Oreillys First Call Jobs in Usa

75 miles to Columbus

Details

• Supported by APPs, who take first call, call is 1:3
• Department open to candidates interested in doing total joints and/or sports medicine
• Will do all outpatient surgeries
• Great coverage with Sports Medicine program; we cover most of the schools in our market and have been well-established over 30 years
• Three Orthopedic surgeons, one non-operative Sports Medicine physician, and three Nurse Practitioners
• General Radiology located within Orthopedic department
• Opportunity to work with residents and medical students

Recruitment Package

• Two-year guaranteed salary + production incentive and bonus opportunity
• Sign-on bonus
• Educational loan reimbursement - qualifies for PSLF program
• Monthly stipend until completion of program
• CME and moving expense reimbursement
• Time off - 30 days annually (increases with tenure), up to 5 days CME, and up to 8 holidays

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Join a thriving cardiology program in western Nebraska, where you'll find a supportive environment and the flexibility to tailor your schedule to your lifestyle.

This is a general cardiology position-non-invasive or invasive (no interventional)-at a 188-bed Level II trauma center, supported by experienced advanced practice providers.

You'll benefit from a robust referral network, a newly equipped Philips Cath Lab, and a light call schedule.

Whether you prefer a traditional 5-day week or a 4-day week with longer weekends, this role offers a healthy work-life balance with minimal outreach travel.

With a competitive compensation package, generous PTO, and eligibility for federal loan forgiveness, this opportunity is ideal for those seeking both professional growth and long-term stability.

Position Highlights: Practice at a 188-bed Level II Trauma Center in western Nebraska Non-invasive/invasive general cardiology (no interventional procedures) Flexible scheduling: 4- or 5-day work week Light call: 1:3 weekday and 1:4 weekend, often first call taken by APPs Workload of 20 patients/day; supported by 2 advanced practitioners On-site Philips Cath Lab with diagnostic Caths, TEEs, stress tests, and device implants Outreach travel limited to twice per month Base salary up to $630,000 + productivity bonus $5,000 annual CME + 29 days PTO Full benefits including health, dental, vision, life, retirement Public Service Loan Forgiveness eligible Settle into the relaxed charm of a close-knit Nebraska community, where scenic landscapes meet a welcoming lifestyle.

With a population of around 15,000, this area offers a safe, family-friendly environment and an abundance of outdoor recreation-from fishing the Platte River to exp

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

HEADLINE : Long Island, New York (Nassau and Suffolk Counties): BE/BC Pulmonary/Critical Care physician is needed to join a busy and successful large single-specialty Pulmonary/CC group practice. Full-Time (preferred) and Part-Time employment are both available. **This practice is also offering an additional option of working as an Independent Provider/ Independent Contractor. The new Pulmonary/CC physician will do a mixture of in-hospital Pulmonary and Critical Care consultation service, follow ups, procedures and office based management. There will be a choice of three different work and call schedules. This practice will also try to accommodate the new physician’s preferences regarding work assignments. Sleep Medicine and some teaching are both available and are optional. $ Generous/very competitive financial compensation package.

LOCATION : Long Island, New York

• This practice currently admits to one hospital located in Nassau County and the other hospital located in Suffolk County. (To be discussed)

• This is a very desirable location with an award winning school system.

• Enjoy living and working in a serene and scenic environment as Long Island.

• Their office and two hospitals are located about a one hour commute to Manhattan. You will be able to take full advantage of and have easy access to the numerous and varied cultural, recreational, and educational activities/opportunities that New York City has to offer!

• BE/BC Pulmonology/Critical Care physician is needed to join a busy and successful large single-specialty group practice.

• Choice of Full-Time, Part-Time, and Independent Contractor

• Independent Provider/Independent Contractor employment is also available.

• The new Pulmonary/CC physician will do a mixture of in-hospital Pulmonary and Critical Care consultation services, follow ups, procedures and office based management.

• This practice will try to accommodate the physician's preferences regarding work assignments.

• These excellent Pulmonary/CC opportunities are due to the growth and expansion of their practice, patient base and service area.

• This practice was established about nineteen-plus years ago.

• Sleep Medicine : Sleep Medicine Certification would be a plus but is not a requirement. One of their pulmonologists is also Director of the Sleep Lab.

