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About Role

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

Sales

• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
• Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
• Manage and motivate the team to consistently achieve or exceed sales targets
• Develop sales tactics with the sales team to increase closing rate
• Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
• Lead client development strategies to cultivate new clients
• Drive business through key product pillars and KPIs

Service

• Execute in all things with a client-centric approach
• Handle all customer escalations across Bespoke and fine jewelry
• Lead, model and coach based on client feedback and elevate the Ring Concierge experience
• Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
• Optimize hospitality to create unique experiences
• Take action on client feedback to improve customer service
• In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
• Utilize training and development opportunities to effectively support growth and development to drive performance

Operations

• Oversee team inboxes to ensure timely, high-quality client communication
• Hold the team accountable to response-time and follow-up expectations
• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
• Ensure exceptional operational support to drive sales and service
• Manage efficient back of house and ensure consistency with established operational procedures
• Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures
• Act as liaison between sourcing, production team and sales team as well as to other departments within the company

About You

• Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
• Deep knowledge of diamonds, including quality assessment, grading, and industry standards
• Passion for luxury products, fashion trends, and a keen eye for design aesthetics
• Strong analytical skills to interpret sales data and make data-driven decisions
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment

Requirements

• 10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
• Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
• Proficiency in CRM software or other sales tools
• Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus

Details

• Full-time role, based between our Midtown NYC office and our SoHo boutique
• Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed
• 401k with employer match program
• Generous employee discounts on our fine jewelry
• Paid time off, including an extra allowance of 3 days annually for religious observances
• The salary for this position is $130,000 commensurate with experience

About TraxNYC

TraxNYC is one of New York City’s leading custom jewelry houses, serving global clientele with premium gold, diamond, and luxury timepiece designs. Our brand thrives on precision, creativity, and execution at the highest level — and we’re now seeking a driven, versatile professional to help us elevate our customer experience and internal operations.

The Role

We’re hiring a Customer Service & Operations Specialist — someone who does far more than just answer phones. You’ll act as the bridge between our clients, sales team, and production departments, ensuring every customer interaction reflects the excellence our brand is known for.

This role is ideal for someone who is:

• Career-focused, not clock-focused.
• Solution-oriented, not excuse-oriented.
• Comfortable in a fast-moving luxury environment, directly supporting management and improving systems daily.

You’ll be trained directly by senior leadership and play a hands-on role in optimizing communication, tracking orders, managing escalations, and ensuring smooth coordination across departments.

Key Responsibilities

• Handle all client communications (calls, emails, reviews) with precision, calm, and clarity.
• Support high-end sales clients with order updates, logistics, and after-sales service.
• Collaborate directly with the Sales Manager and team leads to strengthen processes.
• Track and follow up on production and repair timelines with accuracy and urgency.
• Identify recurring client issues and propose operational improvements.
• Assist with CRM management, documentation, and cross-department coordination.
• Contribute ideas and help build better systems — not just follow them.

What We’re Looking For

• 1+ years of jewelry or luxury industry experience (required for top consideration).
• Strong communication and written skills, with a professional, composed presence.
• Highly organized and adaptable — able to pivot quickly and manage multiple tasks.
• Team player mindset with the humility to learn and the confidence to lead when needed.
• Tech literate — able to learn CRM systems, Google Workspace, and .
• Authorized to work in the U.S.

Compensation & Growth

• $20–$25/hr depending on experience and contribution.
• Paid Time Off + Employee Jewelry Discounts + Bonus for Good Reviews.
• Real growth opportunities into Sales Operations, Executive Assistant, or Customer Experience Management roles.
• Direct mentorship from company leadership and exposure to the business end of luxury jewelry.

This Role Is Not For You If:

• You’re looking to “just answer calls.”
• You avoid accountability or shy away from fast-paced environments.
• You prefer routine over growth.

Apply If You:

• Take pride in your communication, presentation, and follow-through.
• Want to build a career in the jewelry or luxury service industry.
• Thrive on structure, leadership, and being part of a winning team.

