Kroll Settlement Administration Att Jobs in Usa
6,066 positions found
Help Others, Make a Difference, Save a Life.
Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the Knox C&Y IST Administrative Assistant today!
The C&Y IST Administrative Assistant
Duties:
- Being on time to each shift.
- Providing direction to clients and maintaining an up to the minute schedule on the EMR.
- Responding to all calls, flags, and emails within 24 hours.
JOB PURPOSE/SUMMARY
Summary of role of team:
- The Knox CY IST team comprises of outpatient providers in the areas of therapy, case management, care coordination, and medication management.
- The team operates to serve children and adolescents from birth to 21 years of age.
- The administrative assistant will contribute to the team in the following ways.
- The administrative assistant will demonstrate and maintain a positive work climate and the overall team effort of the program.
- The administrative assistant will demonstrate a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
- The administrative assistant accepts additional assignments and/or changes in assignment and/or work.
- The administrative assistant promotes an environment in which the customs and spiritual beliefs of the individual are respected.
- The administrative assistant promotes clear and considerate communication to all staff and clients.
- The administrative assistant responds to all emails, flags, and phone calls within 24 hours.
Summary of position:
- Provides daily response to all phone calls directed to C&Y IST, Family Treatment Services, and Great Starts, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication/intake appointments, and other related phone calls.
- Maintain schedule for all C&Y IST staff psychiatrists and intake appointments with centralized scheduling team in order to ensure productivity standards are met.
- Assist staff to meet set productivity standards within compliance of McNabb policy and procedures.
TYPICAL WORKING CONDITIONS/ENVIRONMENT
- Typical working conditions include working in an outpatient office setting.
JOB DUTIES/RESPONSIBILITIES
This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.
1. Maintain schedule for all C&Y IST clinicians, staff psychiatrists and APN's. Maintain schedule for outpatient clinicians for Family Treatment Services and APN, and assist in scheduling intakes for prospective clients.
- Input/print out necessary information in Athena for scheduling purposes on a daily basis. Respond to all flags, emails, and phone calls within 24 hours.
- Coordinate with centralized scheduling team on any scheduling needs for Knox CY/Merchants clinic. Coordinate with Family Treatment Program Coordinator, Great Starts Program Coordinator, and Knox CY Clinic Coordinator on daily tasks.
- Maintain cancellation list for filling in appointment purposes and update daily.
- Discusses with the staff psychiatrists any time there is a change made to the schedule throughout the day.
- Will be in the reception area for the first appointment of the day and stay until the last appointment has left the area or as assigned by supervisor.
- Makes changes in schedule as directed by supervisor in a timely manner.
- Assist in scheduling approach through Just In Time scheduling.
- Support clinic access and flow through Open Access model for intake assessments to make sure clients are seen on the day they show for intake (as able).
- iRequest a copy of each client's insurance card and scan appropriately for each face to face appointment.
- Will complete client benefits paperwork for Family Treatment Services and Great Starts clients as needed. Will ensure that each document is completed correctly and charts are updated within 24 hours of intake.
2. Manage all phone calls and messages for nurses, clinicians, and staff psychiatrists/APNs. Manage all phone calls for prospective clients of Family Treatment and Great Starts and keep an accurate log of all phone activities.
- Answer all phone calls from 8AM to 5 PM (or as assigned) Monday- Friday.
- Correctly scribe and direct all messages to the necessary staff or extension 9 out of 10 times.
- Triage priority of all calls throughout the day.
3. Primary General Responsibility
- Administrative assistant will accurately complete work 9/10 times each day of the work week.
- Administrative assistant will participate in a 90-day evaluation.
- Administrative assistant will participate in an annual evaluation.
COMPENSATION:
- Starting salary for this position is approximately $16.35 /hr based on relevant experience and education.
Schedule:
- An essential job function is a reliable, predictable 40 hour per week job, on sites, with regular attendance.
Travel:
- Position requires travel between McNabb locations.
- This position requires utilizing a personal dependable vehicle to conduct Center business.
