Nimble Commander Macos Jobs in Usa

Position Summary

Tier 1 Watch Commander/Senior Supervisory Security Officers will be the senior operational personnel for their shift and will be responsible for performing functions of a Security Officer, as required, and performing security shift supervision at the required designated Properties.

Pay Transparency/Compensation

$50.94/hour

Responsibilities

• Report directly to their Contract Managers and/or Assistant Contract Managers
• Carry out all other supervisory duties as required or directed by their Contract Managers and Assistant Contract Managers
• Assume responsibility for the completion of assigned tasks
• Direct Security Officers in the accomplishment of assigned tasks
• Provide scheduling, training, and counseling for Security Officers
• Serve as a close, first-line supervisor, monitoring and directing Security Officers and other Triple Canopy personnel as necessary
• Act as Clients’ liaison with civil authorities responding to crimes, fires, hazardous material spills, etc.
• Respond to Client personnel in a timely, effective and professional manner
• In case of after-hours emergency situations, respond to the scene and take initial command, control and communication support role until higher authority and/or emergency responders arrive, with the authority necessary to handle emergency events
• Perform administrative tasks including timekeeping, scheduling, and report tracking
• Set the example for Security Officers in the areas of appearance, work habits, skill and attitude
• Ensure Security Officers follow all work rules, maintain and display good discipline, and present a professional appearance by conducting random, unannounced personnel and post inspections
• Provide on the job training for Security Officers
• Oversee, supervise and provide security services during special events, including, without limitation, conducting access control and event guest check-in; enforcing all rules and protocols established by the events security SOPs and security escalation protocols, including engaging and removing anyone who is causing a disruption to an event that is deemed unacceptable and unwelcome by Clients or refusing to depart the event after being requested to depart, interdicting anyone attempting to cause harm to any of the event guests, and reporting and investigating any security anomalies observed by security officers; collaborating with event organizers and venue staff; and performing regular patrols of the event premises to deter unauthorized access and ensure a safe environment
• Perform other related duties as assigned

Qualifications

• Must possess an Associate’s degree
• Must Possess a minimum of 3 years of security supervisory experience
• Have one of the below experience qualifications:
• A minimum of 4 years in a U.S. Military Special Operations Unit or U.S. Law Enforcement Special Operations Unit, OR
• A minimum of 4 years in a combat Military Occupational Specialty (MOS) and a minimum of 2 years as a sworn law enforcement officer/agent, OR
• A minimum of 6 years as a sworn law enforcement officer/agent. For purposes of this paragraph, a sworn law enforcement officer/agent shall mean a person who is legally authorized to carry a firearm and legally empowered to perform arrests and who has satisfied all applicable legal and training requirements for armed law enforcement officers in the jurisdiction in which they were employed
• Be a U.S. Citizen with a social security card and a valid driver's license
• Must meet all medical and physical standards and satisfactorily complete background checks, psychological and drug screening
• Be able to wear protective body armor as part of the duty uniform
• Must (A) possess a current firearms certificate issued by the Washington State Criminal Justice Training Commission, (B) be licensed as an armed private security guard under Chapter 18.170 RCW (Revised Code of Washington), (C) have a valid Concealed Pistol License (CPL) in the State of Washington AND/OR be authorized under 18 U.S.C.
• 926B and 926C to carry a concealed firearm, having satisfied all requirements under the federal Law Enforcement Officers Safety Act of 2004 (LEOSA) (as amended), AKA H.R. 218, to be considered either a Qualified Law Enforcement Officer (QLEO) or a Qualified Retired Law Enforcement Officer (QRLEO), and having been issued photographic identification in accordance with all state and federal requirements under H.R. 218, AND (D) comply with all applicable federal, state and local security personnel registration, certification, and licensing laws (e.g., federal LEOSA and Washington State Department of Licensing)
• Current CPR/AED/1st Aid Certification
• Display excellent written and oral communications skills in the English language
• Be fully computer literate with computer hardware and software used to perform the Services
• Write and speak clearly and effectively in English
• Successfully complete all training and certification requirements
• Maintain all applicable weapons qualifications
• May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.
• Must be physically capable of riding a bicycle and/or operating a motor vehicle throughout the course of a workday.
• May be subject to outdoor conditions including extreme temperatures and weather
• Regular, in-person attendance required

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

AGE Solutions is seeking an Audio-Visual Command Meeting (AVCM) Engineer. In this role, you will travel within their assigned zone to support Senior Executive Services (SES) and Military Officer conference and meeting spaces. This role provides installation, troubleshooting, and sustainment support for enterprise audio-visual systems and will augment support to other zones as required. The ideal candidate is a hands-on AV professional with strong technical expertise, the ability to lead AV efforts on-site, and experience working in classified environments.

