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Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Job Description:

L1 Service Desk Analyst (5–6 Years Experience)

NOTE: Candidate must speak both English and Spanish

Resource required in Minneapolis who can travel if needed or at least once a week

Start- immediate

full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.

Duration-1 year

Role Overview

• Act as the first point of contact for all IT-related incidents, service requests, and user inquiries

• Deliver high-quality, customer-focused support across enterprise IT environments

• Ensure first-call resolution wherever possible and effective escalation when required

Key Responsibilities

• Provide Level 1 technical support via phone, email, chat, and self-service portal

• Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool

• Troubleshoot issues related to:

o Windows and macOS end-user devices

o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

o Active Directory (password resets, account unlocks, group access)

o VPN, network connectivity, Wi-Fi, and printer issues

• Perform initial diagnosis and resolution using knowledge articles and SOPs

• Escalate unresolved incidents to L2/L3 teams with accurate documentation

• Follow ITIL-based incident, request, and problem management processes

• Meet or exceed defined SLAs, OLAs, and KPIs (FCR, AHT, CSAT)

• Provide user communication and status updates throughout the ticket lifecycle

• Participate in shift handovers and knowledge sharing sessions

• Identify recurring issues and suggest improvements or automation opportunities

• Support new user onboarding/offboarding tasks as per SOPs

• Assist in major incident calls by handling communications and ticket updates

Technical Skills & Experience

• 5–6 years of experience in an Enterprise IT Service Desk / End User Support role

• Strong hands-on experience with:

o Windows 10/11 and macOS

o Microsoft 365 & Teams administration basics

o Active Directory and Azure AD fundamentals

o Basic networking concepts (DNS, DHCP, TCP/IP, VPN)

• Experience with ITSM tools such as ServiceNow, Freshservice, ManageEngine, or similar

• Familiarity with remote support tools and endpoint management solutions

• Exposure to VDI, MFA, and endpoint security tools is a plus

Process & Compliance

• Good understanding of ITIL v3 / ITIL 4 processes

• Adherence to security, compliance, and access control policies

• Experience working in SLA-driven, 24×7 or shift-based environments

NOTE: Candidate must speak both English and Spanish

Resource required in Minneapolis who can travel if needed or at least once a week

Start- immediate

full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.

Duration-1 year

Position:- Azure Cloud/Infrastructure Consultants

Location: Farmington Hills, MI (Hybrid)

Top Skills (in order of importance)

1. Azure cloud administration (Windows Server in Azure; policies, RBAC, monitoring)
2. Azure networking (VNets, VPN, NSGs, TCP/IP, DHCP, DNS, VLANs)
3. Azure Virtual Desktop / VDI support
4. Networking protocols
5. Azure Directory / Entra ID

Must-Have Experience

• Azure administration (Windows Server in Azure, RBAC, policies, monitoring)

• Azure networking: VNets, NSGs, VPN, TCP/IP/DHCP/DNS/VLANs

• Azure Virtual Desktop or similar virtual desktop infrastructure

• Microsoft Intune (enrollment, Config Profiles, Compliance Policies)

• Entra ID / Conditional Access / MFA / Identity Security

Nice-to-Haves

• PowerShell or Azure CLI scripting/automation

• Relevant certifications (AZ‑104, AZ‑140, MD‑102)

Pyramid Systems is seeking an Cloud Logging Engineer (Splunk & AWS) who is responsible for ensuring the availability, performance, and security.

• Advise on cost efficiency for future usage and cost optimization for current infrastructure.
• Automate the management and enforcement of policies.
• Create and maintain documentation related to architecture and operational processes for CLS (Centralized Logging Solution).
• Develop a set of best practices and architecture patterns.
• Help maintain regulatory compliance of the CLS (Centralized Logging Solution) infrastructure.
• Help monitor and maintain CLS performance, availability, and capacity.
• Help maintain application container images.
• Offer solutions for ingestion of logs to Splunk via cloud native solutions.
• Maintain all infrastructure as code.
• Provide operations monitoring of CLS platform to enable proactive issue identification, response, and resolution.
• Recommend and execute improvements to the existing CLS architecture and design with growth and scalability in mind to optimize performance, stability, reliability, and agility.
• Responsible for reporting on current infrastructure status, and planning for future usage.
• Responsible for Beats agent deployments and container infrastructure analysis, optimization, and capacity planning.
• Maintain CI/CD pipelines for configuration deployments to applications.
• Support large-scale deployments with data feeds from multiple on premise and cloud data centers.
• Upgrade, install, configure monitoring solution for AWS for Windows and Linux servers.
• Utilize automation tool such as Terraform, Ansible, AWS Cloud Formation, Azure Resource Manager, or similar.
• Participate in a rotating on call schedule and weekly off hours maintenance.

