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The role:
The Quality Control Scientist is responsible for execution and oversight of analytical, microbiological, and environmental testing to ensure the safety and quality of cell therapy products and manufacturing operations. The role includes performing GMP testing to support development, donor screening, in-process control, product release, stability, raw material release, and environmental monitoring in accordance with Standard Operating Procedures (SOPs). The QC Scientist serves as a technical resource for analytical methods such as flow cytometry and other cell-based assays, supports assay and equipment qualification, and ensures data integrity and regulatory compliance. Additional responsibilities include authoring or revising procedures, leading continuous improvement initiatives, supporting investigations, contributing to assay development efforts, and train staff as needed.
In the role you will:
- Perform analytical, microbiological, and environmental testing in support of development, donor-screening, in-process control, product release, stability, and raw-material release in accordance with SOPs and GMP requirements.
- Serve as a technical lead for flow-cytometry–based analytical assays, including instrument setup, compensation, gating strategy, data analysis, and troubleshooting.
- Perform and review cell count assays and evaluate data.
- Support method qualification, validation, and transfer for flow cytometry, cell counting, and other analytical assays; ensure accurate, reproducible data generation.
- Conduct environmental and personnel monitoring of controlled areas, including viable air, non-viable particulates, surface, and gowning monitoring.
- Oversee environmental data entry, review, and trend analysis; evaluate results against alert and action levels and support investigations for excursions or adverse trends.
- Execute and review microbiological assays such as sterility, endotoxin (LAL), bioburden, gram staining, growth-promotion, and conductivity/TOC testing.
- Participate in aseptic process simulation (media-fill) runs; provide on-floor QC support during execution and perform subsequent media incubation, inspection, and documentation.
- Sample, test, and document raw-material results and manage disposition.
- Establish and manage relationships with qualified contract laboratories; oversee external testing activities, ensure timely data delivery, review results, and verify accuracy for inclusion in release documentation.
- Compile, verify, and review analytical and microbiological data to support generation of Certificates of Analysis (CoA) for raw materials, intermediates, and drug-product release.
- Oversight of stability testing for intermediates and product to support shelf-life claims and IND submission.
- Author and revise SOPs, test methods, and data records; contribute to laboratory continuous-improvement initiatives.
- Author and revise technical reports and support IND submissions.
- Support and provide technical input to deviation, OOS, and CAPA investigations, ensuring scientific rationale and data integrity.
- Participate in equipment calibration, qualification, and maintenance programs, and assist in implementation of new or revised analytical methods.
- Train staff in flow cytometry, microbiological methods, and GMP documentation practices.
- Maintain compliance with GMP, data-integrity, and safety requirements, ensuring laboratory readiness for internal and regulatory inspections.
- Provide input to QC metrics and data-trending reports for management review.
- Maintain a flexible schedule to accommodate manufacturing and testing demands, including periodic weekend, holiday, or extended-hour work and off-shift coverage as needed.
Qualifications: About you
- Minimum 4-6 years relevant QC experience in a GMP and cleanroom environment, supporting biologics or cell therapy products.
- Demonstrated proficiency in analytical and microbiological testing, including flow cytometry, cell counting, endotoxin, sterility, and environmental monitoring.
- Proven experience supporting method qualification, validation, and transfer activities.
- Strong understanding of data review, good documentation practices, and data integrity.
- Experience conducting and authoring investigations, CAPA development, and laboratory deviation documentation.
- Experience collaborating cross-functionally with Manufacturing, QA, and Analytical Development teams to support GMP operations.
- Requires Bachelor’s degree in a scientific discipline or equivalent combination of education and experience.
- Expertise in flow cytometry, including instrument setup, compensation, gating, and data analysis.
- Experience leading method qualification, transfer, and troubleshooting for analytical and microbiological assays.
- Advanced understanding of aseptic technique and contamination control in GMP cleanroom operations.
- Experience performing or reviewing microbiological assays, including endotoxin (LAL), sterility, bioburden, gram staining and growth-promotion testing.
