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Clinical Program Manager - Essex Management

Remote in US except, if in Maryland, DC, VA & Delaware; must be comfortable in being on client site at least once a week.

This position supports "Essex, an Emmes Company". Essex is a biomedical informatics and health information technology-focused consultancy founded in 2009 and headquartered in Rockville, MD. The Essex team comprises experts with extensive experience in strategically developing and managing complex health and biomedical information programs for clients in the Federal Government, research academia, and private sectors.

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Primary Purpose

We are seeking a highimpact, strategic, and executionoriented directorlevel Program Manager to lead and mature the organization's program strategy, delivery excellence, and client enablement capabilities. This role provides both strategic leadership and handson management, including direct oversight of staff and responsibility for career development, coaching, and performance management.

This role will shape how internal departmental initiatives and client programs are planned, governed, staffed, measured, and communicated, ensuring delivery rigor while enabling flexibility and innovation across diverse client environments.

This role works in close partnership with portfolio, engineering, bioinformatics, data science, and business development leadership to ensure integrated delivery, effective resource utilization, proactive risk management, and an exceptional client experience.

The ideal candidate is a decisive people leader and systems thinker who thrives in complex and evolving environments, balances strategy with execution, and brings a strong client first mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in deliveryfirst mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in delivery.

• Establish and execute departmental goals and objectives aligned to enterprise strategy, contract priorities, and client mission outcomes; define and monitor KPIs to drive accountability and data-informed decision-making.
• Design, implement, and continuously mature program management, governance, and delivery enablement frameworks that scale across portfolios while ensuring compliance with federal, regulatory, and organizational standards.
• Provide executive-level visibility into portfolio, program, and project health through standardized dashboards, metrics, and reporting-enabling proactive management of risks, issues, dependencies, and performance trends.
• Partner with portfolio and divisional leadership to support investment prioritization, funding decisions, and resource allocation, balancing client commitments, growth objectives, and staff sustainability.
• Ensure full lifecycle contract execution excellence, including initiation, execution, closeout, client reporting, lessons learned, and continuous improvement integration.
• Lead people management strategy for the department, including performance management, career development, succession planning, training pathways, and promotion readiness.
• Own departmental workforce and strategic resource planning, including forecasting, recruitment, onboarding, capacity planning, skills development, and certification alignment.
• Ensure compliance with staff allocations plans, time reporting, and internal policies across billable, internal, and strategic initiatives.
• Actively support business development efforts, including RFP solutioning, staffing models, transition planning, delivery onboarding, and ongoing executive client engagement.
• Champion quality-by-design principles across all delivery artifacts and processes; oversee SOP evolution, process training, internal audits, and continuous improvement initiatives.
• Maintain strong awareness of industry, regulatory, and technology trends; represent the organization through thought leadership, publications, conferences, and strategic forums.

Required Skills:

• Advanced expertise in program, portfolio, and PMO leadership, including framework design, governance models, and delivery maturity assessments (e.g., PMI, PMO, Agile/Hybrid environments).
• Strong command of program operations, including financial management, forecasting, risk and issue management, resource optimization, and executive reporting.
• Demonstrated experience leading complex life sciences and health IT programs supporting clinical research, bioinformatics, public health, biomedical informatics, and regulated data environments.
• Exceptional communication and executive presence, with the ability to influence senior leaders, advise clients, and align cross-functional teams around shared outcomes.
• Proven problem-solving and systems-thinking capabilities, with a track record of driving process improvement, operational scalability, and organizational maturity.
• Ability to rapidly assess priorities, adapt to evolving client environments, and translate strategy into executable roadmaps.
• Strong regulatory and compliance knowledge, including clinical research regulations, healthcare privacy, and federal IT compliance standards (e.g., FDA, 21 CFR Part 11, HIPAA, FISMA, FedRAMP, CMMI, ISO).
• Experience operating in federal health environments (e.g., HHS, NIH, NCI), with familiarity across consulting delivery models, contract vehicles, and business development lifecycle.

Required Areas of Focus:

Program Management Leadership

• Own and evolve client-facing program and project roadmaps, ensuring alignment with mission goals, regulatory requirements, funding constraints, and delivery capacity
• Contribute to standardized BD-to-Delivery transition processes, ensuring early engagement, clarity of scope, staffing, budgets, timelines, and accountability prior to execution.
• Ensure consistent contract execution through disciplined tracking of deliverables, milestones, financials, and performance metrics, including CPAR inputs and self-assessments.
• Design, maintain, and continuously improve enterprise delivery dashboards, providing visibility into:

• • Program and project health summary
  • Resource utilization and capacity
  • Budget performance and forecasting
  • Risk and issue trends
  • Key milestones and outcomes

Contract performance and quality metrics

• Establish and enforce a structured reporting cadence to support proactive leadership engagement and timely decision-making:

• • Weekly: Project and program status
  • Monthly: Portfolio performance and financial reviews
  • Quarterly: Strategic outlook, risk posture, and growth alignment

• Serve as a senior client relationship leader, cultivating trusted partnerships and proactively identifying opportunities to enhance delivery value and expand engagements.

Financial & Resource Management

• Partner with leadership teams to define, manage, and optimize portfolio, program, and project-level budgets.
• Develop and maintain a comprehensive resource capability matrix capturing skills, certifications, experience, performance insights, and availability.
• Optimize workforce utilization by aligning staffing decisions with delivery needs, staff development goals, and long-term organizational strategy.
• Lead and support staff transitions, onboarding, promotions, and role changes with minimal delivery disruption.
• Drive training and capability development strategies aligned to SOPs, industry standards, and evolving client needs.

Stakeholder Engagement & Communication

• Act as a senior liaison between executive leadership, program teams, and client stakeholders.
• Strengthen client partnerships through structured feedback mechanisms, contract / project performance reviews, and strategic planning engagements to support change agility and account growth.
• Enable cross-division collaboration to ensure integrated delivery and shared accountability.
• Communicate performance, risks, and opportunities through clear dashboards, briefings, and executive presentations.

Advisory & Consultation

• Provide strategic advisory services to internal and external stakeholders navigating complex program and project and delivery challenges.
• Translate technical, business domain, and operational concepts into actionable strategies that enable informed decision-making.
• Serve as a trusted advisor supporting both delivery excellence and organizational growth.

• Education: Bachelor's degree required; Master's degree in a scientific, health, or program management discipline preferred. PMP or equivalent certification desired.
• Experience: Minimum of 10 years in senior program strategy and delivery leadership roles across federal, academic, and private-sector environments.
• Program Leadership: Extensive experience program management, PMO leadership, governance, financial management, and large-scale delivery enablement.
• Industry Knowledge: Strong background in life sciences, clinical research, bioinformatics, health informatics, and public health.
• Leadership & Business Acumen: Proven ability to lead distributed teams, manage complex stakeholder environments, and influence at the executive level.
• Business Development: Demonstrated success supporting client growth, solution design, and consulting delivery models.
• Federal Health IT Experience: Experience supporting HHS, NIH, NCI, or similar agencies strongly preferred.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

The Business Data Analyst will play a critical role in supporting data-driven decision-making for core PMA business functions. This position is focused on extracting valuable insights from complex datasets, creating operational reports, and developing intuitive BI dashboards tailored to business needs. Working within an enterprise reporting structure, the analyst will perform on-demand data discovery, conduct trend analysis, and develop analytics tools that empower stakeholders with meaningful insights. By ensuring data accuracy, quality and relevance, this role will support data governance activities and continuous process improvements that align with strategic objectives.