TraxNYC

New York, NY 10036

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Ability to Commute:

• New York, NY 10036 (Required)

Work Location: In person

About B&H:

B&H is a globally recognized leader in the photo, video, and pro audio industries. We serve a broad customer base across multiple verticals—including education and government—by offering industry-leading products, expert guidance, and dedicated service. Our commitment to excellence makes us a trusted technology partner to institutions nationwide.

Job Summary:

We are seeking a highly motivated and relationship-driven Account Executive – Business Development to manage and grow our education and government customer base within a designated territory. In this role, you’ll be responsible for cultivating long-term partnerships with K–12 schools, higher education institutions, and government agencies. You will drive business through on-site visits, industry events, and trade shows, while uncovering new opportunities and delivering tailored solutions to meet client needs.

Key Responsibilities:

Client Relationship Management

• Build, maintain, and grow strong relationships with key stakeholders in education and government institutions.
• Serve as a trusted advisor, understanding each client’s specific goals, purchasing processes, and technology needs.
• Provide timely, consultative support to ensure customer satisfaction and long-term engagement.

Business Development & Sales

• Identify and qualify new opportunities within the education and government sectors.
• Develop customized proposals and close deals that align with customer procurement cycles and compliance standards.
• Consistently achieve or exceed assigned sales targets and strategic growth objectives.

Field Engagement

• Conduct regular in-person visits to schools, universities, and government agencies to assess needs and present solutions.
• Represent B&H at relevant education and government trade shows, conferences, and procurement expos.
• Stay informed on industry trends, public funding initiatives, and competitive offerings.

Internal Collaboration & Reporting

• Collaborate with internal teams including product specialists, customer service, and logistics to ensure smooth execution and delivery.
• Utilize CRM tools to maintain accurate pipeline data, forecast sales, and document customer interactions.
• Report regularly on territory performance, client feedback, and emerging opportunities.

Qualifications:

• 3+ years of experience in B2B sales or account management, with a focus on education or government clients strongly preferred.
• Strong understanding of public sector procurement processes, contract vehicles, and funding cycles.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to develop trust-based relationships and close complex deals.
• Self-starter with strong time management skills and the ability to work independently in the field.
• Familiarity with CRM platforms (e.g., Salesforce).
• Knowledge of photo, video, AV, or IT technology is a plus.

What We Offer:

• Competitive base salary plus potential for annual merit-based bonus
• Health, dental, and vision insurance
• 401(k) with company match
• Employee discounts on cutting-edge tech and gear
• A mission-driven, customer-focused work environment
• Opportunities for professional development and career advancement

**This position is a full-time and on-site. Applicants must be able to commute to Greensboro, NC daily - no remote opportunity is available.**

Position Overview

Schiffman’s Jewelers is seeking a strategic, hands-on Director of Information Technology to lead and modernize our technology infrastructure across all 10 retail stores and corporate operations. This role is responsible for aligning technology with business objectives, ensuring operational excellence, safeguarding company data, and enhancing the customer experience in a luxury retail environment.

The Director of IT will oversee all IT operations, cybersecurity, systems integration, POS infrastructure, vendor management, and digital initiatives. This leader will serve as a trusted advisor to the COO and play a key role in supporting growth, innovation, and operational efficiency.

Regular travel to CA, KY, NC, SC, and VA is required. This is a highly hands-on role supporting a team of 160 employees, and the ideal candidate will bring a strong passion for delivering exceptional customer service and creating outstanding experiences.

Key Responsibilities

Strategic Leadership

• Develop and execute a comprehensive IT strategy aligned with Schiffman’s growth goals.
• Serve as a member of the leadership team, advising on technology investments and digital innovation.
• Identify opportunities to improve operational efficiency through technology.

Infrastructure & Systems Management

• Oversee all IT systems including POS, accounting, CRM, and inventory management.
• Ensure reliability, uptime, and performance across multiple retail locations.
• Manage cloud services, network infrastructure, servers, and telecommunications systems.
• Lead system upgrades, migrations, and integrations.
• Manage internal hardware program.

