Pressed Cafe Menu Jobs in Usa

Unleash Your Potential at Quad – Don't Miss Out!

Ready to  supercharge your career  and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in  Spartanburg, SC. Your adventure to success begins now – grab this opportunity!

Our 82,000 sq. ft. facility in Spartanburg, SC, is a state-of-the-art packaging plant that serves a diverse range of clients, including medical, pharmaceutical, and well-known liquor and tobacco brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems. 

The facility is well-lit with both natural and artificial lighting,  climate-controlled , and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals!

Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age , buoyed by its full-service media agency, Rise , and creative agency, Betty . Quad is also one of the largest commercial printers in North America, according to Printing Impressions . 

Quad is seeking a Flexo Press Operator for our Spartanburg, SC location. We are looking for operators who are flexible and can work the night shift:

4 pm – 2 am (Mon-Thurs)

Wages start between $19.00 - $25.00 / hour or more based on relevant work experience and a strong employment history. 

Essential Functions of this position include:

• Prepare for Operation - Access job ticket information and set up a flexographic printing press to produce labels and other products to customer specifications. Ensure the machine is adequately stocked with the correct raw materials for each job. 
• Operate Flexographic Press - Operate assigned equipment in accordance with company safety standards and departmental SOPs to produce printed products according to customer specifications. Continually monitor supply levels of inks, paper, and other required materials to add as needed. Make routine adjustments as needed to maintain print quality and correct any issues as soon as possible.
• Perform Troubleshooting & Maintenance - Observe and monitor machine operations to determine whether adjustments are needed. Perform basic maintenance and advanced troubleshooting of assigned equipment during shift.
• Perform Quality Checks - Complete quality checklist(s) and other required documentation. Perform visual quality checks of the product throughout the printing process to ensure customer satisfaction. Flag bad product for removal from job run. Cut samples from each job and compare them to product standards to ensure compliance with customer specifications.
• Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order.  

Required Knowledge, Skills, and Abilities include:

• Knowledge of the setup and operation of a flexographic printing press,, specifically Mark Andy P5 experience preferred, but will consider those with experience on other models as well. 
• Mechanical aptitude and skills to perform troubleshooting and maintenance.
• Attention to detail and accuracy.
• Excellent communication skills.
• Ability to analyze problems for root causes and determine solutions.
• Ability to match and detect differences in similar color shades and hues.
• Ability to understand, remember, and apply/follow written and verbal instructions.
• Ability to understand, remember, and communicate routine, factual information.
• Ability to complete routine, existing forms.
• Ability to organize one's schedule and tasks for efficient workflow and production.
• Ability to perform tasks with room for personal interpretation; problem-solving involves a supervisor when needed.
• Ability to count accurately.
• Ability to add, subtract, multiply, and divide numerical data.
• Ability to use measuring equipment to determine substrate sizes, etc. 

Working Conditions include:

• Requires work with moving mechanical parts.
• Requires work in a noisy, fast-paced environment where forklifts and other machinery are used.
• Requires work at risk of electrical shock.

Additional Information

The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include overtime and shift differentials. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!

If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.

Unleash Your Potential at Quad – Don't Miss Out!

Ready to  supercharge your career  and make a lasting impact? At Quad, we're excited to welcome ambitious individuals who are driven to excel. Are you mechanically inclined or maintenance-savvy? Ready to take on a new challenge? Look no further! We're looking for motivated, detail-oriented individuals to join our vibrant team in  Spartanburg, SC. Your adventure to success begins now – grab this opportunity!

Our 82,000 sq. ft. facility in Spartanburg, SC, is a state-of-the-art packaging plant that serves a diverse range of clients, including medical, pharmaceutical, and well-known liquor and tobacco brands. We offer Sheetfed offset, and narrow-web flexo, along with die cutting and custom folding/gluing, all supported by advanced inline quality control systems. 

The facility is well-lit with both natural and artificial lighting,  climate-controlled , and impeccably clean. We take great pride in fostering a friendly, team-oriented atmosphere where everyone collaborates to achieve our goals!

