Playbook Jobs in Usa

The Problem Blue Hour is Solving

America is facing a workforce housing crisis. We're short 4-7 million homes, and the people who keep our communities running are bearing the cost. Teachers commute two hours each way. Nurses sleep in their cars between shifts. Resort towns can't staff restaurants because workers can't afford rent within 50 miles. Factory employees choose between housing and other necessities. When essential workers can't afford to live near their jobs, everyone loses. Employers struggle to retain talent. Communities lose the people who make them function. And workers sacrifice their financial security, their time with family, and often their health just to stay employed.

About Blue Hour Housing

Blue Hour Housing is tackling this crisis head-on. We develop and manage high-quality, affordable workforce housing through partnerships with employers, nonprofits, and government agencies. Using adaptive reuse, strategic renovations, and new construction, we're creating housing solutions where they're needed most. We've proven the model. Today we operate properties across Vermont, Connecticut, Colorado, Maine, and South Carolina, partnering with employers such as Vail Resorts, Killington Resort, and Climax Molybdenum. Now we're scaling nationally to reach the communities and workers who need us most.

The Opportunity

This is a founding-level development and construction role at an emerging platform. You will own the full project lifecycle — from early diligence and capex underwriting through GC management, renovation delivery, and operational handoff — across a growing portfolio of projects in markets across the country. You will be the primary owner-side brain on all capital projects: assembling the right consultants for each deal, making fast and accurate budget estimates before full plans exist, keeping projects on schedule and on budget, and building the systems and playbooks that will support Blue Hour's growth. This is not a siloed construction role. You will work closely with the acquisitions, asset management, and operations teams. The right person thinks like an owner: commercially minded, scrappy, organized, and energized by a fast-moving entrepreneurial environment.

What You Will Do

Capex Underwriting & Diligence

o  Build preliminary construction budgets from site visits, floor plans, and photos — before full architectural plans exist — to support deal underwriting

o  Assess zoning and entitlement risk on potential acquisitions; coordinate with local land use counsel and municipalities as needed

o  Evaluate scope of work, site conditions, and building systems on potential acquisitions; identify red flags and hidden costs

Project Execution

o  Manage a mixed portfolio of project types simultaneously — including large-scale hotel and motel conversions, apartment complex renovations, and small multifamily / single-family renovations — bringing the same rigor and accountability to a $100,000 renovation as a $10M conversion

o  Assemble and manage the third-party project teams (GC, architect, MEP engineers, FF&E vendors)

o  Run the bidding and contractor selection process; negotiate scopes, contracts, and pricing

o  Manage all active renovation and conversion projects — tracking budgets, schedules, change orders, and milestones across a concurrent portfolio

o  Conduct site visits including bid walks, preconstruction walks, progress visits, and punch list closeouts

o  Identify and resolve issues proactively; escalate to leadership with clear options and recommendations

Reporting & Systems

o  Keep leadership informed through a clear, consistent internal reporting cadence on budget exposure, schedule risk, and project status

o  Build and maintain the capex catalog, FF&E standards, and renovation playbooks that enable Blue Hour to move faster and more consistently as the portfolio grows

o  Own the project management infrastructure — trackers, checklists, closeout documentation — and continuously improve it

What You Bring

o  You have 5+ years in real estate development, construction management, or owner's rep roles — with direct experience managing renovations, conversions, or value-add projects as the owner-side lead

o  You have done hotel-to-residential conversions, multifamily repositioning, or similar adaptive reuse work — or you've managed a diverse portfolio of concurrent smaller projects and can translate that experience quickly

o  You can build a construction budget from a floor plan and a site visit, not just from a full set of drawings

o  You are deeply organized – you manage multiple projects simultaneously without dropping balls, and you build systems to keep others aligned

o  You think commercially — you understand the relationship between construction cost, project timeline, and investment returns, and you make decisions with that lens

o  You are comfortable with ambiguity and operate well without a large internal support team; you know when to escalate and when to just solve it

o  You have strong written and verbal communication skills; you can run a meeting with a GC and then write a clear project update for an investor

o  You are energized by an entrepreneurial environment

What Sets You Apart

o  Owner’s Instinct: You move fast without losing the details. You can build a credible budget from a floor plan and a site walk, manage multiple concurrent projects without dropping balls, and still write a clean update for a capital partner at the end of the week.

o  Resourceful & Self-Directed: You’ve been the only construction person in the room and figured it out. You know when to dig in yourself, when to call the right consultant, and when to escalate — and you don’t need a large support team to do good work.

o  Commercially Minded: You think about construction through the lens of the deal. You understand how schedule, scope, and cost decisions affect returns, and you make tradeoffs accordingly. You’re not just executing — you’re solving.

o  Builder, Not Just a Doer: You build processes that endure. Whether it’s a capex catalog, a GC scorecard, or a renovation playbook, you create systems and documentation that make the next project faster and the next hire easier.

