Prometheus Query Syntax Jobs in Usa

Currently seeking multiple Full Stack Developers in support of the of U.S. Citizenship and Immigration Services (USCIS) Engineering Support for Identity Services (ESIS), this individual will support Agile Application Development technologies and capabilities in the areas of software development, systems engineering, integration, and test of software applications and infrastructure. Will be skilled with front-end, back-end, and database development. Design and implement full stack cloud solutions to include IaaS, PaaS, and SaaS. Design and deploy computing infrastructure, physical or virtual machines and other resources like virtual-machine disk image library, block and file-based storage, firewalls, load balancers, IP addresses, virtual local area networks. Implement cloud-based platform services for AWS. Implement cloud-based software as service for AWS. Perform DevOps functions.

Key Skills:

• 10+ years of experience with full stack engineering with proficiency in database development/integration as well as server and client application development/integration
• Software developing experience using Python and Java Spring framework
• Experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• AWS experience required with experience deploying enterprise applications in AWS
• Experience with CI/CD environment tools such as Docker, Jenkins, Ansible, Kubernetes

• Software development with Python, Java, React, and various scripting languages
• Design data models and web APIs and creation of software tasks from system requirements
• Perform requirements analysis, design, development, unit, and integration testing of software, troubleshooting and debugging of the system
• Immediate responsibilities will include enhancing and maintaining the existing system as well as design, development, and documentation of new features
• Create Git Releases, pull request and code reviews
• Query logs utilizing Splunk and will monitor dashboarding utilizing New Relic
• Usage of Atlassian Tools for day to day tasks within the Scrum process
• Implement web services, data persistence access features and external interfaces
• Partner closely with front-end and database engineers to ensure features are developed holistically
• Follow Agile software development methodology and team architecture standards.
• Will need to be able to read Architecture Diagrams
• Perform test service to improve code coverage, mocking services, test driven development and unit testing
• Will modify Helm Charts, Jenkinsfiles, and Dockerfiles

• MUST BE US CITIZEN
• Bachelor's degree required
• Must be able to obtain and maintain a Public Trust security clearance
• 10+ years expereince in Software Engineering
• Must have experience in Python and Java Spring Framework (Boot, Batch, Data, Security)
• Must have experience with other software technologies such as Web Services (SOAP/REST), React/Angular, VS Code, SQL, Gradle, and/or Git
• Experience with design, development, enhancement, troubleshooting and debugging of web applications
• Must have experience in AWS cloud environment and with CI/CD tools (ie. Docker, Jenkins, Kubernetes) for deployment processes, monitoring production environments, and modifying docker/Jenkins files and helm charts
• Experience with scripting languages (Python, Bash, Powershell, Perl) is not required but nice to have
• Understanding of the concept of branching and utilizing technological tools such as Git, VS Code, and/or Rancher to perform
• Experience with creating Git releases, creating pull requests, and reviewing code
• Experience monitoring dashboards utilizing New Relic
• Experience with Splunk to query logs
• Experience with Junit testing preferred
• Experience creating release instructions utilizing JIRA
• Experience developing and integrating complex software systems through the full SDLC
• Experience with Agile Scrum
• Must have strong written and verbal communication skills

• 
  
• Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide financial counseling services to clients. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation.
  

• 
  
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  
• Facilitate payment function, answer client queries on accounts, portfolios and records
  
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
  
• Guide callers through troubleshooting, navigating the company website or using the products or services
  
• Collaborate with other client services professionals and financial advisors to improve client experience
  
• Willingness to cross train in other operational functions beyond day-to-day assignment
  
• Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements
  
• Process team specific tasks as requested by the business.
  
• Utilize proprietary and external systems to evaluate complex issues and make critical thinking decisions
  
• Interface with teams and businesses resolve on-going issues and answer specific policy questions
  
• Provide support and work on special projects as requested
  

• 
  
• Bachelor's degree
  
• 1-3 years of prior work experience in a relevant field.
  
• Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
  
• Highly organized with exceptional attention to detail and follow-through
  
• Strong ability to manage multiple projects with competing deadlines
  
• Proven analytical skills and problem solving ability
  
• Team player with positive attitude and strong work ethic
  
• Ability to work collaboratively with all levels of the organization
  
• Flexible and able to work well under pressure in a team environment
  
• Strong communication skills (written and verbal)
  
• Great active listening skills
  
• Exceptional interpersonal and rapport building skills
  
• Ability to work in a fast-paced environment
  
• Strong interest in client service/operations
  
• Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
  
• Analyst must understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance
  
• Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate
  

Junior Account Manager

We are looking for a Junior Account Manager to act as the first point of contact with new customers, answer their queries and increase client satisfaction.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Requirements and skills

• Proven work experience as a Junior Account Manager or relevant sales role
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude

• Gather, analyze, and translate business requirements into detailed technical specifications
  
  
• Conduct stakeholder interviews to define scope, timelines, and deliverables
  
  
• Ensure solutions align with budgets, project deadlines, and business objectives
  
  

• Assist with system design, development, deployment, and ongoing support
  
  
• Collaborate with programmers and developers throughout the SDLC
  
  
• Support infrastructure improvements to enhance scalability and integration
  
  

• Manage projects from concept through implementation
  
  
• Interface with internal clients to define scope and deliver results
  
  
• Mentor and review work of other Business Systems Analysts
  
  

• Develop and execute detailed test plans
  
  
• Create and maintain process documentation and workflows
  
  
• Review and edit technical documentation across IT teams
  
  
• Track product updates to ensure documentation stays current
  
  

• Establish standards for IT documentation, forms, and workflows
  
  
• Create scalable processes that ensure operational consistency
  
  

• High school diploma or GED
  
  
• 10+ years of related experience OR equivalent combination of education and experience
  
