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Senior Director, Process Engineering & Contract Manufacturing Scale-Up

Location: Durham, NC (In-Office) 

Reports To: SVP Operations

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

About Carpe

Carpe is the fastest-growing deodorant brand in the United States. Our team is composed of ~25 incredibly smart people working together in person in downtown Durham, NC. Our office is open, collaborative, and high energy.

We build products that solve real problems for millions of people who struggle with excessive sweating. Our growth over the past several years has been rapid, and we are continuing to expand across retail, ecommerce, and new product categories.

As the company scales, building a strong, reliable, and scalable manufacturing foundation is critical to our long-term success.

The Role

We are seeking a high-ownership process engineering leader with a strong chemical engineering background who thrives in fast-growing environments and enjoys building systems that support scale. This is not a procurement or vendor management role. It is a technical manufacturing role focused on process engineering, scale-up, and improving manufacturing performance.

This role exists to build Carpe’s manufacturing process engineering capability as we expand production across multiple product categories and manufacturing partners. The primary focus is on developing robust, scalable processes that consistently deliver product performance.

This is a hands-on technical role. You will work directly with manufacturing teams to define critical process parameters, troubleshoot production challenges, and improve process reliability as we scale.

You will partner closely with Product Development, Operations, and Quality to translate product innovation into well-defined, scalable manufacturing processes. Success in this role requires the ability to develop long-term process engineering frameworks while also working directly with manufacturing teams to solve technical challenges and improve production performance.

What You’ll Do

Process Engineering & Manufacturing Science

• Build and lead Carpe’s internal manufacturing process engineering capability
• Work directly with contract manufacturing teams to document and refine production processes
• Identify and define critical process parameters that drive product consistency and performance
• Lead process characterization work, including DOE design and execution
• Improve process robustness and repeatability across manufacturing partners
• Troubleshoot complex manufacturing challenges and support manufacturing teams in solving production issues
• Drive continuous improvement initiatives across manufacturing operations

Technology Transfer & Product Scale-Up

• Lead the technical transfer of new products from development into commercial manufacturing
• Work directly with contract manufacturers to scale formulations and processes successfully
• Partner closely with Product Development to translate product specifications into scalable manufacturing processes
• Oversee pilot trials, validation runs, and commercialization readiness for new product launches
• Ensure new products are successfully and reliably launched across manufacturing partners

Manufacturing Performance & Continuous Improvement

• Establish operational metrics and performance tracking across contract manufacturing partners
• Improve manufacturing efficiency, yield, and process reliability
• Lead root cause investigations and corrective actions related to manufacturing issues
• Implement stronger process control and operational discipline across manufacturing partners
• Develop scalable manufacturing frameworks that support continued company growth

Cross-Functional Collaboration

• Partner closely with Product Development to ensure manufacturing processes support product performance requirements
• Collaborate with Quality and Regulatory to ensure manufacturing processes meet compliance and quality standards
• Work with supply chain and planning teams to support production scheduling and inventory needs
• Provide manufacturing insight during product development and innovation planning

Contract Manufacturing Leadership

• Own and manage Carpe’s network of contract manufacturing partners
• Build strong working relationships with technical teams at manufacturing partners
• Improve operational performance across quality, delivery, and cost
• Lead onboarding and qualification of new manufacturing partners as capacity expands
• Ensure manufacturing partners are prepared to support both current production and future growth
• Serve as the primary operational leader responsible for manufacturing performance across the network

Who You Are

• Bachelor’s degree in Chemical Engineering, Manufacturing Engineering, or a related technical discipline
• 10–15+ years of experience in manufacturing, process engineering, or operations leadership within consumer packaged goods, personal care, or related industries
• Experience with emulsions, OTC personal care, or topical formulation manufacturing
• Experience managing contract manufacturing networks and external production partners
• Strong technical background in manufacturing processes and scale-up
• Experience working with highly structured emulsions or shear-sensitive formulations
• Demonstrated ability to build systems, processes, and infrastructure in growing organizations
• Comfortable operating in fast-moving environments where both strategy and hands-on execution are required
• Willing and able to travel a lot (and last minute) 
• Strong engineering instincts and problem-solving ability
• Ability to work directly with manufacturing partners to improve processes and solve technical challenges