Responsibilities:

Data Analysis & Business Insights
* Conduct in-depth data analysis to support strategic business initiatives.
* Perform trend analysis and develop predictive insights to help business teams identify patterns, risks, and opportunities.
* Respond to data discovery requests and operational reports development to support key business metrics and decision-making.
* Deploy best practices and make recommendations for improved understanding.
* Translate complex data findings into actionable recommendations, presenting insights in a clear and meaningful way for non-technical stakeholders.
Enterprise Reporting & BI Dashboard Development
* Work closely with business stakeholders to understand their reporting needs, providing insights that drive data-informed decisions.
* Design, develop, and maintain interactive BI dashboards tailored to answering critical business questions, providing real-time access to critical metrics and performance insights.
* Utilize enterprise BI tools to create data visualizations that enable easy exploration of data and insights.
* Partner with stakeholders to test and refine dashboards, ensuring they align with business requirements and enhance decision-making capabilities.
* Facilitate training and support for business users on BI dashboards and reporting tools, enabling self-service access to data insights.
Data Quality Support & Validation
* Collaborate with data governance and data engineering teams to ensure high data quality and integrity in enterprise reports and dashboards.
* Perform data validation and verification as part of report development to ensure data accuracy, consistency, and relevance for business users.
* Monitor data accuracy metrics and support data issue resolution, maintaining a high standard of data quality across reporting tools.
* Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

* 3+ years of experience in data, analytics, or business intelligence.
* Bachelor's degree in Information Management, Data Science, Computer Science, Mathematics, Statistics, Economics, Psychology or a related field.
* Proficient in SQL for data extraction and manipulation across various data sources.
* Strong analytical skills to interpret complex datasets and draw actionable insights.
* Experience with BI platforms like QlikSense or Power BI for data visualization and dashboard development.
* Familiar with advanced Excel functions for data manipulation and reporting.
* Understanding of statistical methods and trend analysis for identifying patterns and creating projections.
* Familiar with predictive modeling or basic machine learning concepts is a plus.
* Proficiency with scripting languages or tools (such as Python, R, or VBA) for process automation is a plus.
* Basic understanding of data integration, ETL processes, and data warehousing concepts.
* Skilled in presenting data in a way that tells a compelling story and drives informed decision-making.
* Strong interpersonal skills to work effectively with cross-functional teams in underwriting, finance, and IT.
* High level of precision in data analysis, ensuring reports and insights are accurate and free of errors.
* Analytical mindset to investigate data challenges, identify root causes, and develop efficient solutions.
* Ability to adapt to evolving data requirements and troubleshoot issues with minimal supervision.
* Strong organizational skills to balance multiple projects and meet reporting deadlines.
* Effective time management to handle ad hoc requests and prioritize tasks in a fast-paced environment.
* Open and motivated to learn new tools, methods, and data practices.

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

About tvScientific

We are the first CTV advertising platform purpose-built for performance marketers. For game developers and publishers, we bridge the gap between massive TV reach and granular User Acquisition (UA) metrics. Built by ad-tech veterans, our platform combines media buying, optimization, and MMP attribution to help gaming brands automate CTV campaigns, drive app installs, and maximize Return on Ad Spend (ROAS).

Join the tvScientific team as an Account Manager, where you'll lead strategic client relationships, drive revenue growth, and ensure client success on our cutting-edge platform.

As an Account Manager on our team, you'll be responsible for managing a portfolio of key client accounts, developing and executing strategic account plans, and driving revenue growth through upsell, cross-sell, and retention initiatives. You'll leverage your expertise in performance marketing and CTV advertising to deliver exceptional value to our clients, exceed revenue targets, and contribute to the overall growth and success of our organization.

What you'll do:

• 
  
• Lead and manage a portfolio of key client accounts, spanning various industries including retail, leisure, and tech-adjacent sectors.
  
• Launch, serve, and optimize campaigns for clients, ensuring maximum ROI and campaign success.
  
• Proactively pick up the phone and engage in meaningful conversations with customers and agencies about digital media, including CTV advertising.
  
• Develop and execute strategic account plans to drive revenue growth, retention, and expansion opportunities within existing client accounts.
  
• Identify and capitalize on upsell and cross-sell opportunities, leveraging your digital media and advertising experience to maximize revenue potential.
  
• Collaborate closely with internal teams, including sales, product, and support, to ensure seamless execution of client campaigns and initiatives.
  
• Monitor and analyze campaign performance metrics, providing insights and recommendations to optimize client campaigns and drive superior results.
  
• Act as a trusted advisor to clients, providing expert guidance, industry insights, and best practices to help them achieve their advertising objectives.
  
• Stay informed about industry trends, market dynamics, and competitive landscape to anticipate client needs and proactively address challenges.
  
• Provide mentorship and support to junior account management team members.
  

What we're looking for:

• 
  
• 3+ years in sales or account management in the digital advertising or performance marketing industry.
  
• Strong understanding of the digital media and advertising landscape, with experience talking to customers and agencies about digital media, including CTV advertising.
  
• Experience with digital media platforms, MMPs, or supporting tools, working with major agencies.
  
• Strong comfortability with data, with the ability to analyze campaign performance metrics and provide actionable insights.
  
• Curious mindset with a propensity to ask a lot of questions and seek opportunities for growth.
  
• Exceptional communication and interpersonal skills, with the ability to build rapport, influence stakeholders, and navigate complex client relationships.
  
• Comfortable picking up the phone and engaging in conversations with customers and agencies about digital media.
  
• Strategic thinker with the ability to develop and execute account plans, identify opportunities, and drive initiatives to achieve business objectives.
  
• Results-driven and customer-focused, with a passion for delivering exceptional service and value to clients.
  
• Bachelor's degree in business, marketing, advertising, or related field.
  
• You May Also Have:
  
  • 
    
  • MBA or advanced degree in business or related field.
    
  • Experience working with enterprise-level clients or agencies, managing complex accounts and large budgets.
    
  • Certifications or training in digital advertising platforms, performance marketing, or related disciplines.
    
  
  
  

In-Office Requirement Statement:

• 
  
• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.
  

#LI-REMOTE

#LI-LP1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

AGE Solutions is looking for a Junior Network Engineer - PPSM / Boundary Protection to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will support the PPSM Program through the assurance that all Enterprise IS Ports, Protocols, and Services (PPS) are registered in the PPSM central registry (PPSM-Unclassified (PPSM-U) and PPSM-Classified (PPSM-C)); are categorized and updated on the PPSM Category Assurance List; non-standard requests are not deployed prior to approval from the Authorizing Official (AO); and assist the Government to develop, revise, implement, and enforce PPSM policies. PPSM support includes all DISA owned and supported ISs and DISA authorized Cloud Service Offerings.

Individuals in this role must be available to work on-site at Ft. Meade, MD full time.

Responsibilities Include:

• 
  
• Ensure all systems are registered in PPSM and eMASS, processing DD2875 requests within four days and auditing access annually.
  
• Develop and update the DISA PPS Registry SOP/Guide semi-annually.
  
• Process and track PPSM change, exception, and modification requests, ensuring compliance.
  
• Provide PPPS and DMZ Whitelist Status Reports for system authorization efforts.
  
• Generate weekly data reports from DISA DMZ Whitelist and PPS Registries (NIPR & SIPR), coordinating corrections.
  
• Support DoD PPSM CCB/TAG meetings, providing feedback and voting recommendations within three days.
  
• Maintain PPSM Registries, ensuring alignment with eMASS and tracking compliance metrics.
  
• Review and resolve PPSM registration discrepancies per DoDI 8551.01, assisting stakeholders.
  
• Monitor and support DISA PPSM TAG Representatives with CLSA, exception requests, and emergency changes.
  
• Submit NSU packages for inclusion in the Category Assurance List (CAL).
  
• Validate DISA ISs in the PPSM Registry, ensuring updates in PPSM-U and PPSM-C for environmental changes.
  
• Verify PPSM Registry and eMASS IDs for accuracy.
  
• Provide PPSM compliance metrics, including registrations and discrepancies.
  