Cybersecurity & Risk Management

• Establish and enforce cybersecurity protocols and data protection policies.
• Ensure PCI compliance and retail security best practices.
• Manage backup, disaster recovery, and business continuity planning.
• Monitor and mitigate cybersecurity threats.

Vendor & Budget Management

• Manage relationships with IT vendors, software providers, and service partners.
• Negotiate contracts and control IT spending.
• Develop and manage the IT budget.

Leadership & Support

• Lead external support partners.
• Ensure timely support for store and corporate users.
• Establish IT policies, documentation, and training programs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
• 8–10+ years of progressive IT leadership experience.
• Experience in retail, luxury retail, or multi-location operations strongly preferred.
• Strong knowledge of POS and CRM systems. LightSpeed and Salesforce/Proximity are a plus.
• Deep understanding of cybersecurity, PCI compliance, and data protection.
• Experience managing cloud environments (Microsoft 365, Azure, AWS, etc.).
• Proven ability to manage vendors and IT budgets.
• Strong leadership, communication, and project management skills.

Key Competencies

• Strategic thinker with operational execution skills
• High attention to detail and security awareness
• Customer-experience mindset
• Calm under pressure and solution-oriented
• Ability to provide honest feedback when needed.

Job Title: Store Manager

Location: Brentwood Country Mart, Los Angeles, California

Who are we:

Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York. We offer year-round collections, including knitwear, outerwear, and everyday staples, complemented by active pieces to create an elevated wardrobe for how you live and move. We are defined by the women who wear Varley and exist to instil quiet confidence through connections that enhance everything they already are. As women’s lives evolve, so do we.

Job Description

The Store Manager is a strategic leader and brand ambassador, responsible for driving commercial performance, delivering an exceptional customer experience, and building a high-performing team. They demonstrate independent thinking, strong problem-solving skills, and forward planning to anticipate trading patterns, staffing needs, and operational challenges. The Store Manager champions a culture of collaboration and positivity, ensuring the store is a supportive place for teams and an inviting space for customers.

Key Responsibilities

Leadership & People Management

• Lead, coach, and inspire the team to achieve commercial and service objectives.
• Proactively workforce plan, forecasting hiring and staffing needs around peak trading periods and seasonal business demands.
• Recruit, onboard, and retain high-performing talent with succession in mind.
• Conduct regular 1:1s, team meetings and annual appraisals, setting clear expectations and reviewing performance against goals.
• Address performance and behaviour issues directly, creating performance improvement plans where necessary and escalating with HR as appropriate.
• Develop and implement tailored coaching and training strategies to build capability, confidence, and leadership across the team.
• Successfully plan and manage workload and time to ensure administrative tasks and reporting are completed, while maintaining strong leadership presence on the shop floor.

Commercial & Operational Excellence

• Demonstrate strong commercial acumen, analysing performance data (sales, product, and inventory reports) to identify trends and opportunities.
• Take full accountability for achieving store KPI’s, regularly reviewing performance and implementing strategies to exceed targets.
• Translate data into actionable strategies that improve sales, stock efficiency, team effectiveness, and customer experience.
• Prepare and present clear, high-level reports and insights for senior management.
• Forecast and plan proactively for key trading periods, events, and product launches to maximize profitability.
• Use Microsoft Office (particularly PowerPoint) to support reporting, presentations, and communication of business performance.
• Ensure store operations and policies (including health & safety) are maintained.
• Utilize operational tools effectively to drive business decisions and streamline store operations, including POS, data platforms, and internal communication tools.
• Oversee visual merchandising execution and ensure the store environment reflects brand guidelines.

Customer & Brand Experience

• Act as a visible and inspiring brand ambassador, ensuring every customer interaction reflects the brand’s values and service standards.
• Drive a service-first culture that builds long-term customer relationships and loyalty.
• Leverage CRM and clienteling platforms to track customer behaviours, personalize service, and strengthen engagement.
• Manage customer feedback, ensuring issues are resolved quickly and effectively.
• Support the execution of brand activations, events, and local community initiatives to increase engagement and awareness.