Bonus If You Have

• Background in manufacturing engineering or process engineering leadership roles
• Experience scaling products across multiple contract manufacturing sites
• Experience building manufacturing infrastructure in high-growth CPG environments

What You’ll Get

• Direct collaboration with senior leadership as we scale the business
• Opportunity to build and own Carpe’s manufacturing infrastructure during a major growth phase
• Competitive compensation based on experience and level
• Health, vision, and dental coverage
• Flexible PTO
• A front-row seat to the growth of one of the most disruptive brands in body care



Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

Technical Sales Representative – Hybrid Role

We don’t just sell products — we help customers transform their homes and outdoor spaces into inviting, fire-lit environments. As a Technical Sales Representative, you’ll become a fire feature expert, guiding customers through meaningful purchases that enhance how they live and entertain.

If you're a natural communicator, love problem-solving, and thrive in a fast-paced retail and sales environment, this is a role where your impact will be seen and felt.

What You’ll Do

• Drive sales using a proven sales system, consistently meeting and exceeding monthly and seasonal goals
• Own the full customer journey from initial inquiry through post-sale support — online, by phone, and in person
• Become an expert in fire features, including fireplaces, fire pits, and patio heaters
• Work a flexible hybrid schedule, including weekday shifts and rotating Saturdays
• Support installation expectations, timelines, and customer satisfaction
• Pursue professional certification and grow toward becoming a Master Hearth Professional

What We’re Looking For

• 2+ years of sales experience preferred
• Strong written and verbal communication skills
• Comfortable learning technical products and explaining them in a clear, simple way
• Motivated, self-driven, and confident working independently
• Construction or building knowledge is a plus, but not required
• Degree in Business, Marketing, or a related field is a bonus

Work Environment

• Hybrid schedule with both onsite and remote work options
• Standard office setting with moderate physical demands (ability to lift 20–25 lbs)
• Reliable internet and a quiet workspace required for remote work

Why Join Us?

• Expert Training & Certification – Become a nationally recognized Master Hearth Professional
• Industry Leadership – Be part of a top-performing organization in indoor and outdoor fire products
• Team Culture – Join a high-energy, supportive, and growing sales team
• Customer Impact – Help people design beautiful indoor and outdoor spaces
• Compensation That Rewards You – Competitive base pay during training, followed by a performance-driven commission structure

The Opportunity

This hybrid Technical Sales Representative role focuses on Non-Core products and allows you to leverage your technical skills and sales expertise in a highly collaborative environment. You’ll work with a diverse client base, build long-term relationships, and contribute to a culture that values innovation, accountability, and professional growth.

Key Qualifications:

• Strong understanding of technical sales processes and client relationship management
• Excellent communication skills with the ability to explain complex concepts clearly
• Proven ability to exceed sales targets and drive revenue growth
• Ability to work independently while collaborating effectively within a team

Customer Sales Representative

Los Angeles, CA

Full-Time | Entry-Level

Start building a career where your people skills truly make an impact.

This position involves face-to-face customer interaction and supporting client sales campaigns through strategic sales and marketing initiatives.

At Royal Peak Agency, we help brands expand their reach through direct customer engagement and results-driven marketing campaigns. We are currently looking for a motivated Customer Sales Representative who enjoys connecting with people and wants to develop valuable professional skills in sales, communication, and client representation.

If you're looking for an opportunity where your work directly contributes to client growth while building real career experience, this role could be a great fit.

About the Role

As a Customer Sales Representative, you will represent client brands in face-to-face settings, engage with customers, explain products and services, and support marketing campaigns to increase brand awareness and revenue.

You will work directly with customers, helping them identify solutions that meet their needs while contributing to active sales initiatives and brand promotions.

