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Job Title: IT Deskside Support Staff

Department: Information Technology

Reports To: IT Support Manager / IT Operations Manager

Job Summary

The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.

Key Responsibilities

• Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and application issues
• Install, configure, and upgrade computer systems, software, and standard applications
• Support Windows operating system and common business applications (e.g., Microsoft 365)
• Set up new user workstations, including hardware deployment and user account configuration
• Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
• Respond to IT service requests and incidents according to defined SLAs
• Escalate complex issues to infrastructure or specialized support teams as needed
• Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
• Maintain accurate documentation of incidents, solutions, and asset inventory
• Educate users on basic IT usage, security awareness, and best practices

Required Skills and Competencies

• Strong customer service and interpersonal skills
• Hands-on experience with desktop and laptop hardware troubleshooting
• Knowledge of Windows 10/11 and/or macOS environments
• Familiarity with Microsoft 365, email systems, and common office applications
• Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
• Ability to follow procedures and document technical issues clearly
• Good time management and multitasking abilities

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in deskside, desktop, or helpdesk support roles
• Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)

Working Conditions

• Primarily on-site role in Washington, IA with frequent interaction with end users
• Occasional on-site role in Coralville, IA
• May require occasional after-hours or weekend support
• Some lifting of IT equipment (desktops, monitors, printers)

Preferred Attributes

• Patient, proactive, and solution-oriented mindset
• Ability to work well in a team-oriented support environment

Title: Head of Product – All B2C Brands (CheapOAir, OneTravel, US & Canada)

Location: New York, US (Hybrid)

We also welcome applicants based in Canada’s Greater Toronto Area, as well as candidates located on the East Coast, Florida, and Texas

Job Description

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

Key Responsibilities: (Full Product Ownership • Conversion-Focused • Execution-Driven)

Strategic Leadership | Impacting Sales and Conversion Rate | Product & Technology Talent Strategy | Data-Driven Decision Making |Cross-Functional Collaboration | Business Growth and Operational Efficiency | Project Management | People & Culture |

Role Overview

We are looking for a hands-on, execution-driven strategic leader SVP/Head of Product for all B2C Brands (CheapOAir and OneTravel, US & Canada), to lead the next phase of evolution of our travel platform.

With strong technical fluency and deep B2C eCommerce experience, you will own the end-to-end customer journey across mobile app, mobile web, desktop, and the enterprise platform that powers the business.

This is a high-impact role at the center of our growth strategy. You will take full ownership of product performance across the funnel. Identifying friction, accelerating our mobile-led growth strategy, driving measurable conversion gains, and continuously modernizing the platform to deliver a seamless, high-performing experience for millions of travelers.

Beyond optimization, you will unify product ownership across teams, establish clarity of accountability, and build a disciplined execution engine that consistently delivers results. You will work closely with Marketing, Revenue, UX, Engineering, and Content to align roadmap, experimentation velocity, and commercial impact.

This is not a purely conceptual or design-led position. We are looking for a strong operator who combines strategic thinking with deep execution capability — someone who can elevate the product while ensuring it performs flawlessly every day.

This leader will co-own User Experience (UX) as a core pillar of Product, ensuring UX is tightly integrated into funnel strategy and experimentation. Product initiatives must ship with intuitive, high-quality experiences that directly support adoption, conversion, retention, and long-term customer value.

Key Responsibilities

End-to-End Product Ownership

• Drive a mobile-led growth strategy across all B2C brands and serve as the single accountable owner of product performance across mobile app, mobile web and desktop.
• Own the end-to-end Product and User Experience across the full customer journey—from initial search through shopping, booking, predeparture, in-departure, in-trip‑trip, and post-trip—ensuring FP’s leisure travel brands deliver a trustworthy, concierge-level experience at every touchpoint.
• Ownership of home, landing, and all other pages along with SEO in partnership with Marketing.
• Continue to evolve the enterprise tools and platforms built in house with a good judgement on build vs. buy decisions.
• Consolidate product ownership currently spread across different individuals.
• Remove ambiguities and ensure all product surfaces have clear direction and accountability.

Conversion & Funnel Leadership

• Drive improvements in the primary metric: Conversion (CR)
• Diagnose funnel issues and deliver systematic fixes.
• Prioritize clarity, speed, content accuracy, and trust across the booking flow.