- Familiarity with environmental and personnel monitoring, including data trending and evaluation against alert/action levels.
- Experience performing or reviewing in-process and release testing for cell-based products.
- Strong knowledge of raw material testing programs, including identity, endotoxin, and bioburden verification.
- Experience coordinating and reviewing external testing with qualified contract laboratories.
- Proficiency in data review, trending, and reporting using paper or electronic based systems.
- Strong understanding and ability for authoring f GMP documentation, investigations, and change controls.
- Ability to train and qualify analysts in technical procedures and GMP compliance.
- Proactive, self-motivated team player who is comfortable working in a dynamic, fast-paced manufacturing setting, working independently with minimal supervision and adapting to changing schedules.
The targeted salary range for this position is $95,000 - $129,600 per year. MiNK is making a good faith effort to be transparent and accurate around our hiring ranges. The salary offered is commensurate with MiNK's compensation philosophy and considers factors including, but not limited to, education, training, experience, external market conditions, critical needs of the role, and internal equity.
ABOUT INVISALERT
InvisAlert builds technology that keeps patients safe. Our products monitor patients in hospitals and other inpatient care settings using real-time location systems, smart sensors, and AI-powered monitoring. Deployed in hundreds of hospitals across the US. ~80-person company headquartered in historic downtown West Chester, PA — about 30 minutes from Philadelphia.
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THE ROLE
You'll lead the entire software development team — full responsibility for daily operations, performance management, and career development. You report directly to the CTO. You'll be expected to own execution while aligning closely with engineering leadership on process and standards. This is a people-and-process leadership role, not an architecture or project management position. Those functions exist separately in the organization.
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WHAT YOU'LL DO
People Management
• Directly manage all software developers - daily presence, daily accountability
• Own performance management: goal setting, reviews, coaching, PIPs when necessary
• Drive career development and individual growth plans
• Handle difficult conversations directly - this is the job, not a side effect of it
• Build a culture of ownership, craftsmanship, and professional accountability
Sprint Operations & Delivery
• Run sprint planning, standups, reviews, and retrospectives
• Enforce sprint commitments — manage scope creep and prevent mid-sprint pivots
• Assign developers to projects based on skills, capacity, and priority
• Ensure all work entering a sprint has a signed-off PRD, ready for work, and confirmed capacity
Quality & Release Management
• Enforce Definition of Done at ticket and release level
• Own code freeze discipline - hard dates
• Partner with QA leadership on release quality gates
• Maintain release cadence
• Build and maintain dashboards: velocity, rework rate, escaped defects, code freeze compliance
Cross-Functional
• Coordinate with architecture, QA, and sprint operations functions
• Provide weekly status to CTO: velocity, quality, blockers, upcoming releases
• Interface on resource allocation, hiring, and organizational strategy
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WHAT WE NEED
This role requires genuine technical depth. You'll be managing experienced engineers who expect their leader to understand what they're building. We need someone who has spent years writing production code and architecting systems before moving into leadership - someone who chose management, not someone who defaulted to it.
Required:
• BS in Computer Science, Software Engineering, or equivalent technical degree (Mathematics, Engineering) — no exceptions
• 10+ years of professional software development experience including production coding and system architecture
• 3+ years managing development teams of 15+ people
• Ability to review architecture decisions, challenge bad estimates, and hold technical standards
• Proven track record in performance management and difficult conversations
• Experience with Agile/Scrum ownership (not just participation), release management, and quality gate enforcement and continuous delivery and kanban
• Multiple companies/environments - not a single-company career
• Local to the greater Philadelphia area. In-office minimum Monday, Wednesday, Friday.
• Must be authorized to work in the United States. Visa sponsorship is not available for this position.