This position is based out of Ft. Belvoir, VA with regional CONUS travel.

Key Responsibilities:

• 
  
• Travel within assigned zone and provide augmentation support to other zones as needed
  
• Support SES and Military Officer conference and meeting spaces
  
• Install, pull, terminate, label, and test all AV-related cables, connectors, and interfaces
  
• Install projection screens, plasma/LED displays, speakers, and related AV hardware
  
• Perform installation of AV systems at client sites, including full room deployments
  
• Read and interpret blueprints, drawings, and technical documentation
  
• Wire and build AV racks to standard and customer specifications
  
• Serve as the Lead Audio Visual Engineer on projects and customer engagements
  
• Manage AV projects across various models and makes of equipment
  
• Conduct testing, analysis, troubleshooting, and corrective actions on systems, networks, hardware, and software
  
• Demonstrate thorough understanding of AV wiring standards and connector types across AV cable types
  
• Support internet-based video solutions including switchers, codecs, interfaces, and room design solutions
  
• Access classified areas to support Enterprise JWICS installation and troubleshooting of system hardware (user account not required)
  

Required Qualifications:

• 
  
• Five (5) years of relevant experience with AV engineering
  
• Have an active DoD Top Secret clearance at a minimum
  
• Have one (1) of the following certifications:
  
  • 
    
  • AMX Technician (Networked AV) Certification, or
    
  • Crestron CTI Technician Track Certification, or
    
  • AVIXA CTS Certification
    
  
  
  
• Ability to support mission-critical AV/VTC systems under pressure
  
• Demonstrated experience working with:
  
  • 
    
  • Crestron
    
  • Cisco
    
  • Biamp / AMX
    
  • Extron
    
  
  
  
• Willingness to travel throughout the zone as required
  
• Strong troubleshooting skills to quickly diagnose and restore AV/VTC services
  
• Ability to follow escalation procedures and provide status updates and corrective action plans to leadership/PMO
  
• Experience using a ticketing system (e.g., ServiceNow) to document troubleshooting, actions taken, and resolution details
  
• Ability to provide routine ticket updates until closure and document root cause and resolution steps
  
• Ability to provide daily operational status reporting for non-operational rooms, including estimated restoration timelines
  
• Location: This position is onsite at our customer's location in Ft. Belvoir, VA and requires up to 50% travel (CONUS).
  

Compensation: $70,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

**While this role is a hybrid role, we are seeking a local candidate with reliable transportation who are able to periodically commute to client sites in New York & New Jersey**

Why work at nimble?

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!

Who we are!

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and nimble Solutions, and is responsible for coaching and developing team members in delivering quality client service.

What you’ll be doing!

• Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
• Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
• Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality
• Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
• Ensures that all appropriate resources are available and utilized effectively to maximize account performance
• Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability
• Remains current on payment trends and coding, and payer requirement changes. Acts upon variances to explain, correct, or enact desired process improvements
• Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client

Who You Are:

• Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding, or payer contracting. ASC billing experience preferred
• Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment
• Experience using Practice Management and EMR systems as it relates to production and client reporting.
• Strong analytical and critical thinking skills
• Strong communication skills, verbal and written
• Ability to work with a high degree of independence; must be proactive
• Proven client relationship skills; must be able to work effectively with physicians and senior management

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.

Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.

Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.

Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.

Command Investigations, LLC is seeking a Quality Assurance Specialist to join our team. This is a great opportunity for detail-oriented individuals with strong proofreading and computer skills who are eager to ensure accuracy, maintain reporting standards, and support the timely delivery of investigative reports in a fast-paced environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

Pay: $15.00 - $17.00 per hour

Schedule: Full-time, in-person 8 AM – 5 PM

How We Take Care of You:

• Accrued Paid Time Off

• Medical, Dental, Vision, and Life Insurance

• 401(k) Plan

• Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

In this role, you will review investigative reports to ensure accuracy, clarity, formatting consistency, and compliance with company reporting standards and client-specific requirements. You will support the timely completion of cases by identifying discrepancies, coordinating corrections with report builders, and preparing finalized reports for delivery. This role requires strong attention to detail, excellent proofreading skills, and the ability to manage multiple cases while maintaining accuracy and efficiency.

• Review surveillance and investigative reports for accuracy, clarity, grammar, and compliance with internal reporting standards.

• Ensure narratives follow company templates and maintain objective, professional language.

• Verify that photographs, timestamps, and supporting documentation accurately reflect surveillance activities.

• Confirm that reported billable hours align with investigative timelines and case activity.

• Identify discrepancies or inconsistencies and coordinate corrections with report builders or investigators.

• Ensure reports meet client-specific reporting instructions and documentation requirements.

