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Job Title: Process Associate – Customer Service Representative

Location: Reno, NV.

Job Description

In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.

You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.

Responsibilities may include but are not limited to:

• Review and validate documents, processing bills, analysis of data.
• Respond to complaints/queries on mail and interact with vendors for order management
• Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
• Deliver on the new process/approach to meet client and internal goals
• Adhere to Service Level Agreement compliance and Process compliance standards
• Serve as backup support to others on the on the team
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership

Basic Qualifications:

• High School diploma or GED equivalent
• 6 months of experience in the job description

Preferred Qualifications:

• 1 year of previous experience in a similar data entry or administrative role
• Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
• Analytical and problem-solving skills
• Ability to work effectively as part of a team
• Ability to provide a strong focus on customer satisfaction
• Administration & organizational skills
• Written and oral communication skills
• Willingness to learn new processes and tasks
• Flexible schedule (overtime eligible)

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

The Utility Management Consultant I, under guidance from a Senior Utility Management Consultant, will provide project management, strategic, and analytical support for Blue Cypress contracts. This person will be expected to support or conduct operational assessments, examine the effectiveness of information management tools and the data generated, design and conduct analyses to identify actionable insight, effectively communicate recommendations in writing and in presentations to a variety of audiences, design improvement strategies and initiatives, and support implementation of new business practices, information management tools, etc. This person will also support business development activities, such as networking and supporting pursuits. This person may also supervisor more junior staff, such as Analysts. They should thrive in a fast-paced environment and exemplify Blue Cypress’s core values: Collaborative, Strategic, and Improvement-Oriented.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to list ALL responsibilities or qualifications of the job.

Responsibilities include:

• Manage small sized projects and successfully deliver these on time and on budget
• As a project manager, plan and designate project resources, prepare budgets, monitor progress, and keep clients and internal staff informed throughout the duration of the project
• Supervise, delegate, and/or oversee work of a small number of junior staff
• Maintain and grow client relationships and assess client needs with the goal of delivering tailored, cost effective, solutions
• Prepare and participate in business development activities such as networking, proposal writing, and presentations
• Provide specialized engineering consulting services in at least one area of expertise that may include: utility management / asset management, operations optimization/lean processes, maintenance management, technology selection/on-boarding, and/or data management/visualization
• Lead or participate in activities to perform business process/work method assessments, conduct project research/data collection, perform analysis, and generate reports
• Lead or support activities to plan, design, and implement operations and maintenance optimization strategies for water, wastewater, storm water utilities, and/or transportation infrastructure and airports
• Perform and/or direct analyses on large utility datasets such as: GIS, computerized maintenance management system (CMMS), Fats, Oil and Grease (FOG), condition inspection databases, capacity assessment/hydraulic modeling, etc. including dashboard development
• Perform data management practices assessments, determine gaps and opportunities, develop implementation plans to close gaps. Support implementation of plans
• Perform services on-site or off-site to support client staff in performing their day-to-day activities, such as planning/scheduling, condition assessment, capacity assessment, contractor management, etc.
• Travel to client sites as needed
• Perform other related duties as necessary or assigned

Minimum qualifications include:

• Degree in civil, environmental, or industrial engineering; environmental science/management, data analytics, or related discipline; or equivalent experience
• 4-10 years of experience in the industry
• Ability to utilize strong communication skills to create reports and deliver presentations for a wide variety of audiences from other professionals to the public
• Willingness to learn and apply emerging analytical technologies and management consulting best practices
• Strong interest in local government and public agency operations and management, utility management, and asset management consulting services
• Strong written and verbal communication skills
• Enthusiasm, professionalism, creativity, and strong interpersonal skills
• Ability to receive and act upon constructive feedback
• Outstanding critical thinking skills
• Must be detail-oriented and able to prioritize, multitask, and organize complex projects
• Valid driver’s license and excellent driving record
• Ability to periodically travel to utilities across the region or country

Preferred qualifications include:

