It Voice Actor Jobs in Usa
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- IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 3 Duration: 4 Months(Possibility of extension) On Site Purpose: The Atlanta Public School System is seeking the services of an IT Service Delivery Systems and Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team.
Summary: Atlanta Public Schools' Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.
The IT Service Delivery Systems and Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.
The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards.
Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.
The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.
This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations.
This position will work under the supervision of the IT Service Delivery team.
Scope of Work/Key Responsibilities: Adhere to established standard operating procedures through the following: Maintain exceptional customer service posture at ALL TIMES.
Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team Primary iiQ Management and Training Responsibilities: Manage and administer iiQ system for IT Service Delivery and Student Experience Team Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology Assist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district Monitor IT Service Delivery and Student Experience Tableau dashboards Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability.
Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadership Prepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience team
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Tenishbabu at 224 507 1292 , (or) Vinod, at (224) 507-1294 Title: IT PMO Project Manager Kinaxis Demand Planning Delivery (Remote) Duration: 8 Months (with possibility of extension) Location: Charlotte, NC area preferred (Remote) Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Remote candidates in Eastern or Central Time Zones considered.
Job Description Client is a global leader in innovation and advanced manufacturing.
As an IT PMO Project Manager focused on Kinaxis Demand Planning delivery, you will play a critical role in enabling data-driven planning, scalable platforms, and product-oriented delivery models that directly support Client's global manufacturing and supply chain operations.
If you are a delivery-focused leader with experience implementing enterprise products and a passion for Agile, product-centric execution, we encourage you to apply.
About the Role We are seeking an experienced, results-driven IT PMO Project Manager to lead the delivery of a Kinaxis Demand Planning (RapidResponse) implementation integrated with SAP ECC manufacturing systems.
This role is ideal for a product-focused delivery leader who has hands-on experience implementing enterprise platforms, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments.
The successful candidate will take ownership of product delivery outcomes, proactively manage risks and dependencies, engage business and technical stakeholders, and ensure solutions are delivered in alignment with Client'squality, compliance, and PMO governance standards.
Key Responsibilities 1.
Project and Product Delivery Ownership Facilitate end-to-end delivery of the Kinaxis Demand Planning application, ensuring scope, schedule, budget, quality, and value realization objectives are met.
Drive accountability for product delivery outcomes, including roadmap execution, feature delivery, and operational readiness.
Clearly understand and manage the distinction between: Product-based delivery (roadmaps, backlogs, continuous value delivery, post go-live evolution) Traditional project execution (milestones, phase gates, funding cycles) Ensure delivery aligns with enterprise PMO standards while enabling Agile and product-centric ways of working.
2.
Kinaxis Demand Planning Implementation Leadership Manage Kinaxis RapidResponse deployments and enhancements supporting: Demand Planning and Forecasting Supply and Capacity Planning Scenario Modeling and What If Analysis Sales and Operations Planning (SandOP) / Integrated Business Planning Oversee integration between Kinaxis and SAP ECC, including demand signals, material master data, BOMs, and manufacturing planning data.
Coordinate cross-functional teams including supply chain business stakeholders, SAP functional teams, Kinaxis solution architects, system integrators, and internal IT partners.
Ensure platform configurations, data models, integrations, and releases align with manufacturing processes and business outcomes.
3.
Agile and Scrum Execution (Required) Lead delivery using Agile and Scrum methodologies, including: Sprint planning Backlog refinement Stand-up meetings Sprint reviews and retrospectives Partner closely with Product Owners and Business Leads to: Prioritize features and capabilities Manage product backlogs and roadmaps Deliver incremental and measurable business value Support teams transitioning from project-centric to product-centric delivery models.
4.
Project Leadership and PMO Governance Develop and maintain integrated delivery plans, product roadmaps, milestones, and resource plans.
Own and manage RAID (Risks, Assumptions, Issues, Dependencies) and ensure timely mitigation and escalation.