  
• Strong analytical and problem-solving skills
  
  
• Ability to communicate complex technical concepts to non-technical audiences
  
  
• Experience supporting application development and system implementation
  
  

• Bachelor’s degree in Computer Science, Business Information Systems, or related field
  
  
• Experience with billing, collections, or revenue cycle systems
  
  
• Healthcare industry experience
  
  
• Working knowledge of SQL and ability to write basic queries
  
  
• Experience with legacy systems or Query tools
  
  

• Microsoft Office (Outlook, Word, Excel)
  
  
• Email and internet-based research tools
  
  
• General office and remote work technology
  
  

• Strong written and verbal communication
  
  
• High attention to detail
  
  
• Ability to manage multiple priorities
  
  
• Self-starter with excellent organizational skills
  
  
• Ability to work independently and collaboratively
  
  
• Discretion when handling confidential information
  
  

• Remote flexibility
  
  
• Competitive salary + bonus potential
  
  
• Growth-oriented IT environment
  
  
• Collaborative, supportive culture
  
  
• Meaningful work supporting essential services nationwide
  
  

Clinical Documentation Coordinator

*THIS POSITION IS NOT REMOTE*

****MUST LIVE IN LAS VEGAS*******

Location: Las Vegas, NV

Employment Type: Full-Time

Work Model: Hybrid after 6-month probationary period

Benefits

• Employer-Paid Pension
• Health, Dental & Vision Insurance
• Consolidated Annual Leave
• Extended Illness (Sick) Bank
• 457 Deferred Compensation Plan
• Comprehensive Group Health Insurance
• No Nevada State Income Tax
• No Social Security (FICA) deduction

Position Summary

We are seeking a Clinical Documentation Coordinator to support accurate, complete, and compliant clinical documentation within an acute care inpatient setting.

The CDI Specialist will collaborate with physicians, nursing staff, coding professionals, and ancillary departments to ensure documentation reflects the severity of illness, risk of mortality, quality metrics, and reimbursement accuracy.

This position is open to qualified Registered Nurses, International Medical Graduates (Physicians), and Health Information Management professionals with required CDI certification.

Key Responsibilities

• Conduct concurrent review of inpatient medical records to ensure accurate and complete clinical documentation
• Identify documentation opportunities and initiate compliant physician queries
• Ensure documentation supports appropriate MS-DRG, APR-DRG, and risk adjustment capture
• Collaborate with Coding, Case Management, and Quality teams
• Educate providers on documentation best practices and regulatory requirements
• Monitor and improve key CDI metrics (query rate, response rate, agreement rate, CMI impact)
• Maintain compliance with CMS and payer guidelines

ABSOLUTE MUST HAVE CERTIFICATION

• Certified Clinical Documentation Specialist (CCDS)

Registered Nurse Pathway

Education & Experience

• Graduate of an accredited school of nursing
• Minimum 3 years of clinical nursing experience
• Minimum 3 years of Clinical Documentation Improvement experience

Licensure

• Active, unrestricted Nevada Registered Nurse license

Physician (International Medical Graduate) Pathway

Education & Experience

• International Medical Graduate (MD)
• Minimum 3 years acute care clinical experience
• Minimum 3 years CDI experience

HIM / Coding Pathway

Education & Experience

• Bachelor’s degree in Healthcare or related field (or equivalent experience)
• Minimum 3 years Health Information Management experience in acute inpatient setting
• Minimum 3 years CDI experience

Required Coding Certification (one of the following):

• CCS
• RHIT
• RHIA
• CPC
• CPC-P

Why Join Us?

• Collaborative, team-focused CDI environment
• Opportunity to impact quality metrics and patient outcomes
• Competitive compensation based on experience and credentials

About the Job:

The Solutions Architect serves as the technical anchor of the Strategic Resource Group. This role is responsible for translating complex business and market questions into structured, executable data outputs using Trilliant Health’s proprietary claims, provider directory, and price transparency datasets.

The Solutions Architect owns feasibility validation, analytical methodology design, and data integrity across research initiatives and pre-sales support. This individual combines strong technical proficiency with healthcare domain expertise and plays a critical role in standardizing how recurring strategic questions are answered across the organization.

You are our ideal candidate if you:

• Design and execute complex SQL queries and data builds from Trilliant’s data warehouse
• Capture and maintain documentation outlining how and why analytical frameworks are applied to support consistency and institutional knowledge retention
• Validate data integrity and identify gaps, missingness, structural limitations, or edge cases
• Own technical feasibility assessments for research and pre-sales opportunities
• Develop repeatable analytical frameworks for common strategic use cases
• Support research initiatives through structured dataset construction and methodological validation
• Create reusable datasets, templates, and documentation to reduce institutional knowledge concentration
• Maintain high standards of quality control and analytical rigor across all deliverables
• Interface effectively with Sales, SRG, Research, Product, and Data Engineering teams
• Respond to ambiguity with structured problem solving and professional judgment

Technical Skills:

• Advanced proficiency in SQL and experience querying large data warehouses
• Experience working in Databricks or similar environments preferred
• Strong proficiency in Excel and PowerPoint
• Familiarity with Tableau or other BI tools
• Experience working with complex healthcare claims datasets required

Other Skills:

• Strong analytical and critical thinking skills
• Ability to synthesize large datasets into structured outputs
• Excellent documentation and organizational skills
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• High attention to detail and commitment to data quality

Position Location:

This position is onsite in Brentwood, TN

*We are unable to provide visa sponsorships for this role.

About Trilliant Health:

Trilliant Health is a high-growth, healthcare technology company. We are on a mission to be the most trusted advisor, dependable partner and provider of analytic insights to key stakeholders in the health economy enabling them to maximize return on invested capital. We do that by providing education and expertise through thought leadership, evidence-based strategy, and predictive analytics. We are looking to grow our team as we strive to influence positive change in healthcare by disrupting the status quo and promoting improved decision-making.

