Messika Ring Jobs in Usa

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant (MSA).

DESCRIPTION OF SERVICES:

The Medical Support Assistant is the responsible for the performance and coordination of appointment scheduling.

Responsibilities:

Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.

Answers the phone within 5 rings and follows appropriate telephone etiquette. Listens attentively to questions and confirms understanding by restating to the caller. Will collect adequate information before transferring a call to nurse, provider, social work, etc.

MSA has general knowledge of use and check in of all patients via Patient Check-in (PCI).

Serves Patient Relations Representative and actively listens to feedback, patient concerns and can self-resolve patient complaints / co-worker concerns in a tactful, professional manner.

Understands the roles and responsibilities of others in the team, participates in team huddles. All employees are expected to be courteous and cooperative and to work to achieve the goals of the clinic. This includes professional, constructive, and open communication with supervisor and other employees. Performance must demonstrate the ability to adjust to change or work under pressure in a professional pleasant manner.

MSA manages and completes assigned work, provides input on work progress and/or impediments, works collaboratively and maintains efficient workflow.

Receives reviews, prepares, and ensures correct punctuation, spelling, grammar, format, styles and oversees the incoming and outgoing correspondence.

MSA will continuously update patient demographics, to include phone number, address, next of kin, emergency contact and insurance capture.

Proficiency and daily use of personal computers, Outlook, Teams, ISS, VISTA, CPRS, PCI, HSRM, PPMS and Consult Tracking Management (CTM).

Proficiency in updating no-shows within 24 hours of appointment. Monitoring incoming and outgoing faxes and mail, in accordance with HIPPA standards.

MSA provides support to patient aligned care team.

Knowledge in use of VA software such as CPRS, ISS, VISTA, CTM, PCI, HSRM, PPMS, and

Advanced MSA is responsible for workflow, completion, and hand-offs for assigned work, for example, the monitoring of two calls and a letter for recall reminders, which may apply to the following reports/metrics NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and any other access related reports.

MSA routinely reviews and uses data from reports used to collaborate with team members for patient appointments and communicates scheduling issues to their supervisor.

Responsible for following scheduling practices, ensuring Veterans are scheduled within the VA guidelines.

Responsible for meeting all Compliance and Business Integrity standards regarding ICB and scheduling accuracy.

Ensure compliance with VA Community Care scheduling processes.

Responsible for meeting all workload requirements and timeliness.

Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensure that requirements are in place and are compliant as evidenced by both internal and external reviews.

Demonstrate participation and knowledge in the facility’s Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards.

Ensure all patients are identified with two appropriate patient identifiers, per policy.

Always maintains computer and IT security. Accepts full responsibility for all transactions under his / her badge, access and verify codes, and protection or equipment, hardware, or software. Uses access security codes only in the performance of official duties.

Accepts full responsibility for protecting electronic and printed files containing sensitive information.

Protects information from unauthorized release, loss, alteration, or deletion, following applicable regulations and instructions in the computer access agreement.

Contractor MSA staff shall complete all mandatory required training per VAMC policy.

Contractor MSA staff shall be aware of all laws, regulations, policies, and procedures relating to Privacy, Confidentiality and HIPPA and comply with all standards.

Contractor shall maintain zero (0) breaches of privacy or confidentiality.

MSA staff shall complete all performance standards within VA guidelines.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

U.S citizen

Have a High School education or GED equivalent.

Oral and written proficiency with English

Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.

Type at least 50 WPM

Have no health or physical disability restrictions that interfere with the performance of assigned duties.

Knowledge of medical terminology

Minimum 12 months of experience as Medical Support Assistant

Location: Remote – Applicant must reside within 50 miles of Salt Lake City UT, 84148

Schedule: Monday – Friday 8:00am – 4:30pm, MT, excluding federal holidays; contractor personnel will work an 8-hour shift.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Health and Infection Control Requirements

This position is assigned to a Department of Veterans Affairs (VA) facility and requires compliance with all applicable OSHA healthcare safety standards and VA infection control policies.

