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ChartRequest

Position: Chief of Staff

This is a role for an extroverted leader that is a clear and concise communicator. The CoS must have amazing project management skills and be tech-forward. An abiltiy to communicate, manage and lead is key! If the notion that "early is on-time and on-time is late" resonates with you then you might have found a great role. This is a fast paced environment.

Location: Phoenix, AZ or Atlanta, GA in-office role.

Company Profile

Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.

We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes on the ChartRequest PATH.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 50,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 20,000 healthcare providers in all 50 states.

Opportunity

ChartRequest is looking to add to our organization with a qualified, self-driven operational professional who is looking to make an impact with a growing company. This role will report directly to the CEO. If you are looking for an opportunity with realistic, attainable goals, uncapped opportunity, and operational freedoms - this might be the opportunity for you. This is a role for an extroverted leader that is a clear and concise communicator and has amazing project management skills. An abiltiy to communicate, manage and lead is key!

The chosen candidate will join a team that is focused on achieving goals and driving growth through a collaborative work environment that incentivizes you to reach your targets.

This specific role will be responsible for leading all departments and working cross functionally across all departments to streamline processes and procedures to ensure overall success within the organization. This team member will implement and ensure that initiatives are met within the organization and metrics for these are tracked according to company policy and procedures.

Primary Responsibilities

• Lead, manage, and hold accountable the Marketing, Sales, Client Services (ROI, Retrieval, Support), Product, Development, IT Operations (including Security & Compliance), and Human Resource function with support from the CEO.
• Create, review, manage, distribute, and measure all internal communications related to policy, process, workflow, and business changes to ensure that all key communications are properly and consistently cascaded across the organization with a plan for post-communication measurement and monitoring.
• Accountable for all measurement systems throughout the organization including the alignment of Accountability to Job Descriptions, Scorecards, Measurables, and Incentive Compensation models. Create new, and manage, and leverage existing scorecards and system dashboards to measure, monitor, and improve key workflows, processes, and KPIs (Google Sheets, Jira, Hubspot, Xero and other systems). 
• Implement and optimize EOS principles: effectively implement the EOS tools and processes to align all company activities with the CEO's vision, ensuring seamless integration of strategic plans into daily operations.
• Lead, and nurture a high-performing management team, fostering a culture of accountability and continuous improvement in alignment with EOS values and ChartRequest PATH..
• Oversee daily operations across all departments, ensuring efficiency, quality, service, and cost-effective management of resources. Conduct 1:1’s weekly with all Executives & Managers to maintain a pulse on the business and ensure the desired operating cadence and rhythm is followed.
• Collaborate with ELT and MGMT members to ensure that consistent, effective communication programs and processes exist throughout the organization. Lead ELT LVL10, MGR LVL10, and all quarterly planning meetings. Establish strategic objectives (Rocks) across all departments and drive their completion alongside executives and managers.
•  Lead the effort to enhance processes in place to continue to build relationships and ensure client success with Key Accounts. Lead and mentor Customer Success organizations to develop professionally.
• Ownership of All-Hands, LVL10 ELT/MGR/DEPT, Rising Stars, and quarterly goal setting and issues resolution across the organization.
• Demonstrated commitment to the ChartRequest PATH. On the ChartRequest PATH, you’ll be bound by a value system that is critical to success. The PATH requires you to be a polite and respectful problem solver in all scenarios. The PATH demands accountability and for all team members to be trustworthy team players while being helpful cross-functionally.  

Required Qualifications & Experience

• 4-year Bachelor’s degree from a top tier school (Required)
• Master in Business Administration from a top tier school (Preferred)
• 10+ years of project management experience (PMP Certification Preferred)
• 10+ experience in operational roles (SaaS and Healthcare experience a Bonus)
• 5+ years of direct & cross-functional leadership and management experience leveraging EOS (LVL10 Meetings, Rock Setting, Quarterly Planning, etc)
• 5+ years of PnL management experience (Preferred)
•  Detail-oriented, Type A leader that takes pride in their work
• Exceptional written and verbal skills
•  Highly organized with strong cross functional collaboration skills
• Persistent and Precise 

Compensation. This role is a leadership role and the base compensation will be between $60,000 - $90,000 and the On Target Earnings will be $69,000 to $103,500 depending on leadership and management experience. 

Hybrid Policy. This is not a remote role. This role is based in our Phoenix, AZ or Atlanta, GA office, 5 days per week.