• Planning and implementation of asset management strategies for utilities
• Planning and implementation of maintenance strategies for utilities
• Experience with planning and implementation of infrastructure inspection and condition assessment programs and/or capacity assessment programs
• Planning and implementation of capital renewal strategies for utilities
• Design and implementation of information management/decision support systems
• Database and GIS analysis experience
• Experience working for or assisting local government and utility organizations to develop and implement strategies to improve their performance and generate higher levels of service
• Licensed professional engineer (PE) in State of Georgia
• Master’s degree in public administration, business administration, environmental science, or other technical graduate science degree

Required software proficiencies include:

• Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Must be proficient in creating pivot tables, pivot charts, writing formulas (e.g., performing v-lookups) within Microsoft Excel

Preferred software proficiencies include:

• Microsoft specialized applications (Access, Excel, Power Query, PowerPivot, Visio, Project)
• Writing queries and joining tables within Microsoft Access or similar SQL environment
• ESRI ArcGIS ArcMap and/or Pro and various extensions such as Spatial Analyst
• Esri Apps including Workforce, Survey123, Collector, etc.
• Understanding of industry software such as Azteca Cityworks, Central Square’s Lucity, Infor/Hansen, IBM Maximo, Granite, Linko, etc.
• Understanding of data warehouse and business intelligence tools such as Tableau, Qlik, Power BI, etc.

Supervisory Responsibilities

This position is responsible for supervising direct reports.

Travel

There is potential travel up to 25%, consisting primarily of travel within the local Metropolitan Area (e.g. driving to client sites, attending meetings/conferences, etc.) with some travel that may be required out of state.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a hybrid position (in office/remote). We offer a telecommute option to work once a week from the office, with a minimum of 6 times per month at the office, and the remainder of the time to work from home. If desired, employees may work up to every day in the office instead of at home. During onboarding, new hires may be required to work more frequently in-person at the office with their supervisor. While in the office, the employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Smoking and vaping shall be prohibited in all enclosed areas within the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

Leads and/or participates in the review, analysis, modification, customization, development, enhancement and maintenance of applications and systems. Proficient in the design, coding, testing, debugging, and implementation phases of the application systems development process and also provides technical support for application systems bug fixes, defects, issue resolution and regular maintenance. The ideal candidate will have a strong background in developing robust and scalable web applications using Next.js, React, and ASP.NET Core.

Essential Job Functions:

• Leads and/or participates in the analysis, requirements, design, configuration, and technical implementation of software application systems.
• Leads and/or participates in the identification and documentation of business, functional, and technical problems.
• Leads and/or participates in the development and analysis of business requirements documents.
• Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications.
• Conducts research, evaluates and provides input to potential solutions taking into consideration project constraints, organizational architecture standards, customer business processes, and emerging technologies where applicable.
• Participates in the development of work tasks, estimates, schedules, materials and plans to meet business needs.
• Communicates technical recommendations back to business analysts, subject matter experts and end users.
• Responsible for the design, development and configuration of applications systems according to provided technical specifications and business requirements.
• Codes and configures software applications to adhere to designs supporting internal business requirements or external customers.
• Develops procedures and queries for analysis and reports. Performs database design and normalization.
• Provides feasibility and analysis in generating ad hoc queries.
• Performs code reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process.
• Ensures accuracy of the implementation through design and execution of unit testing.
• Responsible for the development and maintenance of SDLC artifacts related to implementation.
• Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs.
• Standardizes and maintains coding and quality assurance best practices and standards. Ensures that the best practices are enforced and followed during the development process with various team members.
• Supports QA and UAT execution and deployments in various environments.
• Oversees preparation of deployment plan, troubleshoots and resolves production problems.
• Plans and creates release packages of various applications and related components, working with the release management team.
• Aligns to the maintenance and enforcement of SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), departmental standards, style requirements and all other procedures necessary for data and system integrity.
• Leads and/or participates in on-going operational L3 support and maintenance.
• Monitors processes and creates improvements to performance where applicable.
• Researches cause and determines the impact of production issues.
• Monitors and manages incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements.
• Manages incidents and ad hoc requests in terms of severity.
• Provides resolution of incidents and ad hoc requests per established SLAs.
• Provide technical assistance to inquiries regarding issues and/or questions.
• Leads and directs the work of other team members.
• Coordinates and communicates with other teams.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of tasks using creativity and latitude required.

