Liberty Software Support Jobs in Usa

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The Programmatic Ads team integrates with external demand partners (DSPs, SSPs, etc) through OpenRTB. We drive performance optimization (latency, conversion, engagement, fill rate, etc) for our programmatic ad products. We are also responsible for building internal tools to better enable cross-functional teams.

What you'll do:

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• Lead one or two partner integrations, and work closely with product managers, data scientists, other cross-functional teams, and external partners to understand business requirements and translate them into technical solutions.
  
• Independently drive the full software development lifecycle, including ideation, technical design, prototyping, development, and release.
  
• Independently drive problem-solving and product iterations by utilizing A/B testing.
  
• Establish and maintain a high standard for technical excellence and production quality.
  
• Mentor junior engineers on the team and provide design and coding feedback.
  

What we're looking for:

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• Bachelor's degree in computer science, a related field or equivalent experience.
  
• 8+ years of hands-on backend software engineering experience in large-scale distributed systems.
  
• Passion for working on ad products work.
  
• Excellent communication and stakeholder alignment skills.
  
• Strong problem-solving skills and analytical mindset, with the ability to use data to guide decisions.
  
• Experience with ad serving platform, ad exchange, supply-side platform, or demand-side platform.
  

In-Office Requirement Statement:

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• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  

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• This role will need to be in the office for in-person collaboration twice a month, therefore needs to be in a commutable distance from the Seattle office.
  

Relocation Statement:

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• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

Pinterest's Security team is seeking an experienced Security Software Engineer to help keep our 619 million monthly active users safe from real-world threats. You will build tooling, product enhancements, and work with teams to improve our overall security posture and enhance our secure development lifecycle. We are looking for a candidate with a passion for security and innovation, who will research and develop new solutions to secure our products.

What you'll do:

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• Design and build out our rules, processes, and platform for our secure development lifecycle.
  
• Deliver and review code that is well-documented, tested, and operable.
  
• Work cross function to architect scalable and secure solutions to a variety of Pinterest's problems.
  
• Conduct regular security assessments including design reviews.
  
• Help rework our existing controls to address increased productivity due to AI and new AI threats.
  

What we're looking for:

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• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  
• 5+ years of experience in product security, application security, or security related software engineering role.
  
• Enthusiasm for the constant fight to ensure security and privacy.
  
• Proficiency in a dynamic programming language such as Python.
  

In-Office Requirement Statement:

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• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
  

Relocation Statement:

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• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

Our industry leading client is hiring a Software Procurement Manager who will drive strategic sourcing, negotiate high‑impact contracts, and influence enterprise‑wide procurement decisions. An ideal candidate is someone who excels in supplier strategy, cross‑functional collaboration, and delivering measurable business value.

What You'll Do

• Lead large‑scale software and technology procurement negotiations
• Guide cross‑functional teams through RFP/RFQ/RFI processes
• Develop sourcing strategies aligned with business goals and market dynamics
• Identify and evaluate new suppliers, including financial stability assessments
• Partner with technical and business stakeholders to define sourcing requirements
• Drive cost‑saving initiatives and present executive‑level recommendations
• Manage supplier performance and handle escalation issues
• Support enterprise adoption of new technologies, services, and tools

What You Bring

Required

• Bachelor's degree or equivalent experience
• 3+ years of procurement contract negotiation and management experience
• 1+ year of experience with e‑procurement or contract management tools
• Strong negotiation, communication, and stakeholder‑management skills
• Ability to manage multiple projects in a fast‑paced environment
• Solid understanding of the procure‑to‑pay (P2P) process

Preferred

• Bachelor's degree in Business or Supply Chain Management

Working Environment

• Hybrid schedule: four days onsite, one day remote
• Highly collaborative environment across procurement, finance, product, and technology teams

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

You will be a key member of AT‑PAC’s Product & Innovation team supporting Hi‑Vis®, our scaffold management software. You will combine hands‑on product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale Hi‑Vis®.

Product Support & Troubleshooting

• Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
• Maintain clear customer-facing case notes and knowledge articles in Zendesk.

Onboarding, Training & Enablement

• Lead onboarding sessions, workshops, and webinars for customers.
• Support onsite/remote implementation in collaboration with regional SMEs.
• Create and update user guides, training material, and release‑related communication.

