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Reverie Hospitality

Location: Austin, TX / Texas Hill Country (Remote with regular travel to properties within ~1.5 hours of Austin; typically 1 day/week on-site or less, plus additional days for shoots or key launches)

Employment Type: Full-Time, Flexible Hours

Compensation: Total compensation: $80,000 - $100,000+. Base Salary $70,000–$90,000 + ~$10,000+ Annual Performance Bonus (tied to portfolio revenue goals and performance)

About Reverie Hospitality

Reverie Hospitality is a boutique hospitality company managing premier private retreat resorts and event venue properties across Texas Hill Country. Our portfolio includes luxury retreats, wedding weekend destinations, and vineyard resort experiences designed to deliver exceptional guest experiences. We blend thoughtful design with high-level service to create unforgettable stays, and we are building a repeatable, measurable growth engine to scale our portfolio in the coming years.

About the Role

We are hiring a Marketing Director - Operations & Growth Leader to run the marketing execution engine for our portfolio of currently 6 boutique hospitality properties. This is a hands-on operator role. Your responsibility is to take a defined 2026 marketing strategy and turn it into a functioning system: campaigns launched, landing pages live, CRM automations running, creative produced, reporting clean, and qualified leads flowing consistently to sales.

You will report directly to one of the founders/owners. Organic social and execution workflows should run without daily supervision. You will be the final editor and quality control for brand output.

Key Responsibilities

Marketing Operations & Team Management

• Own day-to-day marketing execution across our portfolio of 6 boutique hospitality companies.
• Manage remote virtual assistants (VAs), contractors, and creative vendors with clear SOPs and quality control.
• Run weekly marketing scorecard meetings covering performance, bottlenecks, and next actions.

Paid Growth Ads (Meta + Google)

• Rebuild and manage campaign structure by property and segment.
• Present organized ad batches for approval and launch.
• Manage agency relationships (if applicable) with the goal of bringing best practices of paid ads in-house.
• Maintain always-on retargeting and disciplined prospecting.

Creative Production

• Plan and produce roughly quarterly photo/video shoots
• Build reusable asset library for ads, landing pages, and lifecycle campaigns.
• Maintain and expand creative vendor relationships.

Social Media & Other Marketing Channels

• Oversee and execute social media management and influencer campaigns
• Manage Google Business with regular posts, review responses, Q&A updates, etc.
• Audit/improve property listings on OTAs, wedding/event platforms, etc.
• Execute PR / media outreach and placement coordination
• Oversee email/text marketing campaigns for Reverie and each property

CRM & Lifecycle

Oversee our web developer VA and marketing VAs to:

• Implement and manage CRM as the group sales CRM.
• Build segment-based pipelines (wedding, corporate, wellness).
• Implement Fit Form qualification before calendar booking.
• Build email + SMS automation (instant response, 14-day nurture, long nurture foundations).

Website & Conversion

Oversee our web developer VA to:

• Provide guidance on website enhancements and SEO management
• Build and optimize segment-specific landing pages per property.
• Own ad → landing page → qualification → booking conversion flow.

Tracking & Reporting

Oversee our web developer VA and marketing VAs to:

• Enforce UTM standards and coordinate GA4/GTM tracking.
• Ensure Meta Pixel + Conversions API and Google Ads tracking are accurate.
• Deliver weekly KPI scorecard (marketing, sales funnel, revenue metrics).

First 90 Days

1. First 30 Days:

• CRM buildout + Fit Form live.
• Tracking baseline verified (UTMs, GA4, pixel/CAPI).
• Priority landing pages published.

2. Days 31–60:

• Paid campaigns refreshed and segmented.
• Email/SMS nurture sequences active.
• Weekly KPI reporting cadence established.

3. Days 61–90:

• Creative library organized and mapped to campaigns.
• Offline conversion tracking plan implemented.
• Vine launch marketing cadence prepared and scheduled.

Qualifications

• 7+ years in marketing operations, growth, or performance marketing.
• Strong CRM + automation experience (GoHighLevel preferred).
• Experience managing Meta + Google campaigns directly or via agency.
• Lead social media strategy and influencer program
• Comfortable with tracking (UTMs, GA4, GTM, pixel/CAPI).
• Strong project management and vendor coordination skills.
• Attention to detail and keen eye for branding/design, preferably in the hospitality industry.
• Local to Austin / Hill Country with ability to be on-site regularly.