Daily Product Fixing & Optimization

• Implement a rigorous daily process of issue identification → triage → fix → release.
• Ensure continuous incremental improvements to the customer experience.
• Maintain a real-time pulse on performance, errors, and blockers.

Product Organization Leadership

• Lead and strengthen the product organization over time.
• Set a culture of speed, accountability, problem-solving, and customer focus.
• Assess existing talent and recruit or replace where necessary.

Cross-Functional Collaboration

• Partner closely with Marketing, Content, UX, Tech, and Revenue teams.
• Ensure content availability, accuracy, and optimization across surfaces.
• Work with UX—not as a designer—but as the owner of the overall customer experience.

Funnel & Customer Experience Ownership

• Own the full eCommerce funnel from entry to booking.
• Ensure consistency across all surfaces: mobile web (largest), desktop, and app.
• Oversee content, navigation, page performance, error handling, merchandising, and payments.

Qualifications

Education

• Bachelor’s degree required in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
• Master’s degree (MS/MEng/MBA) preferred, with a focus on computer science, technology, product management, or analytics.

Experience

• 10+ years in product leadership roles with ownership of eCommerce or transactional digital products.
• Experience driving conversion improvements at scale.
• Background in travel technology, OTAs, or high-volume eCommerce strongly preferred.

Work Authorization Requirements

• No visa sponsorship is available now or in the future.
• U.S. applicants must be U.S. citizens or Permanent Residents (Green Card holders).
• Candidates must have valid work authorization in the country (Canada/US) where they are applying.

Skills

• Deep understanding of funnel optimization, issue triage, and rapid product iteration.
• Strong operator who is hands-on and detail oriented.
• Data-driven decision-maker with comfort in analytics, KPIs, and experimentation.
• Adept at coordinating closely with multiple teams and stakeholders.

Personal Attributes

• Fixer mindset—practical, resourceful, and relentless.
• Customer-obsessed and committed to high-quality experiences.
• High sense of ownership and accountability.
• Strong communicator who can drive clarity and alignment.

Why Join Us?

• Become the single owner of a highly visible, high-impact product.
• Drive measurable improvements in conversion and customer experience.
• Shape and evolve the product organization over time.
• Critical role with a clear path to an executive leadership position.

The compensation for this role begins at $200K. Final compensation is commensurate with experience.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.

Our company is proud to be an equal opportunity employer. We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.

About Harbour

Harbour is a family-owned global design brand rooted in nearly fifty years of craftsmanship and heritage. Founded in 1976 by master blacksmith Jim Condos, Harbour has grown from a small Sydney workshop into an internationally recognized luxury outdoor furniture company, still led by multiple generations of the Condos family.

We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide.

The Role

As an IT Support Specialist, you will be the primary on-site technology partner for our Phoenix operations team while also supporting remote users across the business. This is a hands-on role combining desktop support, hardware setup, and user assistance in a fast-paced retail and logistics environment.

You will work closely with cross-functional partners to ensure technology is reliable, professional, and unobtrusive, supporting the elevated experience our brand represents.

Key Responsibilities

• Hybrid Technical Support: Provide on-site troubleshooting for warehouse staff and remote assistance for off-site users via screen sharing, email, and phone.
• General Desktop Support: Resolve basic hardware and software issues for macOS equipment, including MacBooks, iMacs, and tablets.
• Software Assistance: Help staff navigate Google Suite (Gmail, Drive, Docs) and provide secondary support for Microsoft Excel tasks.
• ERP Upskilling: Use and learn the daily functions of NetSuite to support business operations. No prior experience with NetSuite is required but is highly preferred.
• Hardware Management: Handle the physical setup and maintenance of workstations and peripherals. This includes unboxing, moving, and installing equipment across the warehouse floor.
• Problem Solving: Identify technical hurdles and work to resolve them quickly to keep our logistics and sales teams moving forward.

Qualifications

We value curiosity and a "can-do" attitude. We are open to various educational backgrounds:

• Preferred Education: A degree or certificate in Information Technology is a plus.
• Alternative Backgrounds: Self-taught tech enthusiasts and project-based learners are highly encouraged to apply.
• Note: If you are self-taught, please include portfolio details with your application. This can include descriptions of personal tech projects, home lab setups, or specific technical problems you have documented and solved.
• Technical Familiarity:
• Comfortable navigating, trouble-shooting, and setting up macOS devices.
• Familiar with Google Suite apps like Docs, Sheets, and Drive.
• Basic understanding of Microsoft Excel.

