Professional Case Management Remote Jobs in Usa
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We are seeking a FORGE Lead Case Manager/Co-Facilitator to join our team.
Starting Salary: $56,000 (Salary)
Contingent Upon Funding- External Research Project. Employment is contingent upon its continued grant support.
We are seeking a FORGE Lead Case Manager/Co-Facilitator to join our team. The University of Kansas School of Social Welfare (KUSSW) and its partner, Cornerstones of Care, will develop and deliver the project, Family Opportunity, Resilience, Grit, Engagement - Fatherhood (Kansas FORGE Fatherhood). Kansas FORGE Fatherhood will serve fathers and father-figures raising a child by improving outcomes in healthy relationships, parenting practices, economic stability, and receive support in accessing community resources to long-term success.
The FORGE Lead Case Manager/Co-Facilitator works under the direction of the Manager of FORGE Fatherhood Project and is responsible for delivering the proposed program model, which includes the evidence-based Strengthening Father Involvement (SFI) curriculum, the evidence-informed financial program Money Habitudes (MH), and individualizing training based on participant's goals and needs as identified in case management. Additionally, the FORGE Lead Case Manager/Co-Facilitator provides case management to fathers and works closely with the Case Managers to ensure participants build relationship skills, gain positive parenting skills, and move towards economic stability.
WHAT YOU WILL DO:
- Facilitate workshops, creating a supportive, culturally responsive, and flexible learning environment for fathers
- Ensure program implementation supports methods for fathers to work collaboratively with spouses or co-parents.
- Provide oversight and guidance to FORGE Case Managers.
- Manage a case load of father participants, developing individualized plans to assist them in obtaining healthy relationships, positive parenting skills, and economic stability.
- Connect fathers with community resources to assist them in meeting personalized goals.
WHAT YOU WILL BRING:
Our ideal candidate will have 2-5 years of child and families services experience and the following:
- Bachelor's degree in social work or other human service-related field.
- Master's degree in social work or other human service-related field and 2-5 years of work experience in child and family services. Licensed by the Behavioral Sciences Regulatory Board to practice in Kansas (LBSW, LMSW, LSCSW, Professional Counselor, LMFT, and/or Alcohol and Drug Counselor) preferred.
- A valid driver's license in the state you reside in, proof of current vehicle insurance, and reliable transportation.
WHO WE ARE:
Cornerstones of Care is a mental and behavioral health nonprofit certified in trauma-informed care that provides evidence-based prevention, intervention, treatment, and support services to help children and families improve their safety and health by making positive changes in their lives. Each year, our team empowers children and families in Kansas, Missouri, and beyond through three key service areas:
- Youth & Family Support - We help youth gain independence through social and living support programs while empowering families with the skills and resources they need to become resilient and successful.
- Foster Care & Adoption - We reunify and unite families while recruiting and providing support to foster parents and youth in foster care.
- Education & Community Trainings - We help students achieve academic success while giving educators the tools to create safe learning environments to improve their students' behaviors and offer innovative learning opportunities to build and improve knowledge in the community.
CORNERSTONES OF CARE'S ORGANIZATIONAL COMMITMENTS:
- Nonviolence - helping to build safety skills and a commitment to a higher purpose.
- Emotional Intelligence - helping to teach emotional management skills.
- Social Learning - helping to build cognitive skills.
- Open Communication - helping to overcome barriers to healthy communication, learn conflict management.
- Democracy - helping to create civic skills of self-control, self-discipline, and administration of healthy authority.
- Social Responsibility - helping to rebuild social connection skills, establish healthy attachment relationships.
- Growth and Change - helping to work through loss and prepare for the future.
OUR BENEFITS:
Cornerstones of Care offers a competitive benefits package, which includes:
- 9 Paid Holidays, Unlimited Paid Time Off, and Paid Sick Leave
- Team members who work at least 30 hours per week are eligible for
- Health insurance benefits (medical, prescription, dental, vision)
- Cafeteria plans (Health Savings Account (HSA) and Medical and Dependent Care Flexible Spending Accounts)
- Ancillary insurance benefits (accident insurance, critical illness insurance, hospital indemnity insurance, short-term disability insurance, voluntary life)
- Cornerstones of Care provides long-term disability insurance and basic term life/AD&D insurance at no cost to the team member
- Retirement savings plan (401K) with employer match
- Pet Insurance
- Employee assistance program (EAP)
- Tuition reimbursement program
- Public Service Loan Forgiveness.