ChartRequest is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The ChartRequest PATH.

Great expectations between ChartRequestors. Every ChartRequestor is on the ChartRequest PATH. When you are on the ChartRequest PATH you must be a team player that is a polite and respectful problem solver. Being Accountable for your work and actions, as well as being a trustworthy team player is paramount to success on this PATH. If you are on the ChartRequest PATH, you must strive to be helpful at all times to your teammates, clients, and all end-users in the ChartRequest ecosystem. 

P - Polite, Respectful Problem Solver

A - Accountable

T - Trustworthy Team Player

H - Helpful

Job Title: Data/Software Engineer

Location: Remote

Industry: Pharmaceutical

***NO C2C***

Job Description:

Theoris Services is assisting our client in their search for a Data/Software Engineer to add to their growing team. Our client is seeking someone with data visualization experience and software engineering (create reusable libraries, best practices, troubleshooting).

Responsibilities:

• Data Pipeline & Backend Development
• Design, build, and optimize scalable data pipelines and ETL/ELT processes to integrate and harmonize scientific data (compounds, assays, experiments) from 30+ heterogeneous sources.
• Implement and maintain lakehouse architectures on AWS (S3, Glue, Athena, Iceberg) to support multibillion-record datasets.
• Develop federated query capabilities using Trino (or similar distributed engines) for unified access across platforms like PostgreSQL, Snowflake, and others.
• Build robust backend services, RESTful APIs, and data services using Python (FastAPI, Flask preferred) to enable seamless data flow and integration with scientific tools (e.g., Benchling, computational chemistry systems, AI/ML endpoints).
• Performance Optimization & Troubleshooting
• Optimize query and database performance for complex analytical workloads across PostgreSQL, Iceberg, Trino, and other platforms.
• Implement caching, indexing, and query tuning techniques to improve response times and scalability as data volumes and user bases grow.
• Apply reverse engineering and advanced troubleshooting skills to debug complex data issues, pipeline bottlenecks, application failures, and performance problems proactively.
• Monitor systems, identify root causes, and implement fixes for data and application reliability.
• Data Visualization & User-Facing Analytics
• Design and develop interactive dashboards, visual analytics, and scientific data visualizations using Power BI and Spotfire (or equivalent tools).
• Create reusable visualization components and data-rich UIs (React/TypeScript preferred) to enable scientists to search, filter, explore, and interpret complex datasets—including dose-response curves, chemical structures, and analytical results.
• Translate scientific and engineering data into clear, actionable visual insights for researchers and stakeholders.
• Software Engineering & Quality Practices
• Apply best software engineering practices: modular/reusable design, clean code principles, code reviews, comprehensive documentation, and creation of maintainable libraries/services.
• Write high-quality unit, integration, and end-to-end tests; use mock data effectively to create reliable automated test cases and ensure code stability.
• Implement CI/CD pipelines for automated testing, deployment, and monitoring on AWS (EC2, ECS, Lambda, S3).
• Collaborate on full-stack features from database to frontend, ensuring end-to-end functionality, security (SSO/LDAP), and performance.
• Collaboration & Governance
• Partner with scientists, UX designers, and cross-functional teams to gather requirements, conduct user testing, and iterate on usability.
• Implement data validation, quality checks, metadata management, and governance to ensure compliance and accuracy.
• Contribute to engineering best practices and foster a culture of quality and scalability.

Requirements:

• Education & Experience
• Bachelor's degree in Computer Science, Data Engineering, Software Engineering, Information Systems, or a related technical field.
• 3+ years of professional experience in data engineering, full-stack development, or closely related roles.
• Proven track record of building and delivering production-grade data pipelines, platforms, and/or user-facing scientific applications.
• Technical Skills
• Programming: Intermediate to strong proficiency in Python (core for pipelines, backend, and data manipulation with pandas/PySpark); familiarity with JavaScript/TypeScript for frontend.
• Data Engineering: Hands-on experience creating scalable pipelines, ETL/ELT processes, and distributed processing (Spark, Trino/Presto).
• Databases & Querying: Deep expertise in relational databases (PostgreSQL), modern warehouses (Snowflake, Redshift), and query engines; strong focus on query performance improvement and optimization.
• Cloud Platforms: Practical experience with AWS services (S3, Glue, Athena, Lambda, RDS, EC2/ECS).
• Data Visualization: Proven experience with Power BI and Spotfire (or similar) for scientific and analytical dashboards/visualizations.
• Frontend (preferred): Modern JavaScript/TypeScript frameworks (React preferred), responsive UI development, and component libraries.
• Testing & Quality: Strong unit testing skills; experience writing automated tests with mock data for robust coverage.
• Tools & Practices: Git for version control; API design (RESTful); CI/CD; clean code and reusable library development.
• Core Competencies
• Excellent reverse engineering and troubleshooting capabilities for complex data and system issues.
• Strong problem-solving skills with attention to detail and commitment to data quality/accuracy.
• Ability to work independently and collaboratively in cross-functional, scientific teams.
• Excellent communication skills to bridge technical concepts with non-technical stakeholders (scientists, researchers).

