Qualification Technical Professional Jobs in Usa

Job Title: Technical Project Lead

Location: Philadelphia, PA

Schedule: Hybrid (Onsite Tuesday–Thursday)

Overview

We are seeking an experienced Technical Lead to oversee the design, development, and delivery of integrated, technically sound solutions across complex programs and projects. This role will serve as the primary technical point of contact, ensuring successful execution of all ISD technical deliverables while partnering closely with Project and Program Managers.

Responsibilities

• Own end-to-end delivery of integrated technical solutions for assigned projects and programs.
• Serve as the primary technical liaison to Project/Program Managers and ISD leadership.
• Provide technical leadership for all ISD deliverables, ensuring alignment with project scope, timelines, and quality expectations.
• Maintain accurate project schedules and status reporting across time, cost, and scope.
• Manage and track technical resource plans, budgets, and burn rates; escalate risks as needed.
• Develop and validate technical work estimates throughout the project lifecycle.
• Identify technical resource requirements and ensure accurate time tracking within enterprise systems (e.g., Empire Time, Clarity).
• Participate in project meetings and take ownership of ISD technical components and deliverables.
• Troubleshoot, resolve, and act as the escalation point for complex technical issues.
• Ensure on-time, on-budget, high-quality delivery of all technical components.
• Promote strong team collaboration and ensure consistent, cohesive delivery across technical teams.
• Communicate effectively with project stakeholders regarding technical performance, risks, and issues.
• Provide consultative support on technical matters to other organizational teams (e.g., Informatics).
• Oversee quality across all technical project artifacts and ensure all required SDLC documentation is completed.
• Maintain accurate monthly Estimate-to-Complete (ETC) forecasts for assigned projects.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• 5+ years of experience designing, developing, and supporting APIs using MuleSoft Anypoint Platform or similar middleware technologies.
• 5+ years of experience as a developer and/or technical lead.
• Strong background with Agile and Waterfall methodologies.
• Experience with TFS and Azure DevOps for code management, testing, and review.
• Hands-on technical expertise with prior development experience and familiarity with SDLC processes.
• Healthcare EDI experience is beneficial but not required.
• Must have an Android or iOS device compatible with the Microsoft Authenticator app.

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

ServiceNow Technical Analyst

Hybrid – San Rafael, CA (Onsite Tuesdays & Thursdays)

10-Month W2 Assignment (potential to extend / convert)

Pay: 74-76 / HR

Our client, a global leader in biotechnology focused on developing therapies that deliver meaningful advances for patients living with serious and life-threatening rare genetic diseases, is seeking a ServiceNow Technical Analyst to support key strategic platform initiatives.

This role will partner closely with business stakeholders and the ServiceNow platform team to analyze business requirements and translate them into scalable technical solutions within the ServiceNow ecosystem. The ideal candidate brings a strong balance of technical ServiceNow expertise and business analysis capabilities, along with excellent communication skills to lead effective discussions around business needs and platform capabilities.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document functional requirements.
• Translate business needs into ServiceNow workflows, configurations, and platform enhancements.
• Support design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests.
• Develop and maintain documentation such as process flows, user stories, and technical specifications.
• Assist with testing, validation, and deployment of ServiceNow solutions.
• Provide ongoing support and troubleshooting for ServiceNow-related issues.
• Partner with the ServiceNow platform team and broader IT organization to ensure solutions align with business goals and technical standards.
• Facilitate conversations between technical teams and business stakeholders to ensure clear understanding of requirements and platform capabilities.

Required Qualifications

• 5+ years of experience as a ServiceNow Technical Analyst or ServiceNow Administrator.
• Strong technical and functional knowledge of the ServiceNow platform.
• Solid understanding of ServiceNow architecture, modules, and platform capabilities.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• ServiceNow certifications such as CSA or CIS-ITSM.
• Experience supporting enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.

Please submit your resume in Word or PDF format to be considered.

Role:

The Technical Product Manager, Functional AI, will lead the definition and delivery of AI solutions that transform our core business functions, including Finance, HR, Legal, Marketing, and others. This role bridges functional expertise and technical execution—partnering with business leaders to identify opportunities, shaping requirements into scalable AI solutions, and ensuring adoption that delivers measurable value. The Technical Product Manager will collaborate closely with engineers and data teams to design, pilot, and scale solutions, while maintaining clear visibility into ROI and impact for leadership. Success in this role requires strong product management discipline, applied AI expertise, and the ability to translate complex technical concepts into business outcomes.