Provide clear, concise delivery status reporting for executive and PMO leadership.
Ensure alignment between Agile delivery teams, PMO governance, and enterprise strategy.
5.
Stakeholder Engagement and Communication Build strong relationships with supply chain, manufacturing, IT, and business leadership.
Serve as the primary point of contact for delivery status, risks, dependencies, and key decisions.
Engage senior leaders and product stakeholders to maintain momentum, alignment, and adoption.
6.
Quality, Compliance and Continuous Improvement Ensure adherence to Client's quality, compliance, and governance standards.
Promote continuous improvement through Agile retrospectives, lessons learned, and delivery metrics.
Ensure deliverables meet acceptance criteria and support operational readiness and user adoption.
Domain Knowledge Requirements Kinaxis Demand Planning The ideal candidate will demonstrate strong domain knowledge in enterprise demand and supply planning, including: Kinaxis RapidResponse or Comparable Advanced Planning Systems (APS) Demand forecasting and demand sensing Supply planning and capacity modeling SandOP / Integrated Business Planning processes Scenario-based planning and what if analysis Integration of planning platforms with SAP ECC in manufacturing environments Understanding of how planning systems support complex, multi-site manufacturing operations Qualifications Experience
** 7 years of IT project and/or product delivery management experience, preferably within a PMO.
** ** Hands-on experience delivering enterprise planning or supply chain platforms, preferably Kinaxis RapidResponse, within the last 5 years.
** Proven experience implementing products, not just managing one-time projects, including post go-live evolution and continuous improvement.
Experience delivering solutions integrated with SAP ECC in manufacturing environments.
** Demonstrated success leading complex, cross-functional initiatives in
**large enterprises.
** Key Skills SAP ECC Implementation experience in Demand Planning is Mandatory.
Kinaxis Rapid Response is Preferred not Mandatory.
Active PMP is Must.
Certifications (Required) Agile and/or Scrum certification required (CSM, PMI-ACP, SAFe, or equivalent).
** PMI PMP (Project Management Institute
- Project Management Professional) certification required.
** PLEASE NOTE: Submissions are required to include the candidate's PMP Certification Number and Active Dates listed.
Submissions that do not have this information will not be considered for shortlisting.
Preferred Qualifications Product Delivery or Product Management experience in enterprise IT environments.
Experience working with system integrators and SaaS vendors.
Familiarity with Agile lifecycle management tools (Jira, Azure DevOps, etc.).
Skills and Competencies Strong understanding of Agile, Scrum, and hybrid delivery models.
Ability to manage delivery plans, product roadmaps, backlogs, and RAID effectively.
Exceptional stakeholder management and executive communication skills.
Proven problem-solving, decision-making, and escalation capabilities.
Detail-oriented with a strong commitment to deliver quality and outcomes.
Ability to lead without authority and influence across organizational boundaries.
Interview Process: Two Rounds.
First Round Video Interview with PMO Panel.
Second Round Video Interview with PMO and Project Sponsor Panel.
Third round may be possible for candidate determination.
Travel Requirement: Limited travel to Charlotte, NC may be required to participate in project workshops or key delivery events.
Advance notice will be provided.
Travel is not expected to exceed 15 25%.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Agile, SAP EC, enterprise planning
Remote working/work at home options are available for this role.
The role focuses on evaluating internal controls, identifying risks within the company's technology infrastructure, and recommending improvements to strengthen information security, compliance, and system reliability.
Key Responsibilities Lead and perform IT audit engagements including planning, execution, and reporting.
Evaluate internal controls, IT governance, and risk management practices within the organization's technology environment.
Identify vulnerabilities and weaknesses in systems, applications, and network infrastructure.
Develop action plans and recommendations to mitigate risks and prevent potential security breaches.
Participate in the planning and execution of internal IT audit procedures.
Prepare internal audit reports that clearly outline findings, risks, and recommended corrective actions.
