Qxo Inc Jobs in Usa

Looking for a career with a great company? We have opportunities available in Liverpool, NY for Truck Drivers and Warehouse Associates.

Attend our hiring event where well provide you with information about our team and the open positions below.

Our leadership team looks forward to meeting you!

When: October 12th, 10am - 5pm

Where: 4560 Morgan Place

Liverpool, New York 60;13090

What we offer:

Competitive pay

Comprehensive benefit plan (medical, dental, vision, short/long term disability, life insurance and more)

Retirement benefits

Paid time off (vacation, holidays, PTO and sick)

Employee Discount Programs

Paid training

Opportunities for growth and career advancement

We have the following positions available:

Class A or B CDL Truck Driver (Home Nightly) - $21.00/hr with a $5,000 Sign-on Bonus ($3,000 payable at 90 days and $2,000 at 1 year).

- Responsible for safely and efficiently operating a vehicle to deliver hardgoods, compressed cylinders, and associated products.

Cylinder Processor (Warehouse Associate) - $20.00/hr

- Responsible for performing duties associated with filling, labeling & preparing low pressure packaged gas cylinders and maintaining the cryogenic liquid filling system.

Praxair Distribution, Inc., a Linde Company, Praxair Distribution, Inc. is the worlds largest industrial gas company. We take pride in making our plant more productive with products, services and technologies that include high-performance surface coatings as well as specialty, medical, and process gases. For more information, please visit us at the job fair or at 60; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members now and in the future, beginning day one. Your success is our success.

Job Summary: Set up and process components on Manual and/or CNC machines in the disciplines such as Lathes, Mills, Grinders and Hone. Machinists will be responsible for the safe and proper use of general equipment, tooling, fixturing, hand-measuring and special precision measurement tools daily. The machinist will be required to work closely, respectfully and professionally with their Subject Matter Experts, Leads, Peers, Cell Level Teams from all disciplines of the Machine Shop. The machinist will be responsible for comprehending the Instructions for Continuous Airworthiness, understanding and performing efficient set-ups and repairs on components are successfully compliant, completed while operating in a safe, clean, organized environment.

Job Responsibilities:

• Log into each job in workflow, assist in the set-up and running of jobs as an identified trainee to include identifying programs that match paperwork, assisting measuring component, assisting double checking each step prior to running component.
• Ensure inspection of tools are within proper calibration at all times of use, including but not limited to: micrometers, gage blocks, bore gauges.
• Ensure proper paperwork is compliant and verified (Serial Number, Part Number, Correct Operation, Correct repair information) to include documentation of maintenance (ICA's), rework travelers, blank travelers.
• Maintain basic equipment and work area on a daily basis in a clean and orderly condition.
• Maintain personal PPE and follow overall Safety requirements.
• Perform daily tool control review/sign offs of tools/toolboxes, cleaning and organizing duties.

Education: Must have a high school diploma or equivalent certification. Technical education is preferred.

Experience: 0-12+ months knowledge/entry level in machining to include any of the following disciplines: ID/OD/Jig/Surface Grinding Hone; CNC Mill, CNC Lathe; Manual Mill, Manual Lathe.

0-12+ months exposure/entry level in machine programming to include any of or a combination of the following: G-Code/M-Code, Fanuc, Siemens, and Haas Controls.

Basic equipment knowledge of any of the following: Precision Measurement Tools, Hand Tools, Manual Mills, Okuma, Haas, Matsuura, Centroid, Hermle, DMG, Fryer (Lathe and Mill); Kellenberger, Studer, Usach, DeVlieg, Moore Jig Grinder, Sunnen Hone and Fryer (Grind).

Equipment experience of any of the following: Precision Measurement Tools, Hand Tools, Manual Mills, Okuma, Haas, Matsuura, Centroid, Hermle, DMG, Fryer (Lathe and Mill); Kellenberger, Studer, Usach, DeVlieg, Moore Jig Grinder, Sunnen Hone and Fryer (Grind) Preferred.

• Ability to read, comprehend dimensional, documented instructions.
• Ability to perform basic math skills efficiently and accurately.
• Knowledge of manufacturing processes related to aerospace industry is preferred.
• Blueprint reading, knowledge of GD&T, basic machine operation and knowledge of cutting tools is preferred.
• Strong written and verbal communication skills.
• Ability to adapt to change and stressful situations.
• Willingness to take on responsibilities, challenges, overtime.
• Strong attention to detail and personal ownership of the work performed.
• Proficient in computer applications; including Microsoft Word.

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the countrys leading integrated service providers.

