Pistilli Management Jobs in Usa
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We're Hiring: Workforce Management Analyst
At NSD, we're a leading provider of vehicle protection solutions, supporting millions of drivers, dealers, agents, and financial institutions nationwide. Our mission is simple: deliver innovative products and exceptional service that keep motorists protected and moving forward.
We're looking for a Workforce Management (WFM) Analyst to join our growing team. This role is ideal for someone who thrives in a data-driven environment and enjoys turning insights into operational impact.
What You'll Do
As a key partner to leadership, you will provide analytical and operational support to ensure optimal staffing, efficiency, and service delivery:
- Support forecasting, scheduling, and capacity planning initiatives
- Maintain WFM system inputs to ensure accurate forecasts and schedules
- Monitor real-time performance (call volumes, queues, adherence) and escalate risks to service levels
- Execute intraday staffing adjustments, including schedule changes and overtime coordination
- Analyze performance metrics such as adherence, productivity, and utilization
- Develop and deliver standard and ad-hoc reporting (service levels, occupancy, shrinkage, forecast variance)
- Assist in short- and long-term capacity planning using historical and trend analysis
- Partner cross-functionally to ensure data accuracy and reporting consistency
- Document processes and contribute to continuous improvement initiatives
What We're Looking For
- Bachelor's degree in Business, Analytics, Operations, or related field (preferred)
- 3–5 years of Workforce Management, operations analytics, or contact center experience
- Experience with Verint WFM tools
- Strong analytical skills with the ability to translate data into actionable insights
- Advanced Excel and reporting proficiency
Why Join NSD?
We believe in taking care of our people—both professionally and personally:
- Comprehensive Benefits: Health, Dental, Vision, Life, Disability + Pet Insurance
- Work-Life Balance: Generous PTO, holidays, and a family-friendly schedule
- Culture That Cares: Team events, recognition programs, and family days
- Career Growth: A strong track record of promoting from within
Ready to make an impact? Apply today or message me directly to learn more.
#Hiring #WorkforceManagement #WFM #CallCenter #Analytics #Operations #NowHiring #Careers
We are looking for a Director of PM to join a rapidly growing $100M ARR defence technology unicorn!
This company is going from strength to strength and is continuing to build out a stellar Product Management function with this appointment.
This Director of PM will focus on their core platform and have a wide scope over many products, including Agentic AI initiatives, the Project Management suite platform, data suites, and various other workflows. This role will start off as an IC but quickly assume authority over a couple of other PMs who already work on the core platform offering today. Many of their products are already in the market, but they are at various stages of maturity, so there is plenty of scope to build these capabilities out significantly.
Must have experience for this role includes:
- 7+ years of PM experience, specifically in B2B SaaS, ERPs, or highly configurable specialized industry platforms.
- Experience working in a rapid startup/growth environment and extensive experience with building out enterprise tools.
- Full lifecycle Product Management experience, strong strategic nous, and an ability to drive the roadmap of a highly successful core product.
- Have experience building customized workflows for multi-persona platforms.
- US Citizenship (in order to pass security clearance if you don't already have it).
- Any experience working in or around the DoD is highly desirable, but not essential.
Compensation - $180k-$220k + bonus (30%) + equity
Location - Arlington VA, or Pittsburgh PA (relocation assistance provided)
If you are interested in learning more about this opportunity, please reach out. As always, please be patient as we work through applications!
Job Title: JEE Global Management Trainee (Campus Recruitment)
Location: Global (including the USA, Germany, Japan, China, etc.)
Career Tracks:
- Technical R&D
- Drive global innovation through smart and electrification technologies, foster cross-border collaboration, and develop future-oriented technical solutions.
- Project Management
- Coordinate cross-functional projects, optimize global supply chain resources and timelines, and ensure efficient, high-quality project delivery worldwide.
- Sales & Marketing
- Expand global market coverage with differentiated key account strategies and leverage digital transformation to capture growth opportunities.
