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OFFICIAL JOB TITLE: Assistant/Associate Librarian

DIVISION: Academic Affairs

WORKING JOB TITLE: Librarian for Access Services and Outreach

DEPARTMENT: Library Services

BARGAINING UNIT STATUS: AFT

FLSA STATUS: Exempt

REPORTS TO: Dean of Library Services

SUPERVISES: Supervises professional, classified, and student personnel as assigned.

SUMMARY PURPOSE OF POSITION:

The Librarian for Access Services and Outreach will provide leadership for the Access Services division. This librarian will collaborate with colleagues to develop policies, procedures, and budget allocations for Access Services. They may also work closely with faculty and academic departments, accessing student needs and developing new classes to enable student success. As a member of the library leadership team, this librarian works collaboratively in assessing, developing, and managing key services of the Claire T. Carney Library. Often the first contact for a user or visitor, this librarian is an important ambassador for the library to the community.

MINIMUM QUALIFICATIONS:

• 
  
• EDUCATION: Master's Degree in Library and Information Science from an ALA-accredited institution or equivalent
  
• EXPERIENCE: Two years of professional experience (post MLS) in public services in an academic (higher education) or public library setting.
  

PREFERRED QUALIFICATIONS:

• 
  
• Experience using the Ex Libris Alma integrated library system.
  
• Experience supervising full-time staff and student employees.
  
• Experience managing projects.
  
• Experience using evidence-based approaches to support improvements to library services.
  
• Strong communication skills
  

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:

Access Services

• 
  
• Provides leadership for the Access Services division in circulation, stacks management, reserves, and space management.
  
• Staffs the Access Services desk as needed. (May include evening, weekend, or holiday hours.)
  
• Performs access services related functions within the integrated library system and other library systems.
  
• Coordinates staff coverage for library operating hours.
  
• Oversees hiring and training of student employees.
  
• Communicates effectively with campus police, facilities, and hired security.
  
• Collaborates with colleagues across the library to develop workflows and procedures related to collection management, user accounts, and other access services functions.
  
• Represents Access Services in library leadership meetings.
  
• Collaborates with library leadership on the development, implementation, updating, and communication of policies and procedures.
  
• Assists the Dean with developing and managing the divisional budget.
  

Outreach

• 
  
• Works with departments and programs across the university to enhance the student experience, coordinating general tours and orientations to the library and basic research skills.
  
• Assists with communications from the Library to various stakeholders.
  

Other Duties

• 
  
• Maintain professional activities and contributions to librarianship and information science, engaging in and contributing to the profession through continuous learning, service, research, presentations, or professional communications.
  
• Collaborate with stakeholders in the university and/or community to assess and improve services.
  
• Perform other duties as assigned.
  

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 
  
• MLS or equivalent from an ALA-accredited institution or international equivalent.
  
• Minimum of two years of library experience in public services or access services, demonstrating increasing leadership responsibilities.
  
• Demonstrated ability to work collaboratively and build positive relationships with colleagues and peers (e.g., through committees, projects, teams, etc.).
  
• Demonstrated knowledge of integrated library systems/library services platforms and other Access Services related technologies.
  
• The ability to communicate effectively, listen well, and respond to student, staff, and faculty needs.
  
• Demonstrated commitment to contributing to a culturally diverse educational and work environment.
  

NOTE: Other job-related duties and responsibilities may be assigned and/or the job description changed periodically to reflect changing organization needs.

SALARY: $73,000 - $85,000

UMass Dartmouth offers exciting benefits such as:

• 
  
• 75% Employer-Paid Health Insurance
  
• Flexible Spending Accounts
  
• Life Insurance
  
• Long Term Disability
  
• State Pension Retirement Plan
  
• Optional Retirement Savings Plans
  
• Tuition Credit (Employee, Spouse, & Dependents)
  
• Twelve (12) paid holidays
  
• And More!
  

