Qualified Professional Technical Jobs in Usa

Technical & Quality Manager

Cleveland, OH | Chemicals / Manufacturing

We’re seeking a Technical & Quality Manager to lead quality systems, regulatory compliance, and technical oversight for our chemical products. This role partners closely with Operations, Legal, Marketing, and Sales to ensure products are compliant, high‑quality, and market‑ready—while driving continuous improvement and innovation.

What You’ll Do

• Own and continuously improve the Quality Management System (QMS)
• Lead quality control processes, testing protocols, audits, and CAPA activities
• Serve as the primary point of contact for regulatory compliance (OSHA HazCom, EPA, TSCA, VOC, state regulations)
• Monitor regulatory changes and assess impact to products, formulations, and labeling
• Author and maintain Safety Data Sheets (SDS), Technical Data Sheets (TDS), and compliance documentation
• Ensure accurate product labeling and hazard communication
• Support new product development, formulation improvements, and scale‑up from lab to production
• Provide technical support to internal teams and customers
• Interface with regulatory agencies, auditors, consultants, and customers as needed

What You Bring

• Bachelor’s degree in Chemistry, Chemical Engineering, or related field (advanced degree a plus)
• 5+ years of experience in quality, regulatory, or technical roles within chemical manufacturing
• Strong working knowledge of manufacturing processes, quality systems, and chemical interactions
• Experience with SDS authoring, regulatory documentation, and audit support
• Hands‑on familiarity with lab instrumentation (e.g., pH meters, viscometers, scales)
• Excellent analytical, organizational, and problem‑solving skills
• Ability to communicate clearly with both technical and non‑technical audiences

Preferred Experience

• Industrial wipes, cleaners, sealants, adhesives, or similar chemical products
• ISO‑based quality systems
• VOC and state‑level regulatory compliance (e.g., CARB)
• UL, CSA, or NSF exposure

Why This Role

This is a high‑impact role for someone who enjoys balancing regulatory rigor, quality excellence, and technical problem‑solving—while working cross‑functionally to support both operations and growth.

Benefits Include

• 401(k) match
• Medical, dental, and vision insurance
• Short and long-term disability coverage
• Life and accidental insurance
• 10 paid holidays starting immediately
• Generous PTO plan based on years of service
• Tuition reimbursement and a variety of learning, coaching, and training opportunities to foster individual growth

Organization: YBI

Location: Youngstown, Ohio 

Employment Type: Full-time

Reports To: Chief Manufacturing Officer

Position Overview

YBI is seeking a highly motivated Technical Fellow of Research and Business Development to support YBI’s advanced manufacturing and additive manufacturing initiatives, with a primary focus on supporting the activities of the Youngstown Innovation Hub for Defense and Aerospace.

This position will report directly to YBI while playing a key role in advancing the Innovation Hub’s mission to accelerate additive and advanced manufacturing technologies for defense, aerospace, and industrial applications. The role bridges applied research, federal program development, regional supply-chain engagement, and the development of shared-use, fee-for-service technical services that support manufacturers across Northeast Ohio and the broader Midwest.

Key Responsibilities

Business Development, Commercialization & Innovation Hub Support

• Identify, pursue, and develop business development opportunities aligned with YBI’s advanced manufacturing strategy and the Youngstown Innovation Hub’s defense and aerospace focus.

• Support commercialization and technology transition efforts that move innovations from TRL/MRL development into pilot and production environments.

• Engage OEMs, tier suppliers, foundries, tooling and mold shops, and additive manufacturing service providers throughout Northeast Ohio and the Midwest.

• Represent YBI in engagements with industry partners, government agencies, academic institutions, and regional economic development organizations.

Shared-Use & Fee-for-Service Program Development

• Lead the design, launch, and expansion of YBI’s internal fee-for-service and shared-use technical services, in coordination with Innovation Hub activities.

• Develop service offerings, engagement models, and pricing strategies for reverse engineering, 3D scanning and metrology, rapid prototyping, additive manufacturing, and mold/tooling design.

• Align service capabilities with regional manufacturing needs, workforce development priorities, and defense supply-chain requirements.

• Support utilization of YBI and Innovation Hub equipment and facilities by industry partners, small businesses, and startups.

Grant Writing & Federal Program Development

• Lead and support competitive proposals for SBIR/STTR, Department of Defense, and manufacturing-focused federal funding programs.

• Integrate YBI capabilities, Innovation Hub assets, and sustainable revenue models into grant proposals and long-term program strategies.