Innovation & Continuous Improvement

• Take a forward-thinking approach to retail, identifying and testing new ideas to improve service, team performance, and operational efficiency.
• Continuously review processes and team ways of working to identify areas of improvement.
• Champion a culture of curiosity and adaptability, empowering the team to problem solve and think strategically.

Key Skills & Experience

• Proven experience as a retail manager (minimum 3 years), ideally in a fast-paced, digitally driven retail environment.
• Strong commercial and analytical skills, with the ability to interpret and present sales, product, and inventory data.
• Confident in workforce planning, forecasting, and preparing for peak trading periods.
• Proficiency with retail operational tools including communications platforms, POS systems, reporting/data platforms, CRM, and clienteling platforms.
• Proficiency in Microsoft Office (particularly PowerPoint, plus Excel, Word, Outlook) to support reporting, presentations, and communication.
• Demonstrated ability to manage performance and behaviour issues fairly and effectively, including creating and implementing performance improvement plans.
• Excellent leadership skills: able to coach, develop, and inspire a diverse team.
• Strong ability to plan workload, prioritize effectively, and manage time to balance admin responsibilities with being present on the shop floor.
• Forward planner with strong organizational and project management skills.
• Exceptional communication skills (written and verbal).
• Passionate about fashion, culture, and delivering exceptional customer experiences.

The Ideal Candidate

• A decisive, independent thinker who thrives in problem-solving and strategy.
• Commercially minded, with the ability to balance short-term goals with long-term growth.
• Hands-on and proactive, leading by example on the shop floor and in operations.
• Resilient and solutions-focused, with the ability to navigate challenges effectively.
• Customer-focused, detail-oriented, and adaptable to the fast-changing retail landscape.

Our People

We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two, has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community.

Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women.

We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself.

Company Values

We are the sum of many parts

We may have two founders, but we are the sum of many parts. The journey is just as important as the destination. We look after one another. We promote diversity and inclusivity as central parts of the culture we are building. We are less when we don’t include everyone. Our successes and our failures we make as a team not as individuals.

We pursue quality in everything we do.

We should chase perfection in everything we do. Growth is a result of improvements to every aspect of what we do, not just reliant on an individual or department. We grow together.

We embrace possibility and push boundaries

We believe that there are no limits to what we can achieve. We encourage innovative thinking, pushing boundaries, and embracing new possibilities. We constantly challenge ourselves to think beyond the ordinary and create extraordinary outcomes.

Data-driven decisions and purposeful actions

We base our decisions and actions on data and reason, not on hope. We prioritize and justify our choices through thoughtful analysis. We think before we act, understanding the impact of our actions.

Our brand is timeless and valuable

Our brand is our most valuable asset, and we treat it with the utmost respect. We recognize that our brand will outlive us and strive to enhance its value through everything we do. We prioritize long-term growth over short-term gains, ensuring the longevity of our brand's reputation.

We never compromise our product

We believe the best form of marketing is to make better product. Let word of mouth be the most powerful marketing channel. Constantly improve, however marginal a gain. Our product is defined by the quality not price.

We respect and exceed customer expectations

We deeply appreciate and value those who choose to consume our brand. We consistently strive to surpass their expectations in every interaction. Our goal is to transform customers into passionate advocates who enthusiastically share their positive experiences with others.

We choose partners who reflect our values

We view our suppliers, service providers, and stockists as partners, not mere business relationships. We carefully select partners who align with our values and standards. We understand that the company we keep reflects our brand's integrity and reputation.

We grow our brand by empowering others

We understand that the way we present information is just as crucial as the information itself. We focus not only on what we do but also on how our actions positively impact others. We aim to empower and support those around us, fostering growth and creating meaningful connections.

Responsibility is at the core of everything we do

We believe that responsibility is as fundamental as the fit of a garment. We prioritize ethical practices and sustainability in all aspects of our business. We are accountable for our actions and strive to make a positive impact on our environment and communities.