Location: Atlanta, GA, US, 30336

Work Location Type: In The Field

Date: Sep 17, 2025

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

Join the RNDC College Internship Program and embark on a transformative journey to merge your academic knowledge with practical sales experience in a dynamic, goal-oriented environment. As a qualified college student, you'll participate in an immersive 8 to 10-week structured program designed to complement your formal education in a relevant business discipline. Through hands-on training, you'll develop effective communication skills, sales techniques, and customer relationship management (CRM) proficiency while collaborating with cross-functional teams. Gain valuable experience in problem-solving, digital literacy, and networking, all while honing your ability to build relationships, drive results, and meet sales targets in a competitive industry.

• Hands-on Learning: Rotate through sales departments to gain expertise in sales techniques, CRM, merchandising, and operations while refining communication, problem-solving, and teamwork skills.
• Training Modules: Complete online courses to build proficiency in sales strategies, digital tools, and CRM systems.
• Progress Reviews: Meet weekly with managers or sponsors to assess sales performance, communication, and goal achievement, refining strategies as needed.
• Capstone Project: Identify and analyze a business challenge, propose solutions, and present findings using data-driven insights and digital tools.
• Academic Requirements: If applicable, align internship tasks with coursework, integrating sales experience, CRM usage, and digital marketing insights.

• Education: Actively enrolled in an accredited institution, completing at least junior year toward a Bachelor's degree in Business, Marketing, Sales, or related disciplines, with coursework in sales techniques, customer relationship management (CRM), and digital marketing.
• Academic Performance: Maintain a 3.0+ GPA, demonstrating goal-oriented achievement and problem-solving skills.
• Licensing & Compliance: Possess a valid state driver's license and meet company vehicle insurance requirements. Obtain necessary Alcohol Beverage Commission (ABC) License or Permit as required.
• Skills & Experience: Strong communication, teamwork, and relationship-building skills with a customer-focused mindset. Digital proficiency, including experience with CRM tools and sales data analysis, is a plus.

• 401(k) with company matching
• Medical, dental and vision benefits*
• Paid Time Off Program work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
• Paid volunteer time
• Paid parental leave
• Paid caregivers leave
• Fertility benefits
• Paid training
• Company paid life insurance, short-term disability, and company-paid holidays
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates

*Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility

Established in 1992, Greenwood Industries is a privately held company that’s grown to become one of the Top 10 commercial roofing and building envelope systems contractors in the United States. We are headquartered in Worcester, Massachusetts, with nine locations throughout the Northeast.

At Greenwood Industries, our success is sustained by the timeless values of hard work, quality and fairness, amplified by the integration of new technologies and means & methods of construction that elevate our performance.

We have grown primarily through repeat business from many of the region’s most respected general contractors, architects, engineers and building owners. We have extended our reach with strategic acquisitions of like-minded companies and continue to look for opportunities to add talented teams to the Greenwood group.

Today we have more than 750 people working at Greenwood Industries, giving us the capacity to perform at any scale. We are signatory to 17 union contracts, because we value the integrity of skilled labor and are committed to providing jobs that sustain families and communities.

At Greenwood our craft is building envelope systems. Our mission is building long-term relationships with employees and construction partners.

The Inside Sales Representative serves as the centralized front line for all inbound and outbound demand generation supporting Greenwood Industries’ service and sales growth. This role is responsible for qualifying opportunities, generating net-new demand, promoting service and maintenance programs, and feeding high-quality, qualified pipeline to field sales teams. Inside Sales Representatives play a critical role in converting reactive inquiries and proactive outreach into sales-ready opportunities while maintaining consistent follow-up and CRM discipline.