- To view more information on our benefits, please visit our Job Openings page at Join Our Team - Cornerstones of Care to download the current benefits guide.
Questions?
Please contact: Cornerstones of Care, People Experience Team
8150 Wornall Rd., Kansas City, MO 64114
Phone: Fax:
Like us on Facebook at: cornerstonescareers
Employment Conditions:
Contingent Upon Funding - External Research Project. The project is supported by grant number 90ZJ0128 from the Children's Bureau within the Administration of Children and Families, a division of the U.S. Department of Health and Human Services. Employment is contingent upon its continued grant support[1][PN1] .
Cornerstones of Care is an Equal Opportunity Employer
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status, or genetic information.
[1] The production of this job posting was supported by Grant Number 90ZJ0128-1 from the Administration for Children and Families (ACF). Its contents are solely the responsibility of the University of Kansas and do not necessarily represent the official view of ACF.
Blue Summit Hospice and Palliative Care was founded based on the knowledge that great clinical care can only be achieved by a great clinical staff. Our company was started by clinicians with hands-on experience working in end-of-life care. And our goal is not only to provide the best possible care but also to be the best possible place to work.
We place as much focus on staff training and retention as we do on our patient care. And that's how it should be! End-of-life care requires a sincere commitment to meeting the unique needs of the patients and families we serve. Blue Summit has that same level of commitment to our staff.
If you are a clinical end-of-life professional or simply want more information about our services, reach out to us, and we'll be happy to explain the Blue Summit difference.
About the Role:
The RN Case Manager Hospice plays a critical role in delivering compassionate, patient-centered care to individuals facing life-limiting illnesses in the Snellville community. This position is responsible for coordinating and managing comprehensive hospice care plans that address the physical, emotional, and psychosocial needs of patients and their families. The RN Case Manager serves as a liaison between patients, families, interdisciplinary team members, and external healthcare providers to ensure seamless communication and continuity of care. By conducting thorough assessments and regularly evaluating patient progress, the RN Case Manager ensures that care goals are met while respecting patient dignity and preferences. Ultimately, this role contributes to enhancing the quality of life for patients during their end-of-life journey through expert clinical management and empathetic support.
Minimum Qualifications:
- Current and valid Registered Nurse (RN) license in the state of Georgia.
- Minimum of two years of clinical nursing experience, preferably in hospice, palliative care, or related fields.
- Strong knowledge of hospice care principles, symptom management, and end-of-life care practices.
- Excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.
- Ability to manage multiple cases simultaneously while maintaining attention to detail and documentation accuracy.
Preferred Qualifications:
- Certification in Hospice and Palliative Nursing (CHPN) or equivalent specialty certification.
- Experience with electronic medical records (EMR) systems and hospice-specific documentation software.
- Background in case management or care coordination within a hospice or home health setting.
- Familiarity with Medicare hospice regulations and reimbursement processes.
- Demonstrated skills in patient and family education, grief counseling, and cultural competency.
Responsibilities:
- Conduct comprehensive patient assessments to develop individualized hospice care plans.
- Coordinate interdisciplinary team meetings to review and update patient care goals.
- Monitor patient conditions regularly and adjust care plans as necessary to meet evolving needs.
- Provide education and support to patients and their families regarding disease progression, symptom management, and available resources.
- Serve as the primary point of contact for patients, families, and healthcare providers to facilitate effective communication and care coordination.
- Ensure compliance with hospice regulations, documentation standards, and quality assurance protocols.
- Advocate for patient rights and preferences while promoting comfort and dignity in end-of-life care.
- Collaborate with community resources and support services to enhance patient and family support.