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Fl orida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.

Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

Summary

Job Summary

Clinical Documentation Specialist SR

Position Highlights:

• The Clinical Documentation (CDI) Specialist Senior is a responsible for facilitating the improvement in the overall quality and completeness of provider-based clinical documentation in the medical record by working directly with providers. This position is responsible for assisting treating providers to ensure that documentation in the medical record accurately reflects the severity of illness, risk of mortality, complexity of patient care, and hierarchal condition categories of the patient.
• The Clinical Documentation Specialist Senior assesses clinical documentation through extensive medical record review, deployment of artificial intelligence, and collaborating directly with the providers to clarify the documentation to accurately and completely reflect the patients’ medical conditions. Extensive collaboration with physicians, mid-levels, nursing staff, other patient care givers to include developing and delivering education, which will be accomplished with on-site meetings, zoom meetings, telephonic discussions, rounding and email. This position will collaborate with the Health Information Management (HIM) coding staff and the Educators to ensure that appropriate reimbursement is received for the level of services rendered to patients, clinical information utilized in profiling and reporting outcomes is complete and accurate.
• Additionally, the Clinical Documentation Specialist Senior is expected to function as a subject matter expert on the team and assist less experience team members in understanding and following operational policies. This role is responsible for training and onboarding new team members and participating in special projects assigned by the Mid Revenue Cycle leadership.

Responsibilities:

• Reviews medical records for quality, completeness, and accuracy of documentation. Ensures that coded diagnoses accurately reflect level of patient care and patient status, including severity of illness and risk of mortality. Identifies gaps in documentation as well as conflicting or unspecified diagnoses and clarifies diagnoses with providers to assign the most accurate ICD 10CM/PCS code from the documentation. Must meet and maintain the quality and productivity measures established per polices.
• Delivers ongoing education to providers through collaboration and communication via on-site meetings, zoom meetings, telephonic discussions, rounding, and email. Provides supplemental educational material and tools relative to documentation improvement practices for individual practitioners and groups of clinicians.
• Identify and share documentation improvement opportunities with providers to capture the patient's accurate severity of illness and risk of mortality, comorbid conditions, and all other condition categories.
• Develop clear, concise and compliant written and verbal queries to providers, seeking clarification on unclear, incomplete, or non specified documentation. Utilizes software system and the Natural Language Processor (NLP) to review, compile clinical indicators for provider collaboration, code, collect, track, and report outcomes accurately and timely.
• Key Performance Indicators and additional significant metrics will be reported and discussed regularly, and as needed to the Medical Executive Committee via presentation to the Medical Records Committee and with other committees as directed
• The Senior is expected to function as a subject matter expert on the team and assist less experience team members on following operational policies. It is responsible for training and onboarding new team members and participating in special projects assigned by the Mid Revenue Cycle leadership.

Credentials and Experience:

• Associate’s Degree – field of study: Nursing, HIM or another Healthcare related field
• A minimum six (6) years acute care clinical documentation experience
• ICD-10-CM and ICD-10-PCS coding and query process knowledge
• Ability to recognize opportunities for documentation improvement, and hold collaborative discussions with providers to address the opportunities in documentation.
• Proficient in computer skills including: MS Office, Optum 360 eCAC, Cerner HER

Certifications:

• (CCDS) Certified Clinical Documentation Specialists from ACDIS
• (CDIP) Certified Documentation Integrity Practitioner from AHIMA
• (CDEI) Certified Documentation Expert Inpatient from AAPC
• Registered Nurse (RN) *in lieu of a certification listed above, an (active) RN will satisfy the certification requirement

The Opportunity: Biospecimen Management Specialist

Playing a critical role as a Biospecimen Management Specialist within Translational Medicine function, the position will be providing sample management support in, developing scope of work for query resolution and sample management, and maintaining effective working relationships with cross-functional teams for clinical trials.

• Provide expertise in sample tracking for clinical trials.
• Provide sample management support for clinical trials.
• Provide daily operational support for sample shipment while ensuring end-to-end chain of custody.
• Work independently on completing all sample related tasks for timely delivery of results.
• Work in close collaboration with Translation Medicine Biospecimen Operations Leads and Clinical Operations team.
• Provide biomarker sample management plan to key stakeholders.
• Perform day-to-day operational management of CROs to ensure timely delivery with a high standard of quality.
• Perform sample query resolution and sample management in a timely manner
• Assist in sample reconciliation between clinical sites and central labs.
• Provide sample and assay status updates to cross-functional teams.
• Manage documentation and tracking of samples in the Company’s systems.

Required Skills, Experience and Education:

• Life sciences degree (BS or MS) in scientific, medical, healthcare, or related discipline.
• 2+ years related professional experience in a clinical research setting, clinical/diagnostic laboratory.
• A knowledge of RAVE Electronic Data Capture System is highly desirable.
• Excellent scientific and business communication skills, strong interpersonal/collaboration skills, and planning skills.
• Ability to think critically and creatively and be able to work independently to determine appropriate resources for resolution of problems.
• Ability to multi-task and thrive in a fast-paced innovative environment.
• A great teammate, who listens effectively and invites response and discussion.
• Commitment to Core Values: Tireless Commitment to Patients, Transformative Science, Exceptional Together, Total Integrity, Inclusiveness and Fairness.

Preferred Skills:

• Should be proficient in Microsoft Excel, Microsoft PowerPoint applications.
• Experience in using Project Management tools is desirable.
• Prior experience in clinical biomarker operation and/or sample management in phase III clinical trials is highly desirable.

