Profound Synonyms Answer Jobs in Usa

Part-time: Friday, Saturday, Sunday, and Monday availability required. Our business hours are 7:00 AM 10:00 PM, and most new hires are scheduled for evening shifts, since that's typically where we need the most coverage.

The Roadside Assistance Intake Agent is responsible for answering incoming calls from members requesting roadside assistance and accurately gathering the necessary information to ensure smooth coordination of services. This role involves collecting critical details of the members' situation and taking queues and clues to ask about any additional pertinent information around the problem. As an Intake Agent, you will ensure all information is recorded and relayed to the dispatch team for action. A strong focus on excellent customer service, call control, attention to detail and reassuring next steps with the member is essential.

What You'll Do:

• Communicate effectively while maintaining a calm presence answering incoming calls from members requesting roadside assistance
• Collect, assimilate and verify key details to be able to relay the appropriate information to the dispatch teams to aid the member
• Input and work with various systems to document information accurately and efficiently.
• Ensure that the appropriate roadside plan and coverage information is applied for resolution with the case.
• Be able to identify complex situations and escalate to a lead or supervisors as necessary.
• Maintain confidentiality and comply with company policies and procedures.
• Manage the call efficiently to maintain call metrics and quality scores to fulfill the company's customer experience expectations

What You'll Need to Have for the Role:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay calm under pressure and manage multiple tasks simultaneously.
• Attention to detail and accuracy in data entry.
• Basic computer skills and ability to navigate call center software.
• Call center setting with the expectation of answering multiple calls throughout the shift.
• May require occasional weekend or holiday shifts.
• Reports to: Roadside Contact Experience Supervisor

Pay Range: $14.00-$16.70 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process
• Seeks win/win solutions for the customer and partners appropriately
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention
• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
• Answers multi-line phone system, responds to callers' needs and direct calls as appropriate

Learn And Succeed As Part Of A Team:

• Pleasant, but noisy office environment
• Numerous distractions and disruptions due to incoming communication
• May require walking or standing for extended periods of time
• Variety of work schedules with shifts that do include nights, weekends, and holidays
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
• Complete CarMax provided training as required
• Develop partnerships with Sales team and other departments in order to provide quality customer service
• Maintain confidentiality of all records, files and reports within the scope of the position
• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! Operators are responsible for providing the Guest's first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs.

After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded.

Operators also assist cast members and non guests with any questions or request.

Responsibilities : Responsible for constant communication with Guests/Cast Members via a phone station Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice") Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.

Previous computer experience- requires use of internet and other application systems High guest service expectations, initiative and ability to hold a conversation with a Guest Must remain calm in highly stressful situations and be knowledgeable of emergency procedures Requires high attention to detail and exceptional listening skills Must have schedule flexibility Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge May also be cross utilized with the following roles, including, but not limited to: Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation Concierge Agent
- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels Basic Qualifications : Must have Graveyard availability Previous cash handling experience Previous computer experience Ability to perform in a fast-paced and sometimes stressful working environment Ability to multi task Ability to confidently utilize service recovery methods Enthusiastic about interacting and helping guests Receptive to special requests Willing to follow instructions and take direction Availability Requirements: Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications: Knowledge of Japanese language is highly preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Previous Leadership experience Additional Information : SCHEDULE AVAILABILTY Full Time
- Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window.

Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.

The pay rate for this role in Hawaii is $35.84 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

To learn more about our benefits visit:

LHH is assisting a downtown Litigation Law Firm find 2 Litigation Legal Assistants. See all the details below:

Job Title: Legal Assistant / Legal Secretary

Reports To: Partner, Associate and/or Paralegal

Job Summary:

Provides secretarial and/or administrative support to attorneys and/or paralegals. This position requires responsibility and confidentiality. A legal secretary works under general supervision to perform administrative and support functions for an attorney or paralegal.

