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Customs and Border Protection Officer - Experienced (GS9)
7.21
San Antonio, TX 2 days ago
Customs and Border Protection Officer (CBPO)

NEW RECRUITMENT INCENTIVES!

U.S. Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.



If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.



DON’T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW



As a Customs and Border Protection Officer (CBPO), you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.



Typical assignments include:




  • Enforcing customs, immigration, and agriculture laws and regulations.
  • Facilitating the flow of legitimate trade and travel.
  • Conducting inspections of individuals and conveyances.
  • Determining the admissibility of individuals for entry into the United States; and
  • Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.


Duty LocationsIncentives available for some locations

You will be asked to provide your preference for one of the following mission-critical locations:


Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San
Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando, FL; Honolulu, HI; Chicago, IL; Calais,
Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and
Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and
Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout
River, and Buffalo, NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo,
Presidio, Progreso, and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT;
Blaine, Oroville, and Sumas, WA.


The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States. Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).



Salary – and Duty Location Recruitment Incentives – and Benefits

**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations:



Arizona: Douglas, Lukeville, Nogales, San Luis

California: Calexico

Hawaii: Honolulu

Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro

Michigan: Detroit, Port Huron, Sault Sainte Marie

Minnesota: Grand Portage, International Falls

Montana: Raymond, Sweetgrass

New York: Alexandria Bay, Champlain, Massena, Trout River

North Dakota: Dunseith, Portal

Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford

Washington: Blaine, Oroville



**Recruitment Incentive** Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations:



California: Otay Mesa, San Francisco, San Ysidro, Tecate

Florida: Key West

North Dakota: Pembina



Annual Base Salary for newly appointed CBPOs varies as follows:



GS-9 $61,111 - $124,443 per year

Locality pay varies by duty location.



Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.



Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity. This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Promotions are at the discretion of the agency.



Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.



Qualifications:

You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.



Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes:




  • Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.
  • Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.
  • Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.
  • Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.


The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S. Virgin Islands.



Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. from an accredited college or university; OR



Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.



Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.



Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.



Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).



Veterans’ Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.



Formal Training: You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port. You will then attend a 101-day training program – CBP Field Operations Academy – conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc. Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port. Successful completion of the Academy is required for this position.



How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network page. For Position of Interest, select Customs and Border Protection Officer.



You’ll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.



As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.

permanent
View & Apply
U.S. Customs and Border Protection Career Expo 3/2
✦ New
🏢 U.S. Customs and Border Protection
Salary not disclosed
San Antonio, TX 1 day ago

U.S. Customs and Border Protection Career Expo 3/24 – 3/26 – San Antonio



If you’re ready to explore the rewards and challenges of serving in today’s highly-skilled U.S. Customs and Border Protection, don’t miss the live, three-day CBP Career Expo this March 24 – 26 in San Antonio, TX.



Our expansive, in-person hiring event is free and open to all, with registration required in advance. Event hours will be:





March 24 – 25, 2026, 9 AM – 8 PM CT





March 26, 2026, 9 AM – 2 PM CT



Recruiters will be on hand throughout the event to answer questions and provide valuable input, including resume tips. Plus, to help accelerate your application process, CBP is also offering onsite application submission.



See what it takes to serve as part of the vital CBP mission, providing security for our nation’s borders from those who threaten legitimate trade and travel, safety from harmful substances like fentanyl, and humanitarian aid to those in need.



We will be recruiting for mission-critical roles in both law enforcement and mission operations support. Federal hiring regulations apply to all mission-critical positions. At a minimum, U.S. Citizenship is required.



Federal civil service is a great place to start building a career in law enforcement and learn about the qualifications you’ll need to get your career started. In addition:



Border Patrol Agents that are newly appointed can earn up to $60,000 in incentives. Conditions apply.



CBP Officers have up to $60,000 in incentives available, paid $15,000 per year. Location based.



Air Interdiction Agents and Marine Interdiction Agents can receive $10,000 incentive upon successful completion of academy.



Specific location and schedule details will be provided to all registered attendees in advance.


Register Today!


Not Specified
View & Apply
U.S. Customs and Border Protection Career Expo 3/24–3/26 – San Antonio | Up to $60K in Incentives
🏢 U.S. Customs and Border Protection
Salary not disclosed
Perry, Texas 6 days ago

If you're ready to explore the rewards and challenges of serving in today's highly-skilled U.S.

Customs and Border Protection, don't miss the live, three-day CBP Career Expo this March 24 – 26 in San Antonio, TX.

Our expansive, in-person hiring event is free and open to all, with registration required in advance.

Event hours will be: March 24 – 25, 2026, 9 AM – 8 PM CT March 26, 2026, 9 AM – 2 PM CT Recruiters will be on hand throughout the event to answer questions and provide valuable input, including resume tips.

Plus, to help accelerate your application process, CBP is also offering onsite application submission.

See what it takes to serve as part of the vital CBP mission, providing security for our nation's borders from those who threaten legitimate trade and travel, safety from harmful substances like fentanyl, and humanitarian aid to those in need.

We will be recruiting for mission-critical roles in both law enforcement and mission operations support.

Federal hiring regulations apply to all mission-critical positions.

At a minimum, U.S.

Citizenship is required.

Federal civil service is a great place to start building a career in law enforcement and learn about the qualifications you'll need to get your career started.

In addition: Border Patrol Agents that are Newly appointed can earn UP TO $60,000 IN INCENTIVES.

Conditions apply.

CBP Officers have UP TO $60,000 IN INCENTIVES available, paid $15,000 per year.

Location based.

Air Interdiction Agents and Marine Interdiction Agents can receive $10,000 incentive upon successful completion of academy.

Specific location and schedule details will be provided to all registered attendees in advance.

Register Today!

Not Specified
View & Apply
U.S. Customs and Border Protection Career Expo 3/24 - 3/26 – San Antonio
🏢 U.S. Customs and Border Protection
Salary not disclosed
Killeen, Texas 5 days ago

If you're ready to explore the rewards and challenges of serving in today's highly-skilled U.S.

Customs and Border Protection, don't miss the live, three-day CBP Career Expo this March 24 – 26 in San Antonio, TX.

Our expansive, in-person hiring event is free and open to all, with registration required in advance.

Event hours will be: March 24 – 25, 2026, 9 AM – 8 PM CT March 26, 2026, 9 AM – 2 PM CT Recruiters will be on hand throughout the event to answer questions and provide valuable input, including resume tips.

Plus, to help accelerate your application process, CBP is also offering onsite application submission.

See what it takes to serve as part of the vital CBP mission, providing security for our nation's borders from those who threaten legitimate trade and travel, safety from harmful substances like fentanyl, and humanitarian aid to those in need.