Employee Benefits

o  Base Salary: $125,000-145,000 based on experience

o  Equity ownership

o  Eligibility to participate in fund-level carried interest

o  Performance-based bonuses

o  Comprehensive health benefits package

o  Flexible work location with proximity to major airports (current team based in NYC)

o  Unlimited paid time off (PTO)

At Blue Hour Housing, we value diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates of all backgrounds to apply.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Responsibilities and duties may change as the needs of the organization evolve.

VP of Operations & Finance

Beacon Mechanical Services

Full-Time • On-Site / Hybrid

Compensation: $150,000 – $185,000 base + bonus + equity consideration

We are a rapidly growing mechanical services company with 20–50 employees and aggressive expansion plans across new geographic markets. As we scale, we need a seasoned operational and financial leader to build the infrastructure that supports our growth — someone who has done this before in a field services or trades environment.

The VP of Operations & Finance will report directly to the CEO and serve as a key member of the executive team, owning the operational backbone and financial health of the business as we expand into new regions.

•       Lead market entry strategy and execution for new service territories

•       Build and manage operational playbooks for launching new locations

•       Identify, evaluate, and onboard local leadership in new markets

•       Coordinate licensing, compliance, and regulatory requirements by region

•       Own the company P&L, budgeting, forecasting, and cash flow management

•       Implement financial controls, reporting cadences, and KPI dashboards

•       Partner with external accountants and ensure clean monthly close processes

•       Build job costing and profitability analysis by service line and region

•       Evaluate and implement field service management, scheduling, and dispatch software

•       Standardize and document operational processes to support rapid scaling

•       Drive technology adoption across field teams to improve efficiency and visibility

•       Build and manage vendor and subcontractor relationships

•       Manage and grow an operations and administrative support team

•       Work cross-functionally with sales, service, and field leadership

•       Serve as a key cultural and operational voice in the leadership team

•       7+ years of progressive operations and/or finance leadership experience

•       Proven experience scaling a field services, mechanical, trades, or similar business

•       Track record of successfully opening or managing multiple geographic locations

•       Strong financial acumen — comfortable owning a P&L and building financial models

•       Experience implementing or optimizing field service management software (e.g., ServiceTitan, Salesforce Field Service, Jobber)

•       Excellent leadership, communication, and organizational skills

•       Background in HVAC, plumbing, electrical, mechanical contracting, or related trades

•       Experience in a private equity-backed or owner-operated growth environment

•       Familiarity with EOS/Traction or similar operating frameworks

•       MBA or equivalent practical experience

•       Competitive base salary: $130,000 – $175,000 depending on experience

•       Performance bonus tied to company and operational KPIs

•       Equity or profit-sharing consideration for the right candidate

•       Full health, dental, and vision benefits

•       Opportunity to be a foundational member of a fast-growing leadership team

•       Direct access and partnership with the CEO

We are an equal opportunity employer and welcome candidates of all backgrounds.

This is a contract and Hybrid role through Magnit Global with one of the world’s leading Energy Services companies. This is NOT a C2C opportunity and is on W-2.

Client Details

Job Position : Graphic Designer

Client : `Consumers Energy

Location : Jackson, Michigan

Duration : 6 Months

Job description:

We are seeking a highly skilled and detail‑oriented Senior Principal Instruction and Graphic Designer to lead the creation of integrated communications and instructional materials that bring our company playbook/handbook, standard operating procedures (SOPs), and work instructions to life across print, video, digital, and mobile platforms.

This senior‑level role requires mastery in content development, instructional design, visual design, and production management. You will oversee projects from concept through completion—creating design strategy, collaborating with stakeholders and SMEs, writing and editing content, designing and animating visual assets, ensuring brand alignment, and driving an exceptional user experience. Success requires advanced communication skills, high‑level design capability, strong instructional methodology, and the ability to lead complex, fast‑paced production cycles with a calm, solution‑oriented approach.