Responsibilities:

Product Management & Business Partnership:

• Lead discovery and scoping sessions with business stakeholders across corporate functions (Finance, HR, Marketing, etc.) to identify high-value AI opportunities.
• Build strong relationships with functional leaders to understand workflows, pain points, and success measures.
• Translate business requirements into clear technical requirements that guide design, engineering, and vendor evaluation.
• Drive user experience design by ensuring solutions are intuitive, accessible, and aligned with employee needs.
• Prepare clear documentation of requirements, workflows, and decision rationale to support transparent delivery.
• Lead Agile sprint planning, backlog grooming, and retrospectives to ensure timely and high-quality delivery of product features in collaboration with cross-functional teams.

AI Solution Design & Delivery Support:

• Partner with engineers to shape solution approaches, balancing build/buy/partner considerations.
• Contribute to solution architecture discussions, ensuring designs are scalable, secure, and compliant with standards.
• Collaborate closely with delivery teams to validate functionality against requirements, proactively evaluate feature effectiveness and accuracy, and resolve scope or design ambiguities to ensure product quality and alignment with user needs.
• Support testing, pilot deployment, and adoption efforts, incorporating user feedback into iterative improvements.
• Document and communicate lessons learned, value metrics, and impact stories to demonstrate business outcomes.

Value & Impact Measurement:

• Define success metrics and measurable outcomes for each AI initiative in partnership with business stakeholders.
• Work closely with the Data Analytics team to design and maintain value tracking reports and dashboards.
• Monitor adoption, efficiency gains, and ROI, and proactively identify areas for improvement.
• Present value realization updates to leadership, ensuring clear visibility into the business impact of AI solutions.

Qualifications:

• At least 5 years of experience in technical product management with a minimum of 2 years in AI-related products.
• Bachelor’s and Master’s in Computer Science, Physics, Engineering, or associated quantitative fields.
• Have proven experience and knowledge of corporate functions (Finance, HR, Legal, Marketing, etc.)
• Exceptional facilitation and communication skills—comfortable running discovery sessions, white-boarding with PMs, and demoing prototypes to senior leaders.
• Demonstrated product-management mindset: roadmap ownership, KPI definition, and budget/risk trade-off communication.
• Hands-on experience leading change initiatives and measuring adoption by teams.
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to articulate technical concepts to non-technical stakeholders
• Deep understanding of AI applications, tools, and methodologies
• Proven ability to apply AI/ML techniques (e.g., NLP, document intelligence, predictive modeling, generative AI) to solve business problems in corporate functions.
• Hands-on experience with modern AI/ML tools and platforms (e.g., OpenAI, Azure AI, AWS SageMaker, AWS Bedrock or similar).
• Familiarity with the latest trends in AI (e.g., agentic AI, multimodal models, RAG) and ability to evaluate their relevance for client use cases.

Salesforce Technical Architect

Location: San Francisco (On-site) (Potential of Hybrid)

Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)

Type: Full-Time

About the Opportunity

We are partnering with a fast-growing SaaS company entering a major greenfield Salesforce implementation. This is a high-impact leadership role where you will architect and build the Salesforce ecosystem from the ground up, owning the technical vision, platform scalability, and long-term enterprise architecture strategy.

This is not a maintenance role. This is a foundational build.

The Role

We are seeking a Salesforce Technical Architect with:

• 10+ years of hands-on Salesforce development experience

• 4+ years in architectural leadership roles

• Proven experience leading large-scale enterprise implementations

• Deep expertise across the full lifecycle: Discovery → Design → Build → Integration → Deployment → Optimization → Ongoing Support

You will serve as the technical authority responsible for designing a scalable, secure, enterprise-grade Salesforce architecture aligned to long-term business growth.

Key Responsibilities

• Lead architecture design for a full greenfield Salesforce implementation

• Define system architecture, integration patterns, data models, and governance frameworks

• Own end-to-end solution design from business discovery through post-go-live optimization

• Lead and mentor a team of developers, admins, and consultants

• Establish best practices across CI/CD, DevOps, code quality, and technical standards

• Design enterprise integrations across internal systems and third-party platforms (API-led, event-driven, middleware, etc.)

