Material Processing Examples Jobs in Usa

BPO Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated BPO Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07035

Key Responsibilities:

· Build and lead a world-class team:

o Manage, recruit and develop a high performing customer focused

o team

o Drive practices to track performance of teams and individuals

· Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues related to customer satisfaction

· Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

· Create and implements sales strategies to help the team achieve their sales goals.

· Set targets and objectives for the team and ensure team members meet individual and group goals.

· Track and analyses sales metrics to identify trends, patterns and opportunities for improvement.

· Provides coaching and training to sales team members to improve their sales skills and performance.

· Assist recruiting and hiring sales personnel whose skills match the company's goals.

· Works with customers to build and maintain strong relationships.

· Work closely with other departments, such as marketing and customer service, to improve the overall sales process and customer experience.

· Conduct market research to identify new business opportunities and potential customers.

· Identifies and pursues potential sales leads to expand the customer base.

· Develops pricing strategies that are competitive and profitable for the company.

· Manage the sales pipeline to ensure their team follows up on leads effectively and efficiently.

· Creates sales reports that provide insight into the team's performance and progress.

· Provides support to customers who have questions or concerns.

· Evaluates the sales team's performance and provides feedback on how to improve.

· Help promote a positive team culture that encourages collaboration, growth and success.

· Advocate for strategic customer needs and feedback

· Implement and coordinate marketing programs

· Identifying opportunities for upselling and cross-selling

Qualifications:

• 5+ years of demonstrated progressive experience leading customer success managers or account management.
• Proven experience leading teams and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate customer success teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.

· Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

· Able to collaborate across the organization and with external stakeholders.

· Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.

· Willing and able to address escalated client issues with speed and urgency.

· Willingness to travel as needed.

· Excellent communication skills (phone and written)

· Ability to work in a team environment

· Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.

· Effectively engage with professionals at all levels.

· Strong consultative relationship-building abilities

· A genuine passion for connecting with clients and understanding their unique needs.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• $75,000 + Bonus opportunity

Benefits:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service Management: 5 years (Required)
• Overseas Team: 3 years (Required)
• Training Staff: 5 years (Required)

Work Location: In person

Responsibilities:

MUST HAVE:

1. 2 - 5 years of experience with robot setup, troubleshooting, and/or programming

2. Must have experience with with Fanuc (ie. SpotTool+ & V9.40 for the R30iB Plus robot controller) **if they have certification only experience, that is fine!

3. Must be willing to work onsite in Warsaw, IN 6 days/week

Schedule:

• 6 days on, 12 hour shifts. They will work overtime (time and a half)
• 6am-6pm Shift 1
• 6pm-6am- Shift 2
• (let us know which shift they are open to)

REQ OVERVIEW:

In this role, you will be supporting integration and commissioning efforts for a high-volume automotive manufacturer in northern Indiana. This role requires strong hands-on experience with Fanuc robotics, body applications, and special means build. The successful candidate will play a critical role in programming, touch-ups, commissioning support, and quality collaboration during pre-commissioning and launch phases. You will be responsible for the following:

- Develop, modify, and optimize Fanuc robot programs for body shop applications

- Perform robot teaching, touch-ups, and recovery in active production and pre-commissioning environments

- Configure robot frames, tools, payloads, and TCPs to meet process and quality requirements

- Support rapid program adjustments during special means build

- Support robot cell star-up, offline system work, and commissioning activities

- Troubleshoot robot alarms, motion issues, and sequence ladder logic under tight timelines

- Provide on-floor support during peak programming and commissioning periods

- Collaborate closely with Quality teams to resolve process issues

- Perform touch-ups and refinements to improve weld quality, part accuracy, and repeatability

- Support containment actions and fast-turn engineering changes during builds

- Coordinate with controls teams to validate I/O, interlocks, and basic handshaking

- Follow all safety procedures during programming and floor support

- Work safely in active manufacturing and commissioning environments

Director of Operations, Process Improvement

Location: Colorado Springs (Hybrid)

Contract to Hire

US or Green Card only considered

Join our team as a Director of Operations, Process Improvement, you will drive continuous improvement and data‑driven decision‑making. This role applies Lean, Six Sigma Tools to streamline processes, improve efficiency, and support strategic initiatives.