• Prepare finalized reports for delivery by verifying attachments, photographs, and supporting documentation.

• Coordinate report delivery through appropriate channels, including email, secure links, or client portals.

• Assist with invoice verification and documentation review prior to case closure.

• Monitor report workflow status and escalate cases that are approaching service deadlines or require additional attention.

• Provide administrative support related to report quality assurance and documentation as needed.

What We Are Looking For:

 • Exceptional attention to detail and accuracy.
• Strong proofreading, grammar, and written communication skills.
• Ability to review reports critically and identify discrepancies or inconsistencies.
• Strong organizational and time-management skills with the ability to manage multiple cases simultaneously.
• Ability to work independently while maintaining productivity and quality standards.
• Professional judgment when handling sensitive or confidential investigative information.
• Strong computer skills and ability to navigate internal reporting systems and client portals. 

What You Will Bring:

 • High school diploma or equivalent required.
• Associate’s or bachelor’s degree preferred.
• 1–3 years of administrative, quality assurance, proofreading, and/or report review experience preferred.
• Familiarity with investigative or surveillance reporting processes preferred.
• Demonstrated ability to review documentation for accuracy, completeness, and compliance with established standards.
• Proficiency with Microsoft Office applications, including Word and Outlook.
• Must be able to work independently, maintain attention to detail, and manage multiple assignments effectively.
• Regular, predictable attendance is an essential function of the job.
• Willingness to work the required schedule.
• Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required for employment. 

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be required to remember and understand certain instructions, guidelines, or other information. 

• The employee should have the ability to lift up to 25lbs/11.34kg regularly and up to 100lbs/45.36kg on occasion.

• The employee will be required to sit, stand, and/or walk for long periods at a time.

• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.

• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.

Compensation details: 15-17 Hourly Wage

PId6013b8b

Naval Facilities Engineering Systems Command, Pacific (NAVFAC Pacific) is looking for journey level Cost Engineers.

The NAVFAC team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.

A NAVFAC Cost Engineer provides independent, timely, and professional cost engineering products, services, and consultation for the planning, design, construction and maintenance of facilities for the Navy, Marine Corps, and other Supported Commands including minor work projects, special projects, Military Construction (MILCON), demolition, maintenance, space utilization, and facilities development. Utilizing knowledge of engineering and architecture as it relates to cost, a NAVFAC Cost Engineer participates in planning, budgeting, designing and construction of substantial new construction, renovation and improvement projects for a variety of complex military construction projects.

As a Cost Engineer you will:

• Conduct analysis of designs, drawings, proposals, scopes of work, and/or specifications to determine cost projections.

• Participate in design charrette workshops as the lead estimator.

• Develop comparative cost/constructability/availability analysis for alternative design scenarios.

• Develops detailed comprehensive cost estimates for complex military facilities to arrive at the project’s selected plan while maintaining cost control.

• Coordinates complex construction cost estimates with estimators from other cost disciplines to create the compelte total cost estimate including all construction trades.

A Cost-of-Living-Allowance (COLA) of 8.64% will be added to the stated salary

Position Requirements:

• SECRET Clearance

Requirements for all NAVFAC Positions:

• A US Citizen aged 18 or older at time of hire

• Males registered or exempt from Selective Service • Determined suitable for federal employment (process includes a background check and fingerprinting)

• New employees to the Department of the Navy will need to pass the E-Verify employment verification check.

Benefits:

Our health insurance program offers you choice and flexibility to suit individual or family needs with no exclusions for pre-existing conditions, as well as a substantial employer contribution to premiums. Other health benefits include Dental and Vision Insurance programs, Flexible Spending accounts, Long Term Care Insurance and Federal Employees Group Life Insurance Program with no physical required for initial enrollment.

We offer an outstanding three-part Retirement Program encompassing our Federal Employees Retirement System, Thrift Savings Plan – a 401(k) type plan with employer contributions up to 5%, and Social Security benefits.

Additional benefits include paid holidays, sick and vacation leave and alternate work schedules.

Most of all, as a NAVFAC civilian employee you can serve your nation and support America’s warfighter. If this sounds like an opportunity and benefits you are interested in, please apply by attaching your 2-page resume.

Federal Agencies can only accept resumes up to two pages in length. For more information on what to include on your federal resume please visit the USAJobs Website:

Work type: FTE

Contract B2B

Language: English

Contract Duration: 6 to 12 months

Job Summary

We are seeking a knowledgeable Mac Specialist with strong experience in macOS to support, configure, and maintain Apple devices within the organization. The candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of Apple systems.

Key Responsibilities

Install, configure, and maintain macOS on Apple devices such as MacBook Pro, MacBook Air, and iMac.

Troubleshoot hardware and software issues related to macOS systems.