Key Responsibilities

Inbound Intake & Customer Engagement

• Handle inbound service and sales inquiries from customers and prospects
• Serve as an initial point of contact for customers seeking repairs, inspections, or service information
• Provide a professional, responsive customer experience aligned with Greenwood Industries’ standard

Outbound Prospecting & Growth Activity

• Conduct proactive outbound outreach to generate new demand
• Re-engage past customers to generate repeat service and inspection opportunities
• Support targeted outbound campaigns aligned with regional and company priorities

Program Promotion & GPA Enrollment Support

• Identify GPA-eligible accounts during inbound and outbound conversations
• Introduce Greenwood’s GPA program using approved messaging
• Capture required GPA data accurately in the CRM at time of lead capture
• Route enrolled or qualified GPA opportunities to the Sales Coordinator for onboarding and tracking as well as re-routing to Account Managers
• Support re-engagement campaigns for expiring GPA accounts with the Sales Coordinator

Opportunity Qualification & Conversion

• Qualify service requests and sales opportunities using defined qualification criteria
• Convert reactive service calls into proactive opportunities for repairs, inspections, and programs
• Identify opportunities to promote additional services, locations, or solutions during customer interactions
• Ensure only qualified, sales-ready opportunities are passed to Account Managers

Scheduling & Coordination

• Schedule inspections, site visits, and appointments for Account Managers
• Coordinate calendars and ensure accurate handoff of information to Account Managers
• Support efficient routing of leads to Account Managers while keeping the Director of Sales in the loop

Program Promotion & Support

• Promote Greenwood Industries’ service offerings, GPA, and Campus Care programs when applicable
• Support increased adoption of recurring revenue programs across all regions

CRM & Process Discipline

• Maintain accurate CRM records including activity, notes, scheduling, and follow-up tasks
• Ensure all customer interactions and opportunities are properly documented from an inside sales perspective
• Follow established CRM standards, workflows, and service intake processes
• Support data accuracy and visibility across sales and operations teams

Qualifications

• Experience in inside sales, call center, service coordination, or customer support preferred
• Strong phone presence and verbal communication skills
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Comfortable working in a fast-paced, high-volume environment
• Experience using CRM systems for lead and activity tracking
• Self-motivated, reliable, and accountable
• Strong customer service mindset with the ability to support growth initiatives
• Team-oriented approach with comfort working cross-functionally

Greenwood Industries is an equal opportunity employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Full-time, In-Office — Coconut Grove, Miami

*YOU MUST BE LIVING IN MIAMI, FL IN ORDER TO APPLY*

Role Description

Riley Smith Group (RSG), a top-producing real estate team based in Coconut Grove, is seeking a highly driven Inside Sales Representative to manage inbound inquiries, nurture database opportunities, and convert conversations into qualified appointments for our agents.

This is not a passive administrative role.

This role is for someone who thrives on sales conversations, fast response times, and identifying opportunities within a large database. You will be the first point of contact for many prospective buyers and sellers, responsible for responding to inbound leads, qualifying opportunities, and ensuring that every inquiry receives consistent and professional follow-up.

You will work closely with our sales and marketing team, ensuring that leads are nurtured, tracked, and converted into appointments while maintaining clear visibility into the overall health of the database.

If you are self-motivated, competitive, and hungry to generate new business, this role offers the opportunity to grow within one of Miami’s top real estate teams.

What Success Looks Like (First 90 Days)

• Fast response times to inbound leads across all platforms
• Consistent follow-up systems established for new and existing leads
• High-quality appointments booked for agents each week
• CRM action plans implemented and maintained across assigned leads
• Clear visibility into lead status and database activity
• Strong communication and collaboration with agents and leadership

This role is accountable for conversion and opportunity creation, not just lead handling.

KEY RESPONSIBILITIES

Lead Management and Database Oversight

• Serve as the first point of contact for inbound real estate inquiries
• Respond quickly and professionally to incoming leads and sales calls
• Qualify prospects and identify their needs, timeline, and motivation
• Monitor lead distribution and ensure timely follow-up by agents
• Maintain clear visibility into the health and activity of the database
• Capture accurate information and update all interactions within the CRM

Appointment Setting & Opportunity Creation

• Convert inbound conversations into qualified appointments for agents
• Identify opportunities for listing appointments and buyer consultations
• Use consultative sales techniques to understand client needs and provide guidance
• Maximize opportunities within every interaction to generate new business
• Ensure agents are properly briefed on all appointments and lead context

