Playbook Jobs in Usa

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

Senior Project Manager – Product Operating Model & Delivery

Overview

This role is part of a broader Corporate IT Alignment program that includes multiple workstreams led by a Program Manager. The Senior Project Manager will lead the initiative focused on building and implementing a Product Management Framework and Product Operating Model for corporate IT services.

The goal of this workstream is to help transition traditional IT service delivery into a product-based model (“Service as a Product”). This role will guide the design, rollout, and adoption of the framework while working closely with cross-functional teams to embed product-focused practices across IT.

Key Responsibilities

Program Planning & Coordination

Develop and manage project plans, timelines, and milestones while maintaining alignment with stakeholders across IT, product, and service teams.

Framework & Operating Model Development

Drive the design and implementation of a structured product management framework and operating model that defines product lifecycle stages, governance, and delivery practices.

Service as a Product Enablement

Support the transition of IT services into product-oriented offerings by defining ownership models, service lifecycles, roadmaps, and performance measures.

Process & Governance Design

Create scalable workflows, operational procedures, and governance standards to support consistent product delivery.

Documentation & Templates

Develop standardized materials such as roadmaps, reporting templates, playbooks, and product documentation to support consistent execution.

Tools & Delivery Standards

Promote consistent use of delivery tools and define best practices for processes and documentation, including Azure DevOps.

Team Enablement & Coaching

Guide teams through adoption of the new framework and delivery model. Facilitate agile ceremonies and support rotating Scrum Master responsibilities when needed.

Implementation & Continuous Improvement

Oversee rollout across teams, provide training and support, and drive ongoing improvements based on feedback and performance insights.

Required Experience & Skills

• 10+ years of experience managing projects or programs, ideally within IT transformation, product delivery, or operating model initiatives
• Experience developing or implementing product management frameworks or service transformation programs
• Familiarity with product-based IT delivery or “Service as a Product” models
• Strong understanding of Agile, Waterfall, or hybrid project methodologies
• Experience working in environments with Scrum ceremonies such as stand-ups, retrospectives, and backlog refinement
• Proficiency with Azure DevOps (ADO) and collaboration tools such as Miro, PowerPoint, Excel, and Word
• Strong stakeholder engagement, communication, and leadership abilities
• Experience coaching teams and supporting adoption of new processes or frameworks
• Ability to manage complex initiatives with multiple stakeholders and deadlines

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

ATR International is hiring an Instructional Designer for a major client in Cupertino, CA.

Details: We are looking for a Content Developer with instructional design expertise to support critical internal projects on the Employee Relations team.

• Work with global teams to determine content needs and audiences -creating consistency, structure and organization for content delivery leveraging company style guides
• Write, edit and proofread, and revise various types of high quality content like quick-reference-guides, communication templates, playbooks and procedures across 3 high priority projects to help internal teams understand the steps and expectations for service delivery.
• Collaborate with subject matter experts (SMEs) to produce cohesive and accurate content
• Apply instructional design principles to structure content for maximum comprehension and retention
• Partner with project managers to develop and manage a content calendar and key content deliverables
• Review and synthesize feedback from project stakeholders and leaders on content. Manage the content approval process with guidance from ER project teams
• Publish (or hand-off) final content to publishers
• Develop and manage the approval process for training material for different internal audiences, including but not limited to creating trainer guides, scripts and answer keys

Qualifications: 3-5 years professional experience with content development, technical writing or a related field; skilled in instructional design

• Strong writing, editing and storytelling skills with a portfolio of work
• Excellent written and verbal communication skills, including demonstrated experience adapting content to corporate style guides
• Proficiency in Keynote and/or web-based learning systems
• Proficiency with Mac OS and Mac-based productivity tools
• Solid grounding in adult learning principles and ability to apply them in practice
• Experience in training and content development for an HR organization

Location: Cupertino, CA

Hourly Rate Range: $55 - $67

Benefits

Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance. Paid sick leave is provided in accordance with applicable state and local laws.