• Establish PPSM training on DMZ Whitelist and PPSM request processes.
  
• Conduct customer meetings and support DISA initiatives to ensure security compliance.
  
• Maintain PPSM registrations for new CSOs, updating as needed.
  
• Manage DISA DMZ Whitelist Registries, ensuring accurate eMASS correlation.
  
• Validate DISA DoD DMZ Whitelist submissions within two business days, ensuring compliance.
  
• Process emergency DMZ Whitelist requests within two hours with leadership approval.
  
• Review DISA ISs in the DMZ Whitelist Registry, updating for decommissions/modifications.
  
• Provide DMZ Whitelist metrics on entries, types, and system associations.
  
• Conduct annual DMZ Whitelist reviews, ensuring accuracy and reporting concerns.
  

Requirements:

• 
  
• Education:
  
  • 
    
  • Bachelor's degree (IT-related field preferred)
    
  
  
  
• Experience:
  
  • 
    
  • Three (3) years of overall experience in a network engineering position
    
  
  
  
• Clearance:
  
  • 
    
  • Have an active DoD Top Secret clearance with SCI eligibility
    
  
  
  
• Certifications:
  
  • 
    
  • DoD 8570 IAT Level II certification
    
  
  
  
• Skills and Knowledge:
  
  • 
    
  • Understanding of the PPSM Registry management, eMASS, and DISA DMZ Whitelist processes
    
  • Understanding of 8551.01, DISA security policies, and compliance monitoring
    
  • Proficiency with network architectures, LAN/WAN, TCP/IP, routing, and switching
    
  • Proficiency with network security, ports/protocols, firewalls, and boundary protection
    
  • Understanding of 8551.01, DISA security policies, and compliance monitoring
    
  • Strong written and verbal communication for technical documentation and stakeholder engagement
    
  
  
  
• Location:
  
  • 
    
  • This role is fully onsite in Ft. Meade, MD.
    
  
  
  

Compensation: $65,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Engineering, or related field.

• 3+ years of experience in procurement and supply chain planning in a manufacturing environment (chemical/process manufacturing preferred).

• Demonstrated experience leading cross-functional planning forums (S&OP/S&OE) and managing supplier/service performance.

• APICS/ASCM certification preferred (CPIM, CSCP) or equivalent.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Strong practical knowledge of procurement and end-to-end supply chain planning, including make-to-order environments and constraint-based execution.

• Working knowledge of S&OP/S&OE best practices, backlog management, and order prioritization governance.

• Strong analytical skills; proficient in Excel and ERP systems (Microsoft Dynamics GP and SAP preferred); able to build clear narratives from data.

• Effective meeting leadership and facilitation skills; ability to drive decisions, manage actions, and communicate clearly across functions.

• Strong stakeholder management and presentation skills; comfortable representing the site in regional/global forums.

• Ability to work under pressure, manage multiple priorities, and deliver results with a high level of accuracy and accountability.

Major Job Duties & Responsibilities

• Procurement & Purchasing Operations

  • Determine raw material order quantities and timing by analyzing on-hand, on-order, lead times, and historical demand/consumption.

  • Generate and manage purchase orders/agreements: review requisitions, issue POs, run PO reports, confirm deliveries, expedite as needed, and manage open PO exceptions/backorders.

  • Communicate purchase requirements and documentation needs (e.g., CoA/CoC) to suppliers; ensure alignment to schedule requirements.

  • Manage sourcing, planning, and purchasing of indirect materials and PPE required for manufacturing, maintenance, QC/QA, and housekeeping.

  • Resolve goods-inwards/receiving issues tied to POs, deliveries, and inventory discrepancies; coordinate with Receiving/Warehouse and suppliers.

  • Manage pricing alignment per governance and coordinate discrepancies with Finance/Commercial.

  • Drive supplier nonconformance follow-up: initiate complaints for out-of-spec materials and coordinate returns/refunds with suppliers, Shipping & Receiving, and Accounts Payable.

  • Participate in regular supplier operational reviews; address service issues and drive corrective actions, including identifying alternate sources when appropriate.

  • Coordinate inbound/outbound transport needs related to materials, including import/export shipments and freight forwarder arrangements (as applicable).

  • Liaise with global Sales and Customer Service to communicate open PO status, constraints, and recovery actions that may impact customer commitments.

• Integrated Planning (S&OE, S&OP)

  • Lead the monthly site S&OP process: consolidate demand (direct and interplant), review supply/capacity constraints, develop scenarios, and drive cross-functional decisions and actions.

  • Lead weekly site S&OE: manage backlog priorities, constraint resolution, recovery plans, and escalation decisions for the 0-4 week horizon.

  • Represent the site in global S&OP/S&OE forums: submit required data on time, present site status/constraints, and communicate risks and mitigation plans.

  • Partner with global demand planning and network plants to align demand forecasts (direct and interplant); reconcile forecast vs. orders and highlight deviations.

  • Collaborate in daily/weekly cross-functional site management forums to ensure stakeholders are aligned to priorities and prepared to support commitments.

  • Support inventory planning with Finance: maintain inventory outlooks and working-capital plans consistent with the approved S&OP plan; identify excess/obsolete risks and actions.

  • Run the quarterly PFEP (Plan for Every Part) process to set and maintain the site stocking strategy for direct materials and packaging (criticality, lead times, MOQ/cadence, shelf-life/storage, and ordering parameters such as min/max and reorder points).

  • Partner with Operations, Quality, Warehouse/Logistics, and Finance to review PFEP outputs, implement approved parameter changes, maintain master data, and maintain documentation and an action log.

  • Support NPIs by establishing sourcing readiness, planning assumptions, and lead times and communicating impacts to stakeholders.

• Process, Metrics & Continuous Improvement

  • Check and resolve ongoing issues in processes or systems using standard work expectations; implement tactical and operational goals set by the manager.

  • Implement process changes, operational metrics, and standards within the role's scope; deliver agreed metrics using Avantor Business Systems (ABS) tools.

  • Collaborate with Quality Assurance to convert or generate procedures into the current standard format (as assigned).

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Pyramid is seeking a high-energy, self-motivated Software Sales Development Representative (SDR) to drive pipeline growth for AIR-Quire and future Pyramid software products. This is a hunter role focused on proactive outreach, cold calling, lead generation, and securing qualified demos within federal civilian and DoD agencies as well as non-governmental entities.

This individual will identify target agencies, research key decision-makers, execute structured call campaigns, and generate qualified opportunities that convert into product demonstrations and revenue. The SDR will work closely with the CGO, Nexus technical team, and CFO to move prospects from initial contact through demo, pricing strategy, and contract award.

This is a new and highly visible role that will help establish Pyramid's product sales engine.

Pipeline Development & Cold Outreach

• Conduct structured cold calling campaigns to federal agencies, system integrators, and contracting partners.

• Research and identify target agencies, buying offices, and key decision-makers (COs, PMs, CIO shops, acquisition leadership).

• Build prospect lists using GovWin, , FPDS, LinkedIn, agency forecasts, and other federal data sources.

• Execute outbound email, LinkedIn, and phone campaigns to secure discovery calls and product demos.

• Track outreach cadence and follow-up schedule to ensure persistent, professional engagement.

Sales Planning & Strategy Execution

• Develop and maintain a 30-60-90 day sales plan and call plan aligned to AIR-Quire growth targets.

• Maintain weekly activity metrics (calls, emails, meetings secured, and demos scheduled).

• Track pipeline status and conversion metrics in CRM (HubSpot, Salesforce, or equivalent).

• Identify target contract vehicles and existing programs where AIR-Quire can be positioned.

• Coordinate with CGO to align outreach with broader capture and growth strategy.

Demo Coordination & Opportunity Advancement

• Qualify prospects before scheduling demos.

• Coordinate with the Nexus team to schedule and prepare technical demonstrations.