Job Responsibilities:

• Design and produce integrated communications (print, video, digital, mobile) supporting the company playbook/handbook, SOPs, work instructions, and learning programs.
• Lead the design and development of instructional materials including lesson plans, slide decks, participant guides, microlearning, assessments, and performance demonstrations.
• Direct end‑to‑end production workflows: establish timelines, manage schedules, coordinate stakeholder discussions, report status to leadership, draft and refine content, and oversee version control.
• Publish, package, and archive deliverables within formal repositories; manage quality checks and issue resolution.
• Refine and optimize content to meet brand, quality, usability, accessibility, and information‑architecture standards.
• Prepare and facilitate stakeholder and user‑testing sessions: develop facilitation materials, gather feedback, and incorporate SME insights into content revisions.
• Write and record narration scripts in a clear, conversational tone appropriate for training audiences.
• Design and animate visuals—including graphics, icons, characters, and infographics—using sophisticated visual hierarchy, UX/UI principles, and brand systems.
• Program advanced PowerPoint interactions including animations, transitions, navigation, and interactive or gamified learning experiences.
• Partner with internal and external stakeholders to define design strategy, clarify requirements, and secure timely feedback and approvals.
• Measure content performance (adoption, completion, user feedback) and recommend ongoing enhancements.
• Synthesize complex process, technology, or continuous improvement concepts into clear, intuitive instructional or visual formats.
• Provide basic troubleshooting for digital learning experiences and production files.

Experience & Expertise

• 5+ years of progressive experience designing, writing, and producing digital, video, and print learning or communication materials.
• Master‑level writing and editing skills with the ability to produce concise, clear, compelling, and grammatically strong content.
• Demonstrated ability to interview SMEs, extract complex information, and translate it into simple, structured content.
• Strong interpersonal communication, with proven success partnering with corporate stakeholders at all levels.
• Project and production management experience (schedules, coordination, risk/issue tracking, milestone management).
• Ability to work independently and collaboratively; consistently maintains a calm, solutions‑focused approach.
• Content and design experience related to Lean, Six Sigma, and continuous improvement initiatives (preferred).
• Proven ability to design assets for learning ecosystems, including multimedia, eLearning, and structured content libraries.
• Familiarity with corporate brand governance and experience redesigning large document sets or highly technical libraries.

Information Architecture & Content Structuring

• Expertise reorganizing and simplifying large content libraries or documentation systems.
• Strong understanding of visual hierarchy, UX/UI structure, and content simplification.
• Ability to translate complex workflows into intuitive visual diagrams or structured user pathways.

Print & Digital Production

• Experience preparing print‑ready manuals, booklets, guides, or binders.
• Fluency in both digital and print production standards.

Tools & Technical Skills

• Adobe Creative Cloud: Acrobat Pro, Photoshop, Illustrator, InDesign
• Microsoft 365: Word, PowerPoint, Excel, SharePoint, Teams
• eLearning/authoring tools: Articulate, with familiarity in video tools a plus
• Strong understanding of instructional design principles and adult learning theory.
• Skilled in managing multiple concurrent projects in a fast‑paced environment.

Education

• Bachelor’s degree in Instructional Design, Communications, Journalism, Media Production, Education, Graphic Design, or related field; or equivalent professional experience.

Role: GRC Engineer (OneTrust / NIST) - Mid

Location: Plano, Texas (Hybrid)

Duration: Long Term Contract

Description

We are seeking a hands‑on GRC Engineer & Risk Analytics professional who will implement and scale a NIST‑aligned control and risk framework in OneTrust while also conducting targeted risk and control assessments to validate design and operating effectiveness. Reporting to the TFSB CISO, you will connect process, data, and automation so department leaders can see—and reduce—risk in near‑real time through role‑based dashboards and scorecards. You’ll partner with Security Engineering, IT, Audit, and business control owners to streamline assessments, evidence collection, POA&M tracking, and reporting.

Focus split: approximately 70% OneTrust configuration, integrations, data modeling, and dashboards; approximately 30% targeted assessments and facilitation.

Module ownership on Day 1: OneTrust Integrated Risk Management (IRM) and Third‑Party Risk Management (TPRM).

What you’ll be doing:

Model the control framework in OneTrust: map NIST CSF and NIST 800‑53 control families, control objectives, test procedures, evidence types, and ownership.

Configure assessment templates (application/infrastructure, inherent/residual risk, third‑party due diligence, control attestations) with automated workflows, notifications, and approvals.

Stand up a POA&M lifecycle (defect creation, risk acceptance, due dates, escalations, verifications) and connect to tickets for remediation traceability.