• Teaching opportunities : For those Pulmonary/Critical Care physicians who want to do some teaching, there will be the opportunity to do so. One of their two hospitals has a Family Practice Residency program that started in the summer of 2022 and an Internal Medicine Residency program that started in the summer of 2023.
  

• They offer the following work and call schedule options :

• A. First Option:

• Work Monday through Friday, from 8:00 a.m. to 5:00 p.m.

• Weekend Call : 1 out of 4 weekends

• Weekday Call : It will be one weekday per week.

• Weekend Call : She or he will only cover one hospital.

• B. Second Option:

• Shift Schedule: 7 days on / 7 days off

• The week that the physician is working a shift, the hours are from 8:00 a.m. to 5:00 p.m.

• Call Schedule for the week working a Shift Schedule : The physician will be on call from Friday night until Monday morning. Night call will be very light with dedicated Mid-Level Providers (MLP) available 24/7 providing assistance covering the Pulmonary/CC physician’s patients.

• C. Third Option :

• Independent Provider/Independent Contractor . Pulmonary/CC physicians who want to work as an Independent Provider, when you apply, please include your availability.

• This practice admits to two hospitals. One is located in Nassau County. It is an award-winning full-service community hospital. It provides comprehensive inpatient, outpatient, critical care and surgical services. (To be discussed)

• The second hospital is located in Suffolk County. It is a large teaching hospital. It also operates a Level II trauma center. (To be discussed)

• The new physician will work in their closed Intensive Care Unit with 12 beds with 8 Step-down unit (SDU) beds. Average occupancy 75 - 80%. The new Pulmonary/CC physician will see patients and provide consults on the critical care patients.

• Availability : Pulmonary/Critical Care fellows who completed their training during 2025 and fellows who will be completing their training during 2026, plus Pulmonary/CC physicians who are already in practice who have work experience are all welcome to apply and will all be strongly considered!

• The starting base salary range is generous and very competitive for the Long Island area.

• Productivity Incentive Bonus : There will also be a productivity incentive bonus. Depending upon how hard this physician is willing and able to work, it will definitely increase the earning potential of the incoming Pulmonologist/CC physician.

• The practice will provide a fringe benefits package which includes: Malpractice Insurance, Health Insurance, a 401K retirement plan, paid time off, Professional Growth and Work-Life Balance.

• NEW YORK CITY (exceeding 8,930,000 million people) is the most populous city in the United States! A key component to its strength is its diversity. It offers a broad range of educational opportunities to its youth. From public, private, parochial, and non-religious, all types of schooling are available. The recreational and sporting activities available in New York City are endless, appealing to all ages and ranging from Amusement Parks to the Bronx Zoo. With its educated, worldly, resourceful, and motivated population, New Yorkers comprise a city that is second to none! New York is the grandest, most dynamic, sophisticated and diverse city in the world!

CONTACT INFORMATION : If you are interested in the above Long Island, NY Pulm/CC oppty, please email me a copy of your updated CV with your contact info. It would be very much appreciated, very helpful, and will also expedite the recruitment process. Thank you!

Location: Las Cruces, NM

Job Type: Full-Time

Pay Types: Salary + Bonus

Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

Application Details: No Resume Required, On-site Interview

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities: Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.

Key Responsibilities:

• Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
• Responsible for coaching and developing reports on customer service processes and best practices.
• Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
• Drive a culture of accountability, continuous improvement, and personal excellence
• Directs workforce management activities and sets performance goals and objectives accordingly
• Develop and maintain strategy on ensuring customer satisfaction on all service interaction
• Provide team motivation and development to maximize sales opportunities
• Responsible for the overall performance and productivity of direct reports
• Responsible for weekly payroll review and submission to ensure correct entries
• Responsible for driving the growth of revenue and profit originating from a call center
• Proven ability to meet performance, efficiency, and quality assurance targets
• Monitoring of individual and team results to identify and act on both positive and negative performance
• Communicate key messages effectively to ensure that direct reports are informed of process changes
• Provide regular feedback to supervisors regarding performance wins and areas of opportunity
• Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
• Develop and audit quality assurance strategies to ensure the delivery of world-class service
• Determining work procedures, preparing work schedules, and expediting workflow
• Responsible for hiring, coaching and terminating call center employees
• Be a subject matter expert on your client's business
• Manage remote employees as needed.
• Other duties and responsibilities as assigned

Candidate Qualifications: It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Conditions of Employment: All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details: Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life: MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific