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About Plum Dental Group (“Plum”) 

Plum is a dynamic, high growth Dental Partnership Organization (DPO) with 30+ locations in RI and eastern CT supporting over 350 total employees. The Company's affiliated dental practices provide comprehensive general, specialty and cosmetic dental care to over 80,000 patients annually. As a DPO, we are responsible for managing all administrative support functions of the dental practices including marketing, facilities, HR, insurance, accounting, billing, etc. so that dentists can focus on treating patients and not have to worry about the nuts and bolts of running or maintaining a practice. 

The Opportunity 

The Senior Manager, Program Management is an execution and governance partner to the Executive VP of Operations and the Operations leadership team. This role translates strategy into clear plans, drives portfolio discipline, and runs the operating rhythm (cadence, content, follow-through) that keeps priority deliverables organized, visible, and on track. 

This person is a strong program/project leader with high stakeholder EQ, able to influence without authority across State Directors, Senior Practice Managers, and cross-functional partners (HR, Finance, Facilities/Technology, Marketing, Training & Development, Specialty, Integrations). 

Key Responsibilities: 

Operating Rhythm & Governance  

• Own and continuously improve the Operations operating rhythm (weekly leadership huddles, workstream cadences, monthly reviews, quarterly planning). 
• Build agendas, pre-reads, and facilitation plans that are decision-oriented and action-driven. 
• Maintain a decision log, action tracker, and escalation paths; ensure closure and accountability. 
• Standardize meeting expectations (purpose, pre-work, outputs, owners, due dates). 

Program & Portfolio Management  

• Run a “PMO-lite” across Ops priorities: roadmap, milestones, dependencies, resource constraints, risks/issues, and mitigations. 
• Establish clear project fundamentals: charters, timelines, RACIs, stakeholder maps, communication plans, and adoption plans. 
• Drive consistent status reporting and executive-ready summaries (what changed, what’s stuck, what’s needed). 
• Partner with Ops leaders to keep deliverables organized and on-time—flagging risks early and driving cross-team resolution. 

Leadership Team Enablement & Stakeholder Management  

• Support the Executive VP of Operations with priority management and preparation for key touchpoints (leadership meetings, monthly ops reviews). 
• Create “clarity systems” for direct reports: deliverable trackers, milestone check-ins, and readiness checkpoints. 
• Coordinate across CEO peer functions (HR, Finance, Facilities/Tech) to manage interdependencies and reduce bottlenecks. 
• Draft or refine key communications, updates, and alignment materials as needed. 

Performance Insights & Content Readiness  

• Ensure leadership meetings have decision-grade content (scorecards, trends, key variances, risks, and recommended actions). 
• Drive consistent pre-read readiness and narrative clarity—so meetings focus on decisions, not discovery. 

Strategic Priority Projects 

• Lead VP-sponsored strategic initiatives end-to-end (e.g., workflow standardization, integration readiness, leadership enablement rollouts, operating model improvements). 
• Ensure implementation includes adoption, training alignment, and post-launch stabilization checks. 

Qualifications: 

• 5+ years in program management, strategic operations, consulting, or operational leadership (multi-site healthcare/dental strongly preferred). 
• Demonstrated ability to drive cross-functional work with senior stakeholders and competing priorities. 
• Strong cadence management: agendas, pre-reads, action tracking, and follow-through. 
• Excellent written and verbal communication; able to synthesize complexity into clear decisions and next steps. 
• Comfortable with execution tooling (Asana/Monday/Jira or equivalent), dashboards/scorecards, and Microsoft/Google suite. 
• Bachelor’s degree required; MBA/MHA or PMP a plus. 