• Coordinate proposal development across YBI staff, technical teams, academic partners, and administrative stakeholders.

Research, Technical & Market Analysis

• Conduct applied research and market analysis related to additive manufacturing, advanced materials, and hybrid manufacturing processes.

• Support applied R&D, demonstration projects, and pilot programs in metal and ceramic additive manufacturing.

• Evaluate manufacturability, scalability, cost, and quality considerations for transitioning technologies into production.

• Prepare technical reports, white papers, and sponsor-facing deliverables.

Required Qualifications

• PhD preferred (Master’s degree with significant relevant experience will be considered).

• Demonstrated experience in federal grant writing, particularly SBIR/STTR programs.

• Strong applied research and technical analysis capabilities.

• Working knowledge of additive manufacturing and 3D printing technologies.

• Excellent written and verbal communication skills.

Preferred / Bonus Qualifications

• Experience working with or supporting programs for the U.S. Department of War

• Experience building or managing shared-use, fee-for-service, or applied research service models.

• Familiarity with Northeast Ohio and Midwest manufacturing supply chains, including metal additive manufacturing, 3D-printed ceramics, castings, foundry operations, mold design, tooling, and hybrid manufacturing.

• Experience supporting technology transition, scale-up, or manufacturing readiness initiatives.

Why Join YBI

• Opportunity to work directly for YBI, a national leader in advanced manufacturing innovation.

• Direct role in supporting the Youngstown Innovation Hub for Defense and Aerospace.

• Access to state-of-the-art additive manufacturing, scanning, and prototyping capabilities.

• Collaborative environment connecting startups, manufacturers, academia, government, and workforce partners.

• Meaningful impact on defense, aerospace, and industrial supply chains in Northeast Ohio and the Midwest.

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Job Title: Senior Technical Account Manager

Location: San Francisco Bay Area, California

Duration: Direct Hire

Salary: $170K Base Plus 40% Bonus Plus Excellent Benefits

Job Summary

We are seeking a seasoned Senior Account Manager with a strong track record in technical sales to join our dynamic team in Silicon Valley. The ideal candidate has strong industry knowledge, a consultative sales approach, and the ability to manage complex customer relationships in a fast-paced, innovation-driven environment.

This position will have a strong focus on emerging markets including AI infrastructure, Data Centers, power electronics, semiconductors, advanced electrical materials, and EV. The Senior Account Manager responsibilities include pipeline development, business planning, product marketing strategy, portfolio management, and production forecasting.

Knowledge, Skills & Abilities (KSAs)

• Ability to understand and use product management tools (ROI calculations, lifecycle management, forecasting)
• Ability to communicate effectively, orally and in writing; strong cross-cultural communication skills
• Strong people skills and the ability to influence cross-functional teams
• Knowledge of business and product development principles, including engineering, operations, QA, sales, and CS
• Technical familiarity with electrical materials, magnetic materials, power electronics, thermal technologies, semiconductor-adjacent components, and/or Data Center systems supporting AI hardware
• Ability to understand customer technical requirements and translate them into product specifications and business strategies

Essential Job Functions

• Develop and execute strategic account plans to drive revenue growth across key enterprise and mid-market clients
• Manage the entire sales cycle from qualification through contract negotiation and closing
• Build trusted relationships with clients, acting as a technical and business advisor
• Collaborate with cross-functional teams—including engineering, marketing, and product management—to deliver tailored solutions
• Analyze market trends, competitor activities, and customer needs to identify new opportunities
• Provide accurate forecasts and maintain CRM data integrity
• Represent the organization at industry events, trade shows, and client meetings
• Use personal judgment and initiative to develop solutions for sales, customer service, and marketing challenges
• Assist with customer issue escalation and resolution
• Coordinate with R&D and engineering on technical requirements related to thermal management, magnetic materials, electrical materials, semiconductors, and power electronics
• Serve as liaison between customer and vendors/suppliers/factories throughout product lifecycle for issues related to pricing, quality, design, costs, and delivery

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred)
• 5–10+ years of experience in technical or enterprise sales, preferably in hardware
• Proven success managing large, complex accounts and multimillion-dollar deals
• Strong communication, negotiation, and relationship management skills
• Technical aptitude with the ability to translate complex solutions into clear business value
• Ability to work well in a cross-cultural environment

Technical Integration Client Account Manager

Naperville, IL | Full-Time | MSP Environment

Are you an IT professional who enjoys working with clients as much as solving technical problems?

We’re looking for a Technical Integration Client Account Manager to help guide our clients’ technology strategy while working closely with our internal technical teams. This role is perfect for someone coming from an MSP, systems engineer, or technical account management background who enjoys being both technical and client-facing.

You’ll act as a trusted advisor, helping clients understand their IT environment, reviewing infrastructure, and ensuring best practices are implemented.

Technical Integration Client Account Manager - What You’ll Do

• Serve as the primary liaison between clients and technical teams
• Conduct IT environment reviews and infrastructure assessments
• Help identify improvements in networks, systems, and documentation
• Translate technical concepts into clear business recommendations
• Assist with client roadmaps and long-term technology planning
• Maintain accurate client documentation and system records
• Support client onboarding and ongoing account management
• Help coordinate small to mid-size infrastructure initiatives

Technical Integration Client Account Manager - What We’re Looking For

• 3+ years in IT support, systems administration, MSP engineering, or technical account management
• Strong understanding of IT infrastructure, networking, and systems
• Experience working directly with clients or stakeholders
• Ability to explain technical topics to non-technical audiences
• Strong communication and organizational skills

Nice to Have

• Experience working in a Managed Service Provider (MSP) environment
• Familiarity with IT Glue, MyITProcess, or similar documentation platforms
• Knowledge of IT best practices, compliance, or cybersecurity fundamentals
• Certifications such as CompTIA A+, Network+, or ITIL

Why This Role

This is a client-facing technical role where you’ll help businesses improve their IT environments while working alongside a strong engineering team. If you enjoy building relationships, reviewing systems, and helping organizations make smarter technology decisions, we’d love to connect.

$90-100Kbase

TEC Specialty is seeking a Technical Support Specialist to serve as a key technical resource for customers, distributors, and internal teams. This role provides front-line technical guidance on TEC flooring, adhesive, and installation system products while ensuring accurate product use, effective issue resolution, and proactive risk mitigation.

The ideal candidate balances strong customer service skills with technical expertise and sound judgment, serving as a trusted advisor while coordinating claims, escalating complex issues, and protecting the company’s quality, safety, and brand standards.

Key Responsibilities

Customer & Technical Support

• Serve as the first point of contact for customer technical inquiries related to flooring systems, adhesives, and associated products
• Answer questions regarding product performance, application methods, limitations, and best-use scenarios
• Guide customers in selecting the most appropriate product for specific job requirements and conditions
• Troubleshoot product and installation issues using structured diagnostic and problem-solving techniques
• Provide timely, accurate, and professional responses to customer inquiries

Claims & Risk Management

• Collect, document, and validate customer claims related to product performance or installation issues
• Coordinate claims intake, documentation, and resolution in accordance with company policies
• Execute approved corrective actions, including product replacement, credits, refunds, or no-charge materials
• Identify potential risk situations and escalate complex or high-impact issues to Area Technical Managers, Quality, R&D, or EHS teams
• Support quality events or recalls by executing established communication and corrective action procedures

Product Knowledge & Continuous Improvement

• Maintain strong technical knowledge of current and legacy TEC products, application requirements, warranties, and industry standards
• Develop working knowledge of competitive products and market positioning
• Provide feedback from the field to support product improvements, reformulations, and new product development
• Support the development and maintenance of product literature, technical data sheets, and installation instructions

Collaboration & Communication

• Work closely with Sales, Quality, Manufacturing, R&D, Supply Chain, and EHS teams to support customer satisfaction and issue resolution
• Represent TEC Specialty with professionalism, technical credibility, and a customer-focused mindset
• Ensure accurate documentation and compliance with internal policies, procedures, and EHS requirements

Qualifications

• Associate’s degree required; Bachelor’s degree preferred
• Minimum of five (5) years of experience in technical support, customer service, or sales within a manufacturing environment
• Experience in flooring, adhesives, coatings, construction materials, or related industries strongly preferred
• Strong problem-solving, communication, and documentation skills
• Ability to clearly explain technical concepts to installers, distributors, and non-technical audiences
• Proficiency in Microsoft Word, Excel, Outlook, and Windows-based applications
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Salesforce Experience, preferred

Insight Global is seeking Technical Evaluation Review Board/CCB Coordinator to join our team for an exciting opportunity to work on a unique government contract. The contract assists in acquisition and technical sustainment engineering and will augment government resources. The coordinator manages government technical review board submissions, ensuring all programs meet required deliverables and are fully prepared for review before board meetings. They control document accuracy, track changes, and maintain compliant review packages across all stakeholders. The role requires confidently driving engineers and IPTs to meet requirements and deadlines, including pushing back when inputs are incomplete. This is a highly organized, assertive position focused on accountability, readiness, and execution.

