Pike Telecom Jobs in Usa

About the Company

We're seeking a proactive, resourceful System and Network Administrator to oversee and manage all infrastructure in support of our Department of Transportation's transformation initiatives. This is a unique, highly autonomous role in a single-person support environment, you will own day-to-day operations, working closely with civil engineers and Enterprise IT partners.

Responsibilities

• Manage systems and IP-based field infrastructure, including switches, routers, network devices, and wireless technologies
• Ensure security controls, firewalls, and vulnerability management practices are coordinated and maintained with Enterprise IT
• Provide support and technical guidance for field equipment, applications, and networking components
• Oversee traffic signal controllers, CCTV/IP cameras, and other field-deployed technologies
• Deploy and maintain Linux, Windows OS, and VMware systems
• Test, deploy, and maintain ruggedized network switches, routers, servers, diagnostic systems, and cellular modems
• Maintain strong relationships with consultants and vendors
• Support ITS operations, including piloting emerging technologies and providing limited on-call support

Required Skills

• Experienced in core IP networking principles, wireless systems, and hands-on network/device management
• Thrives in an independent, self-directed environment, previous networking experience is a must have.
• Proactive and motivated to pursue additional training/learning as needed (training support available)
• Confident in collaborating with civil engineers (limited technical support) and Enterprise IT (broader infrastructure)

Pay range and compensation package

The hourly pay range for this position is $45 to $50 on a W2 basis. As a contract/temporary professional, you are eligible for medical, vision, dental, life, and disability insurance coverage. You may also enroll in our company's 401(k) plan. For additional details on benefits, please visit .

Title

Sr. Principal Operations Research Analyst

Belong. Connect. Grow. with KBR!

KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Key Responsibilities

KBR is seeking a Sr. Principal Operations Research Analyst to join a multi-disciplinary team consisting of operational military and intelligence subject matter experts (SMEs), operations research analysts, modelers, and software engineers who conduct modeling, simulation, and analysis (MS&A) of emerging concepts for the Defense Advanced Projects Research Agency (DARPA) using advanced MS&A techniques and tools. The selected candidate will:

• Lead or support the conduct of studies for senior-level military decision makers, technology developers, and acquisition professionals for use in CONOPS development, force structure design, resource allocation, and targeted technology insertion.
• Develop and execute an experiment design approach, identify key metrics for simulation output, analyze results, generate insights and information, and present findings to senior DoD leaders.
• Develop and/or refine an analytic pipeline; interact with third-party software developers to incorporate this analytic pipeline into the modeling & simulation (M&S) tool.
• Conduct pre- and post-simulation analyses as needed.
• Design, develop, implement, and maintain analytic dashboard prototypes for incorporation into the MS&A software suite.
• Be prepared to instantiate platform and system models, model behaviors, and model hierarchies in the designated M&S environment as required.
• Work independently with little direction or guidance except in the most complex of situations.

Work Environment

• Location: On-site
• Travel Requirements: Minimal 0-20%
• Working Hours: Standard

Qualifications

Required:

• Master's Degree in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 10 years of relevant experience
• Strong knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency in R, MATLAB, Python, JupyterLab and/or Jupyter Notebook
• Basic proficiency in a mission-level combat modeling & simulation framework such as AFSIM or NGTS

Desired

• PhD in Operations Research, Applied Mathematics, Data Science, or related STEM discipline with 15 years of relevant experience
• Deep knowledge of simulation analysis and experiment design & analysis techniques
• High level of proficiency a mission-level combat modeling & simulation framework such as AFSIM or NGTS
• Certified Analytics Professional (CAP) or equivalent certification

Scheduled Weekly Hours

40hrs

Basic Compensation

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

R2120551

About the Role

The candidate will support technical documentation required for BLA submission, and ensure the QC organization is inspection ready. This position will also coordinate QC schedules, resource allocation, and testing timelines critical for successful BLA submission.

Responsibilities

• Support preparation and review of technical reports and QC documentation required for the BLA, ensuring timely completion and regulatory accuracy.
• Create, maintain, and monitor QC testing trackers, documenting tests, timelines, assigned analysts, sample workflows, and status updates.
• Facilitate and maintain a resource loading tracker, aligning personnel capacity with sample testing volume to ensure on-time data generation for the BLA.
• Escalate resource gaps, workflow delays, or testing challenges that could impact critical milestones.
• Support method transfer and method validation troubleshooting to ensure analytical readiness for BLA submission.
• Lead the establishment and maintenance of a stability program, ensuring data availability for regulatory filing.
• Participate in internal and external GMP audits, ensuring QC operations meet all regulatory expectations.