Compensation

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select.

Work Authorization

ATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization.

ATR International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we are a global leader in AI-powered customer experience solutions, helping organizations transform how they engage with customers across every interaction. Our unified cloud platform, CXone Mpower, enables enterprises to manage and optimize 100 percent of customer engagements across voice and digital channels, combining contact center capabilities with advanced analytics, automation, and conversational AI. As an AI-first company, NiCE is advancing the next generation of intelligent, automated customer interactions through generative AI, virtual agents, and real-time decisioning to drive improved satisfaction, efficiency, and loyalty at scale. NiCE also offers complementary compliance and public sector solutions that extend our AI capabilities into regulated and mission‑critical environments. With more than 25,000 customers worldwide, including 85 of the Fortune 100, NiCE operates in over 150 countries. Learn more at the Role

As a Senior Legal Counsel on NiCE’s Americas Legal team, you will support high‑value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance.

In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI‑driven customer experience organization.

We are seeking a senior legal professional who demonstrates the following attributes:

• 
  
• Strategic and Commercial Mindset: Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.
  
• Collaborative Partner: Works effectively across cross‑functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.
  
• Clear and Persuasive Communicator: Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.
  
• Proactive Problem Solver: Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast‑paced, evolving environment.
  
• Adaptable and Resilient: Remains effective and composed amid change, ambiguity, and shifting business priorities.
  
• Team‑Oriented Professional: Values collaboration and contributes positively to a high‑performing, engaged legal team culture.
  

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• Lead Complex Transactions: Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.
  
• Provide Legal and Regulatory Guidance: Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk‑balanced guidance to the business.
  
• Scale Legal Operations: Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast‑moving organization.
  
• Partner Cross‑Functionally: Collaborate with legal colleagues and cross‑functional stakeholders globally to align legal strategies with business priorities and key initiatives.
  
• Anticipate Regulatory Change: Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.
  
• Enable the Business: Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision‑making.
  
• Build Trusted Relationships: Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.
  
• Support Strategic Growth: Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.
  
• Other Legal Matters: Support additional legal projects and responsibilities as needed.
  

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• Education and Licensing: Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.
  
• SaaS and Technology Experience: Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.
  
• Transactional Expertise: Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.
  
• Legal Acumen: Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.
  
• In‑House Experience: Prior in‑house legal experience supporting a commercial or technology‑driven business environment.
  

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• Public Company or Global Environment: Experience supporting a U.S. publicly traded company and/or a global, multinational organization.
  
• Operational Maturity: Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.
  
• AI and Emerging Technology Law: Familiarity with evolving artificial intelligence and automated decision‑making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.
  

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• Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.
  
• Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast‑paced environment.
  
• Collaborative, team‑oriented approach with the ability to build effective working relationships across functions, regions, and cultures.
  

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Scribe is at a pivotal point in its growth, and we’re hiring a Director of Finance to help define how the company scales from here. This role will own company-wide planning, forecasting, and play a central role in shaping how we invest, prioritize, and grow as the business doubles in size. You’ll partner closely with our GTM teams to translate growth ambitions into clear financial tradeoffs and outcomes. This role is designed for someone who wants real ownership, real judgment, and the opportunity to build the financial operating rhythm for the next phase of a high-growth B2B SaaS company.

This role sits at the center of how Scribe plans, invests, and scales. As Director of Finance, you’ll own much of the company’s financial planning and analysis muscle, ensuring the business is making clear, disciplined decisions as we rapidly scale.

You’ll be responsible for the full lifecycle of planning — from building the annual operating plan and forecasts to ensuring they remain accurate over time. This means holding teams accountable to performance, driving re‑forecasting when reality diverges from plan, and helping leadership understand the tradeoffs behind their choices. Finance is expected to be the arbiter of truth, and this role plays a central part in making sure the organization is operating from a single, trusted financial view.