Skills:
The RN Case Manager Hospice utilizes clinical nursing skills daily to assess patient conditions, manage symptoms, and implement care plans tailored to individual needs. Strong communication skills are essential for educating patients and families, facilitating interdisciplinary collaboration, and advocating for patient preferences. Organizational and time management skills enable the RN to effectively coordinate multiple cases, ensuring timely interventions and accurate documentation. Proficiency with electronic medical records supports efficient record-keeping and compliance with regulatory requirements. Additionally, empathy and cultural sensitivity are critical in providing holistic care that respects diverse backgrounds and supports patients and families through challenging end-of-life experiences.
Compensation details: 86 Yearly Salary
PI40947ff0aebe-362
This role is with a leading national provider of home and community-based health services and focuses on conducting in-home assessments, coordinating care across providers, and ensuring patients receive the appropriate level of care while improving outcomes and managing costs.
This is a home health, field-based position requiring strong clinical judgment, organization, and collaboration with interdisciplinary teams, with the goal of transitioning into a permanent role.
Key Responsibilities Perform comprehensive in-home assessments for high-risk members to evaluate clinical and functional needs Collaborate with primary care providers to develop and implement individualized care plans Coordinate care across physicians, social workers, discharge planners, and other healthcare professionals Manage care transitions to ensure patients move to the appropriate level of care Identify and implement non-medical supports (e.g., housing, transportation) to improve treatment compliance Monitor and reassess patient progress, ensuring cost-effective and appropriate care delivery Maintain detailed documentation of clinical, functional, and financial outcomes Engage specialty resources when needed to support optimal patient outcomes Promote health education, illness prevention, and early intervention strategies Act as a patient advocate while maintaining strict confidentiality and privacy standards Participate in weekly case conference meetings (Wednesdays at 8:45 AM) Performance Expectations Manage a caseload benchmark of approximately 30 cases per week Qualifications Active, unrestricted Registered Nurse (RN) license Background in care management, home health, or case management Associate’s or Bachelor’s degree in Nursing or related field Strong ability to analyze complex clinical information and make sound decisions Excellent communication and organizational skills Preferred Skills & Experience Experience with Home Care Home Base (HCHB), PointCare, or PointClickCare Case Management certification Proficiency with Microsoft Teams and general technology platforms Ability to work independently in a field-based environment Additional Details Mileage reimbursement provided at $0.43 per mile Opportunity to orient and mentor less experienced clinicians Coverage area: Bergen County, NJ Collaborative, patient-centered care environment .
Organization
The National Conflict Resolution Center (NCRC) empowers individuals, organizations and communities with the skills and resources needed to address conflict, intolerance and incivility in our society.
West Coast Resolution Group (WCRG), a division of NCRC, provides exceptional and affordable mediation services to the legal community. Our panel of experienced neutrals brings extensive expertise mediating a wide range of cases. Through this work, we continue NCRC’s mission of helping resolve conflicts in our society, one mediation at a time.
Position Overview
The Case Administrator supports WCRG by assisting with case management and providing administrative support to the case management team, mediators, attorneys, and clients. This role plays an important part in ensuring mediations run smoothly from initial setup through completion. The position includes a combination of administrative case management, client interaction, and mediation support for both remote and in-person sessions.
This is a hybrid/remote position requiring the candidate to work three days per week in the office and two days per week remotely. This schedule is subject to change as needed.
Key Responsibilities
· Creates and organizes case file documentation in the MyCase case management software, including initial case setup with clients, attorneys, mediators, and key deadlines for payments, mediation briefs, and signatures.
· Coordinate logistics for virtual and in-person mediations, including preparing conference rooms and managing Zoom breakout rooms.
· Welcome mediators, attorneys, and their clients and assist with conference room or virtual room assignments.
· Collect and track signed confidentiality agreements prior to mediation.
· Assist in ensuring mediation briefs are submitted to the mediator before the session.
· Prepare conference rooms for mediations and restock supplies as needed.
· Coordinate lunch orders for mediation sessions when required.
· Ensure department laptops and technology are functioning properly for mediations.
· Provide light front desk support.
Qualifications
· Bachelor’s degree or Associate’s degree in a related field.
· Demonstrated experience working in a professional environment.