Headquartered in Wisconsin, Quad is a marketing experience company that helps brands make direct consumer connections, from household to instore to online. The company does this through its MX Solutions Suite, a comprehensive range of marketing and print services that seamlessly integrate creative, production, and media solutions across online and offline channels. Supported by state-of-the-art technology and data-driven intelligence, Quad simplifies the complexities of marketing by removing friction wherever it occurs along the marketing journey. With approximately 11,000 employees in 11 countries, we serve around 2,100 clients, including industry-leading blue-chip companies that serve both business and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked among the largest agency companies in the U.S. by Ad Age , buoyed by its full-service media agency, Rise , and creative agency, Betty . Quad is also one of the largest commercial printers in North America, according to Printing Impressions . 

Quad is seeking a Flexo Press Operator for our Spartanburg, SC location. We are looking for operators who are flexible and can work the night shift:

4 pm – 2 am (Mon-Thurs)

Wages start between $19.00 - $25.00 / hour or more based on relevant work experience and a strong employment history. 

Essential Functions of this position include:

• Prepare for Operation - Access job ticket information and set up a flexographic printing press to produce labels and other products to customer specifications. Ensure the machine is adequately stocked with the correct raw materials for each job. 
• Operate Flexographic Press - Operate assigned equipment in accordance with company safety standards and departmental SOPs to produce printed products according to customer specifications. Continually monitor supply levels of inks, paper, and other required materials to add as needed. Make routine adjustments as needed to maintain print quality and correct any issues as soon as possible.
• Perform Troubleshooting & Maintenance - Observe and monitor machine operations to determine whether adjustments are needed. Perform basic maintenance and advanced troubleshooting of assigned equipment during shift.
• Perform Quality Checks - Complete quality checklist(s) and other required documentation. Perform visual quality checks of the product throughout the printing process to ensure customer satisfaction. Flag bad product for removal from job run. Cut samples from each job and compare them to product standards to ensure compliance with customer specifications.
• Perform Line Clearance - Clean assigned area by removing all products from the line, trash, boxes, and other supplies associated with a completed order.  

Required Knowledge, Skills, and Abilities include:

• Knowledge of the setup and operation of a flexographic printing press,, specifically Mark Andy P5 experience preferred, but will consider those with experience on other models as well. 
• Mechanical aptitude and skills to perform troubleshooting and maintenance.
• Attention to detail and accuracy.
• Excellent communication skills.
• Ability to analyze problems for root causes and determine solutions.
• Ability to match and detect differences in similar color shades and hues.
• Ability to understand, remember, and apply/follow written and verbal instructions.
• Ability to understand, remember, and communicate routine, factual information.
• Ability to complete routine, existing forms.
• Ability to organize one's schedule and tasks for efficient workflow and production.
• Ability to perform tasks with room for personal interpretation; problem-solving involves a supervisor when needed.
• Ability to count accurately.
• Ability to add, subtract, multiply, and divide numerical data.
• Ability to use measuring equipment to determine substrate sizes, etc. 

Working Conditions include:

• Requires work with moving mechanical parts.
• Requires work in a noisy, fast-paced environment where forklifts and other machinery are used.
• Requires work at risk of electrical shock.

Additional Information

The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include overtime and shift differentials. Quad offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term disability insurance, paid parental leave, adoption & surrogacy benefits, pet insurance, and more!

If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.

Victorinox, maker of the original Swiss Army Knife, is seeking a seasoned, strategic, creative, and analytical communications professional with experience building high performance, impactful programs with measurable results.

The Public Relations Manager will manage PR, influencer, and affiliate initiatives across Victorinox, Wenger and Epicurean brands. This role is responsible for amplifying brand awareness, cultivating media and influencer relationships as well as supporting marketing and brand projects. The ideal candidate can own relationships with key media and influencers, is comfortable with social platforms, and has experience partnering with internal and external stakeholders.