- Human Resources & Operations
- Align talent strategies with business goals, cultivate a diverse and inclusive work environment, and promote continuous learning and global talent mobility
We Are Looking For:
- Full-time bachelor's or master's degree graduates in 2025-2026
- Majors in Mechanical Engineering, Automation, Electronic Information, Computer Science, Management, or related fields
- Strategic thinking, business analysis, market insight, and cross-cultural communication skills
- Excellent written and verbal English proficiency;
- Openness to global work locations and challenges with an international mindset
- Hybrid 12+ Month Contract Pay: $20-25 per hour Manage all business aspects of Aftersales customer relations, vehicle repurchase demands, trade assist in all Markets/Dealers with the goal of reducing costs and retaining customers.
This includes acting as the primary liaison for the Region, Dealerships, Warranty Services Group, Sales, Aftersales, Customer Relations, Finance, Engineering, Legal, Logistics, Client Financial and Vendors.
Overall Deliverables This content should not be construed as an exhaustive statement of responsibilities or requirements.
Employees may be required to perform other job-related responsibilities in order for the department to achieve its’ goals.
Responsibilities: • Mastery of sales process and ability to "desk a deal".
• Knowledge of customer retention options.
• Build solid relationships with Field reps and Dealership Service personnel.
• Work hand-in-hand with Customer Advocacy to recognize potential customer dissatisfaction early in the ownership process through dealership contact, customer contact, legal, or early warning system.
• Knowledge of options to resolve.
• Ability to develop seamless strategies to keep customers in the brand while helping to maintain the dealer/customer relationship.
• Recognize industry trends of like brands for customer retention and apply internally.
• Ability to communicate all of the above to Customer Advocacy Team.
• Practice fiduciary responsibility in each case.
• Ensures Customer Satisfaction by managing vehicle repurchase and trade assist responsibilities including case evaluations and final decisions quickly.
• Identifies customers who can be retained in the brand through skillful negotiation utilizing cost benefit analysis • Possesses familiarity of Lemon Law Buyback state regulations.
• Maintain contact with legal dept to ensure that compliance with appropriate state regulations is followed.
• Manages and distribution and proper filing of all required documentation, releases, disclosures, deal jackets in a timely fashion from issue through to completion.
• Understands and communicates vehicle logistics to vendor, dealers and CPO Team.
• Maintains contact with plaintiff counsel on pre-litigation cases • Responsible to audit claims to verify accuracy and compliance.
• Works with Warranty Services Group (WSG) to manage addition and removal of vehicle status and inquiries.
Compile reporting for various activities.
• Work with Finance, Legal, MBFS, Engineering, WSG, Field, dealerships, vendors, CCMs to establish clear and open communication channels for every facet of the Customer Retention process • Support NLP 5% reduction of Lemon Law BuyBack spend.
Qualifications • Bachelor’s Degree (accredited school) or equivalent work experience with emphasis in:
- Business Administration
- Business Management
- Finance
- Marketing Must have 5+ years (total) of experience in the following: • Administration
- Proficient Knowledge of administrative procedures, process/project development, and system procedures.
• Automotive-Retail
- Comprehensive Knowledge of retail processes and procedures, with emphasis in New and Pre-owned (including CPO) sales, accessories, service and parts.
• Business
- General
- Comprehensive Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
• Sales
- Proficient Knowledge of selling processes, procedures and techniques used by the industry to create a positive customer experience and encourage repeat business.
• Legal
- Comprehensive knowledge of the Song Beverly Consumer Warranty Act and courtroom processes/proceedings.
Additional Information • Must be able to work flexible hours/work schedule • Requires valid driver’s license • Travel domestically
NOTE: THIS IS AN IN-PERSON ROLE
We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team.
As we continue to experience significant growth, we are looking to bring in individuals who are eager to learn, grow, and be mentored into leadership positions within our organization.
We are looking for individuals who are looking for a career. If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you.
Must have a clean background and have your own transportation.