What You’ll Do

• Consult with leaders to design and implement process improvement strategies.
• Facilitate training, workshops, rapid improvement events, and process mapping.
• Develop metrics, analyze data, and build business cases for improvement.
• Prepare reports, communicate findings, and support deployment of improvements.
• Coach and mentor employees and executives in continuous improvement practices.

What You Bring

• Knowledge of Lean/Six Sigma.
• Experience analyzing processes, training others, and managing performance data.
• Proficiency with Microsoft Office and process‑mapping tools.

Requirements

• Bachelor’s degree in business, engineering, public administration, finance, management, or related field.
• 2+ years’ experience leading or facilitating continuous improvement efforts.
• Experience with data analysis tools.
• Experience creating process recommendations and driving measurable change.

The Injection Molding Process Engineer II is responsible for leading process development, optimization, and continuous improvement activities within our injection molding operations. This role supports our vision of becoming a center of excellence for medical‑grade molding by applying scientific molding principles, ensuring regulatory compliance, and driving high‑quality, data‑driven manufacturing performance.

Key Responsibilities

• Lead injection molding process development, optimization, and documentation activities to support production efficiency and product quality.

• Apply scientific molding techniques to achieve consistent part quality, reduce defects, and optimize cycle times.

• Conduct molding validations (IQ, OQ, PQ) in accordance with medical device regulatory requirements and internal quality standards.

• Troubleshoot molding issues using structured problem‑solving tools, including root‑cause analysis and FMEA.

• Maintain accurate and detailed process documentation to ensure traceability, audit readiness, and compliance.

• Collaborate closely with Quality, R&D, Regulatory, and Production teams to support new product introductions and ongoing manufacturing improvements.

Support continuous improvement initiatives using SPC, DOE, Lean, and Six Sigma methodologies.

Review and interpret AutoCAD/SolidWorks drawings to support tooling, process setup, and engineering changes.

Qualifications:

• Bachelor’s degree in Engineering, Chemical Engineering, or related technical field.

• 4–6 years of experience in plastic injection molding, preferably within the medical device industry.

• Completion of a Scientific Molding course (e.g., RJG Fundamentals of Systematic Molding) preferred.

• Strong understanding of medical‑grade polymers, molding equipment, and process control methodologies.

• Experience working in regulated manufacturing environments.

• Proficiency in data‑driven process monitoring and analysis.

• Excellent communication and cross‑functional collaboration skills.

Preferred Attributes:

• Continuous improvement mindset with demonstrated success implementing process enhancements.

• High attention to detail and strong documentation discipline.

• Commitment to product quality, patient safety, and ethical decision making.

• Plastic experience required. Master Molder certification preferred.

• Decoupled Molding Principles

• Project Management

• Requires good communication, people skills to work well with other departments, customers.

• 10+ Year in Plastic Manufacturing Industry

• Ability to write technical reports and prepare and make effective presentations

Position: Senior Business Process Owner

Location: San Antonio, TX

Targeted Start Date: 04/06/26

Duration: 12 Month

Working Hours: M-F 8-5

Interview Process: 2 rounds of virtual interviews

REQUIRED SKILLS AND EXPERIENCE

• 6+ years of total professional experience within a call center or claims environment, with demonstrated exposure to process improvement initiatives

• At least 2 years of recent experience (most recent roles) in a process improvement, process ownership, or business process-focused role

• Experience supporting, analyzing, and improving operational processes (end‑to‑end exposure preferred)

• Working knowledge of contact center technologies such as Workforce Management tools, ACD platforms, or speech/interaction analytics tools (e.g., Gridspace)

• Hands‑on experience with process mapping, process modeling, and documentation

• Exposure to Lean, BPM, Six Sigma, or similar continuous improvement methodologies Experience developing or supporting KPIs, performance monitoring, and basic risk/control management

NICE TO HAVE SKILLS AND EXPERIENCE

• Insurance designations (AIC, CPCU, AIS)

• Leadership or people‑mentoring experience

• Property and/or auto claims experience Lean Six Sigma certification

JOB DESCRIPTION

Insight Global is searching for a Business Process Owner Senior to support a large financial services client based out of San Antonio, TX.