This is a hands‑on, high‑ownership role. You’ll work closely with leaders across GTM, Accounting, and Operations to translate strategy into execution, surface risks and opportunities, and force clarity when alignment stalls. While the role does not start with a large team, it carries broad influence, visibility, and responsibility — and offers the opportunity to shape how finance operates as the company scales.

• 
  

• Drive the planning process, including the annual operating plan, rolling forecasts, budgets, and long‑range planning, and hold teams accountable when performance diverges from plan

  
  

• Lead the development and maintenance of financial models to support strategic decision‑making, ensuring alignment with the company’s growth objectives

  
  

• Identify and apply opportunities for AI and automation across finance to improve forecasting accuracy, decision speed, and how insights are delivered to the business

  
  

• Collaborate with cross‑functional teams to translate financial insight into action by surfacing tradeoffs, recommending paths forward, and pushing decisions to be made when ambiguity or misalignment persists

  
  

• Partner closely with Sales, Marketing, and RevOps on revenue forecasting, capacity planning, and unit economics to ensure GTM plans are grounded in financial reality

  
  

• Enhance existing financial processes and systems to streamline operations and improve data accuracy, fostering a culture of accountability and performance; implementing planning tools, systems, and processes as scale demands

  
  

Success in this role looks like better decisions across the company: clearer plans, fewer surprises, stronger alignment, and leadership confident in where and how to invest.

Hybrid (2-3 days a week) out of our San Francisco HQ.

This role is best suited for someone who thrives in ambiguity, takes ownership seriously, and uses financial insight to drive real business outcomes. You don’t just analyze what’s happening — you push the business toward what should happen next.

You’ll be a great fit if:

• 
  

• You have 10+ years of progressive finance experience with a background in FP&A, corporate finance, investment banking, consulting, and/or PE

  
  

• You’ve owned financial planning at a high‑growth company and are comfortable being accountable for keeping plans accurate as the business evolves

  
  

• You’re comfortable taking a point of view in ambiguity — synthesizing messy inputs, setting assumptions, and driving alignment

  
  

• You consistently push beyond reporting to answer the “so what” and influence how the business prioritizes and invests

  
  

• You’re deeply hands‑on and builder‑minded, comfortable building models, processes, and structure from scratch

  
  

• You partner effectively with GTM leaders, understanding how sales, marketing, and revenue dynamics translate into financial outcomes

  
  

• You operate with ownership and bias to action, leading cross‑functional initiatives and communicating complex ideas clearly

  
  

• Experience building and leading teams in fast‑paced startup environments

  
  

If you’re reading this thinking, “that’s exactly how I operate,” we’d love to meet you.

This role isn’t for everyone, and that’s intentional. It will be a great fit for the right person — and frustrating for the wrong one.

This role may not be for you if:

• 
  

• You prefer to focus on reporting and analysis rather than owning outcomes and driving decisions

  
  

• You’re most comfortable staying within a clearly defined “lane” and don’t enjoy stepping across functional “lines”

  
  

• You’re most comfortable operating with a clear playbook and well‑defined processes — much of this role involves building structure where it doesn’t yet exist

  
  

• You like to provide input but are uncomfortable pushing for clarity or forcing decisions when alignment stalls

  
  

• You’re looking for a role with a large team or formal people management from day one; this is a hands‑on, player‑coach role to start

  
  

• You’re uncomfortable with priorities shifting as the business grows and new information emerges

  
  

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently.

We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work.

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values:

• 
  

• Accelerate impact

  
  

• Raise the bar

  
  

• Make our users heroes

  
  

• Clear is kind

  
  

• Rapid learning machine

  
  

• One team one dream

  
  

We use trusted market data and a tiered location system to ensure competitive, equitable pay. The range below reflects this; your specific offer will depend on experience, pay parity, and location.

The starting salary range for this role is $220,000 - 260,000 base + equity.