Benefits for Librarians & Technicians

To apply please submit a letter of interest, a current resume and the contact information for three professional references.

The review of applications will begin immediately and continue until the position is filled.

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Identity & Access Management (IAM) Program Lead is responsible for supporting the coordination, execution, and continuous improvement of the organization's enterprise IAM program. This role oversees the design, governance, and enforcement of policies and technologies that secure identities and access across all systems, applications, and cloud environments. The IAM Program Lead protects sensitive information and critical assets by managing the full identity lifecycle and enforcing secure, least privileged access.

Essential Duties and Responsibilities

• Execute on a comprehensive enterprise IAM program and multiyear roadmap aligned to organizational goals.

• Develop, implement, and maintain IAM policies and procedures that meet legal, regulatory, and industry best practice requirements.

• Identify, assess, and mitigate risks related to identity lifecycle management, authentication, authorization, and privileged access.

• Continuously improve IAM processes to address evolving security threats.

• Collaborate with cybersecurity, engineering, and legal teams to investigate and remediate incidents.

• Support the design, deployment, and enforcement of IAM technologies-including identity governance, authentication services, SSO/MFA, directories, and privileged access tools.

• Ensure adherence to security frameworks and standards such as NIST, ISO 27001, Zero Trust principles, and regulatory requirements.

• Regularly evaluate and enhance IAM capabilities across identity lifecycle, governance, authentication, authorization, and privileged access domains.

• Partner with stakeholders across business, IT, cloud, and security teams to promote IAM best practices and optimize user experience.

• Maintain awareness of emerging IAM technologies, threats, and trends to sustain a modern, resilient IAM program.

Qualifications Expected for Position

• Bachelor's degree in information systems, Computer Science, Business, or equivalent experience.

• 5+ years of experience in the Identity Security or IAM domain.

• Handson experience across IAM and PAM platforms, including Privileged Access Management tools and Identity Governance & Administration solutions such as SailPoint.

• Strong understanding of Active Directory / Entra ID, MFA processes, SSO, identity federation, and IAM authentication protocols (SAML, OAuth2, OIDC, Kerberos).

• Experience designing and implementing role-based access control (RBAC), attribute-based access control (ABAC), and enterprise access provisioning strategies.

• Experience implementing IAM and PAM capabilities across cloud environments such as Azure, AWS, and/or GCP, with familiarity in Zero Trust principles including Identity, Device Posture, application access & continuous verification.

• Knowledge of modern IAM trends and security practices.

• Experience with DevSecOps aligned automation, access provisioning, policy enforcement, and compliance reporting.

Bonus Qualifications

• Strong strategic thinking and ability to bring best practices, insights, and innovations to technical and business discussions.

• Excellent presentation, communication, negotiation, and collaboration skills.

• Proven ability to translate complex technical concepts into clear business terms for stakeholders at all levels.

• Familiarity with programming/scripting languages such as Java or Python for automation and integration.

• Experience in a highly regulated environment preferred.

The base salary range for this position is$85,000 - $105,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

#LI-SS2 #LI-Remote

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

Our client is looking for a DISO Access Control Specialist to support their team, onsite in Weehawken, NJ a minimum of 3 days per week, full time, for about 7 months.

Summary

The DISO Access Control Specialist plays a key role within the Business Risk Organization, supporting day-to-day Access Management and Cyber/Information Security operations. This individual ensures proper governance of entitlements, evaluates access risks, and collaborates across business and technology teams to uphold strong access control practices. They will support global and regional security initiatives, with daily operations aligned to U.S. time zones. This role requires strong analytical skills, careful attention to detail, proficiency navigating access management tools, and the ability to communicate effectively across multiple stakeholder levels.