Full Stack

• Develops and maintains full-stack web applications using Next.js, React, and ASP.NET Core.
• Designs and implements user-facing features with a focus on performance, responsiveness, and user experience.
• Writes clean, efficient, and well-documented code following best practices and coding standards.
• Participates in code reviews, providing and receiving constructive feedback to ensure code quality.
• Troubleshoots, debugs, and resolves issues across the entire application stack.
• Responsible for working on both front-end and back-end development processes and assisting in decision-making surrounding new methods and technologies.
• Builds and consumes RESTful APIs and integrates with various databases.
• Designs, develops, and maintains fully-fledged and functioning platforms with databases or servers which do not need other third-party applications to build an entire system from scratch.
• Develops and maintains responsive, intuitive user interfaces using modern web technologies.
• Builds robust back-end systems and APIs.
• Ensures high performance, security, and scalability of the software solutions.
• Responsible for development usingfull-stack development, including proficiency in front-end frameworks and back-end technologies.

Qualifications:

• Bachelor's degree in (in Computer Science, MIS, or Software Engineering) preferred.
• 5-7 years’ software development and maintenance experience preferred.
• Experience designing and implementing solutions from functional and technical specs.
• Experience providing technical support for resolutions.
• Experience working with source code repositories.
• Knowledge of P&C Insurance terminologies and processes preferred.
• Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access) is preferred.
• Knowledge of deployment automation tools and DevOps practices.
• Knowledge of SDLC and software support and maintenance approaches like Scrum and Waterfall.
• Knowledge of Unit testing frameworks.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems, ability to apply this knowledge appropriately to diverse situations.
• Knowledge of activities, tasks, practices, and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements preferred.
• Knowledge of activities, tasks, practices, deliverables and techniques for implementing new or enhanced applications into a production environment.
• Knowledge of formal methodologies for planning and executing application development, enhancement, or support.
• Knowledge of and experience with developing and implementing client/server applications.
• Knowledge of scripting languages and tools for creating event-driven, interactive webpages.
• Knowledge of tools and programming languages for writing and modifying programs that comprise an application system.
• Knowledge of tools and facilities for developing and populating application databases.
• Knowledge of and experience using objects in designing, developing and implementing applications and databases.
• Knowledge of approaches, tools, and techniques for design and development of paper-based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc preferred.
• Ability to write business requirements, functional and technical specifications preferred.
• Demonstrated ability to learn and adopt new technologies and tools preferred.
• Strong writing and communication skills preferred.
• Strong customer service orientation (responsive, consultative, collaborative and accurate) preferred.
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions.
• Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization preferred.
• Superior attention to detail.
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
• Ability to work independently and without supervision.
• Ability to work effectively and lead a team preferred.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Bid Analyst

Hybrid: Onsite 3 days per week, flexible start / finish times

About the Opportunity

This high-visibility position sits at the heart of our vendor selection process, transforming complex cost data into clear business recommendations that fuel margin growth and operational efficiency. If you enjoy turning numbers into negotiation power - and want a role that will accelerate your career path in supply-chain finance - read on.

Why Join Us

• Direct line of sight to senior leadership and decision-makers - your insights will shape multimillion-dollar sourcing choices.
• Competitive base salary, annual performance bonus, robust benefits (medical, dental, vision, 401k with match), and commuter perks.
• Career-development roadmap with budget for certifications (APICS, CPSM, SQL, or Python) and industry conferences.
• Collaborative culture that values innovation, data-driven thinking, and continuous improvement.

What You’ll Do

• Team with cross-functional stakeholders (finance, merchandising, logistics) to gather data and craft comprehensive proposal packages for prospective suppliers.
• Evaluate product and freight cost drivers, total landed cost scenarios, and margin impact to benchmark competing bids.
• Assist strategic-sourcing leadership during price and contract negotiations, providing real-time financial insights.
• Model alternative sourcing and distribution strategies to recommend the most cost-effective approach under varying demand and inventory scenarios.
• Develop ad-hoc financial models and dashboards that surface spend trends, savings opportunities, and risk indicators for leadership review.
• Track realized savings and supply-chain KPIs following award decisions, highlighting areas for continuous improvement.
• Own the full analytics life-cycle: data wrangling, exploratory and predictive modeling, and visualization for executive-level storytelling.

