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• Develop and maintain short- and long-term production schedules aligned with demand forecasts and customer requirements
• Coordinate with manufacturing, procurement, and inventory teams to ensure raw material and packaging availability
• Balance production capacity, labor, and equipment constraints while minimizing downtime and changeovers
• Monitor production performance and adjust schedules in real time to address disruptions or demand changes
• Collaborate with Quality and Food Safety teams to ensure compliance with regulatory and internal standards (FDA, USDA, SQF, HACCP, GMP)
• Maintain accurate production data within ERP/MRP systems
• Analyze KPIs such as schedule adherence, inventory turns, service levels, and waste
• Support continuous improvement initiatives focused on efficiency, cost reduction, and service reliability
• Participate in S&OP and demand planning meetings as needed
  
  

• Bachelor’s degree in Supply Chain, Operations, Industrial Engineering, Business, or a related field
• 2–5+ years of production planning or scheduling experience in a food, beverage, or CPG manufacturing environment
• Strong understanding of manufacturing processes, capacity planning, and inventory management
• Experience working with ERP/MRP systems , Ideally D365
• Working knowledge of food safety and quality standards
• Strong analytical, organizational, and problem-solving skills
• Ability to work cross-functionally in a fast-paced, deadline-driven environment
  
  

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

All assignments are at-will and their duration is subject to change.

Network Adjusters is seeking experienced Claims Adjusters to handle Property losses at our offices located in Farmingdale, NY and Denver, CO. This role supports the investigation, evaluation, negotiation, and resolution of first-party commercial property insurance claims while delivering consistent, high-quality claims management in alignment with industry best practices.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Property Claims Adjusters are responsible for managing first and third-party commercial property claims from inception through closure. Claims may include fire, water, theft, or other property damage exposures of varying complexity and severity. In this role, you will investigate losses, analyze policy language, evaluate damages, determine coverage, negotiate settlements, and handle litigated matters as needed while maintaining strict adherence to state regulations and claims handling expectations, and clear, timely, and professional communication with all involved parties.

Adjusters routinely address damaged property, gather statements from claimants and witnesses, coordinate with contractors and external experts, and ensure all claim activity complies with state-specific regulations and Network Adjusters’ Best Claims Practices. This is a desk-based role.

Responsibilities

• Deliver superior customer service to insureds, claimants, carrier clients, and internal stakeholders while meeting all client-specific reporting and analysis requirements
• Review and analyze coverage using policy conditions, provisions, exclusions, and endorsements, including jurisdictional considerations such as negligence laws, financial responsibility limits, and immunity
• Investigate claims to establish negligence, determine liability, and identify potential sources of recovery through fact-finding and interviews
• Manage property damage and other first-party losses requiring specialized investigation and coordination with external experts in compliance with applicable laws
• Establish, maintain, and adjust claim and expense reserves in a timely manner
• Develop, document, and execute plans of action for claim resolution, including effective diary management and follow-up
• Document all claim activities in accordance with established procedures and Best Practices
• Draft and issue denial letters, reservation of rights, tenders, and other routine or complex correspondence
• Collaborate with senior technical claim personnel to ensure proper file handling and strategic guidance
• Determine settlement values using independent judgment, applicable limits, and deductibles, and negotiate settlements within assigned authority
• Identify and pursue subrogation opportunities when applicable
• Ensure compliance with all state-specific regulatory requirements and quality standards
• Manage multiple competing priorities to ensure timely payments, follow-up, and resolution

Qualifications

• Minimum 2 years of experience handling first-party property claims (commercial experience preferred)
• College or technical degree, or equivalent relevant business experience
• Ability to obtain and maintain required adjuster licenses, including completion of continuing education
• Strong verbal and written communication skills with a customer-focused, empathetic approach
• Proficiency in MS Word, Outlook, Excel, and general business software
• Strong analytical, investigative, and decision-making skills, with high attention to detail and accuracy
• Excellent negotiation and conflict management abilities
• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment
• Ability to maintain confidentiality and exercise sound judgment
• Bilingual proficiency preferred but not required