About the Job:

The Applied Analytics Analyst serves as the technical anchor of the Strategic Resource Group. This role is responsible for translating complex business and market questions into structured, executable data outputs using Trilliant Health’s proprietary claims, provider directory, and price transparency datasets.

The Applied Analytics Analyst owns feasibility validation, analytical methodology design, and data integrity across research initiatives and pre-sales support. This individual combines strong technical proficiency with healthcare domain expertise and plays a critical role in standardizing how recurring strategic questions are answered across the organization.

You are our ideal candidate if you:

• Design and execute complex SQL queries and data builds from Trilliant’s data warehouse
• Capture and maintain documentation outlining how and why analytical frameworks are applied to support consistency and institutional knowledge retention
• Validate data integrity and identify gaps, missingness, structural limitations, or edge cases
• Own technical feasibility assessments for research and pre-sales opportunities
• Develop repeatable analytical frameworks for common strategic use cases
• Support research initiatives through structured dataset construction and methodological validation
• Create reusable datasets, templates, and documentation to reduce institutional knowledge concentration
• Maintain high standards of quality control and analytical rigor across all deliverables
• Interface effectively with Sales, SRG, Research, Product, and Data Engineering teams
• Respond to ambiguity with structured problem solving and professional judgment

Technical Skills:

• Advanced proficiency in SQL and experience querying large data warehouses
• Experience working in Databricks or similar environments preferred
• Strong proficiency in Excel and PowerPoint
• Familiarity with Tableau or other BI tools
• Experience working with complex healthcare claims datasets required

Other Skills:

• Strong analytical and critical thinking skills
• Ability to synthesize large datasets into structured outputs
• Excellent documentation and organizational skills
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• High attention to detail and commitment to data quality

Position Location:

This position is onsite in Brentwood, TN

*We are unable to provide visa sponsorships for this role.

About Trilliant Health:

Trilliant Health is a high-growth, healthcare technology company. We are on a mission to be the most trusted advisor, dependable partner and provider of analytic insights to key stakeholders in the health economy enabling them to maximize return on invested capital. We do that by providing education and expertise through thought leadership, evidence-based strategy, and predictive analytics. We are looking to grow our team as we strive to influence positive change in healthcare by disrupting the status quo and promoting improved decision-making.

Summary

We are seeking a highly skilled and experienced Revenue Cycle Report Analyst professional to join our dynamic revenue cycle team. As a vital member of the revenue cycle team and will play a key role in shaping the company's financial data, support reporting initiatives, and informing critical business decisions to facilitate rapid growth and expansion. Additionally, the analyst will provide support for month-end closing activities as required. The ideal candidate will possess strong technical expertise in Power BI, Power Query, and Advanced Excel (including pivot tables), enabling effective data analysis, insightful reporting, and compelling presentations to upper management.

Data & Reporting

• Develop, maintain, and automate revenue cycle reports (billing, coding, claims, AR, denials, collections, reimbursements, Independent Dispute Resolution).
• Ensure accuracy, completeness, and timeliness of recurring and ad-hoc reports.
• Validate data from multiple source systems (EHR, billing, payer portals, clearinghouses, 3rd party vendors).

Revenue Cycle Performance Analysis

• Analyze KPIs such as days in A/R, denial rates, clean claim rate, net collection rate, and cash posting lag.
• Identify trends, variances, and root causes impacting revenue performance.
• Provide actionable insights to reduce denials, underpayments, and delays in reimbursement.

Stakeholder Support

• Partner with billing, coding, finance, compliance, and operations teams to understand reporting needs.
• Translate complex data into clear dashboards, summaries, and executive-level presentations.
• Respond to leadership and operational ad-hoc data requests.

Compliance & Data Governance

• Ensure reports align with regulatory, payer, and organizational standards (e.g., HIPAA, CMS).
• Maintain data integrity, definitions, and documentation for metrics and reports.
• Assist with audits by providing accurate revenue cycle data and analysis.

Technical & Systems Responsibilities

• Use reporting and analytics tools (e.g. Excel, Power BI, Tableau)
• Perform data extraction, transformation, and validation.
• Troubleshoot reporting issues and collaborate with IT/IS teams.

Qualifications and Requirements:

• Bachelor’s degree in Healthcare Administration, Finance, Business Analytics, Information Systems, or related field
• 7-10+ years of experience in Healthcare Revenue Cycle
• 2-5+ years of experience in healthcare analytics, or financial reporting
• Hands-on experience with billing, claims, coding, AR, denials, and reimbursement workflows
• Experience supporting hospital, physician practice, or health system revenue cycle operations

Skills and Competencies:

• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication, interpersonal, and presentation skills, with the ability to convey complex information clearly.
• Advanced skills in Microsoft Excel (pivot tables, formulas, Power Query)
• Experience with BI and visualization tools (Power BI, Tableau, or similar)
• Experience in developing data visualizations and dashboards to support business insights.
• Expertise in Power BI for automating data extraction, transformation, and visualization processes

Job Title: Data Entry

Location: Reno, NV (Onsite)

Type: Fulltime

Job Description:

In the role of process associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.

You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.

We are seeking dynamic individuals to join our team as Process Associate. The successful candidates will specialize in managing validations and auditing the orders and agreements. This role would suit driven individuals who would enjoy working as part of a Global team and would like a clear career path ahead of them. Our team members gain Global exposure, paid training, career growth opportunity and unlimited lattes and cappuccinos. Oh, and I almost forgot to mention paid overtime.

Responsibilities may include but are not limited to:

• Review and validate documents, processing bills, analysis of data.

