Remote Customer Experience Jobs Jobs in Usa
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JOB TITLE: Customer Experience Analyst
LOCATION: 3 days in Lyndhurst, NJ & 2 days in NYC (on-site)
Salary: $92,000-97,000
Company Overview:
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individualβs style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to peopleβs lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
- Analyze customer inquiries, various types of feedback. and related data.
- Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
- Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
- Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
- Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
- Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
- Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
- Is up to date and understanding of industry fraud trends
- Skills in defining requirements for operational changes or service improvement
- Capability to adhere to team processes and standards, while leading process improvement efforts.
- Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
- Other duties as assigned by supervisor
Requirements:
- Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
- Minimum 2-3 years of experience in Logistics or E-commerce is preferred
- Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
- Flexibility and agility to adapt to changing and evolving business requirements and objectives.
- Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
- Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
- Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
B I R G E & H E L D
Investing in Communities to Transform Lives.
Who We Are
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, βInvesting in Communities to Transform Lives.β
Position Overview
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the companyβs commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.
Key Responsibilities
Relationship Building with Prospects
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
- Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
- Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
- Implement and support resident events or activities to enhance the community experience.
Understanding Prospect and Resident Needs
- Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
- Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.
Resident Resolution
- Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
- Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
- Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
- Track and manage all leasing data, including prospects, applications, and resident information, within the companyβs software systems.
- Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.
Data Management
- Maintain accurate and up-to-date records within the companyβs property management software (Onesite).
- Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.
Collaboration with Central Property Operations
- Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
- Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
- Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.
Day-to-Day Tasks
- Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
- Support community events or initiatives aimed at enhancing resident experience.
- Understand and adhere to standard operating procedures.
Education, Experience, And Skills
- Demonstrated passion for customer service.
- Strong interpersonal skills with a customer- focused mindset.
- Strong verbal and written communication skills.
- One (1) year or more years in a customer service, sales, or customer facing role.
- Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
- Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
- A desire for professional development and continued learning.
- Ability to manage oneβs time.
- Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
What We Offer
- Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, youβll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if youβve served in the military, youβll receive Veterans Day as a paid day off.
- Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
- Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
- Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
- Save on living expenses with exclusive employee discounts at Birge & Held properties.
- Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
- Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
- Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
- Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
- Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
- Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, youβll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What Youβll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, Youβll β’ Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Perceptaβs automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle β’ Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes β’ Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction β’ Analyze and manage program trends and progress β’ Interact with key users for feedback to make process improvement / enhancement recommendations β’ Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner β’ Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff β’ Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources β’ Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed β’ Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures β’ Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships β’ Complete additional tasks / projects as needed β’ Collaborate with multiple IT teams in the development of new system enhancements β’ Perform user acceptance testing of system enhancements β’ Respond to inquiries regarding system errors, functionality, and enhancements β’ Propose new enhancements based on observations, and experience with the applicable processes β’ Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values β’ Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution β’ Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met β’ Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education β’ High School Diploma or equivalent β’ Secondary education or equivalent experience
- preferred Experience β’ 3 β 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required β’ Experience in managing and coaching others and improving performance β’ Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills β’ Detail-oriented with strong organizational skills, time management and planning β required β’ Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) β required β’ Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment β required β’ Analytical and problem-solving skills β required β’ Excellent inter-personal skills.
Able to interact with all internal departments and levels of management β’ Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team β’ Excellent verbal and written communication skills β’ Proficient Microsoft Office (Word, PowerPoint and Outlook) β’ Leadership Skills: o Team & consensus building o Good judgment in conflict resolution β’ Ability to create a supportive and conducive adult learning environment β’ Ability to drive employee satisfaction β’ Must represent Percepta professionally with all clients and external organization and contacts β’ Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace β’ Strong customer service, interpersonal and relationship-building skills β’ Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect β’ Health/Dental/Vision/Life Insurance β’ Flexible Spending Account (FSA) and Health Savings Account (HSA) β’ 401(k) with company match β’ Vacation/Sick Time and Paid Holidays β’ Tuition Reimbursement β’ Employee Assistance Program β’ Employee Discount Program β’ Training and Development Programs (Percepta College) β’ Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility β We listen first, lead with empathy, and stay groundedβso people and ideas have room to grow.
Service beyond self β We serve othersβclients, customers, and teammatesβwith care and integrity in every interaction.
Leave it better β We take ownership and leave every process, person, and place better than we found it.
Win together β We succeed as oneβcelebrating, supporting, and showing up for each other.
Deliver remarkable β We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.
Responsibilities
- Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
- Support sales team with quotes, proposals, order processing, and contract management.