Manage user accounts, system permissions, and device configurations.

Install and update applications on Mac systems.

Provide technical support to employees using Apple devices.

Manage system updates, backups, and security settings.

Assist with device deployment and configuration.

Support integration with enterprise tools like Microsoft Office and Google Workspace.

Required Skills

Strong knowledge of macOS administration and troubleshooting.

Experience working with Apple hardware and software.

Basic knowledge of Unix / Linux commands.

Understanding of networking concepts (Wi-Fi, VPN, printers).

Good problem-solving and communication skills.

Preferred Skills

Experience with device management tools like Jamf Pro.

Knowledge of scripting (Bash or Python).

Experience supporting Mac users in enterprise environments.

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

• Open to feedback and coaching, with a drive to continuously improve and excel.

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

• $17.31 per hour, with opportunities for performance-based incentives.

• Full health insurance package, including medical, dental, and vision coverage.

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Duration: 6 months contract

Job Description:

• We are seeking a Mac Support Technician with hands-on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day-to-day IT operations.

Responsibilities:

• Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
• Image, configure, and deploy Mac devices using JAMF
• Manage device inventory, policies, and updates in JAMF
• Perform password resets and assist users with MFA setup and troubleshooting
• Troubleshoot email, VPN, Wi-Fi, and basic network connectivity issues
• Use ServiceNow (or similar ticketing system) to log, track, prioritize, and resolve incidents
• Escalate complex technical issues to Tier 2/Engineering teams as needed
• Coordinate warranty repairs, device replacements, and hardware upgrades
• Maintain documentation for common issues and solutions

Experience:

• 1–3 years of IT support experience
• Strong hands-on experience with Mac devices and macOS troubleshooting
• Experience using JAMF for device management and deployment
• Familiarity with ticketing systems (ServiceNow preferred)
• Experience supporting password resets and MFA authentication

Skills:

• Troubleshoot
• Ticketing systems

Education:

• Bachelor’s degree or equivalent experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Deepak

Email:

Internal ID: 26-04330

Job Title: EUC Talent Required (L2/L3 Support)

Job Type: Onsite

Job Mode: Full Time

Job Overview

Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.

Key Responsibilities

• Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
• Provide end-user and system support across Syncreon, CLI, and other plant locations.
• Deliver onsite support for network changes, hardware installations, and system upgrades.
• Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
• Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
• Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
• Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
• Provide L2/L3 support for:
• Windows and macOS operating systems
• End-user devices
• Core infrastructure services
• Participate in plant leadership meetings and weekly change management calls.
• Support patching and upgrade activities in line with organizational standards.
• Adhere to defined operational standards, SLAs, processes, and service objectives.
• Maintain accurate documentation for service desk procedures and end-user processes.
• Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
• Coordinate with onsite hardware and service vendors for issue resolution and installations.

Required Skills & Qualifications

• Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
• Hands-on experience with Windows OS, macOS, SCCM, and Intune.
• Exposure to manufacturing or plant IT environments is highly preferred.
• Knowledge of network troubleshooting, patch management, and security remediation.
• Experience managing hardware assets, printers, and scanners.
• Excellent communication, coordination, and documentation skills.
• Ability to work independently in an onsite plant environment.

Preferred Experience

• Prior experience supporting shop floor systems in automotive or manufacturing plants.
• Familiarity with ITIL processes, incident management, and change management.
• Experience working with multiple plant locations and stakeholders.

Job Description:

L1 Service Desk Analyst (5–6 Years Experience)

NOTE: Candidate must speak both English and Spanish

Resource required in Minneapolis who can travel if needed or at least once a week

Start- immediate

full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.

Duration-1 year

Role Overview

• Act as the first point of contact for all IT-related incidents, service requests, and user inquiries

• Deliver high-quality, customer-focused support across enterprise IT environments

• Ensure first-call resolution wherever possible and effective escalation when required

Key Responsibilities

• Provide Level 1 technical support via phone, email, chat, and self-service portal

• Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool

• Troubleshoot issues related to:

o Windows and macOS end-user devices

o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

o Active Directory (password resets, account unlocks, group access)

o VPN, network connectivity, Wi-Fi, and printer issues

• Perform initial diagnosis and resolution using knowledge articles and SOPs

• Escalate unresolved incidents to L2/L3 teams with accurate documentation

• Follow ITIL-based incident, request, and problem management processes

• Meet or exceed defined SLAs, OLAs, and KPIs (FCR, AHT, CSAT)

• Provide user communication and status updates throughout the ticket lifecycle

• Participate in shift handovers and knowledge sharing sessions

• Identify recurring issues and suggest improvements or automation opportunities

• Support new user onboarding/offboarding tasks as per SOPs

• Assist in major incident calls by handling communications and ticket updates

Technical Skills & Experience

• 5–6 years of experience in an Enterprise IT Service Desk / End User Support role