About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our strong leaders with our expert professional technicians, commercial best practices, extensive facilities knowledge, and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

Job Title: Lead Mechanical Engineer

Job Summary: EMCOR Government Services is seeking a Lead Mechanical Engineer (ME) to serve as the Subject Matter Expert (SME) for all mechanical systems supporting a major customer in the intelligence community located in Springfield, Virginia. The Lead ME is a key member of a team of dedicated and talented professionals in delivering a wide range of base operations support services - such as installation and facility operations, maintenance and repair; workforce and security support; logistics support; and, project management, as well as others - for a 2.5 million square foo state of the art headquarters building, adjacent customer buildings and over 100 small satellite sites located located throughout the Washington National Capitol Region (NCR).

*** This position is contingent upon contract award. ***

Essential Duties and Responsibilities include, but are not limited to:

• Serves as the principal manager responsible for the overall management and operation of the mechanical systems in support of of BOS
• Advises mechanical technicians in troubleshooting and resolving mechanical system malfunctions.
• Develops, implements and regularly reviews all mechanical systems and components preventative maintenance plans to ensure they are compliant with Original Equipment Manufacturer (OEM) standards.
• Performs overall capacity management of mechanical systems to ensure capability is in balance with known and/or future demand requirements.
• Maintains building calculations to manage supply available with required loads.
• Ensures building modifications comply with all code requirements and original design intent.
• Oversees the proper and timely application of Government and local regulations, codes, standards, policies and procedures related to mechanical systems operations and management.
• Working closely with the client, gains an understanding of their needs and requirements and communicates them and the appropriate performance standards to the contract staff and supporting vendors.
• Establishes and maintains an effective relationship with the customer in order to achieve a mutually beneficial business relationship.
• Devises ways to improve the full spectrum of the mechanical systems operations and services service delivery process to ensure high-quality goods and services are delivered on time and within cost.
• Keeps accurate documentation and when necessary, performs analysis of activities and processes to improve contract performance.
• Pro-actively seeks feedback from clients, attends meetings, submits reports, and assists both internal and external auditors and inspectors.

Security Clearance Requirement: This position requires an Active Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance

Qualifications

• Currently licensed as a Mechanical Professional Engineer (PE) in one of the 50 U.S. states, U.S. Territories or Possessions.
• A bachelors degree from an accredited university in Facility Management, Construction Management, Engineering (Mechanical, Civil, Electrical, Structural), or another related field. A degree in Mechanical Engineering is preferred.
• At least 7 years of experience managing and operating facilities and systems of similar size, scope and complexity
• Strong technical knowledge of all facilities maintenance and operations, including complex mechanical, electrical and plumbing systems, structural systems, vertical transportation and data center operations.
• Highly developed leadership, management, supervisory, interpersonal, analytical and communication (oral and written) skills.
• Demonstrated ability to lead in a diverse and dynamic environment with short notice taskings and under high-pressure situations.
• Demonstrated knowledge and experience of building management systems such as Computerized Maintenance Management Systems (CMMS0 Building Automation Systems ( BAS) and Electrical Power Monitoring Systems ( EPMS) - individual certifications are highly desired
• Demonstrated knowledge and experience with Reliability- Centered Maintenance is a plus
• Industry recognized certification in Program and/or Project or Facility Management (e.g. Project Management Professional (PMP), Program Management Professional (PgMP), Certified Facility Manager (CFM), etc.) is desired.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

#EGS

#LI-NS1

Good day Are you looking for a change? A way to fill your time while in transition? Or looking for a 1099 independent contractor position? Continue to read below- one of the locum tenens opportunities that we have.

Our firm has a nationwide (locums and permanent) presence so please let me know if you are interested in a different location.The Infectious Disease locum tenens opportunity in South CarolinaLocation: Conway, SCDuration: July 25
- November 25 ( 12 weeks)Reason for coverage: Maternity leaveSchedule: 3 days in clinic + 2 days of inpatient + 1 weekend of callShift: Clinic 3 times a week, Mon/Tues/Wed, half day in the mornings from 9AM to 12PMRounds after clinic (on own patients only)Call: 10 days per month (inpatient days are on the same day as call)Inpatient scope: Rounding and consults on the med surg floor (infectious disease only)Outpatient Scope: Provided antibiotics (no labs on site), infusion lab review, rehab lab (no pharmacist for labs, so this is the physicians responsibility)EMR: CERNER w/ Dragon DictationHospital: Level 3 Trauma, 210 bedsRequirements (boards, license): BC with SC license, Clean NPDBInitial COVID Vaccine Required Travel, Accommodations, and Malpractice
- PAID for locum opportunities Assistance with credentialing provide Call or Email for further details If you (or someone you know) are interested, please let me know your availability, rates, and contact information.