Customer Success & Adoption.

• Support renewal readiness and identify expansion opportunities.
• Develop scalable customer-success playbooks and internal processes.

Cross‑Functional Collaboration

• Provide structured customer feedback to Product.
• Participate in release planning and deliver product demos.
  
  

• 3+ years in Technical Support or Customer Success for B2B software.
• Experience with Zendesk, Azure DevOps/Jira, and Power BI.
• Strong communication skills; confident presenter.
• Previous construction on site project experience it’s a plus, ideally in temporary works/scaffolding background
• Nice to have: CRM experience, additional languages, ConTech/PropTech background, willingness to travel 10–20%.
• AI readiness
  
  

At AT-PAC, you’re not just joining a team, you’re joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations, you’ll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Business Area:

Seniority Level:

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

The Product Security group ensures our platforms are secure by design and compliant with the world's most rigorous industry and government standards. As a Staff Product Security Engineer, you will serve as a technical architect of trust and the primary connective tissue between Security, Product, and Engineering teams. You will be responsible for translating complex global security requirements into actionable, automated engineering solutions, acting as the "go-to" expert for the Security Features team.

As a senior technical member of the team, you will exercise significant latitude in defining technical objectives and architectural approaches to complex challenges. Leveraging a deep understanding of distributed systems and cloud-native platforms, you will lead high-impact, security-driven initiatives across the entire Cloudera product suite.

As a Staff Software Engineer, you will:

• Architect and maintain advanced build tooling to automate and accelerate vulnerability remediation across all engineering pillars.

• Lead Proof of Concepts (POCs) and evaluate third-party security tools to enhance our security posture without compromising developer velocity.

• Design and develop core security features, including FIPS compliance, TLS/Encryption, Secrets Rotation, Identity & Access Management (IAM), and Certificate Management.

• Drive root-cause analysis and triage for complex, product-wide stability issues related to security infrastructure.

• Engineer specialized observability tools, such as encryption inventories, to audit and measure security standards during feature delivery.

• Author comprehensive design specifications and test plans for cross-component security features, providing technical clarity in the face of ambiguity.

• Elevate the team's technical bar through high-quality code reviews, documentation standards, and active mentorship of engineering talent.

• Partner across organizational lines, collaborating with internal stakeholders and senior management to resolve customer escalations and align with long-term objectives.

We're excited about you if you have (Required Qualifications):

• Bachelor's degree in Computer Science or a related field (or equivalent experience) with 6+ years of professional software engineering experience.

• Deep technical expertise in containerized environments, specifically Kubernetes (EKS) and Docker.

• Strong command of general-purpose and scripting languages, including Java, Python, Go, and Bash.

• Proven experience with Infrastructure-as-Code (IaC) tools such as Terraform and Helm to automate secure infrastructure rollouts.

• Expert-level experience automating complex CI/CD pipelines using platforms such as GitLab CI/CD, Jenkins, or GitHub Actions.

• Exceptional troubleshooting skills with a track record of identifying root causes for site outages and resolving P1 escalations.

You may also have (Preferred Qualifications):

• Experience with Post-Quantum Cryptography to support upcoming product transitions.

• Practical experience with FIPS 140-3, TLS 1.3, and modern encryption standards.

• Proven ability to automate CVE remediation and integrate SAST/DAST scanning tools-such as Trivy, Aquasec, Tenable, or Fortify-into developer workflows.

• Familiarity with government compliance frameworks and industry standards including FedRAMP, ISO 27001, and SOC 2.

• Deep understanding of secure coding practices and common vulnerabilities as outlined in the OWASP Top 10.

• Experience working with Identity and Access Management (IAM) or Identity Governance platforms.

• Strong management skills with a demonstrated ability to influence cross-functional teams and drive results in a remote environment.

This role is not eligible for immigration sponsorship

What you can expect from us:

• Generous PTO Policy

• Support work life balance with Unplugged Days

• Flexible WFH Policy

• Mental & Physical Wellness programs

• Phone and Internet Reimbursement program

• Access to Continued Career Development

• Comprehensive Benefits and Competitive Packages

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA

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