They will optimize, and transform contact center processes. This role partners cross‑functionally to align process strategy with enterprise experience goals, drives data‑backed process improvements, manages risk and controls, and leads continuous improvement initiatives. The ideal candidate brings strong process ownership, change leadership, and contact center expertise to deliver measurable business impact beyond traditional operations support.

Description:

Title: Development Process Engineer

Duration: 12 Months

Location: St Paul, MN 55117

Education:

Bachelor of Science in Engineering or Technical Field, an equivalent combination of education and work experience

Duties: Establish processes based on product specifications, evaluate process and design alternatives based on Design for Manufacturability principles, understand principles of Cost of Goods Sold, manage program compliance with Quality Control requirements (i.e. Design Control, Process validation etc.), understand IP issues relative to processes being developed, maintain knowledge of new developments in manufacturing and design technologies, understand work environment issues (i.e. OSHA regulations, etc.), support all Divisional initiatives as identified by divisional management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements, Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Primary Responsibilities:

Run design of experiments (DOE) studies to characterize processes to improve yield and efficiency

Coach, mentor, and provide guidance to technicians, trainers, and operators

Manage projects which include new production equipment, process development/improvements and cost reductions while supporting new product introductions

Conduct equipment qualifications and process validations

Improve product quality, labor efficiency, and throughput through the use of Lean manufacturing concepts and root cause investigation tools (e.g. DMAIC)

Coordinate the design, procurement, build, and debug of tooling, machinery, and test equipment

Work cross functionally with R&D, Finance, Quality and Operations to define process inputs and outputs

Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

Ensure compliance with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Required Qualifications:

Bachelor’s Degree in Chemical, Industrial, or Mechanical Engineering, or other related discipline

5+ years manufacturing engineering experience in medical device or related industry, including working on and documenting process improvement initiatives

Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

Previous experience working in a highly matrixed and geographically diverse business environment

Strong analytical, problem solving, and project management skills

Strong organizational and follow-up skills, as well as attention to detail

Individual should be innovative, resourceful, and work with minimal direction

Individual should have excellent organization, problem solving, communication, and team leadership skills

Proficient with MS Office (Word, Excel, Outlook, PowerPoint)

Preferred Qualifications:

Medical device experience

Previous close interface with R&D preferred

Previous delivery system experience in design and driving yield improvements, reducing cost, while increasing capacity

Lean 6 Sigma Green or Black Belt certification

Hours

• Full Time 36hrs

• Friday, Saturday, and Sunday 7pm-7am

  60;

• Requires day shift weekday training for several weeks

• Competitive hourly rate + $2.00 per hour incentive pay

60;

University Hospitals is offering a $5,000 sign on bonus, minus applicable taxes, for full time certified sterile processing technicians hired externally! 60;

A Brief Overview
60;

The Sterile Processing Technician Certified role is responsible for receiving, sorting, decontaminating, reassembling, packaging, sterilizing, storing and distributing reusable patient care equipment, instrument trays and supplies.

What You Will Do
60;

• Performs decontamination procedure
• Prepares reusable patient care items for sterilization
• Sterilization using appropriate sterilization methods
• Picks surgical case carts, stores and distribute reusable patient care equipment, instrument trays and supplies
• Participates as a productive member of the O.R. processing team
• Maintains positive relationships with patients, customers, and co-workers
• Participates as a productive member of the perioperative process team

Additional Responsibilities
60;

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

• High School Equivalent / GED (Required) and
• Graduate of a Sterile Processing (Preferred)

• Previous hospital central service instrument decontamination and chemical, assembly, inventory or distribution experience. (Preferred)