• Ensure scalability, security, performance optimization, and technical debt management

• Partner with executive stakeholders to translate business vision into platform strategy

Required Experience

• 10+ years hands-on Salesforce development (Apex, LWC, Visualforce, APIs, Integrations)

• 4+ years in a Salesforce Technical Architect or equivalent leadership role

• Experience leading enterprise-scale implementations (multi-cloud, multi-org, high data volume environments)

• Strong background in Sales Cloud and Service Cloud

• Extensive experience with complex integrations (REST/SOAP APIs, middleware platforms)

• Deep knowledge of data architecture and large data migrations

• Experience implementing DevOps tooling and CI/CD pipelines

• Strong understanding of Salesforce governor limits, platform constraints, and enterprise design patterns

• Demonstrated experience leading technical teams and influencing executive stakeholders

Preferred Qualifications

• Salesforce certifications strongly preferred (Application Architect, System Architect, CTA ideal)

• Experience within high-growth SaaS environments

• Experience building scalable architectures to support rapid headcount and revenue growth

• Strong documentation and solution design presentation skills

What Makes This Role Compelling

• True greenfield ownership – build the architecture correctly from day one

• Executive-level visibility and strategic impact

• High-growth SaaS environment with aggressive expansion plans

• Compensation up to $350,000 annually

• Opportunity to shape the long-term technical roadmap and architecture standards

If you are a deeply technical Salesforce leader who still enjoys being hands-on while driving architectural strategy at scale, this is an opportunity to build something foundational and long-lasting.

Technical Support Specialist (Apple background)

Location: Cupertino, CA – office-based

Salary: US$145-205K plus excellent benefits package

Employer Overview

Our client is a high-tech enterprise specialising in functional new materials, with end-to-end capability across R&D, manufacturing and sales of composite functional materials/devices and electronic traceability products. Its products support consumer electronics and new energy applications (including automotive and photovoltaics), enabling bonding and fastening plus functions such as thermal management, conductivity/insulation, EMI shielding, flame retardancy, and protection.

Key Requirements

We are looking for a technically strong, customer-facing specialist with proven Apple supply chain exposure in materials, die-cutting and assembly within the 3C sector, able to operate as both technical support and a commercial opportunity finder.

Must-have skills and experience:

• 5+ years’ experience in PD/RD and Technical Support (TS) relating to materials, die-cutting and assembly for Apple projects in the 3C field.
• Strong knowledge of materials and die-cut product performance / process.
• Fluent English (able to use English as the working language).
• Strong interpersonal skills – able to work effectively in a multicultural environment.
• Willingness to travel internationally as required.
• Clear thinking with strong market insight, problem-solving ability, and the drive to build deep customer links that translate into opportunities.
• Master’s degree or above, from a top 500 global university, in Mechanical Engineering, Electronic Engineering, Chemical Engineering or Polymer Science.

Role & Responsibilities

As a Technical Support Specialist, you will provide customer-facing technical support while partnering internally to deliver differentiated materials solutions for strategic accounts.

Your responsibilities will include:

• Providing materials/solutions to customers and delivering technical support to strategic customers.
• Identifying new opportunities within existing accounts, introducing relevant products and services to potential customers, and supporting new customer development.
• Acting as a project manager – coordinating activities between customers and internal teams.
• Collecting competitive intelligence from the market and feeding insights back to internal stakeholders.
• Working closely with internal technical teams / R&D to define unique solutions for each customer.
• Completing other tasks assigned by senior leadership.

Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Strong interest in technology and manufacturing processes.
• Good communication skills and ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced technical setting.
• Valid driver's license with a clear driving record

Knowledge, Skills, and Abilities

• Previous experience or coursework in electronics or mechanical systems.
• Familiarity with industrial machinery, turbines, generators, or automation systems
• Basic knowledge of networking concepts and troubleshooting.
• Experience using diagnostic tools or software.
• Accuracy – Ability to perform work accurately and thoroughly.
• Detail Oriented – Ability to pay attention to the details of a project or task.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
• Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

• Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
• Support the maintenance and repair of hardware components under supervision.
• Document technical problems and solutions accurately to contribute to knowledge base resources.
• Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
• Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
• Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
• Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
• Operate and preventively maintain company tools, equipment, and vehicles.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Work in accordance with all safety regulations
• Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

TEC Specialty is seeking a Technical Support Specialist to serve as a key technical resource for customers, distributors, and internal teams. This role provides front-line technical guidance on TEC flooring, adhesive, and installation system products while ensuring accurate product use, effective issue resolution, and proactive risk mitigation.