Career Opportunity with a 125+ Year-old company
- Average 1st Year $75,000-$105,000
- Great Retirement Plan
- Access to company benefits
- Weekly Bonus
Key Responsibilities:
- Service existing client base and manage client relationships.
- Supervision of team activity and results
- Train and develop incoming team members on existing systems.
- Daily reporting of field activity using Salesforce-based CRM
- Daily focus on client management/growth, training, and leadership development
Required Skills / Desired Qualifications:
- Excellent organizational skills and attention to detail.
- Strong interpersonal and communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to function well in an occasional high-paced environment.
- Passion for helping people and developing relationships.
- Sales or customer service experience.
- Self-motivated and goal-oriented mindset.
- The desire to be active in the community.
- Knowledge of CRMs (Salesforce preferred).
Why Us?
- Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture:
- Here people are ambitious but respectful, high-energy, and treat every member like family.
- We work hard, play hard, and are looking for someone with that same approach to growing their career that will be a fit for our office culture.
- Grow with Us: Dive into continuous learning and development opportunities
We are organized, proactive, and resourceful professionals who thrive in high-performing teams. We excel in dynamic, fast-paced environments, where meeting deadlines and exceeding expectations are part of our daily routine. Our attention to detail ensures that all relevant information is properly accounted for, and we dive into the specifics to deliver outstanding results. We take pride in our ability to prove ourselves and seek opportunities to advance our careers within a reputable and award-winning company.
Does this sound like you? Apply to our Digital Marketing PM Talent Bench today!
As a Project Manager you have:
- Digital agency experience (must have)
- Client-facing experience
- Well-versed with digital marketing tools and platforms
- Strong organizational and prioritization capabilities in a fast-paced environment
- Exceptional verbal and written communication skills for clear and effective presentations
- Understanding of creative, website, and digital marketing channels (SEO, Paid Media, Social, etc.)
- Experience with budget management
- Team player
Red Door Interactive is an Equal Opportunity Employer Celebrating the Diversity of Our Employees, Our Clients, and the Work We Do.
When work resonates with people in a wide range of industries, geographies, and cultures, we all win. To create impactful work together, we nurture an inclusive environment that invites diverse voices and empowers our people to contribute their whole selves to our craft.
Red Door Interactive is an Equal Opportunity Employer Celebrating the Diversity of our Employees, our Clients, and the Work We Do.
Location: Hanscom, MA
Type: Full-time
US citizens, GC holders preferred, NO third-party corp-to-corp accepted for this job
Job Requirements: The contractor shall possess comprehensive knowledge of principles, policies, and practices of systems acquisition and program management, as well as knowledge of roles and responsibilities as defined in DoDI 5000.02, AFI 63-101/20-101, and other relevant guidelines.
At MVP Health Care, our commitment to meeting the needs of our customers goes beyond our health plans. We're shaping the future of health care-and as an intern, you'll be part of it! Dive into a world of innovation, working alongside experienced professionals who are passionate about making a difference.
This is more than an internship; it's an opportunity to build skills, gain confidence, and make a meaningful impact while discovering what a career in a transforming industry can look like.
What's in it for you:
Our internship program is designed to provide a comprehensive learning experience.
- Build Real Skills: Gain hands‐on experience, practical skills, and industry knowledge through meaningful work and targeted learning opportunities.
- Work on Impactful Projects: Contribute to real projects that support business priorities and address real‐world health care challenges.
- Grow Your Network: Connect with leaders, mentors, and fellow interns through networking events and everyday collaboration.
- Learn from Mentors: Receive guidance and feedback from experienced professionals who are invested in your growth.
- Give Back: Participate in community service initiatives and be part of an organization committed to making a difference.
- Support Your Well‐Being: Experience a supportive culture with programs that promote balance and well‐being.
- Launch Your Career: Join an award‐winning, inclusive workplace and explore a future in a growing, evolving industry.