We will be recruiting for mission-critical roles in both law enforcement and mission operations support.

Federal hiring regulations apply to all mission-critical positions.

At a minimum, U.S.

Citizenship is required.

Federal civil service is a great place to start building a career in law enforcement and learn about the qualifications you'll need to get your career started.

In addition: Border Patrol Agents that are Newly appointed can earn UP TO $60,000 IN INCENTIVES.

Conditions apply.

CBP Officers have UP TO $60,000 IN INCENTIVES available, paid $15,000 per year.

Location based.

Air Interdiction Agents and Marine Interdiction Agents can receive $10,000 incentive upon successful completion of academy.

Specific location and schedule details will be provided to all registered attendees in advance.

Register Today!

Not Specified
View & Apply
Entry-Level Customs and Border Protection Officer (GS-5/7)
✦ New
🏢 U.S. Customs and Border Protection
Salary not disclosed

Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES! U.S.

Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.

If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW As a Customs and Border Protection Officer (CBPO) , you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.

Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include: Enforcing customs, immigration, and agriculture laws and regulations.

Facilitating the flow of legitimate trade and travel.

Conducting inspections of individuals and conveyances.

Determining the admissibility of individuals for entry into the United States.

Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.

Duty Locations – Incentives available for some locations You will be asked to provide your preference for one of the following mission-critical locations: Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.

The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States.

Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).

Salary – and Duty Location Recruitment Incentives – and Benefits Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations: Arizona: Douglas, Lukeville, Nogales, San Luis California: Calexico Hawaii: Honolulu Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro Michigan: Detroit, Port Huron, Sault Sainte Marie Minnesota: Grand Portage, International Falls Montana: Raymond, Sweetgrass New York: Alexandria Bay, Champlain, Massena, Trout River North Dakota: Dunseith, Portal Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford Washington: Blaine, Oroville Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations: California: Otay Mesa, San Francisco, San Ysidro, Tecate Florida: Key West North Dakota: Pembina Annual Base Salary for newly appointed CBPOs varies as follows: GS-5 and GS-7 $40,332
- $109,952 per year Locality pay varies by duty location.

Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.

Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity.

This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12.

You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level.

Promotions are at the discretion of the agency.

Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.

Qualifications: You qualify for the GS-5 grade level if you possess one of the following: Experience: A minimum of three (3) years full-time general work experience that demonstrates the ability to meet and deal with people and the ability to learn and be able to apply a body of facts; OR Education Substitution: A bachelor's degree or successful completion of a full four (4)-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of successfully completed college education AND general work experience.

This will be calculated using your resume and official or unofficial college transcripts submitted with your application.

You qualify for the GS-7 grade level if you possess one of the following: Experience: A minimum of one (1) year of specialized full-time work experience equivalent to at least the next lower grade level that includes: Performing physical inspections of people, documents or goods for criminal activity, fraud, and/or illegal operations.

Utilizing observational techniques, evaluating facts, and reviewing documentation while applying Federal, State, or local laws and regulations.

Making determinations in compliance with laws and regulations that may lead to arrests, seizure of property, fines, and/or penalties based on findings.

OR for the GS-7 grade level: Education Substitution: A bachelor's degree with Superior Academic Achievement based on (1) class standing, (2) grade-point average (3.0 or higher), or (3) honor society membership; OR one (1) full year of graduate-level education.

This education must demonstrate the knowledge, skills, and abilities necessary to do the work; OR Combination of Experience and Education: A combination of specialized work experience equivalent to the next lower grade level AND graduate level education from an accredited college or university.

This will be calculated using your resume and official or unofficial transcripts submitted with your application.

If you have previous or current law enforcement or military law enforcement experience , you may qualify at the GS-9 grade level.

See the GS-9 Job Opportunity Announcement (JOAs) at USAJOBS, the federal government's official employment site to determine if you qualify.

Other Requirements: Citizenship : You must be a U.S.

Citizen to apply for this position.

Residency : You must have had primary U.S.

residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.

Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.

Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.

The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d).

Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA).

The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training : You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port.

You will then attend a 101-day training program – CBP Field Operations Academy – conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA.

This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc.

Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port.

Successful completion of the Academy is required for this position .

How to Apply: Click the Apply button on this site.

You will be linked to the CBP Talent Network page.

For Position of Interest , select Customs and Border Protection Officer.

You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application.

Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.

You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.

Not Specified
View & Apply
Experienced Customs and Border Protection Officer (GS-9)
✦ New
🏢 U.S. Customs and Border Protection
Salary not disclosed

Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES! U.S.

Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.

If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW As a Customs and Border Protection Officer (CBPO) , you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.

Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include: Enforcing customs, immigration, and agriculture laws and regulations.

Facilitating the flow of legitimate trade and travel.

Conducting inspections of individuals and conveyances.

Determining the admissibility of individuals for entry into the United States; and Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.

Duty Locations – Incentives available for some locations You will be asked to provide your preference for one of the following mission-critical locations: Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.

The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States.

Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).

Salary – and Duty Location Recruitment Incentives – and Benefits Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations: Arizona: Douglas, Lukeville, Nogales, San Luis California: Calexico Hawaii: Honolulu Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro Michigan: Detroit, Port Huron, Sault Sainte Marie Minnesota: Grand Portage, International Falls Montana: Raymond, Sweetgrass New York: Alexandria Bay, Champlain, Massena, Trout River North Dakota: Dunseith, Portal Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford Washington: Blaine, Oroville Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations: California: Otay Mesa, San Francisco, San Ysidro, Tecate Florida: Key West North Dakota: Pembina Annual Base Salary for newly appointed CBPOs varies as follows: GS-9 $61,111
- $124,443 per year Locality pay varies by duty location.

Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.

Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity.

This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12.

You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level.

Promotions are at the discretion of the agency.

Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.

Qualifications: You qualify for the GS-9 grade level in one of the following ways: experience, education, or a combination of both.

Experience: A minimum of one (1) year of specialized experience equivalent to at least the next lower grade level that includes: Detaining suspected violators of federal, state, or local laws and/or arresting violators using the proper law enforcement methods.

Enforcing the laws and regulations relating to importing, exporting, and/or international shipping to and from the United States.

Utilizing intelligence techniques and behavior analysis to identify potential threats and perform risk assessments for violations of laws and threats to national security.

Conducting interviews in a law enforcement capacity for the purposes of gaining information from suspected violators of laws to determine the appropriate course of action.

The above experience will be applied in connection with the following: Ability to make rapid, accurate judgments and decisions with respect to the application of the regulations, instructions, and procedures for importing and exporting merchandise to and from the United States; or enforcement and administration of laws relating to the right of persons to enter, reside in or depart from the United States, Guam, Puerto Rico, and the U.S.