Preferred:
• Healthcare technology, patient safety, or regulated industry experience (HIPAA, HITRUST)
• Experience managing teams with mixed skill levels - senior self-directed engineers alongside junior developers needing daily guidance
• Background scaling development processes from startup to structured operations
• Familiarity with Linear (highly preferred), Jira, or similar tools
• Experience with AI-first development practices and small/focused team models
West Chester, PA (Philadelphia metro) — On-site required
$175,000 – $195,000 + benefits
Reports to: Chief Technology Officer
About the Job:
Manager, Commercial Distribution & Supply Chain
Department: Global Distribution
Location: Nashville, TN, Hybrid
Supervisory Responsibilities: None
Travel Required: 0-10%
About HYBE America
HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world’s most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Trust, and Autonomy.
Position Overview:
The Manager, Commercial Distribution & Supply Chain is responsible for the day-to-end coordination and execution of physical and digital distribution across DSP, retail, and D2C channels. This role ensures that releases are operationally ready and that inventory is managed effectively to support revenue goals for both new releases and catalog titles.
Working closely with Marketing, Digital, Operations, and Finance, the Manager ensures that commercial plans are backed by solid inventory and that distribution workflows are efficient and accurate.
This is a full-time, hybrid role based in our Nashville, TN office.
Key Responsibilities:
- Distribution Coordination: Coordinate multi-channel distribution across digital and physical platforms, ensuring supply and inventory plans align with upcoming release schedules.
- Demand Forecasting: Support global demand planning by analyzing streaming data and sales projections to help inform production runs and inventory positioning.
- Inventory Management: Manage physical manufacturing timelines and inventory levels—specifically for vinyl and limited-edition products—to maintain high service levels while minimizing waste.
- Distributor Relations: Act as the primary point of contact for distributors regarding fulfillment, order tracking, and international shipping coordination.
- Release Readiness: Maintain operational excellence in digital delivery; ensure all metadata, assets, and timelines are met for error-free releases.
- Data & Reporting: Maintain performance dashboards and reports to track sell-through, inventory health, and forecast accuracy.
- Cross-Functional Support: Partner with Marketing, Production, and Finance to ensure pricing is accurate, margins are monitored, and release logistics are executed smoothly.
- KPI Tracking: Monitor key metrics such as forecast accuracy, On-Time In-Full (OTIF) delivery, and inventory turnover to improve overall efficiency.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
- 4–6 years of experience in music distribution, supply chain, or commercial operations.
- Solid understanding of how music is consumed today across DSPs (Spotify/Apple), physical retail, and D2C stores.
- Hands-on experience working with distributors or logistics providers.
- Proficiency in Excel and data analysis for forecasting and inventory tracking.
- Detail-oriented mindset with the ability to manage multiple release timelines simultaneously.
- Strong communication skills for working across different departments (Finance, Creative, etc.).
Don't match every skill listed? Almost nobody does! Think you're a good fit anyway? Please let us know.
Why Join Us
At HYBE America, you’ll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You’ll work with some of the world’s most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.
Benefits
- Competitive compensation package for all full-time employees. We maintain salary brackets for all career tracks to ensure equitable salaries across the company.
- Medical, dental, and vision insurance
- Company 401(k) match up to 5%
- Flexible paid time off
- FSA
- Life insurance
- Wellhub membership that gives you access to gyms and fitness studios
- Excellent parental leave policies
***HYBE America is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***
The Operations Accounts Receivable Lead will own the end-to-end receivables lifecycle for all bulk and wholesale matcha transactions, from national accounts to smaller customers. This role is responsible not only for invoicing and collections, but for actively managing cash risk, enforcing contract terms, aligning customer deposits with production and allocation schedules, and ensuring the company is never over-exposed on inventory or shipments. Open to applicants in all 50 states.
This individual will design and operate an AR system that ties deposits, allocations, contracts, and shipment releases together, working closely with Sales, Operations, and Import/Export to ensure goods move on time without carrying unnecessary receivable or inventory liability.
Responsibilities
End-to-End Accounts Receivable Ownership
End-to-End Accounts Receivable Ownership
- Manage the full AR lifecycle: contract review → deposit requirements → invoicing → collections → reconciliation.