Collaborate with cross-functional teams and stakeholders to strengthen IT infrastructure and improve security practices.
Assist in developing and implementing policies, standards, and procedures related to IT governance, compliance, and network security.
Support the continuous improvement of the organization's IT risk management and audit framework.
Experience Candidates should have up to 7 years of experience in IT auditing or related fields, with a strong understanding of IT audit methodologies, internal controls, risk management, and information security practices.
The role requires the ability to perform audit engagements with varying levels of independence depending on experience and demonstrate the capability to analyze IT risks and their broader business impact.
Cyber Security, IT auditing
IT Business Continuity: Advance IT business continuity planning and disaster recovery efforts.
Strong Preference for someone with experience leading strategy for CMDB in ServiceNow.
Strong knowledge of ServiceNow CMDB.
Finance and Budget: Lead IT budget management including budget creation, operational and capital tracking, invoice posting, invoice coding, weekly and monthly reporting, etc.
Cloud Financial Operations: Lead cloud financial operations strategy and provide oversight of monitoring cloud spend.
Process and Policy Management: Develop and maintain department policies, processes and standard operating procedures.
Provide internal training to department and impacted end users.
Vendor and Contract Management: Lead vendor management and software license and IT access management program.
Change Control: Lead of IT Change Advisory Board.
Audit Management: Participate in internal and external audits; oversee and coordinate responses to audit requests.
Value Strategy: Monitor compliance with IT performance management.
Prepare reports of department activities, tasks, and monitor operational metrics including compliance with policies, regulations, and customer requirements and service level agreements.
Coordinate department LEM reporting.
IT Survey Coordination: Leads survey coordination and facilitation (Epic, Chime, AHA, etc.) Stay up to date on evolving threats, technologies, and solutions.
Collaborate with other departments to ensure IT strategy aligns to business goals.
Escalate and resolve issues in a timely manner.
Identify and manage operational risk.
With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders.
Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary The Senior Director, IT PMO and Shared Services is responsible for directing, delivering and managing the execution all IS projects and programs.
In addition, this position has accountability for the following IT Shared Services, IS Procurement and Budget Management, PMO Office, Quality Assurance, IS Training, Business, Vendor Management and IS Strategic Sourcing.
This position is accountable for IT cost controls and effective budget management ensuring the IT Department is within budget overall.
Job Description Responsibilities Direct, lead, establish vision and develop the IT service delivery objectives; which include the planning, execution, PMO, Vendor Management, IT Strategic Sourcing, IS budget & Cost Management and QA Establish, manage and measure strategic service provider partnerships.
In addition, establish, implement, develop, and control best practices for IT program, management throughout the organization.
This includes defining and documenting all policies and processes of project/program lifecycles in order to deliver these projects/programs according to plan and within budget.
The Program Office will also create formal methodologies for defining project key performance metrics and allocating resources.
Evaluate and review IS initiatives for impact with corporate wide plans and other studies within the organization as well as performs feasibility studies for new IS project initiatives (PMO) including resource allocation management for all service management resources.
Develop, track, and control the information services annual operating and capital budgets for IS.
Assess and make recommendations on the improvement or re-engineering of the IT organization.
Execute and manage initiatives assigned by the CIO, participating on senior level teams as well as identifying opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing and purchasing Responsibilities include the development of the IS strategic plan, management of all IS related budgeting and cost management.
Lead IT Strategic Sourcing and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization Responsible for the management and development employees which include the performance reviews for personnel who are direct reports Responsible for the IS compliance of DSI in JSOX and financial audits Responsibilities Continued Qualifications Additional Information Daiichi Sankyo, Inc.
is an equal opportunity/affirmative action employer.
Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Salary Range: USD$214.050,00
- USD$356.750,00 Download Our Benefits Summary PDF
Job Description: Project Manager
Location: Onsite (Detroit, MI)
Job Overview
Responsibilities:
• Lead and facilitate the execution of the approved transition plan and report progress to leadership.
• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
• Enforce knowledge transfer, documentation, and vendor exit requirements.
• Ensure operational readiness, security compliance, and disaster recovery preparedness.
• Identify risks and escalate issues with mitigation recommendations.
• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
• Work in an agile environment and understand agile methodologies.
• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.
Required Knowledge, Skills, and Abilities
· Technical Knowledge
o Strong understanding and knowledge of .NET application architectures
o Hands-on knowledge of Microsoft Azure, including:
§ App Services / Functions
§ Azure SQL, Storage, and Key Vault
§ Azure Monitor and Application Insights
§ Azure RBAC and managed identities
o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
o Understanding of public sector IT governance, security, and compliance requirements
o Strong vendor management and stakeholder communication skills
o Ability to lead cross-functional technical teams during high-impact transitions
o Familiarity with ReactJS-based front ends (support perspective)
· Management & Leadership Skills
o Proven experience leading complex IT transitions or transformations
o Strong vendor management and contract enforcement skills
o Ability to translate technical risks into executive-level language
o Excellent facilitation and decision-making skills
· Operational & Process Skills
o Experience implementing or managing:
§ IT service management (ITIL-aligned preferred)
§ Incident, problem, and change management
§ Production support models
o Strong documentation and operational discipline
o Ability to design and execute phased transition plans
· Experience
o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
o 3–5+ years in:
§ IT management
§ Technical program management
§ Application or infrastructure operations leadership
o Demonstrated experience transitioning systems from:
§ Vendor-led to internally supported
§ On premises to cloud environments
o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.
About Us
“Good design elevates everything.” — Joanne Wilson, founder of Gotham
Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.
The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!
At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.
Job Description
Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.
The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.
Expectations, Duties, and Responsibilities
- Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
- Provide technical leadership and hands-on support for hardware, software, and network systems.
- Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
- Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
- Manage device management systems and maintain inventory of company technology assets.
- Oversee onboarding and offboarding processes including device provisioning and account management.
- Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
- Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
- Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
- Maintain and support Shopify backend systems and integrations as needed.
- Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
- Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
- Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
- Provide IT support and infrastructure setup for new store openings and expansion initiatives.
- Travel to store locations as needed to support technology operations.
Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Strong experience managing and maintaining IT systems in a multi-location environment.
- Familiarity with operating systems including Windows, macOS, and Linux.
- Experience with device management systems and IT asset tracking.
- Familiarity with Google Workspace administration.
- Experience administering collaboration tools such as Slack.
- Knowledge of Shopify backend systems or e-commerce platform administration.
- Interest in or experience implementing AI tools or automation technologies.
- Strong troubleshooting and analytical problem-solving skills.
- Excellent communication and interpersonal skills with the ability to collaborate across departments.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.
Preferred Qualifications
- Experience in the cannabis industry.
- Experience supporting Shopify store operations, integrations, or apps.
- Experience evaluating and implementing emerging technology solutions.
- Experience supporting retail or multi-location environments.
Physical Requirements
- Ability to sit or stand for extended periods while working at a computer.
- Ability to lift and move equipment up to 25 pounds.
- Ability to travel between store and office locations as needed.
- Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.
Build a Career That Matters with One of the World's Most Respected Employers!
- - - - - - - - - - - -
THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING LOCATIONS: Michelin North America HQ
THE "ADDITIONAL LOCATIONS" SHOWN AT THE RIGHT INDICATE WHERE THIS JOB POSTING IS VISIBLE, NOT WHERE THE POSITION IS LOCATED
Michelin is hiring! We are looking for an IT professional who is passionate about technical solutions & strategy to join our company and be a key player of our IT team!