Build role‑based dashboards and departmental scorecards that surface KRIs/KPIs (e.g., control coverage, overdue actions, risk heatmaps, SLA adherence).

Establish data taxonomy and metadata (assets, business processes, data classifications) aligned to controls and obligations to support consistent analytics.

Own the end‑to‑end third‑party risk workflow in OneTrust: inherent risk profiling, tiering, questionnaire selection, and residual risk calculation.

Design and maintain due‑diligence questionnaires and control attestations; streamline evidence collection and follow‑ups via automated reminders and SLAs.

Track remediation and POA&Ms for vendors; manage risk acceptances, exceptions, and expirations with clear ownership and timelines.

Publish vendor scorecards and portfolio‑level insights for department leaders; highlight concentration risk, critical suppliers, and overdue actions.

Integrate TPRM data with IRM objects (assets, processes, controls) to show end‑to‑end exposure and dependencies.

Integrate OneTrust with CMDB, Risk reporting platforms to auto‑enrich risks, controls, and assets.

Define data quality rules and reconciliation checks; implement connectors or API jobs to keep dashboards near‑real‑time and reduce manual evidence collection.

Partner with Analytics to publish curated Power BI datasets for executives and technical teams.

Conduct spot assessments and control testing to validate design and operating effectiveness and calibrate automation.

Translate FFIEC/GLBA/SOX and policy requirements into measurable controls and department‑owned obligations; document rationales and residual risk.

Facilitate remediation planning with control owners; track POA&Ms and risk acceptances to closure with clear RACI and deadlines.

Create playbooks, test scripts, and user guides; run enablement sessions for control owners and assessors to drive adoption.

What you’ll deliver in the first 6–12 months:

A fully modeled NIST-aligned control catalog in OneTrust IRM and TPRM, complete with owners, testing procedures, evidence, and mapped obligations.

3–5 data integrations operational (for instance, CMDB, Archer, Posture Management) enabling automated evidence and asset-to-control mapping.

Departmental scorecards along with an executive dashboard (showing trendlines, heatmaps, top risks, overdue actions, and risk reduction by department).

Enhanced assessment throughput with a reduced cycle time (targeting a 30–40% improvement from baseline).

Improved on-time completion of POA&M (targeting an increase of 20–30%) with a decrease in repeat findings through structured root-cause identification.

Published and operational governance framework artifacts (including a governance calendar, defined roles, training materials, and standard operating procedures).

Requirements:

• 5+ years hands‑on experience implementing/administering GRC platforms (OneTrust preferred; Archer/ServiceNow GRC acceptable with commitment to OneTrust ramp‑up).

• Working knowledge of NIST CSF and NIST 800‑53 and how to translate obligations into measurable controls and tests.

• Experience configuring questionnaires, workflows, object models, APIs, and building role‑based dashboards.

• Data skills in Power BI, SQL, or Python for data prep/transformations that feed analytics.

• Ability to tell the risk story—translate technical signal into business‑relevant insights for department leaders.

• Bachelor’s degree or equivalent practical experience.

Added bonus if you have:

• OneTrust GRC/IRM certifications; CRISC, CISA, or CISSP.

• Prior integrations with ServiceNow, Jira, SailPoint/IDP, Qualys/Tenable, or cloud platforms (AWS/Azure).

• Experience setting up control attestation/evidence automation and KRI/KPI scorecards across business units.

• Background in financial services or familiarity with FFIEC/GLBA/SOX supervisory expectations.

• Own and execute cross-platform community engagement strategies
• Define platform-specific engagement approaches aligned to audience behavior and brand objectives
• Lead proactive and reactive engagement across comments, DMs, mentions, and cultural conversations
• Identify opportunities for the brand to show up in real-time and cultural moments beyond owned content
• Build scalable frameworks that drive UGC, participation, and community advocacy
• Partner cross-functionally with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care
  

• Lead fan engagement initiatives including surprise-and-delight, gifting, sampling, and product seeding
• Execute advocacy programs tied to campaigns, launches, and cultural moments
• Develop repeatable workflows, outreach playbooks, and activation guardrails
• Turn high-value interactions into shareable, brand-building moments
• Provide expertise on community tools, partner ecosystems, and activation technologies
  

• Serve as the editorial lead for all community interactions
• Develop and maintain response guidelines, tone of voice, and engagement standards
• Ensure brand-safe moderation with consistency, speed, and quality
  