- Oversee receivables across all customer segments, including national accounts, distributors, private-label customers, and smaller wholesale buyers.
- Ensure all negotiated pricing, freight terms, surcharges, tariffs, and special conditions are accurately entered, tracked, and collected.
Contract Enforcement & Risk Management
- Audit all customer activity against executed sales contracts to ensure strict adherence to:
- Payment terms
- Deposit requirements
- Allocation schedules
- Shipment release conditions
- Actively push for larger upfront cash deposits and reduced net terms, in coordination with Sales and Finance, to minimize receivables and inventory exposure.
- Identify and escalate contract deviations, late payments, or risk patterns early-before inventory is produced or released.
Deposit & Allocation AR System Development
- Design and maintain an AR framework that:
- Aligns customer advance deposits with production runs and allocation schedules
- Matches deposits against specific lots, SKUs, or contract volumes
- Reduces cash-inventory liability by ensuring inventory is backed by customer funds whenever possible
- Track deposit balances, applications, refunds, and roll-forwards with absolute clarity and auditability.
Cross-Functional Coordination (Critical)
- Partner closely with:
- Operations & Production – to align customer payments with milling, packing, and release timelines
- Import/Export & Logistics – to ensure payments clear before shipment while avoiding port or vessel delays
- Sales – to structure payment terms that protect cash while remaining commercially viable
- Ensure the rule is enforced: no payment = no release, without causing shipment bottlenecks or customer escalations; for NET term customers ensuring that their account is in good standing before additional goods release and enforcing and correcting any negative credit performance of any NET term customers.
Collections Leadership & Execution
- Lead and manage the AR/accounting team responsible for:
- Continuous follow-ups
- Structured, timely, and increasingly firm payment nudges
- Clear documentation of customer communications and commitments
- Establish escalation protocols for late or non-responsive customers, including payment holds and shipment freezes.
Reporting & Visibility
- Provide regular reporting on:
- AR aging by customer and deal
- Deposit coverage vs inventory exposure
- Contract-compliant vs at-risk accounts
- Cash-in vs goods-out timing gaps
- Surface actionable insights to leadership to support credit decisions, allocation planning, and customer prioritization.
Qualifications & Experience
- 5–10+ years in Accounts Receivable, Credit, or Accounting leadership, preferably in:
- CPG
- Food & beverage
- Import/export or inventory-heavy businesses
- Sales contracts with multiple variables in payment dues (freight, tariffs, goods, price increases, and so on)
- Strong experience managing:
- Large wholesale and national accounts
- Contract-driven pricing and payment terms
- Advance deposits and prepayment structures
- Proven ability to enforce payment discipline while working cross-functionally with Sales and Ops.
- Experience managing and motivating AR or accounting team members.
Skills & Competencies
- Exceptional attention to detail with contracts and financial terms
- Strong negotiation and assertive communication skills
- Systems thinker—able to design AR processes, not just execute them
- Comfortable pushing back internally and externally to protect cash
- Highly organized, deadline-driven, and persistent
- ERP/accounting system proficiency (Monday, QuickBooks, Hubspot)
- Able to handle the pressure of being responsible ~8-9 figures of AR, annually
- Ability to work within imperfect systems (and to help perfect them)
- Loves Matcha (a bonus)
Success Metrics (What “Good” Looks Like)
- Reduced AR aging and faster cash conversion cycles
- High percentage of inventory backed by customer deposits
- Zero shipment delays caused by payment surprises
- Fewer contract deviations and write-offs
- Clear, predictable cash flow aligned with allocation schedules
For interested applicants, please send your resume to:
(must cc: )
Email Subject: [Your Name] - Operations AR Lead
Remote working/work at home options are available for this role.
Pecan POS is seeking a skilled and detail-oriented QA Automation Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining automated testing frameworks to ensure the reliability, performance, and scalability of our point-of-sale (POS) platform used by hospitality businesses.