- Collaborate with marketing to follow up on campaign leads and promotional activities.
- Respond promptly to customer inquiries via phone, email, or online channels.
- Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
- Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
- Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
- Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
- Other ad-hoc tasks as assigned by management.
Qualifications
- Associateβs degree or higher preferred (Business, Communications, or related field).
- 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
- Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
- Detail-oriented with strong organizational and multitasking skills.
- Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
- Team player with a proactive attitude and problem-solving mindset.
- Interest in automotive or aftermarket products is a plus.
- Bilingual (English/Spanish or English/Chinese) is a plus.
Compensation & Benefits
- Competitive base salary plus commission and performance-based incentives
- Opportunity to grow into a senior success role within a fast-growing, innovative company
- Onsite fitness center
- Coffee, drinks and snacks
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.
Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.
The Digital Revenue & Customer Experience Manager β Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sikaβs emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sikaβs digital transformation.
This role will help Sika Americaβs DX team enhance and elevate the existing digital revenue pipelineβalready implemented across the regionβensuring its expansion, adoption, and continuous improvement across the region Americas. At the same time, the role is responsible for building the CX governance model for the region, defining the standards, KPIs, and methodologies that will shape how Sika serves and retains customers in a digital-first world.
This role defines the blueprint for how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience.
Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance.
Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination.
Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover.
Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability.
Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement.
Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution.
Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics.
Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey.
Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies.
Lead multiple cross-functional, high-impact initiatives, translating regional insights into actionable plans with measurable business outcomes.
Bachelorβs degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial).
Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE.
Proven experience leading regional or multi-country teams in complex business environments.
Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic.
Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards.
Ability to design, govern, and scale complex operational processes across multiple markets.
Advanced analytical skills in pipeline performance, conversion metrics, revenue attribution, and SLA governance.
Effective cross-functional leader, collaborating closely with Sales, Marketing, Customer Service, and IT.
Strategic, adaptable, and self-driven leader with strong communication skills and the ability to influence without authority.
B2B digital or distribution models, and familiarity with global Group Marketing structures, helpful.
Spanish fluency a plus
Perks & Benefits
- 401k with Generous Company Match
- Bonuses
- Medical, Dental, and Vision Benefits
- Paid Parental Leave
- Life Insurance
- Disability Insurance
- Paid time off, paid holidays
- Floating holidays + Paid Volunteer Time
- Wellness/Fitness Reimbursements
- Education Assistance
- Professional Development Opportunities
- Employee Referral Program & More!
Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.
Head of Customer Experience
San Francisco (On-site)
$185Kβ$250K + Bonus + Equity
36 million businesses in America need insurance. 77% are underinsured. The system is slow, opaque, and human-heavy.
Weβre building the inverse: a 90%+ AI-led commercial insurance platform β and defining what the human layer should be.
Weβre scaling from 5,000 β 100,000+ customers. Customer Experience is where that scale either breaksβ¦ or compounds.
The Role
This is not a call center leadership role.
You will own the full service lifecycle β COIs, endorsements, renewals, claims coordination, billing escalations, quality, and trust β and build the systems that allow CX to scale 10x without 10x headcount.
Youβll:
- Work directly with the CEO
- Start in the queue to learn the edge cases
- Partner deeply with Product & Engineering
- Turn recurring friction into automation, self-serve, and smarter routing
- Build the AI β self-serve β human β escalation model
The question isnβt βHow do we respond faster?β
Itβs βWhy are we responding at all?β
You Might Be a Fit If:
- Youβve scaled CX/Ops through 10x+ growth
- Youβve built systems, not just hired teams
- Youβre comfortable in sprint planning, specs, UAT, and prioritization tradeoffs
- Youβve personally handled escalations at scale
- You default to building before buying
Bonus: Experience in insurance, fintech, lending, or other regulated environments.
If youβve survived hypergrowth and want to design the operating system that powers a computational insurance business, letβs talk.
Job Title: Customer Experience Specialist (Leasing /Property Mtg)
Location: San Marcos & Vista, CA 92078 (Onsite )
Duration: 6-month Contract (High potential for extension or permanent based on performance)
Pay Rate: $20β$25/hour + Commission (bi-weekly bonuses)
Schedule: Full-time (40 hours/week; must work one weekend day)
*Training provided! This role is ideal for someone who enjoys working with people.Excellent opportunity for long-term growth.
About the Company
Our client is a well-established property management company specializing in multi-family residential communities. The team is committed to providing high-quality living experiences for residents while maintaining well-managed, welcoming communities across North County San Diego.