Key Responsibilities

• Conduct face-to-face customer interactions to promote client products and services
• Support sales and marketing campaigns by explaining offers and answering customer questions
• Build rapport with customers through clear communication and professional service
• Assist customers through the sales process and complete transactions when appropriate
• Maintain accurate records of customer interactions and sales activity
• Participate in daily team briefings and campaign strategy discussions
• Represent client brands professionally in customer-facing environments
• Continuously develop product knowledge and customer communication skills

Skills We’re Looking For

• Strong communication and interpersonal skills
• Confidence interacting with customers in face-to-face environments
• Customer-focused mindset with an emphasis on positive experiences
• Interest in sales, marketing, and client relations
• Strong problem-solving and adaptability
• Ability to work effectively within a team environment
• Good time management and organizational skills

Candidate Profile

This role is ideal for someone who:

• Recently graduated and wants hands-on business experience
• Is transitioning from retail, hospitality, or customer service
• Enjoys working directly with people
• Wants to build skills in sales, marketing, and client representation
• Is motivated to learn and grow in a performance-driven environment

We welcome applicants from a wide variety of professional and educational backgrounds.

Training & Development

At Royal Peak Agency, professional development is a priority.

You’ll receive structured training including:

• Sales fundamentals and customer communication
• Campaign execution and client representation
• Professional presentation and relationship building
• Mentorship and ongoing coaching
• Skill development in sales and marketing strategy

Our goal is to help team members build transferable professional skills that support long-term career growth.

What You’ll Gain

• Practical sales and customer engagement experience
• Hands-on involvement in live client campaigns
• A collaborative and supportive work environment
• Ongoing professional development opportunities
• The opportunity to build a strong career foundation in sales and marketing

Equal Opportunity

Royal Peak Agency is committed to creating an inclusive workplace and welcomes applicants from all backgrounds. Employment decisions are made without discrimination based on age, gender, nationality, race, sexual orientation, disability, or other protected characteristics.

Location: Durham, NC (In-Office)

Department: Operations

Reports To: SVP Operations

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

About Carpe

Carpe is the fastest-growing deodorant brand in the United States. Our team is composed of ~25 incredibly smart people working together in person in downtown Durham, NC. Our office is open, collaborative, and high energy.

We build products that solve real problems for millions of people who struggle with excessive sweating. Our growth over the past several years has been rapid, and we are continuing to expand across retail, ecommerce, and new product categories.

As the company scales, building a strong, reliable, and scalable manufacturing foundation is critical to our long-term success.

The Role

We are seeking a high-ownership manufacturing leader with a strong chemical engineering or process engineering background who thrives in complex, fast-growing environments and enjoys building systems that support scale.

This role exists to build and lead Carpe’s contract manufacturing and process engineering capability as the company rapidly expands production across multiple product categories and retail partners.

While this role carries meaningful strategic responsibility, it is also deeply operational and hands-on. You will work directly with contract manufacturers to strengthen processes, improve manufacturing performance, and ensure Carpe products are produced consistently and reliably at scale.

This is a build-and-own role, not a delegation role. You will engage directly with the technical teams at contract manufacturing partners, travel up to 50% as needed, and work hands-on to improve processes, troubleshoot manufacturing challenges, and scale production.

You will partner closely with Product Development, Operations, Quality, and Supply Chain to translate product innovation into robust, scalable manufacturing processes.

Success in this role requires the ability to operate at multiple levels simultaneously—driving long-term manufacturing strategy while also working directly with manufacturing partners to solve technical challenges and strengthen operational performance.

What You’ll Do

Contract Manufacturing Leadership

●     Own and manage Carpe’s network of contract manufacturing partners

●     Build strong working relationships with technical teams at manufacturing partners

●     Improve operational performance across quality, delivery, and cost

●     Lead onboarding and qualification of new manufacturing partners as capacity expands

●     Ensure manufacturing partners are prepared to support both current production and future growth

●     Serve as the primary operational leader responsible for manufacturing performance across the network

Process Engineering & Manufacturing Science

●     Build and lead Carpe’s internal manufacturing process engineering capability

●     Work directly with contract manufacturing teams to document and refine production processes

●     Identify and define critical process parameters that drive product consistency and performance

●     Lead process characterization work, including DOE design and execution

●     Improve process robustness and repeatability across manufacturing partners

●     Troubleshoot complex manufacturing challenges and support manufacturing teams in solving production issues