Requirements
- Bachelors or Associate degree in business or technology field.
- 4+ years of overall experience in data analysis, DISO, or similar functions. 
- Minimum 2+ years of experience in access control management within a Financial Services or highly-regulated organization. 
- Basic IT knowledge preferred. 
- Strong diligence, attention to detail, and ability to follow through on tasks. 
- Excellent verbal, written, and presentation communication skills. 
- Proficiency in Excel (formulas, pivot tables), PowerPoint, and SharePoint site maintenance. 
- Ability to work independently in an ambiguous, fast-changing environment.
- Candidates must have access to a reliable laptop or desktop computer. Company equipment is not provided for this role.

DISO Access Control Specialist will:
- Execute daily Access Management and Cyber/Information Security tasks, including reviewing and approving entitlement requests. 
- Review and assess exceptions and risks across domains such as Internet access, Client Data, and critical business applications. 
- Manage internet user access exceptions, reviewing requests for appropriateness and compliance. 
- Oversee the creation, modification, and retirement of entitlements. 
- Support line managers, role owners, and application owners in the ongoing maintenance of user entitlements.
- Navigate Access Management tools, including enhancements and stability updates based on control requirements and business changes. 
- Maintain shared drives, SharePoint sites, documentation, and operational materials for various initiatives.
- Maintain procedures and ensure relevant pages and resources remain current. 
- Manage project plans and schedules related to third-party entitlements, ensuring alignment with overall strategy. 
- Reconcile third-party access rights and track entitlement processes as needed.
- Create and maintain metrics and reporting that support ongoing access management and risk monitoring.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Head of Market Access, U.S. - Blue Earth Diagnostics

The Head of Market Access - U.S. will be responsible for developing and executing market access strategies to ensure optimal reimbursement and patient access for our PET imaging portfolio. This role will lead a team of field reimbursement managers and collaborate cross-functionally with commercial, medical affairs, regulatory, and finance teams to drive sustainable growth in the U.S. market. This role will require close coordination with the European Market Access Leader and relevant corporate functions.

Key Responsibilities

• Strategic Leadership
• Define and implement U.S. market access strategy for PET imaging products, aligning with corporate objectives.
• Monitor evolving reimbursement trends, payer policies, and healthcare legislation impacting molecular imaging.
• Team Management
• Lead, coach, and develop a team of approximately 10 field reimbursement managers to deliver best-in-class support to healthcare providers and patients.
• Set clear performance goals and foster a culture of accountability and collaboration.
• Payer Engagement & Contracting
• Build and maintain relationships with national and regional payers, PBMs, and IDNs to secure coverage and favorable reimbursement terms.
• Negotiate contracts and value-based agreements where appropriate.
• Cross-Functional Collaboration
• Partner with commercial teams to support product launches and ensure alignment between access strategy and sales objectives.
• Work closely with medical affairs to develop evidence generation plans that support payer value propositions.
• Compliance & Governance
• Ensure all market access activities adhere to legal, regulatory, and company compliance standards.

Qualifications

• Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) preferred.
• 10+ years of experience in market access, reimbursement, or payer strategy within the pharmaceutical or diagnostics industry.
• Proven leadership experience managing field-based teams.
• Deep understanding of U.S. healthcare reimbursement systems, including Medicare, commercial payers, and specialty pharmacy dynamics.
• Strong negotiation, analytical, and communication skills.
• Experience in imaging, oncology, cardiology or nuclear medicine is preferred.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the Georgia Tech Library

The Georgia Tech Library is a member of the University System of Georgia library consortia, Atlanta Regional Council for Higher Education (ARCHE), the Association of Research Libraries (ARL), and the Association of Southeastern Research Libraries (ASERL), and the Association for College and Research Libraries (ACRL). The Georgia Tech Library has a unique and progressive service model that relies heavily on technology and electronic formats. Electronic resources account for 79% of our overall content, 98% of the Library's content expenditures and 99% of our content usage and most of our print collections are held in a high-density, climate-controlled storage facility in collaboration with Emory University Libraries. The GT Library works to fulfill the mission and vision of Georgia Tech and is committed to supporting the Institute's new Strategic Plan. The leadership orchestrates our efforts to ensure and maintain a positive, diverse, equitable and inclusive work environment where everyone can thrive.

