Pentangle Tech Services P5 Group Jobs in Usa

24,951 positions found — Page 11

Service maintenance / yardperson
Salary not disclosed
Naples 2 days ago
Founded in 1963, Everglades Equipment Group is a family owned and operated full-service John Deere dealership with 19 locations covering central and south Florida.

Everglades Equipment Group serves a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.

We have become one of the largest John Deere dealers in the world by prioritizing customer service and satisfaction above all else.

Performs maintenance duties for the entire facility.

All other related duties as needed by the Dealership as instructed by managers.

Job Responsibilities: Maintenance of the facility and vehicles Maintain tool room and run the wash bay Perform grounds maintenance for the dealer properties May be required to assist in moving displays or equipment within the dealership May operate a forklift to transport parts, equipment and supplies for the dealership May be asked to deliver equipment to customers as needed Load and unload trucks Detail Equipment Job Requirements: Ability to lift items weighing upwards to 75 lbs.

Ability to perform multiple duties as assigned Basic knowledge of equipment safety procedures • BENEFITS: • Free Life Insurance Policy • 401(K) Matching • Pet Insurance • Paid Time Off • Paid Holidays / Floating Holidays • Dental Insurance • Health Insurance • Vision Insurance • Free ST Disability / LTD
Not Specified
Rad Tech - Imaging - Diagnostic Radiology
✦ New
Salary not disclosed
Brockton 1 day ago
Summary: PM
- 12hr 40hr Nights, variable overnight and weekends 8s, 10s, or 12hr shifts On-call coverage preferred but not required Requirements: 2 years of recent experience as a licensed X-ray Tech ARRT certification MA license BLS certification Preferred Skills: Experience in High Level I Trauma Diverse trauma radiology experience Ortho OR procedures Pediatric imaging Fluoroscopy procedures
Not Specified
Maintenance Tech
✦ New
🏢 Axelon Services Corporation
Salary not disclosed
Morrisville 1 day ago
Maintenance Tech 3rd shift (Sun-Thur;10p-6:30a) Summary: Critical part of the Maintenance and Production teams Responsible for troubleshooting malfunctioning equipment and repairing breakdowns Support production equipment and flow to the highest priority Collaborate across department boundaries and participate in team-based activities Ensure compliance with all plant procedures, policies, and standards Responsibilities: Practice safe work habits daily and ensure all safety processes are followed Comply with company policy regarding cGMP and GDP Plan, initiate, and complete job assignments promptly Maintain tools in good working condition and keep work areas clean Maintain mechanical and electrical knowledge through ongoing training Assist with developing training documentation and participate in training new maintenance team members Attend and actively participate in daily shift meetings Perform corrective and preventative maintenance on various equipment including mechanical, electrical, pneumatic, and hydraulic systems Participate in root cause failure analysis teams and continuous improvement teams Coach and train operators on equipment setup and maintenance tasks Use SAP for work scheduling and inventory management Lubricate machines and maintain equipment according to specified procedures Prepare daily maintenance reports Provide mechanical support for capital and internal projects Drive forklift and shop mobile equipment as needed Perform any other duties as assigned by management Requirements: High School diploma or equivalent with hands-on or vocational school training Minimum of five (5) years of experience as a general maintenance mechanic in a manufacturing environment, or equivalent combination of training and experience A.S./A.A.

Degree in Mechanical/Utilities Technology, or Licensed Journeyman with a minimum of two (2) years of work experience Required Skills: Experience with packaging equipment strongly preferred Advanced understanding of hydraulics, pneumatics, and mechanics Capable of operating hand, power, and specialized tools Excellent problem-solving and communication skills Strong computer skills (MS Word, Excel, and Email) Basic understanding of electrical systems Preferred Skills: Knowledge of SAP PM preferred
Not Specified
Maintenance Tech 3rd shift
✦ New
🏢 Axelon Services Corporation
Salary not disclosed
Morrisville 1 day ago
Job Description: Maintenance Tech 3rd shift (Sun-Thur;10p-6:30a) Job Overview/Summary: The Maintenance Technician is a critical part of the Maintenance and Production teams, responsible for keeping equipment Operating in a safe and efficient manner.