Job Purpose:

Enhances attorney or paralegal effectiveness by providing information-management support; representing the attorney or paralegal to clients and others; and generates revenues by documenting and inputting attorney billable time.

• Schedule
• 8:30-5:30pm unless the attorneys alter
• Compensation
• $70k to 100k based on experience
• Practice Area
• Tax Controversy
• Additional Attributes
• Strong core competencies
• Confidence to take initiative

Litigation Legal Assistant Duties and Responsibilities

• Welcome guests and clients by greeting them in person or on the telephone and answering and directing inquiries
• Prepare, edit, format and proofread a variety of documents (e.g., correspondence, pleadings, discovery)
• E-file documents with the courts
• Draft and revise correspondence and proofread finished material for accuracy
• Handle incoming and outgoing mail
• Receive incoming calls, answer general questions and direct individuals to appropriate persons within the organization
• Set up conference calls
• Open, manage and maintain files/filing
• Schedule appointments and maintain calendar to track deadlines and status of cases; coordinate and schedule meetings, depositions, conference calls; send calendar invites and reminders
• Input attorney billable time and reimbursable expenses
• Perform other general office clerical work such as filing, faxing and answering the phone
• Represent attorney by communicating and obtaining information; following up on delegated assignments; knowing when to act and when to refer matters to attorney
• Serve as intermediary between attorney, firm personnel and the courts, relaying communication between each group
• Assist attorney with personal business matters
• Arrange business itineraries and make travel arrangements
• Manage timekeepers' expense reimbursements
• Manage client expense disbursements through software application, including corresponding with client and follow up
• Prepare correspondence to clients regarding monthly invoices for fees and disbursements and update internal systems accordingly
• Communicate effectively with all levels of internal personnel

Requirements

• Solid working knowledge of Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
• Type a minimum of 80 wpm
• Excellent verbal and written communication skills
• Strong people skills and the ability to work harmoniously and effectively with others as part of a team
• Strong organizational skills
• Excellent grammar, spelling, punctuation and proofreading skills
• Proven track record of dependability, dedication, confidential handling of all matters and outstanding work product

Knowledge, Skills and Abilities

• Knowledge of legal terminology, legal practices and applicable technology
• Ability to operate various office equipment including computer system, transcription equipment, copy and fax machines
• High level of proficiency in word processing software

Credentials and Experience

• There is no formal education requirement for a legal assistant
• Excellent communication and organizational skills

If you meet the requirements above, please apply or contact me directly at

SURGICAL MEDICAL ASSISTANT

Role Scope & Responsibilities | Multiple Practice Locations — Bay Area

WHAT WE'RE ABOUT

Aesthetx is a specialized plastic surgery and dermatology practice serving Bay Area clientele from Silicon Valley to Marin — and we're not your typical clinic. We've built something different: a team of highly trained experts who are obsessed with outcomes, grounded in science, and deeply committed to the patient experience. Every treatment, every touchpoint, every hire is held to that standard.

Our vision: To set the standard for aesthetic medicine where scientific innovation, collaborative care, and outcomes define exceptional, personalized patient care.

We hire people who take their craft seriously — clinicians, operators, and leaders who want to be part of building something exceptional. If you're a surgical MA who has put in the years, knows what it takes to support a high-volume surgical practice, and wants to bring that experience to a team that will actually use it — you'll find your people here.

WHAT DRIVES US:

- High-Touch Collaboration: We succeed together. Across sites, departments, and disciplines — no siloes, no egos.

- Scientifically Backed: Every treatment and decision is grounded in evidence. We don't cut corners on outcomes.

- Patient Obsessed: The patient experience is never an afterthought. It's the filter every decision runs through — including what happens in the procedure room.

ROLE SUMMARY

The Surgical Medical Assistant (SMA) is a senior clinical team member who works directly alongside Aesthetx plastic surgeons throughout the full patient journey — from surgical consultations and pre-operative visits through in-clinic procedure support and post-operative follow-up care. This is not an entry-level MA role. The SMA brings a deep understanding of plastic surgery workflows, patient preparation, and clinical support that allows surgeons to operate at the top of their scope.