Kindness is our guiding principle

We prioritize treating others with respect, empathy, and understanding. We believe that kindness creates a positive work environment and fosters strong relationships with our team members, partners, and customers.

About Keyzar Jewelry

Keyzar Jewelry is a fast-growing fine jewelry brand known for custom engagement rings, wedding bands, and lab-grown diamond collections. We blend expert craftsmanship with modern e-commerce to help people celebrate life’s most meaningful moments. Our customers deserve exceptional guidance as they choose their forever pieces — and you will be a key part of creating that experience.

⸻

Role Overview

We are seeking a passionate, customer-focused Fine Jewelry Sales Specialist to drive both showroom and online sales. You will assist customers through in-person appointments in our NYC showroom, conduct virtual sales consultations, and respond to real-time chat and messaging inquiries from prospective buyers browsing our website.

This role is perfect for someone who loves jewelry, thrives in a consultative sales environment, and enjoys helping people through emotional, life-changing purchases.

⸻

Responsibilities

Showroom Sales

• Provide warm, personalized guidance during scheduled showroom appointments

• Present products professionally and showcase craftsmanship and sparkle

• Educate customers on diamonds, gemstones, materials, and customization options

• Support clients through decision-making and checkout processes

Virtual Consultations & Chat Sales

• Conduct video sales meetings with clients globally

• Respond to live chat / messaging inquiries in a timely and professional manner

• Convert digital leads into high-value customers with strong follow-up and rapport

Customer Experience & Relationship Building

• Build trust through transparency, product expertise, and empathy

• Maintain accurate notes in CRM and follow up on leads diligently

• Identify opportunities to upsell or personalize the customer journey

Operational Support

• Care for product samples and maintain a beautiful showroom environment

• Assist with inventory checks, organization, and product logistics as needed

• Provide feedback from customers to product and marketing teams

⸻

Minimum Requirements

• Based in NYC with ability to work on-site during showroom hours

• 1–3+ years of sales experience — jewelry, luxury, or consultative sales strongly preferred

• Strong communication and customer service skills

• Comfort conducting video calls and using digital sales tools

• Professional, polished appearance and demeanor

• Ability to learn diamond/metal knowledge quickly and accurately

• Strong organizational skills and lead follow-through mindset

⸻

Preferred Qualifications

• Previous fine jewelry or engagement ring sales experience

• Understanding of diamonds, certification, settings, customization, etc.

• Familiarity with CRM systems, Shopify, or live-chat platforms

• Multilingual is a plus

⸻

What We Offer

• Competitive base salary + commission structure

• Opportunities for performance-based growth

• Access to expert product training and continuous learning

• A supportive, team-focused environment

• The chance to help people celebrate some of the happiest moments of their lives

⸻

How to Apply

Please include:

• Resume

• Brief note about why you’d be a great fit for Keyzar Jewelry

• Any jewelry or luxury sales portfolio or achievements (if available)

Position Overview:

David Webb is seeking a highly motivated and detail-oriented showroom and PR coordinator to support: sales, operations and marketing initiatives within our Beverly Hills showroom. This opportunity is designed for an individual seeking hands-on exposure to luxury retail, client engagement, and brand marketing at the highest level.

Company Overview:

David Webb is an iconic American luxury jewelry house celebrated for its bold design, exceptional craftsmanship, and timeless elegance. Our Beverly Hills showroom offers a highly personalized experience for collectors and clients in a refined, luxury setting.

Key Responsibilities:

Sales/Operations & Showroom Support

• Assist the sales team with daily showroom operations, stylist pulls, and client appointments.
• Support client outreach, follow-ups, and CRM data entry.
• Help prepare merchandise and materials for client appointments, stylist pulls, trunk shows, and special events.
• Maintain impeccable showroom presentation and organization.
• Assist with inventory coordination and internal reporting.

Marketing & Brand Support

• Support marketing initiatives, including event planning, invitations, and post-event follow-up.
• Assist with content creation for social media and client communications.
• Help coordinate in-store events, trunk shows, and brand partnerships.
• Conduct light market research and assist with special brand projects.