Required Qualifications

• Bachelor’s degree in Chemistry, Biochemistry, Biotechnology, Biology, required
• 5+ years of experience in an FDA-regulated pharmaceutical with demonstrated experience supporting major regulatory submissions (e.g., BLA, NDA, MAA).
• 5+ years of experience in analytical chemistry methods including HPLC, UPLC, GC, TOC, and related instrumentation.
• Strong working knowledge of USP/EP, cGMP, EU GMP, and analytical compliance requirements.
• Proven experience tracking testing deliverables, coordinating QC schedules

Preferred Skills

• Technical writing expertise, including investigations, method documents, validation protocols/reports, and change control assessments.
• Ability to prioritize multiple deliverables and manage time effectively in a high-pressure, deadline-driven environment, especially in support of regulatory filing timelines.

Kelly is hiring a Quality Supervisor for one of our food manufacturing clients in Affton, MO

Reporting to: Quality Manager

Reason for opening: Site growth. Historically, 1 Quality Supervisor has overseen both South and North Buildings. This individual will be dedicated to the North Building overseeing Quality Technicians and Quality Operations

Overview: The role involves significant documentation review (25-30%), people management/meetings (20%), on-floor support and issue resolution (40%), and miscellaneous tasks (10%).

Shift: M - F day shift, with the need for flexibility to work weekends as required.

• Demanding workload of 50 - 55 hours per week. Candidates seeking only 40 hours a week are not a fit

Salary Range: $90,000 - $110,000K

Qualifications:

• Candidates must have a food safety background (PCQI) and experience supervising direct reports, ideally 3-5 quality technicians.
• A strong preference exists for candidates with food manufacturing experience over pharmaceutical, as regulatory requirements differ.

Job Overview:

This position reports to the Quality Assurance Manager and will directly supervise employees in the QA Lab. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.

The Quality Assurance Supervisor will be responsible for implementation and continuous improvement of quality programs in Affton facility.

Requirements: • Develop and maintain procedures which assure Food Safety and Quality.

• Responsible for identifying and resolving problems.

• Implements various components of quality assurance program comprised of data analysis, systems evaluation, product assessment and quality technology.

• Directs inspection of hardware and systems audit to ensure proper application of management system procedures.

• Directs and participates in completion of environmental monitoring and positive release requirement.

• Responsible for raw material, in process and finished goods quality inspection.

• Directs and advises personnel in special test procedures to analyze components and physical properties of product materials.

• Compiles and analyzes test information to determine operating efficiency of process or equipment and to diagnose malfunctions.

• Investigates complaints on existing products and responds to vendor or customer.

• Establishes or adjusts work procedures to meet testing schedules.

• Maintains and revises all SOP’s, SSOP’s and forms in the document management system.

• Supports commissioning, qualification and validation for capital projects.

• Trains all personnel on programs related to implementation of the quality and food safety management system including on-boarding, annual and ad hoc training.

• Oversees sanitation responsibilities as assigned.

• Participates in and supports corporate and plant initiatives including GMP, HACCP, SQF, GQMS, KMM, LIMS and others as assigned.

• Participation and /or facilitation as identified in customer, regulatory and 3rd party audits. Quality Supervisor

• The position has the authority to observe, review, lead and take initiative/action for quality activities in site, supplier, and customer activities, with proper notification to senior management of each.

• The position has the authority to develop, implement and audit programs directly related to quality and assigned projects.

• The position has the authority to manage the quality activities performed by personnel in alternate functional areas in conjunction with the respective managers.

• Other duties may be assigned.

Kelly® Science & Clinical is seeking several Biomanufacturing Associates for Direct Hire positions at a premier biotech company in the Portland, OR area. If you're motivated, detail-oriented, and eager to contribute to a fast-paced manufacturing environment, this is a great opportunity to take your career to the next step!