• Respond to complaints/queries on mail and interact with vendors for order management

• Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys

• Deliver on the new process/approach to meet client and internal goals

• Adhere to Service Level Agreement compliance and Process compliance standards

• Serve as backup support to others on the on the team

• Suggest more efficient ways for processing of work; learn new areas for possible future ownership

Qualifications:

Basic:

• High School diploma or GED equivalent

• 6 months of experience in the job description

Preferred:

• 1 year of previous experience in a similar data entry or administrative role

• Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems

• Analytical and problem-solving skills

• Ability to work effectively as part of a team

• Ability to provide a strong focus on customer satisfaction

• Administration & organizational skills

• Written and oral communication skills

• Willingness to learn new processes and tasks

• Flexible schedule (overtime eligible)

Title: Specialist I, Logistics Data

Job Summary: The Logistics Data Specialist is responsible for managing logistics master data, validating transactional accuracy, and delivering analytics that support transportation planning, customs execution, warehousing, and freight settlement. This role partners with Operations, Procurement, Trade Compliance, and Finance to ensure information reliability and actionable reporting.

Responsibilities include:

• Maintain carriers, lanes, rates, BOMs, HTS, and partner master data in TMS/WMS/SAP.
• Perform audits on shipments tracking milestones, POD, cost allocation, and accrual triggers.
• Identify root causes of data discrepancies and implement corrective actions.
• Build SOPs for data entry, validation logic, and exception handling
• Develop dashboards for OTIF, GIT, transit time, freight spend, accessorial, claims, and capacity utilization.
• Provide weekly/monthly KPI packs to operations leadership.
• Support budget vs. actual analysis and PR forecast modeling.
• Translate business requirements into SQL/BI outputs.
• Validate rating, fuel, and accessorial charges.
• Support three-way match among PO, shipment, and invoice.
• Prepare accrual and variance reports.
• Assist audit requests from Finance
• Act as super-user for TMS/WMS modules.
• Drive automation to reduce manual work
• Work with transportation, warehouse, procurement, and customs teams to improve data transparency.
• Provide data analysis for RFPs, network optimization, and vendor reviews
• All other duties as assigned

Qualifications:

• Bachelor’s degree in supply chain, Logistics, Business Analytics, or related discipline
• 2+ years in logistics, transportation analytics, or supply chain systems.
• Experience working with freight invoices, carrier data, or brokerage information is highly valued
• Advanced Excel (pivot tables, power query, xlookups).
• SQL or similar database querying.
• BI tools such as Power BI, Tableau, or Looker.
• Familiarity with SAP/TMS/WMS environments (e.g., SAP, Oracle, MercuryGate, etc.).
• Strong analytical reasoning.
• High attention to detail.
• Comfortable in fast-moving, build-phase environments.

Physical Requirements and Working Conditions

• Ability to sit for extended periods while working at a computer
• Frequent use of hands and fingers for typing, filing, and operating office equipment
• Occasional standing, walking, bending, and reaching
• Ability to lift and carry light office materials (up to 10–15 lbs.), such as files or office supplies
• Visual acuity to read screens, documents, and reports
• Ability to attend meetings and interact with employees, clients, and vendors

The Operations Data Analyst will play a crucial role in applying data analysis and reporting to support operational performance, production scheduling, and process improvements. This position will work closely with operations teams to assist in scheduling tasks as needed, while also owning analytics processes, reporting, and data-driven insights that improve productivity, quality, and throughput.

***This is 100% on-site, full-time position in Madison, IN. Hybrid or remote work is NOT available.

Qualifications

Technical Skills

• Strong SQL skills: ability to write complex queries, join large datasets, optimize performance, and produce reliable analytical outputs.
• Advanced Excel expertise: pivot tables, VLOOKUP/XLOOKUP, Power Query, macros/VBA a strong plus.
• Experience with data visualization tools (Power BI, Tableau, or similar) preferred.
• Comfortable working with large datasets and generating meaningful insights.

Production Experience

• Understanding of production planning, operations workflows, and scheduling concepts — ideally in a manufacturing/industrial environment.
• Prior work in supporting production operations with analytical tools or capacity planning.

Education

• Bachelor’s Degree preferred — Analytics, Industrial Engineering, Supply Chain, Data Science, Business Analytics, Mathematics, or related field.
• Equivalent experience with strong technical skills considered.

Preferred Qualifications

• Experience with manufacturing ERP/MRP systems.
• SQL Server, MySQL, PostgreSQL, or similar database experience.
• Familiarity with scheduling tools or production modules within ERP systems.
• Knowledge of Lean Manufacturing or Continuous Improvement methodologies.

***FOR IMMEDIATE CONSIDERATION, PLEASE SEND A COPY OF YOUR UPDATED RESUME.

Job Description:

Position Summary:   

The Community Clinical Liaison performs a key role in the generation of referrals to HSL Home and Community Based Services with primary focus on Home Health and Hospice referral generation.

This role serves as the entry point for patients into home-based services and has direct impact on the evolving needs of the elders served and the satisfaction of the patient and their family and caregivers with the services provided. 

The Community Clinical Liaison is responsible for initiating and establishing relationships that result in referrals from hospitals, post-acute facilities, physician practices and assisted living communities by ensuring coordination of care transitions to HSL Home Care and Hospice.

The Community Clinical Liaison enhances continuity of patient care by providing liaison between assigned locations (SNFs, RSUs ALs and other), physicians, and home care agency.

The Community Clinical Liaison screens patients at hospitals and SNFs that are referred to HSL Home Care and Hospice.

The Community Clinical Liaison serves as community educator by attending networking events and vendor fairs and serving as a resource about supportive services available in the home.

Position Responsibilities Include:

• Transfers Patients from facility to HCBS service lines that include home health and hospice services by establishing and maintaining relationships with nurses, case managers, social services, physical and occupational therapy, and other support services.

• Provide clinical liaison services to the Rehabilitation Services Unit (RSU) at both the Hebrew Rehab Center and New Bridge.  These services will be provided primarily via e-mail and telephone but may be via virtual conference and in person as needed.

