Quickmd Support Phone Number Jobs in Usa

About the Company

The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion.

About the Role

Core Responsibilities

• Provide Level II operational support for enterprise telecommunications platforms
• Administer and support Zoom Phone
• Administer and support NICE CXone Contact Center
• Manage and support eFax services
• Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers
• Coordinate number porting, provisioning, and decommissioning
• Track and maintain documentation for telecom circuits and services
• Review and reconcile telecom vendor invoices and billing
• Troubleshoot telecom issues related to call routing, IVRs, queues, and phone services
• Work with telecom vendors for support tickets and service requests
• Maintain accurate documentation and telecom inventory records
• Assist with telecom-related projects and deployments

Required Skills

• 3–5 years of experience in telecommunications or unified communications support
• Experience supporting Zoom Phone or similar VoIP platforms
• Familiarity with contact center platforms (NICE CXone preferred)
• Experience with number management, DID inventory, and porting
• Understanding of VoIP, SIP, call routing, and telecom infrastructure
• Experience managing telecom vendor relationships and billing
• Strong troubleshooting and documentation skills

Preferred Skills

• Experience with eFax or enterprise fax solutions
• Experience maintaining telecom inventory systems
• Experience supporting telecom services in a healthcare or enterprise environment

This is a Level Associate / Level II Support / operations role, not a manager or senior telecom engineer.

If you enjoy troubleshooting collaboration technologies and helping teams stay connected through reliable communication tools, we'd love to hear from you. Apply today with your resume and contact information to learn more about this opportunity with The Intersect Group.

Equal Opportunity Statement

The Intersect Group is committed to diversity and inclusivity in the workplace.

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant (MSA).

DESCRIPTION OF SERVICES:

The Medical Support Assistant is the responsible for the performance and coordination of appointment scheduling.

Responsibilities:

Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.

Answers the phone within 5 rings and follows appropriate telephone etiquette. Listens attentively to questions and confirms understanding by restating to the caller. Will collect adequate information before transferring a call to nurse, provider, social work, etc.

MSA has general knowledge of use and check in of all patients via Patient Check-in (PCI).

Serves Patient Relations Representative and actively listens to feedback, patient concerns and can self-resolve patient complaints / co-worker concerns in a tactful, professional manner.

Understands the roles and responsibilities of others in the team, participates in team huddles. All employees are expected to be courteous and cooperative and to work to achieve the goals of the clinic. This includes professional, constructive, and open communication with supervisor and other employees. Performance must demonstrate the ability to adjust to change or work under pressure in a professional pleasant manner.

MSA manages and completes assigned work, provides input on work progress and/or impediments, works collaboratively and maintains efficient workflow.

Receives reviews, prepares, and ensures correct punctuation, spelling, grammar, format, styles and oversees the incoming and outgoing correspondence.

MSA will continuously update patient demographics, to include phone number, address, next of kin, emergency contact and insurance capture.

Proficiency and daily use of personal computers, Outlook, Teams, ISS, VISTA, CPRS, PCI, HSRM, PPMS and Consult Tracking Management (CTM).

Proficiency in updating no-shows within 24 hours of appointment. Monitoring incoming and outgoing faxes and mail, in accordance with HIPPA standards.

MSA provides support to patient aligned care team.

Knowledge in use of VA software such as CPRS, ISS, VISTA, CTM, PCI, HSRM, PPMS, and

Advanced MSA is responsible for workflow, completion, and hand-offs for assigned work, for example, the monitoring of two calls and a letter for recall reminders, which may apply to the following reports/metrics NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and any other access related reports.

MSA routinely reviews and uses data from reports used to collaborate with team members for patient appointments and communicates scheduling issues to their supervisor.

Responsible for following scheduling practices, ensuring Veterans are scheduled within the VA guidelines.

Responsible for meeting all Compliance and Business Integrity standards regarding ICB and scheduling accuracy.

Ensure compliance with VA Community Care scheduling processes.