The Library () at the Georgia Institute of Technology in Atlanta, Georgia is seeking a collaborative and knowledgeable librarian to lead and manage digital accessibility services to further support the Library's ongoing commitment to ensure that all Library resources and digital assets can be used by all members of the Georgia Tech community, regardless of ability. The Title II and Digital Access Librarian works collaboratively across the library to ensure a unified strategy for proactive and remediated digital resource accessibility, including Course Reserves, Interlibrary Loan, Digital Repository, and other Library digital interfaces. Reporting to the Head of Technical Services this position will serve as the Service Owner for the Library's Title II and Accessibility initiatives including coordinating digital accessibility remediation, working with vendors and campus partners, and participating in strategic decision-making as a core member of various internal and external committees. The Title II and Digital Access Librarian will provide expert advice regarding digital accessibility to inform and support the Georgia Tech Library's vision of innovating services, tools, and access to all for an inclusive future.

This is a 12-month faculty position with an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service to the library profession. Up to two (2) years credit for previous professional experience may be given at the time of employment, in which case such credit will be stated in the offer letter. The Georgia Tech Library Faculty may enjoy flexible work schedules, professional development, and a healthy work-life balance.

This is not a remote position, but some teleworking hours is supported.

Responsibilities

Provide and improve library services and resources; enrich the research, learning, and scholarship of the Georgia Tech community through the following:

80% Librarianship

• Lead and manage the Library's Title II Digital Access Service that includes the coordination and prioritization of requests, compliance, and vendor relationships related to digital accessibility and Title II.
• Hire, train, supervise, and evaluate student employees.
• Advise Library Leadership, Library colleagues, students, faculty, and staff and other GT Units on Digital Access best practices and compliance.
• Lead projects and initiatives to improve upon and educate users and stakeholders on digital accessibility and participate in the Library's portfolio and project management processes as appropriate.
• Collaborate with Technical Services Librarians and staff, other colleagues, and stakeholders to ensure a unified strategy for resource acquisition, discovery, delivery, and access of scholarly resources.
• Collaborate with all Library Departments to ensure a unified and compliant digital portfolio.
• Monitor current trends and best practices in digital accessibility and recommend improvements to local policies, practices, and workflows.
• Contributes to Course Reserves and Interlibrary Loan service operations, working alongside colleagues and participating in day-to-day workflows as needed.
• Serve as an ex officio member of the Content Management Group and share expertise in digital accessibility.
• Serve as a core member of the Alma-Primo Advisory Group.
• Participate in collaborative discussions with local, state, and national efforts including, but not limited to, GALILEO, NERL, and ASERL.
• Conduct regular digital accessibility assessments of workflows, platforms, and operations to implement new projects or improve services to better serve users.
• Create and maintain documentation on policies and procedures to ensure consistent practices.
• Other duties as assigned.

10% Scholarship and Creative Endeavors

• According to expectations for library faculty members, contribute professionally through research, scholarship, and creative activities.

10% Service to the Library, Institute, and LIS Profession

• Foster positive relations with faculty, students, and staff and promote the Institute and Library's commitment to the Georgia Tech values.
• Serve on library and university committees as assigned.
• Contribute to the profession through service to professional organizations at the local, state, regional, and national levels, as appropriate.

This position vacancy will be filled at the rank of Librarian II, Librarian III, or Librarian IV. The final job offer will be dependent on candidate qualifications in alignment with Non-tenure Track Academic Faculty ranks as outlined in section 3.2.2 of the Georgia Tech Faculty Handbook faculty-handbook/3.2.2-non-tenure-track-academic-faculty-members-hiring-and-promotion-guidelines.

Librarian II

• Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.
• Evidence of scholarship and/or evidence of service to the librarian profession.
• 5 years of professional experience.