• Monitor sentiment, trends, and behavioral signals across platforms
• Translate insights into campaign strategy and rapid-response opportunities
• Leverage listening tools to improve engagement quality and responsiveness
• Stay current on emerging platforms, tools, and cultural trends
  

• Monitor and triage sensitive or high-risk interactions
• Execute escalation protocols with PR, Legal, Customer Care, and Brand teams
• Protect brand reputation through timely, accurate, and thoughtful responses
  

• Track and analyze KPIs across:
  • Engagement quality
  • Sentiment
  • Participation
  • Response time/performance
• Measure impact of gifting, seeding, and advocacy programs
• Contribute to performance reporting and strategic recommendations
• Drive continuous improvement through test-and-learn optimization
  

• 4-6 years of experience in community management, social engagement, or audience strategy
• Proven success managing high-volume brand social presence and moderation
• Experience executing gifting, seeding, and advocacy programs
• Strong fluency across major and emerging social platforms (TikTok, Instagram, X, YouTube, etc.)
• Exceptional written communication and brand voice control
• Experience with social listening and community management tools (e.g., Sprinklr, Khoros, Sprout)
• Strong judgment in reputation-sensitive and escalation scenarios
• Ability to translate insights into clear, strategic recommendations
• Comfortable operating in fast-paced, culture-driven environments
  

Our internal consulting agency is seeking a Senior Workfront & Adobe Fusion Architect to join their team in an ongoing contract or full-time capacity if desired. 

Role Type: Senior Individual Contributor (Non Manager) 

Team: Adobe Practice - Operational Readiness & Optimization 

Location: Remote within the US| Travel ~1020% 

Hours: Weekly hours can be flexible, up to 40 hours/week. 

Role Overview
We are hiring a Senior Workfront & Adobe Fusion Architect to serve as an embedded consulting delivery resource within our Adobe Operations & Workflow practice. This role is both strategic and extremely hands on designed for someone who can assess each client's individual systems, make intelligent architectural recommendations, and personally build and validate the solution in Workfront and Fusion.

The ideal candidate has architected and led Workfront/Fusion solutions at scale, guided enterprise decisioning, defined standards, and influenced governance while also being a practitioner who lives in the platform (configuring workflows, building Fusion scenarios, optimizing reporting, and troubleshooting issues directly). This role exists because we need someone who can do what our strongest practitioners do: lead AND build.

Key Responsibilities
Delivery Capacity + Hands On Execution (Critical)
"    Hands-on Workfront configuration: request queues, routing logic, templates, custom forms, dashboards, portfolio/program structures, access models, layout templates, and operational governance.
"    Hands-on Fusion integration development: building, testing, troubleshooting, and optimizing scenarios using OOTB modules, APIs, JSON patterns, and webhooks.
"    Hands-on workflow optimization: improving routing logic, reducing bottlenecks, validating end to end processes, and tuning operational throughput.
"    Hands-on advanced reporting: creating text mode fields, calculated metrics, KPI models, operational dashboards, and portfolio-level reporting frameworks.
"    Hands-on troubleshooting & UAT: replicating issues, validating fixes, documenting requirements, and ensuring production readiness.
"    Hands-on prototyping: demonstrating feasibility by building live or near live prototypes in Workfront/Fusion.

Architecture & Platform Leadership
"    Serve as a Workfront Architect with 3+ years of architecture/technical lead experience in enterprise environments.
"    Own the architecture, configuration, and integration strategy across multiple business units with both global standardization and necessary BU flexibility.
"    Define and govern enterprise Workfront standards (objects, workflows, templates, statuses, routing logic).
"    Design scalable workflows across portfolios, programs, and delivery teams.
"    Advise clients on customization vs. standardization decisions to maintain governance and usability.
"    Ensure Workfront operates as a scalable enterprise platform, integrated with DAM, AEM, and broader MarTech/ops ecosystems.

Integrations & Automation
"    Lead integrations with AEM Assets (DAM), AEM (CMS), and enterprise systems requiring metadata, content, or workflow coordination.
"    Design and implement fusion automation using Workfront Fusion, APIs, JSON payloads, and webhooks.
"    Optimize integrations for operational efficiency, error-handling, governance, and scalability.

Business-Facing Consulting & Advisory
"    Lead discovery sessions, operational assessments, and roadmap development.
"    Make strategic recommendations based on each clients unique systems, constraints, and operational maturity.
"    Guide architecture decisions, governance frameworks, and executive-level alignment.
"    Facilitate workshops with PMO, marketing ops, creative ops, and cross-functional teams.