Followed with an updated CV.

All information is held strictly confidential.Looking forward to hearing from you.

Thank you, Shawn Faucette

Good day Are you looking for a change? A way to fill your time while in transition? Or looking for a 1099 independent contractor position? Continue to read below- one of the locum tenens opportunities that we have.

Our firm has a nationwide (locums and permanent) presence so please let me know if you are interested in a different location.The HEMONC locum tenens opportunity in MarylandLocation: Leonardtown, MD Duration: March August (potential for extension or conversion to perm)Reason for coverage: on-going vacancy in department Schedule: may consider part-timeShift: Monday Friday, 8a-4:30pCall: 1:4 weekends, rotating week night (NP triages call prior to getting to MDs)Patient volume: 12-15 patients per dayScope: Hematology 30%, Oncology 60% EMR: CernerHospital: 93 bedsGroup/support: infusion center on-site, NP supportRequirements (boards, license): Board certified with Maryland or compact license at time of application Travel, Accommodations, and Malpractice
- PAID for locum opportunities Assistance with credentialing provide -expedited 45-60 days credentialing with clean NPDB Call or Email for further details If you (or someone you know) are interested, please let me know your availability, and contact information.

Followed with an updated CV.

All information is held strictly confidential.Looking forward to hearing from you.

Thank you, Shawn Faucette

WE ARE PDHGROUP

We are a values-driven company that strives to provide the best quality service and products for the construction industry. As a provider and installer of Division 8, Division 10, Division 27, and Division 28 products, our business is built on honesty, integrity, and the ability to get the job completed on-time and with complete customer satisfaction. Our team brings over 425 years of combined experience and includes some of the most knowledgeable people in the industry.

JOB SUMMARY:

As a Project Manager, you will be accountable for the overall direction, coordination, implementation, execution, control and completion of any given project. Additionally, the Project Manager ensures budget and deadlines are met and consistent with project standards.

DUTIES AND ESSENTIAL JOB FUNCTIONS:

• Create a Schedule of Values for our pay applications and submit to the General Contractor.
• Analyze the construction schedule and create a schedule for submittals, material ordering and estimated field labor durations & project completion.
• Create submittals for doors, frames and hardware from architectural plans and specification.
• Manage and respond to electronic contractual changes (RFI’s, PC’s, Etc.). Quote changes that affect our material and/or labor cost. Distribute Change Order Due letters to the contractor.
• Order materials (Purchase orders) from approved submittals for timely delivery according to the construction schedule or as agreed upon with the contractor for billed and stored material.
• Support the Performance Door project field supervisor for the timely delivery of materials according to the construction schedule. Send field use drawings periodically reflecting updated schedules incorporating project revisions.
• Provide monthly pay application to the accounting department including back up documentation for stored or FSC materials.
• Actively pursue contractual “Change Orders” from “price and proceed” CO Due letters. Take an active role in collecting money.
• Approve weekly vendor invoices for payment. Check vendor costs against our purchase order.
• Other job duties and responsibilities as needed.

About QXO

QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in North America. The company plans to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. Visit for more information.

Job Summary

The role of Digital Merchandising associate is to support the online catalog of building material products for QXO’s eCommerce platform. In this critical role, the manager will assist the digital team in PIM management and governance.Additionally, the manager will assist the merchandising team in building the online assortment including, but not limited to, validating product descriptions and documentation to drive a positive customer experience. And in partnership with colleagues in eCommerce and IT, the manager will have exposure to growth opportunities including analysis of site performance, support critical site/app development and testing, and help develop roadmaps that create seamless eCommerce experiences for our customers. Digital experience and previous work with complex sku relationships is desired.

Job responsibilities:

• Identify unique opportunities to improve merchandising for specific lines of business and product types
• Support the management of our PIM and Product Syndication platform
• Ensure products are launched accurately, thoroughly, and timely
• Provide matching images, copy, tech specs, and other resources to help enhance product description and appearance
• Create, drive and oversee quality checks for online products to ensure accurate and optimal experience
• Work closely with eCommerce partners on website and app development, including refinement of PDP, PLP and Search
• Assort the digital product catalog and maintain the Merchandising backlog
• Continually evaluate search facets and ensure optimal product search and relevant results
• Collaborate with customer service to answer product questions and understand opportunities to improve online catalogue
• Collaborate with product managers to drive improvements in digital features and functionality
• Leverage discontinued style notification and replacement processes
• Be knowledgeable and well versed with our suite of eCommerce offerings
• Work with Web Analyst to track customer behavior and revenue performance to inform prioritization
• Identify and implement merchandising process improvements as-needed