Primary Responsibilities:

• Contribute to the development and implementation of publicity strategies for all Victorinox product categories, as well as Epicurean
• Manage the PR agency for Watches and Travel Gear, owning strategy and execution
• Responsible for influencers and events in the Watch and Travel Gear categories, from concept to execution and ROI
• Develop and follow a multi-channel editorial strategy in partnership with PR agency to ensure both quality and quantity of desired press
• Responsible for direct PR efforts for HoReCa/Foodservice, Slaughter and Corporate business
• Contribute to the identification and implementation of new strategies to adapt to the changing media and influencer landscape
• Influencer research for omni-channel platforms
• Execute PR and influencer reporting for all categories
• Develop seasonal press stories and pitches across the Victorinox portfolio
• Execute briefs and sponsored content for paid media
• Keep master pitch decks up to date with stand-out PR and influencer activities
• Create email communications to retailers and prospects with top-tier PR and influencer features
• Support management of budgets across all PR and Influencer activities
• Execute affiliate marketing and corresponding reporting
• Order and track product samples for press and influencers
• Research and maintain relationships with influencers for owned categories
• Execute day to day responsibilities including but not limited to:
• Analyzing all media coverage of the organization and drafting appropriate responses
• Create and manage media lists across brand portfolio
• Upload press to Global reporting system
• Follow topical news stories and monitor competitor news for communication to key stakeholders
• Support in managing media appointments for Tier 1 tradeshows.

Additional tasks as requested

Desired Skills/Experience:

• 5+ public relations experience, PR agency experience preferred
• BA degree in related field
• Excellent written, verbal, and presentation skills; Must be able to clearly communicate information effectively and persuasively
• Attention to detail and organization; ability to meet deadlines
• Action-oriented, focused on quality output
• Excellent project management experience; ability to effectively handle multiple projects simultaneously; strong time management skills
• Creative thinker with a positive, entrepreneurial attitude; Flexible and adaptable
• Strong knowledge of Microsoft Office suite and Cision
• Ambassador: Representing Victorinox products and values with passion and integrity

Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. This position is participating in decisions such as hiring, training and employee development and performance evaluations.

Our cafes are fast-paced, welcoming and put collaboration and learning at the forefront. No two days are the same and our Jr. Sous enjoy a work/life balance with a set schedule, weekends off and on-the-job-training for continuing your career in the culinary field.

We are looking for someone ideally with Asian cuisine cooking experience, as well as fine dining on the Mid-shift, 7:30PM- 5PM (hours may vary based on the business needs).

Experience cooking Asian cuisines or any fine dining experience is a plus!

Benefits/Perks:

• No Weekends
• Monday to Friday: 7:30PM- 5PM (salaried position; hours may vary)
• Snacks and meals provided during shifts
• Medical, Dental, and Vision Insurance
• 12 paid holidays
• 401K with match
• Vacation and Sick days

Organization Background

Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.

The Vision: Bring the world closer together.

Summary/Objective

Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. This position is participating in decisions such as hiring, training and employee development and performance evaluations.

Essential Functions*

• Responsible for achieving company objectives and goals.
• Foster and promote the Flagship brand and values within the client’s culinary culture.
• Promote and ensure that all staff is adhering to Flagship’s safety culture.
• Maintains a safe working environment by using food handling skills and proper food safety guidelines.
• Develop and maintain an employee engagement program that is based on Flagship core values.
• Partner with upper management and HR for guidance regarding corrective actions, reviews and employee issues.
• Responsible for consistently meeting the Company’s Key Performance Indicators [i.e., safety, staffing levels, attrition, etc.].
• Follows standard operation procedures set by the company.
• Manages assigned staff, to including scheduling Workday time clock activity and performance.
• Communicates job expectations to hourly employees; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating; and enforcing systems, policies procedures, and productivity standards.
• Continuously seeks opportunities to improve the customer experience. Encourages and builds mutual trust, respect, and cooperation among team members.
• Ability to work well under pressure in a fast-paced environment.
• Serves as a role model for hourly employees, to demonstrate appropriate behaviors.
• Responsible for production according to recipes/directions.
• Sets, manage and follow up on prep and production goals.
• Maintains food quality standards for the café.
• Oversees all phases of food procurement, production and service. Including: inventory, ordering, storage/rotation, food preparation, recipe adherence, plate presentation, service and production time standards.
• Conducts daily line checks, food reviews and recipes of the day.
• Ensures that clear feedback is provided to the entire kitchen team.
• Ensures the cleanliness of the kitchen by maintaining to specified standards, passing Health Department audits with a minimum of 90% or equivalent, and training staff on proper sanitation guidelines.
• Prepares food items consistently by adhering to standards with portion sizes, quality standards and kitchen rules, policies, and procedures.
• Able to interview new team members considering our values and culture. Other duties as assigned.