• Prepare briefing materials and background summaries for leadership before demos.

• Support follow-up after demos with structured next steps and documented action items.

• Partner with CFO and CGO on pricing strategy and proposal support once an opportunity matures.

Relationship Building

• Establish relationships with federal acquisition professionals and program offices.

• Position AIR-Quire as a mission-enabling AI solution aligned to federal modernization priorities.

• Identify pilot opportunities and land-and-expand pathways.

• 1-4 years of experience in software sales, SaaS sales, or federal business development.

• Demonstrated comfort with cold calling and outbound prospecting.

• Strong research and analytical skills.

• Highly organized with disciplined tracking and follow-up habits.

• Strong written and verbal communication skills.

• Ability to confidently engage federal decision-makers.

• U.S. Citizenship required.

Preferred Qualifications

• Experience selling into the federal government.

• Familiarity with federal procurement processes and contract vehicles.

• Experience using CRM platforms and sales tracking tools.

• Exposure to AI, SaaS, GovTech, or acquisition of modernization environments.

Success Metrics (First 6-12 Months)

• 15-25 qualified discovery calls per month.

• 8-12 demos scheduled per month.

• Documented and measurable pipeline growth.

• Support closing of first 2-3 product deals.

• Establish repeatable outbound playbook for AIR-Quire product sales.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!

Why Choose TMart?

Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!

Our Certified General Managers

Are Set-Up to Be Successful, Long-Term:

We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.

Are Offered Competitive Compensation:

• Base Pay: Certified Managers base pay starts at $46K to $56K per year.
• Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.
• Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!
• Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.
• Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
• Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
• Several Other Merit-Based Bonuses!

Are Eligible for a NUMBER of Benefits:

• Health Benefits (health, dental, and vision)*
• 401k and 401K matching*
• Short and Long Term Disability*
• Flexible Spending Account*
• Life Insurance*
• Paid time off*
• Paid training

*Eligibility requirements

Are Eligible for Other Company Perks, Programs, and Advancement:

• Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!
• Scholarship Opportunities (up to $3,000 per employee per year)
• Flexible Schedules
• Employee Assistance Program
• Employee Discounts
• Annual Apparel Gifts
• Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!

Responsibilities Include:

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
• Create and maintain a guest-focused culture in the restaurant.
• Recruit, hire, onboard and develop restaurant team members.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Review guest feedback results and implement action plans to drive improvement.
• Execute new product rollouts including training, marketing and sampling.
• Control costs to help maximize profitability.
• Completion of regular restaurant inventory and financial reporting.
• Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Completion of vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Able to perform all responsibilities of restaurant team members.
• Lead team meetings.
• Deliver training to restaurant team members.
• Plan, monitor, appraise and review employee performance.

Key Competencies:

• Previous leadership experience in retail, restaurant or hospitality.
• Possesses an inspiring and motivating personality.
• Strong analytical skills and business acumen.
• Works well with others in a fun, fast-paced team environment.
• Prompt and professional.
• Demonstrates honesty, integrity, clean image, and a positive attitude.
• Ability to train and develop a team.
• Guest-focused.
• Exercises good time-management and problem-solving

*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!

Why Choose TMart?

Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!

Our Certified General Managers

Are Set-Up to Be Successful, Long-Term:

We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.

Are Offered Competitive Compensation:

• Base Pay: Certified Managers base pay starts at $46K to $56K per year.
• Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.
• Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!
• Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.
• Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
• Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
• Several Other Merit-Based Bonuses!

Are Eligible for a NUMBER of Benefits:

• Health Benefits (health, dental, and vision)*
• 401k and 401K matching*
• Short and Long Term Disability*
• Flexible Spending Account*
• Life Insurance*
• Paid time off*
• Paid training

*Eligibility requirements

Are Eligible for Other Company Perks, Programs, and Advancement:

• Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!
• Scholarship Opportunities (up to $3,000 per employee per year)
• Flexible Schedules
• Employee Assistance Program
• Employee Discounts
• Annual Apparel Gifts
• Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!

Responsibilities Include:

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
• Create and maintain a guest-focused culture in the restaurant.
• Recruit, hire, onboard and develop restaurant team members.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Review guest feedback results and implement action plans to drive improvement.
• Execute new product rollouts including training, marketing and sampling.
• Control costs to help maximize profitability.
• Completion of regular restaurant inventory and financial reporting.
• Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Completion of vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Able to perform all responsibilities of restaurant team members.
• Lead team meetings.
• Deliver training to restaurant team members.
• Plan, monitor, appraise and review employee performance.

Key Competencies:

• Previous leadership experience in retail, restaurant or hospitality.
• Possesses an inspiring and motivating personality.
• Strong analytical skills and business acumen.
• Works well with others in a fun, fast-paced team environment.
• Prompt and professional.
• Demonstrates honesty, integrity, clean image, and a positive attitude.
• Ability to train and develop a team.
• Guest-focused.
• Exercises good time-management and problem-solving

*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!

Why Choose TMart?

Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!

Our Certified General Managers

Are Set-Up to Be Successful, Long-Term:

We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.

Are Offered Competitive Compensation:

• Base Pay: Certified Managers base pay starts at $46K to $56K per year.
• Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.
• Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!
• Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.
• Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
• Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
• Several Other Merit-Based Bonuses!

Are Eligible for a NUMBER of Benefits:

• Health Benefits (health, dental, and vision)*
• 401k and 401K matching*
• Short and Long Term Disability*
• Flexible Spending Account*
• Life Insurance*
• Paid time off*
• Paid training

*Eligibility requirements

Are Eligible for Other Company Perks, Programs, and Advancement:

• Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!
• Scholarship Opportunities (up to $3,000 per employee per year)
• Flexible Schedules
• Employee Assistance Program
• Employee Discounts
• Annual Apparel Gifts
• Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!

Responsibilities Include:

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
• Create and maintain a guest-focused culture in the restaurant.
• Recruit, hire, onboard and develop restaurant team members.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Review guest feedback results and implement action plans to drive improvement.
• Execute new product rollouts including training, marketing and sampling.
• Control costs to help maximize profitability.
• Completion of regular restaurant inventory and financial reporting.
• Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Completion of vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Able to perform all responsibilities of restaurant team members.
• Lead team meetings.
• Deliver training to restaurant team members.
• Plan, monitor, appraise and review employee performance.

Key Competencies:

• Previous leadership experience in retail, restaurant or hospitality.
• Possesses an inspiring and motivating personality.
• Strong analytical skills and business acumen.
• Works well with others in a fun, fast-paced team environment.
• Prompt and professional.
• Demonstrates honesty, integrity, clean image, and a positive attitude.
• Ability to train and develop a team.
• Guest-focused.
• Exercises good time-management and problem-solving

*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

ROLE PURPOSE / POSITION SUMMARY

The Assistant Plant Manager is responsible for leading Production, Maintenance, and Supply Chain functions within the plant. Reporting directly to the Plant Manager, this role ensures efficient production execution, optimal equipment performance, and effective oversight of material flow, inventory management, and supply chain coordination. The Assistant Plant Manager fosters a culture of accountability, collaboration, and operational excellence while ensuring alignment between production schedules, inventory requirements, and customer expectations. This position plays a key role in developing team capabilities, optimizing resource utilization, and supporting cross-functional initiatives that enhance overall site performance.

KEY ACCOUNTABILITIES / PRIMARY DUTIES & RESPONSIBILITIES

Key Accountabilities

Team Leadership:

• Build and sustain a culture of accountability, collaboration, and continuous learning.
• Provide leadership and direction to production, maintenance, and supply chain teams.
• Develop and structure a capable leadership team that effectively motivates, teaches, coaches, and mentors employees.
• Conduct performance evaluations and support employee development through training programs.
• Engage cross-functional partners to enhance overall plant performance.