The Maintenance Technician reports to the Maintenance Department Manager, and has responsibility for troubleshooting Malfunctioning equipment, Repairing Equipment Breakdowns, and general maintenance.

Maintenance Technicians will support production equipment and flow to the highest priority while collaborating across department boundaries, participating in team-based activities, and ensure compliance with all plant procedures, policies, and standards.

Work Expectations: The Maintenance Technician will: Practice safe work habits daily and ensure all safety processes are followed.

Complies with company policy regarding cGMP and GDP Plans, initiates and completes job assignments in a prompt and timely manner.

Maintain proper tools in good working condition and keep work areas clean.

Maintain mechanical and electrical knowledge via in-going training, industry workshops, and technical reading.

Assist with developing training documentation and participate in the training of new maintenance team members.

Key Responsibilities: Attend and actively participate in daily shift meetings to discuss prioritized work orders and minimizing downtime Perform corrective and preventative maintenance of Manufacturing, Packaging, And Facilities Equipment including mechanical, electrical, pneumatic, or hydraulic circuits (motors, pumps, compressors, boilers, chillers, and purified and domestic water systems) Perform corrective and preventative maintenance of mechanical systems, electrical systems, plumbing systems, process equipment and utility equipment Participate in root cause failure analysis teams, daily problem-solving teams and continuous improvement teams Coach Operators on the Set-Up, troubleshooting and operating adjustments of equipment.

Train Operators on execution of Operator based maintenance task and PMs Use SAP to pull weekly work schedule, evaluate work orders, and escalate work as needed to ensure scheduled work is completed timely Install, replace, or change machine parts and attachments, according to production specifications, including all mechanical components, drive systems, conveyors, processing equipment, pneumatic and hydraulic systems, and utilities Inventory and requisition machine parts, equipment, and other supplies thru SAP and Work Orders so that stock can be maintained and replenished.

Lubricate machines, machine parts, or other equipment according to specified procedures.

Keeps assigned work areas safe, clean and orderly Identify faulty equipment through observation during line monitoring and SAP based PM program.

Utilize shop equipment, measurement and other diagnostic tools, and power and hand tools to assess the condition of new and used equipment.

Prepare daily maintenance reports using activity logs, analysis, and trends.

Provide mechanical support for capital and internal projects.

This includes documentation, job scopes, managing contractors, and participating in meetings.

Drive Forklift and shop mobile equipment as needed.

Any other duties as assigned by management.

Requirements: Knowledge, Skills, Abilities & Other Characteristics: Experience with packaging equipment strongly preferred.

Advanced understanding of hydraulics, pneumatics, and mechanics Capable of operating hand, power, and specialized tools Excellent problem-solving and communication skills Strong computer skills (MS Word, Excel, and Email) Basic understanding of electrical systems Knowledge of SAP PM preferred Minimum Education: High School diploma or equivalent, preferably including hands-on or vocational school training, and a minimum of five (5) years of experience as a general maintenance mechanic in a manufacturing environment, or an equivalent combination of training and experience, or A.S./A.A.

Degree in Mechanical/Utilities Technology, or Licensed Journeyman, with a minimum of two (2) years of work experience.
Not Specified
Shift Leader - Customer Service Associate (Restaurant)
Salary not disclosed
Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.

Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing.

We believe that our success is built upon the talent and dedication of our employees.

We are proud to offer an encouraging and inclusive work environment where every team member's ideas and contributions are valued.

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn.

It has grown since then to the largest franchise operator in the world.

Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell Wendy's and Planet Fitness.

Our primary mission is to be the premier operator within each of these brands.

We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Description As a Shift Lead, you support the Assistant and General Manager by running phenomenal shifts independently and embodying the Live Más spirit.

You take ownership of the shift, solving problems proactively while guiding your team to success.

Responsibilities
- Run Shifts Efficiently: Ensure operations run smoothly while upholding Taco Bell's standards.

- Tackle Problems and Seek Help When Needed: Take initiative to address challenges and provide support to the team.

- Provide Guidance to Team Members: Mentor and lead your team to deliver excellent customer service.

- Ensure Excellent Customer Service: Cultivate an environment where every customer leaves happy and satisfied.