Two things happen without exception on every shift: every room and patient is fully prepared before the surgeon walks in, and every patient interaction — whether they're coming in for a consult or a week-two post-op — reflects the Aesthetx standard of care. This role requires someone who has earned their skills in the field and is ready to use them.

CORE RESPONSIBILITIES

SURGICAL CONSULTATION SUPPORT

- Prepare patients and exam rooms for surgical consultations — patient history gathered, forms completed, room configured, and all materials ready before the surgeon enters

- Assist surgeons during consultations by documenting relevant clinical notes, capturing measurements or markings as directed, and ensuring the patient's questions and concerns are recorded accurately in the EMR

- Educate patients on what to expect before and after surgery — walk through pre-op instructions, answer questions within scope, and escalate anything requiring provider input immediately

- Coordinate with the front desk and scheduling team to ensure consultation flow is smooth, on time, and that all required paperwork and imaging is complete before the appointment

- Maintain a complete and accurate consultation record in the EMR — history, physical notes, surgeon recommendations, and follow-up plan documented before the patient leaves

PRE-OPERATIVE CARE

- Conduct pre-o PRE-OPERATIVE CARE perative patient visits: review surgical instructions, verify medical clearances, confirm medication holds, and document all required pre-op assessments in the EMR

- Prepare pre-op packets, consent forms, and surgical marking documentation per surgeon preference — ensure nothing is missing before the day of procedure

- Communicate pre-op instructions to patients clearly and empathetically — they're about to have surgery; this interaction sets the tone for their entire experience

- Coordinate with surgeons and clinical leadership to flag any pre-op concerns, incomplete clearances, or patient anxiety requiring additional support before the scheduled procedure date

- Set up and stock in-clinic procedure rooms per surgeon preference — correct instruments, supplies, and sterile field configuration ready before the patient arrives

IN-CLINIC PROCEDURE ASSISTANCE

- Provide direct surgical support during in-clinic plastic surgery procedures — assist with instrument handling, maintain sterile field, and support the surgeon throughout the procedure

- Anticipate the next step in a procedure and have instruments, sutures, and materials ready without being asked — this is the standard for someone with 2–3+ years of surgical MA experience

- Maintain strict sterile technique during all in-clinic procedures without exception — identify and immediately address any breach

- Assist with specimen handling, labeling, and documentation per established protocols

- Break down and clean the procedure room after each case — proper sharps disposal, instrument decontamination, and surface disinfection per clinic standards; restock and reset for the next patient

POST-OPERATIVE CARE & FOLLOW-UP

- Conduct post-operative patient visits: assess incision sites and healing progress as directed by the surgeon, remove sutures or drains per protocol, and document all findings in the EMR

- Review post-op care instructions with patients at each visit — ensure they understand wound care, activity restrictions, signs of complications, and when to call the clinic

- Identify and escalate any signs of post-operative complications, patient concerns, or abnormal findings to the attending surgeon immediately — do not delay

- Complete all post-visit documentation accurately and in real time, including wound status, patient-reported symptoms, and any changes to the care plan directed by the provider

- Proactively follow up with surgical patients between scheduled visits when directed — check in on healing, answer questions within scope, and escalate anything that needs provider review

COMPLIANCE, SAFETY & DOCUMENTATION

- Maintain full HIPAA compliance in every patient interaction, documentation entry, and conversation within the clinic

- Follow all infection control protocols, sterile technique standards, and clinic safety policies without exception

- Identify and report any patient safety concern, near-miss, or compliance gap to the Clinical Supervisor the same day it occurs

- Complete all required compliance training and certification renewals on schedule

- Ensure all clinical documentation — consult notes, pre-op records, procedure notes, post-op entries — is complete, accurate, and timely; no blanks, no assumptions