Selected personnel must provide documentation of required health screenings, immunizations, and training prior to the start of work. These requirements may include, but are not limited to:

• Tuberculosis (TB) screening / Tdap vaccination / Annual Influenza vaccination (unless medically contraindicated)
• Proof of immunity for Measles, Mumps, Rubella (MMR) and Varicella
• Documentation that the Hepatitis B vaccine has been offered
• Bloodborne pathogen training in accordance with OSHA standards

Documentation must be current and submitted prior to the first duty shift as required by the VA Contracting Officer (CO) or Contracting Officer’s Representative (COR).

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at:

About us: Evolve Scholastic Inc. is a Manufacturer-Direct full line vendor specializing in graduation, apparel products, and championship rings. We focus on providing excellent service and premium quality products to our clients and recognize the importance of milestone achievements in a student's life.

About the role: The CAD Designer will work alongside our team from the initial request for artwork to the submission of files to our clients with detail and accuracy.

Responsibilities

Create, manage, and render CAD models 

Create and manage 2D mockups

Identify and resolve design issues proactively

Collaborate and communicate within our team

Software

Rhinoceros 3D

KeyShot

Microsoft 365

Microsoft Windows

Adobe Creative Cloud

Candidate Requirements

Able to effectively collaborate with others

Proficient in Rhinoceros 3D, KeyShot, & Adobe Creative Cloud

Maintain attention to detail and accuracy

Critical thinking, organizational, and time management skills

Understand manufacturing principles and best practices for the industry

PLEASE NOTE: Apply only if you are located or plan to move to the greater DFW area.

Messika is a Parisian High Jewelry Maison, designed by Valerie Messika, daughter of the renowned diamond trade dealer, Andre Messika. Since 2005, Messika has been a growing leader in jewelry with over 500 Points of Sales worldwide across 90 countries. The Sales Associate role is to embody Valerie Messika’s passion and creativity for diamonds and jewelry design. The Sales Associate must be skilled at developing and nurturing client relationships, while identifying opportunities to expand upon the client’s personal collection of fine and high-end jewelry. The Sales Associate must hold the critical position of acting as a Messika brand ambassador, consistently exceeding client expectations, and achieving their individual monthly sales targets.

POSITION'S MAIN DUTIES & RESPONSIBILITIES

• Provide exceptional customer service by greeting, listening, and assisting clients by exceeding their expectations and demonstrating excellent knowledge of jewelry product and styling
• Present the Messika brand in accordance with the brand’s image
• Suggesting jewelry based on the client’s personal style and needs
• Conveying Messika jewelry by staying true to the Maison’s history and spirit
• Being attentive to the customer’s expectation and acting accordingly
• Proactive with client outreach and demonstrating strong client follow-up skills
• Ensuring that the client’s deliveries are prepared and organized
• Receiving and monitoring of client product exchanges and repairs
• Operating the sales system by updating and monitoring sales recording and client database
• Understanding that being a Messika ambassador means conveying the brand’s spirit even outside of the boutique, by always looking for opportunities to bring in new clientele

ADDITIONAL RESPONSIBILITIES

• Physically and attentively managing the boutique’s inventory, product replenishment, and storage
• Responsible for producing effective quality control
• Handling credit, cash, and tax reduction; always ensuring proper identification is requested of the client

QUALIFICATIONS

• At least 3 years proven previous retail sales experience in fine jewelry or luxury environment
• Well-developed written and verbal skills Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Strong organizational skills and attention to detail is a must
• Ability to multi-task, work in high pressure environment
• Self-starter / proactive mindset / passion for learning Positive energy and genuine desire to work with people
• Passion for the Brand and thriving in a selling environment
• Intellectual curiosity and passion for learning
• Bachelor’s degree in business-related field is a plus
• Additional language skills are a plus
• Passionate about luxury

DESIRED

• Proficiency in multiple languages
• AJP/GIA GG Certification
• This Sales Associates position will be located in our Hudson Yards location.

American Ring Manufacturing is recruiting a Manufacturing Engineer to join our team in Livonia, Michigan. An Ideal candidate is a precision-oriented, hands-on professional and self-starting leader who is motivated by continuous improvement.