• 
  

• Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet.

  
  

• Ownership mindset: We’re all owners here, literally. Employees receive equity in Scribe, sharing in the company’s long‑term success.

  
  

• Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.

  
  

• Time to recharge: Flexible paid time off, plus company holidays to rest and reset.

  
  

• Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.

  
  

• Support for growing families. Paid parental leave to help you care for and bond with your growing family.

  
  

• Lunch, on us: SF‑based employees receive daily catered lunches at our office.

  
  

• Easy commutes: Commuter benefits for our office‑based team, make getting to and from HQ simpler.

  
  

• Level up your home office: Remote? Hybrid? Wherever you work, we’ll support your setup with a home office stipend.

  
  

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Aff… Employer.

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• Facilitate workshops, demos, onboarding sessions, and cross?domain engagements to drive Marketplace adoption.
  
• Serve as the primary technical presenter of the Marketplace for domain teams and stakeholders.
  
• Engage with domain owners to understand their data products, help refine their articulation, and showcase how they integrate into the Marketplace ecosystem.
  
• Configure and maintain demo environments for Marketplace capabilities, data products, and new features.
  
• Support light development, proof?of?concept configurations, and sample integrations to demonstrate platform capabilities.
  
• Translate technical Marketplace concepts into clear, business?friendly language for non?technical audiences.
  
• Collect structured feedback from domain teams, synthesize insights, and partner with product and engineering to influence the roadmap.
  
• Develop and refine training materials, demos, playbooks, and onboarding assets to support continuous adoption.
  
• Act as an advocate for domains, ensuring their data product needs and challenges are well represented in Marketplace planning.
  
• Support ongoing adoption initiatives, including community sessions, office hours, and cross?domain knowledge sharing.
  

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• 4-7+ years of experience in data engineering, platform engineering, solution engineering, technical consulting, or similar roles.
  
• Strong understanding of data products, data modeling concepts, data APIs, enterprise integrations and metadata?driven architectures.
  
• Ability to configure and demonstrate platform features, build light proofs?of?concept, and support technical onboarding.
  
• Excellent communication and presentation skills, with experience translating technical concepts for business partners.
  
• Experience facilitating workshops, leading demos, or driving customer/product adoption initiatives.
  
• Ability to engage domain teams, understand their data product needs, and help articulate value within a larger ecosystem.
  
• Strong collaboration and stakeholder management skills across engineering, product, and business teams.
  
• Comfortable working in fast?moving environments and driving clarity through ambiguity.
  

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• Experience with data product and governance frameworks, data marketplaces, data mesh concepts, or platform adoption roles.
  
• Hands?on experience with cloud data platforms (Azure, AWS, or GCP), data pipelines, or integration tooling.
  
• Familiarity with REST/GraphQL APIs, event-driven patterns, and data ingestion workflows.
  
• Background in solution architecture, customer engineering, or sales engineering.
  
• Experience developing demo environments, sample apps, or repeatable platform enablement assets.
  
• Strong storytelling ability when explaining data product value, domain capabilities, and Marketplace patterns.
  

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

About tvScientific

We are the first CTV advertising platform purpose-built for performance marketers. For game developers and publishers, we bridge the gap between massive TV reach and granular User Acquisition (UA) metrics. Built by ad-tech veterans, our platform combines media buying, optimization, and MMP attribution to help gaming brands automate CTV campaigns, drive app installs, and maximize Return on Ad Spend (ROAS).

Join the tvScientific team as an Account Manager (Gaming), where you'll lead strategic client relationships for gaming and app clients, drive revenue growth, and ensure client success on our cutting-edge platform.

As an Account Manager on our team, you'll be responsible for managing a portfolio of key client accounts, developing and executing strategic account plans, and driving revenue growth through upsell, cross-sell, and retention initiatives. You'll leverage your expertise in performance marketing and CTV advertising to deliver exceptional value to our clients, exceed revenue targets, and contribute to the overall growth and success of our organization.