You will collaborate closely with software engineers, product managers, and QA specialists to improve software quality, reduce regression risk, and support continuous integration and delivery. This is an excellent opportunity to contribute to a fast-paced environment where quality and innovation are critical to delivering reliable transaction systems.
ResponsibilitiesDesign, develop, and maintain automated test frameworks for web and API testing
Create and execute automated regression, integration, and end-to-end tests
Collaborate with developers and product teams to define test strategies and acceptance criteria
Identify, document, and track defects through resolution
Integrate automated tests into CI/CD pipelines to support continuous delivery
Perform API testing and validate system integrations
Conduct root cause analysis and contribute to quality improvements
Maintain test environments and test data for consistent automation execution
Participate in code reviews and support quality engineering best practices
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
3+ years of experience in software testing and automation
Strong experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks
Experience with API testing tools such as Postman or RestAssured
Familiarity with programming languages such as Java, Python, JavaScript, or C#
Experience with SQL and database validation
Understanding of Agile development and the software testing lifecycle
Experience with version control systems such as Git
Strong problem-solving and analytical skills
Experience testing POS systems, fintech platforms, or payment processing systems
Experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI
Familiarity with cloud environments (AWS, Azure, or GCP)
Experience with performance testing tools such as JMeter or k6
Fully remote work environment
Competitive salary
Opportunity to work on mission-critical transaction systems
Collaborative engineering-focused culture
Professional development and growth opportunities
Remote working/work at home options are available for this role.
AWS services, Docker, and cloud/deployment practices Teamwork, communication skills, engaging with stakeholders, technical teams, and management effective delivery of development, integration, and deployment tasks.
As a Senior IT Engineer, you will play a pivotal role in our organization by driving the design, implementation, and optimization of cloud-based solutions.
You will leverage your expertise in Azure technologies to develop innovative and scalable architectures that meet business objectives while adhering to industry best practices.
Your primary focus will be on creating robust, secure, and efficient cloud environments that enhance operational excellence and performance efficiency.
You will work closely with cross-functional teams to integrate solutions, streamline data management processes, and automate infrastructure provisioning.
The key responsibilities of this position are to: Design and implement cloud-based solutions adhering to the Cloud Well-Architected Framework (Reliability, Security, Cost Optimization, Operational Excellence, Performance Efficiency).
Demonstrated ability to architect, develop, and execute cloud-based solutions from conception through successful deployment.
Develop and manage data pipelines, notebooks, and data flows using Microsoft Fabric and PowerBI.
Optimize cloud resources for efficiency, reliability, and cost savings through providing technical assessments to cloud environment’s design and integration challenges and recommending mitigation approaches.
Utilize AI to integrate intelligent solutions into applications.
Automate infrastructure provisioning and configuration using Terraform, Puppet, Ansible, or Chef.
Configure and manage networking solutions, including ExpressRoute, to ensure secure and efficient connectivity.
Implement monitoring and observability using Monitoring tools (Dynatrace, Application Insights, Splunk, CloudWatch and Azure Monitor).
Develop and maintain cloud-native applications using microservices and APIs.
Write scripts in Python, PowerShell, and Bash to automate processes.
Build and deploy applications using Node.js.
Implement CI/CD pipelines and manage source control for efficient development workflows.
Administer Identity & Access Management using EntraID.
Ensure security and compliance using Microsoft Defender and Purview, adhering to NIST, CUI, HIPAA, and FERPA standards.
**This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.
** **May be required to work evenings, nights, weekends, or different shifts for extended periods.
** Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.
KNOWLEDGE, SKILLS, & ABILITIES: Knowledge of all aspects of software and cloud infrastructure.
Knowledge of various enterprise solutions.
Skill in oral and written communication.
Skill in the use of office productivity software such as Office 365 or Google Workspaces.
Ability to lead presentations with small to medium-sized groups Able to organize and provide direction to junior staff members Ability to bridge the gap between team manager and team members on technical topics.
Ability to effectively manage workload and delivery assignments on time.
Additional Job Details Preferences: Demonstrated proficiency with cloud-based services Experience designing, implementing, and maintaining CI/CD pipelines using Azure DevOps Pipelines and/or GitHub Actions Demonstrated understanding of Microsoft Fabric, Power BI, Azure AI and Windows server operating systems Demonstrated understanding of Microsoft 365 services and functionality including expertise with Entra ID for Identity & Access Management.
Hands-on experience with infrastructure-as-code tools (Terraform, Puppet, Ansible, Chef).
Experience with Python, PowerShell, Bash scripting, and Node.js Experience with microservices architecture and API development.
Strong problem-solving skills and ability to work in a fast-paced environment.
Excellent communication and collaboration skills to work with cross-functional teams.
Experience with Agile methodologies and DevOps practices.
Knowledge of compliance standards (NIST, CUI, HIPAA, FERPA).
Knowledge of cloud infrastructure monitoring tools (e.g., AWS CloudWatch, Azure Monitor, Google Cloud Operations Suite) Strong knowledge of networking concepts and private cloud connectivity configuration.
Use cloud cost management tools to track and analyze cloud spending Additional Certifications: AZ-305: Designing Microsoft Azure Infrastructure Solutions AZ-104: Microsoft Azure Administrator AZ-500: Azure Security Engineer Associate (preferred for security-focused responsibilities Licenses/Certification: N/A Minimum Qualifications: Education: Bachelor’s degree from an accredited college or university.
Experience: Four (4) years of professional experience implementing and managing enterprise solutions.
Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.
Strong written and oral communication skills Required Application Materials: List of Three References, Resume, Cover Letter Best Consideration Date: March 30, 2026 Posting Close Date: N/A Open Until Filled: Yes Salary Range: $152,480.00
- $182,976.00 Please apply at: Additional Information: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week.
Telework is not a guaranteed work arrangement.
Visa Sponsorship Information: DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
F1 STEM OPT support is not available for this position.
Job Risks: Not Applicable to This Position Financial Disclosure Required: No For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website .
Department: DIT-EE-Platform Services Worker Sub-Type: Staff Regular Benefits Summary: For more information on Regular Exempt benefits, select this link .
Background Checks: Offers of employment are contingent on completion of a background check.
Information reported by the background check will not automatically disqualify anyone from employment.
Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information.
The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.
Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement : The University of Maryland, College Park is an Equal Opportunity Employer.
All qualified applicants will receive equal consideration for employment.
Please read the University’s Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination Notice See above description for requirements.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay Raj Jayachandran at (63 or Abdul at (224) 507-1295 Title: Systems Administrator Location: On-site at Austin, TX Duration: 12 Months Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
This position requires U.S.
Citizens only to meet the DoD requirements.
Description: This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure.
As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.
Core Responsibilities: Advanced Troubleshooting and Technical Support: Be the main point of contact within the Austin office and travel to other sites as needed.
Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at client.
(e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc) Collaboration and Coordination Collaborate with senior system administrators and other IT team members on business critical projects and initiatives Assist with driving the implementation of AI tools across the organization Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across client's Enterprise Tools FedRAMP Serve as a primary point of contact for client's FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.
Asset Management and Documentation: Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
Assist with asset management, including tracking inventory of hardware and software.
Executive Support Providing premium and proactive technical assistance to client's senior leadership, executives, and their administrative staff in a fast-paced environment.
Serve as a primary point of contact fo rclient's executive assistant team.
Process Optimization: Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.
Knowledge Base Development and Maintenance: Create and publish knowledge base articles for complex or novel issues lacking existing documentation.
Regularly update existing articles to ensure accuracy and relevance.
Troubleshoot AV systems as needed.
Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.
Minimum Qualifications: Minimum of 5 years of work experience providing front-line IT support or systems administration work In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
Strong knowledge of IT security best practices and compliance standards.