- Maintaining a dependable vehicle and certified driver status is a condition of employment.
Equipment/Technical Competency:
- Computer competency required.
- Competency in Microsoft Office, EMR, and phone systems required.
- Ability to learn and retain training on faxing, and following policies and procedures for medical documentation/PHI.
Equipment/Technology:
- This position requires the use of center computers, phones, fax machines, and email.
- Competency in these areas is a requirement of the position.
QUALIFICATIONS - C&Y IST Administrative Assistant
Experience / Knowledge:
- Previous experience working face to face with individuals in an office/clinic setting.
Education / License:
- High School diploma or equivalent degree with experience in the area of reception, administrative duties, scheduling responsibilities.
Physical/Emotional/Social - Skills/Abilities:
- HWC/CPR required.
- Must be able to hear loud and soft tones.
- Must have mental ability to exercise sound judgment under pressure.
- Must be able to lift up to 50 lbs.
- Pushing/pulling up to 150 lbs.
- Frequent sitting, standing, walking, bending, stooping, and reaching.
- This position requires training and certification in and the ability to adequately implement a variety of verbal de-escalation methods and personal/client safety techniques.
Location:
- Knox County, Tennessee
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
PIcb73284d
This role is critical to maintaining a professional, welcoming, and well‑organized office environment and requires consistent ownership of daily administrative and operational tasks.
The ideal candidate enjoys administrative work, takes pride in maintaining an orderly workspace, and is looking for a stable, long‑term receptionist/administrative role, rather than a short‑term stepping‑stone position.
Position Details Job Type: Full-time, Contract‑to‑Perm Pay Rate: $20-$23 per hour Schedule: 35-hour work week | Monday-Friday (9:00 AM-5:00 PM or 8:30 AM-4:30 PM with one-hour unpaid lunch) Work Arrangement: Onsite Start Date: After interview Key Responsibilities Reception & Front Office Support Serve as the primary front‑desk contact, answering phones and greeting visitors Manage general office inquiries and visitor access Handle incoming mail, packages, faxes, and courier coordination Assist with copying, printing, binding, labeling, and mailing tasks Facilities & Office Operations Oversee day‑to‑day facility operations and office upkeep Ensure lobby, reception areas, conference rooms, kitchen, and common areas remain clean, organized, and stocked Maintain copiers and printers, including paper refills, toner orders, and service calls Coordinate office cleaning, maintenance, and vendor services Monitor HVAC, plumbing, and electrical issues and report concerns as needed Support emergency preparedness, safety procedures, and office compliance efforts Administrative & Operational Support Assist with new hire onboarding and office access setup Review and process operational invoices and expense documentation Support monthly reconciliations of office credit cards and prepaid accounts Manage parking requests, validations, and related invoices Order business cards, access badges, and office credentials for new hires Provide backup support for records and document management Conference Services & Hospitality Coordinate conference room setup for meetings and special events Ensure conference rooms are properly arranged and supplied Manage hospitality arrangements for visiting employees and guests Coordinate catering, refreshments, and VIP reception events Assist with audio/visual setup for meetings and conference calls Additional Support Provide overflow administrative support as part of a shared administrative resource team Assist with ad hoc administrative, operational, and facilities projects as needed Systems & Tools Microsoft Office / Microsoft 365 (Outlook, Word, Excel, PowerPoint) Document and records management systems Office equipment and conference room technology Qualifications College degree preferred Entry‑level administrative or receptionist experience preferred Strong organizational skills and attention to detail Ability to manage multiple priorities and shift focus as needed Professional verbal and written communication skills Reliable, proactive, and service‑oriented mindset Comfortable owning recurring tasks and daily responsibilities Proficiency with Microsoft Office applications Accurate typing and strong grammar skills What This Role Offers Stable contract‑to‑perm opportunity Predictable 35‑hour work week High‑visibility front‑office role Strong focus on facilities, hospitality, and office operations Collaborative, professional onsite environment If you enjoy being the welcoming face of an office and keeping day‑to‑day operations running smoothly, apply today.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.