· A combination of education and 2–3 years demonstrated administrative or clerical experience in an office setting will be considered.
· Strong organizational skills with exceptional attention to detail.
· Ability to manage and prioritize multiple tasks.
· Dependable, professional, and able to maintain confidentiality.
· Experience in a legal or mediation office is preferred but not required.
WORK ENVIRONMENT
· Non-smoking, professional office environment
· Fast paced working with multi-level distractions
COMPENSATION
· Hourly rate range: $23-$25/hour depending on experience
· Health insurance, 401(k), PTO and holidays
· Downtown office with parking structure, partially paid parking
SPECIAL CONDITIONS
· Ability to work extended hours as needed
· This is a position with a hybrid schedule with 3 in-office workdays and 2 remote days. In-office days will be at the NCRC downtown office. Hybrid schedule is subject to change at any time at the discretion of the company.
· Ability to attend all mandatory NCRC staff meetings and events.
BACKGROUND CHECK
Employment is contingent upon successful completion of a background check in accordance with applicable laws and organizational policy.
EEO & INCLUSION
NCRC is an equal opportunity employer committed to building an inclusive workplace. We welcome applicants from diverse backgrounds and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.
General Summary of Position
Serves as a member of the Case Management Team and applies RN clinical expertise and medical appropriateness to care coordination and discharge planning. Facilitates the delivery of quality cost effective patient-centered care from pre-admission through post-discharge timeframe. Ensures the care is designed to meet individualized patient outcomes. Monitors the care and services delivered to selected patient populations during the acute hospital stay promotes effective case management and utilization of resources and works to achieve optimal clinical and resource outcomes for the acute and post-hospital phases of care.
Primary Duties and Responsibilities
- Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
- Collaborates with the multidisciplinary health care team to develop and coordinate the plan of care.
- Communicates with patient family and/or significant other health care team external case manager community resources and facility to address appropriate issues and patient/family goals.
- Demonstrates the ability to develop a plan of care that addresses needs across the continuum; have an intervention for problems identified; develop long- and short-term goals with specific time frames for resolution; identify specific services to be provided in the care plan; include the family/care-giver in the plan of care; and show life planning contingencies such as power of attorney and/or advance directives.
- Evaluates and documents the patient's response to the plan of care and achievement of outcomes. Makes recommendations for modifications to the plan of care as indicated. Adheres to all policies and procedures regarding documentation and confidentiality of information.
- Maintains knowledge of regulatory agencies' requirements necessary criteria for admission to various care settings and Medicare's/Medicaid's reimbursement methods for different levels of care.
- Manages a caseload of patients. Identifies essential resources needed to implement the plan of care.
- Manages own professional growth in the area of managed care care management other health care financial trends clinical practice and research.
- Manages patient care according to multidisciplinary plan of care and/or managed care contracts by directing decision making and identifying and managing barriers that impact on patient care outcomes.
- Participates in Performance and Service Improvement teams. Assists in program evaluation through customer service surveys LOS data analysis charge/discharge data comparison to state averages and best practice/benchmark data.
- Performs a comprehensive assessment in collaboration with interdisciplinary team to identify patient-specific problems and needs related to diagnosis treatment including psychosocial and financial concerns as well as medical.
Minimal Qualifications
Education
- Associate's degree in Nursing (ADN) required
- Bachelor's degree in Nursing (BSN) preferred
Experience
- Minimum of 2 years clinical experience in an acute care hospital setting required
- 1-2 years case management experience preferred
Licenses and Certifications
- RN - Registered Nurse - State Licensure and/or Compact State Licensure in the District of Columbia or Maryland depending on work location required
- CCM - Certified Case Manager preferred
Knowledge Skills and Abilities
- Ability to use computer to enter and retrieve data.
- Working knowledge of Microsoft Word Excel and PowerPoint applications.
- Effective verbal and written communication skills.
- Must be able to run and analyze departmental productivity reports.
- Excellent interpersonal skills required.