●     Drive continuous improvement initiatives across manufacturing operations

Technology Transfer & Product Scale-Up

●     Lead the technical transfer of new products from development into commercial manufacturing

●     Work directly with contract manufacturers to scale formulations and processes successfully

●     Partner closely with Product Development to translate product specifications into scalable manufacturing processes

●     Oversee pilot trials, validation runs, and commercialization readiness for new product launches

●     Ensure new products are successfully and reliably launched across manufacturing partners

Manufacturing Performance & Continuous Improvement

●     Establish operational metrics and performance tracking across contract manufacturing partners

●     Improve manufacturing efficiency, yield, and process reliability

●     Lead root cause investigations and corrective actions related to manufacturing issues

●     Implement stronger process control and operational discipline across manufacturing partners

●     Develop scalable manufacturing frameworks that support continued company growth

Cross-Functional Collaboration

●     Partner closely with Product Development to ensure manufacturing processes support product performance requirements

●     Collaborate with Quality and Regulatory to ensure manufacturing processes meet compliance and quality standards

●     Work with supply chain and planning teams to support production scheduling and inventory needs

●     Provide manufacturing insight during product development and innovation planning

Who You Are

●     Bachelor’s degree in Chemical Engineering, Manufacturing Engineering, or a related technical discipline

●     10–15+ years of experience in manufacturing, process engineering, or operations leadership within consumer packaged goods, personal care, or related industries

●     Experience managing contract manufacturing networks and external production partners

●     Strong technical background in manufacturing processes and scale-up

●     Experience working with highly structured emulsions or shear-sensitive formulations

●     Demonstrated ability to build systems, processes, and infrastructure in growing organizations

●     Comfortable operating in fast-moving environments where both strategy and hands-on execution are required

●     Willing and able to travel a lot (and last minute)

●     Strong engineering instincts and problem-solving ability

●     Ability to work directly with manufacturing partners to improve processes and solve technical challenges

Bonus If You Have

●     Experience with emulsions, OTC personal care, or topical formulation manufacturing

●     Background in manufacturing engineering or process engineering leadership roles

●     Experience scaling products across multiple contract manufacturing sites

●     Experience building manufacturing infrastructure in high-growth CPG environments

What You’ll Get

●     Direct collaboration with senior leadership as we scale the business

●     Opportunity to build and own Carpe’s manufacturing infrastructure during a major growth phase

●     Competitive compensation based on experience and level

●     Health, vision, and dental coverage

●     Flexible PTO

●     A front-row seat to the growth of one of the most disruptive brands in body care

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

*****TO BE CONSIDERED, CANDIDATES MUST BE U.S. CITIZENS AND LOCATED IN D.C. METRO AREA*****

*****CANDIDATES MUST BE WILLING TO WORK A HYBRID SCHEDULE IN RESTON, VA (3 DAYS A WEEK) & BE OPEN TO REGIONAL/NATIONAL TRAVEL*****

Inadev is focused on its founding principle to build innovative customer-centric solutions incredibly fast, secure, and at scale. We deliver world-class digital experiences to some of the largest federal agencies and commercial companies. Our technical expertise and innovations are comprised of codeless automation, identity intelligence, immersive technology, artificial intelligence/machine learning (AI/ML), virtualization, and digital transformation.

POSITION DESCRIPTION:

• Inadev is seeking a proven Product Sales Executive to engage prospective customers, articulate the value of Inadev’s solutions, and support the full sales lifecycle across public and commercial markets. This role partners closely with marketing, growth, and technical teams to identify target accounts, deliver compelling product demonstrations, and align solutions to customer mission and business needs. The ideal candidate will also support marketing campaigns and events, gather market insights, and maintain accurate sales activity and pipeline data to drive sustained growth.