Virgin Islands.

Education Substitution: A master's (or higher) degree, or two or more years of progressively higher-level graduate education leading to such a degree, or an LL.B.

or J.D.

from an accredited college or university; OR Combination of Experience and Education: A combination of specialized experience AND successfully completed graduate-level education.

This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Other Requirements: Citizenship : You must be a U.S.

Citizen to apply for this position.

Residency : You must have had primary U.S.

residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.

Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.

Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.

The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d).

Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA).

The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training : You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port.

You will then attend a 101-day training program – CBP Field Operations Academy – conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA.

This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc.

Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port.

Successful completion of the Academy is required for this position .

How to Apply: Click the Apply button on this site.

You will be linked to the CBP Talent Network page.

For Position of Interest , select Customs and Border Protection Officer.

You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application.

Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.

You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.

Not Specified
View & Apply
Marine Interdiction Agent - Elite Maritime Law Enforcement Careers with U.S. Customs and Border Protection
✦ New
🏢 U.S. Customs and Border Protection
Salary not disclosed
Cleburne, Texas 13 hours ago

NEW RECRUITMENT AND RETENTION INCENTIVES! Air and Marine Operations (AMO), a component of U.S.

Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement working with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America.

If you're looking for an exciting and rewarding job that also provides great pay, benefits, and job stability, now is the time to make your move: become a Marine Interdiction Agent .

AMO is actively seeking applicants to fill full-time security-based positions with the nation's largest law enforcement organization charged with maintaining the security of our national borders while facilitating lawful international travel and trade.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW! Salary and Benefits Begin your career as a Marine Interdiction Agent (MIA) and make up to $73,939–$96,116 per year based on your qualifications for the GS-11 grade level and possible extra compensation based on your duty location.

Recruitment Incentive: New hires that are eligible may receive a one-time Recruitment Incentive payout of $10,000 after completing Federal Law Enforcement Training Academy (FLETC) (1 year service agreement will need to be completed) (Recruitment Incentive is only available to new Federal employees as described in 5 CFR 575.102.

Eligibility will be determined by Human Resources.) Example annual compensation for the first three years at our CAMB and subordinates new-hire locations (RUS LEAP 25% Retention Incentive).

GS-11 1st year annual pay
- $102,424 GS-12 2nd or 3rd year annual pay
- $132,931 GS-13 3rd year of annual pay
- $158,075 Example annual compensation for the first three years at our Key West, Key Largo, and Marathon, FL new-hire locations (Locality Salary Table LEAP 25% Retention Incentive) GS-11 1st year annual pay
- $108,431 GS-12 2nd or 3rd year annual pay
- $141,575 GS-13 3rd year of annual pay
- $168,352 Example annual compensation for the first three years at our Long Beach, CA new-hire locations (Locality Salary Table LEAP 25% Retention Incentive) GS-11 1st year annual pay
- $107,749 GS-12 2nd or 3rd year annual pay
- $154,974 GS-13 3rd year of annual pay
- $184,285 This career ladder position has a grade level progression of GS-11, GS-12 and GS-13.

You may be eligible for a promotion to the next higher grade level automatically (without re-applying) once you complete 52-weeks at each grade level (with supervisor approval) and any additional training, licensing, and certification requirements.

Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.

Recruitment Incentive (RI): Upon Entrance on Duty (EOD), you may be eligible to receive a Recruitment Incentive LEAP: Law Enforcement Availability Pay (25% Everyone) RI: Retention Incentive (25% for Caribbean Air and Marine Branch (CAMB) Locations, Key Largo, FL, Key West, FL, Marathon, FL and Long Beach, CA)
*Retention Incentive is contingent on eligibility.

Eligibility will be determined by Human Resources Duty Locations A duty location will be offered after successful completion of the pre-employment process.

The duty location listed in the final offer letter may include any geographic location within the Southwest Region, Southeast Region or Caribbean Air and Marine Branch.

Note: Your opportunity for final selection is increased based on your flexibility to Enter on Duty at priority duty location.

Current possible duty locations include: Southeast Region: Fort Lauderdale, Miami and Marathon, FL and CAMB: Fajardo, Mayaguez, Ponce, and San Juan PR; and Saint Thomas, VI Northern Region: Bellingham, WA Limited Duty Locations as of – 1 2/1/2025 Applying to this JOA does not guarantee any of the locations listed below will still be available once you've completed the pre-employment process.

Locations are offered based on the current needs of the service at that time.

Northern Region: Port Huron, MI Southeast Region: Houma, LA Southwest Region: San Diego, CA Duties and Responsibilities As a Marine Interdiction Agent, you will perform marine-based law enforcement operations for the detection, prevention, interdiction, and apprehension of terrorists, terrorist weapons, and other contraband and persons from illegally entering or attacking the United States.

Typical duties may include: Monitoring behavior patterns and activities of suspect persons, vehicles, or vessels believed to be engaged in illegal activities.

Interpreting radar data to calculate appropriate intercept while tracking vessels and people to a successful interdiction.

Searching persons, vessels, baggage, and cargo for contraband or weapons incidental to detention or arrest.

Collecting, refining, and analyzing strategic and tactical intelligence.

Qualifications This GS-11 grade level position has a selective factor: As a minimum qualification requirement all candidates must have a qualifying Merchant Mariner Credential.

See the U.S.

Coast Guard Issued Merchant Mariner Credentials (MMC) section that is listed below for qualifying capacities.

You qualify for the GS-11 grade level if you possess one (1) year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Independently applying advanced skill in controlling/commanding law enforcement scenes to include conducting searches, making arrests, processing arrests and seizure of evidence and property.

Conducting investigative inquiries using various techniques, examining files and records, physical and documentary evidence to identify logical conclusions.

Utilizing cameras and other electronic high-tech surveillance equipment to gather evidence, collect, evaluate, and then preserve that physical and documentary evidence.

Highly skilled in writing comprehensive arrest, criminal and incident reports.

Assisting government or state attorneys in preparation for court cases or grand juries, testifies as a law enforcement officer in court proceedings, and administrative forums.

Considerable experience applying arrest authorities and constitutional law in various alleged criminal situations, or knowledge and experience of CBP laws, regulations, policies, legal precedent.

OR GS-11 Education Substitution for experience: A Ph.D.

or equivalent doctoral degree, three (3) full years of progressively higher-level graduate education leading to such a degree, or LL.M.

OR Combining Experience and Education: A combination of successfully completed post-bachelors' education (above) and experience.