Compensation & Benefits

• Salary: Starting from $65,000+ annually (negotiable based on licensure, certifications, and experience)
• Training, development, and career growth opportunities
• 401(k) with company match and retirement planning
• Paid time off and company-paid holidays
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and long-term disability
• Supplemental life insurance and optional short-term disability
• Strong work/family and employee assistance programs
• Employee referral program

Locations

Farmingdale, NY and Denver, CO

This role is on-site only; remote or hybrid arrangements are not available.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York, Denver, and Kentucky to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.

Network Adjusters is seeking experienced Claims Adjusters to join our third-party administrative insurance handling team in a file review role. This is a high-visibility position reporting directly to executive management, ideal for professionals who thrive on complex claims, strategic problem-solving, and driving resolution.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Disposition Analysts supports two key initiatives:

• Assisting with onboarding triage and review of new claim programs
• Reviewing existing claim files for closure with current carrier partners

You’ll work in a fast-paced environment reviewing high-exposure, complex claims, identifying resolution opportunities, and providing actionable feedback to leadership – all while ensuring compliance and service standards are met.

Claims may include Commercial General Liability, Auto, Property Damage, Construction Bodily Injury, Construction Defect, D&O, Cyber, and Builder’s Risk. Experience across all lines is not required; adaptability and a willingness to learn are essential. This is a desk-based role.

Responsibilities

• Analyze coverage by reviewing policies, claim forms, and supporting documentation
• Handle complex commercial and bodily injury claims, including in-depth file reviews, damage evaluation, settlement negotiation, and driving claims to resolution
• Communicate and collaborate with carriers, attorneys, claimants, and internal stakeholders throughout the claims lifecycle
• Prepare management and client reports, identifying claim trends and opportunities for improvement
• Ensure compliance with regulatory requirements and industry best practices

Qualifications

• 3+ years of commercial bodily injury claims handling experience, including litigation
• Strong working knowledge of case law, statutes, and claims procedures
• Excellent analytical, evaluation, negotiation, and strategic decision-making skills
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Confident communicator with polished written and verbal communication skills
• College or technical degree, or equivalent relevant business experience
• Active Texas or Florida P&C Adjusting License (or ability to obtain within 90 days); ability to obtain New York P&C Adjusting License within 90 days
• Proficiency in MS Office and standard business software
• Bilingual proficiency preferred but not required

Compensation & Benefits

• Salary: $70,000–$90,000 annually (based on licensure, certifications, and experience)
• Training, development, and career growth opportunities
• 401(k) with company match and retirement planning
• Paid time off and company-paid holidays
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and long-term disability
• Supplemental life insurance and optional short-term disability
• Strong work/family and employee assistance programs
• Employee referral program

Location

Denver, CO

This role is on-site only; remote or hybrid arrangements are not available.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York, Denver, and Kentucky to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.

Network Adjusters is seeking skilled insurance claims adjusters with experience in General Liability Bodily Injury claims. This role supports the investigation, evaluation, negotiation, and resolution of moderate to complex commercial bodily injury claims while delivering consistent, high-quality claims management in alignment with industry best practices.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Bodily Injury and/or Property Claims Adjusters are responsible for managing commercial bodily injury and/or property damage claims from inception through closure. Claims may include commercial auto and general liability exposures of varying complexity and severity. In this role, you will investigate losses, analyze policy language, evaluate damages, negotiate settlements, and handle litigated matters while maintaining clear, professional communication with all involved parties.

Adjusters routinely take statements, review medical records and police reports, collaborate with legal counsel when necessary, and ensure all claim activity complies with state-specific regulations and Network Adjusters’ Best Claims Practices. This is a desk-based role.