Best-In-Class-Benefits:

We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:

• Robust Health Insurance
• 401(k) plan

About Theoris:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

ABOUT METRC

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As Data Analyst, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.

GENERAL OVERVIEW

The Data Analyst (DA) is a key member of Metrc’s Data and Analytics organization. In this role, you’ll collaborate closely with internal teams across the company as well as external customers and partners. The Data and Analytics team delivers high-value analysis and actionable insights that support strategic decisions, operational efficiency, and compliance for a wide range of stakeholders.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following.

• Embodies Metrc’s Leadership Principles
• Design, develop, and deploy dashboards and reports using Tableau, Sigma, and other BI tools to meet business requirements
• Analyze complex data sets using SQL to identify trends, patterns, and actionable insights that inform business decisions
• Administer BI platforms (Tableau Server, Sigma), managing users, permissions, automations, and content assets
• Monitor and validate report data regularly to ensure consistency, accuracy, and reliability
• Curate and organize data for reporting purposes, ensuring well-structured data that meets business needs
• Maintain and optimize DBT pipelines to ensure data quality and transformation efficiency
• Document business requirements and create specifications for needs requiring advanced data engineering
• Respond to BI tool inquiries and collaborate with training to facilitate user education.
• Proactively explore new metrics within existing data to improve analytics.
• Maintain and publish organizational data dictionaries to ensure accurate and up-to-date documentation
• Stay current with industry best practices and emerging trends in data visualization and reporting

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

• Experience in supply chain or track-and-trace–related data analytics is preferred but not required.
• Four years or more experience with Data Analysis and Analytics
• Strong SQL proficiency and relational database interaction skills
• Bachelor’s degree in data Analytics or a similar study or equivalent experience. Other degrees are acceptable if a candidate has deep technical experience with Snowflake, SQL, Python, R to pair with Data Analytics experience.
• Reporting tool experience (ex: Tableau, Sigma, Power BI, Domo, Looker, etc.) is highly desirable.
• Reporting tool development experience is favorable but not required.
• ETL tool experience is favored but not required (ex: Alteryx, Tibco, Tray.Io, Workado, MuleSoft, Metallion, FiveTran)
• AI and Machine Learning experience a plus, basic understanding required
• Heavy Microsoft Excel experience (formulas, pivots, lookups), Visio a plus, proficiency with the remainder of MS Office suite.
• Basic understanding of client service: this position exists to help others; we are a business support function that supports a commercial business, and the Data Analytics team at Metrc prides ourselves by treating our customers like customers.

COMPETENCIES

• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Hybrid Position
• Frequently required to sit
• Frequently required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

We have an exciting opportunity for a Software Engineer II – Embedded to join our development team in McKinney-TX.

What You Will Do:

Deliverables include but not limited to:

• Supports all aspects of a software development life cycle as members of a multi-disciplined team. This would include supporting new and legacy military and commercial programs from concept and requirements, to design, development, integration, test, and potentially subsequent maintenance tasking.
• Uses and provides creative solutions to complex technical system and software integration problems.
• Works closely with Systems Engineers to design ideal solutions with the end user and operational needs in mind.
• The ability to obtain and maintain a Secret U.S. government issued security clearance and a Special Access Program security clearance. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Work onsite at McKinney, TX [relocation eligible]
• This position will require occasional business-related travel.