This will be calculated using your resume and unofficial transcripts submitted with your application.

AND U.S.

Coast Guard Issued Merchant Mariner Credentials (MMC): You must submit a valid, legible copy of your Merchant Mariner Credential at time of application.

Your copies must include the expiration and capacity pages of your MMC.

Qualifying Capacities are Operator of Uninspected Passenger Vessel (OUPV), Mate of 200 gross tons or greater (Inland, Great Lakes, Near Coastal or Oceans), Chief Mate, Second Mate, and Third Mate Unlimited Oceans or Master of 25 GRT or greater (Inland, Great Lakes, Near Coastal or Oceans) OR An Accepted MMLD Application: You must submit proof an accepted MMLD application, for a MMC with a qualifying capacity, and a credential status that is in a positive standing.

It cannot be pending additional information for MMLD application process.

You must have your Official MMC Credential in hand at the time of scheduling and at assessment appointment.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Other Requirements Citizenship : You must be a U.S.

Citizen to apply for this position.

Residency : You must have had primary U.S.

residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Requirement: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.

Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.

The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d).

AGE WAIVER: Creditable law enforcement officer service
- Covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d), or creditable service covered by Title 5 U.S.C.

8401(36) (as a Customs and Border Protection Officer) on or after July 6, 2008, may be applied toward the maximum age requirement.

This age restriction may not apply if you are currently serving in a federal civilian (not military) law enforcement position covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d).

Veterans' Preference Eligibility
- To ensure compliance with statutes pertaining to the appointment of preference eligible veterans as determined by the Merit Systems Protection Board in its decision Isabella v.

Dept of State, the maximum age for original appointment articulated above shall not apply to the hiring of individuals entitled to veterans' preference eligibility under 5 U.S.C.

3312.

You must submit proof of Veteran's Preference (DD-214 Member 4 Copy) at the time of application.

Training : This position has a training requirement.

You may be required to successfully complete the training requirement as a condition of employment.

Failure to successfully complete the required course(s) of training in accordance with CBP standards and policies will result in placement into either a former or different position, demotion, or separation as determined by management and appropriate procedures.

Travel Required: You may be expected to travel for this position based on operational needs.

How to Apply Click the Apply button on this site.

You will be linked to the CBP Talent Network registration page.

For Position of Interest select Air and Marine Operations (Marine Interdiction Agent (MIA)), then complete the pre-screening questions.

You'll then receive a link(s) to the MIA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.

Be certain to review ALL details of the job opening announcement and follow all instructions in the application process.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with AMO and CBP.

Not Specified
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Gutter Technician
Salary not disclosed
We are seeking a skilled Gutter Technician to join our team.

The ideal candidate will possess a diverse skill set in various construction and maintenance tasks, demonstrating proficiency in both technical and hands-on work.

This role is essential for ensuring the quality and functionality of our projects, contributing to the overall success of our operations.
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Supervisor Rad Protection
$127,800 - 142,000
Marseilles, IL 3 days ago

Supervisor Radiation Protection at LaSalle Nuclear Power Station in Marseilles, IL

 

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

 

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

 

Expected salary range of $127,800 to $142,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k) .

Primary Purpose of Position

Responsible for directing the Radiation Protection Technicians in implementing decontamination, instrumentation, planning and scheduling, procedures, training, radiation exposure control, and rad waste programs in support of Operation and Maintenance activities in the plant. Ensures compliance with applicable regulatory and state requirements. Interfaces with Plant Staff and the regulators on matters related to implementation of the Radiation Protection program.

 

Primary Duties and Accountabilities

  • Responsible for the daily supervision, monitoring, and coaching of employees to ensure productive workforce in compliance with company policies, procedures, and maintaining employee relations in accordance with the collective bargaining agreement or other employee policies.
  • Responsible for the day-to-day management of the functional Radiation Protection (RP) program to ensure that work is getting completed in a timely manner and that the nuclear workers' exposure is being maintained As Low as Reasonably Achievable (ALARA).
  • Ensure effective communication of company programs, announcements, policies, etc. to assigned employees and feedback to the company from assigned employees.
  • Directly supervise the Laborers/Radiation Protection Technicians (RPTs) who perform routine plant cleaning and equipment and tool decontamination. This includes management of hiring, training, and overseeing work in the field.
  • Accountable for managing the performance of the station in the areas of plant contaminated square footage and personnel contamination events.
  • Develop and deliver oral and written communications effective for all audiences.
  • Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.

Supervisor Radiation Protection

Minimum Qualifications

  • Bachelor's degree with 5 years of applied radiation protection experience OR
  • Current or previous Senior Reactor Operator license with 5 years of applied Radiation Protection experience OR
  • Associate's degree with 7 years of applied radiation protection experience OR
  • High school diploma/GED with 9 years of applied Radiation Protection experience
  • Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

  • Successful completion of the National Registry Radiation Protection Technicians (NRRPT) certification
  • Associate's or Bachelor's degree in a science related field (e.g. health physics, chemistry, physics, medical physics, etc.)
permanent
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Asset Protection Associate II, 1st shift
Salary not disclosed
MONTGOMERY, NY 3 days ago

Schedule:  8:00am - 4:30pm / Monday-Friday

 

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

 

What you’ll be doing:

  • Keep the Asset Protection Manager informed of all potential workplace security and safety issues.
  • Maintain order and control of the front desk, lobby areas and switchboard.
  • Prevent internal theft by conducting scanning and bag checking of all employees and visitors exiting the facility.
  • Monitor entrance and front lobby to ensure all visitors are authorized, logged in and escorted.
  • Monitor entire property via CCTV system, fire, and burglar alarm systems to respond to incidents as needed across multiple fulfillment centers and delivery operations buildings.
  • Audit physical security platforms (intrusion, access control & CCTV) across multiple buildings to ensure functionality of all systems.
  • Analyze data & conduct video audits relating to Shrink & Cargo Loss across multiple buildings to mitigate risk.
  • Monitor parking lot areas to report unauthorized visitors/vehicles or unlawful activity to leadership.
  • Notify emergency personnel (police/fire) in the event of emergencies as appropriate.
  • Assist and support leadership team with safety, emergency crisis and evacuation drills and real events as needed.
  • Ensure regulatory compliance measures are being adhered to with associates and vendors that are entering the facility.
  • Manage and maintain safety training and regulatory compliance training documents.
  • Administer new hire safety training and annual refresher safety training.
  • Monitor all inbound and outbound trailer activity in the trailer yard.