• Track patient census on RSUs and communicate to case managers all potential referrals to HSL Home Care based on patient care needs, care address, and insurance.

• Review Patient PING and update home care staff when a current patient is hospitalized and transferred to a rehabilitation facility; act on and resolve PINGS.

• Update Home Care Hospitalized Patient List with information obtained from PING, housing sites, home care staff and discharge planners.

• Provides all necessary information concerning home care/hospice intake coordination and provides input related to clinical concerns for individual patients.

• Resolves patient care issues by working one-on-one with Patient Care Managers to standardize patient home care assessments; collecting relevant information; conferring with co-care givers; assessing patient home care needs in person, telephonically or remotely as warranted.

• Keeps facility and attending physician informed of patient status by monitoring and reporting home care services rendered and/or modified; following up on patient reports and other patient information; anticipates additional home care services needed, i.e. wound therapy, physical therapy, social work and/or other specialties.

• Promotes effective written/verbal communication daily.

• Gives accurate information to patients and or families regarding home care and related issues.

• Serves and protects home care/hospice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and professional and licensing standards.

• Promotes education for patients, their families and the community.

• Assists in intake process by entering as much documentation as possible regarding patients transfer to home care/hospice

• Functions as a member of the Intake team as requested.

• Updates job knowledge by participating in educational opportunities.

• Serves as a resource and support to patients.

• Identifies and responds to safety concerns of patients.

• Maintains compliance with policies, procedures, and regulatory matters.

• Promotes and maintains an agency environment that is in compliance with federal, state, and local regulatory agencies.

• Participates in personal and professional growth and development including staff meetings and in-service education.

• Communicates with patients, families, and other health professionals in a manner that conveys respect, caring, and sensitivity.

• Contributes to HCBS program effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives

• Enhances HCBS service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Provides information by responding to queries of hospitals, nursing homes, attending physicians and their practice staffs, sorting and distributing messages and documents; answering questions and requests; preparing statistical reports related to referral and intake activities from assigned locations maintaining databases and entering referral/network contact information into Matrix Care system or other systems.

• Educates assigned location teams by attending team and community meetings; providing orientation/in-service programs concerning home care intake coordination and hospital relations; providing input relating to clinical concerns for individual patients.

• Reflects the cultural Belief of Teaming Up with HSL peers including Intake Coordinators and housing site supportive staff to optimize patient transitions.

• Performs other duties and activities as delegated by the Hospice and Home Health Clinical Managers and the Senior Director, Home and Community-Based Services (HCBS).

• Markets HCBS services to HSL housing sites, hospitals, physician groups, ALFs, senior centers and at vendor fairs in person and virtually.

• As requested by hospitals or rehabs screen patients for HSL Home Care and Hospice and or attend family meetings in person with appropriate personal protective equipment.

• Attends networking events as requested virtually and in person as warranted.

• Provide succinct update as able to HSL Housing Site Supportive Staff (Social Workers and R3 team) regarding hospitalized residents as needed and able.

• Attend Supportive Service Meetings with HSL Housing site teams.

Qualifications:

• Two years Community-Based Healthcare experience strongly preferred. 

• Home Health and Hospice Liaison experience preferred.

• Clinical License preferred. Current License with Massachusetts of related field

• Healthcare sales experience with a proven track record.

• Good verbal and written communication skills and the ability to develop and maintain strong relationships

• Must be motivated to learn and flexible to change.

• Computer literacy required.

• Must be able to work independently.

Remote Type

Salary Range:

SUMMARY

The Clinical Research Coordinator (CRC) is responsible for the coordination of daily clinical trial activities. USRC has a research Partnership with the principal investigator (PI) and their physician practice. The local oversight and direction for activities related to the conduct of the clinical research is directed by the PI. The CRC will work collaboratively with the principal investigator (PI), the Sr. Clinical Research Coordinator (SCRC), the clinical site, sponsor(s), clinical research organization(s) (CROs), institutional review boards (IRBs), and study participants to ensure Execution of the clinical trial in accordance with the Study Protocol, the Food and Drug Administration (FDA), International Council for Harmonization of Technical Requirements for Pharmaceuticals for Human Use (ICH) and applicable state and local regulations. The CRC will assist the PI in protecting the rights, safety and welfare of all study participants.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• 
  
• Coordinate all aspects of participant care from screening through study completion as defined by the protocol and PI delegation.
  
• Ensure and document that the informed consent process has occurred properly according to the Code of Federal Regulations (45 CFR part 46).
  
• Assist in the process of maintaining and updating each study participant's source records, including collection of medical history, assessment of eligibility and documentation of all study related procedures and relevant information.
  
• Promptly report adverse events, protocol deviations and unanticipated problems involving risk to human subjects or others to the PI, the Sponsor, the IRB and in accordance with the Federal Code of Regulations (21 CFR 312), with assistance as applicable.
  
• Ensure thorough, individualized, protocol-based study subject education on all study processes including but not limited to informed consent, study participation obligations, appropriate use of investigational product (IP), IP side effects and safety, communication with study staff and research rights.
  
• Provide timely and accurate exchange of participant information with the PI and research team as it pertains to study conduct and patient safety.
  
• Adhere to the Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) and protect participant confidentiality at all times.
  
• Dispense, administer and instruct participants on proper use of the investigational product (IP) in accordance with the protocol, coordinator's scope of practice and at the direction of the PI, with assistance as needed.
  
• Collaborate with the USRC clinical team. Participate in trial implementation, and ensure compliance with the study protocol by our clinical partners, with assistance as needed.
  
• Perform accurate and timely data collection, source documentation, and entry into the USRC databases and sponsor Case Report Forms (CRFs)/ interactive web response systems (IWRS). Address queries and sponsor requests in a timely manner.
  