Production Management:

• Partner with Supply Chain and customers to plan and execute production schedules.
• Monitor production metrics to identify improvement opportunities and optimize resource utilization.
• Collaborate with production teams to meet operational efficiency and output targets.
• Implement best practices, standard work, and work instructions to ensure consistent quality and product performance.

Maintenance Oversight:

• Support daily operations by reducing machine breakdowns and building operator capability in basic maintenance tasks.
• Maintain optimal equipment and process conditions in a cost-effective manner.
• Lead the maintenance team in coordinating preventive maintenance schedules.
• Respond quickly to equipment issues and implement corrective actions to minimize downtime.
• Ensure all equipment is maintained in optimal working condition.
• Support functional departments with maintenance and infrastructure needs.

Supply Chain Oversight:

• Oversee end-to-end supply chain activities, including material planning, inventory management, receiving, storage, and outbound flow.
• Provide direct leadership to supply chain personnel, including the Supply Chain or Materials Manager.
• Ensure accurate inventory levels for raw materials, packaging, and finished goods.
• Partner with procurement and planning to prevent shortages, reduce excess inventory, and optimize material availability.
• Ensure timely and accurate material flow to support production schedules.
• Maintain compliance with food safety, traceability, and documentation requirements across the supply chain.
• Drive improvements in material handling, inventory accuracy, and supply chain efficiency.

Primary Duties and Responsibilities

• Lead production, maintenance, and supply chain teams to achieve daily operational goals.
• Partner with Supply Chain and customers to execute production schedules efficiently.
• Monitor KPIs and production metrics to identify and address performance gaps.
• Implement standard work, best practices, and quality-focused work instructions.
• Coordinate preventive maintenance activities and ensure timely response to equipment issues.
• Oversee supply chain operations including material planning, receiving, inventory control, and outbound flow.
• Manage supply chain leadership roles and ensure effective staffing, training, and performance management.
• Ensure accurate and timely material flow to support production requirements.
• Collaborate cross-functionally to improve site performance and support business objectives.
• Conduct performance reviews and support employee development through training and coaching.
• Support infrastructure and maintenance needs across all functional departments.

QUALIFICATIONS / CAPABILITY PROFILE

Minimum Education

• Bachelor’s degree preferred.

Minimum Experience

• 5+ years of experience in Operations or Production Management.
• Food manufacturing experience strongly preferred.
• Experience interacting with customers.
• Experience leading and developing both salaried and hourly employees.
• Experience in supply chain or materials management preferred.

Minimum Knowledge / Skills / Abilities

• Strong oral and written communication skills.
• Effective leadership and delegation capabilities.
• Strong analytical and problem-solving skills.
• Operating knowledge of manufacturing equipment and systems.
• Understanding of supply chain processes, material flow, and inventory control.
• Experience managing and interpreting operational and inventory metrics.
• Lean/Six Sigma experience is a plus but not required.

Exciting news! Crossover Health is expanding in San Antonio! We are seeking a Physician Lead for our new Boeing primary care employee clinic. (April 2026 ) M-F 8am-5pm

Interviews are taking place now!

About Crossover Health

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.

Job Responsibilities

The Physician Lead is a key member of the clinic leadership team. The Physician Lead is responsible for providing direct primary care to patients and for leading the team of care providers. The Physician Lead provides medical oversight, expertise, and leadership across the care team. In partnership with the leadership Triad, the Physician Lead guides the clinical team towards achievement of Crossover’s “quadruple aim” -- 1) highest quality of care 2) decreased spend, 3) superior patient experience, and 4) strong employee/provider engagement.

• Provides direct patient care including the development of suitable treatment plans for patients/members.
• Partners alongside a lead nurse and administrator to run the practice.
• Implements , optimizes, and recommends improvements to Crossover’s standard of care, operations and workflows.
• Leads and models collaboration with the full care team to provide appropriate integrated care plans.
• Implements and contributes to the development of clinical programs in coordination with the Crossover MG and program leaders.
• Develops and implements annual clinic goals and operating plans in partnership with the Triad, with a goal of optimizing clinic performance (as measured by operating system, patient outcomes, utilization population health and financial metrics.
• Identifies and recommends clinic and account opportunities for improvement and growth.
• Co-leads daily huddles and ensures communication is shared/cascaded across the care team.
• Leads the practice in achieving quality goals and metrics and implementing quality assurance programs.
• Ensures compliance with all policies (quality, privacy, etc.) , procedures, and protocols of the practice, including assisting other care providers and extended care teams to comply and collaborate on clinical outcome reviews and measurements.
• Hires, coaches, and develops care team talent (physicians, optometrists, behavioral health, health coaches, physical medicine). Assists in onboarding and training new team members.
• Ensures all clinical data is accurately captured and reported.
• Provides availability for medical and technical questions for employees, patient care staff and ancillary care providers, including after-hours coverage, as needed.
• Performs other duties as assigned.

Required Qualifications

• Completion of a Medical Residency in Family Medicine or Internal Medicine
• Valid, state-issued medical license for the state in which you will work (license must be active on date offer letter is signed and on first date of work)
• Current BLS (Basic Life Support) certification
• Current DEA Registration
• 3 Professional References

Preferred Qualifications

• Leadership experience, ideally including management of peers and responsibility for performance metrics
• Knowledge of managed healthcare systems, medical quality assurance and quality improvement, and risk management, preferred
• Experience and demonstrated ability to assess clinical needs and work in an integrated, holistic approach to care, including case management, disease management and/or population health programs
• Demonstrated ability to work collaboratively internally and externally within a matrixed organization
• 2 years experience in staffing, coaching, and developing a team

Job Title: Marketing Specialist

Location: 6374 N Lincoln Ave, Chicago, IL 60659

Job Type: Full-Time

Reports To: Director of Marketing / Marketing Committee

Salary: $55,000–$70,000 (DOE)

Midwest Refuah Health Center (MRHC), a Federally Qualified Health Center (FQHC) Look-Alike, is seeking a hands-on, execution-driven Marketing Specialist to own and manage key marketing channels, with a strong focus on social media, advertising, and community visibility.

This role is ideal for someone who enjoys creating content, managing campaigns, and seeing measurable results. You will collaborate closely with the Marketing Committee on strategy while independently managing day-to-day execution across social media, advertising, PR, and events.

The Marketing Specialist will be primarily responsible for:

• Producing and submitting ads (digital, print, and community platforms)
• Social media marketing and management (content creation + engagement + performance tracking)
• Public relations and events (outreach, community partnerships, and visibility initiatives)

Key Responsibilities:

Social Media Marketing & Management (Primary Focus)

• Own and manage MRHC’s social media presence, including content creation, posting schedules, engagement, and community management.
• Develop and execute campaigns promoting MRHC services, providers, programs, and events.
• Track, analyze, and report social media performance metrics (reach, engagement, clicks), and provide recommendations for improvement.
• Maintain a consistent brand voice and visual identity across platforms.

Advertising & Promotions

• Own the production, coordination, and submission of marketing advertisements across digital, print, and community platforms.
• Manage ad timelines, approvals, placements, and vendor coordination.
• Ensure all advertisements are accurate, brand-aligned, and compliant with HIPAA, HRSA, and organizational policies.

Public Relations & Events

• Manage public relations outreach to local media, community partners, and external organizations.
• Facilitate submission and placement of provider-authored articles in local publications, newsletters, and online outlets.
• Plan and support community outreach initiatives, events, and health fairs, including promotion, coordination, and follow-up (with scalability over time).

Website & Content Management

• Maintain and update website content, including blog posts, campaign highlights, PR features, and event recaps.
• Ensure consistency, accuracy, and brand alignment across all public-facing materials.