Physical Requirements

• Lifting: Must be able to lift and carry up to 50 lbs regularly to move equipment, unbox and pack shipments, and set up workstations.
• Mobility: Must be comfortable working in a warehouse environment, which may involve standing and walking for extended periods.

Requirements

• Ability to work on-site at our Phoenix warehouse facility.
• Strong communication skills. You should be able to explain technical fixes clearly to both on-site and remote coworkers.
• A desire to grow your skills within a luxury brand environment.

IT Support Specialist

We are looking for a motivated IT Support Specialist to join our team. If you enjoy solving technical problems and helping users get back up and running, this role is for you!

What You'll Do:

• Identify, manage, escalate, and resolve technical issues
• Install and configure software, printer drivers, and utilities
• Troubleshoot desktop, laptop, printer, software, and basic network issues
• Monitor systems, identify problems, and take corrective action
• Provide basic technical support and diagnose application issues
• Deliver excellent customer service and communicate clearly with users

Requirements:

• 1–3 years of related IT support experience (or equivalent education/experience)
• 1–3 years of customer service experience
• Strong communication skills
• Ability to work well in a team environment
• Flexible with work schedules

Preferred Qualifications:

• 1–3 years of hands-on technical experience
• Experience troubleshooting desktops, laptops, and printers
• Strong knowledge and user support experience with Microsoft Office

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Forensic Analyst.

As a Forensic Analyst, you are responsible for managing and conducting investigations related to data collections, forensic data, file, email analysis and data recovery within a wide variety of dynamic environments. You will work with internal and external clients in a consulting and advisory capacity to establish their requirements for the collection, processing and reporting of data. Providing consultancy on data collection and investigations will be a key aspect of the role and as such you will carry out full forensic analysis from collection through to analysis and reporting using tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX. The role will also include providing technical advice to Sales and Business Development Staff. This will involve joint consultancy in the scoping phase of projects.

Remote, work from home opportunity, weekly travel to Dallas (candidates must be based around this area).

Responsibilities

• Bachelor's degree (B.A./B.S.) from a four-year college or university or a technical school certificate in science related areas and 3+ yrs. relevant experience or equivalent combination of education and experience.
• Consult with key stakeholders to gather requirements, scope the project and provide consulting solutions for proper data collection, investigations and reporting. Work with the project team determine and execute established computer forensic protocol, processes and chain of custody as required per investigation/engagement. Compose reports, affidavits, and depositions and participate in court testimony as needed.
• Conduct or assist with forensic acquisition and preservation of electronic data from a wide range of information technology environments and platforms including social media and mobile devices. Participate in on-site and remote imaging and data captures. Coordinate and track all electronic collection activities, maintain chain of custody and project lifecycle documentation to ensure computer forensic protocols are met.
• Provide full Computer Forensic analysis of data using established tools and techniques. Perform analytical analysis focused on datasets such as computer operating system logs, pen trap, hard drives, mobile phones, log-ins and activities connections. Use network theory and data mining concepts to reveal relationships, patterns trends and statistics, link analysis, time line analysis and data visualization techniques. Meet expected timelines for customer output and reports, based upon findings per customer objectives. Follow accepted forensic protocol to capture media images and conduct analysis needed to provide output and reports to meet customer objectives within the expected timelines.
• Provide effective professional communication with customers through all forms of communication including direct contact, voice, e-mail, fax, etc, while demonstrating the ability to effectively communicate in a fluent, comprehensive and professional manner
• Provide a high level of customer service and technical support as needed or required. Assist case managers with customer conference calls and questions, and help answer customer questions about reports and accessing output data that has been provided to them
• Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand the advanced skills necessary to conduct larger scale computer forensic investigations
• This role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed
• Long hours and shift work are a requirement to meet the deadlines of CF projects
• Additional responsibilities may include documentation and training of learned knowledge to engineers and/or sales teams, or temporary departmental work as needed