Compensation 

• Salary and annual bonus dependent on background and level of experience 
• The ceiling is high at Plum – we are a young and lean company and there will be new opportunities that develop as we grow; salary can increase considerably (and potentially include equity) as you develop and take on additional responsibility 
• Comprehensive health and retirement benefits 

• Lead, coach, and develop a high-performing Operations & Data Management team, providing regular feedback, performance evaluations, and career development opportunities.
• Foster a culture of accountability, continuous learning, and collaboration.
• Ensure new team members are effectively onboarded and trained across all relevant systems and processes.
  
  

• Oversee daily operations of and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs).
• Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations.
• Serve as the point of escalation for complex client or customer issues and ensure timely resolution.
  
  

• Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction.
• Utilize metrics and KPIs to monitor team performance, drive operational improvements, and report progress to senior leadership.
• Lead initiatives to document, standardize, and optimize workflows, including SOPs and work instructions.
  
  

• Act as a liaison between various cross-functional teams including Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success to support seamless daily execution/escalations.
• Participate in strategic planning and special projects to support departmental and organizational goals.
  
  

• Ensure a positive client experience through consistent service delivery, proactive communication, and timely issue resolution.
• Represent in client calls or meetings as needed to address operational updates or performance discussions.
  
  

• Maintain adherence to internal controls, data accuracy standards, and regulatory compliance related to order processing and client communications.
• Monitor system and process integrity, ensuring pricing, credits, and order entry are executed without errors or delays.
  
  

• Support hands-on execution of operational tasks during peak periods or resource gaps.
• All other duties as assigned
  
  

• Execute the goals established by the business and department to ensure client delight.
• Effectively delegate tasks, responsibility, and accountability to teams to ensure execution is performed to a standard of excellence.
• Lead their team and improve the quality of the departments work product.
• Assess and determine appropriate personnel and structure to accomplish necessary day-to-day functions.
• Interview, select, and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.
  
  

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years of customer service experience within the healthcare or pharmaceutical industry, with a demonstrated ability to drive team performance and client satisfaction.
• Minimum of 4 year of supervisory experience, preferably in a high-volume, fast-paced environment such as a call center.
• Proven ability to interpret and apply business insights from industry publications, regulatory guidelines, and technical documentation.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Demonstrated problem-solving capabilities, including the ability to assess complex situations and implement effective solutions.
• Ability to lead both independently and collaboratively, fostering a high-performance team culture.
• Collaborative leadership style with a focus on cross-functional alignment and shared success.
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Consistently presents a polished, professional image and models executive presence.
• Strong customer-centric mindset with a commitment to service excellence.
• Highly organized with the ability to manage multiple priorities and deadlines effectively.
• Dependable and accountable, with a track record of delivering results.
• Proficient in managing administrative workflows and optimizing operational processes.
• Deep understanding of customer service principles and best practices.
• Positive, energetic leadership presence that inspires and motivates teams.
• Skilled communicator who fosters clarity, alignment, and trust.
• High integrity and ethical standards; lead by example and builds credibility through actions.
  
  