This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill.
Employing the Future (TM)
The Bilingual Administrative Assistant provides administrative and clerical support to ensure efficient operations of the organization.
This role requires fluency in Spanish and English to effectively communicate with diverse stakeholders, including staff, clients, and community partners.
The ideal candidate is highly organized, adaptable, and passionate about supporting non-profit initiatives.
Key Responsibilities: Perform general administrative duties such as answering phones, responding to emails, and managing correspondence in both Spanish and English.
Translate documents, emails, and other communications as needed.
Assist with scheduling, meeting coordination, and maintaining calendars for leadership and staff.
Prepare reports, presentations, and spreadsheets as required.
Maintain and update databases, records, and filing systems.
Assist in organizing events, fundraisers, and community outreach programs.
Support grant applications and reporting by gathering necessary documentation.
Greet and assist visitors, ensuring a welcoming environment.
Handle confidential information with discretion.
Perform other administrative duties as assigned.
Qualifications & Skills: Fluency in Spanish and English (spoken and written).
Bachelor's Degree is highly preferred.
Proven experience as an administrative assistant, office assistant, or similar role.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
Ability to multitask and prioritize tasks efficiently.
Experience in a non-profit or community-based organization is a plus.
Knowledge of CRM systems, donor databases, or other administrative software is a plus.
Benefits: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
Upon successfully being hired, details will be provided related to our benefit offerings.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.
This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill.
Employing the Future (TM)
Support management with administrative tasks, coordinate travel arrangements, process expenses, and gather and report information.
Assist with organizing in-person meetings and off-sites, managing different and conflicting objectives, projects, or activities.
Manage the schedule of the executive, including meetings, tele-presence, and travel.
Coordinate and respond to correspondence and requests from outside groups and senior management.
Prepare expense reimbursement and other related administrative duties.
Communicate with executives and line management to gather and convey relevant information.
Answer manager's phone line, document accurate messages, and handle calls with appropriate judgment.
Proactively manage the calendar of multiple stakeholders, resolving conflicts professionally.
Manage all travel planning and expenses, coordinating schedules for executive to maximize time and efficiency.
Prepare meeting minutes and related meeting documents.
Liaise with outside groups to coordinate events where the executive is a corporate chair, director, or committee member.
Engage in high-level client contact and support conversations related to sensitive information.
Arrange complex, detailed, and frequently changing travel plans and itineraries.
Assist with various administrative aspects of department management.
Requirements: 3 years’ experience as an Administrative Assistant or comparable level of experience as a Senior Administrative Assistant.
Demonstrated ability to interact with senior level executives.
Ability to work independently, multi-task, manage time wisely, and handle confidential and sensitive material with integrity.
Strong executive presence and superior interpersonal communications skills.
Must be proficient in MS Outlook.
Ability to multi-task in an urgent and deadline-driven environment.
Accuracy/quality control – must demonstrate accuracy and thoroughness and monitor own work to ensure quality.
Excellent attention to detail and organizational skills.
Pro-active attitude with ability to stay focused and maximize time efficiently.
Required Skills: Microsoft Outlook Preferred Skills: Project Administration / Tasks / Deliverables Management Administrative Services Attention to Detail Customer and Client Focus Planning Prioritization Adaptability Collaboration Event Planning Problem Solving Research Facilities Management Office Administration Oral Communications Recording/Organizing Information Written Communications
Employer
City of Kirkland
Salary
$27.21 - $32.00 Hourly
Location
Kirkland, WA
Job Type
Full-Time
Job Number
202100754
Location
Finance & Admin. - City Clerk's Office
Opening Date
03/06/2026
FLSA
Non-Exempt
Bargaining Unit
AFSCME
Job Summary
The City of Kirkland's Finance & Administration Department is seeking to hire a Temporary Administrative Clerk - Passport Acceptance Agent!
Note: This position is classified as temporary and is currently funded through 08/15/2026.
Why Kirkland?
Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!
If you ask our employees why they love where they work, they will tell you about the great people, work environment, supportive leadership and City Council, and fearless innovation.