Librarian III

• Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.
• A strong record of scholarship and service demonstrating significant contributions to the librarian/archivist profession.
• 10 years of professional experience.

Librarian IV

• Appointment to this rank requires an appropriate terminal degree, typically an American Library Association (ALA) - accredited master's degree, a degree in a subject related to archival work, and/or in the appropriate area of specialization.
• A strong record of scholarship and service demonstrating the highest standards of professional contributions to the librarian profession and are recognized widely by peers.
• 15 years of professional experience.

• 2 years of experience working with digital accessibility practices, standards, and/or services.
• Knowledge of current vendors, trends, best practices, and issues related to digital accessibility in academic libraries.
• Certification in CPACC, ADS, or better from the IAAP; or digital/information accessibility certification from an accredited program.
• Experience using Ex Libris Alma, Primo, Leganto, Rapido and/or Atlas ILLiad products
• Experience with programming or scripting languages like Python for task automation or metadata manipulation.
• Experience using assistive technologies to manually validate the accessibility of remediated content.
• Experience working with library vendors.
• Demonstrated ability to manage user demand, compliance requirements, and administrative responsibilities while balancing competing priorities in a high-volume service environment.
• Demonstrated ability to provide responsive, high-quality user services.
• Solid record of working collaboratively as well as independently.
• Demonstrated experience with project management, including planning, communication, and assessment.
• Excellent oral, written, and interpersonal communication skills.
• Experience working with Spring Share products, such as Lib Guides.

This is a benefits-eligible position with a minimum starting salary of $75,322. Rank and salary commensurate with education and experience.

Applicants must submit a letter of interest, CV, and the names and contact information for at least three references.

Application materials should be submitted as .PDF files.

For additional information about this appointment, please contact Martin Patrick, Head of Technical Services, at .

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

The Opportunity:

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.

Job Responsibilities:

• Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments at the acute care locations.
• Develops and manages departmental staffing needs. Prepares monthly reports as requested. Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization. Coordinates employee work schedules to provide adequate daily staffing coverage.
• Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient. Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Assists in the development of dyad-reporting patient access staff. Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
• Performs other duties as assigned.

Employment Qualifications:

• Certified Revenue Cycle Representative (CRCR) certification
• Certified Healthcare Access Manager (CHAM) certification
• Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration

Experience We Love:

• Minimum 2 3 year's management experience in healthcare industry
• Patient Access experience with managed care/insurance or call center preferred
• Experience with Microsoft a must
• Ability to balance numerous priorities, therefore requiring great skills in prioritization
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met

Join an award-winning company

• Five-time winner of \"Best in KLAS\" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.

The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.

• Responsible for accurate patient look up to ensure correct patient is being registered.
• Responsible for discerning demographic and insurance information to ensure accurate registration
• Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility
• Responsible for discussing financial obligation of patient and collect via cash, credit card or check
• Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly
• Responsible for scanning or managing online form template to maintain the Electronic Health Record
• Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.
• Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.

• Social and Emotional Intelligence
• Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent
• Patient centric customer service
• Conflict Management
• Team-oriented support
• Adaptable to high-stress situation
• Excellent communication skill

Qualifications:

• High School Diploma/G.E.D. - required
• 1-3 years applicable experience; customer service and strong computer skill - required
• Hospital or Clinic setting office experience - preferred
• Proven customer service skill with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit
• Ability to learn in classroom setting; utilizing resources
• Ability to remain composed under pressure
• Ability to review information and draw appropriate conclusion
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded work ethic

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a \"need to know\" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Medical Center!?

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a \"need to know\" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Access Control Coordinator

Pay: $87,068.80

Location: On-site in Santa Clara, CA

About BCI: Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status

About the Position: The Access Control Coordinator (ACC) supports local security operations by managing essential administrative and system support tasks that were historically performed by the Security Operations Center (SOC) but will not be managed by the Enterprise Security Operations Center (ESOC). The role ensures continuity of key functions--such as badge processing, video audits, and security system checks--while enabling the SOC to focus on enterprise monitoring and threat-management responsibilities.