Responsible for meeting all workload requirements and timeliness.

Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensure that requirements are in place and are compliant as evidenced by both internal and external reviews.

Demonstrate participation and knowledge in the facility’s Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards.

Ensure all patients are identified with two appropriate patient identifiers, per policy.

Always maintains computer and IT security. Accepts full responsibility for all transactions under his / her badge, access and verify codes, and protection or equipment, hardware, or software. Uses access security codes only in the performance of official duties.

Accepts full responsibility for protecting electronic and printed files containing sensitive information.

Protects information from unauthorized release, loss, alteration, or deletion, following applicable regulations and instructions in the computer access agreement.

Contractor MSA staff shall complete all mandatory required training per VAMC policy.

Contractor MSA staff shall be aware of all laws, regulations, policies, and procedures relating to Privacy, Confidentiality and HIPPA and comply with all standards.

Contractor shall maintain zero (0) breaches of privacy or confidentiality.

MSA staff shall complete all performance standards within VA guidelines.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

U.S citizen

Have a High School education or GED equivalent.

Oral and written proficiency with English

Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.

Type at least 50 WPM

Have no health or physical disability restrictions that interfere with the performance of assigned duties.

Knowledge of medical terminology

Minimum 12 months of experience as Medical Support Assistant

Location: Remote – Applicant must reside within 50 miles of Salt Lake City UT, 84148

Schedule: Monday – Friday 8:00am – 4:30pm, MT, excluding federal holidays; contractor personnel will work an 8-hour shift.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Health and Infection Control Requirements

This position is assigned to a Department of Veterans Affairs (VA) facility and requires compliance with all applicable OSHA healthcare safety standards and VA infection control policies.

Selected personnel must provide documentation of required health screenings, immunizations, and training prior to the start of work. These requirements may include, but are not limited to:

• Tuberculosis (TB) screening / Tdap vaccination / Annual Influenza vaccination (unless medically contraindicated)
• Proof of immunity for Measles, Mumps, Rubella (MMR) and Varicella
• Documentation that the Hepatitis B vaccine has been offered
• Bloodborne pathogen training in accordance with OSHA standards

Documentation must be current and submitted prior to the first duty shift as required by the VA Contracting Officer (CO) or Contracting Officer’s Representative (COR).

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at:

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service

Duties and Responsibilities:

• 
  
• Using excel daily, data entry and data analysis
  
• Pulling and reading Customer Service Records (CSRs)
  
• Extracting phone numbers from carrier invoices, as well as inventories from CSRs
  
• Opening orders for various products, as well as tickets, including disconnects, feature change,
  
• DL listing, etc.
  
• Assisting with updating customer accounts within various systems as needed
  
• Communicating directly with supervisor, teammates, account managers, and other depts. (as
  
• applicable) concerning project matters
  
• Various call-based projects, including surveying customers/contacts
  
• Communicating directly with carriers, account managers and collaborating teams concerning
  
• maintenance of services
  
• Participating in calls/meetings with internal teammates and carriers
  
• Using various internals systems to update project spreadsheets
  

Required Qualifications:

• 
  
• Bachelor's Degree
  

Preferred Qualifications:

• 
  
• Excellent customer service skills
  
• Ability to work under pressure
  
• Ability to meet deadlines
  
• Excellent problem solving skills
  
• Ability to work independently as well as in a group
  
• Strong multi-tasking and organizational skills
  
• Excellent interpersonal and communication skills
  

Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.

All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.

The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.

The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
  
• Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
  
• Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
  
• Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
  
• Team meetings and other duties as assigned which may become a permanent duty of the position.
  

Qualifications:

• 
  
• Bachelor's degree in related area and/or equivalent technical experience preferred.
  
• Minimum of 2 years combined experience in on or more of the following:
  
  • 
    
  • Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
    
  • Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
    
  • Supporting mobile devices including Apple, iOS, Android, and Microsoft
    
  • Understanding of basic TCP/IP network topologies and related technology.
    