Knowledge and Skills

• Follows safety and sanitation procedures with all guidelines from OSHA and Department of Health.
• Excellent verbal skills with an ability to adjust communication style to suit the audience.
• Excellent culinary skills.
• Lead by example.
• Ability to manage multiple tasks and projects on a consistent basis.
• Ability to understand and speak Spanish is a plus but not required.
• Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program use by Flagship to conduct business.
• Ability to stay organized, prioritized and manage a busy schedule.
• Ability to handle kitchen equipment and tools safely.
• Interpersonal and organizational skills.
• Utilization of knife skills in a fast, efficient and safe manner.
• Sense of urgency.
• Professional appearance.
• Ability to move throughout the café and kitchen.
• High volume production & large batch cooking.
• Strong leadership skills.
• Ability to work with and support union employees and collaborate with union representatives (if applicable).
• Able to delegate work and hold others accountable for achieving needed results within designated timelines.
• Strong ability to influence positive change.
• Know where things are in the kitchen and how to use the equipment.

Education and Work Experience

• Culinary Degree (preferred but not required).
• Exemplary record of attendance, safety and performance in previous position.
• Solid track record of success in previous assignments demonstrating upward career tracking.
• 3-5 years’ experience of kitchen management in a full service, moderate to high volume restaurant or equivalent.

Work Environment

• The work environment for includes the following large kitchen environment elements and exposures.
• The noise level in the work environment is moderate to high noise level.
• The job operates in a corporate kitchen.
• Fast paced office environment when working in the café office.
• Fast paced kitchen, frequently changing environment in which interruptions are considered normal.
• Work environment involved constant exposure to working with chemicals.
• Work environment entails constant exposure to food allergens such as milk, egg, nuts, fish, shellfish, wheat and soy.
• High sense of urgency. Slippery/uneven surfaces may be encountered.
• Frequently moving from cold freezer to normal kitchen environment.

Requirements

Must have and maintain an active Management Level Food Handlers’ Certification (ServSafe) and adhere to local food handler requirement. Consistently perform all duties in a responsible and efficient manner.

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

The Phone Survey Representative will conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments. This individual will also assist with other data entry projects as needed.

Duties & Responsibilities:

Conduct healthcare telephone surveys including reading scripts verbatim, accurately coding responses, and entering and rating verbatim comments.

Qualifications:

• Personable, with a good phone presence.
• Strong attention to detail and accuracy are a must for these positions.
• Able to speak and read Spanish - Bilingual positions only

Education:

High School Diploma or equivalent GED.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected hourly rate for a Non-Bilingual role is $17.20 p/h and $18.20 p/h for a Bilingual role.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

This position will have a hybrid schedule to our South Bend, IN location Tuesday through Thursday and Monday and Friday working from home.

The Manager, Client Support is responsible for leading a support team to deliver outstanding client experiences through onboarding, system configuration, data handling, and ongoing support. This role ensures that client accounts are set up to specifications, routine support requests are resolved quickly and effectively, and team members are resourced and coached for success.

The Manager will act as a leader and problem solver, providing direction, escalation support, and oversight to ensure services are delivered on time, error-free, and aligned with contractual agreements. This role requires fostering strong cross-functional collaboration, maintaining high levels of customer satisfaction, and driving operational improvements within the support function.

Duties and Responsibilities

• Lead and oversee the daily operations of the client support team, ensuring delivery of exceptional service.
• Serve as an escalation point for client support issues, troubleshooting and facilitating service recovery as needed.
• Monitor workload and assign clients/projects to balance caseloads across team members, ensuring optimal utilization and expertise alignment.
• Provide direct leadership, coaching, career development, and performance management for support team members.
• Partner with market and business leaders to prioritize work, address client needs proactively, and maintain high client satisfaction.
• Ensure accounts are configured to client specifications and onboarding experiences are seamless.
• Continuously identify and implement process improvements to increase efficiency and quality in service delivery.
• Foster strong communication and collaboration with cross-functional departments to align with corporate goals and initiatives.
• Contribute to department and organizational goals, ensuring alignment with overall company strategy. Responsible for cascading the department and corporate goals and holding direct reports accountable to those goals. objectives.