Candidate Profile

• 1 + years of experience in financial, procurement, or data-analytics roles within distribution, CPG, retail, or related industries.
• Bachelor’s degree in business, Finance, Economics, Supply-Chain Management, Accounting, or a quantitative field (or equivalent experience).
• Advanced Excel skills (pivot tables, Power Query, VBA a plus) and solid PowerPoint storytelling chops; familiarity with BI tools such as Power BI or Tableau preferred.
• Working knowledge of SQL or similar query languages and a comfort level with large data sets.
• Exceptional attention to detail, problem-solving mindset, and ability to manage multiple time-sensitive projects independently.
• Strong written and verbal communication skills - able to distill complex analytics into clear, persuasive business language.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Immediate need for a talented Business Data Analyst with Python. This is a 12- 18+ Months contract opportunity with long-term potential and is located in Jersey City, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-07639

Pay Range: $65.00 - $68.00 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities.

• Analyze business requirements related to regulatory reporting and financial risk frameworks.
• Perform data analysis and data validation using SQL and Python.
• Write and optimize SQL queries for large datasets and regulatory reporting pipelines.
• Support implementation and enhancement of regulatory reporting solutions within FRTB and Basel environments.
• Work closely with business stakeholders, risk teams, and technology teams to translate requirements into technical solutions.
• Navigate and review Python code to understand data processing logic and support enhancements or debugging when necessary.
• Perform data reconciliation, validation, and reporting to ensure regulatory compliance.
• Support ongoing regulatory compliance initiatives and reporting enhancements

Key Requirements and Technology Experience:

• Key skills: - Python, SQL , Basel, Reporting
• Strong experience in Python (ability to read, understand, and navigate code).
• Solid Data Analysis and Business Analysis experience.
• Advanced SQL and SQL Querying skills.
• Experience working with large datasets and financial data processing.
• Understanding of Regulatory Reporting frameworks.
• Experience working in FRTB, Basel I, or Basel II environments.
• Ability to collaborate with cross-functional teams including risk, compliance, and technology.

Our client is a leading Banking Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Blue Cypress is seeking a Utility Management Services (UMS) Regional Director to support current projects and oversee the staff of our utility management consulting services group in the Southeast. This position will work closely with our existing UMS staff in Atlanta, Seattle, and Cincinnati, seeking to expand work with current clients in the Southeast and beyond, win work with new clients, expand our services, and facilitate career development of staff. It is our intent to maintain our strong presence in the Atlanta area and continue growing our presence in the region. As an integral part of our business development and technical team, the UMS Regional Director will manage client projects, lead/mentor early-, mid-and senior-career staff, develop and maintain client relationships, and lead business development activities. The ideal candidate has a minimum of 15 years of experience primarily as a utility management and/or engineering consultant at an A&E firm; public sector experience is also valued. The successful candidate will have a strong professional network within the Atlanta metro-area and a technical focus on water, wastewater, and/or stormwater systems or management of transportation systems (transit, highway, airport). This candidate must have a successful track record of leadership and mentorship, delivering projects on time and on budget, developing and maintaining client relationships, managing complex projects, leading business development activities, and working closely with a team made up of supervisor and peers. They should thrive in a fast-paced, collaborative environment and exemplify Blue Cypress’s values: Collaboration, Strategic Development, and Improvement-Oriented Growth.

This person will be expected to develop and lead these potential types of projects for clients: conduct strategic planning efforts, perform operational assessments, lead business transformation projects, examine the effectiveness of information management tools and the data generated, design and conduct analyses to identify actionable insight, effectively communicate recommendations in writing and in presentations to a variety of audiences, design improvement strategies and initiatives, and support implementation of new business practices, information management tools, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to list ALL responsibilities or qualifications of the job.