Benefits
- Competitive Pay
- Free meals with every shift
- 401(k) with company match
- Insurance options
- Flexible scheduling
- Development opportunities Flynn Group is an equal opportunity employer.

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities.

If you require any accommodation or adjustments throughout the application process, please let us know.

We look forward to reviewing your application and potentially welcoming you to our premier team!
Not Specified
Contact CenterCustomer Service Representative
✦ New
🏢 MCI
Salary not disclosed
Mesilla, NM 1 day ago
Customer Service Representative

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

  • Handle inbound calls, emails, or chats from customers.
  • Provide accurate information about products, services, and billing.
  • Resolve customer complaints and escalate when necessary.
  • Maintain detailed records of customer interactions.
  • Follow company procedures and compliance guidelines.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • 1+ years of customer service experience, preferably in a contact center.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems and call center tools.
  • Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

  • Handle inbound calls, emails, or chats from customers.
  • Provide accurate information about products, services, and billing.
  • Resolve customer complaints and escalate when necessary.
  • Maintain detailed records of customer interactions.
  • Follow company procedures and compliance guidelines.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • 1+ years of customer service experience, preferably in a contact center.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems and call center tools.
  • Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time
Not Specified
Private Client Relationship Manager - Advisory Group
✦ New
Salary not disclosed
Portland, OR 1 day ago

Do you have a passion for relationship management and the personal touch of the financial advisory space, but don't want to be targeted on hard sales and cold calls?


If your passion lies in developing and nurturing relationships, rather than being transactional, this could be a breath of fresh air.


We are currently partnered with one of the leading privately owned wealth management firms in the U.S. who are seeking a Private Client Relationship Manager to join their Advisory Group.


Their Advisory Group solely focuses on building deep relationships with their clients to deliver a high level of service, and achieve their financial goals.


What You'll Be Doing:

  • Build strong, lasting relationships with high-net-worth clients, ensuring their financial goals and needs are being met.
  • Explain and educate clients on investment strategies, providing insights on market trends and current positioning.
  • Regularly speak with clients, maintaining a proactive approach to review their positions and any potential life changes that may impact their goals.
  • Collaborate with internal teams to ensure the best outcome for your clients.


Is It For You:

  • You have a passion for discussing capital markets, global events, and their impacts on portfolios.
  • You are a natural people person, priding yourself on your ability to develop meaningful relationships to deliver a high level of service in everything you do.
  • You're skilled at explaining complex financial terms and events to a broad audience.


Why This Firm:

  • No sales and prospecting, your focus is 100% on building trusted relationships with high-net-worth individuals.
  • Strong internal support, with ongoing training and working closely with senior leadership to deliver real value to your clients.
  • Excellent career development, with a clear path for advancement and opportunities to move across teams and offices.
  • Well compensated, with a competitive base salary, performance bonus, and one of the best benefit packages in the industry.


If you're looking to transition into a purely relationship management focused opportunity, let's talk.

Not Specified
Director Human Resources Services
Salary not disclosed
Elko, NV 2 days ago

About the Company

Are you ready to be a People services Director of a great hospital on the beautiful Nevada, Utah, and Idaho border? This hospital is part of a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. This acute care hospital that offers exceptional care to Nevada, Utah, and Idaho and the surrounding areas of northeastern Nevada. We are recognized by the American College of Cardiology as an accredited Chest Pain Center, and we believe that health care should be effective, safer, and more available to all people. We are committed to providing our patients with the highest quality, family-friendly care available.



About the Role

This amazing opportunity comes with a partial Relocation Package in exchange for your Bachelor’s degree and 7 years of progressive HR leadership experience. As a Director, People Services, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. This is more than an HR leadership role. It’s an opportunity to shape the future of healthcare in rural Nevada by nurturing a positive, engaged and high performing workforce.



Responsibilities


  • Directs and evaluates Human Resources operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
  • Lead and execute robust retention strategies to reduce turnover and support long-term talent development.
  • Build and sustain positive labor relations, including leading union negotiations and maintaining a collaborative approach with union representatives.
  • Analyze workforce data to identify trends and drive proactive solutions around engagement, staffing, and employee satisfaction.
  • Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
  • Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.
  • Coordinates and directs internal/external Human Resources audits.
  • Creates and fosters an environment that encourages professional growth.