The ideal candidate balances strong customer service skills with technical expertise and sound judgment, serving as a trusted advisor while coordinating claims, escalating complex issues, and protecting the company’s quality, safety, and brand standards.

Key Responsibilities

Customer & Technical Support

• Serve as the first point of contact for customer technical inquiries related to flooring systems, adhesives, and associated products
• Answer questions regarding product performance, application methods, limitations, and best-use scenarios
• Guide customers in selecting the most appropriate product for specific job requirements and conditions
• Troubleshoot product and installation issues using structured diagnostic and problem-solving techniques
• Provide timely, accurate, and professional responses to customer inquiries

Claims & Risk Management

• Collect, document, and validate customer claims related to product performance or installation issues
• Coordinate claims intake, documentation, and resolution in accordance with company policies
• Execute approved corrective actions, including product replacement, credits, refunds, or no-charge materials
• Identify potential risk situations and escalate complex or high-impact issues to Area Technical Managers, Quality, R&D, or EHS teams
• Support quality events or recalls by executing established communication and corrective action procedures

Product Knowledge & Continuous Improvement

• Maintain strong technical knowledge of current and legacy TEC products, application requirements, warranties, and industry standards
• Develop working knowledge of competitive products and market positioning
• Provide feedback from the field to support product improvements, reformulations, and new product development
• Support the development and maintenance of product literature, technical data sheets, and installation instructions

Collaboration & Communication

• Work closely with Sales, Quality, Manufacturing, R&D, Supply Chain, and EHS teams to support customer satisfaction and issue resolution
• Represent TEC Specialty with professionalism, technical credibility, and a customer-focused mindset
• Ensure accurate documentation and compliance with internal policies, procedures, and EHS requirements

Qualifications

• Associate’s degree required; Bachelor’s degree preferred
• Minimum of five (5) years of experience in technical support, customer service, or sales within a manufacturing environment
• Experience in flooring, adhesives, coatings, construction materials, or related industries strongly preferred
• Strong problem-solving, communication, and documentation skills
• Ability to clearly explain technical concepts to installers, distributors, and non-technical audiences
• Proficiency in Microsoft Word, Excel, Outlook, and Windows-based applications
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Salesforce Experience, preferred

Insight Global is seeking Technical Evaluation Review Board/CCB Coordinator to join our team for an exciting opportunity to work on a unique government contract. The contract assists in acquisition and technical sustainment engineering and will augment government resources. The coordinator manages government technical review board submissions, ensuring all programs meet required deliverables and are fully prepared for review before board meetings. They control document accuracy, track changes, and maintain compliant review packages across all stakeholders. The role requires confidently driving engineers and IPTs to meet requirements and deadlines, including pushing back when inputs are incomplete. This is a highly organized, assertive position focused on accountability, readiness, and execution.

Must Haves:

• BS/MS in engineering/specialty area
• 7 yrs directly related experience (5 yrs with MS degree)
• Active secret level security clearance or higher
• Strong planning, coordination, and organizational skills with the ability to manage multiple priorities
• Demonstrated experience developing, maintaining, and assessing technical baselines within controlled programs
• Familiarity with engineering standards, manufacturing methods, and configuration management practices, including military and ASME-guided environments
• Working knowledge of technical drawing conventions and engineering documentation controls
• Proficiency with Microsoft Office tools to prepare data-driven reports, metrics, and formal documentation
• High attention to detail, strong writing and verbal communication skills, and the ability to manage time effectively
• Ability to sit on-site at Hill AFB in Clearfield, UT Monday-Wednesday

Plusses:

• Experience supporting configuration and data management activities within a defense or government program environment
• Working knowledge of Air Force or DoD engineering release processes, configuration control standards, and technical documentation lifecycle management
• Familiarity with Engineering Change Proposals (ECPs), Interface Control Documents (ICDs), and associated revision and audit activities
• Prior involvement with functional and physical configuration audits, including coordination with suppliers or government facilities
• Training or certification in configuration or data management disciplines (e.g., CMPIC or similar)
• Demonstrated ability to maintain and protect complex engineering baselines for hardware and software systems
• Strong judgment and decision-making skills aligned with regulatory, contractual, and policy requirements
• Commitment to continuous learning and maintaining up-to-date technical proficiency

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.