Practice Development & Enablement
"    Create reusable accelerators: text mode libraries, workflow templates, Fusion patterns, reporting models, maturity frameworks, and governance checklists.
"    Upskill internal teams on hands-on Workfront/Fusion delivery methods and enterprise best practices.
"    Support cross-solution alignment with AEP, AEM, Marketo, Campaign, and related teams.

Client Enablement
"    Deliver structured documentation, playbooks, process maps, and handoff materials.
"    Establish intake committees, governance councils, and operational working sessions.
"    Coach client teams toward self-sufficiency and sustainable platform ownership.

Required Qualifications
"    Active Adobe certifications required: 
o    Adobe Workfront Core Developer Expert (AD0 E903) or Workfront Core Developer Professional
o    Adobe Workfront Fusion Developer Expert (AD0 E907) or Fusion Developer Professional
"    Must be a hands-on practitioner. Direct, recent configuration experience in Workfront and Fusion is non-negotiable.
"    3+ years in an architect or technical lead role, owning enterprise Workfront/Fusion solutions, standards, and integration strategy.
"    5+ years Workfront experience building complex configurations in large, multi-group or multi-instance ecosystems.
"    24+ years Fusion automation experience, including JSON/API integrations.
"    Proven ability to make strategic recommendations based on client systems not just admin execution.
"    Mastery of advanced reporting (text mode, calculated fields, KPI modeling).
"    Excellent client-facing communication, discovery leadership, and BA documentation skills.

Preferred Qualifications
"    Additional Workfront certifications (Administrator, Architect).
"    Experience integrating Workfront with Adobe Experience Cloud (AEM, AEP, Marketo, Campaign).
"    Familiarity with PMO frameworks (Agile/SAFe) or marketing/creative ops org design.
"    Experience with Power BI/Tableau reporting pipelines.

What Success Looks Like
"    Contribute meaningfully to the evolution of our Adobe practice by introducing scalable frameworks, repeatable assets, and delivery standards that raise our overall maturity and accelerate client outcomes.
"    Faster delivery velocity through high-impact, hands-on execution.
"    Scalable workflows adopted across teams with measurable reductions in operational friction.
"    Fusion automations that stabilize operations and reduce manual effort.
"    Clear governance increasing consistency, transparency, and efficiency.
"    KPI/reporting frameworks that drive better decisions across creative, PMO, and operational teams.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits

Are You a Proven Operator Who Thrives on Turning a Founder's Vision Into Scalable Reality?

• Do you have 7+ years leading operations in professional services, consulting, or a regulated industry?

• Have you worked alongside a founder before — and do you understand what it means to be the operator who makes the vision real?

• Are you energized by building scalable systems, leading high-performing teams, and driving profitable growth?

• Do you hold people accountable with clarity and respect — and do you never avoid the hard conversations?

If so, you may be the operational leader Berg Compliance Solutions has been looking for.

Important: If this role speaks to you, please read carefully. Serious candidates must follow the application instructions at the bottom of this posting. Applications submitted any other way will not be considered.

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ABOUT BERG COMPLIANCE SOLUTIONS

Berg Compliance Solutions (BCS) is an Austin-based environmental, health and safety (EHS) consulting firm that has served Texas manufacturers and general contractors for over 13 years. We don't just advise — we become our clients' EHS department, delivering on a critical goal: protecting their employees, the environment and businesses.

Our core belief: EHS compliance isn't just a regulatory burden — it's a competitive advantage. Through our proprietary processes and technology platform, we help manufacturers and contractors win more contracts, attract top talent, and build operational resilience. We back it with a bold guarantee: full OSHA, TCEQ, and EPA compliance within 12 months, with financial protection.

Our clients don't just hire us. They partner with us, often for years. That's by design.

We have aggressive plans to multiply the size of this business over the next five to seven years — driven by geographic expansion, new service lines, and our Apprentice EHS Training Program. We have the vision and the proven model. Now we need the operational leader to scale it.

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THE MISSION

You are the bridge between Vision and Execution.

Our Founder has spent over a decade building the intellectual property, systems, processes, client relationships, and culture that define BCS. The operational infrastructure is largely in place — it now needs to be refined, finalized, and scaled.

As Director of Operations, you will be a key leader in running the operational engine of this company — the people, the processes, the projects, and the P&L — working in close partnership with the Founder. You are the person who turns the Founder's growth initiatives into operational reality, on time and on budget.