Responsibilities

• Troubleshoot, design, develop and automate
• Create part models, assemblies and drawings using SolidWorks Software
• Develop innovative solutions to complex engineering challenges
• Hands-On design and development of engineering optimization
• Manage Product Launches
• Tooling Design and Manufacturing
• Manufacturing Process Improvement
• Provide Part Quotations for Customers
• Read and interpret Blueprints
• Read and understand customer Specifications
• Request Quotes from Vendors for material and outside processes

Qualifications

• Bachelor's degree in either Mechanical/Manufacturing Engineering or equivalent experience
• Ability to read and understand engineering drawings
• Design Skills
• CAD Software experience
• Efficient Problem Solver/Troubleshooter
• Team Communication Skills
• Estimating/Quoting Experience
• 3D Modeling and Drawing

Preferred Experience

• Lean Manufacturing
• Ability to demonstrate forward-thinking & creative problem-solving strategies for product and processes
• Experience using SolidWorks Software
• Hands-on manufacturing knowledge of precision metal fasteners
• Strong understanding of material behavior (carbon steel, stainless steel) when machining
• Proficient in using measuring equipment (calipers, micrometers, comparators)
• Statistical Process Control (SPC) familiarity
• Quality Documentation
• Die Design or interest in Die Design

About American Ring:

American Ring manufactures and supplies retaining rings, snap rings, and Belleville disc springs. We are a family company committed to quality and service, providing our customers with true solutions. American Ring is big enough to matter and small enough to care. We pride ourselves on delivering service unmatched in the industry, taking our business personally, and always trying to ask the right questions.

American Ring is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Job Purpose

To use your unique talents, experience, skills, education and enthusiasm to complete the Operations team and to recognize that your contribution is essential to the vision of Ring Container Technologies.

Key Responsibilities and Duties

Ensure the safe and efficient operation of all equipment to meet or exceed company established Overall Equipment Effectiveness (OEE) expectations and customer quality expectations.

• Monitor equipment OEE for inefficiencies and recommend and/or make necessary improvements.
• Develop improvements for safer and more efficient operations.
• Ensure all machines guards are in place and functional.
• Ensure all unsafe conditions are corrected immediately.
• Ensure Lock out / Tag out policy is followed.
• Troubleshoot all major problems.

Responsible for continuing/implementing the Ring Family Culture in the facility.

• Employees are the first priority, production is secondary.
• Welcome employees to the plant every day inquiring about their personal lives and showing that Ring cares about our employees.
• Manage by walking around during the shift initiating conversations with questions regarding the well-being of the employee.
• Catch someone doing something well and praise. Recognize their efforts.
• Understand that all employees are people and all of us have challenges. Search for the reason behind the issue, actively listen and resolve to the benefit of all.

Responsible for leading and supporting employee engagement initiatives.

• Conduct focused walks semi-weekly through the plant to engage with the employees.
• Utilizing active listening skills, ask probing questions that encourage employee input on issues or opportunities related to safety, quality, performance, goals, scheduling, teamwork, etc.,
• Note opportunities for improvement and potential solutions based on employee input.
• Develop strategies that all for employee led teams to implement or ‘try’
• Provide ongoing feedback to employee led teams and support efforts that lead to improved results, even during times of initial failure.
• Celebrate wins and recognize employees participating on successful teams.

Educate plant personnel on safe and proper operation of machinery, ensuring all employees receive proper and timely training.

• Develop problem solving and troubleshooting skills in maintenance personnel.

Maintain accurate and sufficient parts inventory while meeting the established budget.

• Order and maintain min/max inventory levels of repair and/or replacement parts.

Schedule and coordinate appropriate downtime to effectively perform preventative maintenance on all equipment.

• Ensure equipment is clean and in ‘showroom condition’.
• Pro-active in addressing machine inefficiencies during preventative maintenance.

Maintain Computerized Maintenance Management Software (CMMS) system.

• Maintain equipment files, vendor records, quotes, manuals, repair records, etc.
• Record maintenance and repair costs; control costs through use of appropriate repair and/or purchasing methods.

Coordinate with quality personnel to ensure machines are manufacturing products that exceed customer quality expectations.

Schedule and coordinate all Total Productive Manufacturing (TPM) events with maintenance and production personnel.

