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Head of Business Operations

Brief Summary

The Head of Business Operations owns the configuration, integrity, and scalability of the company's business operations systems, serving as the bridge between business strategy and technical execution reporting directly to the CEO/Co-Founder. This role is responsible for translating institutional knowledge into scalable business processes,

ensuring data integrity, and enabling the transition from ad-hoc decision making to data-driven workflows. This is a senior management role with individual-contributor responsibilities, broad cross-functional authority, and high executive visibility.

The Head of Business Operations will take a lead role in defining the data architecture, implementing process guardrails, and analyzing operational data to drive strategy. This person acts as the cross-functional orchestrator of the business operations system, collaborating with Sales, Production, and Leadership to extract & refine business logic and codify it into streamlined processes. Success in this role requires a strong backbone to enforce higher standards, and an analytical and systems-thinking mindset to visualize downstream effects.

What Success Looks Like

● All core workflows are analyzable, have entrance/exit criteria, and are governed by continuously improving SOPs

● Leadership can answer key operational questions without ad-hoc data pulls

● Administrative overhead for sales and production staff is measurably reduced through intuitive, user-centric workflow design and automation.

● Data integrity is proactively enforced through automated validation gates, ensuring all transactions reaching Production meet technical completeness standards

● Schema changes follow a formal change process without disruptive production breakage

● Cross-team handoffs show measurable reductions in rework or delays

● Operational reporting has shifted from reactive status checks to predictive insights, providing automated triggers for churn risks and production bottlenecks

Duties & Responsibilities

Requirements Engineering (Internal Product Owner)

● Conduct structured interviews with stakeholders (Sales, Production) to extract complex business logic, transforming qualitative requirements into workflow pipelines, binary system gates, and automation triggers.

● Treat internal tools as a "Product" and internal staff as "Users," conducting user research to ensure workflows are intuitive and reduce friction.

● Act as the liaison between business stakeholders and technical teams to ensure alignment.

● Define, mandate, and manage the company's "Data Dictionary" and Standard Operating

Procedures (SOPs), ensuring a unified language and common framework is adopted across all functional teams.

System Ownership & Platform Governance

● Own the configuration and architecture of the company’s operating platform (currently ), defining object relationships and preventing schema drift.

● Translate strategic business objectives into system logic, automation rules, and workflows to create a scalable operating platform that generates measurable, actionable data.

● Define and enforce strict "Entrance and Exit Criteria" for all business process stages to prevent data errors (the enforcement aspect).

● Manage the change control process for system updates to prevent disruption to active workflows.

Business Intelligence

● Responsible for building decision-grade operational reporting and analysis (but not exploratory data science/research or data engineering).

● Query and analyze cross-functional data to drive strategic business decisions, identify performance gaps, and uncover opportunities for revenue optimization and growth (e.g., ROAS, marketing attribution, churn risks, customer LTV).

● Own and facilitate the weekly business review, working with management and leads to refine reporting and insights across the organization.

● Design and maintain management reporting dashboards to track key performance indicators and operational health.

Decision Authority

This role has final decision authority over the following areas:

● Operating system structure and data definitions

● Workflow stage definitions and gating logic

● Approval or rejection of system changes that affect data integrity

Desired Qualifications & Traits

● Systems Thinker: Possesses strong systems thinking capabilities, naturally visualizing the downstream effects of upstream changes (e.g., how a change in the Sales form affects the Production floor). They prioritize long-term scalability over short-term "hacks."

● Pragmatic Architect: Maintains a pragmatic approach to architecture, balancing "perfection with business utility." They know when to implement a rigid constraint and when to allow manual flexibility, always focused on delivering high-utility features.

● Operational Excellence Steward: Demonstrates operational discipline and the ability to define, promote, and enforce process compliance among diverse teams. They value consistency and predictability and are willing to say "No" when requests threaten system integrity and guide the team to the right trade-off.

● Analytical & Problem-Solving Mindset: Possesses an investigative nature, focusing on finding root causes and proactively hunting for "process leaks" and undefined variables. They validate assumptions with data rather than anecdotes.

● Coach & Change Leader: Possesses high emotional intelligence and the teaching ability to re-program legacy habits. They can explain why a new system is better to resistant teams and guide them through the transition with patience and clarity.

● Ambiguity Simplifier: Has the ability to simplify ambiguity, taking chaotic business inputs and structuring the information into linear, standardized processes.

● Translator & Data-Centric Communicator: Has strong communication skills to fluently bridge the gap, explaining technical constraints to non-technical stakeholders in plain English.

● Detail-Oriented: Is highly detail-oriented, obsessed with consistent naming conventions and data definitions. They notice misalignment in data definitions immediately, ensuring organizational clarity and data integrity.

Experience & Educational Requirements & Preferences

Experience & Educational Background

● 7+ years of experience in Business Operations, Systems Administration, or Data Analysis.

● Bachelor’s degree in Business, Information Systems, or related field required, Master's degree preferred.

● People Management and Team Building

Platform Expertise & Architecture

● Low-Code/No-Code Mastery: Advanced proficiency with Low-Code/No-Code platforms ( , Airtable, Salesforce) is required, including the management of complex automation rules, dependencies, and integration webhooks.

● Business Object Modeling / Relational Database Design: Proven experience designing relational database schemas (One-to-Many, Many-to-Many), specifically including the ability to translate flat spreadsheets into relational objects (e.g., separating "Orders" from "Line Items").

● API & Integration Knowledge: Ability to read API documentation to understand system

capabilities/limitations.

● Lightweight Scripting & Automation (Preferred): Proficiency with basic data-related scripting (Python, SQL) or advanced spreadsheet macros (VBA) to independently manipulate datasets or prototype logic is a strong plus.

Process, Intelligence, & Change Management

● Business Process Modeling (BPM): Experience with Business Process Modeling (BPM), including creating detailed swimlane diagrams to visualize hand-offs and defining strict "Entrance and Exit Criteria" for process stages.

● Business Intelligence (BI) & Reporting: Proficiency in designing Business Intelligence (BI) dashboards and reports, with an understanding of how to structure data for customer segmentation and cohort analysis.

● Change Management & Training: Experience managing change, designing rollout plans, and creating training materials and SOPs for users in a fast-paced environment.

Clayco - South Bend, IN, United States

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the \"art and science of building,\" providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.

The Scheduling And Planning Manager builds and maintains the project schedule and the different baselines in accordance with Clayco's policies, owner requirements, and the on-going analysis of the network logic and validation as it complies with the intent of the project team. Cost and resource loading including the Clayco metrics and general conditions is required on all project schedules so, all report generation and cash flows will be a critical element of the role.

Periodic progress updates of in-progress schedules. Collection of all pertinent data required to update the schedule. The Scheduler is responsible for collection of update data from multiple sources, including the Project Manager, Superintendent, and Owners Representatives and subcontractors. All update data shall be approved by the Project Manager prior to incorporation into the schedule.

Maintenance of Project Schedule Baselines. Maintains Project Schedule Baselines in accordance with Clayco's policy regarding Baselines and any additional requirements the Owner's contracts may include.

Periodic Performance Report Generation. Generation of project specific Performance Reports as well as Clayco Standard reports, including but not limited to: Critical Activities Report, Baseline Deviation Report, Earned Value Performance Index Report and Project Cash Flow Report.

Cost and Resource Loading of Schedules. Required at a minimum on all Clayco projects to include the Clayco Metrics Resource Set for project staff and General Conditions. As required by the project, updating cost and resource actuals may be required as part of the periodic progress update process.

Network Logic Analysis and Validation. On-going analysis of the network logic and validation that it complies with the intent of the project team and that it complies with the Clayco Standard Guidelines for network logic. The network logic on-going analysis shall also include removal of extraneous and superfluous dependencies that may cause errors in calculating total float and criticality.

Assist in preparation of Monthly Schedule Reporting. Preparation of the required reports for the project and shall include assisting with the draft of the Monthly Schedule Narrative.

Schedule Development. Developing schedules from the ground up for both proposals and construction projects. Development of both types of schedules shall be a team effort.

Bachelor's Degree in Engineering, Construction, or related major is required.

6-10 years of scheduling experience.

Data Center experience.

Recent expertise and a proven knowledge of Primavera P-6 scheduling management system.

Project Management experience working for general contractor preferred.

Strong computer skills, including proficiency in Microsoft Project, Word, Excel, and Outlook and willingness to regularly update skills.

Knowledge in BIM and how it relates to scheduling and sequencing is preferred.

Ability to travel and move depending on project locations. Excellent communication skills, both oral and written.

Excellent listening skills with attention to detail.

Excellent and efficient quality of work.

Highly entrepreneurial, hardworking, and self-motivated, with the ability to work equally well on own as well as in a team environment.

Ability to walk the job site, climb ladders, and multi floor scaffolding.

Ability to lift objects at least 30lbs.

This position will service our clients in the Midwest region.

Our clients and projects are nationwide Travel will be required

No other builder can offer the collaborative design-build approach that Clayco does.

We work on creative, complex, award-winning, high-profile jobs.

The pace is fast!

This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.

2025 Best Places to Work St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.

2025 ENR Midwest Midwest Contractor (#1).

2025 ENR Top 100 Design-Build Firms Design-Build Contractor (Top 5).

2025 ENR Top 100 Green Contractors Green Contractor (Top 3).

2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3).

Discretionary Annual Bonus: Subject to company and individual performance.

Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

We are building a Business Operations Center of Excellence, and we need a Product Data Analyst to serve as the "Guardian of the Golden Record." In this role, you are the absolute owner of product data integrity as it relates to the digital customer experience. You ensure that every item we sell is accurately represented across every touchpoint—from our ERP and PIM to our website storefront and marketing feeds. This is not a data entry role; it is a high-impact technical logic and investigation role. You will work directly with our Data Platform and Software Engineering teams to define business rules, audit data health via complex SQL, and troubleshoot data transmission errors before they impact the customer.

Responsibilities

• Storefront Governance: Serve as the absolute owner of product data integrity within the PIM. Ensure that all storefront-critical attributes (pricing, dimensions, weights, image links) are accurate and standardized for a seamless customer experience.
• Technical Data Auditing: Write and run complex SQL queries against our centralized database to identify anomalies, "orphan" records, and data hygiene issues that need resolution. You will be expected to query across multiple schemas to validate data consistency between systems.
• Feed Logic & Mapping: You will manage the logic of how data translates from our PIM to external endpoints. You will ensure that our products appear correctly on Google Shopping, Meta, Amazon, and other marketplaces by managing feed rules and mapping definitions.
• API Payload Analysis: You will act as the first line of defense for data transmission errors. If a product isn't showing up on the site, you will review the JSON/XML response bodies to determine if it is a data payload error or a software code bug.
• Cross-Functional Impact Analysis: You will act as the gatekeeper for data changes, predicting downstream impacts (e.g., "If Merchandising changes this Category Name, it will break the Finance reporting filter").
• Hygiene Logic Definition: You will partner with our IT/Database team to define automated health checks. You identify the "rot" (bad data patterns), and they implement the database constraints to stop it.

What You Will NOT Do (The Boundaries)

• No Web Development: You are not a Front-End Developer. You do not write HTML, CSS, or React code. You ensure the data powering those components is 100% accurate.
• No Manual Data Entry: Your job is not to copy-paste descriptions. You build the systems, bulk processes, and logic that ensure data quality at scale.
• No Database Administration: You do not manage server uptime or schema changes (IT owns this). You own the quality of the records inside the database.

Intersection with Technical Teams

• With IT (Database Mgmt): IT owns the infrastructure and schema; you own the quality of the data within it. When you identify a systemic issue (e.g., "5,000 orphan records"), you partner with IT to implement the technical fix (scripts/constraints).
• With Software Engineering (Commerce): If a product is missing from the site, you check the data payload. If the data is correct, you hand off to Engineering, confirming it is a code/caching bug rather than a data error.

Experience, Skills, & Ability Requirements

• 5-8 years of experience in Data Management, PIM Administration, or technical eCommerce Operations.
• SQL Proficiency: You are comfortable writing queries beyond simple SELECT *. You should be proficient with CTEs (Common Table Expressions), Window Functions (e.g., Rank, Lead/Lag), Subqueries, and complex Joins to act as a forensic data investigator.
• API Fluency: You can read and understand JSON and XML. You know what a valid payload looks like and can spot formatting errors or missing keys.
• Data Manipulation: You are an expert at handling large datasets (CSVs, Excel) and understand data types, formatting standards, and normalization concepts.
• You love hunting down the root cause of an error. You don't just fix the wrong price; you find out why the price was wrong and build a rule to stop it from happening again.
• You have high standards for accuracy. You understand that a wrong weight in the system means a financial loss on shipping for the business.

Bonus Points (Nice-to-Haves)

• Familiarity with Visio/Lucidchart to visualize data flows.
• Ability to build simple dashboards in Tableau to track data health scores.
• Basic familiarity with Python or R for data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Job Summary
Under the direction of the Director of Automation, the Automation Continuous Improvement Engineer is responsible for analyzing, developing, supporting, and documenting the ongoing continuous improvement projects within the Automation Engineering department to increase the efficiency, operation and readiness of the plants automation equipment. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions and required documentation.

The CI Engineer will use Six Sigma tools to analyze and support recommendations for machine improvements and cost saving projects. "

Essential Functions:

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• Provide analytical data and documentation to support machine improvements that will lead to improved machine efficiencies.
  
  
• Collaborate and review suggested design improvements with Automation Engineer Design Team
  
  
• Ensure conformance to engineering codes, IATF16949 and HellermannTyton standards for quality
  
  
• Use CAD/SolidWorks software to create/modify and update drawing within the EPDM vault
  
  
• Use AB software to create/modify and update machine Programmable Logic Control programs as required.
  
  
• Modify and update CAD/SolidWorks files in accordance to standard processes in place in the department.
  
  
• Possess advanced skills with vision systems and integration for quality inspections.
  