Pay Rate:

2A: Base pay $21/hour + shift differential = $26.12/hour

2B: Base pay $21 + shift differential = $25.86/hour

Schedule:

2A: Alt Sat, Sun-Tues, 7:00pm-7:30am OR

2B: Alt Sat, Weds-Fri, 7:00pm-7:30am

Overview:

As a Biomanufacturing Associate, you will play a vital role in producing high-quality, custom oligonucleotide products that power the future of biotech. In a dynamic and fast-paced lab environment, the role involves adhering to SOPs, operating automated lab equipment, documenting processes, and supporting manufacturing schedules, with a strong focus on quality and safety practices.

Company Culture

Fast paced environment without too much structure/red tape to make decisions. Growth opportunities available within a 110K sq ft state-of-the-art “factory of the future” that was completed and started production in 2022-2023.

Responsibilities:

• Contribute to the production of high-quality custom products in a high-throughput lab, following established SOPs and manufacturing standards.
• Efficiently perform molecular and cell biology processes, including PCR and DNA purification, contributing to the production of custom DNA-based products.
• Independently handle the operation of various laboratory equipment and robots while ensuring safety and adherence to ISO and lean manufacturing practices.
• Thoroughly document processes and update work instructions, supporting troubleshooting and maintaining high attention to detail.
• Organize shipping of products and maintain consistent work output under minimal supervision.

Qualifications:

• Bachelor’s degree in Biology, Biochemistry or related field OR previous experience working in GMP environment.
• Fresh graduates or candidates with relevant laboratory experience in a manufacturing or high-throughput biotech setting will be considered
• Familiarity with molecular biology techniques such as PCR, DNA quantitation / purification
• Strong documentation skills with attention to detail
• Ability to work independently, follow SOPs precisely, and work safely with chemicals and hazardous materials
• Good computer skills, including proficiency with Excel and Word
• Comfortable working in a team-oriented laboratory environment and standing for extended periods
• Ability to work on the night shift

Seize the opportunity to be part of something extraordinary where your work contributes to revolutionary advances in health, sustainability, and technology. Apply now and help us write the future of DNA synthesis!

Our Client a technology company that specializes in providing mission-critical communication systems and analytics for public safety, is looking for someone to join their team as a Manufacturing Technician!

**This is an onsite 6-month contract with long term potential, that takes place in Elgin, IL **

Required Skills &Experience

• Mechanical & Electrical Repair: Strong hands-on skills in pneumatics, hydraulics, soldering, and fixture maintenance.
• Preventative Maintenance: Experience maintaining warehouse and production equipment (e.g., printers, forklifts, scanners).
• Troubleshooting: Ability to diagnose and fix mechanical/electrical issues independently.
• Basic Computer Skills: Turning on and navigating a computer, using USB tools, and accessing digital manuals.
• Email & Communication Tools: Outlook, Teams, or similar for internal communication and reporting.
• Spreadsheet Software: Microsoft Excel or Google Sheets for logging maintenance tasks or calibration data.

What You Will Be Doing

• Ensure Operational Continuity Through Preventative Maintenance. Impact: Minimize equipment downtime and maintain smooth warehouse and production operations.
• Troubleshoot and Repair Complex Mechanical and Electrical Systems. Impact: Improve equipment reliability and reduce repair turnaround time.
• Build and Optimize Production Infrastructure. Impact: Enhance production efficiency and safety through custom-built and well-maintained fixtures

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Operations Technician I

Location: Rahway, NJ Work Environment: On-Site

Job Summary

The Operations Technician I is an entry-level professional responsible for executing technical tasks and supporting critical operational activities. This role is essential to the timely packaging, labeling, warehousing, and distribution of bulk and finished clinical materials.

The successful candidate will ensure full compliance with Quality-related aspects of Global Clinical Supply Operations, including inventory management, SOP authoring, and supporting internal inspections.

Key Responsibilities

Clinical Supply & Logistics

• Perform primary and secondary packaging of drug products, biologics, and vaccines.
• Execute distribution activities, including order processing and drug picking, packing, and shipping.
• Manage all tasks related to clinical label printing and production.
• Oversee warehousing activities, including bulk component inventory movement and accuracy.
• Maintain optimal inventory levels for consumables through proactive ordering.

Compliance & Quality Assurance

• Maintain cGMP and safety training to site requirements at all times.
• Author or revise Standard Operating Procedures (SOPs) and support batch record reconciliation.
• Support investigations into root causes and assist in the creation of Corrective and Preventative Actions (CAPAs).
• Act as a Subject Matter Expert (SME) during internal or external audits from regulatory agencies and safety bodies.