Responsibilities include:

• Provide specialized management consulting services in areas that may include: strategic planning, infrastructure management/asset management, operational optimization/lean processes, regulatory support, maintenance management, capital planning/forecasting, system planning, technology selection/on-boarding, data management/analytics/visualization, etc. More detailed related duties may include:
• Plan, design, and implement operations and maintenance optimization and capital planning and renewal strategies for water, wastewater, and/or stormwater for utilities or transportation systems (transit, highway, airport)
• Design and oversee analyses on large infrastructure datasets, such as GIS, computerized maintenance management system (CMMS), customer information systems, condition assessment/inspection databases, capacity assessment/hydraulic modeling, etc.
• Perform services on-site as necessary to support client engagement
• Perform project management on concurrent large, complex projects and successfully deliver these on time and on budget. Plan and designate project resources, prepare budgets, monitor progress, and keep clients and internal staff informed throughout the duration of the project
• Perform quality control and quality assurance reviews of deliverables in accordance with Blue Cypress policy, including project management reviews
• Maintain and grow client relationships and assess client needs with the goal of delivering tailored, cost effective, solutions. Lead business development activities such as client engagement, proposal writing, and presentations
• Be accountable for Southeast UMS related operations metrics such as utilization, workload management, accuracy of timesheets and expense reports, and other metrics as assigned
• Work in a fast-paced environment with oversight from the UMS Director. Take direction from and proactively communicate to multiple internal stakeholders
• Collaborate regarding internal strategic business planning and lead or support internal strategic initiatives
• Be responsible for developing business development strategies in collaboration with the UMS Director and the Marketing & Business Development Manager. Be responsible for implementation including identifying leads, making decisions on pursuits and related investments, and the quality of proposals
• Supervise, delegate, and oversee work of early-, mid-, and senior-career staff
• Mentor early-, mid-, and senior-career staff including
• Giving timely, constructive feedback
• Being responsible for professional development planning
• Maintain and promote Blue Cypress culture
• Implement and promote Blue Cypress policies, processes, and procedures
• Periodic travel required
• Perform other related duties as necessary or assigned

Minimum Qualifications

• Bachelors degree in Civil Engineering, Environmental Engineering, or a related technical discipline
• Minimum of 15 years of experience primarily as an engineering consultant in an Atlanta A/E firm; public sector experience also valued. Focus on water, wastewater or stormwater systems or transportation systems (transit, highway, airport)
• Advanced proficiency in utility management and asset management consulting services
• Demonstrated strong project management skills with ability to effectively manage collaborative teams with concurrent projects and deadlines
• Established network of professional contacts in utility field within the Southeastern region, particularly Atlanta-metro, including local engineering firms and utility clients
• Proven ability to establish and grow client base
• Strong written and verbal communication skills
• Enthusiasm, professionalism, creativity, and strong interpersonal skills
• Ability to receive and act upon constructive feedback
• Outstanding critical thinking skills
• Must be detail-oriented and able to prioritize, multitask, and organize complex projects
• Strong interest in local government and public agency operations and management, utility management, and asset management consulting services
• Ability to periodically travel to utilities across the region or country

Preferred Qualifications

• Master’s degree in engineering, public administration, business administration, environmental science, or other technical graduate science degree
• Licensed professional engineer (PE) in the State of Georgia
• Experience in environmental regulatory space
• Certification in Asset Management
• Certified Project Management Professional (PMP)

Required software proficiencies include:

• Microsoft Office applications (Excel, Word, Outlook, PowerPoint, OneNote, Sharepoint)

Preferred software proficiencies include:

• Microsoft specialized applications (Access, Power Query, PowerPivot, Visio, Project)
• Proficient in creating pivot tables, pivot charts, writing formulas (e.g., performing v-lookups) within Microsoft Excel
• Writing queries and joining tables within Microsoft Access or similar SQL environment
• Esri ArcGIS ArcMap and/or Pro and various extensions such as Spatial Analyst
• Esri Apps including Workforce, Survey123, Collector, etc.
• Understanding of industry software such as Trimble Cityworks, Central Square’s Lucity, Infor/Hansen, IBM Maximo, InfoAsset Planner, hydraulic and hydrological modeling, CCTV, FOG, Fleet, etc.
• Understanding of data warehouse and business intelligence tools such as Tableau, Qlik, Power BI, etc.

Supervisory Responsibilities:

• This position will include supervision of personnel.

Travel:

• There is potential travel of approximately 25%, consisting primarily of travel within the local Metropolitan Area (e.g. driving to client sites, attending meetings/conferences, etc.) with some travel that may be required out of state.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a hybrid position (in office/remote). We offer a telecommute option to work once a week from the office, with a minimum of 6 times per month at the office, and the remainder of the time to work from home. If desired, employees may work up to every day in the office instead of at home. During onboarding, new hires may be required to work more frequently in-person at the office. While in the office, the employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Smoking and vaping shall be prohibited in all enclosed areas within the workplace.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system.

RESPONSIBILITIES

• Collect, analyze, and interpret data from various sources to generate reports and dashboards.
• Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.
• Identify trends, patterns, and anomalies in data to provide actionable insights.
• Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.
• Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.
• Provide insights to improve call center efficiency and customer experience.
• Develop reports to monitor agent performance and call center KPIs.
• Monitor and report on service levels, turnaround times, and customer feedback
• Analyze underwriting metrics and workflows to identify areas for process improvement.
• Create reports to track underwriting performance and efficiency.
• Create reports to track sales performance and efficiency.
• Develop dashboards and visualizations to track performance and identify opportunities for enhancement.
• Analyze existing processes and automate manual functions through technology
• Work closely with department heads and team members to understand data needs and reporting requirements.
• Present findings and recommendations to stakeholders in a clear and actionable manner.
• Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy.
• Identify and implement best practices for data collection, analysis, and reporting.
• Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness.
• Serve as a backup programmer for the Client Letter system.
• Program and debug client letters, run batch jobs, and resolve any related issues.

QUALIFICATIONS

• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.
• Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
• Strong analytical skills with the ability to interpret complex data and present findings clearly.
• Experience with call center metrics and underwriting processes is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to work independently with minimal supervision.
• Ability to manage multiple projects and deadlines effectively.

SALARY RANGE

The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Blue Cypress Consulting is seeking a Senior Utility Management Services (UMS) Consultant to support current projects and facilitate the expansion of our utility management and community planning consulting services in the Southeast. It is our intent to continue growing our presence in the Atlanta area and the region. As an integral part of our collaborative business development and technical team, this Senior Utility Management Consultant will manage client projects, lead/mentor early- to mid-career staff, develop and maintain client relationships, participate in business development activities, and contribute to internal business strategies. The ideal candidate has a minimum of 8 years of experience as a utility management and/or engineering consultant at an A&E firm within the Southeast (preferably Atlanta metro-area) with a focus on water, wastewater, and/or stormwater systems. This candidate must have a successful track record of leadership, delivering projects on time and on budget, developing and maintaining client relationships, managing complex projects, and leading business development activities. They should thrive in a fast-paced, collaborative environment and exemplify Blue Cypress’s values: Collaboration, Strategic Development, and Improvement-Oriented Growth.

This person will be expected to develop and lead these potential types of projects for clients: conduct strategic planning efforts, perform operational assessments, lead business transformation projects, examine the effectiveness of information management tools and the data generated, design and conduct analyses to identify actionable insight, effectively communicate recommendations in writing and in presentations to a variety of audiences, design improvement strategies and initiatives, and support implementation of new business practices, information management tools, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to list ALL responsibilities or qualifications of the job.