RESPONSIBILITES:

• Drive a consistent sales pipeline by meeting or exceeding monthly and quarterly quotas through proactive prospecting, client engagement, and high‑quality product demos.
• Define and protect the company’s brand identity, voice, and positioning across all global channels.
• Partner with marketing and technical teams to understand customer requirements and align Inadev solutions to mission and business needs.
• Develop strategic high-level marketing plans that align with corporate objectives and long-term growth goals.
• Research and identify target accounts across commercial and public sector markets while staying current on product capabilities, the competitive landscape, and modernization trends.
• Engage prospects through outbound calls, email sequences, LinkedIn outreach, and event follow-up.
• Clearly articulate product features, technical architecture, and value propositions to both technical and non-technical stakeholders.
• Collaborate with growth managers and solution architects to hand off qualified opportunities and support growth strategies.
• Support the full sales lifecycle, including discovery sessions, demos, proof-of-concept discussions, and follow-up technical Q&A.
• Support marketing campaign execution including events, webinars, and content-driven outreach while representing Inadev at customer meetings, industry events, and conferences as needed.
• Gather customer feedback and market insights to inform product improvements and sales strategy.
• Stay current on product capabilities, competitive landscape, and modernization trends.
• Maintain accurate activity, lead, and opportunity data in CRM.

NON-TECHNICAL REQUIREMENTS:

• Must be a U.S. Citizen.
• Must be willing to work on a HYRBID Schedule (3 Days) in Reston, VA & client locations in the Northern Virginia/DC/MD area as required.
• Must be open to regional and national travel
• Ability to pass an employment background check.
• Strong communication and presentation skills.
• Must be able to prioritize and self-start.
• Must be adaptable/flexible as priorities shift.
• Must be enthusiastic and have passion for learning and constant improvement.
• Must be open to collaboration, feedback and client asks.
• Must enjoy working with a vibrant team of outgoing personalities.

MANDATORY REQUIREMENTS/SKILLS:

• Must possess a Bachelors Degree in Business, Marketing, Communications or related field.
• Must have at least 3 years of Business Development Representative/Sales Development/Technical Product Sales or related experience in SaaS, cloud, data, AI, or enterprise software solutions and technology.
• Must have at least 3 years of experience and proven success conducting customer-facing demos and presentations.
• Must have at least 3 years of experience working with and proven success selling into government (Federal, State, Local) and commercial customers.
• Must possess solid technical foundation with the ability to learn and explain software platforms, cloud services, or IT solutions.
• Must have experience and proven success selling to enterprise IT, operations, or digital transformation teams.
• Must possess familiarity with commercial/public sector markets, government procurement environments and mission-driven customers.
• Must have a solid understanding of Federal compliance frameworks (e.g., FedRAMP, security requirements)
• Must have prior experience supporting proposals, pilots, or proof-of-concept effort.
• Must have prior experience with outbound prospecting tools and familiarity with CRM platforms
• Must possess the ability to quickly learn technical concepts and explain them in business language.

DESIRED REQUIREMENTS/SKILLS:

• High level understanding of AWS, Azure, and GCP cloud platforms.

PHYSICAL DEMANDS:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Inadev Corporation does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.

INTEGRITY AND COMPLIANCE NOTICE:

All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.

For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.

Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.

Do you have a passion for relationship management and the personal touch of the financial advisory space, but don't want to be targeted on hard sales and cold calls?

If your passion lies in developing and nurturing relationships, rather than being transactional, this could be a breath of fresh air.

We are currently partnered with one of the leading privately owned wealth management firms in the U.S. who are seeking a Private Client Relationship Manager to join their Advisory Group.

Their Advisory Group solely focuses on building deep relationships with their clients to deliver a high level of service, and achieve their financial goals.

What You'll Be Doing:

• Build strong, lasting relationships with high-net-worth clients, ensuring their financial goals and needs are being met.
• Explain and educate clients on investment strategies, providing insights on market trends and current positioning.
• Regularly speak with clients, maintaining a proactive approach to review their positions and any potential life changes that may impact their goals.
• Collaborate with internal teams to ensure the best outcome for your clients.

Is It For You:

• You have a passion for discussing capital markets, global events, and their impacts on portfolios.
• You are a natural people person, priding yourself on your ability to develop meaningful relationships to deliver a high level of service in everything you do.
• You're skilled at explaining complex financial terms and events to a broad audience.

Why This Firm:

• No sales and prospecting, your focus is 100% on building trusted relationships with high-net-worth individuals.
• Strong internal support, with ongoing training and working closely with senior leadership to deliver real value to your clients.
• Excellent career development, with a clear path for advancement and opportunities to move across teams and offices.
• Well compensated, with a competitive base salary, performance bonus, and one of the best benefit packages in the industry.