• Aid in the coordination of long-term storage of research records in accordance with contractual requirements, with direction from the Director of Clinical Research.
  
• Assist in the preparation of and attendance during site initiation meetings, monitoring visits, audit visits or regulatory authority inspections.
  
• Responsible for the preparation and ongoing maintenance of Essential Documents (The Trial Master File). This includes those documents that will allow for the evaluation of the clinical trial and demonstrate compliance of the sponsor and PI with the study protocol and GCP. (Including but not limited to: Form FDA 1572, financial disclosures, laboratory certifications, protocol, investigator brochure, institutional review board (IRB) related documents, IND reports delegation of authority (DOA), study specific enrollment logs, monitoring reports, with assistance as needed.
  
• Assists in the coordination of efforts of internal and external resources (industry partners, clinical research organizations) to ensure efficient trial selection, proper patient recruitment, achieving target enrollment goals and trial plan execution.
  
• Fosters a patient-care culture that emphasizes patient safety and quality in all aspects.
  
• Responsible for the patient stipend automated payment process including registration into the system and processing payments per the USRC policy and ongoing maintenance of payments during the trial.
  
• Adheres to the USRC Research quality assurance program guidelines.
  
• Travel to Investigator Meetings or similar research related meetings is required.
  
• Travel may be required between dialysis facilities or nephrology practices within the community.
  
• Develops a working knowledge of current clinical research practice standards and regulatory requirements. For example, but not limited to; (FDA Federal Code of Regulations Good Clinical Practice (GCP), Health Insurance Portability and Accountability Act (HIPPA), International Air and Transportation Association (IATA) - Shipping of Dangerous Goods. Maintains their industry standard licensures and certifications.
  
• May provide training and oversight of Clinical Research Coordinators and/or Research Assistants.
  
• Actively promotes GUEST customer service standards; develop effective relationships at all levels of the organization.
  
• Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.
  
• Participate in staff meetings as required.
  
• Regular and reliable attendance is required for the job.
  
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
  
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
  
• Regular and reliable attendance is required for the job.
  

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:

• 
  
• Bachelor's degree in related field preferred.
  
• One (1) to three (3) years of experience in clinical research required; nephrology experience preferred.
  
• Basic knowledge of FDA regulations, IRB requirements and Good Clinical Practice.
  
• Basic knowledge of kidney care and/or End-Stage Kidney Disease (ESKD) or similar field is a plus.
  
• Strong verbal and written communication skills required.
  
• Must have intermediate computer skills, including Microsoft Office (Word, Excel, Outlook and web based tools); proficiency in USRC applications required within 90 days of hire.
  

All Full Time employees are eligible for the following benefits:
* Medical / Pharmacy
* Dental
* Vision
* Voluntary benefits
* 401k with employer match
* Virtual Care
* Life Insurance
* Voluntary Benefits
* PTO
All Part Time employees are eligible for the following benefits:
* 401k with employer match
* PTO

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. 

To deliver educational support to identified patients enrolled in the program as outlined in the program guide.  To meet all relevant standards as set by the client and Inizio Client Account Manager/Regional Manager. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company!  

What’s in it for you? 

• Competitive compensation 

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  

• Employee discounts & exclusive promotions 

• Recognition programs, contests, and company-wide awards 

• Exceptional, collaborative culture 

• Best Places to Work in BioPharma (2022, 2023, & 2024) 

• Certified Great Place to Work (2022, 2023, 2025) 

What will you be doing?  

• Provide educational support to enrolled patients on the injection technique of approved Disease Modifying Therapies and provide education surrounding client-offered support services 

• Provide approved disease state and prescribed therapy support to enrolled patients as agreed by the client and Inizio Client Account Manager/Regional Manager 

• Consistently consider new and innovative approaches that can lead to the development of new partnership opportunities 

• Complete all required administrative responsibilities in a timely manner.  These can include but are not limited to: 

• Maintain professional registration and/or licensing as required by applicable state laws 

• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities, and developments and to exchange knowledge and best practices within the team 

• Maintain all company equipment and materials in accordance with company instructions 

• Comply with all Inizio policies and procedures, along with all client policy and procedures 

• Be contactable during working hours to answer queries and perform duties 

• Possess a full, valid United States driver’s license at all times and notify Inizio immediately of any offenses or accumulation of penalty points 

• Perform other duties as requested 

What do you need for this position?  

• Qualified Registered Nurse with current state license 

• Associate/Bachelors/BSN

• 2 years working with rare disease, preferred but not essential 

• Clinical educator experience within the pharmaceutical or medical device industry required 

• Excellent professional communication and presentation skills required 

• Self-starter with high personal motivation 

• Demonstrate organizational skills and/or have previous territory management experience 

• Willingness to travel as needed within designated territory, attend regional/national meetings, and assist with coverage needs where able 

About Inizio Engage  

  
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.   

To learn more about Inizio Engage, visit us at:   

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.  

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.  

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered. 

Inizio Engage has a long-standing partnership with a leading Biotechnology company supporting pediatric patients and their caregivers, across Commercial, Patient Solutions and Medical Affairs businesses. 

For the Field, we are seeking a Clinical Educator to deliver educational support to identified pediatric patients, caregivers, Healthcare Professionals and to other office staff within primary care and specialist facilities in the field of a designated disease state to meet all relevant standards as set by the company. 

The Clinical Educator will deliver in home, virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care, or specialist facilities in the field of a designated disease state to meet all relevant standards as set by the company. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What’s in it for you? 

• Competitive compensation  

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  

• Employee discounts & exclusive promotions 

• Recognition programs, contests, and company-wide awards 

• Exceptional, collaborative culture 

• Best Places to Work in BioPharma (2022, 2023, & 2024) 

• Certified Great Place to Work (2022, 2023, 2025)  

What will you be doing?  