Case Manager / Counselor (Bachelor’s)
- Claiborne, Cocke, Hamblen, & Sevier Now Hiring: Case Managers, Specialists & Counselors (Bachelor’s Level) Location: Claiborne, Cocke, Hamblen, & Sevier Counties, Tennessee Start Your Career with Purpose – Join the McNabb Center Today! Are you ready to make a real difference in the lives of others? The McNabb Center is actively seeking passionate, dedicated professionals to join our team across East Tennessee.
With a range of opportunities available, now is the perfect time to begin or grow your career in mental health and social services.
We are currently accepting applications for bachelor’s level positions in the following areas: Non-Residential Positions Jail to Work Case Manager Location: Hamblen County Starting Pay: $18.97 Based on education and experience Key Responsibilities: Provide case management services using a social model approach to adult women incarcerated in the Hamblen County Jail Facilitate weekly case management sessions and therapeutic groups Offer information, referral, advocacy, and coordination with community agencies and referral sources Participate in weekly treatment team meetings Monitor medication, provide crisis intervention and therapeutic support as needed Maintain complete and timely documentation per agency and CARF standards Embrace recovery-oriented values including empowerment, normalization, rehabilitation , and continuity of care Participate in direct supervision and work a flexible schedule based on program needs Typical Work Environment: Services are provided both in the office , Jail to Work group rooms , and in the community .
Clients may also participate in activities and groups in designated recovery home settings.
Education Requirement: Bachelor’s degree in a social services or behavioral health-related field Health Link Care Coordinator Location: Cocke, Claiborne, Hamblen, & Sevier Counties Starting Pay: $18.97 / hour Key Responsibilities: Coordinate care across behavioral, physical, and community-based providers Develop and implement individualized intervention plans Serve as liaison between schools, homes, and healthcare systems Provide holistic care and advocacy across all life domains Education Requirement: Bachelor’s degree General Requirements & Additional Information Driver’s license and reliable personal vehicle required for most positions Travel requirements and on-call responsibilities vary by role PRN (as-needed) opportunities available Salary is based on education, experience, licensure , and client population served Applicants selected for further consideration may be contacted via phone, email, or text by a McNabb Center hiring manager Some positions may require an F-Endorsement license for transporting clients Ready to make a meaningful impact? Apply today and help us continue “Improving the lives of the people we serve.” EOE McNabb Center is an Equal Opportunity Employer.
The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.
Job Description This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises.
Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.
This job description does not constitute a written or implied contract of employment.
Background Checks McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.
Employment is contingent upon clean drug screen, background check, and driving record.
Additionally, certain programs are subject to TB Screening and/or testing.
PI32fa8977680c-25448-34138907
About Us
Hines is a nationwide, independent leader in personalized managed health care, focused on what’s important to you—comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.’s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.
We are growing and are looking for nurses who are ready to leave hands on nursing and expand their careers! Come work in a supportive, safe and friendly environment that provides opportunities for growth!
Overview:
Our Case Manager role allows you to utilize your clinical nursing experience to develop a plan for meeting health care needs of the patient, while continuing to professionally grow in health care knowledge and perspective. Be the patient advocate you desire to be!
Specialty Case Manager positions also available!
- Oncology: Minimum of 2 years acute oncology preferred but not required.
- Chronic Condition: Minimum of 2 years of disease management preferred but not required.
- Behavioral Health: Minimum of 2 years in a full-time acute inpatient setting or specialty area (i.e., emergency department, inpatient BH (including float), or treatment program)
This position is full-time, Monday - Friday, no weekends or nights! This is an in-office position until successful completion of the orientation period and then there is an option for a hybrid option of two days working from home and three days in the office.
- A regular full-time schedule.
- Hybrid home/office opportunity after successful completion of orientation period.
- No weekends, nights or holidays!
- Competitive Benefit Package, Includes Long Term Care
- 401K with company match
- Generous time off policy
Hines is a 37 year company recognized in the industry for high standards and quality work
PM21
Requirements:
Qualifications:
- Hines and Associates only hires licensed/certified medical professionals with an unrestricted license/certification in the state or in a state that has licensure reciprocation with the state of the office location the employee is working in. Must be an RN.