Responsibilities include:

• Provide specialized management consulting services in areas that may include: strategic planning, infrastructure management/asset management, operational optimization/lean processes, regulatory support, maintenance management, capital planning/forecasting, system planning, technology selection/on-boarding, data management/analytics/visualization, etc. More detailed related duties may include:
• Plan, design, and implement operations and maintenance optimization and capital planning and renewal strategies for water, wastewater, and/or stormwater for utilities
• Design and oversee analyses on large infrastructure datasets, such as GIS, computerized maintenance management system (CMMS), customer information systems, condition assessment/inspection databases, capacity assessment/hydraulic modeling, etc.
• Perform services on-site or off-site to support client staff in performing their day-to-day activities, such as planning/scheduling, condition assessment, capacity assessment, contractor management, etc.
• Design and implement analytics and dashboard platforms
• Perform project management on concurrent projects ranging from small to large, complex projects and successfully deliver these on time and on budget. Plan and designate project resources, prepare budgets, monitor progress, and keep clients and internal staff informed throughout the duration of the project
• Perform quality control and quality assurance reviews of deliverables in accordance with Blue Cypress policy
• Maintain and grow client relationships and assess client needs with the goal of delivering tailored, cost-effective solutions. Participate in business development activities such as client engagement, proposal writing, and presentations
• Work in a fast-paced environment with oversight from the Regional Director. Take direction from and proactively communicate to multiple internal stakeholders.
• Collaborate regarding internal strategic business planning and lead or support internal strategic initiatives
• Supervise, delegate, and oversee work of early- to mid-career staff
• Periodic travel required
• Perform other related duties as necessary or assigned

Minimum Qualifications

• Bachelors degree in Civil Engineering, Environmental Engineering, or a related technical discipline such as environmental science/management, GIS/information management/data analytics or equivalent experience
• Minimum of 8 years of experience as a manager or consultant in a Southeast/Atlanta A/E firm with a focus on water, wastewater, or stormwater systems
• Advanced proficiency in infrastructure management and asset management consulting services
• Demonstrated strong project management skills with ability to effectively manage collaborative teams with concurrent projects and deadlines
• Established network of professional contacts in utility field within the Southeast region, particularly Atlanta-metro, including local engineering firms and infrastructure clients
• Proven ability to establish and grow client base
• Strong written and verbal communication skills
• Enthusiasm, professionalism, creativity, and strong interpersonal skills
• Outstanding critical thinking skills
• Must be detail-oriented and able to prioritize, multitask, and organize complex projects
• Strong interest in local government and public agency operations and management, utility management, and asset management consulting services
• Ability to periodically travel to utilities across the region or country

Preferred Qualifications

• Master’s degree in engineering, public administration, business administration, environmental science, GIS, or other technical graduate science degree
• Licensed professional engineer (PE) in the State of Georgia
• Experience in environmental regulatory space
• Certification in Asset Management
• Certified Project Management Professional (PMP)
• Certified GIS Professional
• Experience or interest in growing into airport, transit, transportation, or other physical infrastructure intensive sectors

Required software proficiencies include:

• Microsoft Office applications (Excel, Word, Outlook, PowerPoint, OneNote, Sharepoint)
• Must be proficient in creating pivot tables, pivot charts, writing formulas (e.g., performing v-lookups) within Microsoft Excel

Preferred software proficiencies include:

• Microsoft specialized applications (Access, Power Query, PowerPivot, Visio, Project)
• Writing queries and joining tables within Microsoft Access or similar SQL environment
• ESRI ArcGIS ArcMap and/or Pro and various extensions such as Spatial Analyst
• Esri Apps including Workforce, Survey123, Collector, etc.
• Understanding of industry software such as Trimble Cityworks, Central Square’s Lucity, Infor/Hansen, IBM Maximo, InfoAsset Planner, hydraulic and hydrological modeling, CCTV, FOG, Fleet, etc.
• Understanding of data warehouse and business intelligence tools such as Tableau, Qlik, Power BI, etc.

Supervisory Responsibilities

This position is responsible for supervising direct reports in the SE.

Travel

There is potential travel of approximately 15% consisting primarily of travel within the local Metropolitan Area (e.g. driving to client sites, attending meetings/conferences, etc.) with some travel that may be required out of state.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a hybrid position (in office/remote). We offer a telecommute option to work once a week from the office, with a minimum of 6 times per month at the office, and the remainder of the time to work from home. If desired, employees may work up to every day in the office instead of at home. During onboarding, new hires may be required to work more frequently in-person at the office with their supervisor. While in the office, the employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Smoking and vaping shall be prohibited in all enclosed areas within the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

The Business Analyst is a highly analytical and detail-oriented professional with technical skills in coding, databases and report writing. In this role, the Business Analyst translates requirements into actionable solutions, building reports and dashboards while serving as the bridge between business stakeholders and technical teams. This role requires strong problem-solving skills, excellent communication, and the ability to think critically while ensuring business needs are met with efficient solutions.