 

What you bring to the table:

  • Ability to work independently in a fast-paced, multi-tasking environment.
  • Ability to interact and communicate in a constructive and professional manner.
  • Demonstrate competent general personal computing skills.
  • Ability to work well in a team environment and maintain strict company confidentiality.
  • Asset Protection background.
  • Understanding of physical security processes, access control, and CCTV systems.
  • Experience handling workplace violence incidents, safety incidents and building evacuations that require notification to Police and Fire.
  • Strong written and verbal communication skills.

Qualifications:

What’s needed- Basic Qualifications:

  • High school degree or GED, or equivalent experience
  • 2+ years of related experience in warehouse operations or loss prevention/asset protection

 

We Offer:

  • Competitive Pay: Starting at $22.65/hour
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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Asset Protection Manager
✦ New
🏢 Staples, Inc.
Salary not disclosed
Janesville, IL 13 hours ago

Staples is business to business. You’re what binds us together.

Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

 

What you’ll be doing:

·        Manage Asset Protection initiatives and programs in Supply Chain locations related to inventory loss, theft, and fraud.

·        Ensure appropriate internal risk controls are in place through the application of programs including data analysis, audits, training, and investigations.

·        Manage the Asset Protection Associate teams responsible for front line security in FCs and other locations including, hiring, training, evaluating, and making discipline decisions.

·        Oversee investigations, interviews, and incident management system (case disposition, prosecution, restitution, etc.)

·        Manage first responder and critical response programs.

·        Implement programs designed to improve overall safe working conditions for the associates and reduce worker’s compensation costs.

·        Work with Risk Management to analyze accident data and develop corrective action strategies.

·        Manage workplace violence mitigation programs.

·        Manage the WC claims process, in the field, and ensures compliance to the Return-to-Work efforts.

·        Manage programs related to Physical Security including security systems (CCTV, Access Control, burglar alarm protection) and the C-TPAT program.

·        Supervise the operation of contractual security guard services.

·        Travel expectation up to 50%

 

What you bring to the table:

·        Strong interpersonal, supervisory, analytical, and decision-making skills.

·        Ability to ensure compliance to safety regulatory compliance, and training.

·        Ability to apply best practices, standards, and processes to achieve effective system operations, efficiencies, and savings.

·        Understanding of physical security processes, access control, CCTV systems, emergency and critical response procedures, and safety and awareness programs.

·        Experience managing others, handling workplace violence incidents, safety incidents and building evacuations.

·        Strong background in shrink reduction and inventory integrity strategies, and internal and external investigations.

·        Experience in the successful implementation of Loss Prevention/Shortage/Fraud Control Programs.

 

Qualifications:

What’s needed- Basic Qualifications:

·        Bachelor’s degree preferred or equivalent experience.

·        5+ years of progressive loss prevention experience with supervisory responsibilities.

 

What’s needed- Preferred Qualifications:

·        Strong preference for certifications in Wicklander, OSHA 10-hour, and AED/CPR, LPC, LPQ, etc.

 

We Offer:

·        Inclusive culture with associate-led Business Resource Groups

·        Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

·        Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

 

#HTF

 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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Member Financial Protection Consultant (PLANO)
🏢 Usaa
Salary not disclosed
Plano, TX 2 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based on the Plano, TX Campus . Relocation assistance is not available for this position.

What you'll do:

  • Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.

  • Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.

  • Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

  • Develops and communicates appropriate life insurance strategies based on individual member needs. Provides foundational protection planning advice, including insurance protection. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

  • Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

  • Motivates member to take action on recommendation(s) and resolves objections using foundational sales techniques and foundational persuasion skills. Implements recommendation(s).

  • Monitors legislative initiatives that may impact economy, society, and personal financial situation.

  • Educates membership on implications of economic, investment market and industry trends and tax law changes, as well as USAA's products and services.

  • May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

  • Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

Work Hours:

  • Monday – Friday / 7:30am – 7:00pm (Central)

  • An 8 hour shift will fall within these hours

  • This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

  • High School diploma or GED

  • Required maintenance of Life/Health license

  • Required annual completion of AHIP and Broker/Carrier appointments when applicable.

  • 1 year of financial industry and/or life sales experience

  • Experience delivering frequent written and oral communication

  • Experience acquiring and applying new concepts and information

  • Experience processing and analyzing information

  • Experience fulfilling requests and meeting deadlines

  • Experience resolving conflict and negotiating

  • Experience multi-tasking in an operating systems environment

  • Experience participating in a team environment

  • Successful completion of a job-related assessment may be required

What sets you apart:

  • 2+ years experience working in Sales with life insurance

  • 1+ years experience working in a call center environment

  • CLU® - Chartered Life Underwriter or comparable designation

  • US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $51,340 - $86,630.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

 

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

 

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

 

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Protective Services Officer (KANSAS CITY)
Salary not disclosed
Overview:

Must be at least 18 years of age 

Responsible for providing high visibility patrols of buildings and grounds in and around the park, a Security Associate works to ensure protection of the park's property, assets, guests, and associates. In this role, you will gain experience to prepare you for a role in law enforcement.

  • Monitor and enforce violations of Worlds of Fun Code of Conduct, Rider Safety Act, and applicable state laws 
  • Investigate, contain and resolve security incidents by taking appropriate action based upon training and park policy., 
  • Give verbal directions and assists guests and associates including lost and/or separated guests; responds to emergency situations and calls for assistance as necessary; provides basic first aid as needed. 
  • Provide guest service according to Company standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving directions 
  • Certifications provided: Management of Aggressive Behavior (MOAB), Personal Protection Control and Defense (PPC&D), Practical and Tactical Handcuffing (PATH), Oleoresin Capsicum Aerosol Training (OCAT) and Heartsaver ® CPR AED. 

 

Some of our amazing perks and benefits: 

  • Paid training and FREE uniforms! 
  • FREE admission to Worlds of Fun and other properities! 
  • FREE tickets for friends and family! 
  • 30% discounts on Food and 25% discou
temporary
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Asset Protection Financial Analyst
Salary not disclosed
Chesapeake, VA 6 days ago

The Asset Protection Financial Analyst will serve as support for the Asset Protection Department in the monthly and annual budgeting processes, performing closing and accrual analysis and preparing monthly financial forecasts, preparing other recurring monthly reporting and ad hoc analysis for distribution to departmental and executive management and identifying profit improvement opportunities


Specific responsibilities include but are not limited to:

  • Serve as the primary budget contact for Asset Protection business owners in preparation of the monthly/quarterly/annual budgets.
  • Work with business owners to develop department level budgets.
  • Validate and challenge budget assumptions used by business owners and verify accuracy of the information.
  • Prepare the monthly closing and accrual reports.
  • Prepare the monthly budget and forecast reporting and tracking for departmental and executive management.
  • Generate monthly budget vs. actual reporting including variance analytics for review by departmental and executive management.
  • Assist in preparing the annual Capex and Opex business case scenarios
  • Monthly tracking and forecasting of capital projects and ROI performance to goals to ensure spending is aligned with expectations.
  • Prepare other recurring monthly reporting and ad hoc analysis for distribution to departmental and executive management.
  • Assist the AP Coordinator, Sr Business Analyst and AP Cash Analyst in completing special projects, process improvements, and strategic initiatives.