Qualifications

• 5-10 years of experience in healthcare support, healthcare delivery, or client-facing roles within a related field.
• Familiarity with healthcare environments, including healthcare regulatory survey operations and survey tools/processes.
• Strong understanding of system configuration, data workflows, and support operations.
• Demonstrated project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven leadership experience with the ability to coach, develop, and motivate a team.
• Excellent communication, presentation, listening, and interpersonal skills.
• Strong analytical and problem-solving abilities with a proactive, solutions-oriented mindset.
• Commitment to delivering an exceptional client experience, including ownership of follow-up and issue resolution.
• Knowledgeable of all Microsoft Office Suite, Survey Design tools, Salesforce, Power BI, and Wrike will be a plus.

Education

• Bachelor's degree and5+years of relevant experience

Special Working Conditions

Flexible to work between the hours of 8AM ET and 5PM ET with adjustments based on business needs.

Special Physical Requirements

• Requires close visual acuity for computer work and reading.
• Physical activity includes crouching, reaching, walking, talking, hearing, and repetitive motion of hands, wrists, and fingers.
• Sedentary role with extended periods of sitting.

Direct Reports

Client Support Team Members

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 to $136,000 annually. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

This position will be located in Chicago, IL with a hybrid schedule to our downtown Chicago's office Tuesday through Thursday and work from home Monday and Friday.

What We Need:

We are looking for a Program Manager who will play a vital role in our customers' success, embody excellent customer service, and set the bar in relationship management and strategic program design. This role sits at the heart of our relationship with customers, managing the daily interactions that result in trust and true partnership, and delivering business value through our suite of products and services.

At the highest level, the Program Manager uses technology to solve business challenges, leads the implementation of solutions and programs that deliver business value, advocates for customers' success, and evangelizes our products and services.

As a Program Manager with Forsta, you will;

• Immerse yourself in the client's business - understand their unique challenges, business and program objectives, and success measures
• Collaborate with clients, partners, and cross-functional teams to gather requirements, prepare budgets, develop project plans, and manage the delivery process
• Own delivery process, ensuring accurate, on time, profitable delivery of solutions and programs that delight clients and lead to growth over time
• Provide a single point of contact for clients, team members, and partners throughout delivery
• Champion our products - leverage the latest Forsta tools, features, and functionality to meet customers' needs
• Build deep client relationships to support customer success and account growth
• Inform clients, commercial leads, and management of progress, risks, and growth opportunities
• Advocate for clients internally with regard to product ease of use, user experience and design, new features and functionality to bring the voice of the customer to Product and R&D

Responsibilities:

• Present information clearly and confidently to clients and stakeholders within and outside the organization
• Demonstrate competence and confidence with the full VOC/E product and services suite, including those available through our partner networks
• Ability to think creatively about solving client issues or concerns to improve program outcomes, and deliver value; works effectively with varying degrees of ambiguity
• Effectively troubleshoot basic technical issues and translates technical jargon to business language for client contacts
• Provide guidance and best practice for use of the platform to achieve program objectives over time
• Identify potential risks and opportunities within assigned accounts to support retention and growth
• Implement projects on existing client accounts and lead new client implementations on small, mid-market, and large accounts
• Play an active, visible role in account planning on assigned book of business; support design, development, planning, and execution of strategic roadmaps for clients
• Support RFPs and other pre-sales activities as part of new client acquisition under the direction of Principal PM or Director
• Lead internal initiatives designed to improve the customer experience with Professional Services or the products and services we offer
• Participate in the training and onboarding of new/junior team members on assigned work

Qualifications:

• 3 to 5+ Years' of Market Research project management experience.
• Previous experience working with Forsta Plus or Decipher is a plus
• Professional demeanor, excellent written, and oral communication skills
• Demonstrated track record of success in outstanding customer service
• Capable of developing/maintaining long-term business partnerships with clients
• Ability to multi-task and effectively manage all responsibilities attached

Education:

Bachelor's degree is required.