This position is responsible for leading the demand planning process to ensure accurate forecasting, inventory optimization, and alignment between supply chain, sales, and operations. This role analyzes market trends, customer data, and historical sales to develop reliable demand forecasts that support business goals and service-level targets. The Demand Manager collaborates cross-functionally with Sales, Marketing, Finance, and Supply Chain teams to drive forecast accuracy, manager demand variability, and support strategic planning initiatives.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Develop, maintain, and improve demand forecasts using statistical models, historical data, and market intelligence.
• Ensure forecasts reflect key business drivers such as promotions, seasonality, and product lifecycle changes.
• Monitor forecast accuracy and identify causes of variance, implementing corrective actions as needed.
• Lead cross-functional meetings with Sales, Marketing, Finance, and Supply Chain to align on demand assumptions and strategic priorities.
• Communicate forecast insights and risks to leadership to support business decision-making.
• Work closely with Operations to ensure alignment between demand forecasts and production or procurement plans.
• Facilitate and support monthly S & OP processes by providing demand insights, forecasts, and analysis.
• Present key demand metrics, forecast accuracy, and business implications during S & OP meetings.
• Partner with Finance to support revenue and budget forecasting.
• Analyze market trends, customer orders, and historical data to identify patterns and opportunities for improvement.
• Prepare regular reports and dashboards summarizing forecast performance, demand trends, and key performance indicators (KPIs).
• Utilize demand planning tools and Erp systems to manage data and improve process efficiency.
• Identify and implement process improvements to enhance forecast accuracy and planning efficiency.
• Evaluate and optimize demand planning systems, models, and methodologies.
• Support training and development of department in demand planning best practices.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Participate in cross-functional projects such as system upgrades, new product introductions, or process improvement initiatives.
• Assist with data validation or testing during implementation of new forecasting tools or ERP modules.
• Prepare ad hoc reports, presentations, or analyses for leadership as requested.
• Support documentation of demand planning procedures and process standards.
• Maintain planning calendars, meeting notes, and records related to demand planning activities.
• Provide occasional training or mentoring to team members or cross-functional partners on demand planning concepts or tools.
• Attend professional industry conferences to stay current on forecasting trends and technology.
• Serve as a backup for related planning or supply chain functions during absences or peak periods.
• Provide support to inventory, supply, or planning teams as needed.
• Preform other related tasks or participate in company initiatives that support overall business objectives but fall outside the primary scope of demand management.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Primarily office setting and requires prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for data entry, report preparation, and computer use.
• Occasional standing, walking, or reaching as needed to retrieve files or attend meetings.
• Occasionally lift or move materials up to 15 pounds.
• Visual acuity is required for viewing computer screens, reading reports, and analyzing data.
• Typical office environment with standard lighting, temperature, and noise levels.
• Standard business hours, with occasional extended hours during month-end, forecasting cycles, or critical business deadlines.
• Interaction with cross-functional teams, often through virtual collaboration tools.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Ability to interpret complex data, identify trends, and make sound, data driven decisions.
• Work effectively across departments to build consensus and align demand plans with organizational goals.
• Strong verbal and written communication skills for presenting forecasts, insights, and recommendations to leadership.
• Demonstrates foresight in aligning demand forecasts with long-term business objectives and market trends.
• Identifies potential demand issues and develops proactive solutions to balance supply and demand.
• Maintains high accuracy in forecasting, data analysis, and reporting.
• Strong understanding of demand planning, forecasting methodologies, and supply chain principles.
• Familiarity with Sales and Operations Planning processes and cross-functional business alignment.
• Knowledge of statistical forecasting tools and techniques (regression, moving averages, seasonality modeling)
• Working knowledge of ERP and demand planning systems or equivalent.
• Understanding inventory management, procurement, and logistics concepts.
• Proficiency with data analysis and reporting tools.
• Ability to analyze large datasets and translate into actionable business insights.
• Strong organizational and time management skills; capable of managing multiple priorities under tight deadlines.
• Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
• Capacity to lead meetings and influence cross-functional teams without direct authority.
• Ability to adapt to changing business conditions and market dynamics.
• High level of integrity, accountability, and commitment to continuous improvement.
• Strong quantitative and analytical background with experience using statistical models and demand planning software.

EDUCATION & EXPERIENCE:

REQUIRED:

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, Economics, Statistics, or a related field is required.
• 5-7 years of experience in demand planning, forecasting, or supply chain management, preferably within a manufacturing, distribution, or consumer goods environment.
• Demonstrated experience with forecasting tools, Erp systems, and data analytics platforms.
• Proven track record of improving forecast accuracy, supporting S & OP processes, and collaborating across department

PREFERRED:

• Master’s degree in Business, Supply Chain, or related discipline.
• Professional certifications such as APICS CPIM, CSCP, or IBF Certified Professional Forecaster.
• Experience leading a demand planning team or function in a multi-site or global organization.
• Familiarity with Lean, Six Sigma, or Continuous improvement methodologies.

