Remote Desktop Application Example Jobs in Usa

HR Operations Specialist

Birmingham, AL

This is a DIRECT role.

TPI Global Solutions is seeking a highly organized, detail‑oriented Payroll & Operations Specialist to support our internal finance, HR, and operational functions. This role replaces an internal team member and requires someone who can quickly step into a fast‑paced environment, manage multiple priorities, and maintain accuracy across payroll, billing, reporting, and client onboarding.

This individual will work closely with leadership on payroll intake, HR processes, employee engagement, billing cycles, and client onboarding tasks. Strong Excel skills are essential. Bookkeeping responsibilities if the selected candidate has bookkeeping experience.

We are looking for someone who is proactive, dependable, and comfortable managing recurring deadlines as well as sporadic, time‑sensitive tasks.

Key Responsibilities:

Payroll, Billing & Accounts Receivable

• Manage bi‑weekly billing cycles (approx. 20 hours/month).
• Process payment applications (approx. 24–32 hours/month).
• Conduct TPI AR reviews and follow‑up on outstanding items.
• Support subsidiary AR follow‑up (15‑hour project every 2–3 months).
• Prepare and send permanent placement invoices.
• Perform expense reconciliations and ensure accuracy of submissions.

HR, Intake & Employee Setup

• Manage new hire intake, including onboarding documentation and JD Edwards setup.
• Support new company setup in JobDiva.
• Assist with performance reports and internal HR reporting.
• Troubleshoot JobDiva issues as they arise.

Client Onboarding & International Operations

• Lead new client onboarding, including system setup, documentation, and coordination (5–10 hours per client depending on complexity).
• Support international setup, including follow‑up and coordination with global partners (approx. 3 hours/month; up to 20 hours when launching a new country).

Operational Support

• Assist with India commission processing.
• Manage certified mail, FedEx, filing, and general administrative tasks.
• Participate in recurring team meetings (approx. 16 hours/month).
• Provide support for special projects and operational improvements as needed.

Bookkeeping (Optional Based on Candidate Experience)

• General bookkeeping tasks
• QuickBooks Desktop Enterprise (for TPI)
• QuickBooks Online (subsidiary)
• Practice Management (subsidiary)

Required Skills & Qualifications:

• Bachelor’s in human resources.
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas, data cleanup).
• Experience in payroll processing, billing, AR, or HR operations.
• High attention to detail and accuracy in a deadline‑driven environment.
• Ability to manage both recurring tasks and sporadic, time‑sensitive projects.
• Experience with ERP systems preferred.
• Strong communication skills and ability to work cross‑functionally with leadership.
• Bookkeeping experience is a plus but not required.

Ideal Candidate Profile:

• Thrives in a fast‑paced, high‑volume environment. Staffing Industry preferred.
• Comfortable juggling multiple responsibilities with shifting priorities.
• Proactive problem‑solver who can identify issues and implement solutions.
• Reliable, organized, and committed to maintaining high standards of accuracy.

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along \"The Way to Market\" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.

Equal Opportunity Employer

As a Retail Inventory Specialist, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass merchant, and drug stores collecting observational data about product placement and inventory information. To do this, you would spend the majority of your day walking and standing on the sales floor using a handheld device to scan products. The work is typically performed Monday - Friday between the hours of 8am to 5pm with occasional weekend work. Once the initial one-on-one training is complete, this job provides some scheduling flexibility with the expectation that assigned work is completed within a specified deadline.

Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

REQUIRED:

• Access to your own reliable transportation.
• Access to desktop/laptop with internet connection in your home (phone/tablet doesn't count).
• Access to a smart phone with a camera on it.
• Physically able to sit, reach, bend, climb, kneel, squat, and lift up to 30lbs.

PLEASE ATTACH YOUR RESUME WITH YOUR APPLICATION!!!

Why is this position for you?

• Permanent Part time (Looking for supplemental income? This is it!)
• Flexible schedule (You decide. Commit to events that work with YOUR schedule.)
• Company-provided training (Ideal for entry-level or those looking to obtain new skills.)
• Crossmark offers employees who work 10+ hours each week benefits such as 401K, Medical, Dental, Vision, and weekly pay!

Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to help our advisors manage and grow their business. Demonstrate a client first approach as you meet compliance standards, research and resolve problems, onboard new accounts, process and maintain account records, implement technology changes and prepare correspondence in a fast paced, professional and collaborative environment.

At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.

What will you do?

• Build and maintain professional relationships with clients by assisting them and answering account questions.
• Take initiative to handle account inquiries and customer needs and escalate to financial advisors when appropriate.
• Adhere to compliance standards by obtaining and maintaining appropriate account documentation and communicate with clients about items needed.
• Facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH's in a timely manner.
• Maintain confidentiality in accordance with RBC's Code of Conduct.

What do you need to succeed?

Must-have

• Bachelor's degree or job-related experience
• Strong soft skills including verbal and written communication, people, organizational, and client service skills
• Attention to detail coupled with the mindset of how you can make advisors more efficient and effective
• Series 7 and 66 (or 63/65) licenses or the willingness to get licensed within 12 months of hire
• Ability to adapt to a rapidly changing business and technology environment

Nice-to-have

• Current FINRA registrations
• Financial services experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Customer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Group Problem Solving, Interpersonal Relationships, Knowledge Organization, Teamwork, Time Management, Word Processing Software

Additional Job Details

Location: New Orleans, United States of America

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-01-15

Application Deadline: 2026-01-14

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along \"The Way to Market\" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation. Equal Opportunity Employer.

As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass merchant, and drug stores collecting observational data about product placement and inventory information. To do this, you would spend the majority of your day walking and standing on the sales floor using a handheld device to scan products. The work is typically performed Monday - Friday between the hours of 8am to 5pm with occasional weekend work. Once the initial one-on-one training is complete, this job provides some scheduling flexibility with the expectation that assigned work is completed within a specified deadline.

Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Physical Demands: While working in retail stores the associate will be required to sit, reach (overhead, under and arms length), bend, climb, kneel stand, squat, walk on flat surface, lift up to 30 lbs., change position, and handle and carry a 2 lb. device for a prolonged period of time. Counting reserve stock in coolers/freezers may be required.

Specific Skills:

• Good verbal and written communication skills.
• Good organizational skills.
• Attention to detail.
• Ability to work independently while following directions.
• Must have reliable transportation, valid driver's license, and auto insurance. Must keep driver's license and insurance information current.
• MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME!

PLEASE ATTACH YOUR RESUME WITH YOUR APPLICATION!!!

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions dont happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. Thats what youll own.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out
this article
to find out more about our Culture and Principles.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If youre ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, wed love to hear from you!

AT SONDER YOU WILL:

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  Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
  

  
  
  
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  Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
  

  
  
  
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  Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
  

  
  
  
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  Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
  

  
  
  
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  Assist building leadership with any administrative tasks required to keep all operations running smoothly
  

  
  
  
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  Flex to support the
  back-of-house/Hospitality
  Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
  

  
  
  
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  Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
  

  
  
  
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  Support multiple Sonder properties throughout the local market, as required
  

  
  
  

WHAT WE LOOK FOR:

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  Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
  

  
  
  
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  Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
  

  
  
  
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  Excellent problem solving skills, with the desire to get it done for our guests
  

  
  
  
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  Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
  

  
  
  
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  Organized, hardworking, and
  detail-oriented
  

  
  
  
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  Thrives in a fast paced, ever-changing, always challenging startup environment
  

  
  
  
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  Ability to work effectively both in a team environment as well as independently
  

  
  
  
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  Flexible schedule and open to working evenings, weekends and holidays
  

  
  
  
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  Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
  

  
  
  
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  Proficiency in languages other than English a plus
  

  
  
  
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  This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
  

  
  
  

Hourly Pay Rate: $16.24 - $22

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

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  Competitive compensation
  

  
  
  
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  Generous stock plan
  

  
  
  
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  Medical, dental and vision insurance (where applicable)
  

  
  
  
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  Flexible vacation
  

  
  
  
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  Wellness and volunteering days
  

  
  
  
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  Annual free credits and discounts to stay in Sonders
  

  
  
  
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  Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
  

  
  
  

Learn More About Sonder

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  Corporate Responsibility & Sustainability
  

  
  
  
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  Data Privacy Policy
  

  
  
  
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  Blog:
  Sonder Stories
  

  
  
  
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  Instagram:
  @sonderstays
  

  
  
  

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
Extend Hospitality To All
is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created
Sonder Circles
, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
.