Responsibilities

• Handle General Liability bodily injury claims of varying complexity and severity
• Investigate, evaluate, negotiate, and manage claims in compliance with state regulations and Network Adjusters’ Best Claims Practices
• Provide exceptional customer service to insureds, claimants, carrier clients, and internal stakeholders, using empathy and conflict-resolution skills
• Conduct interviews and gather evidence from claimants, witnesses, medical providers, and law enforcement agencies
• Analyze insurance contracts and policy language to determine coverage applicability
• Review medical records, police reports, and related documentation to evaluate injuries and liability
• Establish, monitor, and adjust reserves throughout the life of the claim
• Determine settlement values using independent judgment, applicable limits, and deductibles, collaborating with legal counsel when appropriate
• Handle litigated matters and negotiate settlements within assigned authority
• Maintain accurate claim files, diaries, and documentation
• Communicate claim decisions and key developments to policyholders, claimants, attorneys, and other involved parties

Qualifications

• Minimum 3 years of bodily injury claims (preferably commercial General Liability exposures)
• Strong verbal and written communication skills
• Proficiency in MS Word, Outlook, Excel, and standard business software
• Demonstrated customer service skills with empathy and professionalism
• Strong analytical, investigative, and decision-making skills
• Excellent negotiation and conflict-management abilities
• Strong organizational and time management skills, with the ability to multitask in a dynamic environment
• High attention to detail and commitment to accuracy
• Ability to maintain confidentiality
• College or technical degree, or equivalent business experience preferred
• Ability to obtain and maintain required adjuster licenses, including continuing education
• Bilingual proficiency preferred but not required

Compensation & Benefits

• Salary: Starting from $75,000+ annually (based on licensure, certifications, and experience)
• Training, development, and career growth opportunities
• 401(k) with company match and retirement planning
• Paid time off and company-paid holidays
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and long-term disability
• Supplemental life insurance and optional short-term disability
• Strong work/family and employee assistance programs
• Employee referral program

Location

Denver, CO and Farmingdale, NY

Remote opportunities may be available for experienced candidates who meet all required criteria.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York, Denver, and Kentucky to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions.  This job description in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned by management.

1. Regular and predictable attendance is an essential requirement of this position.

2. Train and Supervise Interns, COTAs and rehab aides in carrying out individual treatment plans.

3. Services provided will include, performing the ADL, IADL, and clinical evaluations and designing subsequent treatment plans.  Generate appropriate treatment techniques, activities, and/or programs including but not limited to:  Home accessibility, fabricating and monitoring adaptive equipment, UE orthotic devices, visual assessment and treatment, pre-driving assessment and training, functional mobility training, community integration, and family education from established functional goals.  Possibly provide vocational adaptations in a variety of settings.

4. Ensure individual assessment and participation with goal identification, treatment planning and implementation of treatment plan.  Treatment includes individual and group settings.

5. Completes timely documentation of daily treatment notes, progress reports at funding required intervals, initial evaluation, discharge summaries, pre driving assessment, home assessments, home programs, and consultation notes as indicated.

6. Monitor individuals’ progress and maintain accurate records of treatment through data collection and treatment reports as assigned.

7. Serves as a member of an interdisciplinary team for assigned individuals.  Participates in individual goal development, coordination of services, discharge planning, and family education as needed

8. Develop and maintain effective interpersonal relationships with all individuals.

9. Attends and verbally presents at team meetings, clinical reviews, staff meetings, and in-services.  Attends department OT meetings.  Participates in program development.

10. Complete non-billable activity to support treatment plan, interventions, staff education, family education, and interdisciplinary team goals.  This can include but is not limited to evaluation and progress reporting, updating Care Plan Forms, inservicing caregivers/team members, developing specific compensatory supports/technology to best suit the patient for functional skills, collaborate with internal team members as well as external stakeholders, write letters of medical necessity, Annual Reviews, collaborate with vendors for DME needs for specific patients as well as departmental needs, and other tasks as needed to best support the patient achieving the highest level of independence.