The Product Management Intern will serve an important function within our Customer Experience team at MVP to help drive best in class experiences for our customers across our Gia mobile app, Gia member online web experience and non-digital experiences.
The role will provide experience with discovery, delivery and analytics processes across multiple product and business areas. You will be paired with experienced Product Managers who will provide mentorship and guidance for these efforts and work closely with digital engineering, business subject matter experts, user experience and our customers to deliver impactful and positive experiences.
Responsibilities of this position will include the following:
- Assess customer & business needs, perform market research and produce data-based proposals on how to reach desired outcomes.
- Work with customer experience team, business owners, and technical teams to gain alignment on path forward.
- Work across the business to prioritize epics/features, organize product increments, and present on findings and paths forward.
- Present clear and well-defined goals for product increments
- Participate in solution strategy process to ensure that solutions being defined align with incremental goals.
- Work with product and business owners to ensure feature prioritization is representative of the product roadmap.
- Track and manage metrics to measure product performance (e.g. adoption metrics, customer satisfaction, etc.)
Position Qualifications
Minimum Education:
- College coursework required towards a degree in technology, design, business or related field.
- Enrollment in Graduate or MBA program preferred.
- 1-3 years work experience in software or healthcare industry preferred.
Required Skills
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.
- Ability to handle multiple workstreams simultaneously and meet deadlines.
- Ability to create presentations and present to stakeholders.
- Excellent planning, facilitation, and organizational skills.
- Ability to influence technical and non-technical partners.
- Ability to be a product evangelist.
- Interest in and high-level understanding of the product management discipline
- Interest in Agile software development
- Interest in the health care vertical
- Ability to understand the long-term ("big picture") and short-term perspectives of situations.
- Understanding of the software development lifecycle.
- Passionate about customer success and customer results.
- Ability to gather and analyze data from qualitative and quantitative sources.
This role is hybrid in Schenectady, NY - 3 days per week in our headquarters office.
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
Pay Rate: $18 - $25 per hour
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .
Job Description –
- Program Increment (PI) Planning Artifacts: Including PI Objectives, Program/Platform Board, and capacity plans.
- Dividing PI into Sprints and Plan Sprints
- Jira Project & Portfolio Management: Configuration and maintenance of Jira projects, boards, dashboards, and reports to track Platform/Program progress, team velocity, and other key metrics.
- Managing internal and cross-functional teams to deliver platform and program milestones
- Program Governance & Status Reports: Regular reports on platform/program status, risks, dependencies, and budget.
- Risk & Dependency Management Logs: Actively maintained logs of platform/program-level risks, impediments, and cross-team dependencies.
- Safe Implementation & Improvement Roadmap: Documentation outlining the strategy for adopting and improving Safe practices within the program.
- Stakeholder Communication Plan, Alignment & Materials: Regular updates, presentations, and communications tailored to various stakeholder groups.
- Cascade and Communicate Core Message Database version to the TPM Team/SW Team with the tags that changes
- Pull and Maintain Platform/Program Timing of all architectures to ensure team is working to the right timing
- Coordination and managing delivery including communication to different teams.
Entry Level Business Management
We are looking to train an entry level manager from the ground up to act as the first point of contact with new customers, answer their queries and increase client satisfaction.
If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients' needs while representing our company in a positive way. Previous customer service experience will be an advantage.
Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.
Responsibilities
- Gather information on assigned clients
- Contact clients to understand their needs
- Provide after-sales support to retain customers
- Ensure prompt and accurate answers to clients' queries
- Build strong client relationships, through regular communication
- Report on the status of accounts
- Suggest company products/services that maximize client satisfaction
- Communicate product and pricing details clearly
- Promote new products/services to existing customers
Requirements and skills
- Strong (verbal and written) communication skills with an ability to build relationships
- Effective presentation and negotiation skills
- High degree of professionalism
- Good time-management skills with a problem-solving attitude
- Must be authorized to work in the USA
- Bachelor's Degree preferred
- Currently in NYC area and ready to work immediately
Thank you for your interest!