• Splunk certification required***
• Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position.

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.) OR 4 years of relevant experience in one of the VAECOT suite of tools (Science Logic, Dynatrace, Turbot, AppDynamics)

• Minimum of three (3) years of experience in leading technical teams to achieve objectives and outcomes.

• Minimum of six (6) years setting up, configuring, and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.

• Minimum of three (3) years specific to monitoring Centralized Logging Solution (CLS)/Splunk

• Subject matter expertise with ALL VAEC Cloud Service Providers which currently includes Microsoft Azure and Amazon Web Services (AWS).

• Experience with programming with Splunk language (SPL) or equivalent (e.g., Python, Powershell, AWS or Azure CLI).

• One or more of these Splunk certifications: Splunk Core Certified Power User, Splunk Core Certified Advanced Power User, Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin.

• Knowledge of enterprise logging, with a focus on security event logging.

• Solid understanding of cloud concepts, either using Azure or AWS semantics.

• Experience in one or more of the VAECOT suite of tools, shown below:

VAEC Operational Tools (VAECOT)

Some experience in one or more of the following tools:

Third party tools

* Application Performance Monitoring: Dynatrace, AppDynamics

* Cloud Security: Nessus, NetSkope, Enterprise Security External Change Council, Identity and Assessment Management, Continuous Monitoring as a Service, McAfee, eMASS, Centrify

* Cloud Governance: Turbot

* DevOps/Configuration Management/Help Desk: Ansible, Service Desk, ScienceLogic, ServiceNow, SPLUNK, Jira ServiceDesk, Cloudockit, GitHub

* Containerization: Red Hat OpenShift

* Migration: CloudKey, Version One

* Reporting: Apptio

Cloud Service Provider (CSP) Operational Tools Tools/Services

* AWS Security: System Manager (Explorer and OpsCenter), CloudWatch, Config, CloudTrail, Elasticsearch (Kinesis DataStreams), GuardDuty, Inspector, Key Management Service (KMS), Security Hub, Directory Service, Identity and Access Management, Resource Access Manager, Cognito, Secrets Manager, Certificate Manager, Artifact

* Aws Monitoring and Logging: QuickSight, Eventbridge (AWS Kinesis DataStreams), Simple Notification Service (SMS), Elasticsearch (AWS Kinesis DataStreams), CloudTrail, CloudWatch

* Aws Networking: Virtual Private Cloud (VPC), Route S3, API Gateway, Direct Connect, AppStream 2.0, Transit Gateway, Elastic Loadbalancer, Firewall Manager, WAF & Shield

* AWS Storage: Cloud Tiering Services to S3 from On-Prem, Simple Storage Services (S3), S3 Glacier, Storage Gateway, Elastic File System (EFS), Backup

* Azure Security: Monitor (Log Analytics and ASC), Event Hubs, Security Center (ASC), Information Protection (AIP) , Key Vault, PowerBI, Network Watcher (Performance Monitor), Monitor (Log Analytics and ASC)

* Azure Monitoring and Logging: Information Protection (AIP), Advance Threat Protection, Security Center (ASC), Information Protection (AIP), Key Vault, Active Directory, Role Based Access Control (RBAC), Resource Manager (ARM), Resource Graph (ARG), Active Directory B2C, Key Vault, App Service, Service Trust Portal

* Azure Networking: Virtual Network, Traffic Manager, DNS, Application Gateway, Express Route, Web Apps, FrontDoor, VPN Gateway, Loadbalancer, Firewall

* Azure Storage: NetApp File Service, Storage (Blobs, Disks, Files, Queues, Tables), Storage Archive Access Tier, StorSimple, Files, Backup

** Please note that this is an on-site position without remote capability. This position requires travel between multiple sites. **

About IT at Cambridge Health Alliance (CHA)

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.

Position Overview

Reporting to the Director, Network & Telecommunications, the Senior Network Engineer serves as the principal technical authority for the Cambridge Health Alliance enterprise voice and data network. This role entails the coordination of all network implementations, modifications, and maintenance, ensuring stringent alignment with the overall enterprise design. The incumbent will function as a senior engineer to LAN, WAN, and Cableplant engineers and technicians, thereby fostering high-quality, patient-centered care through the deployment of secure and innovative health IT solutions.