Lead Nurturing and Follow Up Systems

• Create and manage follow-up action plans within the CRM
• Execute consistent follow-up through calls, texts, and email communication
• Maintain ongoing communication with prospects who are not yet ready to transact
• Track engagement and activity signals to identify emerging opportunities
• Ensure no qualified lead goes untouched within the database

Sales Call Handling

• Answer inbound sales calls and inquiries from prospective clients
• Provide a high-level customer experience during all conversations
• Handle a high volume of conversations while maintaining professionalism and accuracy
• Document key details from all conversations within the CRM
• Escalate opportunities or concerns to agents or leadership when appropriate

Performance and Process Optimization

• Maintain consistent CRM data quality and accurate lead tracking
• Monitor follow-up activity and help improve database engagement strategies
• Identify patterns or opportunities within the database that could generate new business
• Meet or exceed monthly and quarterly appointment and performance targets
• Work with leadership to continuously improve lead conversion processes

WHO YOU ARE

• Highly self-motivated and competitive
• Comfortable initiating and handling sales conversations
• Disciplined with follow-up and organization
• Thrives in a fast-paced, performance-driven environment
• A strong communicator with excellent listening skills
• Solution-oriented and proactive when identifying opportunities
• Professional, positive, and confident speaking with clients

You understand that consistent follow-up and speed-to-lead are critical drivers of business growth.

REQUIREMENTS

• Minimum 2+ years of ISA, inside sales, or appointment-setting experience
• Experience working with a CRM system such as Follow Up Boss, Boomtown, or similar platforms
• Experience working with a project management software, like
• Proven experience converting inbound leads into qualified appointments
• Strong phone communication and relationship-building skills
• Ability to manage high call volume and multiple conversations simultaneously
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced sales environment



Work Schedule

Monday – Friday: 9:00 AM – 5:30 PM

Must be available to answer incoming sales calls on nights and weekends as needed

COMPENSATION AND GROWTH

• Competitive base salary + performance-based bonus structure
• Paid time off
• Opportunity to grow into a senior lead conversion or sales support role
• Access to industry training, systems, and real estate sales development

RECURRING MUST-ATTEND RSG EVENTS

• Coconut Grove Real Estate Talks (Local; Bi-annual)
• RSG Happy Hours (Select events throughout the year; Local; Recurring)
• RSG Team Meetings (Select events throughout the year; Local; Recurring)

TO APPLY

Please submit your resume to

POSITION OVERVIEW

Viewpoint Systems is a Pensacola, Florida-based designer and manufacturer of rugged display and computing solutions for the U.S. military. Our products are deployed across ground vehicle, naval, and airborne platforms in some of the most demanding operational environments in the world.

The Junior Account Manager supports the Business Development Representative responsible for the Airborne Market Sector. This is an entry-level, account management-focused role designed to offload high-volume customer interaction tasks from the BD Representative, enabling him to concentrate on strategic business development, opportunity pursuit, and long-range pipeline growth.

The right candidate will serve as the primary point of contact for day-to-day customer requests across the airborne portfolio, fielding inquiries, managing order status communications, facilitating technical support, processing administrative agreements, and supporting tradeshow and travel logistics, while ensuring that every customer interaction reflects the quality and professionalism that Viewpoint Systems is known for.

This position is intentionally structured as a career development role. Candidates who demonstrate strong performance, a command of Viewpoint's product portfolio, and an ability to build customer relationships will be well-positioned to advance into a Business Development Representative role, a higher-compensation position with direct responsibility for opportunity pursuit, pipeline ownership, and revenue generation.

KEY RESPONSIBILITIES

Customer Management

• Serve as the primary day-to-day point of contact for assigned airborne sector customer accounts
• Receive, triage, and respond to incoming customer requests
• Proactively communicate open order status updates to customers, ensuring visibility into production, shipping, and delivery timelines
• Use company CRM system to create touchpoints and follow-up activities on all potential sales opportunities. Execute these activities according to schedule.
• Track all open customer requests through resolution, ensuring timely follow-up and closure

Technical Support Coordination

• Field incoming technical support requests from customers and route to the appropriate internal technical resource
• Communicate troubleshooting guidance and status updates to customers on behalf of the technical team
• Log and track all technical support cases to ensure timely resolution and customer satisfaction
• Escalate complex or unresolved technical issues to the BD Representative or Engineering team as appropriate