Minimum Requirements/Qualifications:

  • 4-year undergraduate degree in Accounting or Finance
  • 0-2 years minimum of related experience
  • Ability to effectively manage multiple work streams simultaneously
  • Ability to meet deadlines
  • Attention to detail required
  • Proficiency in Excel, databases, and other financial software applications


Preferred Qualifications:

  • Experience with financial modeling
  • Experience with SQL Experience with IBM Planning Analytics
  • Experience with dashboarding tools such as Power BI
  • Experience with Lawson GL system
  • Experience with various financial software applications, i.e. Blackline, IBM Analytics, Showcase, etc.
  • Experience in producing and maintaining departmental budgets and forecasts
  • Advanced data analytics background
Not Specified
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Zone Asset Protection Director
🏢 Family Dollar
Salary not disclosed
Chesapeake, VA 6 days ago

Based in Chesapeake, VA, Family Dollar operates more than 7000 stores across the 48 United States, supported by a coast-to-coast logistics network and more than 60,000 Associates.


As a Director, Zone Asset Protection at Family Dollar, you’ll lead asset protection programs and execution across a large, multi-region retail zone while developing a high-performing team of Asset Protection Managers.


Specific responsibilities include but are not limited to:


Leadership & Team Development:

  • Lead and continuously advance a comprehensive asset protection program across a large, complex retail environment
  • Lead, coach, and develop a team of Asset Protection Managers across the assigned Zone
  • Execute Hiring, onboarding, performance management, and development of direct reports


Asset Protection Strategy & Execution:

  • Facilitate regular shrink and asset protection review meetings with district and regional leadership to monitor performance and drive corrective actions.
  • Analyze shrink trends and operational data to identify patterns, high-risk locations, and emerging loss factors, implementing targeted mitigation plans.
  • Collaborate with business partners and store leadership teams to resolve discrepancies and strengthen shrink‑control processes.
  • Oversee shrink-related investigations (internal, external, process-related) and partner with law enforcement or legal teams when needed.
  • Drive continuous improvement of shrink mitigation strategies, incorporating technology, analytics, compliance audits, and policy enhancements
  • Analytics, Audits & Reporting: Monitor, analyze, and follow up on shrink and cash loss trends using predictive tools and dashboards
  • Action planning and leadership with the ability to translate data into actionable insights to reduce shrink and mitigate risk
  • Management of Zone audit program to identify vulnerabilities, create awareness, improve standards and ensure compliance
  • Development and presentations utilizing KPI dashboards, loss trends, security metrics, and investigative summaries to leadership


Field Partnership & Business Collaboration:

  • Build strong relationships with district, regional, and corporate leaders to influence operations and drive results.
  • Partner with field leadership to identify operational risks and opportunities to improve store conditions and performance
  • Elevate significant concerns related to store conditions, shrink, or management performance
  • Serve as the subject matter expert and leader for all Asset Protection issues within the Zone


Emergency Management & Compliance:

  • Partner with business partners to provide on-site support during emergency situations
  • Ensure timely, accurate, and complete reporting of incidents to Corporate Asset Protection
  • Maintain compliance with company policies, legal requirements, and investigative practices
  • Proactively lead workplace violence prevention programs and training
  • Oversee incident response and recovery, ensuring proper documentation, risk mitigation, and support following any violent event
  • Oversee threat assessment process to investigate concerning or threatening behaviors, enabling early identification of risks and timely protective actions


Your Required Skills and Experience:

  • 10+ years of Asset Protection or Loss Prevention experience in a multi-unit retail environment
  • 5+ years managing Asset Protection Managers or equivalent field leadership roles
  • Demonstrated success leading shrink reduction, investigations, audits, and compliance programs across a large geography and diverse environment
  • Wicklander Certification (or equivalent investigative interviewing training)
  • Strong analytical skills and experience using Asset Protection systems / Case Management
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
  • Ability to travel within the assigned territory up to 60% of the time


Preferred Requirements:

  • Degree in security related field or the equivalent in years of experience
  • Prior experience in a director-level or senior regional Asset Protection role
  • Strong business partnership skills with field operations leadership
  • Excellent communication, presentation, and influencing skills



Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Not Specified
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Manager, Margin Protection & Operational Analytics
Salary not disclosed
Irving, TX 2 days ago

Company Overview

Anchor Point Management Group is a diversified national management platform supporting businesses across two primary verticals: Restaurants, Food & Beverage and Beauty, Health & Wellness. With over 500 operating locations and over 30 years of growth, the company continues to expand alongside its private equity partners through development, acquisitions, and industry-leading operations. Brands include Taco Bell, Buffalo Wild Wings, 7 Brew Coffee, European Wax Center, and more.


Position Purpose

Function serves as a strategic business partner, focused on protecting profitability and strengthening controls. This role blends analytics, investigation, and operational insight to detect fraud, misconduct, and margin leakage while distinguishing systemic issues from training or process gaps. Housed within Finance/Strategy, the position collaborates closely with Operations, Accounting, HR, IT, Legal, Risk, and brand leadership to design scalable monitoring, embed controls, and evolve the organization from reactive issue response to proactive prevention.