• Basic medical terminology. (Preferred proficiency)
• Steam, EtO, Plasma, Peracetic Acid, Dry Heat, and liquid sterilants. (Required proficiency)
• Knowledge of: Equipment, sterilizers, washers, instruments, and tray assembly. (Required proficiency)
• Good manual dexterity. (Required proficiency)
• Attention to details. (Required proficiency)

• National or International Sterile Processing Technician Certification through CBSPD or IAHCSMM. (Required)

• Standing Frequently
• Walking Frequently
• Sitting Rarely
• Lifting Frequently 50 lbs
• Carrying Frequently 50 lbs
• Pushing Frequently 50 lbs
• Pulling Frequently 50 lbs
• Climbing Occasionally 50 lbs
• Balancing Occasionally
• Stooping Frequently
• Kneeling Frequently
• Crouching Frequently
• Crawling Occasionally
• Reaching Frequently
• Handling Frequently
• Grasping Frequently
• Feeling Constantly
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Constantly
• Eye/Hand/Foot Coordination Constantly

• 10%

At STERIS, we are dedicated to creating a healthier and safer world through innovative healthcare and life science solutions. As industry experts in sterile processing, our teams process over 150 million instruments annually for our customers. We are looking for a dynamic and experienced Senior Manager, Sterile Processing to join our team and lead our facility's production and quality efforts. As a Senior Manager Sterile Processing, you'll oversee production and quality performance across outsourced facilities and customer accounts. You'll be the driving force behind ensuring customer satisfaction by proactively managing daily operations, meeting contractual obligations, and upholding the highest standards in sterile processing. You'll provide on-site support, training, and strategic communication to both internal teams and client facility staff. You'll ensure strict compliance with regulatory standards from the Department of Health, TJC, DNV, OSHA, CDC, AAMI, and AORN. Leveraging your expertise in process improvement, you'll lead impactful initiatives using STERIS Process Improvement (PI) modules, driving efficiency, safety, and service excellence across all operations.

This is an onsite role based in Chicago, IL.

What you'll do as a Senior Manager Sterile Processing:

Lead and inspire a high-performing leadership team to deliver exceptional day-to-day service that meets customer needs, contractual obligations, and business goals.

Build and maintain strong relationships with customers at all levels, including executive leadership, ensuring satisfaction through regular KPI reviews, pulse checks, and bi-annual business reviews.

Proactively resolve customer issues by identifying root causes, implementing corrective action plans, and tracking measurable outcomes.

Collaborate with STERIS Business Development and internal teams to identify growth opportunities, support contract changes, and expand service offerings.

Ensure full compliance with all regulatory standards (DOH, TJC, DNV, OSHA, CDC, AAMI, AORN) and facility policies across all operations.

Oversee staffing strategies, aligning resources with fluctuating demand and ensuring leadership is equipped to do the same.

Foster a culture of employee engagement, retention, and safety through ongoing communication, training, and development.

Manage recruitment, onboarding, coaching, and performance management to build a skilled and motivated team.

Drive continuous improvement by leading process improvement initiatives using STERIS PI modules and coaching others in PI methodology.

Ensure accurate and timely completion of all administrative functions, including documentation, billing, inventories, and time records.

Effectively manage P&L responsibilities, ensuring financial targets are met while delivering high-quality service.

Implement new policies, procedures, and services in alignment with contracts and STERIS standards to enhance customer experience.

Collaborate across STERIS operations, service, and finance teams to support business objectives, manage invoicing, and ensure accurate financial reporting.

The Experience, Skills, and Abilities Needed:

High School Diploma

10 years of experience in Sterile Processing and 5 years of Sterile Processing leadership

CRCST or CBSPD Certification. If not certified at point of hire, certification must be obtained within 12 months of hire.

Must be able to be compliant with hospital/customer credentialing requirements.

Preferred Experience:

Bachelor's degree

Leadership experience supporting a minimum of 20 Operating Rooms

Pay range for this opportunity is $113,900.00 - $147,400.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Location: USA Homesense Store 2021 Greenville SC

This position has a starting pay range of $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.