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KEY RESPONSIBILITIES

Operational Architecture

→ Refine and finalize BCS's existing proprietary processes into fully scalable SOPs, playbooks, and training systems. The foundation is built; your job is to sharpen it.

→ Lead and manage the operational infrastructure required to support aggressive, sustained growth — systems, workflows, technology, and quality controls, in partnership with the Founder.

People Leadership

→ Directly supervise the consulting team, including Senior Managing Consultants and a growing cohort of staff and apprentice-level consultants.

→ Lead hiring, onboarding, performance management, professional development, and accountability in conjunction with the Founder.

→ Champion BCS culture: Fun Vigilance, Fanatic Discipline, Accountability, and Over & Above Effort.

→ Manage and track utilization targets (85% billable), client satisfaction scores (90%+), and delivery of our 12-month compliance guarantee to every client.

Growth Execution

→ Partner with the Founder to translate strategic vision into quarterly and annual operating plans with clear milestones and measurable outcomes.

→ Drive implementation of the roadmap for market expansion, new service line launches, and technology investments, in close collaboration with the Founder.

Financial Stewardship

→ Manage the P&L with a focus on improving margins, controlling costs, and driving profitable growth.

→ Monitor project margins, billable utilization, and contract renewals. Find the leaks and plug them.

Operational Filter for the Founder

→ Serve as the first line of decision-making on day-to-day operational issues, team management, and problem-solving — so the Founder stays focused on high-leverage activities.

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WHAT WE'RE LOOKING FOR

Required:

• 7+ years of operations or general management experience in professional services, consulting, or a regulated industry

• Bachelor's degree from an accredited university (business, operations, or related field preferred). Graduate degree is even better.

• Proven experience managing teams and contributing to P&L performance

• Strong track record of building and scaling operational systems in a growing organization

• High integrity, sound judgment, and strong communication skills

• Must be based in the Austin, Texas area with the ability to report regularly to our Northwest Austin office

• Ability to travel up to 20% as needed.

Preferred:

• Familiarity with EHS, environmental compliance, or the regulatory consulting landscape

• Experience with EOS (Entrepreneurial Operating System) or a similar operating framework

• Experience in professional services or consulting firms

• Experience scaling a small team through significant growth

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COMPENSATION & BENEFITS

• Base Salary: $115,000 – $135,000 (commensurate with experience)

• Performance Bonus: $20,000 – $30,000, tied to net profit growth, operational milestones, and team performance

• Long-Term Incentive: Potential phantom equity or profit sharing as the company hits defined scale targets

• Health, dental, and vision insurance

• 401(k) with employer match

• High-autonomy work environment with direct access to company leadership

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OUR CULTURE: FUN VIGILANCE

We do serious work — people's lives and safety depend on it. But that doesn't mean we don't enjoy the work and the people we do it with. Our culture is built on accountability, fanatic discipline, continuous improvement, and a genuine service-minded attitude.

We follow our processes without exception, respond to clients within two hours, and always go above and beyond. No silos, no drama, no excuses. Just a team committed to protecting people and building great companies.

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HOW TO APPLY — PLEASE READ CAREFULLY

**We don't hire through a standard process, and we don't want standard applicants. To be considered for this role, you must follow these instructions exactly to the interview process started**

1. A brief summary (one page or less) describing a "Long List" you inherited in a previous role — a backlog of operational or growth initiatives — and how you prioritized and executed it to drive measurable results.

2. Your resume, along with your compensation requirements.

Send both to:

Applications submitted without the summary, will not be considered. This step is intentional — it tells us a great deal about who you are.

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BCS is a company on the move. If you're the operator who wants to help build something great — and leave a lasting mark on the safety and wellbeing of Texas's manufacturing and construction workforce — we want to hear from you.

Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang,

Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”

Fast Retailing Group aims to become the world’s No.1 brand, loved by customers globally, by serving as an essential “clothing infrastructure” for everyday life.

As business operations increasingly shift to digital platforms, establishing a robust global security framework for system development and operations has become a critical priority.

This position seeks a professional who can assess the reality of our information systems, identify risks comprehensively, and lead the implementation of optimal security controls in collaboration with IT and business departments, thereby strengthening global information security.

Department Overview:

The Information Security Office is responsible for protecting customer personal data and all internal confidential information.

Operating globally with a diverse team, the office develops and enforces security rules, provides education, and continuously monitors implementation across all regions.

Headquartered in Japan, the team leads global initiatives to assess and mitigate security risks that may impact business operations.

