Boutique Manager

Job Scope:

The Boutique Manager is responsible to adapt to the brand, clients, collections and financial growth ensuring smooth operations of the product cycle in store and team management.

Boutique Management:

• Develop a sales strategy to maximize sales, achieve sales targets and optimize profitability while increasing the clients’ database.
• Provide a seamless customer experience from hosting the clients till fitting and final collection.
• Serve as a brand ambassador to develop client network and represent the Boutique to create brand desirability.
• Coordinate retail activities with Retail Manager including Merchandising, Visual Merchandising, and Client Development in order to synergize the needs of all departments for achieving common corporate objectives.
• Maintain the upkeep of selling space, visual merchandising and image of the store are in ES standard.
• Guarantee all the internal procedures & guidelines are in line with ES requirements while maintaining the safety of the assets.
• Report on buying trends and client needs based on the market.
• Supervise the daily opening and closing procedures of the boutique and perform the necessary transactions on POS.
• Oversee store maintenance needs and communicate to related parties for support.
• Coordinate in-store events which include seasonal sales, trunk shows etc. and participate in the events outside the Boutique.
• Demonstrate empowerment to solve customer problems and meet customer’s needs.
• Liaise with local authorities and contractors.
• Supervision and recruitment of business affiliates.
• Involved and responsible for seasonal buying.

Team Management

• Develop strategic & ambitious professional team and individual goals.
• Lead the team to establish and maintain strong, trust worthy and long-term relationships with key clients.
• Delegate tasks to team members in an efficient and effective manner.
• Train, motivate and coach sales team in order to meet sales goals and improve performance and retention
• Identify manpower needs, recruit and retain talents for the right manpower mix.

Experience:

• Minimum 15 years relevant working experience with at least 8 years in a managerial capacity in the luxury retail industry.

Competencies:

• Target-oriented and client focus.
• Strategic thinking and well organized.
• Capability to drive for results and deliver excellence.
• Entrepreneurial spirit and able to embrace change.
• Strong leadership and management skills.
• Self-motivated, proactive and passionate in luxury fashion industry.