Must Haves:

• BS/MS in engineering/specialty area
• 7 yrs directly related experience (5 yrs with MS degree)
• Active secret level security clearance or higher
• Strong planning, coordination, and organizational skills with the ability to manage multiple priorities
• Demonstrated experience developing, maintaining, and assessing technical baselines within controlled programs
• Familiarity with engineering standards, manufacturing methods, and configuration management practices, including military and ASME-guided environments
• Working knowledge of technical drawing conventions and engineering documentation controls
• Proficiency with Microsoft Office tools to prepare data-driven reports, metrics, and formal documentation
• High attention to detail, strong writing and verbal communication skills, and the ability to manage time effectively
• Ability to sit on-site at Hill AFB in Clearfield, UT Monday-Wednesday

Plusses:

• Experience supporting configuration and data management activities within a defense or government program environment
• Working knowledge of Air Force or DoD engineering release processes, configuration control standards, and technical documentation lifecycle management
• Familiarity with Engineering Change Proposals (ECPs), Interface Control Documents (ICDs), and associated revision and audit activities
• Prior involvement with functional and physical configuration audits, including coordination with suppliers or government facilities
• Training or certification in configuration or data management disciplines (e.g., CMPIC or similar)
• Demonstrated ability to maintain and protect complex engineering baselines for hardware and software systems
• Strong judgment and decision-making skills aligned with regulatory, contractual, and policy requirements
• Commitment to continuous learning and maintaining up-to-date technical proficiency

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The Team:

This role is within the Engineering, Product, and Design (EPD) Compliance Technical Program Management team which delivers critical & strategic technical compliance outcomes by directing and scaling engineering effort across organizational and functional boundaries. The programs they lead have most or all of these characteristics:

• 
  
• Strategic importance to Pinterest
  
• Distributed ownership
  
• Complexity
  
• Critical technical area or platform
  

We are seeking a dedicated, centralized Senior Technical Program Manager to establish and own our AI Compliance program, with a primary focus on GenAI risk mitigation. This specialized, high-impact role will bridge technical innovation, business strategy, and global regulatory requirements, ensuring our GenAI initiatives are both cutting-edge and compliant.

What you'll do:

• 
  
• Strategy and Program Ownership: Establish, own, and continually iterate on the holistic AI Governance and Risk Management Framework for the company, integrating it across all relevant engineering and product teams.
  
• Regulatory Compliance Roadmapping: Partner closely with Legal to translate emerging global AI regulations into concrete engineering requirements, compliance plans, and a unified roadmap.
  
• Risk Mitigation Systems: Establish and improve risk management systems, including developing internal policies for responsible AI practices, defining AI safety principles, establishing metrics that ensure effective compliance, and improving Pinterest's ability to mitigate risks of AI development through internal platforms and infrastructure.
  
• Cross-Functional Partnership: Act as the central compliance TPM lead, facilitating and driving consensus across Legal, Security, Privacy, Data Engineering, and Product teams to mitigate distributed AI risks.
  
• Operational Excellence: Incorporate AI compliance program status into leadership risk management reporting and establish tracking and review processes for GenAI features and open-source (OSS) model usage.
  

What we're looking for:

• 
  
• Experience working with AI model and feature development.
  
• 8+ years of experience as a technical program manager supporting Compliance or Trust & Safety Programs, or related experience.
  
• Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up and thrive in ambiguity.
  
• Passion for execution and getting things done.
  
• Solid technical background and ability to quickly understand technical designs, challenges and risks. Experience breaking down complex problems and driving decision making.
  
• Strong analytical abilities, able to create & monitor metrics, proactively identify growth opportunities & incidents.
  
• Strong written, verbal communication skills and comfort in communicating nuanced, and often technical, concepts to internal stakeholders or external partners.
  
• Ability to influence teams & drive alignment among multiple stakeholders.
  
• Demonstrated experience in creating and driving efficient processes at scale.
  
• Bachelor's degree in a relevant field such as computer science, computer and information technology, or equivalent experience.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 1 time every 6-months and therefore can be situated anywhere in the country.
  

#LI-REMOTE

#LI-JD3

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

• Open to feedback and coaching, with a drive to continuously improve and excel.

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

• $17.31 per hour, with opportunities for performance-based incentives.

• Full health insurance package, including medical, dental, and vision coverage.

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.