Rather than pursuing local optimization, the office designs and executes security strategies that are optimal for the entire group, working with a wide range of stakeholders, business functions, and technologies to implement and operate security solutions.

Position Overivew:

This position is based in North America (NYC) but primarily functions as part of the Global Headquarter (GHQ) team. In addition to GHQ responsibilities, the role may also support certain activities of the North America Information Security Office.

As a member of the Global Security Operations Center (SOC), this role will handle security monitoring and Tier 2 incident response across multiple environments, including our e‑commerce platform, enterprise systems, and IaaS cloud infrastructure. The projects under this role are not limited to routine alert handling; rather, they involve complex, high‑autonomy initiatives such as:

End‑to‑end oversight of monitoring improvements

1. Analyzing detection gaps in our EC, Enterprise, and IaaS environments
2. Designing enhanced detection logic and workflows
3. Coordinating with global stakeholders to deploy new monitoring rules

Security automation and process optimization projects

1. Identifying inefficiencies in existing SOC processes
2. Proposing and implementing automation (e.g., SOAR workflows, log enrichment, playbook optimization)
3. Driving operational improvements without relying on predefined “plug‑and‑play” tasks

Evaluation and implementation of new security tools

1. Leading technical assessments and PoCs for new SOC technologies
2. Designing deployment plans and integration strategies
3. Executing rollout in coordination with global teams while owning the technical decision-making process

These key projects require the ideal candidate to work independently, evaluate complex security challenges, design appropriate technical solutions, and drive the implementation from concept to completion. The expectation is not to perform basic alert monitoring, but to actively enhance the SOC’s capabilities by applying technical judgment, initiative, and ownership over key security improvements.

Responsibilities:

Based on your strengths and interests, you will take ownership of multiple areas from the list below:

• Implementation, operation, and continuous improvement of cybersecurity technologies (e.g., WAF, AntiBot, email/web/endpoint protection)
• Deployment and enhancement of insider threat prevention solutions (e.g., DLP, CASB, data security platforms)
• Building and managing log monitoring infrastructure, including development of detection and monitoring content
• Planning and executing security assessments and cyberattack simulation exercises
• Responding to security incidents, conducting investigations, and driving technical remediation
• Performing other information security tasks necessary to support the company’s overall risk management

Education & Qualifications:

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field
• 4-7+ years of experience in Cyber Threat Intelligence, Security Operations, Incident Response, and/or related roles
• Experience in incident response and related investigations
• Strong knowledge of Incident Response principles, framework, and processes
• Strong, analytical approach to problem solving and solution development
• Able to manage multiple projects and support functions in a fast-paced, dynamic environment.

Salary: $95,000.00 to 120,000.00*

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Ensure your Fast Retailing US job offer is legitimate and don’t fall victim to fraud. Fast Retailing never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from Fast Retailing or sister company email address. For added security, where possible, apply directly through our job posting.

Required Skills & Experience

-3–4 years of experience in customer support, operations, or a client‑facing environment (email and live chat support strongly preferred).

-Experience managing high‑volume ticket queues.

-Experience using Zendesk or similar CRM platforms.

Nice to Have Skills & Experience

-Interest in cryptocurrency or blockchain

Job Description

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail‑oriented, proactive Support Agent who excels in email‑based customer service and thrives in a fast‑paced environment. This role focuses on high‑volume ticket management, fraud‑related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer‑first, and capable of identifying risks, gathering case details, and escalating issues appropriately.

Core Support Operations:

-Manage approximately 40 email tickets per day

-Provide clear, timely, and accurate responses through Zendesk.

-Handle general inquiries related to the platform and user accounts.

Fraud, Safety, and Risk Support:

-Investigate account restrictions, fraud activity, and suspicious crypto transfers.

-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).

-Gather details to support fraud claims and escalation workflows.

-Monitor “urgent” or “account compromised” channels and freeze accounts when necessary to protect users.

Financial Operations

-Support FIAT‑related issues including:

• Bank transfers

• Troubleshooting linked bank accounts

• Understanding deposit/withdrawal flows

-Provide foundational support for crypto transfers; crypto knowledge is a major plus.

Quality & Collaboration

-Participate in the QA program to maintain high service standards.

-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.

-Work cross‑functionally with Operations, Training, and Leadership to route cases and improve workflows.

This is a 6-month contract-to-hire position with an hourly rate of $27-$30/hr, depending upon qualifications and shift preference.