Qualifications:

• Strong interest in luxury retail, fine jewelry, fashion, marketing, or communications; two years minimum experience in related field.
• Highly organized with strong attention to detail.
• Professional, polished demeanor with excellent written and verbal communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proficiency in Microsoft Office; familiarity with CRM platforms and social media a plus.

David Webb is an equal opportunity employer. This is a full-time salaried (DOE) position along with benefits, sick days, and vacation time. David Webb is an equal opportunity employer.

About Nana Jacqueline:

Nana Jacqueline is a global luxury fashion house celebrated for its romantic femininity, timeless glamour, and modern sophistication. As we continue to expand our retail footprint, we’re looking for a driven, results-oriented Store Manager to lead our boutique team and elevate the in-store experience to the next level.

This role is ideal for a strategic, people-focused leader with a passion for luxury fashion, strong clienteling expertise, and a proven ability to deliver outstanding sales results.

Key Responsibilities:

• Lead, motivate, and develop the store team to achieve and exceed sales targets and KPIs.
• Oversee all aspects of daily store operations while maintaining exceptional customer service standards.
• Drive growth through effective CRM management and personalized clienteling strategies that build long-term customer relationships.
• Cultivate a strong team culture rooted in accountability, collaboration, and luxury-level client experience.
• Identify and act on sales opportunities, client outreach, and events that enhance store performance.
• Ensure the boutique embodies the Nana Jacqueline brand experience through visual presentation, styling, and product storytelling.
• Manage scheduling, training, and performance evaluations to support a high-performing retail team.
• Provide consistent feedback and development opportunities for sales associates to reach their full potential.
• Collaborate with the corporate team on merchandising, marketing activations, and VIP client initiatives.
• Maintain accurate reporting, inventory management, and operational compliance.

Qualifications:

• 3–5+ years of retail management experience, ideally in the luxury fashion or premium lifestyle space.
• Proven track record of leading teams to exceed sales goals and deliver measurable growth.
• Strong expertise in CRM systems, clienteling, and data-driven sales strategy.
• Excellent leadership, communication, and people-management skills.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, high-growth environment.
• Passion for luxury fashion, styling, and brand storytelling.
• Professional, polished, and customer-focused demeanor.
• Willingness to work flexible hours and represent Nana Jacqueline at events or activations.

Star Children's Dress Company is a leading designer and distributor of high-quality children's apparel, known for our unique, elegant, and fashion-forward designs. With a passion for craftsmanship and an eye for detail, we specialize in dresses that help children look and feel their best for every special occasion.

We are seeking a dedicated and highly organized Sales Assistant to support our growing sales team. This in-office role plays a key part in ensuring smooth daily operations, coordinating with clients and internal departments, and helping drive our continued success in the children's apparel market.

• Provide administrative support to the sales team including order entry, invoicing, and customer communication.
• Serve as a point of contact for retailers, boutiques, and other B2B customers.
• Assist in the preparation of sales reports, seasonal line sheets, and inventory updates.
• Coordinate sample requests, returns, and showroom maintenance.
• Track shipments, resolve customer service inquiries, and liaise with logistics providers.
• Maintain accurate records of client information and sales activities in CRM systems.
• Support the team during market appointments and trade shows as needed.
• Collaborate with the production and design teams to ensure timely delivery and product availability.

• 1–2 years of experience in a sales support, customer service, or administrative role (experience in fashion or wholesale preferred).
• Strong communication and interpersonal skills.
• Highly detail-oriented with excellent organizational abilities.
• Proficiency in Microsoft Office (Excel, Outlook, Word); familiarity with ERP or CRM systems a plus.
• Ability to multitask and thrive in a fast-paced, collaborative environment.
• Passion for children's fashion and retail is a plus.