11. Participate in marketing of OT services by promoting high quality control and customer service.  Be liaison to the community for purposes of recruitment, program development, and community regarding our program. 

12. Order individual specific treatment supplies and equipment for persons served or department. 

13. May serve as a group leader for groups as assigned. 

14. Supervise, train, and evaluate OT student fieldworks, Level I or Level II, after 1 year of employment.

Addendum for Essential Functions if Applicable for multiple departments:

Educational / Talent Requirements:
1. NBCOT certification as an Occupational Therapist, Registered (OTR). Minimum Bachelor’s Degree with certification
2. State of Michigan current licensure as an Occupational Therapist. 
3. Valid NPI number and ability to become credentialed with Medicare and Commercial Insurances.
4. Ability to acquire CEUs and track documentation in order to support certification and licensure requirements. 
5. Valid driver’s license with driving record acceptable according to Hope Network policy.

Work Experience Requirements:
1. 2-3 years of work experience with Neurological disorders, Brain Injury, Spinal Cord Injury, and/or Orthopedic injury preferred.
2. Work Experience in use of an EMR for documentation

• Occupational Therapist

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Rehabilitation Nursing Educator

We are all equally human. Join us.

At Hope Network, over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

▶Watch how we create comebacks.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

• 
  
• Medical, Vision, & Dental Care
  
• 403(b) Retirement Plan
  
• Paid Time Off
  
• Educational Reimbursement
  
• Career-Pathing
  
• Paid Training
  
• Employee Referral Bonus
  

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do

• 
  
• Collaborate with Program Leaders, HR, Quality & Compliance, and other key stakeholders to design, implement, and evaluate training programs for residential and clinical staff on nursing procedures. Develop instructional materials and methods that support effective skill acquisition and high-quality patient care.
  
• Lead Medication Administration Training for residential staff. Develop and refine curriculum to ensure efficiency and effectiveness. 
  
• Create instructional materials, evaluate commercially produced resources, and maintain current educational supplies and equipment.
  
• Conduct nursing assessments of referrals to identify program needs, including staff training requirements for safe and competent patient care. 
  
• Provide direct treatment, education, and therapeutic interventions according to individual goals and physician/RN instructions, following program Basic Health protocols.
  
• Ensure safe program operations by enforcing safety guidelines, teaching general safety practices, and maintaining knowledge of emergency procedures.
  
• Participate in onboarding and training of new staff, as well as student training programs.
  

Work Schedule

Monday-Friday 8:30am-5:00pm

Qualifications

• 
  
• Degree or diploma in Nursing (as required for RN licensure).
  
• Current and valid Registered Nurse (RN) license.
  
• At least one (1) year of experience in a residential setting is preferred.
  
• Experience in clinical education and delivering formal training is preferred.
  
• Strong ability to effectively interact with staff and clients across diverse populations.
  

Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

• Registered Nurse

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

 

Psychiatric Services Lead RN 

We are helping people overcome. Join us.

The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.

Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.

Why Join Our Team?

• 
  
• Medical, Vision, & Dental Care
  
• 403(b) Retirement Plan
  
• Educational Reimbursement
  
• Career-Pathing
  
• Paid Training
  
• Employee Referral Bonus
  
• Generous Paid Time Off
  

What You’ll Do:

• 
  
• Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
  
• Deliver exceptional customer service to both internal and external stakeholders.
  
• Oversee each person’s individualized recovery process by supporting health management and clinical treatment.
  
• Document all care, contacts, and services provided within required timeframes.
  
• Provide or assist with medical and nursing care across various settings, including community-based environments.
  
• Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
  
• Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
  
• Manage and monitor pharmaceuticals and medical supplies within the program.
  
• Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
  
• Prepare reports and support internal and external audits as required.
  