• Provide necessary training to all employees.
• Establish and maintain TPM standards on all equipment.
• Schedule events to ensure equipment meets TPM standards.

Maintain employee documentation and schedule labor to meet budget requirements.

• Maintain performance evaluations, attendance records and review time cards.
• Direct the work of employees to correct improper work habits and/or behavior; reward good job performance and take corrective action as required.

Communicate problems, progress reports and continuous improvement ideas to management staff, maintenance and production personnel.

May perform the duties of Production Supervisor as needed or required.

Support the development, implementation, maintenance and ongoing improvement of food safety, food defense, and quality systems to ensure compliance with federal, state, and local government regulatory food safety requirements and Safe Quality Food Institute (SQFI) or British Retail Consortium (BRC) standards.

• Ensure maintenance employees adhere to food safety, food defense, and prerequisite programs (such as security, pest control, foreign material control, allergen control, chemical control, etc.) as required.
• Ensure all maintenance work is performed in a food-safe manner to prevent contamination and that housekeeping duties are performed and documented according to the Master Cleaning Schedule.
• Foster a culture of safety, quality, and continuous improvement which proactively recognizes and addresses deficiencies.
• Ensure that sufficient maintenance budget is created each year to maintain a high standard of quality and food safety of the facility structure and all equipment.

Experience, Educational and Technical Qualifications

Our Maintenance Manager must have a minimum of 5 years supervisory experience in a manufacturing environment and a 4 year technical degree and/or equivalent military experience. He/she must have the ability to provide technical guidance through past experience and industry knowledge. He/she should possess strong people skills, leadership qualities, managerial abilities, a sense of urgency, accountability, business ethics, professionalism, self-motivation and the desire and focus to improve the business.

#LI-BH1

Ring Container Technologiesis an equal opportunity employer. It is the policy of Ring to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information.

Job Purpose

To develop and ensure effective implementation of the plant’s quality and food safety management systems in accordance with product specifications, regulations, and the plant’s chosen third-party food safety standards, either Safe Quality Food (SQF) or British Retail Consortium (BRC).

Key Responsibilities And Duties

Maintain a controlled Quality Management System (QMS) consisting of detailed policies and procedures supporting the corporate quality policy; federal, state, and local regulatory requirements; and food safety/defense guidelines to administer and document standardized practices in all aspects of plant operations.

• Coordinate an annual QMS review to ensure employee compliance to policies, that policies and procedures reflect current practices and requirements, and to identify issues and trends with any related systems and policies/procedures.
• Ensure effective implementation of all related policies, procedures, and systems.
• Maintain and review all applicable records.
• Lead a quality and food safety committee to assist in implementation, review, and training of the QMS.

Develop and implement food safety, food defense, and quality systems to ensure compliance with federal, state, and local government regulatory food safety requirements and Safe Quality Foods Institute (SQFI) or British Retail Consortium (BRC) standards.

• Serve as the Food Defense and HACCP Coordinator, and where applicable, as the primary SQF Practitioner.
• Train employees in food safety requirements and related policies.
• Lead the HACCP team and manage the written HACCP plan which effectively identifies, minimizes and/or eliminates potential food safety and food defense hazards.
• Maintain a material traceability system, including performing semi-annual Mock Recall exercises.
• Review and maintain documentation related to quality and food safety activities.
• Where applicable, maintain UNDOT hazardous material training and certification.

Perform and/or coordinate internal audits at scheduled and regular intervals:

• Audit quality system documentation and data daily for accuracy and completion.
• Audit the entire facility routinely to ensure compliance with food safety and food defense requirements; oversee corrective actions and resolution.
• Maintain accuracy, completion and compliance of the Master Cleaning Schedule, Line Clearance and Sanitation Standards, and Preventative Maintenance Program as regard to food safety.
• Audit pest control documentation and services performed; follow up on opportunities to reduce risk.
• Audit machine process records, and drive for improvement.
• Audit the facility for Essential Glass, Brittle Plastics and Ceramics breakage.
• Audit trailer cleaning/inspection, shipping, receiving, and storage/handling system records and practices for cleanliness, food safety compliance, and proper documentation.