• Provide disease state education, therapy, and / or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique. 

• To only use approved materials provided by Inizio or by the client, without changing, copying, or distributing the materials. 

• To present in office/home, virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures (Project Specific) 

• To maintain excellent quality and superior customer service while adhering to approved program talking points or scripts. 

• To leverage Client and Inizio approved live video conferencing software and utilize client specific websites as applicable. 

• To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe. 

• Develop and strengthen relationships with key customers. 

• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio. 

• To constantly consider new and innovative approaches that potentially develop new partnership opportunities. 

• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails, and time reporting. 

• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.

• Maintain all client and Inizio equipment and materials in accordance with company instructions. 

• Comply with all Inizio Policies and Procedures; program specific SOPs, Policies, Manual, Work Instructions, and/or leadership direction along with all Client Policies and Procedures as required. 

• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease as approved by the client. 

• Maintain professional registration and/or licensing as required by applicable state laws.

• Position requires RN license. 

• Be available and contactable during working hours to answer queries. 

• To provide disease state related educational support to identified Healthcare Professionals and to office staff as directed and approved by the Client and Inizio. 

• To present in-person educational programs to patients, caregivers or other identified customers in accordance with client and Inizio procedures (Program Specific). 

• To present client approved educational programs to Healthcare Professionals in accordance with the program scope. 

• To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty point 

What do you need for this position?  

• Qualified HCP with current state license. 

• At minimum an associate degree/Bachelors/BSN or work-related experience as approved by the client. 

• Preferred minimum of 3 years’ experience working in endocrinology, pediatrics, or related field. 

• Ability to join frequent meetings and calls without disruption or disconnecting 

• Demonstrate effective and professional communication. 

• Ability to present to various groups of people including physicians and other members of the office staff. 

• Demonstrable organizational skills 

• A self-starter with high personal motivation 

• Ability to manage multiple tasks. 

• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice 

• Competency with Call Center Telephone Technology is preferred but not essential. 

• Evidence of continual professional development and a desire to update professional knowledge base regularly. 

• Willingness to travel for field role. 

About Inizio Engage   
 

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.    
 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.  
 

To learn more about Inizio Engage, visit us at:      

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.   
 

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.  

EXPERIENCED PERSONAL LINES INSURANCE AGENCY CSR

Quite possibly the best insurance agency CSR job ever! No cold calling. No Outside prospecting. Focus on your client relationships First and foremost

You advise and counsel clients on coverage options. You help them understand their insurance decisions. And you solve their insurance problems for them.

What do you get?

• A secure salary of $40K-$50K PLUS income-increasing incentives as you grow with us!
• Our full benefits package - health, Sep retirement plan, vacation and paid holidays
• A secure position in a solid, long-established agency. We've been here 47 years ... and counting!
• Great co-workers in a friendly environment
• Top carriers to represent – Erie, Travelers, Progressive and others.
• PA P&C Training and CE reimbursement, we help pay for your development
• A business excited about its future and growth

If this interests you, you need to understand one VERY important thing ... This tremendous career opportunity is available only to the best we can find!

Are YOU ...

1. Positive, upbeat and courteous with a great attitude?
2. Reliable, trustworthy and dependable?
3. A bright, fast learner - especially with new computer tools and skills?

If you answered yes to all of those questions, here's what YOU need to qualify for this position...

• You MUST have or be willing to obtain your PA Property & Casualty insurance license.(No license no problem we will pay for the training and test costs for a committed candidate).
• You MUST get to work reliably. We are located in Bethel Park PA 15102
• You MUST get to work on time. You know yourself. If you can't get to work on time, please do not apply.
• You MUST be able to work during our office hours of Monday thru Friday, 8:30am to 4:30pm with an hour off for lunch. These hours are not flexible. Our clients expect us to be available when we say we are.
• You MUST be committed to your clients. Client service is the cornerstone of what we do and going above and beyond is par for the course.

We provide excellent benefits, SEP plan, competitive salary and incentives, opportunity for growth and income advancement, and a great team of co-workers. We will hire a motivated person committed to high-quality work and top-shelf service.

To apply, fill out the online form and attach your resume.

Job Description – Personal Lines Customer Service Representative

Duties and Responsibilities:

• Maintaining Positive Customer Relationships
• Answering Customers Insurance Queries in an informative, but simple and understandable way(IE: avoiding abbreviations and jargon)
• Educating Customers on their coverage options to help them make informed decisions in regards to all of their insurance needs.
• Responding to quote Requests and leads within the same business day
• Actively cross selling accounts everyday
• Asking for referrals everyday
• Scanning into Management system when needed
• Using multiple software platforms to generate quotes
• Using Multiple software platforms to make changes to policies
• Concentrating on Customer relationship activities(Selling, Servicing, Cross selling)
• Full participation in all agency marketing programs
• Assisting with Agency Newsletter
• Checking Renewals
• Keeping client data up to date in Agency Management system
• Other responsibilities as assigned

Requirements

• high school diploma required (Associates degree preferred)
• 3 years office experience, insurance office setting Preferred
• Has P&C insurance license, or is willing to Get licensed immediately
• Ability to explain complex insurance coverage issues in a simple and understandable way
• Excellent Interpersonal skills and willingness to sell to customers over the phone
• knowledgeable of Microsoft office and able to learn the use of a digital management system, proprietary insurance software suites, and other software as needed.
• attention to detail and strong communication skills and phone etiquette
• ability to establish and maintain a positive and professional relationship with coworkers, clients and visitors
• ability to multitask and stay organized despite occasional interruptions

Benefits

• Major Medical and dental
• Holidays, vacation time, plus 3 personal days