About the Role
We are seeking a motivated, customer-focused candidate to support residential communities in North County San Diego. This is a high-traffic, fast-paced, and highly interactive role where success is driven by your ability to engage prospects, conduct tours, and convert leads into signed leases. This role is ideal for someone who enjoys working with people, thrives in a sales environment, and is motivated by commission-based earnings. You will be responsible for guiding prospective residents through the leasing process while delivering a professional and positive experience.
Key Responsibilities
β’ Conduct property tours and showcase units to prospective residents in a professional and engaging manner
β’ Respond to inbound leads (phone, email, walk-ins) and follow up consistently to convert prospects into leases
β’ Guide prospects through the full leasing lifecycle, including applications, lease agreements, and move-ins
β’ Actively close leases and meet leasing goals in a performance-driven environment
β’ Maintain strong knowledge of unit availability, pricing, and community features
β’ Perform consistent follow-ups to nurture leads and drive conversions
β’ Accurately enter and manage prospect and resident data in property management systems
β’ Support marketing and outreach efforts to drive traffic and leasing activity
β’ Ensure leasing office, model units, and common areas are clean, organized, and tour-ready
β’ Collaborate closely with the Property Manager and team to support daily operations
β’ Float between 2 properties and support cross-trained leasing operations as needed
Required Qualifications
β’ 1+ year of Customer Service, Retail and or light Sales experience (retail, hospitality, automotive sales, wireless sales, or similar etc.)
β’ Excellent communication and experience with a front-facing role
β’ Experience working in a high-volume environment with frequent interactions
β’ Ability to multitask, stay organized, and manage multiple prospects at once
β’ Basic computer skills and ability to learn property management systems
β’ Reliable transportation and ability to work onsite in North County
β’ Willingness to work a schedule that includes one weekend day
β’ Sales-driven and motivated by commission/bonus structure
β’ Friendly, outgoing, and customer-focused personality
β’ Proactive, self-starter with a βhustleβ mentality
β’ Must be comfortable working for large units β 1000 units between both properties -
Bonus: Qualifications
β’ Previous leasing or property management experience
β’ Experience with property management tools - OneSite, or RealPage
β’ Strong background in sales-driven roles (car sales, wireless, retail, etc.)
β’ Familiarity with Fair Housing regulations
β’ Bilingual (English/Spanish) is a plus but not required
Additional Information
β’ Bonus Structure:
- First 2 leases: $50 each
- After 3+ leases: $300 per lease
- High performers can sign10 leases a month and earn $1,000+ in additional bi-weekly bonuses
β’Properties operate 7 days/week; schedules include either:
- TuesdayβSaturday OR SundayβThursday
- Hours: 9:00 AM β 6:00 PM (Sunday: 9:00 AM β 5:00 PM)
β’ Excellent opportunity for long-term growth and permanent placement!
A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include:Β
- Greet and assist guests in a friendly and professional mannerΒ
- Assisting guests with disabilities or special needsΒ
- Respond to guest inquiries and concerns, providing accurate and timely informationΒ
- Handle guest complaints and resolve issues in a timely and satisfactory mannerΒ
- Provide information about park attractions, events, and other guest servicesΒ
- Ensure guests are aware of park policies and proceduresΒ
- Assisting with lost and found itemsΒ
- Ensure guest satisfaction through proactive guest interaction and engagement
- Be able to work outdoors in various weather conditions
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Some of our amazing perks and benefits:
- Paid Training and FREE Uniforms!
- FREE Admission to our park and other Six Flags parks!
- Free tickets for friends and family!
- 30% discounts on Food and 20% Merchandise!Β
- Work with people from here, near and from all over the world!
- Employee-only RIDE nights, GAME nights and FREE FOOD events!