• Strong hands-on experience with:

o Windows 10/11 and macOS

o Microsoft 365 & Teams administration basics

o Active Directory and Azure AD fundamentals

o Basic networking concepts (DNS, DHCP, TCP/IP, VPN)

• Experience with ITSM tools such as ServiceNow, Freshservice, ManageEngine, or similar

• Familiarity with remote support tools and endpoint management solutions

• Exposure to VDI, MFA, and endpoint security tools is a plus

Process & Compliance

• Good understanding of ITIL v3 / ITIL 4 processes

• Adherence to security, compliance, and access control policies

• Experience working in SLA-driven, 24×7 or shift-based environments

NOTE: Candidate must speak both English and Spanish

Resource required in Minneapolis who can travel if needed or at least once a week

Start- immediate

full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.

Duration-1 year

Sr CSA Data Center Superintendent

Weeks Group is a leading data center Owner’s Representative & Project Manager consulting firm with decades of experience overcoming complex mission critical challenges globally. As a women-owned business, we excel in solving tough problems, ensuring safe, timely, on budget delivery. We solve the hardest problems in the data center construction industry.

Our Values

We Answer the Call

Integrity • Honesty • Trust • Nimbleness

We Don’t Take No for an Answer

Persistence • Determination • Accountability

We Solve Problems

Especially on complex, high-intensity projects

We Expect the Best from Each Other

Teamwork • Communication • Ownership

We BTFM

Innovative thinking with zero tolerance for mediocrity

Role Summary

The Senior CSA Superintendent leads field execution of Civil, Structural, and Architectural (CSA) scope on mission-critical data center projects. This role owns day-to-day site leadership for CSA work: site logistics, safety, schedule, subcontractor coordination, quality, and turnover readiness. The CSA Superintendent drives predictable production, enforces standards, and ensures work is installed safely, correctly, and in sequence with MEP/commissioning needs.

This is a hands-on field leadership role for someone who thrives in fast-paced environments, holds trade partners accountable, and keeps the project moving with clarity, urgency, and professionalism.

Projects Include

• Ground-up hyperscale and enterprise data center buildings
• Brownfield upgrades and retrofits in operating facilities
• Campus expansions and critical infrastructure additions
• Large fit-outs and accelerated customer deployment work

Key Responsibilities

Field Leadership & Safety (Primary)

• Lead CSA field operations while reinforcing a zero-incident culture.
• Partner with project safety leadership and subcontractors to implement site-specific EH&S plans, JSAs/AHAs, permitting, and housekeeping standards.
• Conduct regular safety walks; correct unsafe behaviors immediately and escalate as needed.

CSA Scope Execution (Primary)

• Direct and coordinate all CSA activities including: site civil, earthwork, concrete, foundations, underground utilities (as applicable), structural steel, envelope, roofing, architectural buildout, doors/frames/hardware, exterior finishes, and interior buildout.
• Ensure CSA work supports MEP rough-in, equipment setting paths, commissioning access, and turnover sequencing (clearances, access panels, curbs, housekeeping pads, etc.).
• Maintain strong daily communication with MEP superintendents to avoid trade stacking and rework.

Schedule & Production Management (Primary)

• Own CSA short-interval planning (daily/weekly) and support pull planning with measurable commitments.
• Track manpower, production rates, constraints, and deliveries; proactively communicate schedule risks and recovery plans.
• Align CSA milestones to overall project milestones (dry-in, permanent power readiness support, white space readiness, turnover phases).

Quality Control (Primary)

• Enforce CSA quality standards and installation tolerances; drive “build it right the first time.”
• Lead and document quality walks; manage deficiency logs and punch lists to closure.
• Ensure clean build practices aligned with data center requirements (dust control, protection of installed work, critical space readiness).

Logistics & Site Control (Primary)

• Manage CSA laydown, access routes, lifting plans coordination, concrete/steel deliveries, material staging, and housekeeping.
• Coordinate sitewide logistics with the General Contractor/CM and other scopes to keep the job moving without congestion.

Coordination & Communication (Primary)

• Lead/participate in key field meetings: subcontractor coordination, foreman huddles, look-aheads, constructability reviews, and progress walks.
• Communicate issues early with clear options, impacts, and recommended paths forward.
• Coordinate with AHJ/inspectors for CSA-related inspections and closeouts.

Procurement Support (Supporting)

• Track CSA long-lead items (steel, precast, envelope systems, roofing, doors/hardware, specialty architectural items).
• Confirm lead times, delivery windows, and readiness of areas for install.