- Successful completion of case management orientation program
- Minimum of 2 years full time acute impatient setting or specialty area (i.e. ICU, ER, Oncology, NICU, Acute Rehab)
- Excellent communication skills
- Basic typing/computer knowledge with minimum keyboarding speed of 35WPM; 6) Previous case management experience helpful but not required.
- Previous case management or insurance industry experience helpful but not required.
Physical Requirements:
- No significant physical exertion required.
- rare travel to do onsite evaluations for patients as required at homes, hospitals, etc.
*Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.*
PI8ef3c0e2705a-362
Prime Staffing is seeking a travel nurse RN Case Management for a travel nursing job in Irvine, California.
Job Description & Requirements
- Specialty: Case Management
- Discipline: RN
- Start Date: ASAP
- Duration: 13 weeks
- 40 hours per week
- Shift: 8 hours
- Employment Type: Travel
About the Position
Specialty: RN Case Manager
Experience: 1+ year of recent case management or discharge planning experience preferred
License: Active State or Compact RN License
Certifications: BLS – AHA
Must-Have: Strong assessment, discharge planning, and utilization review skills
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Description: The RN Case Manager coordinates patient care plans and services across the continuum of care. Works closely with providers, social workers, and external agencies to ensure timely, efficient, and effective discharge planning and transitions. Supports utilization management and ensures compliance with payer guidelines. Onboarding typically takes 2–4 weeks based on documentation and clearance processes.
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Requirements
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Required for Onboarding:
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- Active RN License
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- BLS
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Prime Staffing Job ID #35857817. Pay package is based on 8 hour shifts and 40.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:Case Manager,08:00:00-16:00:00
About Prime Staffing
At Prime Staffing, we understand the importance of finding the perfect fit for both our clients and candidates. Prime Staffing utilizes a unique matchmaking approach, providing the most qualified contingent staffing to our clients, and the most competitive contracts to our workforce. Our experienced team takes the time to get to know both our clients and candidates, their needs, and preferences, to ensure that each placement is a success.
We offer a wide range of staffing services including temporary, temp-to-perm, and direct hire placements. Our extensive network of qualified candidates includes nurses, allied healthcare professionals, corporate support professionals and executives.
Employer
City of Kirkland
Salary
$105,122.98 - $122,830.27 Annually
Location
Kirkland, WA
Job Type
Full-Time
Job Number
202100752
Location
Fire - Mobile Integrated Health Program
Opening Date
03/04/2026
FLSA
Exempt
Bargaining Unit
AFSCME
Job Summary
The City of Kirkland's Fire Department is seeking to hire a Case Worker I for the Mobile Integrated Health (MIH) division!
Why Kirkland?
Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!
If you ask our employees why they love where they work, they will tell you about the great people, work environment, supportive leadership and City Council, and fearless innovation.
We also invest in you!
Competitive Wages: We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.
Awesome benefits: The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.
Childcare Programs: To help address the challenge of reliable childcare, the City of Kirkland has agreements with two local childcare providers that offer discounted rates for our employees at 10 locations within 20 miles of Kirkland. Learn more!
Training and Career Development: The City of Kirkland believes in developing it's employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.
Job Summary
The role of the Case Worker is to mitigate the impact of chronic 911 callers and to better protect our most vulnerable residents. The Case Worker facilitates access to social services and non-emergency medical services for vulnerable adults and families in crisis encountered by 911 responders within the Fire Department.Distinguishing Characteristics: The Case Worker is a full-time civilian position working within the Mobile Integrated Health (MIH) program reporting to a Chief Officer. This position works in conjunction with Regional Crisis Response Agency Crisis Responders and other community partners. The Case Worker visits clients as part of a team with an Emergency Medical Technician.
The Case Worker I is an entry-level level position within the Case Worker job series. This classification is reserved for those with an associate license and/or master's degree. An employee in the Case Worker I classification will move to the Case Worker II classification when they are able to demonstrate that they have an independent clinical practice license from the Washington State Department of Health.
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
- Follows up with clients and makes in-home visits to meet, interview, and assess residents after an initial encounter, referral, or response at the request of Police, Fire, or other authorized entities. Conducts biopsychosocial assessments when needed.