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) AND a minimum of 2 years of prior relevant experience.
• Experience in object-oriented programming.
• Experience in developing, testing, and integrating real-time software applications written in C++ or closely related software languages.
• Experience in Shell or Perl or Python scripting language.
• Active and transferable U.S. Government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

• Experience working in lab environments with physical hardware (e.g., test benches, simulators)
• Some development experience on Linux, VxWorks, or other Real Time Operating Systems is highly preferred.
• Ability to quickly understand and navigate complex systems and established code bases.
• Experience with product development utilizing the Scrum techniques of the Agile software development process.
• Experience with DevSecOps pipeline implementation and utilization, including Static Code Analysis, Automated Build, and Automated Test techniques using continuous integration/continuous delivery with Test-Driven Development approach.
• Hands-on experience with Git for version control and GitLab for repository management.
• Ability to manage multiple priorities.

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role.

• Relocation Eligible – Relocation assistance available

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

• This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

We're seeking an exceptional Staff Software Engineer to join our Observability team at Pinterest. This role combines deep technical expertise in distributed systems and data engineering with a product-oriented mindset to build world-class observability solutions that empower our engineering organization.As a Staff Engineer on the Observability team, you'll be responsible for designing and building the infrastructure and tools that provide visibility into Pinterest's large-scale distributed systems, helping thousands of engineers understand, debug, and optimize their services.

What you'll do:

• 
  
• Define and execute the observability roadmap, treating it as a product. Understand engineering team needs and translate them into technical solutions with measurable impact.
  
• Architect, build, and scale distributed observability infrastructure (metrics, logs, traces) to handle massive volumes across Pinterest's distributed systems.
  
• Build high-performance data pipelines and storage for real-time and historical telemetry analysis at Pinterest scale.
  
• Champion Best Practices: Establish observability standards and patterns across the organization, making it easy for teams to instrument their services and gain actionable insights
  
• Technical Leadership: Mentor engineers, lead architectural reviews, and influence technical decisions across teams to improve overall system reliability and performance
  
• Cross-functional Collaboration: Partner with SRE, Infrastructure, Product Engineering, and other teams to understand pain points and deliver solutions that improve developer productivity and system reliability
  
• Innovation: Stay current with observability trends and technologies, evaluating and adopting cutting-edge tools and techniques to keep Pinterest at the forefront
  

What we're looking for:

• 
  
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  
• Product Mindset: Demonstrated ability to work backwards from customer needs -understanding user needs, prioritizing features, measuring success, and iterating based on feedback. Experience building internal platforms or tools with strong adoption
  
• Distributed Systems Expertise: 7+ years of experience designing and operating large-scale distributed systems with deep understanding of consistency, availability, scalability, and failure modes
  
• Data Engineering Skills: Strong background in building data pipelines, working with time-series databases, columnar storage, stream processing (Kafka, Flink, etc.), and data modeling at scale
  
• Observability Domain Knowledge: Hands-on experience with modern observability tools and practices including metrics, logging, tracing, and profiling. Familiarity with OpenTelemetry, Prometheus, Grafana, or similar technologies
  
• Programming Proficiency: Expert-level coding skills in languages like Java, Python, Go, or Scala with ability to write production-quality code
  
• Systems Thinking: Ability to see the big picture while managing complex technical details, balancing trade-offs between cost, performance, and reliability
  
• Experience building observability platforms from the ground up or significantly scaling existing solutions
  
• Familiarity with cloud-native architectures and technologies (Kubernetes, service mesh, etc.)
  
• Track record of driving adoption of internal platforms through excellent documentation, UX, and developer advocacy
  
• Experience with machine learning or anomaly detection applied to observability use cases
  
• Strong communication skills with ability to influence stakeholders at all levels
  
• Contributions to open-source observability projects, a plus
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-REMOTE

#LI-JT1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

We're building safety-enhancing technology for aviation that will save lives. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the way goods - and eventually people - move around the planet. We are a team of mission-driven engineers with experience across aerospace, robotics and self-driving cars working to make this future a reality.

As a Senior Software Engineer - Engineering Productivity at Reliable Robotics, you will design, and implement software to support the development, analysis, and certification of automated aircraft systems. You will work closely with product owners and end users to develop solutions that enable and optimize engineering development workflows. The software you produce will be critical to the development and certification of the first fully autonomous aircraft.

Responsibilities

In your role as an internal tool developer, you will develop applications, infrastructure, and tools used by engineering to capture product requirements and interface definitions, model the product architecture and design, and reduce and analyze flight and lab test data. You will supercharge the engineering organization's efficiency and effectiveness by streamlining tools and processes. You will work with other teams and stakeholders to establish technical and UX design requirements for these projects and own the "plan, code, build, test, release, deploy" lifecycle of these applications and services.