  
  

Knowledge, Skills, and Abilities:

• 
  
• Mobile Device Support - End User
  
• Service Desk Support - End User
  
• Hardware Support - End User
  
• Microsoft Office Suite Support including O365
  
• Windows OS / Apple OSx / iOS / Android - Familiarity
  
• Application Support - End User
  
• Peripheral Support - End User
  
• Video Conferencing - Video/Voice - End User
  
• Remote conferencing familiarity including Zoom and MS Teams
  
• Projection and display system support
  
• A/V presentation & capture systems
  
• TCP/IP network concepts
  
• Professional phone etiquette
  
• Customer service focus
  
• Accountable
  
• Adaptable
  
• Collaborative and teamwork-oriented
  
• Customer relationship manager
  
• Innovative and creative thinker
  
• Mission and service-oriented
  
• Openness (zest) for learning
  
• Results-oriented
  
• Excellent communication skills
  
• Professional phone etiquette
  
• Self-starter
  
• Detail-oriented
  
• Dependable
  

Licenses/Certifications:

• 
  
• ITIL Foundations Certification or pass within first 6 months of accepting this position
  
• ITF Certification within first 6 months of accepting this position
  
• Windows and Apple certifications preferred
  

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs.

After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded.

Operators also assist cast members and non guests with any questions or request.

Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.

Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent
- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY Full Time
- Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window.

Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.

The pay rate for this role in Hawaii is $35.84 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

To learn more about our benefits visit:

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

The Phone Survey Representative will conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. This individual will also assist with other data entry projects as needed.

Duties & Responsibilities:

Conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments.

Qualifications:

• Personable, with a good phone presence.
• Strong attention to detail and accuracy are a must for these positions.
• Able to speak and read Spanish - Bilingual positions only

Education:

High School Diploma or equivalent GED.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected hourly rate for a Non-Bilingual role is $17.20 p/h and $18.20 p/h for a Bilingual role.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Position Summary:

The HOA Phone Representative is responsible for managing incoming and returned phone calls to support the legal assistant team. This role serves as a primary point of contact for clients and other callers, ensuring messages are handled promptly, accurately, and professionally. The position helps maintain efficient communication flow within the firm by returning calls, gathering relevant information, and routing messages to the appropriate legal staff.

Key Responsibilities:

• Return phone calls on behalf of legal assistants in a timely and professional manner.
• Answer incoming calls and take detailed, accurate messages for attorneys and legal assistants.
• Gather necessary information from callers, including case details, contact information, and the purpose of the call.
• Document call notes and messages clearly within the firm's case management or communication system.
• Route urgent calls to the appropriate team member when necessary.
• Follow established scripts or guidelines when communicating with clients.
• Maintain professionalism, confidentiality, and discretion when handling sensitive client information.
• Assist with managing call logs and tracking follow-ups to ensure calls are addressed.
• Communicate effectively with legal assistants regarding client updates or urgent matters.
• Provide general administrative support related to client communications as needed.

Qualifications:

• Previous experience in a receptionist, call center, customer service, or administrative role preferred.
• Strong verbal communication and active listening skills.
• Excellent attention to detail when documenting messages and call notes.
• Ability to remain calm, professional, and courteous when speaking with clients.
• Strong organizational and time management skills.
• Basic computer proficiency and ability to work within case management or CRM systems.
• Ability to maintain strict confidentiality.

Preferred Qualifications:

• Experience working in a legal office or professional services environment.
• Familiarity with legal terminology and law firm workflows.

Key Skills:

• Professional phone etiquette
• Client service mindset
• Clear documentation and note-taking
• Multitasking and prioritization
• Team collaboration

Job Purpose

The Hotline Support Technician/ Engineer role is to delight customer through assisting with online support and telecommunication. This is a highly impactful role, requiring a generalist’s mindset and an eagerness to learn and develop a broad expertise of CPS’s products, across the electrical, and software domains. As technical support personnel, you would be responsible for assisting customer with CPS inverters issues at site through phone and remote monitoring portal.