We also invest in you!
Competitive Wages: We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.
Awesome benefits: The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.
Childcare Programs: To help address the challenge of reliable childcare, the City of Kirkland has agreements with two local childcare providers that offer discounted rates for our employees at 10 locations within 20 miles of Kirkland. Learn more!
Training and Career Development: The City of Kirkland believes in developing it's employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.
Job Summary
Serve as first point of contact for City Hall and departments' customers and provide clerical and reception services to contribute to the effective office operation of City Hall and the applicable department.Level Description: As an entry level position, work is performed under close to basic supervision and assignments are accompanied by clear, detailed, and specific instructions. The work consists of duties that involve related and established steps, processes, or methods. The decisions regarding what needs to be done involve various choices requiring the ability to recognize the existence of and differences among a few recognizable situations.
Qualifier Description: The Administrative qualifier designates that this position will assist and participate in all forms of administrative, clerical, customer service, and office work across multiple departments.
Job Series Description: Clerks perform a variety of clerical tasks varying in authority and complexity, including answering telephones, typing documents, filing records, and official documents. Primarily involved in clerical functions relating to document and office administration.
Distinguishing Characteristics: The work of the Administrative clerk is different from other roles in the series due to its entry level, clerical, and basic administrative focus. The incumbent performs clerical duties with established standards, processes, and functions. This position is does not make policy decisions or influence procedure or process changes. Performs basic administrative tasks across multiple departments and in multiple different facets.
Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Principal Accountabilities:
- Answer main telephone lines, responding to inquiries regarding the City and City programs or directing calls to the appropriate person/department.
- May administer assigned programs or processes.
- Function as first point of contact to City Hall customers. Direct customers to appropriate departments or individuals. Respond to customer inquiries regarding the City and City programs.
- Maintain filing systems. Set up new files.
- Distribute mail to staff and process return mail.
- Distribute items from applicants to staff.
- Provide general administrative duties including mailing, copying, data entry, document routing and scanning.
Essential Responsibilities:
- Depending upon department, may act as passport application acceptance agent. *This would include providing extensive informational services related to all facets of passports.
- Operate a 12-trunk telephone system with six primary and two auxiliary lines. Maintain the City's phone tree, record voice mail greetings for the phone tree as needed.
- Provide information about City services, programs, and department functions. Maintain current information or referral information on services not provided by City, depending on assigned responsibilities.
- Depending upon department, may facilitate bankruptcy memorandum routing process.
- Create, post, and remove signs/notices to direct customers to meeting rooms. Coordinate efforts with departments when large groups of people are present for meetings, testing and interviewing.
- Keep copy area and printing stations clean, neat and stocked with paper and office supplies. Call for copier maintenance and supplies when needed.
- Maintain a supply of forms at the front counter.
- Depending upon department, may update code and comprehensive plan books or other pertinent documents.
- Depending upon department, may assist in supporting boards and commissions. This includes contacting members of various boards and commissions when needed to establish availability and provide reminders of meetings. Orders meals for meetings as needed.
- Depending upon department, may scan and attach electronic documents to permit tracking system.
- Order files from archives.
Peripheral Responsibilities:
- As appropriate, assist with requests for copies by general public.
- Receive incoming shipments and miscellaneous deliveries.
- Maintain customer pickup basket and call customers if items are not picked up.
- Provide backup telephone/reception coverage to other departments.
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Basic computer literacy and experience using a personal computer and data entry work.
- Ability to operate a multi-trunk telephone system.
- Ability to establish and maintain effective working relationships with City staff, elected officials, and other agencies and the general public.
- Ability to read and understand procedures. Must be able to respond to ongoing requests for the same information, instructions, and directions.
- Ability to communicate effectively, both orally and in written form.
- Ability to manage a variety of interruptions, manage multiple tasks, and set and meet deadlines.
- Ability to work independently.
- Ability to exercise discretion when handling sensitive or confidential materials.