About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented - a driver of projects, gets things done, with a "can-do" attitude.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $80,000to $95,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $100,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Project Managers arechiefly responsibleforfacilitatinganexceptionallyhigh levelof projectexecution for our clients.Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build andmaintainkey relationships with our clients. This position involves dailyinteraction,coordination,and executionwith both internal& externalteams and requires excellent attention to detail and communication skills.

Key Responsibilities

• Serve as the senior point of contact for enterprise clients, ensuring clear communication, strong stakeholder confidence, and a consistent, high quality experience throughout the project lifecycle.
• Develop a comprehensive understanding of each client's business priorities, industry environment, and organizational structure to inform tailored project and program strategies.
• Lead client meetings, strategic discussions, and project reviews with professionalism, clarity, and a consultative approach.
• Proactively identify client needs and project risks, recommending effective solutions to maintain alignment, mitigate issues, and support successful outcomes.
• Set and manage expectations related to scope, timelines, feasibility, sampling plans, fieldwork milestones, deliverables, and operational considerations.
• Cultivate long term, trust based relationships that position Forsta as a strategic partner and an extension of the client's internal team.
• Guide clients through complex, multi phase or multi country programs, providing direction on best practices, operational workflows, and project requirements.
• Promote and drive adoption of Forsta tools, platforms, and recommended processes to enhance project efficiency, consistency, and data quality.
• Oversee the full lifecycle of high complexity research projects-from initial scoping and kickoff through execution, quality assurance, fieldwork oversight, delivery, and closeout.
• Ensure strong internal alignment by coordinating cross functional teams, communicating requirements and risks, and contributing to account growth through outstanding service delivery.
• Ensure all project activities adhere to Forsta's quality standards, compliance requirements, and operational best practices to maintain consistency and excellence across engagements.
• Prepare clear, accurate, and timely project documentation-including scopes, timelines, status updates, and post project summaries-to support transparency and organizational alignment.
• Support long term account health by identifying patterns, insights, and operational improvements that enhance the client experience and strengthen Forsta's strategic value.

Required Qualifications

• 5+ years of Project Management experience, including 4+ years in Market Research or Research Insights, with a proven ability to lead large, complex, or enterprise level programs.
• Demonstrated success building and sustaining consultative, trust based client relationships, serving as the primary client lead for multi phase or multi country initiatives.
• Strong command of survey operations and fieldwork workflows, with familiarity in research methodology, sampling logic, and data interpretation concepts (preferred but not required).
• Hands on experience with survey platforms, including Forsta Surveys (Decipher), and the ability to guide clients and internal teams in platform usage and best practices.
• Exceptional communication and executive level presentation skills, with the ability to simplify complex topics for diverse audiences and influence decision making.
• Advanced technical proficiency, including strong MS Office fluency (Excel, PowerPoint, Word), and comfort working with tools such as Salesforce, Jira, Teamwork, and Slack.
• Strong commercial and financial acumen, including experience supporting account growth, building budgets, forecasting, and managing project margins.
  

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $54,000 to $68,000 .It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certificationsobtained. Market and organizational factors are also considered. In addition tobasesalary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied toachievedresults.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

We are seeking an experienced Staff Data Engineer to join our Unified Data Platform team. The ideal candidate will design, develop, and maintain enterprise-scale data infrastructure leveraging Azure and Databricks technologies. This role involves building robust data pipelines, optimizing data workflows, and ensuring data quality and governance across the platform. You will collaborate closely with analytics, data science, and business teams to enable data-driven decision-making.

Duties & Responsibilities:

• Design, build, and optimizedata pipelinesand workflows inAzureandDatabricks, including Data Lake and SQL Database integrations.
• Implement scalableETL/ELT frameworksusingAzure Data Factory,Databricks, andSpark.
• Optimize data structures and queries for performance, reliability, and cost efficiency.
• Drivedata quality and governance initiatives, including metadata management and validation frameworks.
• Collaborate with cross-functional teams to define and implementdata modelsaligned with business and analytical requirements.
• Maintain clear documentation and enforce engineering best practices for reproducibility and maintainability.
• Ensure adherence tosecurity, compliance, and data privacystandards.
• Mentor junior engineers and contribute to establishingengineering best practices.
• SupportCI/CD pipeline developmentfor data workflows using GitLab or Azure DevOps.
• Partner with data consumers to publish curated datasets into reporting tools such asPower BI.
• Stay current with advancements inAzure, Databricks, Delta Lake, and data architecture trends.