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

WESTPORT AXLE CO, a subsidiary of Universal Logistics Holdings, Inc. is a leading transportation and third-party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. Westport's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.

This operation supports a full range of our value added services. We manage and operate a warehouse facility which encompasses: Picking, Packing, Storage, and Shipping of automotive parts and equipment. This operation ships to various dealers, warehouses, and distribution facilities - as well as direct to the assembly line in a Just-in-Time (JIT) capacity.

Schedule:

Tuesday - Friday from 6:00pm - 4:00am (B-Crew)

Responsibilities will include but not be limited to:

• Inventory control and cycle counts
• Managing materials and maintaining records
• Prepare reports on inventory levels, usage and trends
• Quality and safety compliance; involving company policies and procedures
• Interacting with the customer on a daily basis, and ensuring customer satisfaction
• Other tasks delegated by the management

The ideal candidate should possess the following:

• Experience in a warehousing, distribution or transportation environment
• Bachelor’s or Associate’s degree preferred
• Effective oral and written communication skills
• Strong computer skills, including knowledge of Microsoft Office
• Problem solving and analytical skills, as well as a strong attention to detail
• Strong work ethic, ability to multitask
• A competitive and career oriented mindset

LGG INDUSTRIAL is a solutions-driven distributor of fluid handling, material conveyance and sealing products and services. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to create value for the North American industrial market by combining standard shattering service with deep technical know-how.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit THIS OPPORTUNITY

Role Profile

Position: Director, Supply Chain Management

Job Location: Pittsburgh, PA

Job Type: Full-Time

Status: Exempt

Summary of the Role

Responsible for leading the company’s North American supply chain management organization, including purchasing, inventory management and logistics.

Responsibilities

• Lead global sourcing and import strategy, including freight optimization, tariff management, supplier performance monitoring, and risk mitigation
• Establish governance framework for buyer performance, buying plan compliance, and execution discipline
• Develop and implement supply chain strategies to support the company’s sales and marketing plans and business goals
• Collaborate closely with sales, customer service and operations to improve internal/external service levels and operating performance
• Drive continuous improvement efforts across supply chain functions
• Develop inventory strategy and forecast that effectively supports sales growth, working capital forecasts and minimizes obsolescence
• Establish standard operating procedures based on best practices in purchasing, inventory management and freight management and coach team to consistently execute at a high-performing level
• Ensure key performance indicators for each functional area are aligned with the company’s strategic and financial goals; set targets and lead team to achieve objectives
• Establish strong relationships with key business partners, and support strategic, cross-functional initiatives
• Provide updates to the executive committee on supply chain performance, strategic priorities and initiatives
• Build, develop, and lead a strong and knowledgeable team of associates
• Develop and manage annual operating expense budget
• Negotiate favorable terms with strategic suppliers and develop strong network of relationships
• Lead sourcing initiatives to identify alternative vendors that improve supply, costs and other commercial terms
• Ensure vendor compliance with company policies
• Provide guidance and support to the vendor data management team to ensure master data is timely, accurate and complete and updates/change requests are processed within defined service level agreement
• Support due diligence process for potential acquisitions and support the integration team
• Maintain strong commitment to safety policies and procedures

Skills and Abilities

• Strategic thinker with the ability to develop and implement sustainable supply chain plans
• Proven ability to effectively lead a supply chain team, including remote workers
• Outstanding quantitative and data analysis skills
• Ability to solve complex supply chain challenges
• Strong project management skills
• Ability to influence individuals and teams with or without reporting relationships
• Continuous improvement mindset
• Comfortable and effective negotiating with suppliers
• Change agent with ability to influence at all levels of an organization
• Effective communication/presentation skills

Qualifications

• Ten years of relevant supply chain experience, some experience in the B2B distribution industry strongly preferred (industrial product categories a plus, but not required)
• Bachelor’s Degree from an accredited, four-year college

Total Rewards

• Competitive compensation plan
• Health Benefits: medical, dental, vision, short-term and long-term disability
• 401k with company match
• Paid time off

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.