Key Responsibilities

• Conduct research and furnish recommendations for strategically appropriate support tools and systems, including network management platforms, traffic analysis solutions, and retrospective/prospective projection modeling.
• Lead the configuration, installation, implementation, and advanced troubleshooting of micro-segmentation, routers, switches, wireless controllers and infrastructure, and other critical communication devices.
• Systematically monitor response times, bandwidth utilization, and resource availability to propose and implement performance enhancements. Utilize specialized surveying tools to optimize coverage and capacity within high-density environments.
• Design and administer the IP address scheme and associated IP address assignment mechanisms.
• Design, deploy, and maintain robust enterprise wireless networks, including the execution of site surveys and comprehensive RF planning.
• Configure and troubleshoot wireless access points (APs) and wireless LAN controllers (WLCs).
• Ensure the integrity and security of the wireless network through the implementation of WPA2/3 protocols, and RADIUS integration. Proven hands-on experience implementing Network Access Control (NAC) solutions.
• Resolve complex and atypical network problems, employing advanced packet capture and protocol analysis tools such as Wireshark.
• Monitor and coordinate the maintenance of network hardware and software to ensure maximum operational efficiency and uptime.
• Maintain up-to-date, meticulously detailed network topological diagrams and documentation for the entire CHA network and all business partner connections.

Technical Requirements & Qualifications

Education, and Experience

• Bachelor’s Degree in Computer Science, Engineering, or a closely related field is required; equivalent significant professional experience (e.g., a minimum of 6 years total experience) may be substituted.
• A minimum of 7-10 years of progressive experience in network engineering within an enterprise environment is mandatory, with at least 5 years served in a Senior Network Engineering role.
• Experience within a large, distributed, and complex healthcare organization is highly desirable.

Technical Knowledge

• Demonstrated hands-on experience with Juniper, Aruba.
• Advanced and comprehensive knowledge of OSPF, EIGRP, BGP, RIP, RIPv2, TCP/IP, UDP, ICMP, EVPN-VXLAN and 802.1x standards.
• Deep understanding and practical application of VLANs, data/voice trunking, Spanning Tree Protocol (STP), Link Aggregation Group (LAG), and layer 2/3 fault tolerance design.
• Proficiency in the configuration and management of Access Control Lists (ACLs), Firewalls, Virtual Private Networks (VPNs), and Network Access Control (NAC) solutions and wireless security.

Certifications (Desired)

• Juniper Networks Certified Professional - Service Provider (JNCIP-SP) or Juniper Networks Certified Professional - Enterprise (JNCIP-ENT)
• Aruba Certified Mobility Professional (ACMP)
• CompTIA Network+ or Security+
• Certified Wireless Network Professional (CWNP) certifications (CWNA, CWAP, CWDP)

Working Conditions and Physical Demands

• Mandatory rotating 24/7 on-call support is required, necessitating a 30-minute remote response time or a 1-hour on-site response time.
• Must possess reliable personal transportation to facilitate travel between multiple sites.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: CHA Somerville Campus

Work Days: Monday - Friday, 8:30am - 5:00pm, On-call Rotation

Department: IT CHA Network

Job Type: Full time

Work Shift: Day

Hours/Week: 40

Union Name: Non-Union

Provide Level 2 onsite/deskside support (walk-ups + ticket queue), supporting Windows and macOS laptops.

Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process

Support and administer endpoint management tooling:

Windows: Autopilot/Intune build and deployment support

macOS: Jamf Pro policies/profiles/app deployments and troubleshooting

Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint

Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts)

Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed

Maintain high-quality ticket updates and documentation in ServiceNow

Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work

What we’re looking for (required)

Strong experience supporting macOS / MacBooks in a managed enterprise environment

Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting

Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment

Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts)

Strong customer-facing communication and an ownership mindset — proactive updates and end-to-end accountability

Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.)

Comfortable working onsite in a busy office environment

Nice-to-have

Exposure to Ubuntu Linux (basic troubleshooting / command line familiarity)

Basic networking fundamentals (Wi-Fi, DNS, VPN troubleshooting)

Endpoint security / compliance exposure (e.g., Defender, encryption, device compliance workflows)

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the RN Manager today!