Analytics, Compliance & Administration

• Track and report marketing performance metrics, including ad clicks, impressions, engagement, referrals, and new patient volume attributable to marketing efforts.
• Coordinate timelines and deliverables with internal departments and external vendors.
• Ensure all marketing activities comply with HIPAA, HRSA, and organizational policies.
• Maintain organized records of marketing campaigns, materials, and performance data.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Marketing, Communications, Graphic Design, Public Relations, or a related field required.
• 1–4 years of experience in marketing, communications, or related roles.
• Experience with ad design and content creation for digital and print platforms (Adobe, Canva, or similar tools).
• Familiarity with website content management systems and blog updates.
• Working knowledge of marketing analytics tools (e.g., Google Analytics, social media insights, ad platform metrics).
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work collaboratively with committees, clinical staff, and external partners.
• Experience in healthcare, nonprofit, or community-based organizations preferred.
• Bilingual skills a plus.

Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off, floating holidays, and recognized holidays
• 401(k) retirement plan
• Life and Disability Insurance
• FSA and HSA
• Tuition Reimbursement Program
• Professional development opportunities

Midwest Refuah Health Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, and lift and/or move up to 25 pounds.

• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
• Understand client needs and ensure deliverables meet expectations, including KPIs and service levels.
• Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC).
• Perform project escalations in a timely manner when client performance requirements are not met.
• Address client concerns in reference to products, services rendered or employee interactions.
• Serve as resource person for staff regarding the client, client procedures, and client product(s).
• Participate in client audits and collaborate with EVERSANA Quality to facilitate audits.
• Manage client invoicing.
  
  

• Mentor junior staff. Provide initial and ongoing training to staff.
• Ensure staff performance and proficiency across client product(s) & procedures.
• Monitor and update client resources to ensure staff has the most accurate and current information.
• Maintain client and client product information reference files.
• Proactively monitor work processes related to handling medical information inquiries, and assure compliance with client performance requirements of EVERSANA-MICC.
• Provide constructive suggestions and follow through with implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANAMICC service standards as well as the expectations and requirements of the client(s).
  
  

• Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
• Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Maintain product, therapeutic area, and client specific requirements knowledge.
• Ensure good documentation, high quality, and excellent customer service.
• Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.  Staffing at scientific medical affairs booths.
• On-call responsibilities on an as assigned basis.
  
  

• Metrics: Maintain and contribute toward process improvement, which positively impacts metrics associated with activities of the Medical Communications Contact Center; metrics are subject to change annually or more often as deemed necessary.
• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Contact Center.
• Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.
  
  

• Education: Pharm.D. Degree
• Experience and/or Training: One to two years of Medical Information and/or pharmaceutical industry experiences.
  
  

• Education: Advanced healthcare degree (preferred PharmD or higher).
• Experience and/or Training: 2-5 years of Medical Information and/or pharmaceutical industry experiences.
• Experiences in a Contact Center and Pharmaceutical industry environment.
• Skills in project management and time management.
• Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
• Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
• Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
• Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
• Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
• Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.
  
  

Purpose: The Senior Development Coordinator is responsible for providing centralized team support for the Development Department, maintaining accurate donor records, processing gifts, purchase orders and invoices. Responsible for all administrative and clerical tasks necessary in performing the duties of this position. The Sr. Development Coordinator works on special projects to advance the department's efforts in identifying new donor prospects and cultivating and stewarding existing donor base. The Sr. Development Coordinator may be asked to represent the Development Department at community events, during and outside of regular business hours including weekends, and is the liaison to assigned internal and external stakeholders. The Sr. Development Coordinator must be able to work independently with only general guidance.

***This position is on-site at Corporate Center adjacent to the hospital. Must be able to work with the public ***

What you will do:

• Ensures accurate and timely database entries, including donor interactions and development plans, and is responsible for database management of all related job tasks. Creates and maintains reporting mechanisms to support department goals as needed. Maintains strict confidentiality of donor information, gift details and department metrics. Documents and maintains accurate constituent records for current and prospective donors.
• Provides essential details to ensure accurate gift processing and fund designation. Makes gift deposits, creates and uploads batches as directed. Submits check requests, processes reimbursements, orders office supplies as needed.
• Communicates on behalf of Leader(s) with designated donors to maintain engagement and to surface major gifts and prospects. Communicates with Leader(s) as needed to maximize philanthropic potential. Provides support for Leaders in with drafting and preparing solicitation proposals. Assists with the planning and coordination of major gift solicitations, stewardship and donor recognition as directed. Responsible for coordinating meetings and managing calendars for multiple leaders, including tracking pending meetings and entering scheduled, planned, and completed meetings in Blackbaud CRM.
• Creates and maintains reporting mechanisms to support department goals as needed. Maintains strict confidentiality of donor information, gift details and department metrics.
• Maintains communications, newsletters, mailboxes, mailings, etc., that are distributed to donors. Responds to donors in a timely and professional manner.
• Creates and maintains reports including but not limited to proposals, event appeals, fiscal year performance reports, committee metrics, solicitor performance reports, organization giving reports, donor lists, and more.
• Develops and maintains strategic relationships and networks with hospital departments, internal and external key stakeholders
• Coordinate development aspects of patient / donor concierge program to facilitate any patient needs, to identify, cultivate, solicit and steward prospects and donors.

Education and Experience:

• Minimum 4 years of job-related experience. Bachelor's Degree preferred.
• Knowledge and practical use of donor database systems such as Blackbaud CRM & PeopleSoft preferred.
• Proficient with Microsoft Office suite, especially Excel, Word, PowerPoint.

Knowledge, Skills and Abilities:

• TECHNICAL SKILLS: Proficient in the use of administrative systems software. Proficient with Microsoft Office suite, especially Excel, Word, PowerPoint.
• COMMUNICATIONS SKILLS: Ability to communicate clearly, concisely and professionally both orally and in writing. Strong interpersonal skills a must.
• PLANNING AND ORGANIZATION: Ability to manage several projects simultaneously, prioritize and plan work activities while meeting established deadlines. Strong organizational and time-management skills.
• ANALYTICAL AND PRESENTATION SKILLS: Ability to evaluate, interpret, and present complex information effectively in professionally prepared documents or presentations. Must possess a demonstrated attention to detail in order to achieve a high degree of accuracy.
• LEARNING AGILITY: Independent and innovative self-starter who displays an ability to learn quickly and easily adapts to changing situations. Experience researching topics to gain knowledge and understanding when information gaps exist.
• TEAMWORK: Ability to collaborate effectively with colleagues within Philanthropy and other units to gain full understanding of the project and the desired outcome; ability to produce high quality and consistent results with assistance of team members; provide support to teammates involved in complex and special projects requiring additional resources and specific expertise.

Position Highlights and Benefits

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.

Ministry/Facility Information:

• A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.
• Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life.
• We are committed to providing compassionate and holistic person-centered care.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching

Legal Info:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Due to growth, Crossover Health is seeking a Primary Care Physician for our primary care clinic in Lawrenceville GA . Full Time : M-F . Interviews taking place now!

About Crossover Health

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.

Job Responsibilities

The Physician Lead is a key member of the clinic leadership team. The Physician Lead is responsible for providing direct primary care to patients and for leading the team of care providers. The Physician Lead provides medical oversight, expertise, and leadership across the care team. In partnership with the leadership Triad, the Physician Lead guides the clinical team towards achievement of Crossover’s “quadruple aim” -- 1) highest quality of care 2) decreased spend, 3) superior patient experience, and 4) strong employee/provider engagement.