Preferred Qualifications: Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at client Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization Excellent customer service skills and the ability to be a self starter Exposure to IT security best practices.
Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
IT Support, microsoft 365, Apple, Windows/Android
Compensation: $150-200k Responsibilities: • Finding and improving operational efficiencies to best suit Cloud resource delivery, access management and security implementations.
• Support of production workloads within a multi-Cloud environment, including, but not limited to monitoring, patching, backup and restoration of Cloud resources.
• Delivery of Cloud infrastructure for partner solutions.
• Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging PowerShell/Azure DevOps, Ansible and other approved corporate automation and orchestration platforms.
• Sound familiarity with orchestration and automation practices at scale, with a heavy emphasis on designing solutions for other teams to consume.
• Prior experience working with version control tools such as Github / Azure DevOps, including repository management, pipeline as code, and sdlc workflows.
• Basic understanding/debugging experience when it comes to application infrastructure, databases, networking, and DNS.
• Design, creation and maintenance of complex Infrastructure as Code and Pipelines as Code solutions in a highly reusable capacity.
• Work with internal teams and vendors on the integration of a diverse set of systems into the central ITSM/ITOM platform, ServiceNow.
• Participate in the automated implementation of monitoring systems, for event monitoring, alerting and metrics.
• Client opportunities and help facilitate a mechanism to change, evolve, improve, and simplify the infrastructure and supporting processes/procedures.
• Directly interface with support teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing.
• Ensure handover of new/updated systems/documentation to team providing 24x7x365 support.
Qualifications: • Proficiency in Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS.
• Strong automation skillset with the ability to identify and create automation workflows.
• Strong PowerShell or other scripting experience, especially with the goal of automation.
• Experience with infrastructure as code development and iteration in either Terraform/ARM/Bicep/CloudFormation.
• Hands on operational experience and knowledge with Azure or AWS.
• Experience with monitoring and log aggregation tools such as Azure Monitor, Log Analytics, CloudWatch, CloudTrail, Splunk, ELK, etc.
• Basic knowledge of foundational IT tooling across a wealth of domains to facilitate understanding of automation creation.
• Fundamental understanding of public vs private networking in the Cloud.
• Strong knowledge on Git merging and branching strategies.
• Ability to execute proof of concepts and deploy complex solutions.
• Understanding of typical SDLC processes, workflow as pertaining to infrastructure.
• Basic understanding of Atlassian Suite (Jira/Confluence) is a plus.
• Prior experience working with orchestration tools (Rundeck/Cutover preferred) and infrastructure-as-code tools (HashiCorp Terraform).
• Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners.
• Strong technical ability for diagnosis, triage, troubleshooting and problem analysis with the ability to communicate results to business stakeholders, IT support teams to resolve issues both quickly and effectively.
• Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.
• High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment.
• A strong sense of urgency and accountability with exceptional time management skills.
• Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors.
• Comfortable in fast-paced environment with changing priorities and schedules.
APN Consulting, Inc.
is a progressive IT staffing and services company delivering innovative business solutions that drive meaningful client outcomes.
We specialize in high-impact technology areas including ServiceNow, Full Stack Development, Cloud & Data, and AI/ML.
As we continue to expand our global service offerings, we are seeking top talent to join our growing team.
Job Title: SDET Lead Location: Fort Mill, SC / Austin, TX Duration: 6–12 months Job Responsibilities & Requirements Must-Have Skills: Strong experience with AWS Hands-on experience with GitHub Copilot and Generative AI tools Expertise in Camunda and BPM (Business Process Management) Proficiency in Java Experience with Selenium and Test Automation frameworks Nice-to-Have Skills: Experience with AWS Glue jobs Familiarity with Amazon S3 Additional Requirements: Strong communication and collaboration skills Ability to work effectively in a team environment Adherence to compliance standards and office schedules Diversity & Inclusion Statement We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives.
We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to help us build a culture of belonging.