If you're looking to transition into a purely relationship management focused opportunity, let's talk.

LHH is seeking a Senior Compliance Consultant to join their client's growing regulatory solutions team. This role plays a key part in supporting employer-sponsored benefit plan compliance while contributing to a highly collaborative, fully remote culture.

What You'll Do

• Serve as a trusted advisor to brokers, TPAs, PBMs, and employer clients, providing clear guidance on federal and state requirements for health and welfare benefit plans.
• Respond to 25-30 daily inquiries through a dedicated compliance helpline, ensuring timely, accurate support within a 24-hour window.
• Create and deliver engaging compliance trainings, including webinars, virtual presentations, and occasional in-person sessions.
• Draft bi-weekly articles, tools, and resources that translate complex regulatory developments into practical insights.
• Monitor legislative and regulatory updates, acting as an internal subject-matter expert while supporting product development and team knowledge-sharing.
• Collaborate to refine workflows, mentor colleagues, and elevate the overall client experience.

Who You Are

• A compliance professional with 5+ years of experience in employee benefits or health & welfare regulatory consulting; JD strongly preferred, with inhouse experience highly valued.
• Well-versed in ERISA, COBRA, ACA, Section 125, MHPAEA, HIPAA, and related requirements.
• Skilled at distilling complex legal concepts into clear, actionable verbal and written communication.
• Organized, client-focused, and able to manage multiple priorities in a fast-moving environment; experience with research tools such as EBIA or Westlaw is a plus.

What We Offer

• Compensation range: $120,000-$140,000 (cannot exceed $140K).
• Fully remote role; EST or CST preferred. Approved hiring states include: AZ, FL, GA, IN, IA, KY, LA, MD, MI, MN, MO, MT, NE, NV, NM, NC, ND, SC, SD, TN, TX, and UT. (No CA or PA candidates.)
• Robust benefits package including medical, dental, and vision plans; HSA and FSA options; 401(k) with automatic company contribution; company-paid life and disability insurance; EAP; and paid time off.
• Unlimited (but responsibly managed) PTO and company-provided equipment.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements

Akkodis is seeking a ICT Support Specialist (Contract) for a contract job with a client in Sanford, NC (ONSITE).

Rate Range: $25/HR to $30/HR ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Title: ICT Support Specialist

Employment Type: Contract

Compensation: $25– 30/HR

Location Details: Sanford, NC (ONSITE)

Position Summary

The ICT Support Specialist serves as the on-site IT helpdesk resource, providing frontline technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, resolving basic network problems, and ensuring the smooth operation of IT systems in a manufacturing environment.

The specialist acts as the first point of contact for IT-related concerns and escalates complex infrastructure or system issues to senior IT personnel. The ideal candidate is customer-focused, technically skilled, and comfortable working in controlled environments such as construction and biotech manufacturing sites.

Key Responsibilities

Serve as the primary point of contact for end users seeking technical assistance via phone, email, or ITSM tools (e.g., ServiceNow).

Log, track, and document incidents, service requests, and resolutions accurately within the ticketing system.

Perform both remote and hands-on troubleshooting using structured diagnostic methods.

Escalate unresolved or complex technical issues to senior ICT team members.

Image, configure, deploy, and maintain desktops, laptops, and peripheral devices.

Manage and maintain loaner laptop inventory.

Provide support across multiple operating systems, including Windows, macOS, and Linux.

Support enterprise applications such as Microsoft Office 365, email systems, and security tools.

Assist with mobile device setup and troubleshooting (smartphones, tablets).

Maintain and update technical documentation and knowledge base articles.

Collaborate with senior IT staff on system administration tasks and automation initiatives (e.g., PowerShell scripting).

Ensure high levels of customer satisfaction through effective communication and timely issue resolution.

Identify opportunities to improve IT processes, procedures, and service delivery.

Qualifications

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

5+ years of hands-on IT support experience in a helpdesk or desktop support environment.

Proven experience troubleshooting complex technical issues and supporting end users in a business environment.