• Provides direct patient care including the development of suitable treatment plans for patients/members.
• Partners alongside a lead nurse and administrator to run the practice.
• Implements , optimizes, and recommends improvements to Crossover’s standard of care, operations and workflows.
• Leads and models collaboration with the full care team to provide appropriate integrated care plans.
• Implements and contributes to the development of clinical programs in coordination with the Crossover MG and program leaders.
• Develops and implements annual clinic goals and operating plans in partnership with the Triad, with a goal of optimizing clinic performance (as measured by operating system, patient outcomes, utilization population health and financial metrics.
• Identifies and recommends clinic and account opportunities for improvement and growth.
• Co-leads daily huddles and ensures communication is shared/cascaded across the care team.
• Leads the practice in achieving quality goals and metrics and implementing quality assurance programs.
• Ensures compliance with all policies (quality, privacy, etc.) , procedures, and protocols of the practice, including assisting other care providers and extended care teams to comply and collaborate on clinical outcome reviews and measurements.
• Hires, coaches, and develops care team talent (physicians, optometrists, behavioral health, health coaches, physical medicine). Assists in onboarding and training new team members.
• Ensures all clinical data is accurately captured and reported.
• Provides availability for medical and technical questions for employees, patient care staff and ancillary care providers, including after-hours coverage, as needed.
• Performs other duties as assigned.

Required Qualifications

• Completion of a Medical Residency in Family Medicine or Internal Medicine
• Valid, state-issued medical license for the state in which you will work (license must be active on date offer letter is signed and on first date of work)
• Current BLS (Basic Life Support) certification
• Current DEA Registration
• 3 Professional References

Preferred Qualifications

• Leadership experience, ideally including management of peers and responsibility for performance metrics
• Knowledge of managed healthcare systems, medical quality assurance and quality improvement, and risk management, preferred
• Experience and demonstrated ability to assess clinical needs and work in an integrated, holistic approach to care, including case management, disease management and/or population health programs
• Demonstrated ability to work collaboratively internally and externally within a matrixed organization
• 2 years experience in staffing, coaching, and developing a team

Job Title: Admissions Specialist I (37053085)

Job Location: Englewood, CO, 80112

Hourly Rate: $20.71/Hr. on W2

Start Date: 04/08/2026

Shift Time: 8 AM - 4:30 PM

Position Type: Contract (4 Month Contract)

Note: Training is fully remote except for the first day in office. After training candidate will be remote and come into the office once a month: Typically, once a month in-office day will be the 3rd Wednesday of each month.

Duties and Responsibilities:

• Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
• Request placement and/or respond to inquiries regarding treatment options via outbound calls, email, and/or other designated contacts
• Place outbound calls to Hospitals to complete placement requests
• Willing and able to partner with Field Operations to visit Doctor’s offices and Hospitals to build, enhance and/or establish those relationships.
• Adhere to performance metrics and quality assurance call standards
• Utilize all tools and resources to coordinate and complete the placement of a patient
• Maintain data forms e-faxed from the eld and enter in the appropriate database
• Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
• Build positive relationships with Hospitals, Discharge planners, Case Managers, & Client teammates across the Village and provide customer service excellence
• Achieve the metrics and goals set for the department
• Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
• Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)
• Ability & willingness to learn about kidney disease and related topics
• Excellent customer relationship and inter-company network building skills
• First-class ‘Red Carpet’ customer-centered skills
• Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal
• Organized, ability to multi-task with excellent time management and prioritization skills
• Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
• Ability to proactively add knowledge gained to the CRM databases to improve processes and help run procedures
• Ability/willingness to work overtime
• Ability to understand and follow DGS and Client employment policies and procedures
• Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
• Liaises with client teammates at other locations to provide customer service excellence
• Perform other duties as assigned
• Able and willing to work overtime as required
• Understand and Follow DGS and client processes.
• Understand and follow DGS and client teammate policies and procedures

Requirements:

(Education, licenses, certifications, and experience required to full the essential duties, include computer skills as required):

• High School diploma or equivalent required
• Minimum of 6 months’ related experience required
• Data entry speed of 25-40 keystrokes per minute required
• Basic computer skills and proficiency in Microsoft Excel and Access
• Intermediate computer skills and proficiency in Microsoft Word and Outlook

Skills Required:

• Commitment to client's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability,
• Fulfillment with ability to demonstrate those positively and proactively to patients, co-workers,
• management, physicians, and/or vendors in everyday performance and interactions
• Ability and willingness to learn required programs
• Organized multi-tasker with excellent time management and prioritization skills
• Ability and desire to provide excellent customer service and build rapport with clients and teammates
• associated with the program
• Excellent customer relationship and inter-company network building skills
• Superb customer-centered communication including professional, courteous, prompt phone, e-mail, scheduling
• and fax responses.
• Ability to empathize with patients, patient’s family members, caregivers, customers, and teammates under
• stressful circumstances and remain focused on business goal
• Attention to accuracy of details and relentless follow-through
• Ability to proactively use knowledge gained to improve processes and help run procedures
• Receptive to constructive feedback and development

Clinical Documentation Coordinator

*THIS POSITION IS NOT REMOTE*

****MUST LIVE IN LAS VEGAS*******

Location: Las Vegas, NV

Employment Type: Full-Time

Work Model: Hybrid after 6-month probationary period

Benefits

• Employer-Paid Pension
• Health, Dental & Vision Insurance
• Consolidated Annual Leave
• Extended Illness (Sick) Bank
• 457 Deferred Compensation Plan
• Comprehensive Group Health Insurance
• No Nevada State Income Tax
• No Social Security (FICA) deduction

Position Summary

We are seeking a Clinical Documentation Coordinator to support accurate, complete, and compliant clinical documentation within an acute care inpatient setting.

The CDI Specialist will collaborate with physicians, nursing staff, coding professionals, and ancillary departments to ensure documentation reflects the severity of illness, risk of mortality, quality metrics, and reimbursement accuracy.

This position is open to qualified Registered Nurses, International Medical Graduates (Physicians), and Health Information Management professionals with required CDI certification.

Key Responsibilities

• Conduct concurrent review of inpatient medical records to ensure accurate and complete clinical documentation
• Identify documentation opportunities and initiate compliant physician queries
• Ensure documentation supports appropriate MS-DRG, APR-DRG, and risk adjustment capture
• Collaborate with Coding, Case Management, and Quality teams
• Educate providers on documentation best practices and regulatory requirements
• Monitor and improve key CDI metrics (query rate, response rate, agreement rate, CMI impact)
• Maintain compliance with CMS and payer guidelines

ABSOLUTE MUST HAVE CERTIFICATION

• Certified Clinical Documentation Specialist (CCDS)

Registered Nurse Pathway

Education & Experience

• Graduate of an accredited school of nursing
• Minimum 3 years of clinical nursing experience
• Minimum 3 years of Clinical Documentation Improvement experience

Licensure

• Active, unrestricted Nevada Registered Nurse license

Physician (International Medical Graduate) Pathway

Education & Experience

• International Medical Graduate (MD)
• Minimum 3 years acute care clinical experience
• Minimum 3 years CDI experience

HIM / Coding Pathway

Education & Experience

• Bachelor’s degree in Healthcare or related field (or equivalent experience)
• Minimum 3 years Health Information Management experience in acute inpatient setting
• Minimum 3 years CDI experience

Required Coding Certification (one of the following):

• CCS
• RHIT
• RHIA
• CPC
• CPC-P

Why Join Us?

• Collaborative, team-focused CDI environment
• Opportunity to impact quality metrics and patient outcomes
• Competitive compensation based on experience and credentials

Job Title: Physician Liaison – Clinical Documentation Integrity (APRN or PA)

Location: Greater Orlando, FL Area

Employment Type: Full-Time, Permanent W2

Schedule: Monday – Friday; Onsite from 9:00 AM – 3:00 PM, then remote for the remainder of the day

About the Role:

A leading healthcare system in the Orlando, Florida area is seeking experienced Advanced Practice Providers (APRN or PA) to join its Clinical Documentation Integrity (CDI) team as a Physician Advisor. This role is ideal for clinicians with strong inpatient experience who are interested in transitioning into a leadership-oriented, non–direct patient care role focused on improving clinical documentation, quality metrics, and regulatory compliance.