Repair & Return Management

• Receive and process customer repair requests and Return Material Authorizations (RMAs)
• Coordinate with operations and repair personnel to track repair status and communicate timelines to customers
• Ensure customers are kept informed throughout the repair cycle from receipt through return shipment
• Maintain accurate records of repair activity within the CRM system

Contract & Administrative Document Processing

• Process and execute Non-Disclosure Agreements (NDAs) in coordination with appropriate internal stakeholders
• Manage bailment agreement paperwork, ensuring accurate documentation, proper routing for signatures, and compliant record retention
• Complete and submit customer-required vendor forms, compliance certifications, supplier questionnaires, and other administrative documentation on behalf of Viewpoint Systems
• Maintain organized records of all executed agreements and customer-required documents

Tradeshow Support

• Research and complete company registration requirements for relevant defense industry tradeshows and conferences
• Coordinate equipment logistics for tradeshow participation, including shipping, tracking, and confirmation of receipt for display products and demonstration units
• Assist the BD Representative in preparing materials and coordinating pre-show activities
• Support on-site tradeshow execution as needed, consistent with travel requirements of the role

BD Representative Administrative Support

• Book travel for the BD Representative, including flights, hotels, and ground transportation in accordance with company travel policy
• Prepare and submit travel expense reports for the BD Representative, ensuring accurate documentation and timely processing
• Assist with the compilation and formatting of the weekly Business Development status report, aggregating CRM data, activity summaries, and pipeline updates

CRM & Pipeline Hygiene

• Maintain accurate and current records in the company CRM for all customer interactions, open requests, and account activity
• Assist the BD Representative in keeping opportunity records, contact data, and account histories up to date
• Generate routine account activity reports and status summaries as needed

Customer Relationship Support

• Build and maintain professional working relationships with customer procurement, logistics, and technical personnel at assigned accounts
• Monitor customer satisfaction and proactively communicate any concerns or emerging issues to the BD Representative
• Support the BD Representative in preparing for customer meetings, reviews, and briefings
• Represent Viewpoint Systems professionally in all written and verbal communications

Reports To:

BD Representative, Airborne Market Sector

Location:

Woodstock, Georgia

Work Schedule:

Full-Time, Onsite

Travel:

Up to 30%

Position Type:

Entry-Level

QUALIFICATIONS

Education

• Bachelor's degree in Business Administration, Marketing, Communications, Engineering Technology, or a related field required
• Equivalent combination of education and relevant professional experience will be considered

Experience

• 0-2 years of professional experience in account management, customer service, sales support, or a related field
• Prior internship or co-op experience in a defense, aerospace, manufacturing, or technical sales environment is a plus
• Experience working with a CRM platform (Zoho, Salesforce, HubSpot, or similar) is preferred

Knowledge & Skills

• Strong written and verbal communication skills; ability to correspond professionally with military and government customers
• Highly organized with the ability to manage multiple open requests simultaneously and meet deadlines
• Customer-first mindset with a proactive, follow-through-oriented approach to problem solving
• Comfortable working in a technical product environment; ability to learn and communicate product specifications with guidance
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with defense acquisition, government contracting, or military procurement processes is a plus
• Self-starter who operates effectively with minimal supervision in a fast-paced, small-company environment
• Ability and willingness to travel up to 30%, including to tradeshows, customer sites, and company facilities

WHAT WE OFFER

• Base salary of $65,000 - $80,000, commensurate with experience
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with company contribution
• Paid time off and federal holidays
• Opportunity to work with leading-edge defense electronics products used in real-world military operations
• Direct mentorship from an experienced BD professional in the defense electronics industry
• Clear path for advancement into a Business Development Representative role for high performers

ADDITIONAL REQUIREMENTS

This position may require the ability to obtain and maintain a U.S. Government security clearance. U.S. citizenship is required. The selected candidate will be subject to a background investigation.

Viewpoint Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.

As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.

At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.