The Patching / SCCM Administrator will provide Tier III IT operations support across the Office of Information Management (OIM) and SC mission systems, with a focus on endpoint management, patching, and compliance. This role is responsible for operating and maintaining Microsoft Endpoint Configuration Manager (SCCM), Intune, and related patching infrastructure, ensuring timely updates, secure baselines, and compliance with DOE directives and federal IT standards. The ideal candidate will have strong expertise in Windows desktop/server patching, automation, and reporting, while supporting hybrid environments and evolving enterprise service delivery models.

Responsibilities:

• Plan, schedule, and deploy Windows OS and application patches across servers and endpoints in accordance with OIM policy.
• Validate patch compliance against secure configuration baselines and DOE directives.
• Perform pre- and post-patch testing, documenting results and mitigating issues.
• Maintain patch deployment records, including maintenance logs, validation history, and compliance reports.
• Collaborate with cybersecurity teams to remediate vulnerabilities identified through patching gaps.
• Administer and maintain Microsoft Endpoint Configuration Manager (SCCM), including collections, deployments, task sequences, and reporting.
• Support Microsoft Intune for mobile device and modern endpoint management.
• Develop and maintain automation scripts (PowerShell, Azure CLI) to streamline patching and endpoint management tasks.
• Manage software distribution, OS imaging, and application packaging for enterprise endpoints.
• Monitor SCCM infrastructure health, including site servers, distribution points, and SQL databases.
• Continuously monitor patch compliance, endpoint health, and SCCM infrastructure performance.
• Generate and deliver compliance reports to leadership and stakeholders.
• Track and report on capacity utilization, resource consumption, and licensing compliance.
• Detect and resolve patching failures, bottlenecks, and outages in line with SLAs.
• Maintain and update the Configuration Management Database (CMDB) with patching and endpoint configuration items.
• Submit all patching changes via the OIM-approved change management system in accordance with the Change Control Review (CCR) process.
• Evaluate proposed changes for technical and cybersecurity risk, ensuring compliance with secure baselines.
• Maintain documentation of patching SOPs, SCCM configurations, and endpoint policies, reviewed quarterly or after major changes.

Minimum Qualifications:

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
• 7-10 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills:

• Demonstrated technical proficiency equivalent to industry-recognized certifications, such as: Microsoft Certified: Endpoint Administrator Associate, Microsoft Certified: Windows Server Hybrid Administrator Associate, CompTIA Security+ or Network+.
• Vendor-specific certifications in endpoint security or patch management platforms.
• Proficiency in PowerShell scripting, SCCM administration, and automation tools.
• Strong knowledge of Windows OS patching, SCCM infrastructure, Intune, and compliance frameworks.
• Ability to support Windows, macOS, and Linux endpoints as required.
• Familiarity with federal IT compliance standards (e.g., FISMA, NIST SP 800-53).

Preferred Skills:

• Experience with hybrid endpoint management (SCCM + Intune).
• Familiarity with vulnerability management tools (e.g., Tenable, Qualys) and integration with patching workflows.
• Strong troubleshooting skills for patch deployment failures, SCCM infrastructure issues, and endpoint compliance gaps.
• Excellent documentation and communication skills for compliance reporting and operational transparency.
• Knowledge of federal government IT best practices and standards.
• Experience with continuous monitoring and incident response in a federal environment.
• Ability to work under federal IT security protocols and procedures.
• Understanding and application of FISMA (Federal Information Security Management Act) requirements.
• Familiarity with NIST (National Institute of Standards and Technology) Special Publications, particularly SP 800-53 (Security and Privacy Controls for Information Systems and Organizations).
• Experience with the RMF process for federal information systems, including system categorization, control selection, implementation, assessment, and continuous monitoring.
• Strong skills in incident detection, response, and recovery, following federal guidelines and protocols.
• Knowledge of cloud security principles and best practices, particularly relating to the security of cloud services used by the federal government (e.g., FedRAMP).

About the Company

Holy Cross Hospital in Fort Lauderdale, Florida is a full-service, non-profit Catholic hospital, sponsored by the Sisters of Mercy and a member of Trinity Health. We are committed to providing compassionate and holistic person-centered care. We are the only Catholic hospital in Broward and Palm Beach counties and are not for profit. We are part of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Together, we serve people and communities in 21 states from coast to coast, providing nearly 2.8 million visits annually. Comprehensive benefits that start on your first day of work. Retirement savings program with employer matching.

About the Role

Under the direction of the Physician Recruitment Lead, undertakes administrative activities related to physician recruitment and onboarding of physicians as well as producing performance reports. Responsible for all administrative support activities associated with recruiting and onboarding of qualified physicians and producing and distributing reports necessary to improve medical group performance in both operations and value based contracts.

Must live in the South Florida area.

Responsibilities

• Participates in the administrative recruitment activities required to coordinate the recruitment and onboarding of qualified physicians.
• Duties to include requisition management, coordinating travel arrangements and on-site interviews, preparing interview expense reimbursement, coordinating and maintaining recruitment and onboarding process checklist.
• Responsible for supporting the directors in their various recruitment methods: HCMG website, physician career websites, advertising, physician career fairs.
• Physician HR data base management - Types of activities include creating requisitions, processing transactions required to onboard physicians, updating salary changes in systems, processing terminations, HealthStream training, and monitoring task completion.
• Ensure physicians schedule in payroll management system to ensure biweekly pay coincides with contracted hours; makes changes when instructed by Director.
• Works with Directors to create, maintain and update HCMG physician opportunities in our Workday system and other tracking mechanisms.
• Knowledge of producing reports in Excel, Smartsheet and other platforms as required to support medical group operational performance improvement.
• Produce reports to meet payer expectations and close care gaps required to optimize performance in value based contracts.
• Assists Directors in the development and maintenance of detailed reports for Physician/Provider Recruitment and onboarding to review the status of all recruitment efforts, and tracks physician/provider placement within HCMG.
• Supports and coordinates activities for various physician recruitment projects.
• Assumes additional responsibilities and performs other work as required.

Qualifications

• EDUCATION: Must possess a comprehensive knowledge of business or healthcare administration as normally obtained through a Bachelor’s Degree in business (preferred), communications, marketing, health care administration or related field or an equivalent combination of education and experience.
• MINIMUM EXPERIENCE: Minimum of three (3) years’ health care experience in physician recruiting coordination, medical staffing/credentialing, marketing/business development or health care administration preferred.

Required Skills

• Ability to maintain and/or work “non-standard” business hours to ensure availability for candidate access or other contacts, which may include early, late hours.
• High level of skills in operating a standard desktop and Windows-based computer system, including but not limited to, Microsoft Word, Excel, PowerPoint, Outlook, database applications, presentation software, Intranet and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to speak before groups of people, either in-person or virtually.
• Excellent interpersonal skills, for working with physicians, medical staff leadership and administrative leadership.
• Demonstrated ability to work effectively by telephone and internet.
• Ability to work collaboratively in a team-oriented environment; displays courteous, professional and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations.
• Ability to cross-train in other areas of the department in order to achieve smooth flow of all operations.
• Excellent organizational, analytical, time management and attention-to-detail skills for the execution of multiple assignments.
• Ability to independently plan, organize, prioritize assignments and responsibilities and time constraints in a fast-paced environment and adapt to them as they change frequently; work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Ability to exercise sound judgment and problem-solving skills.
• Ability to maintain any organizational information in a confidential manner.
• Successful completion of HCMG competency-based program within introductory and training period.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Technical Writer

Clayton, NC

We are seeking an experienced Technical Writer/Procedure Documentation Specialist to partner with colleagues, customers, and stakeholders on initiatives focused on process optimization and continuous improvement within the Technical Writing Group. This role will primarily focus on developing procedural documentation within a GxP-regulated environment, ensuring regulatory compliance and operational efficiency, while also creating training materials and job aids.

Key Responsibilities:

• Lead cross-functional teams of subject matter experts, business process owners, and stakeholders in the creation, revision, improvement, implementation, and ongoing maintenance of process and procedural documentation.
• Plan, coordinate, and oversee multiple process development projects concurrently, ensuring the successful and timely completion of project objectives.
• Develop and author training program content, including clear and effective training materials and job aids that support process comprehension and practical application.
• Apply knowledge of global regulations within a GxP environment to develop processes and supporting documentation that meet regulatory standards, support corporate compliance, and remain inspection-ready.
• Support compliance initiatives and audit/inspection readiness strategies to ensure all documentation aligns with required regulatory and organizational standards.
• Review and assess global procedural documentation in relation to evolving regulatory expectations, industry standards, audit/inspection outcomes, and internal policies; recommend updates and improvements based on insights, feedback, and best practices.

Qualifications:

• Education: Minimum of a BA or BS required; an advanced degree in a related field is preferred. A degree or professional certification in process design or change management is a plus.

Experience:

• Minimum of 3+ years of experience in pharmaceutical business process design, documentation, and change management required.
• Experience developing, delivering, and/or implementing process training is preferred, including creating training materials and job aids.
• Experience working within a GxP-regulated environment is required.
• Project Management Skills: Demonstrated ability to manage multiple projects simultaneously; PMP certification is a plus.
• Technical Writing: Experience in pharmaceutical technical writing, particularly the development of Standard Operating Procedures (SOPs), is required.
• Organizational Skills: Strong planning, organization, and multitasking capabilities with the ability to prioritize multiple assignments and meet tight deadlines.
• Adaptability: Ability to perform effectively in fast-paced environments and adapt to changing priorities while maintaining strong attention to detail.
• Technical Proficiency: Skilled in standard desktop tools including MS Word, MS Excel, MS Project, Visio, and PowerPoint. Experience with SharePoint, MS Teams, and Forms is a plus.
• Communication Skills: Excellent verbal and written communication skills with a strong understanding of pharmaceutical business processes, regulations, guidelines, and industry compliance standards.

Critical Skills/Experience

1. Experience working in a GxP-regulated environment
2. Strong project management capabilities with proven experience managing multiple projects simultaneously; PMP certification is a plus
3. Experience in pharmaceutical technical writing, particularly developing Standard Operating Procedures (SOPs)
4. Ability to develop training materials and job aids that support process understanding and effective implementation
5. Proficiency with Visio for creating process maps and workflow diagrams
6. Ability to contribute to high-priority initiatives under pressure while maintaining strong attention to detail

• Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
• Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
• Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
• Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
• Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
• Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
• Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
• Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
• Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
• Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
• Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
• Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
• Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
• Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
• Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
• Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
• Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• 5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
• At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
• Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
• Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
• Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
• Strong organizational, analytical, and conceptual skills with a high attention to detail.
  
  

• Gathering IT related project requirements  
• Determining the IT scope of work 
• Developing IT estimates for each project and submitting for approval (obtain project funds) 
• Creating & maintaining project schedules 
• Monitoring and managing project finances (forecast project cashflow monthly) 
• Coordinating all IT activities with internal Facilities Construction teams, IT partners and contractors 
• Report on project status 

• Responsible for overseeing all aspects of a project in the Greater San Francisco Service Area and South Bay program, ensuring the delivery of IT solutions and services that provide the highest value in support of the Capital Construction and Infrastructure Portfolios 
• Project planning, Project financial management, Project schedule management, Project resource management 
• The ability to manage highly complex, large-scale project with overlapping schedules with multiple inter-dependencies is expected 

• 5+ years of information technology experience that includes a broad understanding of IT infrastructure projects through professional services consulting and/or project/program management 
• Demonstrated track record in leading multiple teams through both overlapping and sequentially related projects 
• Demonstrated hands-on experience with MS Excel and Project
• Demonstrated experience with ServiceNow and various supplier portals (OneLink is what is used here)
• Demonstrated strong customer focus and client relationship building skills 
• Must possess excellent verbal and written communication skills 
• Capital Construction experience is preferred & project management in a healthcare environment is a plus 
• PMP Certification is a plus but not a must.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.