Technical Operations

• Operate within cold vaults, walk-in CTUs, and stand-up CTUs.
• Execute assigned technical tasks with a high degree of reliability and follow-through.
• Utilize SAP for technical activities and maintain accurate, detailed documentation.
• Engage in creative problem-solving and provide analysis to anticipate technical obstacles.

Qualifications & Skills

Education & Experience

• Bachelor’s degree preferred; candidates with relevant experience will be considered.
• 0–3 years of experience in a related field (or 3+ years of relevant experience for candidates without a degree).
• Experience using and wearing respiratory equipment.
• Training or experience in forklift and pallet jack operation.

Technical Knowledge

• Strong understanding of Good Manufacturing Practice (GMP) principles.
• Knowledge of quality and safety requirements for pharmaceutical packaging and handling.
• SAP experience is highly desired.
• Equipment operation and repair skills.

Physical Requirements

• Ability to repetitively lift, carry, push, and pull up to 50 lbs.

General Competencies

• Exceptional organizational skills and meticulous attention to detail.
• Strong problem-solving and troubleshooting abilities.
• Ability to quickly learn new systems and demonstrate in-depth knowledge of GMP processes.

Senior Process Improvement Engineer – Medical Device Manufacturing

Athens, TX

$60–$80/hr (Based on relevant experience)

Contract-to-Hire | Direct Hire possible for standout talent

Kelly Engineering is recruiting a senior-level Process Improvement Engineer for a medical device manufacturing site in Athens, TX that needs immediate process stabilization and quality improvement.

This role is built for a hands-on “fixer”. You’ll be stepping into manufacturing processes, addressing real quality issues, and helping redesign workflows to stabilize and optimize production in an FDA-regulated environment.

What You’ll Be Doing

• Fix and redesign inefficient manufacturing processes
• Reduce scrap, rework, defects, and operational risk
• Lead hands-on Lean and continuous improvement efforts
• Address quality issues at the root cause level
• Work directly on the manufacturing floor with Ops and Quality

What We’re Looking For

• 5–12 years of medical device manufacturing experience
• FDA-regulated environment (Class II / 510(k))
• Manufacturing, Process, or Industrial Engineering background
• Proven experience fixing poorly designed or unstable processes
• Comfortable working under quality and regulatory pressure

Why This Role Stands Out

• High-impact, hands-on work
• Real ownership and visibility
• Direct hire is on the table for the right candidate
• Hourly rate flexibility for rockstar candidates with relevant experience

Candidates without medical device manufacturing experience will not be considered.

If you’re known for walking into tough manufacturing environments and fixing problems, this is the role for you.

QC Supervisor

Kelly® Science & Clinical is seeking a QC Supervisor for a direct-hire position at a cutting-edge client in Fort Collins, CO. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Location:Ft. Collins, CO (onsite)