Qualifications
Minimum Qualifications:
High School Diploma or GED; Minimum of 2 years work experience in an office environment with heavy public contact, multi-line telephone systems, and passport processing standards, or an equivalent combination of education and experience to successfully perform the functions of the position.
Required Licenses or Certifications:
- Ability to obtain a Notary Designation.
- Passport acceptance agents must be U.S. Citizens and certified by the U.S. Department of State.
*Note: Passport acceptance agents must be U.S. Citizens and certified by the U.S. Department of State.
Other
Physical Demands and Working Environment:
Work is performed in a standard office environment. Position requires sitting for sometimes up to two hours or more without a break. Must use side and far vision and turn left and right to watch resource area and direct customers. Requires extensive use of telephone.
Selection Process
Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled.
The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf 711.
Duration: 12 months
Location: Salt Lake City. UT 84111
Job Summary
Our Administrative Assistants provide high-quality, proactive administrative support within a fast-paced, team-oriented environment. This role partners closely with business leaders, firm executives and assistant colleagues to ensure seamless calendar management, meeting coordination, travel logistics, and day-to-day operational support, while exercising sound judgment, discretion, and professionalism at all times. Coverage needs may evolve based on business priorities and location.
Key Responsibilities
Administrative & Business Support
- Serve as a trusted administrative partner, supporting multiple executives and their teams as needed.
- Provide day-to-day administrative and operational assistance, including documentation, records management such as filing and scanning, time entry, invoices, and ad hoc projects.
Calendar, Meetings & Communications
- Proactively manage dynamic & complex calendars across multiple time zones, prioritizing meeting requests and coordinating internal and external meetings, conference calls, and video conferences.
- Act as a primary point of contact for scheduling communications, including high volumes of phone calls, ensuring timely, accurate messaging and professional interaction with senior leaders and clients.
- Coordinate meetings onsite as well as externally, working with conference services to secure rooms, arranging catering, registering guests, and ensuring materials are prepared.
Travel & Expenses
- Arrange domestic and international travel, including flights, accommodations, ground transportation, and visa procurement as required.
- Prepare and submit expense reports and process related invoices in a timely and accurate manner, utilizing approved expense platforms.
Compliance & Confidentiality
- Handle highly confidential and sensitive client and business information with discretion and sound judgment.
- Adhere to compliance requirements and obtain necessary approvals in accordance with firm policies.
Skills & Qualifications Required
- Demonstrated experience providing administrative support to executives or senior professionals in a complex environment, preferably within financial services, the private sector, or government.
- Strong interpersonal, written, and verbal communication skills, with the ability to collaborate effectively across local and global teams.
- Proven ability to remain calm, organized, and responsive while managing competing priorities in a fast-paced, high-volume environment.
- Exceptional attention to detail, organizational skills, and follow-through, with strong anticipation and problem-solving capabilities.
- High degree of professionalism, integrity, and diplomacy.
- Proactive, reliable, and adaptable team player with a positive attitude and willingness to support where needed.
- Strong proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Zoom.
- Familiarity with expense platforms such as SAP Concur.
POSITION TITLE: Administrative Assistant II
SALARY: Grade 17
GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:
The Administrative Assistant II (AAII) provides administrative support to the Admissions team, oversees and monitors the operations workload and workflow, and makes recommendations to improve efficiency of work processes. The incumbent identifies, proposes and initiates solutions for problematic issues and processes and disseminates and/or elevates for resolution. The AAII provides functional supervision, training, and assigns tasks to clerical staff and student employees. The AAII aids with application processing, maintaining student records, and responding to inquiries from prospective students and their families, performing functions of the application process according to standard and established procedures. This work involves a substantial degree of decision-making, accounting, and a working knowledge of business processes and systems. The incumbent reviews, analyzes and inputs multiple data points/information into the various University student database systems, monitors complex electronic filing systems, and provides excellent customer service as a primary goal. Follows the University's best practices to build and/or support student academic success and retention and assists in meeting strategic objectives for persistence and timely graduation of all the student population.