Location: Atlanta (Hybrid)/US (remote)

What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

• Prospect, pitch, and close deals for our AI technology solution such as our chatbot
• Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
• Represent Commercient at meetings, demos, and events across the US
• Gather insights from the market to help shape our product and sales strategy
• Hit and exceed sales targets while growing your career in a fast-moving company
• Travel to several conferences per year in the US

Who You Are

• Sales hunter with a passion for building relationships and closing deals
• Energetic, ambitious, and motivated by results
• AI enthusiast who likes to learn about AI and stays current with the trends
• Comfortable meeting clients and thriving in a dynamic, less-structured environment
• Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
• 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
• Familiarity with Salesforce, HubSpot, or ERP ecosystems
• Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
• Consultative, high-EQ selling style with technical curiosity
• Comfortable engaging at C-level and VP-level
• Self-starter with strong pipeline discipline and storytelling ability
• Excited about shaping a next-generation AI sales motion
• Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
• Comfortable working independently in a remote team environment
• Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.

Not for you if: you dislike rejection or ambitious goals.

Why Join Us?

• Be a key player in our expansion — your impact is direct and visible
• Work closely with founders and an international team
• Learn and grow in a tech-driven, fast-moving environment
• We have an engaging, collaborative culture focused on succeeding together

Compensation & Perks

• Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
• Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
• Comprehensive Benefits Package
• 401k program with generous company match
• PTO
• Hybrid role based in Atlanta, GA with fully remote option for US-based candidates

About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.

Why Work With Us

• Work remotely with a diverse, supportive, and fun global team
• Be part of an innovative company that embraces cutting-edge technology
• Enjoy learning and development opportunities to grow your career
• Flexible work-life balance and an environment where ideas thrive

Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our client, who is one of the top Consumer Goods Company in San Antonio with a long history of importing, marketing, and distributing top Hispanic food and beverage brands across the U.S. and Canada, is hiring an Executive Administrative Coordinator.

Location: San Antonio, TX (Medical District)

Company: Confidential ($500M Privately Held Organization)

Position Summary

We are seeking a high-level, tech-savvy Executive Administrative Coordinator to support the operations of a premier $500M privately held company located in the heart of the San Antonio Medical District.

This is not a traditional clerical role. The ideal candidate will serve as a "Force Multiplier" for our leadership team, blending traditional executive support with advanced CRM management and data integrity. You will be the central hub for office operations, client data, and executive workflow.

Key Responsibilities

1. CRM Management & Data Strategy (Primary Focus)

• Serve as the primary administrator for the company’s CRM platform (Salesforce, HubSpot, or Microsoft Dynamics).
• Manage data entry, lead tracking, and pipeline reporting to ensure the executive team has real-time visibility into business development.
• Audit CRM data regularly for accuracy and perform bulk updates/migrations as needed.
• Generate custom reports and dashboards to track KPIs and departmental goals.

2. Executive Support & Coordination

• Manage complex calendars and schedule high-stakes meetings with internal stakeholders and external partners.
• Coordinate sophisticated travel arrangements, including air, ground, and lodging logistics.
• Prepare professional correspondence, slide decks, and meeting briefs for the CEO/Executive team.
• Act as a gatekeeper, vetting internal and external requests to ensure executive time is prioritized effectively.

3. Office & Operations Oversight

• Manage the day-to-day operations of our Medical District headquarters.
• Coordinate with vendors, building management, and specialized service providers.
• Assist in the preparation of expense reports, invoices, and basic financial tracking.
• Help organize corporate events, board meetings, and community engagement initiatives within the San Antonio area.

Qualifications & Skills

• Experience: 5+ years of administrative experience supporting senior-level executives, preferably in a fast-paced, high-revenue environment
• Advanced CRM Skills: Must demonstrate "Power User" proficiency in a major CRM system. Ability to build workflows, manage integrations, and pull complex reports is essential.
• Technical Savvy: Expert proficiency in Microsoft 365 (Outlook, Excel, Teams, and SharePoint).
• Communication: Exceptional verbal and written communication skills with a refined professional polish.
• Discretion: Absolute commitment to maintaining confidentiality regarding sensitive company and financial data.

Why Join Us?

• Stability: Join a thriving, $500M privately held organization with a long-term vision.
• Impact: Your work directly influences the efficiency and data-driven decisions of the executive team.
• Culture: A professional, high-performance environment that values loyalty, precision, and proactive thinking.