QUALIFICATIONS

REQUIRED

- High school diploma or GED required; Medical Assistant certificate or diploma from an accredited program required

- Minimum 2–3 years of hands-on surgical MA experience in a plastic surgery, aesthetic surgery, dermatology, or equivalent surgical outpatient setting — this is a non-negotiable baseline

- Current BLS/CPR certification

- Demonstrated proficiency in sterile technique, instrument handling, and infection control protocols for in-clinic surgical procedures

- Direct experience supporting surgical consultations, pre-operative visits, and post-operative care in a high-volume clinical environment

- Proficiency with EMR documentation — Nextech experience a strong plus

- Strong interpersonal and communication skills — able to support patients through anxiety, answer clinical questions within scope, and communicate clearly with surgeons and clinical staff

PREFERRED

- 2+ years specifically in plastic surgery or aesthetic surgery clinic — hands-on experience with rhinoplasty, abdominoplasty, breast procedures, liposuction, facelifts, and related post-op care

- Certified Medical Assistant (CMA — AAMA) or equivalent clinical certification

- Experience with surgical wound care, suture and drain removal, and post-operative assessment documentation

- Familiarity with cosmetic dermatology procedures: Botox, fillers, laser treatments, chemical peels

- Bilingual (Spanish / English) a plus

FULL-TIME BENEFITS

- Generous PTO + 8 Paid Holidays — take the time you need to rest and recharge

- Medical, Dental & Vision — 100% employer-paid for your individual coverage, so you can prioritize your health without thinking twice

- 401(k) with Employer Match — we invest in your future the same way you invest in ours

- FSA & HSA options to maximize your healthcare dollars and reduce your tax burden

- Life Insurance provided at no cost to you — protection for the people who matter most

- Short & Long-Term Disability coverage — income protection if life takes an unexpected turn

- Legal Plan — access to legal guidance when you need it, without the out-of-pocket cost

EMPLOYEE PERKS

- The treatments you help deliver, available to you — complimentary aesthetic services including Botox, facials, and more, plus discounts on our full product and treatment menu*

- A lunchroom that actually earns its name — gourmet coffee, fresh snacks, and a fully stocked kitchen ready every day

- Frequent team lunches, catered and on us — because great work deserves a great meal

- A calendar full of fun — themed employee events and celebrations throughout the year that make this a place people actually want to be

*As outlined in the employee discount office policy

Job description:

Location: Hybrid – 4 days in office, 1 day flexible

Employment Type: Full-Time

Reports To: CEO/VP

Position Overview

We are seeking a highly organized, discreet, and service-oriented Office Assistant who will grow into an Office Manager role. This person will be the operational heartbeat of the office , helping answer phone calls, customer interactions, scheduling, supplies, and executive support. The ideal candidate is detail-driven, trustworthy, calm under pressure, and enjoys helping both customers and leadership stay organized and efficient.

This is a growth-track role with clear advancement into Office Manager for the right candidate.

Key Responsibilities

Office & Administrative Support

Answer and manage incoming calls with professionalism and warmth

Provide excellent customer service and route inquiries properly

Manage front office operations and daily administrative needs

Order and track office supplies and inventory

Maintain organized digital and physical filing systems

Support internal team coordination and communication

Track tasks and follow up to ensure completion

Executive & Scheduling Support

Assist CEO with calendar management and scheduling

Coordinate meetings, appointments, and travel as needed

Help manage reminders, deadlines, and priority items

Provide light personal administrative support to CEO when required

Prepare basic documents, forms, and internal reports

Operations Support

Help coordinate vendors and service providers

Assist with basic operations tracking and office workflows

Support onboarding logistics for new team members

Identify organization and efficiency improvements

Requirements

Must pass Level 2 background check

High level of discretion and confidentiality required

Extremely organized and detail-oriented

Strong verbal and written communication skills

Professional phone presence and customer service mindset

Ability to multitask and prioritize in a fast-moving environment

Proficient with Google Workspace or Microsoft Office

Comfortable learning new systems and software

Self-starter with follow-through and accountability

Preferred Qualities

Experience in administrative, office, or customer service roles

Experience supporting an executive is a plus

Process-minded and naturally organized

Calm, positive, and solution-focused

Growth mindset and leadership potential

What Success Looks Like

Phones answered professionally and promptly

CEO calendar and scheduling run smoothly

Office operations stay organized and stocked

Customers and partners feel well supported

Tasks are completed without repeated follow-up

Trust and discretion are demonstrated consistently.