First-Year Success Will Be Measured By

Learning & Relationships

· Developing a deep understanding of Anchor Point’s businesses, brands, and operating models

· Building trusted partnerships with Operations, Accounting, HR, IT, Risk, Finance/Strategy, Legal, and brand leadership


Data & Detection Infrastructure

· Aggregating operational and financial data into centralized datasets queryable for these purposes

· Establishing baseline reporting from which exceptions and anomalies are measured

· Designing dashboards and exception reports for transactions, labor, inventory, loyalty, discounting, and other key business drivers and risk areas


Prevention & Control Outcomes

· Mapping fraud and misconduct vectors, control vulnerabilities, and identifying opportunities for prevention

· Implementing technology forward and automated monitoring where value-add and scalable

· Shifting from reactive issue response to proactive detection

· Driving measurable reductions in unknown-cause variances


Forward Roadmap

· Developing a 2–3 year roadmap targeting reductions in labor leakage, inventory shrink/ICOS, and process gaps

· Contributing thought partner to training, process, policy, or incentive changes to close gaps preventatively


Duties & Responsibilities

Analytics & Detection

· Identify patterns and anomalies indicative of fraud, manipulation, or operational breakdowns

· Design/build dashboards, models, and exception reports across labor, inventory, loyalty, discounts, and other financial activity


Investigation & Field Work

· Visit stores to validate data and expand operational learning

· Document findings objectively and recommend corrective actions


Process & Controls Design

· Contribute to the development of best practices, policies, SOPs, and guardrails that reduce opportunities for manipulation

· Partner with Operations to embed controls into workflows


Cross-Functional Leadership

· Collaborate with Finance, Payroll, Accounting, HR, IT, Legal, Real Estate, Construction, and Operations to define and close control gaps

· Present findings and recommendations to senior leadership with clarity and diplomacy

· Build trust with all teams while maintaining independence and objectivity


Program Development

· Establish the long-term structure and contribution of the margin protection and operational analytics function

· Identify opportunities for automation and continuous improvement

· Build a roadmap to transition the function from “build mode” to “maintenance mode”


Qualifications

Experience

· 5-7+ years of progressive, analytical contributions in Finance or Business Operations

· Background in restaurant, retail or service-based and multi-unit environment preferred

Technical Skills

· Proficiency with BI and data tools (SQL, Snowflake, Power BI, Tableau)

· Advanced Excel, Power Automate, and applied AI skills

· Statistical and modeling experience (e.g., regression, clustering)

· Experience with SOPs, workflows, and process capability mapping preferred

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Asset Protection Specialist
Salary not disclosed
Commack, NY 2 days ago

Job Description

Position Purpose:

The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store’s physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.

Not Specified
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Asset Protection Internship
✦ New
Salary not disclosed
Edison, NJ 1 day ago

Program Dates

May 19th, 2026 – August 7th, 2026


About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Morton Williams® banners.


Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.


Your contribution

The responsibilities of the intern encompasses the protection of assets for Wakefern Food Corp. and any affiliation such as a 3rd party warehouse, vendors, contractors and all associates conducting business for or with the company. This includes but is not limited to accidents and injuries, violence in the workplace issues, fire protection, crisis management, loss of product through theft, grazing or damage from any means.


What you will do

  • Monitors the guard force to ensure the enforcement of divisional and corporate policies and procedures are maintained.
  • Responds to all alarm activations and determines the cause and proper approach to the re-setting of the alarm.
  • Oversees the daily operation of the CCTV operator and ensures all data entry and reports are kept in accordance with divisional policy.
  • Responsible for the issuing of all trailer seals for store deliveries, back-hauls and shuttles from the various warehouse facilities, all gate and tractor trailer release passes, as well as time stamps and receiving stickers.
  • Maintains that all Asset Protection emergency equipment is kept in a state of preparedness to meet any given situation.
  • Coordinates visitor protocol all Wakefern Divisions and facilities.
  • Has the responsibility to familiarize themselves with the shipping and receiving procedures with all product divisions, also completing receiving and seal audits as needed.
  • Responsible for Access Control and the issuing of the access cards and maintaining the integrity of the access control platform.
  • Oversees the work performance of Asset Protection vendors, i.e., alarm, guard and camera companies, and maintains proper records.
  • Must have a valid driver’s license.
  • Well-developed oral and written communication skills
  • Must be able to demonstrate a high level of customer service, confidentiality and have the ability to interface with all levels of Wakefern / ShopRite Associates.


Relevant Course Work

  • Criminal Justice
  • Homeland Security
  • Emergency Management


What we are looking for

  • Must be at least 18 years old
  • Must have completed 24 college credits with a 3.0 cumulative GPA or better
  • Will be enrolled in an undergraduate or graduate school for fall
  • Successful completion of a substance abuse test is required
  • Successful completion of a background check is required
  • Strong MS Office skills (Excel, Word and PowerPoint required)
  • Valid driver's license and flexibility with regard to travel required
  • Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively
  • Excellent communication skills (written, oral and presentation)
  • Ability to exhibit proper business etiquette when dealing with all levels of the organization
  • Previous work experience in a retail environment is beneficial


Company Perks

  • Vibrant Food Centric Culture
  • Corporate Training and Development University
  • Collaborative Team Environment
  • Educational Workshops
  • Networking Opportunities
  • Volunteer Opportunities


Compensation and Benefits:

First year Wakefern Interns will be paid at $17.00 per hour. Returning Wakefern Interns will be paid at $18.00 per hour. Master Students and Returning Wakefern Supply Chain/Logistic Interns will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

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Junior Network Engineer - PPSM / Boundary Protection
✦ New
Salary not disclosed
Fort Meade, MD 1 day ago
About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

AGE Solutions is looking for a Junior Network Engineer - PPSM / Boundary Protection to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will support the PPSM Program through the assurance that all Enterprise IS Ports, Protocols, and Services (PPS) are registered in the PPSM central registry (PPSM-Unclassified (PPSM-U) and PPSM-Classified (PPSM-C)); are categorized and updated on the PPSM Category Assurance List; non-standard requests are not deployed prior to approval from the Authorizing Official (AO); and assist the Government to develop, revise, implement, and enforce PPSM policies. PPSM support includes all DISA owned and supported ISs and DISA authorized Cloud Service Offerings.


Individuals in this role must be available to work on-site at Ft. Meade, MD full time.


Responsibilities Include:



  • Ensure all systems are registered in PPSM and eMASS, processing DD2875 requests within four days and auditing access annually.
  • Develop and update the DISA PPS Registry SOP/Guide semi-annually.
  • Process and track PPSM change, exception, and modification requests, ensuring compliance.
  • Provide PPPS and DMZ Whitelist Status Reports for system authorization efforts.
  • Generate weekly data reports from DISA DMZ Whitelist and PPS Registries (NIPR & SIPR), coordinating corrections.
  • Support DoD PPSM CCB/TAG meetings, providing feedback and voting recommendations within three days.
  • Maintain PPSM Registries, ensuring alignment with eMASS and tracking compliance metrics.
  • Review and resolve PPSM registration discrepancies per DoDI 8551.01, assisting stakeholders.
  • Monitor and support DISA PPSM TAG Representatives with CLSA, exception requests, and emergency changes.
  • Submit NSU packages for inclusion in the Category Assurance List (CAL).
  • Validate DISA ISs in the PPSM Registry, ensuring updates in PPSM-U and PPSM-C for environmental changes.
  • Verify PPSM Registry and eMASS IDs for accuracy.
  • Provide PPSM compliance metrics, including registrations and discrepancies.
  • Establish PPSM training on DMZ Whitelist and PPSM request processes.
  • Conduct customer meetings and support DISA initiatives to ensure security compliance.
  • Maintain PPSM registrations for new CSOs, updating as needed.
  • Manage DISA DMZ Whitelist Registries, ensuring accurate eMASS correlation.
  • Validate DISA DoD DMZ Whitelist submissions within two business days, ensuring compliance.
  • Process emergency DMZ Whitelist requests within two hours with leadership approval.
  • Review DISA ISs in the DMZ Whitelist Registry, updating for decommissions/modifications.
  • Provide DMZ Whitelist metrics on entries, types, and system associations.
  • Conduct annual DMZ Whitelist reviews, ensuring accuracy and reporting concerns.