Develop, implement, and maintain quality and process control systems, in compliance with corporate quality policies, to ensure product quality meets design specifications and customer expectations.

• Manage testing, inspection, and measurement control plans for product and inline inspection equipment; train production personnel in testing/measurement methodology.
• Ensure that plant-applicable product and packaging specifications and drawings are current and accurate in the corporate Specifications System.
• Review, evaluate and communicate Statistical Process Control (SPC) and Statistical Quality Control (SQC) data for consistency, accuracy and compliance to internal standards, customer specifications, and control plan requirements.
• Coordinate resolution of quality issues with plant personnel; communicate out of specification conditions to the production personnel and the management team.
• Implement nonconforming control to ensure that all plant personnel can identify product and materials for rejection, rework, etc., and to ensure that all customers receive product that meets the customers’ standards; provide timely disposition for nonconforming materials.
• Lead multi-disciplinary teams to conduct effective problem solving to solve production and quality issues; train personnel in appropriate problem solving methodologies (SPC, Cause Mapping, 5-Whys, 8-D analysis, DMAIC, etc.).
• Enact the CQV protocol as required for new or revised equipment, molds, and processes; ensure capability and quality meets approval for production and shipment.

Maintain C.A.T. stations and NWA Quality Monitor/Analyst applications on local computers.

• Maintain measurement instrument accuracy and ensure the proper instruments are available for all product testing.
• Calibrate instruments as necessary and document all calibration and repairs.
• Perform Gage R&R Studies as needed.

Utilize the corporate Complaint System to track and resolve customer complaints in a timely manner.

• Document customer complaints in the corporate Complaint System; follow up with updates in a timely manner.
• Communicate customer complaint details and corrective actions to customers and plant personnel.
• Lead multi-disciplinary teams to investigate customer complaints; provide assistance with immediate corrective action and long term preventative action; utilize effective cause mapping to determine causes and solutions.
• Evaluate the effectiveness of complaint corrective actions and identify trends of customer complaints and internal nonconformance.
• Proactively coordinate, participate in, and document Customer Based Improvement Team (CBIT) meetings to build rapport.
• Collaborate with suppliers to maintain and improve raw material and packaging quality.

Responsible for continuing/implementing the Ring Family Culture in the facility.

• Employees are the first priority, production is secondary.
• Welcome employees to the plant every day inquiring about their personal lives and showing that Ring cares about our employees.
• Participate in pre-shift meetings to explain the day’s needs and concerns and emphasize the importance of safety, not only for the individual but for everyone in the plant.
• Manage by walking around during the shift initiating conversations with questions regarding the well-being of the employee.
• Catch someone doing something well and praise. Recognize their efforts.
• Understand that all employees are people and all of us have challenges. Search for the reason behind the issue, actively listen and resolve to the benefit of all.

Responsible for leading and supporting employee engagement initiatives.

• Conduct focused walks semi-weekly through the plant to engage with the employees.
• Utilizing active listening skills, ask probing questions that encourage employee input on issues or opportunities related to safety, quality, performance, goals, scheduling, teamwork, etc.,
• Note opportunities for improvement and potential solutions based on employee input.
• Develop strategies that all for employee led teams to implement or ‘try’
• Provide ongoing feedback to employee led teams and support efforts that lead to improved results, even during times of initial failure.
• Celebrate wins and recognize employees participating on successful teams.

Responsible For Leading And Supporting Corporate Initiatives, Such As

• Leading and participating on corporate sponsored teams
• Serving as CQV data reviewer, and following up to ensure verifications are completed
• Training newly hired Quality System Managers
• Assisting plants prepare for SQF audits
• Participating with purchasing on supplier audits
• Attending conferences to keep the company informed of changes in food safety regulations

Experience, Educational And Technical Qualifications

The Quality & Food Safety Manager position requires a minimum of 5 years’ experience in a quality or food safety professional role in a food processing or food packaging manufacturing environment. Knowledge of SPC, SQC, metrology, problem solving, internal auditing, HACCP, Good Manufacturing Practices, and food safety audit certification (such as AIB or SQF) is desired. He/she must possess strong computer skills, professionalism, self-motivation, attention to detail, and the desire and focus to improve the business. A four-year college degree required; preferably in a related food science, biology or engineering field.