The RN Manager

JOB PURPOSE/SUMMARY

Summary of position/role of team:

• The Nurse Manager will provide administrative and clinical oversight of assigned staff in their cohort and their respective programming.
• Responsible for the supervision, training, and oversite of all nursing staff across their assigned cohort.
• Oversees scheduling and program needs within their designated crisis cohort.
• Other duties include onboarding, training, and development of newly hired RNs, assisting the Nursing Supervisor with ensuring the delivery and oversight of psychiatric care to patients involved in medication services provided at the Center's crisis programming.
• Work closely with a team of nurses, providers and Directors to address other related clinical and administrative needs.
• Oversees the quality of nursing services and ensures appropriate care is being provided.
• Provide direct clinical services under HRMC protocols. An essential job function is a reliable and on site, with regular attendance or whatever the job requires.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• The Nurse Manager will work throughout the Center in their assigned crisis cohort including on an as needed basis, but will not be working out in the community.
• The Nurse Manager is expected to cover any open shifts in either crisis cohort if unable to obtain coverage.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Supervise and manage members of assigned nursing team.

• Supervises one of the two assigned cohorts: EmPATH, C-CSU, BHUCC, CP, H-CSU, & K-CSU.
• Participates in the recruitment of nursing staff.
• Participates and establishes training expectations for nursing staff.
• Provides supervision for assigned RNs & LPNs in their cohort
• Provide regular feedback to assigned RNs & LPNs regarding their proficiency and performance.
• Supervise and manage nursing coverage in their assigned cohort and assists with other crisis programming.
• Rotate on-call schedule and cover open shifts if unable to obtain coverage
• Manage timesheets and leave request for assigned staff members
• Conduct employee evaluations for assigned staff

2. Lead by example.

• Address disciplinary issues, to include progressive disciplinary action if needed in a timely fashion.
• Display superior emotional adjustment and stability with a non- reactive and non-judgmental attitude to crisis.
• Display ability to implement change in a reluctant environment as needed.
• Demonstrate effective delegation as needed.
• Foster relationships with external stakeholders including nursing agencies and local universities.

3. Works in a multi-disciplinary team approach to meet the clinical needs of patients.

• Represents the Center in a professional manner.
• Attend and participate in meetings and on committees as designated.
• Collaborate with management and other team members around patient care to deliver high quality services.
• Assist with monitoring productivity requirements.

4. Completes all documentation in compliance with CARF and HRMC standards

• Completes and signs all documentation for each client prior to end of shift
• Respond to all flags, emails, and voicemails from other clinical staff by end of shift. The RN is to return calls within 15 minutes
• Document administered medications in the EMAR Document clinical services provided in the medical record on same day as service provided in a clear and concise manner.

5. Completion of required HRMC training to maintain status as credentialed provider

• Maintain an active RN license in the state of Tennessee in accordance with the state guidelines
• Complete any Center Required Self-Directed Learning or Training Modules in the required time frames.
• Complete First Aid, CPR, and HWC trainings within the required time frames.

Schedule:

• The Nurse Manager is expected to fulfill the agreed upon hours when hired.
• Unless otherwise approved, the Nurse Manager is expected to be present in the clinic from 8am-5pm and is expected to complete a minimum of 16 hours of clinical work per week which may include nights and/or weekends.
• Must be flexible with scheduling as the Nurse Manager will rotate being on call and is expected to cover open shifts in their assigned cohort on a PRN basis.
• The Nurse Manager may also be asked to cover open shifts in the other cohort on a PRN basis.
• All other scheduling arrangements are approved on a case-by-case basis.

Travel:

• Must possess a valid Tennessee Driver's License.
• This position requires utilizing a personal vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• The Nurse Manager may have to travel between clinics/programs at times, and may be required to travel for any supervision or scheduled meetings.
• There is no overnight travel and clients will not be transported.

Equipment/Technical Competency:

• Basic computer skills required (EMR, Excel, Word, etc.).
• Must be familiar with EMRs and telehealth services as telehealth services may be offered as part of the service delivery.

Equipment/Technology:

• The Nurse Manager will receive a center issued laptop.
• The Nurse Manager will need access to e-mail, Athena Health (EMR), Drs. First, access to I & U Drives, and VPN (remote) access.

QUALIFICATIONS - RN Manager

Experience / Knowledge:

• 1-3 years of psychiatric nursing post-graduation is required.
• Prior supervisory experience is preferred.
• Should possess sound knowledge of state regulations and best practice guidelines, psychiatric medications, mental health diagnoses, treatment modalities and interventions.
• Must have the ability to present professionally, work within a team format, exercise sound clinical judgment under pressure, communicate effectively (both orally and written), possess good time management and organizational skills.
• Experience with interdisciplinary collaboration and care coordination preferred.
• Knowledge of HIPAA, confidentiality, and patient centered practice approach required.