Turnover & Closeout (Primary)

• Drive CSA punch, closeout, and turnover readiness by area/phase.
• Coordinate turnover requirements with PM/QAQC/commissioning teams: as-builts, O&M where applicable, attic stock, warranties, test reports, inspection sign-offs.
• Ensure spaces are ready for commissioning activities and operational turnover (clean, labeled, accessible, complete).

Leadership & Culture (Primary)

• Be the leader in the room: set expectations, model accountability, and build strong trade partner relationships.
• Promote Weeks standards: proactive problem solving, high tempo execution, and respectful coordination.
• Mentor junior superintendents/field engineers and help develop consistent field processes.

Knowledge, Skills & Abilities

• Deep CSA field expertise on complex commercial/industrial builds; mission-critical/data center experience strongly preferred.
• Strong command of means and methods, sequencing, constructability, and schedule logic.
• Ability to read/interpret drawings/specs and enforce quality with subcontractors.
• Proven ability to lead multiple CSA subs simultaneously in a high-intensity environment.
• Strong communication, conflict resolution, and decision-making under pressure.
• Comfortable with field technology (Procore/ACC, Bluebeam, MS Office) and daily reporting.
• Understanding of CPM schedule logic and short-interval planning.

Experience & Education (Typical)

• 10+ years in commercial/industrial construction with significant CSA superintendent leadership experience.
• Data center / mission-critical experience preferred (or comparable high-spec industrial work).
• OSHA 30 preferred (or willingness to obtain).

Compensation & Benefits

• Competitive base salary based on experience and project scope.
• Performance-based bonus potential.
• Fully paid comprehensive benefits (medical, dental, vision) for you and your family.
• 401(k) Safe Harbor plan.
• Paid time off (PTO).
• Opportunity to work on technically complex data center projects in a high-performance environment focused on long-term growth and leadership development.

The Program Manager, Operations owns, drives, and manages a group of key initiatives and projects for West Marine. You will run point on cross functional programs that interface between Operations, Merchandising, Stores, Inventory, Marketing, Ecommerce, and others while ensuring deadline are met and projects are completed and implemented successfully. A strong and effective communication style, ability to problem solve complex tasks and processes, ability to be nimble, and prioritize based on business needs is critical.

About West Marine

We don’t just sell anchors and rigging. We sell a love for the water that lasts for generations.

We don’t just sell life jackets and flares. We sell peace of mind for your most precious cargo.

We don’t just have a passion for boating. We have a lifetime of experience that we can’t wait to share with you.

So when you shop at West Marine, it’s not just for boating gear – it’s for the pure pursuit of more water and less hassle.

If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you are a part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.

Position Summary:

The Program Manager, Operations owns, drives, and manages a group of key initiatives and projects for West Marine. You will run point on cross functional programs that interface between Operations, Merchandising, Stores, Inventory, Marketing, Ecommerce, and others while ensuring deadline are met and projects are completed and implemented successfully. A strong and effective communication style, ability to problem solve complex tasks and processes, ability to be nimble, and prioritize based on business needs is critical.

Responsibilities:

• Own and manage a group of key initiatives and cross functional projects for West Marine, ensuring deadline are met and projects are kept on track, executed efficiently, and implemented successfully. Ensure all steps/milestones and stakeholder teams and points of contact are clearly defined, accountable, and meeting deliverables.
• Design, maintain, and distribute meticulous and detailed tracking, documentation, and other process communication, including building of best practices, implementing workflows and cadences, and follow up across teams both internal and external.
• Using data and analysis to measure performance and report out to leadership via presentations or meetings as needed.
• Research and discovery of additional opportunities for operational excellence, market or retail events or processes for consideration by West Marine, improving existing project management office policies and processes.

Education, Experience & Skills:

• Bachelor’s Degree or work experience equivalent.
• Project or program management training or certificates a plus, but not required.
• Minimum 3-5 years of experience required.
• Experience in program/project management, strategy, business development, or operations.
• Retail experience (brick and mortar and ecommerce) preferred.
• Excellent presentation, written, analytical, and verbal communication skills
• Meticulous attention to detail and organization
• Ability to work well in a fast-paced environment and pivot/prioritize where needed.
• Self-starter and proactive, with an ability to work both autonomously and within a group.

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at ”

The Broward County Board of County Commissioners is seeking qualified candidates for Construction Project Management Supervisor.

THIS JOB ANNOUNCEMENT WILL REMAIN OPEN UNTIL SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANYTIME.