Basic Success Criteria

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience

• 5+ years experience with professional full stack web development in a team setting

• Professional experience with core browser technologies (JavaScript, HTML, CSS) and TypeScript

• Experience structuring dynamic, model-driven data and determining data relationships

• Experience working with SQL, NoSQL, and time series databases

• Experience designing software architecture for both new and existing projects

Preferred Criteria

• Experience using Python and libraries such as pandas, matplotlib, and django

• Experience integrating with cloud platforms and infrastructure tools such as AWS, Terraform, and Docker

• Experience designing and implementing ingestion pipelines for high-throughput streams of real-time telemetry

• Experience integrating business intelligence and data visualization tools such as Tableau, Power BI, Superset, Metabase

• Experience developing React components and reusable libraries/tools for developers

At Reliable Robotics, we believe that our internal tools are key ingredients to our success. Aircraft design, integration, and certification are highly complex processes requiring diligent management of data and their relationships. Traditionally a paper process, our tools enable our system designers to move faster, conduct more thorough and comprehensive analyses, and design safer aircraft systems. Come be a part of taking our products to the next level.

This position requires access to information that is subject to U.S. export controls. An offer of employment will be contingent upon the applicant's capacity to perform in compliance with U.S. export control laws.

All applicants are asked to provide documentation that legally establishes status as a U.S. person or non-U.S. person (and nationalities in the case of a non-U.S. person). Where the applicant is not a U.S. person, meaning not a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, (iii) refugee under 8 U.S.C. * 1157, or (iv) asylee under 8 U.S.C. * 1158, or not otherwise permitted to access the export-controlled technology without U.S. government authorization, the Company reserves the right not to apply for an export license for such applicants whose access to export-controlled technology or software source code requires authorization and may decline to proceed with the application process and any offer of employment on that basis.

At Reliable Robotics, our goal is to be a diverse and inclusive workforce. As an Equal Opportunity Employer, we do not discriminate on the basis of race, religion, color, creed, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, age, non-disqualifying physical or mental disability or medical conditions, national origin, military or veteran status, genetic information, marital status, or any other basis covered by applicable law. All employment and promotion is decided on the basis of qualifications, merit, and business need.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Compensation Range: $215K - $300K

About the Role

What you will do

• 
  
  
• Own the process for building payer relationships, identifying payer requirements for connection, translating requirements into user stories for the development team, coordinating implementation and testing, and ensuring the payer connection is successful in production.
  
  
• Fill the role of subject matter expert in relation to prior authorizations and notice of admission both in terms of payer requirements and overall business requirements to successfully manage prior authorizations between providers and payers.
  
  
• Identify and document the correct method of submission and status for prior authorizations to payers based on the payer requirement for specific service or CPT code including EDI 278 215/217, UMO payer portal, or Fax.
  
  
• Document payer portal prior authorization workflows for robotic process automation and work with the RPA development team to build and test new payer portal prior auth automations.
  
  
• Define and monitor key metrics for prior authorization connectivity, including transaction turnaround time, error rates, and customer satisfaction
  
  
• Maintain up-to-date knowledge of regulatory requirements impacting prior authorization processes and ensure compliance in all payer connections
  
  
• Become an expert in the upcoming Da Vinci FHIR prior authorization standards and work with development and business teams to ensure successful transition to FHIR
  
  
• Work with payers and providers to establish FHIR connections for Prior Auth
  
  
• Collaborate with the development team and clearinghouse team to establish EDI connections to payers
  
  
• Collaborate closely with development, QA, UX, and other cross-functional teams to ensure deliverables meet customer and business expectations.
  
  
• Engage directly with customers and internal stakeholders to elicit and understand business needs, pain points, and desired outcomes.
  
  
• Triage errors and issues that arise and work and collaborate with other teams to resolve as needed to resolve the issues.
  
  
• Prioritize the payer connection backlog based on business value, customer impact, and development capacity, ensuring alignment with strategic goals.
  
  
• Apply critical thinking to streamline processes and work towards continual improvement and efficiency
  
  
• Maintain and prioritize the user story backlog and work with development and stakeholder teams to refine user stories to meet the Definition of Ready for development
  
  
• Work with the scrum team to ensure all tasks are completed and the committed objectives are achieved
  
  

What you will bring

• 
  
  
• Subject matter expert knowledge of healthcare prior authorizations and notice of admission processes on the provider, payer, and UMO sides.
  