- Serves as one of the Department's subject matter experts on social and human services.
- Establishes and maintains relationships with outside agencies who are partners in the effort to guide 911 callers towards appropriate medical and social services.
- Participates in the development of the Department's performance metrics, tracking, and referrals related to the Mobile Integrated Health team.
- Promotes best practices in treatment approaches, support systems, and interventions through trainings that support clinical competency, culturally relevant practices, and use of appropriate technologies.
- Works with adult family homes, assisted living facilities, group homes, skilled nursing facilities and other care facilities to improve client outcomes.
- Works with City personnel who encounter and refer vulnerable individuals in need of assistance in their care, safety, mental or physical health issues.
- Keeps timely and organized progress notes on individuals enrolled for services.
- Uses clinical experience and expertise to inform evaluation, case management, coaching, and advocacy decisions with clients referred to MIH.
- Monitors and finds solutions for callers who are deemed "high users" of the 911 system.
- Provides proactive leadership to foster understanding and teamwork in the area of community response.
- Fosters a positive and supportive work environment; promotes diversity, equity, inclusion, and belonging in the workplace, contributing to an environment of respectful living and working in a multicultural society.
- Completes and maintains training requirements as established by the Department.
- Performs functions as assigned in the City's emergency response plan in the event of an emergency.
Knowledge, Skills and Abilities
- Skilled in tracking client progress outcomes and use of data systems for case management and outcome tracking.
- Knowledge of HIPPA and RCW's and other laws related to the maintenance, retention, and confidentiality of patient records.
- Skilled in applying a trauma-informed care approach with people of diverse backgrounds.
- Knowledge of the principles of behavior and motivation.
- Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
- Knowledge of local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare and Medicaid.
- Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
- Knowledge of business letter writing, email communications, and report preparation.
- Understanding of regional programs and initiatives, including partnerships and inter-agency cooperation with other public and private agencies in the region such as MIH in King County and the Regional Crisis Response (RCR) Agency.
- Ability to exercise good judgment and assume responsibility for decisions, consequences, and results having an impact on people, the organization, and quality of service within the assigned area.
- Ability to effectively handle confidential, delicate, and sensitive issues, using tact and diplomacy.
- Excellent interpersonal skills, including the ability to effectively communicate and build and maintain effective team relationships with employees, public officials, and diverse populations.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Ability to maintain and project a calm, informational, and persuasive demeanor in stressful situations.
- Ability to establish and maintain productive professional relationships with City of Kirkland staff, MIH program partners, RCR Agency affiliates, and other community partners.
- Ability to meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with community in mind; establish and maintain effective relationships and gain trust and respect.
- Value Diversity, Equity, Inclusion, and Belonging. Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experience; inspire and encourage fair treatment.
Qualifications
Minimum Qualifications:
- Education: Master's degree in social work, sociology, psychology, human development, or other related field or Associate's license as a social worker, mental health counselor, or marriage and family therapist as defined by WAC 246-809.
- Experience: 1 year of paid experience in a health care setting, including public health or behavioral health.
- Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.
- Must have a valid Washington State Driver's license with 30 days of hire, and ability to remain insurable under the City's insurance to operate motor vehicles.
- Experience working with public safety entities preferred.
Other
Physical Demands and Working Environment:
Must be physically capable of effectively using and operating various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine. Must be able to safely operate a city vehicle.
Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling. Will navigate rugged terrains and unsanitary public places, homes, and shelters. Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection.
Work involves contact with individuals and clients who may be experiencing housing insecurity. The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm. Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities. May include exposure to bloodborne pathogens or other potentially infectious material (OPIM).
This position encounters foot hazards as defined by the WAC, which may include any of the following: falling objects, rolling objects, piercing/cutting injuries, or electrical hazards.
Selection Process
Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled.
The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf 711.
Organization Overview
The National Conflict Resolution Center (NCRC) provides resources, training, and expertise to help people, organizations, and communities manage and resolve conflict with civility. Headquartered in San Diego, NCRC's work reaches across the region and beyond, addressing complex social challenges by equipping individuals with practical communication tools to engage in constructive dialogue—even when the topics are difficult.