Qualifications include:

• Bachelor’s degree required
• 4+ years of experience in online merchandising
• Experience with Agile and Scrum methodology
• Ability to write, track and manage work in Jira and Confluence
• Strong critical thinking, problem solving, and logical application
• Exceptional research skills and ability to learn building material products and terminology
• Ability to prioritize and multitask
• Excellent attention to detail and ability to adapt to a fast-changing environment
• Proficient in MS Office and ability to master Excel
• A high energy, positive attitude with the drive and motivation for continual improvement
• Highly developed interpersonal, organizational, and communication skills
• Ability to work both independently and in a team setting

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We're looking for bold, entrepreneurial talent ready to help build something extraordinary and reshape the future of building products distribution.

QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.

We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.

What You'll Do:

1. Safely unload building products and multiple bundles of shingles from conveyor boom from first or second story rooftop
2. In certain instances where rooftop delivery is not feasible, the roof loader will provide support to the driver by assisting with ground drop operations at the designated job site
3. Verify order contents prior to loading them onto the delivery truck
4. Assist with delivery operations
5. Demonstrate a daily commitment to safety and adhere diligently to all safety protocols, while always wearing appropriate PPE

What You'll Bring:

• Access to a reliable mode of transportation to commute to branch location
• Spanish bilingual proficiency a plus
• Attention to detail
• Strong commitment to learn and follow all safety procedures
• Passion for thriving in a physically demanding, outdoor work setting

What You'll Earn:

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Annual safety shoe allowance
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

Senior Instructional Designer

Location: Hybrid - 2 to 3 days in office - Role can be based in Dallas, TX; Atlanta, GA; Seattle, WA; or Herndon, VA.

Reports to: Manager of Learning and Development

Job Type: Full-Time

QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.

We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.

This role is an exciting opportunity for an experienced instructional design professional who possesses a collaborative nature, strong communication skills, a growth-mindset, is detail-oriented, and has a passion for working in a team, seeking continuous growth, and wants to help others expand their knowledge and skills. In this role, you will be responsible for the design and development of interactive, engaging training solutions, including eLearning, videos, in-person and virtual instructor-led.

What you'll do:

• Consult with subject matter experts to develop engaging training content including in person and virtual instructor-led, eLearning courses, training activities, multimedia, and video learning.
• Use creative mindset to find new and different ways to design and develop training content. Review, update, and maintain training content to support the needs of the business.
• Organize materials and provide support to the facilitators before, during, and after training events.
• Manage assigned projects using project management concepts to meet milestones and project timelines.
• Lead project meetings with business partners to ensure all steps of assigned projects are completed within parameters.
• Proactive research on evolving trends in the field of learning and recommend innovative training tools and techniques to deliver cutting-edge design solutions.
• Other duties, as assigned.

Physical requirements:

• Continuous work on a computer using a keyboard and mouse with extended screen time.
• Prolonged periods of sitting.
• Frequent verbal and auditory communication via phone, video calls, chat, and email required.
• Ability to occasionally lift and carry up to 25 pounds.
• Hybrid – 2 Days in office - Role can be based in Dallas, TX; Atlanta, GA; Seattle, WA; or Herndon, VA.
• Up to 15% travel.
• Occasional on-site field visits
• Work samples required

What you'll bring:

• Bachelor’s degree in instructional design, learning technologies, or other related field and 6+ years of professional instructional design experience in a corporate learning environment or combined work experience and education.
• 6+ years of experience designing, developing, and implementing interactive instructor-led and eLearning modules.
• 5+ years of experience developing content using Articulate Storyline, Articulate Rise, Vyond (or similar), and Camtasia.
• 5+ years of experience leading projects.
• Proficiency using AI-driven platforms for content development and/or learning and talent development.
• Technical proficiency in Microsoft Office and with video conferencing technology, specifically Outlook, PowerPoint, Word, Excel, and Microsoft Teams.
• Highly organized with the ability to prioritize and complete multiple tasks without sacrificing quality and accuracy.
• Proven proactive approach to problem-solving with strong decision-making skills.
• Excellent written and verbal communication skills.
• Ability and experience to work independently and develop training solutions from start (analysis) to end (evaluate).

Preferred:

• 3+ years of experience leading projects with 3 or more people.
• 3+ years of experience in facilitation in a corporate setting.
• 3+ years of experience in leadership development or coaching, sales, or safety.
• Certification in DiSC, CliftonStrengths, MBTI, SDI (Core Strengths), or other team or behavioral assessments.
• Experience developing interactive content using virtual reality or augmented reality.
• Experience working as an administrator in an LMS, such as Cornerstone.
• Professional trainer certification (Certified Professional in Learning and Performance – CPLP, Certified Technical Trainer - CTT+, or similar).
• Brain-centric Instructional Designer (BcID) certification.