Ring Container Technologies is an equal opportunity employer. It is the policy of Ring to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information.

About Role

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

Sales

• Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
• Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
• Manage and motivate the team to consistently achieve or exceed sales targets
• Develop sales tactics with the sales team to increase closing rate
• Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
• Lead client development strategies to cultivate new clients
• Drive business through key product pillars and KPIs

Service

• Execute in all things with a client-centric approach
• Handle all customer escalations across Bespoke and fine jewelry
• Lead, model and coach based on client feedback and elevate the Ring Concierge experience
• Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
• Optimize hospitality to create unique experiences
• Take action on client feedback to improve customer service
• In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
• Utilize training and development opportunities to effectively support growth and development to drive performance

Operations

• Oversee team inboxes to ensure timely, high-quality client communication
• Hold the team accountable to response-time and follow-up expectations
• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
• Ensure exceptional operational support to drive sales and service
• Manage efficient back of house and ensure consistency with established operational procedures
• Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures
• Act as liaison between sourcing, production team and sales team as well as to other departments within the company

About You

• Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
• Deep knowledge of diamonds, including quality assessment, grading, and industry standards
• Passion for luxury products, fashion trends, and a keen eye for design aesthetics
• Strong analytical skills to interpret sales data and make data-driven decisions
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment

Requirements

• 10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
• Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
• Proficiency in CRM software or other sales tools
• Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus

Details

• Full-time role, based between our Midtown NYC office and our SoHo boutique
• Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed
• 401k with employer match program
• Generous employee discounts on our fine jewelry
• Paid time off, including an extra allowance of 3 days annually for religious observances
• The salary for this position is $130,000 commensurate with experience

TITLE: Sales Manager

REPORTS TO: Store Manager / Regional Manager

OVERALL DUTIES:

The Sales Manager is responsible for day-to-day staff productivity development in

line with the store’s strategy, building highly motivated teams and developing the

staff to the next level. Ensuring established sales and profit goals are met both

individually and as a team. This individual will assist with supervising and providing

the staff with support to reach their goal while modeling MaxMara standards of

customer service. In addition, all floor related operational activities are

responsibility of the Sales Manager.

CORE RESPONSIBILTIES:

1. Customer Service

• Must have the ability to maintain and communicate the Company’s

commitment to goals, drive sales, and motivate team’s performance

• Assist assigned stylist by Store Manager in their daily appointments

and operations. Assist all other sales associates as needed.

• Actively builds client confidence by creating an engaging interactive

experience

• Assist assigned stylist with retaining and gaining new clients, meeting

conversion goals and continues to service existing client base

• Resolves customer service issues swiftly

• Ensure customer’s needs are met without hesitation.

• Assist sales associates in consistently meeting /exceeding both store

and individual sales goals including KPI’s

• Maximize the customer experience

• Maintain positive outlook and professional demeanor while

supporting company initiatives

• Stresses importance of developing a local clientele with the goal of

enlarging top tier loyal client base

• Ongoing reinforcement of all aspects related to clienteling

2. Staff Development

• Monitor and encourage client development by supporting assigned

top stylists, as per directive of Store Manager and Regional Manager,

with all CRM related tasks such as client outreach, client lists analysis,

management of follow ups, operational activities (approval &

appointment set up, ringing sales etc.)

• Manage on the floor to maintain a strong presence

• Can align other team members to reach goals to support the business

• Creates a store environment that emulates the company DNA

3. Operations

• Achieve and exceed individual sales goals. Assist with achieving the

Company’s sales plan for your boutique or outlet by leading the store

team to drive sales through constant training and modeling of

outstanding customer service skills

• Perform all point-of-sale (POS) cashier-level functions

• Ring any approvals going in/out of the stylist

• Ringing all of assigned stylist individual sales and returns and all

other associate’s as needed.

• Check on the finished alts, B2E orders and COP’s for assigned stylist’s

clients.

• Daily communication with assigned stylist and have merchandise for

client appointments set up in the fitting room.