• Competitive salary in the range of $45,000–$55,000, based on experience.
• A supportive, family-oriented work culture.
• Opportunity to grow within a dynamic and creative industry.
• Hands-on experience in the fashion wholesale business.
• Health Insurance, Dental, Vision
• Free Life Insurance
• Free Gym & Locker room access
• FSA Account, Transit Checks
• Updated building with amenities

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your top priority as an Field/Outside Sales, Pressure Washing Solutions is to assist in the development and execution of a pressure washing solutions sales strategy within a defined retail market, driving sales growth, customer engagement, and operational excellence to deliver industry best practices and an exceptional, differentiated customer experience. This role will combine deep industry expertise in pressure washing with retail and commercial sales acumen to identify customers and sales opportunities, educate teams on industry knowledge and create scalable best practices that enhance the customer experience and position the company as a market leader. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression.

Key Responsibilities:

Sales Strategy & Market Growth

1. Generates volume and market share growth for assigned products within a specific geographic area.
2. Identifies critical markets and new customers within those end markets, plans and develops strategies to drive incremental sales opportunities, market share gains, and understand customer needs to deliver tailored solutions.
3. Achieves monthly, quarterly, and annual sales objectives within assigned market and category.
4. Leverages data to construct clear and concise business plans for sales and market share gains.

Business Development & Customer Acquisition

1. Prospects customers using market knowledge, sales lead software, and company-provided leads to expand customer base of high-value customers via in-person, on-site, in-store, and over the phone.
2. Develops and executes comprehensive sales and business plans for prospective accounts and/or market by identifying customer opportunities, devising product segment strategies, and closing applicable opportunities.
3. Collaborates with FSR and RTD in the discovery and evaluation of new customers.
4. Assists in managing business plans, profiles, and activity within CRM tool and partners with FSR on strategic Requests for Quotes (RFQs) within assigned market.

Customer Engagement & Consultative Selling

1. Drives sales of pressure washing products and services through in-store engagement, customer onsite product demonstrations, trade shows and consultative selling.
2. Develops and sustains sales relationships with key decision makers and influencers at all levels of the organization, specifically with store personnel and market leadership.

Cross-Functional Collaboration & Process Development

1. Collaborates with cross-functional teams to create detailed operating procedures for pressure washing services.
2. Ensures processes are scalable and repeatable across multiple retail locations.
3. Coordinates and communicates plans and activities with others to ensure a coordinated work effort and team approach.

Reporting & Communication

1. Provides regular sales reports and recommendations to leadership to increase market share and continuous improvement.
2. Keeps supervisor informed of important developments, potential problems, and related information necessary for effective account management.

Leverages Market Intelligence & Data

1. Leverages sales performance data, customer feedback and market trends in tandem with pressure washing knowledge to determine best strategies to identify opportunities to drive market expansion or recapture lost business.
2. Understands pressure washing industry trends, customer needs, competitor offerings, and chemical/product differentiation.
3. Shares knowledge and remains current on market trends, technology enhancements, competitors, along with challenges and opportunities unique to the geography.

Other Duties

1. Performs related work as apparent or assigned.
2. May assist in training for sales team on pressure washing products, chemicals, selling techniques, and best practices to ensure consistent, high-quality customer interactions.

What you will bring to the table:

• High school education or equivalent required; college degree or equivalent experience preferred.
• At least 5-7 years of business to business (B2B or B2C) sales experience, business management or equivalent within the pressure washing industry.
• In-depth knowledge of pressure washing industry, solutions, use cases and competitive landscape.
• Previous experience driving category growth within a demographic market.
• Demonstrated success in solution selling, customer acquisition and negotiating.
• Strong communication and interpersonal skills.
• Highly motivated with strong desire to meet or exceed goals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to ensure customer satisfaction.
• Technical aptitude including Microsoft Office (Excel, Word, PowerPoint) and CRM.
• Valid driver's license and the ability to travel by car up to 75% of work week.
• Ability to work a flexible schedule as needed, which may include select overnights and/or weekends.
• Must live within territory or in proximity of the territory boundaries.
• Demonstrates Northern Tool + Equipment’s 12 Core Competencies.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes:

• Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday – Friday, complemented by a remote work schedule.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.
• Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones.
• Incentives: Be rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!