This position plays a critical role in supporting physicians and clinical teams to ensure accurate documentation that reflects the complexity of care while maintaining compliance with regulatory and reimbursement standards.

Key Responsibilities:

• Oversee physician documentation practices to ensure accuracy, completeness, and regulatory compliance
• Analyze clinical documentation data and reporting to identify improvement opportunities
• Provide education, coaching, and ongoing training to physicians and clinical teams
• Balance reimbursement integrity with regulatory requirements using sound clinical judgment
• Collaborate with CDI leadership, revenue cycle, coding teams, and interdisciplinary stakeholders
• Support initiatives that improve documentation quality, operational metrics, and CDI outcomes

Required Qualifications:

• Advanced Practice Provider (APRN or Physician Assistant)
• Active Florida license
• 5+ years of clinical experience
• Understanding of Clinical Documentation Integrity outcomes and operational metrics
• Strong critical thinking, leadership, and communication skills

Preferred Qualifications:

• 2+ years of acute care or inpatient experience
• Experience working with CDI, coding, or revenue cycle teams

Compensation:

• Salary Range: $110,000 – $140,000
• 15% Leadership Bonus Eligibility

Benefits:

• Benefits from Day One (Medical, Dental, Vision)
• Life & Disability Insurance
• Paid Time Off starting Day One
• 403(b) Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development & Growth Opportunities
• Whole-Person Well-being Resources
• Mental Health Support Programs
• Pet Benefits

The Clinical Operations Manager, Imaging Services is responsible for the daily clinical and operational management of Riverside Medical Center’s imaging service lines, ensuring high-quality, efficient, and patient-centered diagnostic care. This position oversees imaging clinical and non-clinical supervisors and clinical support staff, manages departmental operations, and drives excellence in performance, quality, and service delivery across all imaging modalities.

This leader will also provide technical or administrative support as needed—maintaining active engagement in imaging operations to ensure seamless workflow, adherence to regulatory standards, and excellence in patient care. The Clinical Operations Manager works collaboratively with radiologists, technologists, nurses, physicians, and administrative leaders to achieve departmental and organizational goals.

Essential Duties and Responsibilities

Clinical & Patient Care Management

• Ensure the delivery of safe, effective, and compassionate imaging care across all modalities (e.g., radiography, CT, MRI, ultrasound, mammography, nuclear medicine).
• Provide technical or administrative support as needed, such as assisting with patient coordination or patient or staff satisfaction follow up.
• Monitor and evaluate the quality of imaging services through audit, observation, and review of documentation, ensuring adherence to professional and regulatory standards.
• Maintain compliance with all applicable laws and regulations, including those set forth by CMS, IDPH, DNV, ACR, and HIPAA.
• Identify risks to patient safety, quality, or operational efficiency, and develop corrective or preventive action plans.
• Oversee competency validation, training, and continuing education for technologists and support staff.
• Collaborate with other clinical departments to support coordinated patient care and optimize scheduling and throughput.

Operational & Practice Management

• Provide leadership and oversight of imaging operations, ensuring efficient workflows, appropriate staffing, and optimal patient experience.
• Manage staffing models, scheduling, budgets, and productivity metrics to meet department and organizational objectives.
• Oversee imaging equipment, ensuring maintenance, calibration, and regulatory compliance with safety standards.
• Partner with biomedical engineering and facilities teams to coordinate equipment service and replacement planning.
• Support front-end processes including patient scheduling, registration, and timely reporting and documentation to optimize patient flow and satisfaction.
• Collaborate with leadership to drive service line growth, technology advancement, and process improvement initiatives.

Leadership & Staff Development

• Recruit, train, and mentor imaging and clinical support staff, fostering a culture of collaboration, accountability, and professional growth.
• Conduct regular team meetings to communicate updates, review safety and performance metrics, and recognize achievements.
• Partner with Human Resources on employee development, performance evaluations, and disciplinary processes as needed.
• Promote interdisciplinary teamwork between imaging, nursing, and specialty areas to enhance patient outcomes and operational success.

Physician & Stakeholder Relations

• Cultivate positive relationships with radiologists, referring providers, and interdisciplinary clinical teams.
• Facilitate open communication and problem-solving to enhance service delivery and patient satisfaction.
• Represent Imaging Services in alignment with Riverside’s mission, values, and commitment to patient-centered care.

Performance & Compliance

• Monitor and analyze operational, financial, and quality indicators to identify areas for improvement and implement corrective actions.
• Maintain policies and procedures in accordance with accreditation standards, evidence-based practices, and hospital guidelines.
• Lead or participate in quality improvement initiatives, committees, and audits.
• Ensure departmental readiness for inspections, audits, and accreditation surveys (ACR, DNV, IDPH, or other applicable bodies).

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Compensation

• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:

• Paid Leave Hours accrued as you work

Required Experience

• Minimum of 3 years of progressive experience in imaging or clinical operations, with at least 1 year in a leadership or supervisory role.
• Experience managing imaging operations, scheduling, staffing, and quality/performance metrics.
• Strong understanding of regulatory standards and compliance requirements for diagnostic imaging.

Preferred Experience

• Experience with EPIC/EMR systems.
• Background in multiple imaging modalities or ambulatory/outpatient imaging centers.

Required Education & Licensure

• Licensed Registered Radiologic Technologist (ARRT) or Registered Nurse (RN) in the State of Illinois, in good standing.
• Bachelor’s degree in Radiologic Sciences, Nursing, Healthcare Administration, or a related field.

Preferred Education & Certification

• Master’s degree in Healthcare Administration, Business Administration, or related field.
• Professional certification in leadership or imaging administration (e.g., CRA, CNML, or NE-BC).

Employee Health Requirements:

Exposure/Sensory Requirements

Exposure to:

Chemicals: NA

Video Display Terminals: Average

Blood and Body Fluids: Minimal exposure - to follow universal precautions.

TB or Airborne Pathogens: Potential risk for exposure, however, the degree of exposure is to be determined on an individual basis.

Sensory requirements (speech, vision, smell, hearing, touch):

Speech: Needed for communicating, interviewing and counseling patients, families, staff and community agencies.

Vision: Needed to read memos and literature, and for interviewing and counseling..

Smell: NA

Hearing: Needed for communicating, interviewing, and counseling.

Touch: Needed for documentation.

Activity/Lifting Requirements:

Percentage of time during the normal workday the employee is required to:

Sit: 70%

Twist: 3%

Stand: 10%

Crawl: 0%

Walk: 30%

Kneel: 1%

Lift: 1%

Drive: 0%

Squat: 1%

Climb: 0%

Bend: 1%

Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

Up to 10 lbs: Frequently

Up to 20 lbs: Not Required

Up to 35 lbs: Not Required

Up to 50 lbs: Not Required

Up to 75 lbs: Not Required

Up to 100 lbs: Not Required

Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): May occasionally carry books, charts, or printed material to specified locations for program set up.

Maximum consecutive time (minutes) during the normal workday for each activity:

Sit: 378

Twist: 0

Stand: 54

Crawl: 0

Walk: 162

Kneel: 5.4

Lift: 5.4

Drive: 0

Squat: 5.4

Climb: 0

Bend: 5.4

Reach above shoulders: 5.4

Repetitive use of hands (Frequency indicated):

Simple grasp up to 10 lbs.

Normal weight occasional

Pushing & pulling Normal weight occasional

Fine Manipulation: Writing, use of computer keyboard, telephone use, push patient in wheelchair.

Repetitive use of foot or feet in operating machine control: None

Environmental Factors &Special Hazards

Environmental Factors (Time Spent):

Inside hours: 8

Outside hours : 0

Temperature: Normal Range

Lighting: Average

Noise levels: Average

Humidity: Normal Range

Atmosphere:

Special Hazards: NA