The Construction Project Management Supervisor with the Seaport Facilities Maintenance Division is responsible for performing advanced professional and administrative work in managing maintenance projects for the Port Everglades Department. Specifically:

• Oversee water/sewer, stormwater design, construction, and other infrastructure to include regulatory compliance.
• Review as-built drawings, architectural, engineering plans, and specifications to ensure compliance with federal, state, and local building codes.
• Monitor and manage maintenance and capital projects
• Manages and supervises contractors and consultants in their performance and adherence to contract specifications; negotiates construction and consultant contracts, amendments, change orders, and work authorizations.
• Review plans and specifications of projects; proposals, engineering calculations, pay applications, permit packet and invoices.
• Reviews progress of maintenance projects and resolves construction-related issues; negotiates fees and scope with consultants. Signs and seals permit applications and drawings.
• Monitor and escort contractors and consultant throughout the Port to perform their services.
• Keep track of work orders in AIM to update notes, status, and pictures as required.
• Reviews bids for conformance to maintenance & construction specifications; administers and manages consultant and contractor contracts for adherence and performance; assists in the bidding process and contract packet development.
• Holds periodic meetings with contractors and consultants to review work progress and manages all aspects of the project.
• Reviews and approves proposals, invoices and payment requests from contractors and consultants; prepares vendor evaluations at the conclusion of projects. Monitor and oversee contractors goal assignment with OESBD (small business).
• Assists in the preparation of new fiscal year budget requests; carries out special assignments requested by the Division Assistant Director and performs related work as assigned.
• Coordinates with internal supervisor, Port Maintenance Manager, stakeholders, including Port users and County Agencies, i.e., County Attorney, Purchasing Division, Finance, Small Business, Risk Management, Operations, Security, BSO, Fire Rescue, Health Department, Water and Wastewater Department, other county agencies, local agencies, state, and federal agencies.
• Performs other related duties as required.
  
  

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Engineering License OR Architectural License OR NCIDQ (Space Planning Only) based upon area of assignment.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Manages and monitors construction contractors and consultants; develops, administers and negotiates construction and consultant contracts, master plan studies, amendments, change orders, and work authorizations.

Coordinates stakeholders including user and County agencies: County Attorneys, Purchasing, Small Business Division, Building Departments; FDOT and other regulatory agencies.

Supervises other project managers and engineering technicians; performs reviews and oversight of projects managed by subordinates; reviews plans and specifications, engineering calculations, pay applications, invoices, and Florida Building Code.

Reviews project progress and resolves design and construction related issues; negotiates fees and scope with consultants; designs projects, signs and seals construction documents, permit applications and reports.

Assists with contract developments and bidding process; reviews bids for conformance to construction documents; administers and manages consultant and contractor contracts for adherence and performance.

Establishes a Quality Control/Quality Assurance (QC/QA) Project Program and procedures for the Project Management Section and the Division to standardize the project management process, improve quality and performance.

Carries out special assignments requested by Division Director; meets with subordinates to review the status of their assigned projects; prepares job performance evaluations for subordinates.

Conducts meetings with consultants and contractors to review progress of work and manage all aspects of the project; reviews and approves invoices and payment requests from consultants and contractors; assists in the preparation of new fiscal year budget requests.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment or tools within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

Competencies

• Financial Acumen

• Manages Complexity

• Decision Quality

• Balances Stakeholders

• Plans and Aligns

• Ensures Accountability

• Drives Results

• Develops Talent

• Communicates Effectively

• Situational Adaptability

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

The Broward County Board of County Commissioners is seeking qualified candidates for Capital Project Management Supervisor - Construction Management Division.

Please Note: This announcement will remain open until sufficient number of applications are received and may close at any time.

The ideal candidate will have experience managing vertical construction projects with an aptitude for and an ability to manage a variety of challenging projects. The candidate will possess experience in preparation of scope, budget, schedule, documents for the selection of consultants, negotiating agreements, management of projects through all phases of development including planning, programming, design, bid documentation, procurement, construction administration, and warranty administration as well as the oversight of design consultants, contractors, and stakeholders.

The top candidate will have experience in the latest construction methods and technology including Building Information Modeling (BIM), document control programs, and scheduling programs. The ideal candidate will also be a LEED accredited professional or possess a WELL Building Standard accredited professional designation and experience along with an enthusiasm and passion for resiliency and sustainability.

General Description

Performs advanced professional and administrative work with supervisory responsibilities in the management of construction projects for the County.

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Requires a Bachelor's degree from an accredited college or university with major coursework in architecture and/or engineering or closely related field; Master's degree preferred.

Requires six (6) years in professional architectural or engineering work, including four (4) years of experience in project management and supervision of staff appropriate to the area of assignment or closely related experience.

Registration as a professional architect or registered engineer or NCIDQ (Space Planning Only) based upon area of assignment.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Manages and monitors construction contractors and consultants; develops, administers and negotiates construction and consultant contracts, master plan studies, amendments, change orders, and work authorizations.