Qualifications

• Hands-on experience with laptops, desktops, etc.
• Understanding of Network Architectures
• KLDiscovery Ontrack proprietary Data Recovery Tool knowledge and/or experience. For new (external) candidates, this knowledge and experience will be gained through training after hire. Candidate must achieve at least a basic proficiency level with certain tools.
• Good communication and organizational skills
• Experience with analysis and reporting tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX
• Extensive hands-on experience with laptops, desktops, etc.
• Hands-on experience with forensic investigations of systems
• LAN support, troubleshooting, auditing, security risks
• Administration of Windows based systems and networks
• Administration of non-Windows based systems and networks (Linux/Netware)
• Experience with e-mail based systems
• Civil or Criminal investigations background
• Excellent communication and organizational skills
• Good or excellent Report/Affidavit drafting skills
• Some or substantial testifying experience
• Occasional travel is required, up to 25%

What We Offer

• A friendly and welcoming team-oriented environment
• Opportunities for career advancement and growth
• Business casual dress
• Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
• Paid Time Off & 401k retirement savings plan with company match

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 40+ locations across 19 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

IT Service Desk Analyst

Location: Downtown Fort Worth

CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.

As a member of the Desktop Engineering team, you’ll be exposed to multiple areas of enterprise IT support. You’ll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.

Key Responsibilities:

• Respond to and resolve incoming support requests related to Windows desktop/laptop systems
• Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
• Troubleshoot Active Directory issues, including group policies and user permissions
• Use enterprise tools to support endpoint management, system imaging, and deployments
• Provide first-tier support for network and telecommunications issues
• Collaborate with internal IT teams to escalate and resolve more complex technical challenges
• Maintain detailed documentation and follow standard operating procedures

Requirements:

• Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
• Strong communication skills with a customer-first approach to technical support
• Solid foundational understanding of Windows operating systems, Office 365, and networking basics
• Ability to work flexible shifts including evenings, overnights, weekends, and holidays
• Experience with EPIC software is preferred but not required
• Reliability and independence, especially during overnight shifts where self-direction is essential

Why Work with CornerStone TTS:

At CornerStone TTS, we focus on more than filling roles—we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.

If you’re looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we’d like to connect.

No time off during training period.

+ The training timeframe for UW_EQ_02_2026 is from 4/13 - 5/1 (No Time Off). 

• Title: Real Estate Lending – Specialist / Mortgage Underwriter
• Start Date: 4/13/2026
• Schedule Type: Hybrid with the expectation to report onsite a minimum of 2 days per week (Ensuring to meet company Hybrid Guidelines)
  • Hybrid expectations change April 2026 to a minimum of 3 days per week onsite however 2 days per week will be required until the anticipated change in policy
• Shift (Time): 8:00am – 4:30pm (local time)
• Overtime: Overtime will be available when there is a business need

Job Description:

• Per the Business Unit: Applicants must have UW experience. Experience in Equity Underwriting would be beneficial as well, but this can be trained if they have UW experience.

Job Description:

• Extensive Mortgage Underwriting or Loan Processing experience. Analyze loans to make a valid recommendation.
• True underwriting experience, calculating income and/or VA SAR ability. 
• Ability to do a manual underwrite 
• The system pulls red flags to deny loans; ex. Credit, income liabilities etc. they get about 300-400 per day. This team would manage that specific case load, identify which ones have the potential to clear and pass it along to a higher-level UW.
• Review collected documentation against company, NCUA, USPAP and all other relevant industry loan acceptance guidelines
• Review contracts related to real estate, such as age restrictions, HOAs, etc.
• Work closely and collaborate with loan originator and processor to ensure all appropriate data is obtained
• Collaborate with Mortgage leadership and participate in mentoring sessions for Mortgage Processors, Mortgage Closers, and Mortgage Loan Officers
• Maintain current knowledge of all company mortgage products and any changes to guidelines by company, investor, or government agencies that impact the processing of mortgage loan products

Additional Skills & Qualifications:

·       Must have at least 1 year of Mortgage Underwriting experience

·       Knowledgeable of the Mortgage Industry

·       Familiar with agency guidelines i.e. Fannie, Freddie, VA

·       Ability to quickly adjust

·       Quick decision making

·       Comfortable with conditions, especially DU conditions

·       Familiar with/ability to calculate income

·       Experience reviewing CBR's

·       Experience in a production-based environment

Top Skills Details:

Conventional, FHA, VA, desktop underwriter/processing experience (certifications are preferred, not required)

Work environment:

Hybrid Remote

#eastpriority26

#priorityeast

This is a Contract to Hire position based out of North Richland Hills, TX.

The pay range for this position is $22.02 - $39.93/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in North Richland Hills,TX.

This position is anticipated to close on Mar 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.