Experience with ITSM tools such as ServiceNow.

Exposure to GMP, GDP, or biopharma/manufacturing environments is a plus.

Technical Skills

Strong hardware troubleshooting and repair skills (PCs, laptops, printers, peripherals).

Proficiency in Windows, macOS, and Linux operating systems.

Experience with Microsoft Office 365, email systems, and standard enterprise software.

Knowledge of mobile device management and support.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP).

Familiarity with scripting tools such as PowerShell is a plus.

Soft Skills

Excellent communication and interpersonal skills.

Strong customer service orientation with a problem-solving mindset.

Ability to explain technical concepts to non-technical users clearly.

Highly organized with strong attention to detail.

Ability to work independently and as part of a team.

Willingness to work flexible hours and participate in on-call support.

Working Conditions

100% on-site role (no remote or hybrid option).

Initial work environment will be a construction site, transitioning to a biotech manufacturing facility.

May require working in controlled or regulated environments.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hiring to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

List the core duties and responsibilities of the Journeyman Lineman. Use bullet points for clarity and readability. Be comprehensive but concise, covering tasks such as:

• Construction and maintenance of power lines: Mention both overhead and underground systems.
• Operation of vehicles and heavy machinery: Highlight specific equipment like bucket trucks, backhoes, and trenchers.
• Working with high and low voltage lines: Emphasize the safety protocols required for energized work.
• Installation and replacement of electrical components: Include transformers, switches, conductors, and more.
• Substation maintenance: Describe tasks related to substation equipment, troubleshooting, and repairs.
• Troubleshooting and system maintenance: Explain the lineworker's role in identifying and rectifying power system abnormalities.
• Safety and equipment maintenance: Stress the importance of adherence to safety standards and equipment upkeep.
• Leadership and training: Mention the opportunity for experienced linemen to lead and train junior team members.
• Regulatory compliance: Highlight adherence to OSHA rules, APPA Safety Manual, and company Standard Operating Procedures.

3. Job Requirements

• Supervision and Reporting: Describe the reporting structure, such as working under the general supervision of the Electric Operations Supervisor. Mention that the position is non-exempt from overtime provisions.
• Working Conditions: Explain the working conditions, including the physical nature of the job, risks, and requirements for personal protective equipment (PPE). Mention participation in the on-call rotation and residency requirements.
• Physical Requirements: Provide detailed information about the physical demands of the job, including lifting, climbing, and vision and hearing requirements.

Other examples:

• Relevant work experience as a Lineman, Class A Lineman, Class B Lineman, First Class Power Lineman, or Cable Splicer with current certification or documentation
• Experience with underground line work, including URD, fault location and repair, and switching
• Strong Lineman underground craftwork skills, including inline splices, terminations and elbows
• Ability to read circuit maps
• Basic computer skills and entry level proficiency with MS Office applications (Outlook, Word, Excel, internet/web)
• Understanding of basic construction skills
• Strong mechanical skills

4. Qualifications

List the educational and experience qualifications necessary for the role. Highlight the minimum requirements, preferred qualifications, and any additional certifications or training. In this example, a diploma, four years of verifiable experience as a Journey Lineworker, and relevant certifications are required.

Have TDLR

5. Special Requirements

Include any special requirements, such as possessing a valid commercial driver's license (CDL) and passing drug and alcohol screenings. Emphasize the importance of meeting these requirements for safety and regulatory compliance.

6. About the Company & Benefits

End the job description with a brief overview of your organization. Highlight your company's commitment to equal opportunity employment and mention any unique benefits, such as a family-friendly culture, compensation, and career development opportunities.

BE SURE TO APPLY ON OUR WEBSITE:

Job description

• Community Manager

Department: Management Job Status: Full Time

FLSA Status: Exempt Reports To: Director of Operations

Work Schedule: Varies based on location Amount of Travel Required: 10-25%

Positions Supervised: Service Manager, Assistant Community Manager, Leasing Consultant

POSITION SUMMARY

The Community Manager is fully accountable for all property operations. Leadership ability is a must, as the Community Manager is the leader of the site team. The purpose of the Community Manager is to effectively manage and coordinate activities and available resources in order to accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, increasing property values, and minimizing property operational expenses while maintaining a quality product.