Education / License:

• Must have graduated from an accredited school of nursing and possess a Bachelor's degree in nursing.
• Must be actively licensed as a Registered Nurse in the state of Tennessee.
• American Nursing Association certification as a Psychiatric Mental Health Nurse preferred.

Physical/Emotional/Social - Skills/Abilities:

• Staff must complete and maintain First-Aid and CPR trainings within the required time frames.
• The Nurse Manager must complete the full Handle With Care Trainings as indicated.
• Some exposure to biological hazards and unpleasant odors.
• Hearing of normal and soft tones.
• Close eye work.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

PIe60240fd9f7d-3631

RN Supervisor Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the RN Supervisor today! The RN Supervisor JOB PURPOSE/SUMMARY Summary of position/ role of team : The Nurse Supervisor will provide administrative and clinical oversight of all assigned nursing staff throughout the Center's crisis and residential programming.

Responsible for the supervision, training, and oversite of all assigned crisis and residential nursing staff across the Center.

Oversees scheduling and program needs in the designated crisis and residential programming.

Other duties include onboarding, and development of newly hired RNs, assisting the Medical Directors with ensuring the delivery and oversight of psychiatric care to patients involved in medication services provided at the Center's crisis and residential programming.

Work closely with a team of nurses, providers and Directors to address other related clinical and administrative needs.

Oversees the quality of nursing services and ensures that quality and appropriate care is being provided.

Provide direct clinical services under HRMC protocols.

An essential job function is a reliable and on site, with regular attendance or whatever the job requires.

TYPICAL WORKING CONDITIONS/ENVIRONMENT The Nurse Supervisor will work throughout the Center in all the designated crisis and residential programs on an as-needed basis, but will not be working in the community.

The Nurse Supervisor is expected to cover any open shift if coverage is unavailable.

JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises.

Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.

This job description does not constitute a written or implied contract of employment.

1.

Supervise and manage members of nursing crisis and residential programs.

Oversees the recruitment and onboarding of nursing staff.

Oversees training expectations for nursing staff.

Provides supervision for assigned Nurse Managers.

Provide regular feedback to Nurse Managers regarding their proficiency and performance.

Oversees nursing coverage, scheduling, and on-call systems.

Provide coverage for any open shifts if unable to obtain coverage.

Rotates on-call schedules and cover all shifts if unable to obtain coverage.

Manage timesheets and leave request for assigned staff members.

2.

Lead by example.

Address disciplinary issues, to include progressive disciplinary action if needed in a timely fashion.

Display superior emotional adjustment and stability with a non- reactive and non-judgmental attitude to crisis.

Display ability to implement change in a reluctant environment as needed.

Demonstrate effective delegation as needed.

Foster relationships with external stakeholders including nursing agencies and local universities.

3.

Works in a multi-disciplinary team approach to meet the clinical needs of patients.

Represents the Center in a professional manner.

Attend and participate in meetings and on committees as designated.

Provide emergency coverage as needed.

Rotate on-call with nursing staff Collaborate with management and other team members around patient care to deliver high quality services.

Assist with monitoring productivity requirements.

4.

Completes all documentation in compliance with CARF and HRMC standards Completes and signs all documentation for each client prior to end of shift.

Respond to all flags, emails, and voicemails from other clinical staff by end of shift.

The RN is to return calls within 15 minutes.

Document administered medications in the EMAR.

Document clinical services provided in the medical record on same day as service provided clearly and concisely.

5.

Completion of required HRMC training to maintain status as credentialed provider.

Maintain an active RN license in the state of Tennessee in accordance with the state guidelines Complete any Center Required Self-Directed Learning or Training Modules in the required time frames.

Complete First Aid, CPR, and HWC trainings within the required time frames.

Schedule: The Nurse Supervisor is expected to fulfill the agreed upon hours when hired.

Unless otherwise approved, the Nurse Supervisor is expected to be present on-site from 8am-5pm and is expected to complete 8 hours of clinical work per week which may include nights, weekends, and holidays pending coverage needs.

Must be flexible with scheduling as the Nurse Supervisor will rotate being on call and is expected to cover open shifts on a PRN basis.

All other scheduling arrangements are approved on a case-by-case basis.