• Communicates all store related issues to Store Manager when unable

to solve on their own

• Answer all incoming calls and direct customer inquiries to

appropriate party

• Assist with closing and opening procedures to ensure the store is

ready for business, including compliance to visual merchandising

standards

• Maintain and monitor the staff’s compliance with Company policies

and procedures on sales, customer service, dress code, etc., and

provide feedback to Store Manager and Assistant Store Manager as

needed.

4. Human Resources

• Ensure all company policies and procedures are being followed on the

sales floor

• Exhibit strong communication skills that are clear and concise with

the store team, assigned top stylists, Management and Regional

Manager

• Create a positive store atmosphere that consistently motivates the

team

• And other duties assigned from time to time

REQUIRED SKILLS/EDUCATION

• BA a plus

• Minimum 2 years of supervisory experience in the apparel industry

with a proven track record of driving sales and excellence in customer

service; luxury a plus

• RTW and/or shoe experience is a plus; product experience in luxury

or high-end retail is strongly preferred

• Strong interpersonal, organizational, and communication skills

• Training, interviewing, organizational, and performance management

skills.

• Able to work independently as well as collaboratively

• Proficient computer skills

• Ability to manage conflict

• Must be able to lift, carry, or otherwise move objects weighing up to

15 pounds when merchandising sales floor using ladders or stairs.

• Max Mara is an Equal Opportunity Employer. M/F/D/V

The Opportunity

ROEN is a luxury fine jewelry house specializing in bespoke engagement rings and fine jewelry for the unabashedly intentional. We're looking for someone incredibly organized, process-driven, and detail-obsessed to join our team in NYC.

This is a cross-functional role at the heart of our operations — managing inventory, coordinating production timelines, and making sure everything is in the right place at the right time. You'll work directly alongside the founders and play a key role in keeping our bespoke process running seamlessly.

If you love optimizing systems and thrive in a fast-paced, high-touch environment, we'd love to hear from you.

⸻

Who We Are

Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.

Our mission is to make the world of high jewelry more warm, intuitive, and personal — while upholding the highest standards of quality. San Francisco is our first West Coast market, and we’re excited to build a presence that matches the creativity and innovation of the Bay Area.

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Your Role

Inventory & Diamond Management

• Maintain precise tracking of diamond and gemstone inventory including carat weight, specifications, certification numbers, and costs
• Manage agreements with suppliers, tracking deadlines and coordinating returns
• Coordinate stone deliveries with suppliers and couriers, maintaining chain of custody documentation
• Organize and maintain GIA/IGI certificates and authentication documentation

Production Coordination

• Track all active projects to ensure production milestones are met on time
• Coordinate across designers, jewelers, and vendors to keep timelines aligned
• Flag delays early and problem-solve to keep projects on track

Shipping, Packing & Logistics

• Pack high-value jewelry pieces to ROEN standards with meticulous attention to presentation and security
• Manage shipping logistics including insurance, signature requirements, and tracking
• Coordinate local deliveries, pickups, and courier services with urgency and care
• Manage calendar for client pickups, deliveries, and deadlines

Administrative & Compliance

• Maintain insurance documentation for inventory and shipments
• Reconcile inventory costs with sales for financial reporting

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Who We’re Looking For

• Meticulous with detail and highly organized — you don't let things slip through the cracks
• Comfortable handling high-value inventory with a strong sense of responsibility and discretion
• Proactive — you flag issues before they become delays and anticipate what's needed next
• A clear communicator who works independently without needing to be micromanaged
• Genuinely interested in fine jewelry and eager to learn the craft and industry
• Experienced with inventory management systems and CRM platforms ( is a plus)
• Based in NYC, available 5 days/week in office

You might be a fit if you:

• Prior experience in fine jewelry, diamonds, luxury retail, or high-value inventory management preferred
• This position is subject to a background check
• Work independently, anticipate needs, and solve problems before they become issues
• Communicate clearly and professionally with internal teams and external partners
• Are energized by the idea of helping establish ROEN’s first West Coast location

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Compensation & Benefits

• Competitive base salary
• Healthcare coverage
• Unlimited PTO
• Founders’ direct mentorship
• A close-knit team that values excellence, ownership, and craft