FINANCIAL RESPONSIBILITY

Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.

Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.

Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

FUN

Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.

Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

JOB SPECIFIC COMPETENCIES

Associate Relations:

• Manages all on-site employees, including giving timely, constructive feedback and positive encouragement.
• Motivate the office and maintenance staff and give consistent verbal and written feedback. Has the ability to document performance feedback (including corrective actions) and effectively manages employee performance on a regular interval.
• Train and develop subordinates (provide on-the-job training and ensure assigned company training is complete).
• Recruit, hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, and performance management.
• Plan and carry out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
• Abides my state and federal work regulations including wage and hour laws. Does not participate in or allow discriminatory, harassing or retaliatory actions
• Has read and understands the MLPG New Hire Onboarding Process and is effectively able to execute the process and communicate it to candidates
• Coordinates directly with HR regarding termination decisions and does not make termination recommendations unless the proper documentation is in place.

Resident Relations and Education:

• Communicate clearly to residents and in a consistent manner.
• Respond to resident requests and concerns in a timely, professional manner.
• Read and/or listen to resident requests/complaints in a calm, respectful, and open manner.
• Maintain a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to MLPG policy.
• Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a professional and open manner. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
• Attend and assist in resident activities and functions after hours and weekends, as needed.

Financial:

• Assist in budget preparation, as well as maintain budgeted income and expenses. Project monthly forecasts and understand and explain budget variances.
• Ensure that all rents are collected and posted and processed/deposited on a daily basis.
• Oversee all accounting transactions. Manage cash accounts, process invoices as directed by Supervisor and owner, maintain proper bookkeeping at all times.

Property Evaluations:

• Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents.
• Walk all vacant units as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to to the Service Manager and Supervisor.
• Responsible for office operations, quality curb appeal, office and model cleanliness.
• Conduct market surveys as required. Create and implement marketing plans for ongoing success and high occupancy of the property.

Payroll:

• Has a working knowledge and a familiarity with Paylocity Payroll System. Seeks help and additional training if necessary.
• Seeks supervisor or ownership’s approval before approving employee overtime.
• Approval of timesheets and overtime by the 10am Monday morning deadline.
• Ensures employees have completed their time card approvals.
• Limits and monitors employee missed punches and disciplines chronic offenders.
• Does not manipulate over time records, monitors overtime proactively but does not remove legitimate employee overtime worked. Does not allow employees to work off the clock.
• Maintains accurate payroll records by promptly returning Associate Status Forms to Payroll.

Reporting:

• Must maintain all records in a complete and organized manner as described throughout the MLPG P&P Operations Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
• Consistently review all leasing performance and paperwork.

Safety:

• Responsible for responding to all emergency situations, preparing all necessary reporting and notifying the Supervisor, Regional Director, VP and COO.

Compliance:

• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multi-Family Housing.\
• Fully implement and enforce all policies and procedures as outlined in the MLPG Policy and Procedures Manuals. Maintain and keep Policies and Procedures in up to date manner, inform and train staff on any revisions in a timely manner.
• Review and approve all leasing application files; enforce property qualifying criteria in a fair and consistent manner for all leasing applicants.

POSITION QUALIFICATIONS

Education

High School degree required, college preferred.

Experience

One year prior experience in property management or in a related industry.

Other Requirements

Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations. Basic understanding of Landlord/Tenant laws and application, familiarity with GAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

SKILLS & ABILITIES

Computer Skills

Computer software experience to include MS Word, MS Excel, Google Suite. Basic typing skills and knowledge of computers. Use of the company’s payroll system is required. Prior HRIS experience a plus.

Certificates & Licenses

Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. CPM®, ARM® designation preferred. Ability to earn future designations as required by Industry standards.

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms and residences or commercial vehicles.

The work area is adequately lighted, heated, and ventilated. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.

UNDERSTANDING OF JOB ESSENTIALS:

ML Property Group is a harassment free workplace. All candidates must pass a drug screen (with the elimination of THC) and an extensive background check. MLPG is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.

I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.

I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person