Position Summary
The Community Mediation Case Coordinator serves as the first point of contact for San Diego County community members seeking conflict resolution services. This role manages intake and screening, coordinates mediation logistics, provides conflict coaching when appropriate, and ensures timely, accurate documentation in alignment with NCRC protocols and mediation ethics. The Coordinator communicates frequently with clients, mediators, partners, and referring agencies to move cases forward. The Coordinator serves as a knowledgeable representative of NCRC, ensuring that outreach efforts are accessible, culturally responsive, and aligned with the organization's mission to promote constructive dialogue and equitable conflict resolution across diverse communities.
Essential Duties & Responsibilities
Intake & Assessment
•Receive referrals and inbound requests; conduct intake interviews and screen cases for mediation appropriateness.
•Explain program scope, process, confidentiality, and participant expectations; provide information and resources.
•Offer conflict coaching or conciliation when mediation is not appropriate or when parties are not ready to participate.
Case Coordination & Logistics
•Coordinate case logistics, including mediator assignment, scheduling, interpreter needs, space or virtual platform setup, and materials.
•Communicate with clients, mediators, attorneys, courts, and community partners to facilitate case progress.
•Monitor caseload, timelines, and follow‐ups to meet program service standards and turnaround goals.
Documentation, Data, and Quality
•Document all contacts, case notes, agreements, and outcomes in the case management system with accuracy and timeliness.
•Safeguard confidentiality and maintain neutrality in accordance with mediation ethics and NCRC policies.
•Track and report data (e.g., caseload, stage, outcomes, demographics) to support grants, contracts, and continuous improvement.
Client Care & Communications
•Use trauma‐informed, culturally responsive, and inclusive communication practices with all participants.
•De‐escalate highly charged conversations; exercise sound judgment in sensitive situations.
•Provide referrals to community resources when mediation is not suitable or additional support is needed.
Outreach & Education Support
• Raise community awareness about available mediation and conflict resolution services.
•Share program information with partner organizations.
•Attend community events as needed.
•Assist with the preparation of educational materials or presentations.
Minimum Qualifications
•Certificate in Mediation/ADR or 1–2 years of relevant experience (mediation, conflict coaching, restorative practices, or similar).
•Bachelor's degree in a related field (e.g., social sciences, criminal justice, conflict resolution) or equivalent experience.
•Strong written and verbal communication skills; excellent listening and customer service orientation.
•Demonstrated ability to maintain confidentiality, neutrality, and professional boundaries.
•Experience working effectively with diverse communities across cultures, identities, and perspectives.
•Proficiency with Microsoft 365 and the ability to learn case management databases and virtual meeting platforms (e.g., Zoom/Teams).
•Ability to manage competing priorities in a fast‐paced environment with attention to detail and follow‐through.
Preferred Qualifications
•Bilingual or multilingual (Spanish, Vietnamese, Tagalog, Arabic, Burmese, etc.).
•Knowledge of the California court system and community resources.
•Experience with community mediation programs, small‐claims or housing matters, or court‐connected mediation.
Schedule & Work Environment
This is a hybrid position with three in‐office days and two remote days per week based on program needs. Regular in‐office work occurs at the NCRC City Heights location. Schedules may be adjusted to meet client and program requirements, including occasional evenings or weekends for mediations or events. Ability to attend mandatory staff meetings and organizational events is required.
Compensation
Hourly range is $23 -$25/hour (non‐exempt)/Annualized at $47,840 to $52,000. Pay is commensurate with experience and qualifications.
Benefits
•14 paid holidays per year.
•Two (2) weeks of paid vacation annually (accrual policy applies).
•Health stipend.
•Retirement plan with employer 3% match.
Physical Requirements & Work Conditions
Prolonged periods of sitting and computer use; ability to communicate by phone and video; occasional lifting up to 15 pounds for materials or equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Background Check
Employment is contingent upon successful completion of a background check in accordance with applicable laws and organizational policy.
EEO & Inclusion
NCRC is an equal opportunity employer committed to building an inclusive workplace. We welcome applicants from diverse backgrounds and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.