Anticipated Work Schedule:

Monday-Friday: 9AM-5PM

Qualifications:

• 
  
• Registered Nurse or Bachelor Science in Nursing
  
• State of Michigan RN Licensure
  
• Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
  
• Preferred four or more years of psychiatric nursing experience.
  

Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Are you an experienced leader in Distributed Antenna Systems (DAS) installation, ready to take on large-scale projects and mentor a team? As a Lead DAS Installer, you'll lead the charge in implementing wireless solutions for in-building distributed antenna systems. You’ll oversee a crew of 3-5 installers, ensuring the highest quality standards are met on every job site. This is a hands-on role, working closely with the Project Manager and installation teams to deliver seamless wireless coverage.

Your expertise will help guide the team in reading blueprints, installing DAS equipment, and configuring advanced systems. This is an exciting opportunity for a motivated leader who enjoys working in dynamic environments across the country.

Key Responsibilities:

• Lead Installation Crews: Oversee installation teams, providing guidance, training, and mentorship to 3-5 technicians throughout the project lifecycle.
• DAS Equipment Installation: Install outdoor and indoor antennas, coaxial cables, CATV, fiber optic cables, CAT 5/6, and DC power cables to NEC standards.
• Cabling & Testing: Perform advanced cable terminations, including coaxial (JMA, Andrews, Trilogy), fiber fusion splicing, OTDR testing, and coaxial PIM/Sweep testing.
• System Configuration & Integration: Configure and integrate DAS head-end systems such as Rectifiers, Battery Systems, VoltServer, Commscope iON-B and iON-U, JMA Teko, and Corning Mobile Access. Manage monitoring systems including T1, broadband backhaul, routers, and dry contact alarms.
• Project Reporting & Communication: Keep both the company and clients informed about project progress, safety standards, and local codes. Update and maintain project documentation, customer prints, and site reports.
• Site Surveys & RF Design: Conduct site surveys to troubleshoot and optimize RF/fiber optic installations, report findings, and design corrective solutions for inadequate coverage.
• Assist in Project Preparation: Help in proposal development, project scheduling, and materials/subcontractor selection processes.
• Warehouse Support: Assist with warehouse maintenance, inventory management, and ensuring adequate materials for upcoming projects.

Minimum Qualifications:

• Experience:
• A minimum of 5 years of in-building DAS installation experience.
• Extensive experience with cable installation in IT, RF, electrical, and/or telecommunications fields.
• Expertise in fiber fusion splicing, terminations, dressing, cleaning, and OTDR testing.
• Proven ability in RF Sweep and PIM measurements.
• Solid understanding of wireless networks, including modulation techniques (UTMS, GSM, LTE), amplifier/antenna/cable theory, link budgets, and propagation tools.
• Experience using RF test equipment (spectrum analyzers, sweep, and PIM gear).
• Technical Proficiency: Demonstrated ability to read and interpret construction blueprints and design drawings.
• Management Skills: Previous experience as a Field Supervisor, with a proven track record of managing and mentoring less experienced technicians.
• Software Skills: Proficiency in Microsoft Office, particularly Excel.

Additional Requirements:

• Travel: Ability to travel nationwide for project deployments lasting 4-6 weeks, with short breaks in between. Travel constitutes over 60% of the role.
• Driver’s License: Must possess a valid driver’s license.
• Physical Requirements:
• Ability to lift up to 80 lbs. unassisted.
• Repeatedly ascend and descend ladders (6ft-14ft).
• Work in tight, confined spaces, such as attics and drop ceilings.
• Walk continuously across the job site while carrying ladders, tools, and materials.
• Ability to work in varied conditions, both indoor and outdoor (hot and cold).
• Tools: Must provide basic hand tools.
• Compliance: Must pass a criminal background check, drug screening, and pre-employment physical.