SUPERVISION RECEIVED: Director of Admissions
DIRECT REPORTING STAFF: Functional supervision of 6-15 staff of a lower grade and student employees
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
- Provides guidance to and monitors the assignments of the Operations staff and suggests adjustments of work duties to ensure effective office operations, productivity, and quality of work.
- Maintains work/time off schedule for student workers.
- Processes, updates, and administers prospective student applications, credentials, and related documentation through the Admissions student system and electronic filing systems, ensuring application completeness and the accuracy of all student data.
- Updates bio-demographic student information within systems and reviews qualifying documentation.
- Updates application-related data to reflect program selection, entry term, student type admission decisions, including deposits and matriculation and housing preferences. Including but not limited to status changes, requests for program change, and processing of cancellations and refunds.
- Proofreads and assigns appropriate admission communications (e.g. decisions, Dean's letters, merit scholarship awards, Honors College, etc.), provides updates to merit award data, and assists in releasing decisions to applicants.
- Handles electronic transcripts and credentials received via independent, third-party systems, monitors parchment platforms, and troubleshoots issues encountered regarding such processes.
- In CyberSource, processes and reconciles application fees and deposit refund requests.
- Leads inventory management for Admissions operation materials and supplies by creating, maintaining and processing supply orders, purchase orders and/or payments for invoices.
- Communicates, prepares correspondence for, and interacts frequently with internal and external constituents (i.e. students, families, counselors, campus departments, etc.) regarding application and admissions-related matters, when applicable.
- Aids with application and enrollment processes to prospective students.
- Leads and analyzes audit queries to ensure data consistency.
- Assists with tracking technology needs for the Admissions department.
- Assists in data cleanup throughout admissions cycle and collaborates with university constituents and system users on accuracy of data.
- Performs continuous monitoring and updating of application data and materials moving to and from the application system
- (i.e. Slate and other CRM) into system-wide student databases (i.e. PeopleSoft and Document Imaging).
- Assist in managing and processing the workflow queues/bins in the CRM systems and emails to stay ahead and ensure consistent follow up with students' needs.
- Develops, maintains, and updates comprehensive job aids.
- Collaborates with other departments (i.e., Financial Aid, Registrar, etc.) on ensuring accuracy in application records is reflected in systems used.
- Provides updates on integration of data from one system to another and ensuring accuracy.
- Assists in staff development and administers in-service training to AA's below the AAII grade.
- Attend office staff meetings.
- Maintain strong knowledge of Admissions' enrollment processes, full admissions cycle from inquiry to enrollment, and
- related residency, citizenship, and visa eligibility requirements.
- Assists with and attends Admissions recruitment events (i.e., Open House and Accepted Students Day), as requested.
- Assists with tasks related to purchase requisitions, procurement, and budget operations.
- Assists in the hiring and training of student employees.
- Serves as back up to other Admissions administrative staff.
- Maintain proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to perform the necessities.
- Maintain a high level of knowledge with Slate or currently utilized admissions management software, as well as
- PeopleSoft or similar ERP (Enterprise Resource Planning) systems.
- Performs other job-related duties and responsibilities, as assigned.
QUALIFICATIONS REQUIRED AT HIRE (List knowledge, skills, abilities)
- Knowledge of the principles and practices of office management.
- Knowledge of the methods of general report writing.
- Knowledge of the methods used in the preparation of charts, graphs and tables.
- Knowledge of the types and uses of general office equipment.
- Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
- Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
- Ability to follow written and oral instructions.
- Ability to read and interpret documents such as financial reports, accounts, ledgers and contracts.
- Ability to gather information through questioning individuals and by examining records and documents.
- Ability to write concisely, express thoughts clearly, and to develop ideas in logical sequence
- Ability to assemble items of information in accordance with established procedures.
- Ability to determine proper format and procedures for assembling items of information.
- Ability to prepare general reports.
- Ability to maintain accurate records.
- Ability to prepare and use charts, graphs and tables
- Ability to communicate effectively in written and oral expression.
- Ability to give written and oral instructions in a precise, understandable manner.
- Ability to deal tactfully with others.