Duties and Responsibilities

• Support installers and field technicians across phone and email channels by answering common questions, troubleshooting technical issues, and resolving technical requests.

• Provide feedback for the enhancement and development of existing products based on customer and installer input.

• Monitor Solar sites for customer and provide regular update on the inverter error.

• Provide response to all online open tickets on the monitoring portal.

• Perform diagnostic activites on portal and clear the faults/ errors remotely for inverter at customer sites and assist service team.

• Organize fleet or batch actions and coordinate service projects for customers (manage communications, organize action plans, coordinate within CPS, communicate proactively and in steady, structured way for customer resolutions – secure customer delight during such efforts)

• Be professional in all aspects of work quality, communications, company and individual presentation

• Provide remote technical assistance to our field techs and Engineer while they are on site. Qualifications:

• At least High School diploma is required or 4 year degree bachelors in similar domain.

• Proficiency with Microsoft Office, Adobe PDF, Document Management. experience is preferred

• Vocational, technology training coursework including hands-on training

• 1 year of experience with solar and/or energy industry services, commissioning, and applications preferred, but on-the-job training is available in some cases

• Knowledge of solar PV inverter and technology (residential, commercial, utility, power conversion)

• Good verbal and written communication skills. Diplomatic and artful communicator when challenged by field or service issues

• Good skills using email, text, phone, Excel, Word

• Multiplexer, agile, speed and problem solving oriented, systematic, organized. Working Environment

• Regularly spend long hours sitting and using office equipment and computers.

• Regularly spend long hours answering phone calls and emails.

• Regularly move from sitting to standing positions effortlessly.

• Regularly spend long hours in intense concentration reviewing and entering information into a computer.

• Regularly use hands and fingers to handle, control or feel objects.

• Regularly see details of objects that are less than a few feet away.

• Regularly speak clearly so listeners can understand.

• Regularly understand the speech of another person.

• Frequently work in on projects that require deadlines.

• Frequently bend to file and maintain files. • Occasionally lift 5-10 pounds.

• Require coverage off shift hours upon request/ as needed.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

WHAT WE OFFER

• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

ESSENTIAL JOB FUNCTIONS

• Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
• Verify and update member information accurately in CHM’s systems.
• Log and track all interactions in the member management system (Gift Manager or CRM).
• Follow standard operating procedures (SOPs) when handling common inquiries.
• Provide accurate information about CHM guidelines, membership, billing, and processes.
• Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
• Review and assess member concerns, escalating to management when necessary.
• Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
• Meet established performance standards (e.g., call volume, response time, member satisfaction).
• Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
• Protect member confidentiality and comply with HIPAA and organizational privacy standards.
• Thrive in a collaborative team environment and contribute positively to overall team goals.
• Uphold the mission, vision, values, and service standards of CHM in every interaction.
• Maintain a professional demeanor at all times.
• Perform other job duties as assigned by management.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

• Required: High School Diploma or equivalent.
• Preferred: Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software).
• Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
• Strong verbal and written communication skills, with active listening ability.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage workload, multi-task, and adapt to changing priorities.
• Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

CORE COMPETENCIES

• Interpersonal Communication
• Servant Leadership Mindset
• Teamwork & Collaboration
• Conflict Resolution
• Detail Orientation & Accuracy
• Adaptability & Flexibility

PERFORMANCE EXPECTATIONS

• Maintain accuracy and efficiency in all member records updates.
• Meet or exceed department standards for call and email response times.
• Consistently achieve high member satisfaction scores.
• Demonstrate reliability, accountability, and professionalism in all duties.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Standard schedule: Monday–Friday, 9:00 AM–5:00 PM (with flexibility for ministry needs).
• Office-based environment with regular phone and computer use.
• Ability to sit at a desk and use a computer/phone for extended periods.
• Manual dexterity for typing and handling office equipment.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.