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Responsibilities:
Six Flags Entertainment Corporation is home to 42 unique and exciting properties across North America. Come join our world class team in Kansas City
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
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Pay Rate:Β $16.00/Hour
Responsibilities:
- Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.Β
- Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.Β
- Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.Β Β
- Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.Β
- Answer guest questions and give proper guidance when necessary.Β
- Offer appropriate compensation based on the guest's concern.Β
- Promote the park with the utmost enthusiasm and pride while interacting with Guests.Β
- Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.Β
- Ensure that imagine, cleanliness, and courtesy standard requirements are met.Β
- Develop a positive relationship with all in-park departments.Β
Qualifications:
- Must be at least 16 years old.Β Β
- Must have an outgoing personality with a willingness to approach and actively engage guests.Β Β
- Must possess knowledge of computers and adapt to changes within computer software applications.Β Β
- Must possess an organized approach to work with the ability to multi-task.Β
- Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.Β Β
- Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.Β Β
- Must be able to work efficiently in a fast-paced and ever-changing environment.Β Β
- Must be able to quickly adapt to and enforce changing policies and procedures.Β Β
- Must be willing to assist in other aspects of the department when requested.Β Β Β
- Must be comfortable assisting and issuing attraction access passes to guests with disabilities.Β
$12.50 / hour
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The Carowinds Merchandise Department focuses on offering a great shopping experience and we thrive on teaching Merchandising skill with setting up displays that everyone can enjoy and shop from. As part of the team, you'll create special memories for guests when you help find the perfect memento of their visit! You'll also:
- Demonstrate and sell merchandise to guests utilizing knowledge of products.Β
- Conduct sales transactions on POS (point of sales) system.
- Display merchandise and suggest products to guests emphasizing key selling points or sales promotions.Β
- Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
- Maintain the cleanliness of the workspace including cash wrap.
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Some of our amazing perks and benefits:
- FREE admission to Carowinds and other parks!
- FREE tickets for friends and family!
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
- Benefits for part-time, year-round positions include paid time off!
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Do you love to help others, have a friendly disposition and an entrepreneurial spirit? Apply now if you're looking for a rewarding job that's also FUN!Β Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
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Positions are currently available for those who are 16 or older.
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Responsibilities:
We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
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$13/hour
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Positions also available for 14/15 year olds.
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At Cedar Point, work is FUN! Working as an Admissions Associate, youβll greet guests upon entry to the park in a professional and courteous manner. Youβll alsoβ¦
- Initiate conversation and maintain proper eye contact with the guests when providing relevant information regarding rides, attractions, and special events.
- Explain various ticket and season pass purchase options and policies.
- Assist with resolving guest conflicts in a polite and professional manner.
- Take appropriate action to answer and resolve guest questions and complaints.
- Service guests by using a touchscreen computer to sell park admission and other add-on products.
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Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and our other properties!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, youβllβ¦
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$12.50 / hour
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The Carowinds Merchandise Department focuses on offering a great shopping experience and we thrive on teaching Merchandising skill with setting up displays that everyone can enjoy and shop from. As part of the team, you'll create special memories for guests when you help find the perfect memento of their visit! You'll also:
- Demonstrate and sell merchandise to guests utilizing knowledge of products.Β
- Conduct sales transactions on POS (point of sales) system.
- Display merchandise and suggest products to guests emphasizing key selling points or sales promotions.Β
- Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
- Maintain the cleanliness of the workspace including cash wrap.
Β
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other parks!
- FREE tickets for friends and family!
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
- Benefits for part-time, year-round positions include paid time off!
Β
Do you love to help others, have a friendly disposition and an entrepreneurial spirit? Apply now if you're looking for a rewarding job that's also FUN!Β Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Β
Positions are currently available for those who are 16 or older.
Β
Responsibilities:
We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
Β
$12.50 / hour
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The Carowinds Merchandise Department focuses on offering a great shopping experience and we thrive on teaching Merchandising skill with setting up displays that everyone can enjoy and shop from. As part of the team, you'll create special memories for guests when you help find the perfect memento of their visit! You'll also:
- Demonstrate and sell merchandise to guests utilizing knowledge of products.Β
- Conduct sales transactions on POS (point of sales) system.
- Display merchandise and suggest products to guests emphasizing key selling points or sales promotions.Β
- Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
- Maintain the cleanliness of the workspace including cash wrap.
Β
Some of our amazing perks and benefits:
- FREE admission to Carowinds and other parks!
- FREE tickets for friends and family!
- 10% discounts on food and 20% discounts on merchandise!
- Work with people from here, near, and from all over the world!
- Exclusive associate-only events!
- Benefits for part-time, year-round positions include paid time off!
Β
Do you love to help others, have a friendly disposition and an entrepreneurial spirit? Apply now if you're looking for a rewarding job that's also FUN!Β Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.
Β
Positions are currently available for those who are 16 or older.
Β
Responsibilities:
We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Carowinds.
- Availability to include some weekdays, weekends, evenings, and holidays.
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$13.00/hour
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Are you looking for a FUN and rewarding job?Β Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you!
Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime!Β
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Working at Kings Dominion, you will have access to these amazing perks:
- PAID Training!
- FREE Uniforms!
- FREE Admission to Kings Dominion and other Six Flags Parks!