We are looking for a manager to join our Data and Technology team with the Client Growth Analytics group at BPN. A successful candidate should be a product-minded, hands-on individual with a strong understanding of technical buildouts, strong leadership skills, entrepreneurial spirit and interest in media and marketing.

You will be critical in helping establish a suite of automation tools & products for a large pharmaceutical client. Curiosity and passion for automation, data management, digital data and new technologies, is a must!

Primary day to day tasks will include working with teams across Initiative to gather requirements and information on workstreams which can be streamlined, developing complex buildout blueprints, leading coding & technical work and communicating with key stakeholders.

A successful candidate will have a wide variety of skills in media, technology, data, and cross team management.

Key Responsibilities:

Essential Functions:

• 
  
• Collaborate with other company teams to identify existing procedures and identify areas for automation / improvement.
  
• Engage proactively with key stakeholders and end users to collaboratively define, assess, and prioritize business needs across the organization.
  
• Responsible for designing major programming & buildout blueprints and executing development work on said requirements.
  
• Translate high-level requirements into detailed user stories and use cases that design, and development teams can easily implement.
  
• Contribute to certain strategic planning activities and operational improvement initiatives.
  
• Assist in developing marketing and training materials, and be the subject matter expert to provide demos, education, and training to drive adoption of the product.
  
• Assist the management and mentoring of a team, ranging from entry level staff to managers.
  

Required Skills & Experience:

• 
  
• 3+ years of automation development work
  
• Intermediate or better SQL skills
  
• Expert in Excel from basics (pivoting, VLOOKUP's, data manipulations, etc.) to advanced skills (macro creation, custom programming, developing plugins, etc.) is a must.
  
• 2 years of Programming in Python or C++
  
• Excellent organizational skills: capacity to manage multiple priorities and tasks simultaneously and communicate with all levels of management.
  

Desired Skills & Experience:

• 
  
• Experience with advertising technologies or operations (media planning, buying, reporting) is a plus.
  
• Experience working with data from digital channels (DCM, Meta, AdWords, Bing, etc.) is a plus.
  
• Previous management experience is a plus.
  
• Experience working with databases, SQL, tableau and other tools are a necessity, specifically Snowflake.
  
• Advanced Programming Experience in Python and/or C++, with a strong understanding of object-oriented programming
  
• Excellent written and oral communication skills including presentation experience to large and diverse audiences.
  
• Exceptionally self-motivated and directed.
  
• Experience advocating and driving product adoption and usage.
  
• Superior analytical, evaluative, and problem-solving abilities.
  

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

The Opportunity

Join an industry leading EA function within MassMutual that creates alignment between technology and business strategy. You will have an opportunity to guide the process of planning and designing capabilities to maximize the value of IT and enable the company to make high impact, long-term decisions. This will be accomplished through architecture strategies, blueprints and road maps that standardize technology stacks which create engineering speed and agility through the innovative use of data science, data analytics, cloud and API’s. The EA will work with a team that embrace diversity in all of its forms, respect and have fun.

The Team

The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is seeking an outstanding Enterprise Architect (Application) to join our team. Enterprise Architecture is composed of Business, Application, Infrastructure, Technology & Design and Security architecture domains. Joining this team will give the Application EA a unique perspective and opportunity to partner with best-in-class architects on enterprise wide technology initiatives.