Requirements:



  • Education:

    • Bachelor's degree (IT-related field preferred)


  • Experience:

    • Three (3) years of overall experience in a network engineering position


  • Clearance:

    • Have an active DoD Top Secret clearance with SCI eligibility


  • Certifications:

    • DoD 8570 IAT Level II certification


  • Skills and Knowledge:

    • Understanding of the PPSM Registry management, eMASS, and DISA DMZ Whitelist processes
    • Understanding of 8551.01, DISA security policies, and compliance monitoring
    • Proficiency with network architectures, LAN/WAN, TCP/IP, routing, and switching
    • Proficiency with network security, ports/protocols, firewalls, and boundary protection
    • Understanding of 8551.01, DISA security policies, and compliance monitoring
    • Strong written and verbal communication for technical documentation and stakeholder engagement


  • Location:

    • This role is fully onsite in Ft. Meade, MD.



Compensation: $65,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.



  • 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  • Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  • 401(k) with Match: We match 3% of your contributions with immediate vesting.
  • Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  • Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  • Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  • Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  • Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  • Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At AGE, you'll do work that matters, supported by a company that delivers for its people.

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Content Protection Business Analyst
✦ New
Salary not disclosed
Hoboken, NJ 13 hours ago

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Reporting to a Content Protection Lead, the Content Protection Business Analyst (CPBA) provides anti-piracy and brand protection support by monitoring and processing daily piracy alerts, triaging incidents, and coordinating with internal teams and external vendors to ensure timely, appropriate enforcement actions.

The CPBA uses data produced by Wiley's content protection vendors and Wiley's marketing and sales teams to generate regular and ad hoc reports that help Wiley better understand the piracy landscape and inform important business decisions. The CPBA collaborates with internal stakeholders to collect, validate, and enrich data and intelligence that can enhance content protection activities, helping to safeguard Wiley's revenue streams and reduce financial loss caused by copyright and trademark infringement online.

The CPBA conducts and/or supports research on revenue protection, return on investment, sales recovery, and the impact of piracy on Wiley's customers and markets. The CPBA stays current on piracy developments and emerging trends, proactively informing Wiley about new technological threats and relevant opportunities-including the increasing use of AI-enabled tools by bad actors and the availability of AI-based technologies that can strengthen detection, analysis, and enforcement. Accordingly, the CPBA is expected to be familiar with artificial intelligence-based technologies and how they may affect online piracy, brand abuse, and content protection operations.

The CPBA may also manage or support projects focused on assessing and addressing new piracy and brand abuse phenomena, including process improvements, vendor performance monitoring, and cross-functional initiatives.

This role requires in-depth knowledge and experience, applying best practices and a strong understanding of internal and external business issues to improve processes and solve complex problems. The CPBA works independently with minimal guidance and serves as a resource for colleagues with less experience. The role requires conceptual and practical expertise in the discipline, relevant knowledge of related disciplines, and sound judgment based on analysis of multiple sources of information.

May have up to two individual contributor direct reports.

Responsibilities

  • Monitor, triage, and process daily piracy/brand abuse alerts; coordinate with vendors to ensure timely and appropriate enforcement actions.
  • Produce clear, actionable reporting (weekly/monthly/quarterly) on piracy trends, case volumes, outcomes, and vendor performance to support business decisions.
  • Partner with internal stakeholders (e.g., Sales, Marketing, Legal, Product, Technology) to gather, validate, and enrich data that improves content protection effectiveness.
  • Conduct and/or support analysis on revenue protection, ROI of enforcement activity, sales recovery indicators, and the business/customer impact of piracy.
  • Maintain current knowledge of piracy ecosystems, tactics, and emerging threats, proactively brief stakeholders on new developments.
  • Support or manage projects that assess and address new piracy and brand abuse phenomena, including process improvements and operational playbooks.

Key outputs / success measures

  • Accurate, timely piracy alert processing and vendor notification/escalation.
  • High-quality monthly and quarterly vendor performance reports (KPIs, SLA adherence, outcomes, recommendations).
  • Insightful dashboards and narrative reports that improve decision-making and resource allocation.
  • High-quality open-source intelligence (OSINT) on new piracy methods, platforms, facilitators, and enforcement opportunities.
  • Documented, repeatable workflows and measurable improvements to detection, response times, and outcomes.
  • Strong stakeholder satisfaction (internal teams and external partners submitting alerts).

Requirements:

  • Bachelor's degree (or equivalent practical experience).
  • Experience in the content industry, entertainment, technology sector, or with vendors supporting anti-piracy/brand protection operations.
  • Strong analytical skills: comfortable working with datasets, KPIs, trend analysis, and translating findings into recommendations.
  • Solid technical literacy and the ability to translate business needs into concrete capabilities and operational requirements.
  • Working knowledge of AI-enabled technologies(e.g., AI-assisted search, classification, anomaly detection, content matching) and how AI is used by both bad actors and defenders in piracy/brand abuse contexts.
  • Knowledge of piracy platforms, piracy facilitators, and escalation processes for non-compliance; publishing-sector experience is a plus, but adjacent industry experience is welcome.
  • Basic understanding of core IP concepts (copyright fundamentals; familiarity with trademark/brand protection is a plus).
  • Proven ability to operate effectively under deadlines in a fast-paced, international, digital, and multi-lingual environment.
  • Demonstrated integrity, sound judgment, clear and unbiased thinking, and "grace under pressure."
  • Adaptable mindset: willingness to embrace change, adjust priorities quickly, and contribute to evolving strategies.
  • Ability to influence without authority, gather inputs across teams, and manage stakeholders effectively.
  • Project coordination/management capability (planning, tracking, documentation, delivery).

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.


We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

85,500 USD to 122,567 USD#LI-JG1

Job Posting Title:

Content Protection Business Analyst

Location:

Hoboken (HQ), NJ, USA
Not Specified
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