  
• 2+ years of experience working with prior authorization submissions and status to payers and UMOs
  
  
• Knowledge of Da Vinci FHIR and ability to become a Da Vinci FHIR subject matter expert
  
  
• Strong skills in creating detailed requirements, user stories, and acceptance criteria.
  
  
• Strong analytical and critical thinking skills to solve complex business problems.
  
  
• Provide guidance and direction to the technology teams during the development cycle and participate in all scrum ceremonies. Be available and ready to make quick, well-informed team-level decisions on behalf of stakeholders and the business
  
  
• Ability to train others and share knowledge across teams
  
  
• Excellent written and verbal communication skills, excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships
  
  
• Ability to quickly learn complex systems and understand product architecture and development frameworks.
  
  

What we would like to see

• 
  
  
• Bachelor's degree in a related field
  
  
• Experience working directly with healthcare providers, payers, or RCM vendors.
  
  
• Experience in Agile Scrum and SAFe development methodologies
  
  
• Healthcare revenue cycle management knowledge specifically related to prior authorizations
  
  
• Knowledge of healthcare EDI transactions including 278 215/216/217, 837, 835, 276/277, 270/271, and 275 EDI transactions
  
  

About FinThrive

FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit /why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit /careers-benefits.

FinThrive's Core Values and Expectations

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• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
  
  
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
  
  

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Pay Transparency Notice

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
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| FinThrive Careers | FinThrive Benefits & Perks | Physical Demands

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• Day to Day:
  
  
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  • This technician will be working on a team that is dedicated to the development of either new web applications or adding functionality to an existing one.
    
  • The initial focus for this person will be UI, and potentially the integration and back-end.
    
  • The organization is modernizing the UI experience for our business operations teams and this team is part of this development journey.
    
  
  
  
• Responsible for analysis, design, programming, and implementation of complex applications tasks and projects.
  
• Devise feasible, logical procedures to resolve business problems through the use of computer resources.
  
• Formulate scope and objectives through research to develop or modify complex systems.
  
• Review detailed specifications and recommend modifications.
  
• Design, code, test and debug complex application programs.
  
• 20% Produce deliverables related to the assigned project.
  
• Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems.
  
• Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area.
  
• Apply conversions and enhancements to business systems. May lead or provide expertise on assigned projects.
  
• 20% Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
  
• Ensure solutions are aligned with business and IT strategies and comply with the organization's architectural standards.
  
• Assist in post-implementation support and system enhancements.
  
• 20% Test modified programs, create necessary test files and data, verify logic, debug, and write relevant documentation. 15% Design and develop IT systems.
  
• Devise new sources of data and develop new approaches and techniques.
  
• Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting complex application software that is delivered on time and within budget.
  
• 15% Provide guidance to lower-level programmers/analysts.
  
• Act as an internal consultant by providing technical guidance on complex projects.
  
• Determine and resolve problems with other systems analysts, programmers, and systems users.
  
• 10% Test designed programs, verify logic, perform any necessary "debugging," and write the documentation.
  

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• JavaScript
  
• CSS
  
• HTML
  
• Vue.js
  

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• Node.js
  
• OpenShift
  
• UX design experience
  

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• Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
  
• Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
  
• Excellent analysis, decision-making, and problem solving skills.
  
• Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
  
• Ability to communicate effectively verbally and in writing.
  
• Able to work well under pressure and as part of a team.
  
• Strong knowledge of interpersonal skills/team building.
  
• Familiar with project management concepts.
  
• Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
  
• Pays attention to detail.
  
• Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
  
• In-depth understanding of organizational functions, behavior, and inter-relationships.
  

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• Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.
  

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• Communication and collaboration is important.
  
• This candidate will be working closely within a team and quickly completing assignments in an agile environment.
  
• The ability to ask good questions for clarification and understand is important as well. Leadership is a 'nice to have'. If the candidate does have this attribute, they may be asked to develop and share knowledge with other technicians.
  

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• Customer-focused, project-oriented programming environment.
  
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

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• The Commercial Membership department is a full-stack organization while supporting web-based UI applications that integrate with mainframe applications. We are currently in a transition of developing and training mainframe programmers to be web/full stack developers. The culture is very supportive and collaborative with plenty of challenging work. The specific team the candidate will work on is small with plans to expand and rotate other technicians in and out the team depending on the work and growth opportunities. The candidate will be part of the UI Modernization journey, with an opportunity to shape the future and potential for close collaboration with business partners and technical partners alike.