The Impact:

This role will work with IT and Business stakeholders of business delivery teams, engineers, application operations, product managers, and enterprise stakeholders to help deliver innovative, data-driven systems aimed at transforming the insurance industry. As part of the application architecture team, incumbents may be responsible for any of the following:

• Partner with senior leaders to develop and maintain the Technology strategies & roadmap focused on Wealth Management
• Manage a domain(s) of the MassMutual Application Portfolio Management data for quality
• Technical evaluations and benchmarking of core application platforms, frameworks and technologies
• Specification and publication of standards around application design and software engineering best practices
• Thought leadership and active participation in conferences and research with strategic partners and academic institutions
• Partner with business executives and senior architects to identify data and process issues, then provide solution options and recommends options
• Provide recommendations on system options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals and processes
• Engage in SA problem solving, snapshots and full architecture documents
• Actively publish deliverables, and utilizes multi-media to educate and engage with federated solution architecture community members
• Collaborate with extended enterprise architecture, business, and IT support teams to communicate architecture strategies, standards, and direction
• Stay abreast of emerging technologies

The Minimum Qualifications

• Bachelors degree in Computer Science, Engineering or related Technical degree
• 8+ years of related IT Solutions Architecture or Technical Lead experience

The Ideal Qualifications

• 10+ years of related IT Architecture or IT consulting experience
• P referred job experience includes some knowledge of Insurance and Wealth Management  
• Experience with technology supporting: Financial Planning, Order Management, Lending, Wealth Investment Products, etc.
• Excellent communication, presentation, influencing and reasoning skills  
• A team-focused mentality with proven ability to work effectively with diverse stakeholders  
• Experience in Capability mapping and business architecture concepts
• Strong interpersonal skills, with an emphasis on the ability to effectively influence others, collaborate and partner. 
• Understanding of the impact of IT on business results  
• Demonstrated experience using Architecture Methodology (TOGAF, Archimate) 
• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one 
• Experience in Public Cloud platforms (preferably AWS), solution design and development using Cloud-native services, and understanding of cost rationalization. 
• AWS/Azure Cloud Certification  
• Strong experience in Architecture and Design patterns 
• Developed acumen in Domain Driven Design 
• Strong experience with event streaming design and implementation using Kafka, along with web service protocols and patterns like SOAP, REST, JSON, XML/XSDs. 
• Experience with REST API for data interchange and API-driven systems integration decoupling digital and backend systems. 
• Track record of designing architectural reference material  

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Enterprise Architecture team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

#LI-RK1

We are looking for a detail-oriented individual who will be handling returned material and answer general questions regarding replacement parts’ orders and Return Material Authorizations (RMAs) status, document and process customer returns for credit or replacement, evaluations, minor repairs, validate warranty status, provisioning of basic devices per customer needs while performing warehouse duties.

Essential Duties and Responsibilities:

• Document, Sort, Evaluate, Receipt of goods in the system and Creating factory complaints on daily basis to meet customer and company expectations.
• Responsible for validating returns based against company RMA policy.
• Responsible for researching customer queries regarding their RMAs as well as working with other teams within the organization to ensure accuracy and timely receiving of customer returns.
• Inventory movement and dispositioning of returned product based on condition.
• Providing follow-up communication regarding RMAs requests as needed.
• Test, program, configure and perform minor repairs of parts.
• Performs other duties as needed for job completion.
• Projects a professional and courteous image of ASSA ABLOY Global Solutions.

Education and Work Experience Requirements:

• Three years or more working in a fast-paced customer service environment, preferably involving the return of goods and product support.
• Detail oriented with ability to focus on assigned task with minimal supervision and achieve completion in respected time.
• Must have good technical/mechanical aptitude
• Must have good interpersonal and customer service skills.
• Must be able to lift a minimum of 45 lbs.
• High School Graduate.
• Associates Degree in electronics is a plus.

Software and Technical Skills:

• MS-Windows and MS-Office Suite
• Experience with company management system such as SAP, AX Microsoft Dynamics or equivalent.
• Experience with customer service system such Service Now, Microsoft Dynamics CRM or equivalent.
• Knowledge of computer hardware, peripheral devices, and networking a plus.

Preferable electronic background:

Any working experience with the following a plus:

• Digital Voltmeter use and applications
• Basic understanding of low voltage circuits and wiring diagrams
• Solder surface mount and through hole circuit boards

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.