Preferred Certifications (Training provided if needed):

• RF Awareness
• OSHA 10 or OSHA 30
• EXFO Splice/Test OTDR/iOLM
• Anritsu PIM & Sweep
• JMA (Connectors & TEKO DAS)
• Ericsson RDS Structured Cabling Installation
• SOLiD, Commscope – Ion-M, Ion-B, Ion-U, Ion-E
• Corning Mobile Access – CMA & SpiderCloud
• First Aid/CPR, UL Lockout/Tagout

What We Offer:

• Competitive Pay: $34.00 - $41.00 per hour.
• Comprehensive Benefits: Health insurance, paid holidays, paid vacation, life insurance, and paid training.
• Growth Opportunities: Company-paid professional development and certification programs to keep you ahead in the industry.
• Travel Perks: We provide transportation to and from project sites and per diem while working on-site.
• Tools Provided: All additional tools needed for the job are supplied by the company.

Ready to Lead?

If you’re a seasoned DAS Installer ready to take on leadership, we want to hear from you! Bring your expertise and drive to a team that values professionalism, integrity, and teamwork.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• In-building DAS: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Customer Service Manager | Direct Hire $75,000-$90,000 DOE |M-F|8:00a.m.-5:00 | Lincoln, NE| On Site

What Matters Most

• $75,000 -$90.000 DOE plus additional compensation
• Monday -Friday 8:00 a.m. - 5:00 p.m.
• On-site
• Lincoln, NE

Job Summary:

We are seeking a dynamic leader to oversee key functions within our residential mortgage servicing operations. This role is responsible for managing the processing of payoff quotes, lien releases, loan modifications, successor-in-interest requests, partial releases, and general servicing inquiries.

Success in this role requires strong leadership, critical thinking, and a commitment to delivering exceptional service. You will play a key role in fostering a collaborative, team-oriented environment focused on member advocacy, accountability, and continuous improvement.

Responsibilities:

• Foster a strong culture of compliance by ensuring adherence to internal policies, procedures, and regulatory requirements.
• Provide supervision and guidance to employees in the assigned area; manage their workflow, timeliness, work quality, and provide excellent customer service.
• Ensure accurate and timely processing of requests for ACH, name changes, pay-offs, release of liabilities, modifications/recast, successor of interest, partial releases, and general mortgage servicing functions and questions.
• Continuously evaluate and improve processes to increase operational efficiency without compromising quality.
• Develop team members by providing regular feedback to enhance engagement, employee retention, and establish goals. Develop cadence for 1:1’s with team members.
• Develop and/or update processes and procedures. Review annually for compliance and operational additions, deletions, or changes.
• Interface with other departments, vendors, and agencies to resolve support-related issues.
• Work on special projects and other duties as assigned by the department manager.
• Complete performance reviews and approve employee time records, vacation, and sick pay.
• Recommend and participate in hiring, promotions, disciplinary action, and termination.

Qualifications and Requirements:

• 3+ years of progressive experience in mortgage servicing, with deep exposure to customer-facing operations
• 2+ years of leadership experience with a proven ability to develop, coach, and lead high-performing teams in a fast-paced environment
• Demonstrated success driving process improvements, leading change initiatives, and influencing outcomes across cross-functional teams
• Strong working knowledge of mortgage servicing regulations and investor/insurer guidelines, including FNMA, FHLMC, GNMA, private investors, and government programs (FHA, VA, USDA)
• Track record of achieving and exceeding operational performance metrics while maintaining strict compliance standards
• Ability to think strategically while executing tactically, with strong problem-solving and decision-making skills
• Strong knowledge of regulatory and investor/insurer guidelines, including FNMA, FHLMC, GNMA, and private investors, as well as FHA, VA, and USDA programs
• Demonstrated success in achieving operational metrics, maintaining compliance, and leading high-performing teams.

Benefits and Perks:

• $75,000 -$90,000
• Medical Benefits
• Holidays
• Training & Growth

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, connects exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay range for this position is $75,000-$90,000 DOE, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note that hiring at the top of the range is uncommon to allow room for future growth.