- Ability to establish rapport and maintain harmonious working relationships with people from varied ethnic, cultural and/or economic backgrounds.
- Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
- Ability to exercise sound judgment.
- Ability to exercise discretion in handling confidential information.
- Knowledge of the principles, practices and techniques of supervision.
QUALIFICATIONS ACQUIRED ON JOB (List knowledge's, skills, abilities)
- Knowledge of the laws, rules, policies, procedures, procedures, specifications, standards and guidelines governing assigned unit activities.
- Knowledge of the proper telephone procedures for making and receiving agency calls.
- Knowledge of the types and uses of agency forms.
- Knowledge of the laws, rules and regulations governing the state personnel system.
- Knowledge of state budgetary procedures relating to positions, salaries and personnel services.
- Knowledge of the laws, rules, policies and procedures governing Federal Grant Administration.
- Knowledge of state procedures governing the purchasing and requisitioning of supplies and equipment.
- Knowledge of state accounting and budgetary procedures including terminology.
- Knowledge of the principles, practices and techniques of supervision.
- Knowledge of the laws, rules, and regulations governing the state and federal reporting requirements.
MINIMUM ENTRANCE REQUIREMENTS
At least (A) three years of full-time or equivalent part-time, professional experience in business administration or business management in a supervisory capacity, office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management or (B) any equivalent combination of the required experience and the substitutions from the Massachusetts State Classification Specifications.
LICENSE AND/OF CERTIFICATION REQUIREMENTS: None
DEPARTMENT: Admissions
NO. OF POSITIONS: 1
INTERNAL/EXTERNAL POSTING: Yes
STATE FUNDED: Yes
SALARY: $62,505.04 - $88,188.36
HOURS: M-F 9 am to 5 pm
GRADE: 17
UNION: AFSCME
UMass Dartmouth offers exciting benefits such as:
- 75% Employer-Paid Health Insurance
- Flexible Spending Accounts
- Life Insurance
- Long Term Disability
- State Pension Retirement Plan
- Optional Retirement Savings Plans
- Tuition Credit (Employee, Spouse, & Dependents)
- Twelve (12) paid holidays
- Paid personal, vacation, and sick time
- And More!
Benefits for AFSCME Union- AFSCME
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.
To apply please submit a letter of interest, a current resume and the contact information for three professional references.
The deadline for early consideration of internal AFSCME applicants is February 28, 2026.
The review of applications will be ongoing until the position is filled.
Position Summary
The School of Pharmacy and Health Professions (SPAHP) is seeking a highly organized and proactive Administrative Assistant III to support senior leadership within the Dean's Office. This role serves as a key operational partner, providing advanced administrative, financial, and project coordination support to members of the Dean's leadership team.
This position requires a professional who thrives in a dynamic, fast-paced academic environment and demonstrates exceptional attention to detail, discretion, and organizational skills. The Administrative Assistant III plays an important role in supporting the daily operations of the Dean's Suite while contributing to the broader success of SPAHP programs and initiatives.
Key responsibilities include managing complex calendars, coordinating meetings and projects, preparing financial and administrative reports, supporting communications such as the Dean's newsletter, and providing general administrative support across SPAHP as needed.
Key Responsibilities
Executive & Administrative Support
- Provide high-level administrative support to senior leadership within the Dean's Office.
- Manage complex calendars and coordinate meetings across multiple departments, campuses, and time zones.
- Draft, edit, and prepare a variety of professional communications, reports, and documents.
- Organize and maintain both electronic and paper records with a high degree of accuracy and confidentiality.
- Coordinate travel arrangements and logistics for leadership as needed.
- Provide general office support and assist with special projects and initiatives.
Office Operations & Customer Service
- Maintain front desk and phone coverage for the Dean's Office.
- Welcome and assist visitors, faculty, staff, and external partners.
- Coordinate facility work orders and requests for university support services.
- Order and manage office supplies and equipment for the Dean's Office and SPAHP programs.
- Supervise a student worker and support general office operations.