Travel : Must possess a valid Tennessee Driver's License.

This position requires utilizing a personal vehicle to conduct Center business.

Maintaining a dependable vehicle and certified driver status is a condition of employment.

The Nurse Supervisor may have to travel between clinics/programs at times, and may be required to travel for any supervision or scheduled meetings.

There is no overnight travel and clients will not be transported.

Equipment/Technical Competency : Basic computer skills required (EMR, Excel, Word, etc.).

Must be familiar with EMRs and telehealth services as telehealth services may be offered as part of the service delivery.

Equipment/Technology: The Nurse Supervisor will receive a center issued cellphone and laptop.

The Nurse Supervisor will need access to e-mail, Athena Health (EMR), Drs.

First, access to I & U Drives, and VPN (remote) access.

The Nurse Supervisor will also need to be issued a P-card.

QUALIFICATIONS
- RN Supervisor Experience / Knowledge: 5-7 years of psychiatric nursing post-graduation is required.

Prior inpatient psychiatric hospital experience is preferred.

Prior supervisory experience is preferred.

Should possess sound knowledge of state regulations and best practice guidelines, psychiatric medications, mental health diagnoses, treatment modalities and interventions.

Must have the ability to present professionally, work within a team format, exercise sound clinical judgment under pressure, communicate effectively (both orally and written), possess good time management and organizational skills.

Experience with interdisciplinary collaboration and care coordination preferred.

Knowledge of HIPAA, confidentiality and patient centered practice approach required.

Education / License : Must have graduated from an accredited school of nursing and possess a Bachelor's degree in nursing.

Master's degree in nursing administration or leadership is preferred.

Must be actively licensed as a Registered Nurse in the state of Tennessee.

American Nursing Association certification as a Psychiatric Mental Health Nurse preferred.

Physical/Emotional/Social
- Skills/Abilities: Staff must complete and maintain First-Aid and CPR trainings within the required time frames.

The Nurse Supervisor must complete the full Handle With Care Trainings as indicated.

Some exposure to biological hazards and unpleasant odors.

Hearing of normal and soft tones.

Close eye work.

Lifting up to 50 lbs.

Pushing/pulling up to 150 lbs.

Frequent sitting, standing, walking, bending, stooping, and reaching.

This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer.

The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Employment is contingent upon clean drug screen, background check, and driving record.

Additionally, certain programs are subject to TB Screening and/or testing.

Bilingual applicants are encouraged to apply.

PI0e4b82a17e63-25448-39686731

We are Foursys, a multinational consultancy specializing in technology and innovation, with operations in Brazil, the United States, and Europe. We combine technical excellence with a strategic mindset, always focused on delivering real value to our clients. Quality in delivery is a non‑negotiable principle.

Job Description :

Elaborate, Plan, and Implement new network and telecom carriers (Verizon/Comcast/Cogent) using different access

infrastructure for internet backbone (AS - Autonomous System), increase availability by allowing a better control in BGP

(iBGP/eBGP) and OSPF, management, and load sharing of internet traffic with multiple devices from different vendors

(Router, Firewall and Load balancer).

Network Engineer responsible for designing and implementation of the new acquiring and digital banking network for

Safrapay US. Plan and coordinate the actions that refers to the network involving external partners such as VISA,

Mastercard, Amex, Discover, Jack Henry, Fiserv, Salesforce, Feedzai, among others. Be compliant with data security

required by PCI Industry and OCC standards. Ensure high availability, resilience, and low latency.

Network Engineer responsible for designing and implementation of the High-Level Design (LLD) and Low-Level Design (LLD)

of Safrapay US infrastructure on Cloud and On-Primes Datacenters in 5 different locations and over than 200 devices.

Elaborate, Plan, and Implement new telecom carriers using different access infrastructure for internet backbone (AS -

Autonomous System), increase availability by allowing a better control in BGP (iBGP/eBGP), management, and load sharing

of internet traffic with multiple devices from different vendors (Router, Firewall and Load balancer).

Responsible for the architecture and management of routers, switches, and firewalls in private network, VPN, VRF, NAT,

HSRP and NLB) in different segments of access (Card Schemes Network, Payments Network and Corporate Partners, using

BGP and OSPF on LAN and WAN networks.

Implement Security / Hardening (PCI Industry and OCC) according to Rules, Vulnerability Analysis, and Compliance on

Devices such as (Route/Switch), Firewall (Fortigate and Firepower) and Load Balancer (BIGIP/F5).