  
• Build and develop strong working relationships with cross-functional teams to work towards common goals and projects outcomes defined by Operations plant management team.
  
  
• Participate in project hand off processes that require process optimization, process flow, and assisting with training as required.
  
  
• Evaluate high scrap machines/cells using problem solving techniques that could include analysis of material, tooling, process or equipment and prepare data to support recommendations/findings.
  
  
• Lead cross-functional teams to successful project completion outcomes, as directed by the Director of Automation and Operations management team.
  
  
• Recommend and implement measures to improve equipment performance, quality and production methods.
  
  
• Stay current with technology and industry standards
  
  
• Comply with all quality and safety regulations in compliance with OSHA and HellermannTyton policy
  
  

Other Functions

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• Travel could be required on a "as needed" basis
  
  
• Attend all meeting with cross-functional teams to review project work and direction
  
  
• Lend support through training and technical advice to help other technicians become more efficient.
  
  
• All employees entering the manufacturing area and other identified locations must wear the designated Personal Protective Equipment (PPE) as a condition of employment.
  
  

Success in this role will require

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• Use of SolidWorks/Cad System
  
  
• Use of AB Programmable Logic Control software as required
  
  
• Six Sigma methodologies and practices
  
  
• Project management skills and creating documentation
  
  
• Ensure conformance to ASME codes as required
  
  
• Follow all IATF16949 and company standards for quality and manufacturability
  
  
• Manage and leverage resources to complete projects on time and within budget
  
  
• Vision System Integration and control
  
  
• Ability to define problems, collect data, establish facts and draw valid conclusions to recommend improvements.
  
  
• Ability to effectively present information and respond to questions from groups, managers and fellow team members.
  
  
• Experience in communicating with suppliers and vendors
  
  
• Basic to advanced skills in pneumatic systems
  
  
• Advanced Programmable Logic Control knowledge
  
  

What You'll Bring

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• Bachelor of Science (B.S.) or equivalent from a four year college or technical school with 3+ years experience in Automation Design/Integration and Continuous Improvement projects involving automation.
  
  
• Ability to read and interpret documents such as technical specifications, schematics, and ladder logic
  
  
• Certified Six Sigma Green Belt is preferred
  
  
• Ability for overnight travel by air or land as needed.
  
  
• Must have a valid drivers license, with an acceptable driving record, along with adequate insurance
  
  

Rev. 9.21.2021

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• Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
  
• Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
  
• Excellent analysis, decision-making, and problem solving skills.
  
• Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
  
• Ability to communicate effectively verbally and in writing. Able to work well under pressure and as part of a team.
  
• Strong knowledge of interpersonal skills/team building. Familiar with project management concepts.
  
• Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
  
• Pays attention to detail.
  
• Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
  
• In-depth understanding of organizational functions, behavior, and inter-relationships.
  
• Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.
  

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• COBOL, DB2, JCL and mainframe
  

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• Native CICS, IMS DB, Experience in Health Care/Insurance industries
  

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• 6 years-of application development, systems testing or other job related
  

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• Bachelor's degree-in Computer Science, Information Technology or other job related degree.
  

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• 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree
  

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• Must have good verbal and written skills.
  
• Must be able to follow directions, adapt to changing requirements, and show initiative in learning and growing with the team.
  

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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Comply with work scope instructions as directed by our Maintenance Operations Control
• Perform on-wing and off-wing engine maintenance including engine changes.
• Must be able to obtain and maintain repair station inspection approvals.
• Ability to interface with customers.
• Ability to lift up to approximately 50 pounds and pass a required eye exam
• Use troubleshooting logic to identify defects in component or parts and access / use engine data materials such as AMM, EMM, IPC, etc.
• Understand; interpret and apply Service Bulletins, FAA Advisory Directives and Technical Variances when applicable

• High School Diploma or GED (General Educational Development) with 3+ years of aircraft maintenance, repair, and/or overhaul experience with FAA Airframe & Power Plant License, OR
• Associate degree with 2+ years of aircraft maintenance, repair, and/or overhaul with FAA Airframe & Power Plant License
• Ability to pass a required eye exam and lift engine components weighing up to approximately 50 pounds
• This position is a FAA designated safety-sensitive position. Selected candidate must successfully complete a FAA/DOT pre-employment background check, a FAA/DOT drug screen that tests for the presence of Marijuana, Cocaine, Opiates, Phencyclidine and Amphetamines (or metabolites of those drugs) and comply with FAA-mandated rules on drug and alcohol use.
• In order to be considered for this position you must be a US Citizen or U.S. Permanent Resident

• Prior Rolls-Royce Gas turbine engine experience
• Prior customer relations experience
• Engine or Aircraft log book familiarity
• FAR145 repair station Release experience
• Proficient in the use of Microsoft Word, Excel and PowerPoint
• Borescope experience