Essential Job Duties:

Badge & Access Administration

• Issue, update, deactivate, and audit badges
• Maintain access records and assist with permissions management
• Support contractor/visitor badge workflows

Video System Support

• Perform routine video system and camera health checks
• Support audit activities and footage retrieval for authorized requests
• Document and report system issues

Security System Monitoring Support

• Conduct checks on access control panels, security devices, and system dashboards
• Coordinate with IT, facilities, or vendors for issue resolution
• Maintain system health documentation

Non-Essential Job Duties:

Administrative Security Support

• Manage compliance documentation, logs, and audit files
• Assist with site assessments and follow-up tasks
• Provide administrative support to daily security operations

ESOC Transition & Workflow Alignment

• Serve as the local liaison for tasks no longer managed by the ESOC
• Support communication between local operations, leadership, and the ESOC
• Assist with new workflows, system updates, and policy alignment

Requirements

Qualifications:

• High school diploma or equivalent, plus relevant experience in security operations, facilities support, or administrative/technical support functions.
• Information Security, Facilities Management, Business Administration, or a related field
• 1-2 years of experience in security operations, access control workflows, corporate facilities support, or an equivalent administrative or technical support function.
• This may include experience with badge issuance, visitor management, basic system checks, or facilities/security coordination. Industry recognized security or administrative training (e.g., IAHSS, ASIS coursework, or equivalent).
• Familiarity with access control, video surveillance, or security operations concepts through on the job experience or formal training.
• Working knowledge of access control systems, badge workflows, and visitor management processes.
• Familiarity with video surveillance systems, including basic camera health monitoring and footage retrieval.
• Understanding of security system monitoring concepts and coordination with IT, Facilities, and vendor partners.
• Strong organizational, documentation, and process management skills, with the ability to maintain accurate logs, records, and compliance files.
• Ability to interpret and follow security policies, procedures, and data handling requirements (e.g., privacy, retention, audit standards).
• Effective cross functional communication, including escalation, issue tracking, and follow through with multiple stakeholders.
• Detail oriented approach with strong problem solving skills and the ability to manage competing priorities.
• Comfortable working within ticketing, workflow, or case management systems (e.g., ServiceNow).

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.

Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.

Key Responsibilities

Access Control & Compliance

• Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
• Verify worker credentials, badges, and compliance documentation.
• Issue and manage temporary badges and visitor passes.
• Report irregularities or noncompliance to site supervisors.

Worker Onboarding & Assistance

• Guide workers and subcontractors through the digital onboarding process.
• Assist with account setup, documentation upload, and system login.
• Provide clear instructions on mobile check-ins, digital badges, and QR codes.
• Support multilingual onboarding as needed (tools/resources provided).

First-Line Technical Support

• Serve as the first point of contact for access or credentialing issues.
• Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
• Escalate more complex issues to centralized support following standard procedures.
• Maintain accurate records of support requests and resolutions.

Customer Service & Communication

• Deliver professional, courteous assistance to workers and site staff.
• Communicate clearly and calmly when resolving issues.
• Relay feedback to supervisors to support process improvements.

Performance Expectations

• Ensure smooth and timely worker access.
• Minimize delays by resolving issues efficiently.
• Maintain accuracy in compliance and credential checks.
• Provide a consistently positive support experience on site.

Key Qualifications

• High school diploma or equivalent (some college or technical training preferred).
• Prior experience in field support, help desk, IT support, or site operations is a plus.
• Basic technical troubleshooting skills (hardware/software).
• Strong attention to detail and ability to follow structured protocols.
• Excellent communication and interpersonal skills.
• Ability to stand/walk for extended periods and work outdoors at site access points.