Shift: 1st or 2nd

Salary: $100-105,000 + Benefits

Essential Duties & Responsibilities

• Prioritize workload to meet timelines while ensuring on-time delivery of all projects, testing and action items.
• Take ownership of tasks and results from initiation to completion to meet commitments and proactively address outcomes.
• Escalate and communicate items which arise per the timelines specified in the department escalation strategy.
• Execute all business and department goals and initiatives on time.
• Ensure adherence for compliance with all processes and procedures including training completions, QE and CAPA due dates, notebook and logbook audits, archiving, schedules, internal assessments.
• Issue all Certificates of Analysis within 2 business days of last test completion.
• Generate, monitor and report weekly team and analyst KPIs.
• Supervise the testing and release of Tolmar products, cleaning samples, EM, Bioburden, Endotoxin, raw materials, and stability samples.
• Strive to balance workload across all sites and teams to ensure adequate resource allocation.
• Partner with the scheduler to schedule all testing and reviews, review the weekly schedule and ensure company and department targets are met in the shortest possible cycle time.
• Provide assistance, training and leadership for direct reports through utilization of the OTD resources.
• Create, revise and monitor training progress utilizing training matrices for immediate functional areas, and collaborate with team on remediation of training gaps for site training matrix.
• Set and communicate clear expectations for analysts including providing regular feedback and coaching, monitoring progress and fostering employee development to align individual and team performance with organization goals.
• Create and revise developmental plans to help employees grow their skills and advance their careers.
• Monitor and discuss progress of employee’s performance, growth and development in one on ones utilizing the career ladder and KPIs.
• Establish sample priorities for QC scheduler, submit schedule tickets as needed and ensure adherence to ship dates.
• Partner with the investigations team and the scheduler to ensure all actions for QEs are completed in 24 hours, second analyst testing is completed in less than 5 business days and QEs are closed on time (less than 45 business days).
• Support and execute all potential 3-day field alert investigations and actions expeditiously.
• Submit document change requests for all document updates and minimize document revisions for routine updates where possible.
• Ensure all samples logged into the LIMS system are submitted correctly.
• Identify, and complete cost savings initiatives and facilitate continuous improvement.
• Participate in leadership development activities and take an active role during department and company activities.
• Aid in setting procedure and ensure that all operations and functions (including the laboratory) are in full FDA, cGMP compliance and staff is properly trained.
• Utilize senior analysts to assist in training, document updates, laboratory investigations, projects, or advanced technical issues.
• Conduct and coordinate laboratory investigations, and all associated actions.
• Review and approve technical reports, test methods, specifications and procedural documents and ensure overall validity of the analytical results and review stability reports.
• Participate in project teams, company and department meetings, third party audits, and regulatory audits.
• Monitor departmental spending to stay within the established budget.
• Demonstrate leadership aptitude in technical functions and people management.
• Ability to perform designated duties under minimal supervision and support departmental management in all aspects of organizational functions.
• Accountable for maintaining an atmosphere of teamwork, cordiality and respect towards co-workers.
• Accountable for meeting departmental and compliance timelines.
• Participate in required annual hazardous waste training. Hazardous waste involvement may include, but is not limited to, container and tank management and inspections, generation of hazardous waste as a part of production or sampling processes and transfer of hazardous waste between lab procedure area, satellite accumulation and storage. Respond to spills per the Chemical Spill Procedures.
• Participate in the interview and selection process for candidates, as required.
• Perform other duties as required by business demands.

Knowledge, Skills & Abilities

• Possesses a strong sense of purpose and drive to meet deadlines without sacrificing quality.
• Balances the need for speed with a commitment to accuracy and quality, completing tasks thoughtfully and effectively
• Expert knowledge in analytical testing of drug substances and formulations for Chemistry or Microbiology.
• Ability to perform designated duties under minimal supervision and support departmental management in all aspects of organizational functions.
• Proficient with computer systems for sample tracking, laboratory equipment, raw data handling and storage.
• Knowledge in analytical method validation and instrument qualification.
• Thorough knowledge of government regulations of drugs and medical devices as they apply to laboratory work.
• Technical leadership when working on complex problems within a technical scope in which analysis of situations or data requires an in-depth evaluation of various factors.
• Exceptional interpersonal and organizational skills that lead directly to the advancement of others and of the QC department.
• Ability to supervise a team of analytical professionals that is fully compliant with current Good Manufacturing Practices.
• Knowledge of analytical troubleshooting and product investigation.
• Effective oral and written communication.
• Proficient in the use of analytical laboratory instruments such as HPLC, FTIR, GPC, GC, and UV-Vis spectrophotometers, CCIT, Endotoxin, MODA,.
• Ability to prepare, review, conduct and assess analytical method validations, feasibility and suitable for use.
• Ability to coordinate activities to assure customers’ needs are met in terms of sample analysis cycle time.

Education & Experience

• Bachelor’s degree in science, preferably in Chemistry or Biochemistry, or Microbiology.
• 6+ years’ experience in an analytical laboratory environment with at least five years in a pharmaceutical GMP setting.
• Supervisory or team lead experience is preferred.

What Happens Next

Once you apply, you’ll move forward to next steps if your background aligns with the role. If not, no worries — you’ll remain in our network, giving our Science & Clinical recruiting team access to your profile, helping open the door to future opportunities.

About ClearHello

From idea to launch, ClearHello helps clients build a reliable online presence, strengthen their visibility, and stay immediately connected with the people that they serve. 

In a digital age we are a human-centric communications company. From our customers, to our staff and community, everything we do revolves around bettering the lives of the people around us. Ingenuity and collaboration drive us to constantly integrate new solutions, keeping our services simple and efficient for our customers. Meaningful connections are our objective. Our communications services are the tools. Facilitating meaningful connections underlies the spirit of what we do. 