Coordinates stakeholders including user and County agencies: County Attorneys, Purchasing, Small Business Division, Building Departments; FDOT and other regulatory agencies.

Supervises other project managers and engineering technicians; performs reviews and oversight of projects managed by subordinates; reviews plans and specifications, engineering calculations, pay applications, invoices, and Florida Building Code.

Reviews project progress and resolves design and construction related issues; negotiates fees and scope with consultants; designs projects, signs and seals construction documents, permit applications and reports.

Assists with contract developments and bidding process; reviews bids for conformance to construction documents; administers and manages consultant and contractor contracts for adherence and performance.

Establishes a Quality Control/Quality Assurance (QC/QA) Project Program and procedures for the Project Management Section and the Division to standardize the project management process, improve quality and performance.

Carries out special assignments requested by Division Director; meets with subordinates to review the status of their assigned projects; prepares job performance evaluations for subordinates.

Conducts meetings with consultants and contractors to review progress of work and manage all aspects of the project; reviews and approves invoices and payment requests from consultants and contractors; assists in the preparation of new fiscal year budget requests.

Performs related work as assigned.

• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders. Provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.
• Ensures Accountability: Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
• Drives Results: Consistently achieves results, even under tough circumstances. Emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others over obstacles.
• Develops Talent: Develops people to meet both their career goals and the organization's goals. consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment or tools within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

VP, Construction & Claims Counsel (Attorney)

Our client, a national multifamily real estate developer, seeks a VP, Construction & Claims Counsel to join their legal team.

This attorney will possess 6+ years of experience and have solid transactional and litigation experience in construction. The ideal attorney candidate will have experience as a construction attorney from a law firm, with in-house and/or general contracting experience a plus.

This role reports to the General Counsel and will be an integral part of a lean and nimble legal team.

Responsibilities include:

• Serve as key contact for GMP negotiations.
• Serve as key contact for subcontract agreement/consultant agreement negotiations.
• Lead negotiations of professional services agreements (architects, engineers, surveys, etc.)
• Develop and update in-house construction form agreements.
• Manage routine construction disputes and lien releases
• Manage routine construction and property related litigation.
• Assist construction in the preparation of default notices and advise on general strategies during construction disputes.
• Manage claims tracking process and claims analyst.

This role will support two construction principals in different parts of the country, but this attorney must be based in the Atlanta office Monday - Thursday.

This is a "work hard, play hard" construction crowd with an intelligent, nimble and affable legal team.

Generous, above market comp + bonus.

Please apply today for immediate and confidential consideration and learn more about this fantastic team and organization.

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Role: Associate Account Manager

Job Description: Our AssociateAccount Manager (AAM) is an entry-level position within the agency and plays an important role on our client-focused Account Team. The AAM will be responsible for coordinating across the team on key project milestones and client meetings, serving as an internal and external resource for timelines and project status, and providing overall campaign support. This role is ideal for someone looking to grow into a client-facing account management position focused on relationship building, strategic thinking, and long-term client partnership.

Hybrid schedule: In-office 3 days per week

Must Have Core Responsibilities

• Thrive in a fast-paced, detail-oriented, and hands-on organization.

• Coordinate and implement successful projects from start to finish.

• Work closely with Account Managers regarding client expectations, deliverables, planning, and timeline development.

• Manage internal and external operational steps including tracking, routing, and communicating client expectations.

• Maintain relevant client and internal documentation and files.

• Demonstrate exceptionally strong organizational skills and good judgment to effectively manage and prioritize workflow.

• Assist with structuring and leading project status reviews; frequently communicate progress to ensure all key stakeholders are fully informed.

• Interact with all team members to maintain a comprehensive understanding of tactics and deliverables.

• Build strong working relationships across teams and with clients.

• Understand client review committee and submission processes (MLR, regulatory, etc.).

• Demonstrate the ability to learn new concepts, anticipate needs or changes, and problem-solve proactively.

• Perform additional responsibilities as required in support of client and team needs.

Qualifications / Essential Skills

• Bachelor’s degree (B.S./B.A.) in a relevant field required.

• 0–2 years of advertising agency or marketing department experience, with interest in pharmaceutical marketing or medical education.

Strong time-management and organizational skills.

• Strong verbal and written communication skills.

• Motivated, high-energy, and proactive self-starter.

• Exceptional attention to detail and ability to multitask in a deadline-driven environment.

• Collaborative team player who can also work independently when needed.

• Proficiency in MS Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.

Good to have

EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

JOB DESCRIPTION

The Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Provide inbound customer support using a call flow guide in the customer's preferred language
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking with strong problem solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• A desktop or laptop to complete PC and internet testing; A work computer will be provided
• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early, when you want it
• Full time, paid classroom and on the job training
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.