The Business Analyst reports to the Director of Information Technology.

Skills And Qualifications

Required:

• Associate’s degree in information systems, Business Administration, Computer Science or related field.
• Three years of professional experience as a Business Analyst.
• Strong database knowledge with experience writing SQL queries and working with relational databases.
• Proficiency in Microsoft Power Platform (PowerApps, Power Automate, Power BI).
• Exceptional analytical and problem-solving skills with keen attention to detail.
• Excellent written and verbal communication skills with the ability to effectively engage

with stakeholders at all levels, translating technical concepts into business-friendly terms.

• Ability to work in a collaborative team environment that spans multiple departments.
• Valid driver’s license and driving history that meets SOE driving standards – Successful completion of the Orange County Defensive Driving Course.

Preferred:

• Bachelor’s degree in information systems, Business Administration, Computer Science or

related field.

• Over four years of experience as a Business Analyst or similar role.
• Exposure to Data Visualization Tools and Business Intelligence tools beyond Power BI.
• Basic to intermediate coding experience (C#, .NET, Python, or JavaScript).
• Knowledge of API integration and automation frameworks.
• Prior work experience in a position with rapidly changing priorities and deadlines.
• Past position working with projects from conception to deployment with a high degree of

accuracy and attention to detail.

• Knowledge of the Voter Focus application suite.
• Exposure to agile methodologies (Scrum, Kanban).

Position Functions and Duties

• Partner with stakeholders to gather, document, and analyze business requirements.
• Translate business needs into functional specifications, workflows, and technical requirements.
• Develop and maintain reports, dashboards and data models using appropriate and relevant tools.
• Write SQL queries and work with databases to extract, analyze and validate data.
• Conduct data analysis to identify trends, issues, and opportunities for process improvement.
• Support end-users by providing training, documentation, and ongoing technical assistance.
• Remain current on emerging technology that may benefit the SOE systems and

users; participate in new development, enhancement, and maintenance of systems.

• Assist the Director of Information Technology with any special projects as directed.
• Ability to support and perform team members’ duties as needed.
• Perform all other duties as assigned.

Job Opportunity: Entry Operations Analyst

Location: Dallas TX

Contract Duration: 6months with possible extension

Pay Rate:$20-21.63/hour

JOB SUMMARY

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide financial counseling services to clients. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. Ayco is committed to building a culturally diverse environment, and is proud to be an equal opportunity employer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• Facilitate payment function, answer client queries on accounts, portfolios and records

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Guide callers through troubleshooting, navigating the company website or using the products or services

• Collaborate with other client services professionals and financial advisors to improve client experience

• Willingness to cross train in other operational functions beyond day-to-day assignment

• Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements

• Process team specific tasks as requested by the business.

• Utilize proprietary and external systems to evaluate complex issues and make critical thinking decisions

• Interface with teams and businesses resolve on-going issues and answer specific policy questions

• Provide support and work on special projects as requested

QUALIFICATIONS/REQUIREMENTS:

• Bachelor's degree

• 1-3 years of prior work experience in a relevant field.

• Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)

• Highly organized with exceptional attention to detail and follow-through

• Strong ability to manage multiple projects with competing deadlines

• Proven analytical skills and problem solving ability

• Team player with positive attitude and strong work ethic

• Ability to work collaboratively with all levels of the organization

• Flexible and able to work well under pressure in a team environment

• Strong communication skills (written and verbal)

• Great active listening skills

• Exceptional interpersonal and rapport building skills

• Ability to work in a fast-paced environment

• Strong interest in client service/operations

• Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information

• Analyst must understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance

• Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate

Keywords:

Education: Bachelor's Degree Preferred - Concentration in Finance or Business

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.