Position Description:

The Technical Sales Specialist plays an integral role collaborating with the Sales, Development, and Product teams and is primarily responsible for bridging technical expertise and product knowledge with sales acumen to educate clients and sell complex technical communications products and services.  

This position will drive business growth by understanding customer needs, provide technical solutions, and effectively articulate the value of our products and services. 

Success in this role is defined by analyzing customer requirements, preparing technical proposals and demonstrations to explain product functionality, showcase how solutions add value by lowering costs and increasing productivity, and selling those customized solutions to new and existing clients to increase revenue. 

Essential Job Duties and Responsibilities:

• Propose, present, and sell customized products and services in alignment with client business objectives by matching them with optimal solutions. 
• Create and conduct compelling sales presentations and customized technical demonstrations to showcase product capabilities that serve as solutions to client needs.
• Proactively engage and collaborate with Development, Sales, and Products teams to achieve unified and defined business objectives by leveraging knowledge of products and services to align company offerings with client needs.
• Utilize keen technical, persuasion, and active listening skills to understand customer needs to suggest and sell product solutions to meet those needs. 
• Customize sales strategy by understanding critical customer needs and utilizing internal product and brand knowledge. 
• Partner with stakeholders as needed to drive strategic deals, analyze customer requirements, and prepare technical sales proposals. 
• Proactively identify and secure new business opportunities to expand existing client portfolios. 
• Provide pre-sales support by answering technical inquiries and participating in sales meetings. 
• Frequently collaborate with the Development team to provide post-sales support to customers, including technical troubleshooting and customer training, to ensure optimal satisfaction with our products and services. 
• Provide ad hoc troubleshooting and informative overviews (via phone, video, and screen share) as they arise to help end users overcome challenges and address their questions before and after purchase. 
• Relay client feedback to Development and Product teams and follow up as needed to support clients inquiries and services needs. 
• Communicate with stakeholders by providing analytics and status of open proposals.
• Utilize CRM to follow up on client proposals, status, and communication. 
• Manage multiple complex proposals simultaneously with clarity, accuracy, and confidence. 
• Update and communicate with sales teammates, department colleagues and leadership on a consistent basis.
• Other tasks as assigned by leadership. 

Skills, Experience, and Education:

• A minimum of three years of sales and customer service support experience. 
• Strong technical background, preferably in the IP-based voice/communications industry.
• Strong experience using, understanding, and communicating about JSON data structures.
• Ability to read API documentation and interact with it using tools such as cURL, Postman or Bruno. 
• Understanding of automated systems, and internet and cloud-based systems. 
• Experience on the Linux command line and familiarity with MySQL and javascript and/or other scripting languages a plus.
• Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. 
• Experience working cross-functionally with teams. 
• Demonstrated relationship-building, problem solving and analytical abilities.
• Ability to clearly and concisely convey ideas in both verbal and written form.

Core Competencies:

• Excellent interpersonal and communication skills with a passion for developing and maintaining strong client relationships to increase customer satisfaction and loyalty. 
• Self-motivated and target-driven with a proven track record of meeting or exceeding business and sales objectives. 
• Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
• Artfully deploy sales strategies and negotiation skills to close deals. 
• Represent the company and internal and external clients with courtesy and professionalism. 
• Strong organizational skills and attention to detail, with a demonstrated ability to work independently, manage multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements, and decisions.
• Proven ability to efficiently work in a remote team environment with support from leadership. 

General Company Requirements:

• Be a collaborative part of an organization that is team-based, positive and supportive.
• Be dependable, trustworthy, and always make ethical decisions.
• Cultivate meaningful connections.
• Continue to learn in the field and build knowledge.
• Think critically about how to solve problems and suggest solutions.

What We Offer:

• Company paid medical, dental, and vision insurance. 
• Company matching to a Simple IRA. 
• Flexible time off and paid holidays. 
• Remote work arrangements.
• A supportive, cohesive, and inclusive work environment where all employees are critical to the success of the company and have regular connectivity meetings with leads. 
• Career development potential, mentorship, and training within a supportive, fun, and growing company. 

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Authorization:

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Pay Range: 

The expected annual salary range for this full-time exempt position is $68,000 to $84,000. 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with geographical market data, or other law. 

Location: 

ClearHello is based in Escondido, California.

Qualified candidates may send their resume and cover letter to