Technical Skills:

• Advanced proficiency inAzure 5+ years(Data Lake, ADF, SQL).
• Strong expertise inDatabricks (5+ years),Apache Spark (5+ years), andDelta Lake (5+ years).
• Proficient inSQL (10+ years)andPython (5+ years); familiarity withScalais a plus.
• Strong understanding ofdata modeling,data governance, andmetadata management.
• Knowledge ofsource control (Git),CI/CD, and modern DevOps practices.
• Familiarity withPower BIvisualization tool.

Minimum Qualifications:

• Bachelor's or Master's degree in Computer Science, Data Science, or related field.
• 7+ yearsof experience in data engineering, with significant hands-on work incloud-based data platforms (Azure).
• Experience buildingreal-time data pipelinesand streaming frameworks.
• Strong analytical and problem-solving skills.
• Proven ability tolead projectsand mentor engineers.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Master's degree in Computer Science, Engineering, or a related field.
• Exposure tomachine learning integrationwithin data engineering pipelines.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $170,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Plan, lead and coordinate lithography Press production to exceed internal and external customer expectations in safety, quality, productivity, schedules, housekeeping and employee relations.

Responsibilities:

• Work to eliminate all unsafe behaviors and conditions within the plant. Fully support and practice Safety Training Observation Program techniques on a daily basis. Assure the maintenance of excellent housekeeping practices and safety awareness on all shifts.
• Maintain positive communication within the Pressroom on all shifts. Communicate effectively with all internal external customers to insure that all production requirements, schedules, quality, and final deliveries of our products are satisfactory.
• Work with other members of Press Management to create the appropriate training material to facilitate the continual growth of all Press employees
• May make recommendations regarding hires, terminations, promotions, transfers, and training of Pressroom personnel. Motivate staff in support of department objectives and timely and effective schedules to ensure production goals.
• May be responsible for determining appropriate manning for each shift along with other supervisors, departments and co-workers. Coordinate manning efforts to effectively meet all quality and production requirements.
• Maintain and monitor the completion of all necessary records and documents as assigned.
• Foster the continual use and implementation of the philosophies and tools that are taught through our Total Quality Program. Promote the concept of working together as a team and with other departments to build continual improvement within the company.
• Perform other related duties as required.
  
  

• Must have the ability and willingness to work multiple shifts, including nights.
• Attention to detail
• Strong team building and leadership abilities
• Ability to teach and mentor
• Minimum High School Diploma or GED. Bachelor's degree in applicable field is preferred.
• 10 or more years working in a printing environment with exposure to multiple forms of press equipment
• Minimum 1 year experience in a supervisory or lead function
  
  

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $69,000 to $106,300 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Summary:

This role is responsible for maintaining and supporting Series 3 and Series 4 digital presses to ensure maximum equipment uptime and consistent print quality in a high-volume production environment. The technician will perform preventative maintenance, troubleshoot mechanical and electrical issues, and collaborate with support teams and Field Service Engineers for advanced diagnostics. The position also includes supporting installations, upgrades, remote diagnostics, and continuous improvement efforts while maintaining strict safety compliance. Flexibility to work shifts, overtime, and peak-season schedules is required.

Job Requirements:

• Perform preventative maintenance, repairs, troubleshooting, and major component rebuilds on digital press equipment.
• Maintain accurate service documentation, UTKs, spare-parts inventory, and respond quickly to HelpDesk tickets.
• Follow strict safety standards (PPE, Lockout/Tagout, chemical handling) and assist with press operations during peak or emergency coverage.

Job Qualifications & Certifications:

• 2+ years of experience maintaining digital presses or comparable industrial equipment.
• Client Indigo Certification (any level) strongly preferred.
• Completion of Client Tech Training and/or Indigo Academy coursework strongly preferred, along with strong skills in PLCs, electrical troubleshooting, motion control systems, and reading circuit diagrams.