To excel in this role, you'll need expertise in launching, managing, and optimizing campaigns across diverse digital media platforms, especially CTV advertising. Your experience should focus on digital media and advertising, emphasizing performance marketing principles. Proficiency in using Measurement and Attribution Platforms (MMPs) and supporting tools, like Google Analytics and AppsFlyer, is also required.

What you'll do:

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• Lead a portfolio of mobile, cross-platform, esports, and real-money gaming clients.
  
• Launch and optimize programmatic CTV campaigns to hit strict CPA, CPI, and ROAS targets.
  
• Develop account plans, identify whitespace opportunities, and secure incremental budgets through data-driven QBRs.
  
• Act as the primary strategic consultant for game publishers, educating them on the power of CTV for player acquisition and retention.
  
• Dive deep into campaign performance and conversion funnels to extract actionable insights for your clients.
  
• Work closely with sales, product, and AdOps teams to ensure seamless campaign launches and custom integrations.
  
• Mentor junior account managers and help build the playbook for our growing gaming business line.
  

What we're looking for:

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• 3+ years in performance marketing or account management, with a strong focus on the gaming industry.
  
• Deep understanding of the game development lifecycle, user acquisition strategies, and player monetization models.
  
• Hands-on expertise with Mobile Measurement Partners (MMPs like AppsFlyer, Adjust, Branch) and biddable media platforms.
  
• Strong ability to analyze metrics (CAC, LTV, churn) to build compelling wrap decks and optimization strategies.
  
• Exceptional ability to build rapport with studio executives, navigate complex relationships, and confidently present campaign strategies.
  
• You May Also Have
  
  • 
    
  • MBA or advanced degree in business or related field.
    
  • Experience working with enterprise-level clients or agencies, managing complex accounts and large budgets.
    
  • Certifications or training in digital advertising platforms, performance marketing, or related disciplines.
    
  
  
  

In-Office Requirement Statement:

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• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  

Relocation Statement:

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• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
  

#LI-REMOTE

#LI-LP1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a Customer Success Specialist to join the Singlewire team. This position is part of a highly visible and customer-facing team responsible for the post-sale success and satisfaction of Singlewire Customers. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!

What You'll Do

The Customer Success Specialist will work closely with Customer Success Operations, executing strategies for customer satisfaction, revenue growth and expansion, and risk mitigation. Our primary focus is revenue protection and a growth mindset.

Key criteria that make you a good fit for this role include experience driving business outcomes for customers in a one-to-many setting, large-scale outreach through automated and manual campaigns, and the ability to understand and anticipate customer needs and contribute meaningful solutions to identified problems.

To be successful in this role, you'll need to be able to execute the following responsibilities:

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• Responsible for prescribed customer engagements during the post-sale customer lifecycle
  
• Manage a high volume of customer contacts via phone and email each day - utilizing Salesforce CRM to organize and prioritize activities
  
• Triage incoming customer requests and route to appropriate internal resources
  
• Understand and articulate the unique value proposition of our product
  
• Coordinate with CS operations to improve playbooks that impact customer health
  
• Advocate for customers' needs and share feedback to resolve customer challenges
  
• Contribute thoughtful solutions to customer challenges to improve the customer experience
  
• Work towards Key Performance Indicators (KPIs), both individually and as part of a team
  

No travel is expected for this role.

Required Qualifications:

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• Bachelor's degree or equivalent work experience
  
• 1+ years experience in Customer Success
  

Preferred Qualifications:

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• Demonstrated ability to connect product capabilities to customer ROI; experience with value-driven outcomes
  
• Experience developing customer relationships and influencing decisions
  
• Experience developing and executing outreach campaigns
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Technical aptitude with a solid understanding of technology and how a product works
  
• Ability to effectively adapt to changing technology and an evolving strategy in a growing organization
  
• Critical thinking skills with a resilient approach, adaptable and work well under pressure with meticulous attention to detail
  
• Excellent organizational and time management skills
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

About Nominal:

Nominal is a DTC jewelry brand rooted in Arabic heritage and Islamic faith, serving a predominantly Muslim, female audience. We're aiming for revenue growth via improving customer lifetime value and building a best-in-class retention engine. We're a lean, high-performing team that punches above our weight.