Qualifications

  • Bachelor’s degree required with 7 years of progressive HR leadership experience.
  • HR Certifications are preferred.
  • Previous Healthcare Experience is preferred.





Pay range and compensation package


In addition to your base compensation, this position also offers:


  • Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
  • Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
  • Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
  • Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
  • Professional Development: Ongoing learning and career advancement opportunities.


Equal Opportunity Statement


This is an Equal Opportunity Employer. This Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.



If interested please email Alyx - with a resume


Interview Steps


  • Initial 10-minute screening call
  • Teams Interview
  • In-person Interview


Physical Requirements


This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements.


Benefits information

Benefits include medical, dental, vision, retirement, and PTO

Equal Employment Opportunity Statement:

Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Physical Requirements:

This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements.

Not Specified
Service Dispatcher
Salary not disclosed
Pittsburgh, PA 3 days ago

Service Dispatcher

Highland Consulting Group is a nationwide recruiting firm that focuses on placing top construction talent within the commercial, institutional, and industrial sectors.

We are working with a large regional Mechanical Contractor in the Pittsburgh, PA area to recruit an experienced Mechanical Service Dispatcher. Successful candidates must have a minimum of 3 years’ experience as a Service Dispatcher working for a Mechanical or Electrical or a similar service organization.

Are you tired of looking for a new job periodically & want a company that you can call home? Are you the type of person that wants to take charge of their position? Do you want to work for a reputable company that works hard to please their customers and staff? Do you want to be respected and rewarded for your hard work? If this is how you feel you should consider this position.

This position works with the Service Manager to efficiently schedule the service department’s labor and parts resources to best serve the needs of their clients.


Job responsibilities will include, but are not limited to:

  • Assign repair orders to qualified, productive technicians and adjust distribution control according to assignment
  • Ensure complete utilization of the service technicians
  • Update repair orders, determine time required to perform required work and schedule to ensure completed by due date
  • Coordinate the installation of replacement parts with the Parts Manager and the service team
  • Adjust the service schedule as priorities change

Requirements:

  • Experience: 3 years’ experience as a Service Dispatcher in related field of Mechanical Service
  • Solid communication skills both verbal and written
  • Ability to establish timelines and budgets
  • Ability to multi-task
  • Solid, proven and verifiable record of career stability
  • Must have a complete understanding of the repair service industry as well as working with preventative service agreements
  • Customer orientated and the ability to adapt/respond to different types of personalities
  • Able to work under pressure

Benefits:

This company cares about and is committed to the wellbeing of its employees and their families. This commitment is reflected in a comprehensive benefit package provided to all employees. This package includes an extremely competitive salary, company bonus, healthcare, paid vacation, 401K matching funds, and other benefits.

Contact:

If you are interested in this opportunity, and you have the experience and meet the job qualifications, please apply using the “Apply” link. If you have questions about this opportunity, feel free to call me @ (724) 837-6336.

Dave O'Connor

Highland Consulting Group


Confidentiality

We respect your privacy and will never submit a resume to a third party without your permission. You can be assured that the information you give us will never be forwarded to any company without your specific, direct advanced permission.

DTO1714

Not Specified
IT Service Delivery Coordinator
🏢 nLeague
Salary not disclosed
Atlanta 2 days ago
Job ID: 65362 Position: IT Service Delivery Systems and Projects Coordinator Client: APS
- IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 3 Duration: 4 Months(Possibility of extension) On Site Purpose: The Atlanta Public School System is seeking the services of an IT Service Delivery Systems and Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team.

Summary: Atlanta Public Schools' Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.

The IT Service Delivery Systems and Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.

The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards.

Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.

The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.

This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations.

This position will work under the supervision of the IT Service Delivery team.

Scope of Work/Key Responsibilities: Adhere to established standard operating procedures through the following: Maintain exceptional customer service posture at ALL TIMES.

Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team Primary iiQ Management and Training Responsibilities: Manage and administer iiQ system for IT Service Delivery and Student Experience Team Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology Assist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district Monitor IT Service Delivery and Student Experience Tableau dashboards Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability.

Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadership Prepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience team
Not Specified
jobs by JobLookup
✓ All jobs loaded