- FREE Tickets for family and friends!
- Discounts of Food and Merchandise!
- Work with people from all over the world!
- Employee-only RIDE nights, GAME nights, and FREE FOOD events!
Joining our Merchandise Team means providing a positive guest experience while maintaining a clean and organized location.
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Responsibilities:
Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime!Β
We want YOU to come and join us!Β
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As a member of our team you will:
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge, and experience that will benefit your future.Β
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As a seasonal Merchandise Associate you will:
- Smile, greet, and thank guests with a positive attitude!
- Process register transactions accurately and efficiently.
- Ensure locations are fully stocked and visually appealing in all areas.
- Engage in conversation with guests to better assist them in finding the perfect souvenir.
- Maintain all organizational and cleanliness standards for the sales floor that includes shelves, floor racks, soda coolers, and counters.
Qualifications:
- You!
- Individuals with a passion and excitement about Kings Dominion!Β Β
- People who love helping others and will support the needs of our guests and associates.Β Β
- Ability to work and interact with people from diverse backgrounds.
- Good judgment and commitment to safety.
- Availability to include some weekdays, weekends, evenings, and holidays.Β
$13/hour
Β
Positions also available for 14/15 year olds, pay may vary based on job duties and responsibilities.Β
Β
At Cedar Point, work is FUN! Working as a merchandise associate means you will provide an excellent shopping experience to our guests! Youβll alsoβ¦
- Demonstrate and sell merchandise to guests utilizing knowledge of products.Β
- Conduct sales transactions on POS (point of sales) system.
- Display merchandise and suggest products to guests emphasizing key selling points or sales promotions.Β
- Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
Β
Β
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and our other properties!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Come join our world class team at Cedar Point! Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, youβllβ¦
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds
- Gain skills, knowledge and experience that will benefit your future
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
$13/hour
Β
Positions also available for 14/15 year olds, pay may vary based on job duties and responsibilities.Β
Β
At Cedar Point, work is FUN! Working as a merchandise associate means you will provide an excellent shopping experience to our guests! Youβll alsoβ¦
- Demonstrate and sell merchandise to guests utilizing knowledge of products.Β
- Conduct sales transactions on POS (point of sales) system.
- Display merchandise and suggest products to guests emphasizing key selling points or sales promotions.Β
- Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
Β
Β
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and our other properties!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Come join our world class team at Cedar Point! Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, youβllβ¦
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds
- Gain skills, knowledge and experience that will benefit your future
Qualifications:
- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.
Responsibilities include:
- Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
- Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
- Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
- Reads and understands all program standards and accreditation policies and procedures.
- Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
- Revises policies and control documents, as assigned.
Job Requirements:
- Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
- Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
- Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
- Strong oral and written communication skills a must, as are attention to detail and organizational skills.
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If youβre a goal-oriented individual who would like to experience the ACHC difference, weβd love to have you join our team.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
$12.50Β / HourΒ
Joining our Dorney Park team means youβll greet guests upon entry to the park in a professional and courteous manner.Β
Youβll also...Β
- Take appropriate action to answer and resolve guest questions and complaints.Β
- Maintain a high degree of confidentiality of paperwork and information.Β
- Answer phones in a call center atmosphere.Β
- Follow all Dorney Park service standards including up-selling.Β
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Some of our amazing perks and benefits:Β Β Β
- Paid Training!Β Β
- FREE Uniforms!Β
The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
In this role, you'll support internal and external customers by responding quickly to inquiries-primarily through email and NetSuite-and ensuring orders progress smoothly. You'll analyze material availability, provide accurate delivery information, resolve discrepancies, and keep key partners updated as timelines and priorities shift. Every day is different, and you'll work closely with a collaborative team that helps each other succeed.
Your first months will focus on building a strong foundation: completing Blue Belt training, learning DeZURIK's product lines, and becoming familiar with the product line you'll specialize in. By 90 days, you'll have strong relationships across the organization; within six months, you'll know where to find information and who to contact to keep customer needs moving forward.
Success in this role requires strong customer service skills, the ability to multitask through constant interruptions, and attention to detail. You must be comfortable with general computer use, accurate and quick with email communication, and able to respond efficiently in a high-volume environment.
DeZURIK offers a competitive hourly rate in the $24.74 to $30.93 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.
Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
If you're energized by helping solve customer challenges, enjoy working closely with a supportive team, and want a role where your responsiveness truly makes a difference, we'd love to have you on our team.
DeZURIK, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Please note: Sponsorship is not available for this role.
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