Meeting & Event Coordination
- Schedule faculty and leadership meetings for multiple academic programs including Pharmacy, Physical Therapy, and Occupational Therapy.
- Coordinate large virtual meetings (30+ participants) using Zoom or Microsoft Teams, including breakout rooms, polling, and screen sharing.
- Facilitate meetings and record minutes for key committees and leadership meetings.
- Support planning of internal events such as Staff Appreciation Day and other school initiatives.
Financial & Data Management
- Track budgets, reconcile expenses, and assist with financial reporting for leadership.
- Prepare and distribute Banner financial reports to budget managers.
- Assist with grant tracking, faculty startup funds, and other financial records.
- Coordinate and track SPAHP contracts and memoranda of understanding (MOUs).
- Process payments and assist with P-Card reconciliation.
Communications & Special Projects
- Assist with the preparation and distribution of the Dean's newsletter.
- Support donor communications including mail merge letters for the Dean's signature.
- Maintain internal communication lists such as ServeList for staff and committees.
- Assist with accreditation documentation and reports as needed.
- Coordinate continuing education courses including APhA Pharmacy-Based Immunization Courses and Pharmacy Resident Grand Rounds.
Minimum Qualifications
- High school diploma or equivalent required.
- Minimum 6 years of administrative or office management experience.
Preferred Qualifications
- Associate's or Bachelor's degree.
- Experience supporting senior leaders or executives.
- Experience with budgeting, accounting, or financial reporting.
Knowledge, Skills & Abilities
The ideal candidate will demonstrate:
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with virtual collaboration platforms such as Zoom and Microsoft Teams
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- High level of professionalism, discretion, and confidentiality
- Exceptional attention to detail and accuracy
- Strong customer service and interpersonal skills
- Ability to work both independently and collaboratively
- Dependability, accountability, and initiative
Why Join the School of Pharmacy and Health Professions?
This position offers an opportunity to play a meaningful role in supporting the leadership and operations of a collaborative academic community dedicated to advancing health professions education. The Administrative Assistant III contributes directly to initiatives that support faculty, students, and programs preparing the next generation of healthcare professionals.
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.
Job DescriptionProSidian Seeks a Administrative Support IV - Operations headquartered near CONUS - Washington, DC (Remote) to support requirements for Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Clients.
This CONUS - Washington, DC (Remote) | Junior Consultant - Full-Time position currently best aligns with the Administrative Support Labor Category. Ideal candidates exhibit the ability to visualize, analyze, and convert data and experiences to meet performance challenges while confidently engaging in productive \"Jugaad\" and dialogue targeting mission success. ProSidian Team Members work to provide Energy Industry (Oil & Gas / Power & Utilities) Sector related Management And Operations Consulting Solutions for Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) Services on behalf of The US Department of Energy (DOE-ID).
Administrative Support IV - Operations (NOA051) Candidates shall work to support requirements for (Operations Services) and Provides administrative support to technical and management level personnel. Includes, but is not limited to, project administration, planning and coordination, documentation and briefing support, general office support, secretarial support, human resource support.
Examples of General Responsibilities
- Coordinates and plans project / office administration and support.
- Provides general office support, documentation support, project administration, administrative and secretarial support, and human resource support.
- Supports project financial tracking and reporting requirements including project control and account resolution
- Performs other administrative and support functions as assigned.
Administrative Level IV Candidates shall have relevant Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Experience particularly with background, experience, and credentials to perform Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) for Engineering Services on behalf of clients such as U.S. Dept. Of Energy Idaho Operations Office - Nuclear Energy's (NE) Office of Fuel Cycle Technologies supplemented by a High School or Equivalent Education and 10 Yrs. - 12 Yrs. Experience.
Core CompetenciesTeamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership ability to guide and lead colleagues on projects and initiatives Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people Communication ability to effectively communicate to stakeholders of all levels orally and in writing Motivation persistent in pursuit of quality and optimal client and company solutions Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization ability to manage projects and activity, and prioritize tasks
Other RequirementsBusiness Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom
Benefits and HighlightsProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:
Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
Remote working/work at home options are available for this role.