Benefits:

Paid time off

Work Location: Hybrid remote in Sunrise, FL 33323

Position Summary:

The Dispatcher is responsible for scheduling appointments, coordinating daily service operations by scheduling technicians, dispatching work orders, communicating with customers, and supporting field staff to ensure efficient, timely, and high-quality service delivery. This role is critical to keeping jobs on schedule, technicians productive, and customers informed. Perform routine clerical and administrative functions such as answering phones, drafting correspondence, organizing and maintaining paper and electronic files, and communicating with customers, vendors and employees.

Essential Functions:

• Maintain Confidentiality of Information.
• Schedule jobs and dispatch jobs.
• Manage calendars and arrange appointments.
• Manage multiple email accounts.
• Answer telephones, direct calls, and take messages.
• Set up and maintain customer accounts, as needed.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information – send W-9’s and request insurance certs
• Support Management, Accounts Payable and Accounts Receivable, as needed.
• Maintains equipment by completing preventative maintenance, troubleshooting failures and requesting technical support from Wilson Tech, Data Path, Tpx Communications, Ayera, etc.
• Maintain a clean and organized workstation.
• Maintain office supplies, bathroom supplies & coffee supplied and keep these areas properly stocked.
• Maintains materials and supplies, such as tools, equipment, or replacement parts and delivers them to workstations.
• Customer Portals, Receiving work orders, etc.

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to manage time effectively
• Ability to convey information clearly and effectively

Environmental Conditions:

• Indoors in typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes approximately ninety-five percent (95%) of the time.
• Outdoors with exposure to noise, heat, and cold approximately five (5%) of the time.
• Frequent computer use at workstation up to two hours at a time.
• Frequently work at fast pace with unscheduled interruptions.
• May move (walk or drive) from one work location to another occasionally.

Physical Demands:

• Attendance and punctuality.
• Mobility within the office.
• Ability to walk, sit, stand, and climb stairs.
• Ability to lift up to 25 pounds.
• Ability to drive a vehicle.

Hello Job Seekers,

Hope you are doing well.

I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity.

Job Details: Tumor Registrar

Location – Hicksville, New York, 11801, United States

Shift- Day - MONDAY - FRIDAY 7AM-5PM

Rate Range - $34 to $37 Per hour

3 Months (Contract) with possible extension

Job Summary -

The Registrar is responsible for the business aspect of the department as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned.

Essential Duties and Responsibilities

• Greet and direct patients, visitors, and staff.

• Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same.

• Collects and distributes patient referral information received from affiliated physicians.

• Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors.

• Is open and responsive to the diverse backgrounds and experience of other people and promotes an environment that is sensitive to cultural diversity.

• Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available.

• Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system.

• Verifies demographic information and insurance coverage by interviewing patient/family member/friend.

• According to policy and established procedure generates patients' chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc.

• According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion.

• According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed.

• File charts and retrieve old records.

• Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area.

• Enters data into required computerized system.

• Maintains patient recall file.

• According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately.

• Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books.

• Obtains signatures for consent.

• Makes clinic appointments.

• Other duties as assigned. Shared Duties and Responsibilities Across Department

• Greet visitors and answer telephones promptly and courteously. Escort visitors to appropriate area, when necessary. Provide information and make referrals when appropriate.

• Answer Call System and refer to appropriate staff.

• Maintain a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.

• Transport patients on stretchers or wheelchairs, as required.