What you'll earn

• Base pay range: 89,000-110,000K / year
• Annual performance bonus
• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid Time Off/Paid Sick Leave: Applicants can expect to accrue 15 days of paid time off during their first year (4.62 hours for every 80 hours worked) and increased accruals after five years of service.
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Please contact if you have any questions related to this job posting.

Job Summary

The HR Operations Specialist is the first point of contact for employee and manager HR requests through QXO’s HR Service Center. This role delivers Tier 1 case based support across the employee lifecycle by resolving standard inquiries, completing defined HR transactions, and guiding leaders and employees to the right processes, tools, and policies. The Specialist documents work in the case management platform, meets service level and quality standards, and escalates sensitive, complex, or high risk issues to Tier 2, COEs, HRBPs, Employee Relations, Payroll, or Legal based on defined decision trees.

This role is critical to reducing back channel HR requests, improving consistency, and enabling self service by contributing to knowledge articles, templates, and digital workflows.

Key Responsibilities

Tier 1 Intake, Case Management, and Customer Support

• Serve as the primary Tier 1 contact for HR support through the HR case management system and approved channels (portal, phone, email, and messaging as applicable)
• Resolve standard requests related to HR policies, benefits navigation, leave intake and routing, pay, timekeeping, and employee data
• Apply approved scripts, workflows, and decision trees to ensure consistent guidance and case outcomes
• Document cases with complete notes, disposition codes, and audit ready attachments, ensuring accurate categorization for reporting and trend analysis
• Escalate cases that are sensitive, complex, or high risk using defined criteria and warm handoffs to the correct partner group (HRBP, Employee Relations, Payroll, Leave, Total Rewards, Legal)

HR Transactions and Data Quality

• Execute defined employee lifecycle transactions using standard operating procedures, including job changes, transfers, promotions, data changes, leaves, and separations, including coordinating required approvals and documentation
• Enter, validate, and audit employee data in the HRIS to ensure accuracy, completeness, and compliance
• Support employment verifications and personnel record requests in accordance with company policy and applicable requirements
• Maintain transaction quality through checklists and controls, escalating recurring errors or upstream process gaps

Time, Pay, and Leave Support

• Provide Tier 1 support for timekeeping questions and exceptions, including educating employees and managers on correct punches, transfers, and schedules, and partnering with Payroll and Time teams to resolve issues
• Support leave intake and routing for FMLA, ADA, and disability related processes, directing employees to the appropriate leave administrator or internal owner while maintaining privacy and documentation standards
• Explain benefit plan navigation, enrollment steps, and life event changes, directing employees to approved resources and vendor partners as needed
• Identify patterns in pay, time, or leave issues, and escalate systemic defects to functional owners with clear examples and impact

Policy, Risk, and Compliance Triage

• Communicate and reinforce HR policies consistently using approved language, and escalate when interpretation or exceptions are required
• Recognize potential compliance or employee relations risks and escalate promptly following defined thresholds
• Maintain confidentiality and handle employee data consistent with company standards and regulatory expectations

Knowledge, Digital Support, and Continuous Improvement

• Contribute to and maintain knowledge articles, templates, and standard responses to reduce repeat contacts and improve self service
• Tag cases accurately and surface trends, contact drivers, and opportunities for automation, workflow improvements, and policy clarification
• Participate in quality reviews and coaching to improve first contact resolution, cycle time, and customer experience
• Support the evolution of digital Tier 0, including testing knowledge content, validating intent categories, and identifying candidates for automation

Success Measures

• Service level attainment (response time, resolution time) and backlog management
• First contact resolution rate and appropriate escalation quality
• Case documentation quality and audit readiness
• Data accuracy and transaction quality
• Knowledge contribution volume and effectiveness, reduction in repeat contact drivers
• Customer experience results and professionalism

Qualifications

• 2+ years in HR operations, shared services, HR administration, payroll, timekeeping, or benefits support in a high volume environment
• Experience working in a case management platform and HRIS, strong documentation discipline
• Working knowledge of HR policies and common employee lifecycle processes
• Comfort operating with decision trees, scripts, service catalogs, and escalation criteria
• Strong customer service, judgment, and confidentiality
• Bilingual English and Spanish or French Canadian is a plus

Nice to Have

• UKG experience, especially timekeeping or scheduling
• Experience supporting a frontline, multi state workforce and managing high volume seasonal demand
• Experience contributing to knowledge bases or self service portals

QXO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.