Reports to: CMO

Location: Phoenix, AZ preferred (remote available for exceptional candidates)

Job Summary:

As Head of Retention at Nominal, you'll own everything that keeps customers coming back: email/SMS strategy, loyalty programs, post-purchase journeys, conversion optimization, and creative promotions. You'll manage our email/SMS agency, work with our CRO agency, and use data to turn one-time buyers into repeat customers. This role is for someone who's driven repeat purchase rate and LTV improvements at a $10M–$50M DTC brand and knows the playbook like they made it.

Key Responsibilities:

Retention & Lifecycle Marketing

• Drive 15%+ improvement in repeat purchase rate through loyalty optimization, segmentation, and targeted campaigns
• Revitalize our loyalty program and turn it into a measurable revenue driver
• Build post-purchase flows, VIP nurture campaigns, and win-back sequences that increase LTV

Email/SMS Strategy

• Own strategic direction of our email/SMS program (managed by agency); grow revenue and drive intentional promotions into those channels
• Grow email list through lead capture optimization and creative list-building tactics
• Optimize flows (welcome, cart abandon, post-purchase, win-back) and create exclusive promotions for subscribers

Creative Promotions & Offers

• Design flash sales and exclusive offers: SMS-only deals, app-early access, discount tiers, VIP perks
• Build promotional calendar with CMO for product launches and cultural campaigns
• Test gamification, spend thresholds, and urgency tactics that drive conversions without cheapening the brand

Conversion & AOV Optimization

• Partner with CRO agency to improve site conversion (currently ~2%) through testing and optimization
• Increase AOV by 10–15% via bundling, upsells, cross-sells, and checkout flow improvements
• Optimize merchandising: move slow sellers to clearance, improve product presentation, reduce friction

Customer Insights & Analytics

• Use data to understand what drives repeat purchases and what causes churn
• Build dashboards tracking CAC, LTV, repeat rate, cohort performance, email/SMS revenue
• Conduct customer research (surveys, reviews, interviews) to inform retention strategy

Agency Management

• Manage email/SMS agency (BAD Marketing), CRO agency (WeConvert), and upsell platform (OneclickUpsell)
• Set strategy, review performance, hold partners accountable

Key Qualifications:

Required:

• 5–7+ years in DTC e-commerce, focused on retention, email/SMS, and lifecycle marketing at Shopify brands doing $10M–$50M+ revenue
• Proven track record improving repeat purchase rate and driving significant email/SMS revenue growth
• Expert with Klaviyo, Attentive, Postscript, or similar email/SMS platforms
• Experience optimizing loyalty programs ( , Yotpo, LoyaltyLion, etc.)
• Strong on conversion optimization: built upsell funnels, tested bundling, optimized checkout flows
• Data-driven: comfortable with CAC, LTV, cohort analysis, TripleWhale, Shopify Analytics
• Experience managing agencies and getting results from external partners
• Bias toward action: test fast, kill what doesn't work, scale what does

Bonus:

• Worked at jewelry, fashion, beauty, or lifestyle DTC brands
• Experience with mobile app marketing and app-exclusive promotions
• Background with culturally meaningful or faith-based brands
  

What This Role Is Not:

• Not focused on paid media (we have an ad buyer for that)
• Not SEO or content marketing
• Not managing a large internal team (you'll work with agencies and our Marketing Ops Coordinator)

If you're deeply interested in this role, please e-mail with an intro and your resume. Subject Line "Head of Retention Application".