• Assists in interpreting, as required by current protocols.

Skills:

• 6-9 months of health care experience in order to become familiar with institutional policies and procedures preferred.
• Interpersonal skills to effectively communicate and collaborate with other members of the department and patients.
• Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people.
• Knowledge of keyboard and basic computer skills.
• Ability to set priorities, problem solve, use proper judgment in difficult situations and be flexible.
• Sufficient oral and writing skills in the English language in order to communicate effectively.

Education:

High school graduate or GED

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Thanks & Regards,

Mohit Saini

Team Lead, EST

Who I am:

I'm Patrick Laurienti — a top-producing real estate agent closing $550K+ in GCI and building toward a 7-figure business. I move fast. My mind runs fast. I'm highly logical, direct, and obsessed with getting better — and I want someone on my team who shares that same drive.

I'm making my first EA hire, and this isn't a "sit at a desk and answer phones" role. This is a high-trust, high-autonomy position for someone who wants to be the engine behind a fast-moving operator. You won't just support me — you'll protect me, anticipate me, and at times push back on me when my plate is overflowing.

My dad always said: don't sit around waiting to be told what to do — think about what's needed next and be ready. That's the standard I hold myself to, and it's the standard I need from you.

What you'll own:

• 
  
• Inbox management — I want to never have to open my email if I don't have to. You own it.
  
• Calls & texts — Fielding and responding to clients and agents on my behalf
  
• Calendar protection — You guard my time like it's yours
  
• Listing coordination — Inputting listings to MLS, coordinating photos and staging, collecting showing feedback, and keeping sellers in the loop so I don't have to
  
• Contract-to-close management — Once we're under contract, you're the point person. Track key dates, coordinate with title, lenders, and vendors, manage paperwork, and make sure nothing falls through the cracks
  
• Home analysis & contract writing — Supporting the deal side of the business
  
• All the misc. tasks — The 3-minute, 10-minute, 20-minute things that quietly eat my day. You handle them so I don't.
  

The goal is simple: 80% of my time goes to the 20% of activities that actually drive revenue. Everything else runs through you.

Who you are:

• 
  
• You have real estate experience in some capacity — you know the pace, the vocabulary, the stakes. EA/admin experience is also considered.
  
• You are an ops person at heart — you're not here to run the show, and you don't want to. You want to be the right hand to the person who does.
  
• You are genuinely warm and service-oriented — clients and agents aren't interruptions. They're the whole point. Every time you answer the phone, respond to a message, or interact with someone on my behalf, you're representing me.
  
• You are obsessively detail-oriented — missing things is not an option.
  
• You are a self-starter — I'll teach you everything I can, covering probably 80% of what you need. The other 20% you figure out on your own.
  
• You are comfortable with directness — I don't want to have to dance around feedback or sugarcoat things.
  
• You are proactive, not reactive — You're already thinking about what I need next before I ask.
  
• You can manage up — If I throw 10 things at you and the realistic answer is 6, you tell me that.
  
• You communicate well and keep me in the loop — especially early on.
  
• You are adaptable — This role will evolve. Change doesn't throw you off — it energizes you.
  
• You have real-world flexibility — Real estate doesn't work 9–5, and neither does this role.
  

What this looks like practically:

• 
  
• Full-time position from day one
  
• In-person for the first 30–90 days — this is non-negotiable. We build trust face-to-face.
  
• Hybrid (work from home + in-person) once you've earned that flexibility
  
• 90-day trial period — this protects both of us.
  
• $54,000/year base salary + bonus — with realistic upside of $75K+ in year one
  
• You must be local and available
  

To apply:

Do NOT email a resume.

Fill out our application at: submitted any other way will not be reviewed — and yes, that's intentional. Following directions is the first test.

One last thing: if you read this post and thought "that sounds intense" — this probably isn't the role for you, and that's okay. If you read it and thought "that sounds exactly like the kind of person I want to work for" — we should talk.