The Opportunity
The IT4IT manager will lead a dynamic technical team within the organization, focusing on aligning global IT strategies with the region objectives. The role involves resource management, strategic workforce planning, budget management, and fostering a culture of transparency, collaboration, and accountability. You will coordinate an interdisciplinary technical crew, enabling autonomy and ensuring adoption of enterprise-wide standards.
The mission focuses on people and organizational leadership. It supports managers, team leaders, and delivery leaders to reach the optimal performance on activities within the scope and aligned with the IT strategy.
You must possess a deep technical foundation to effectively motivate, aid, and lead the team. The manager is not expected to deliver technical solutions, but must be able to understand architecture, assess impacts, and maintain credibility with technical partners.
This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here.
What will you do
Lead and inspire a multi-functional technical team, fostering trust, productivity, and collaboration.
Ensure alignment between global IT4IT strategies and regional execution.
Oversee staffing, budgeting, and planning workforce needs strategically; optimize team structure and skills.
Use technical literacy to challenge, support, and guide the team.
Track and report on team performance using Accelerate and Agile metrics.
Communicate strategy and vision, foster teamwork, and provide updates to management.
Promote accountability, information exchange, and continuous improvement in DevOps and SRE practices.
What will you bring
BS degree in computer science, electrical or computer engineering. An MBA or equivalent experience is a plus.
At minimum of 7 yrs overall experience in the IT field
Validated experience in IT team leadership, preferably in a global or regional context.
Proven background in custom software development and cloud-based solutions - Azure or AWS a must.
High level technical foundation (architecture, DevOps, SRE, cloud, integration).
We seek an individual who has led teams and successfully delivered in the following areas:
- Expertise in system integration, data management, and business intelligence tools.
- Superb communication skills with various levels of the organization, including C-Suite.
- Ability to align local execution with global strategies and standards.
- Comprehensive experience with Agile methodologies (Kanban, Scrum) is required.
- Familiarity with enterprise IT platforms and tools using AI (Jira, GitLab, Github)
#li-RG1
#LI-hiringmichelin
Ready to Shape the Future of Innovation?
Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.
The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.
Why Michelin?
Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.
Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .
This position is not available for immigration sponsorship.
We build the future with people like you. Begin your career with Michelin today!
Location: Columbia, SC
Work Environment: Onsite
Contract length: 12 months (Contract to Hire)
Job Summary:
Duties/About the role:
- Responsible for providing assistance in the acquisition, negotiation and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manages databases for IT vendor contracts.
- 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
- 35% Perform quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
- 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures and standards for databases.
- 10% Request vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
- 10% Creates, reviews, maintains, and completes various reports for management.
Day to Day:
- This position manages key vendor and contract activities, including requesting vendor registrations and assisting IT Payables with required documentation.
- Responsibilities include supporting renewal functions for critical IT vendor contracts, reviewing and analyzing reports for senior leadership, and collaborating closely with the Chief Negotiator, IS Negotiation team, and key vendors.
- The position also involves maintaining and updating IT vendor databases to ensure accurate workflow and support department projects.
Work environment:
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Team Info/Team name:
- This department operates in a fast-paced environment, supporting a wide range of customers across BCBSSC and most of various lines of business. Our work often involves tight deadlines, with busy end of quarters, a very busy end of year for renewals, and at times it may require overtime to meet critical deliverables.
- We're a close-knit team that values collaboration and support. While we work in a high-functioning environment and pride ourselves on being hardworking, we also make space for fun and positivity.
- We partner closely with other teams across the AIMS organization. Our culture is a safe, inclusive space where everyone feels accepted and respected, and we welcome diverse perspectives.
Job Requirements:
Required Experience:
- 4 years project coordination or other related work experience.
Required EDU:
- Bachelor's Degree
- Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
Required Skills and Abilities:
- Excellent organizational skills and quality research skills.
- Excellent verbal and written communication skills.
- Demonstrated skills to work with and assist others.
- Ability to acquire in-depth knowledge of department functions, procedures and workflow.
- Analytical or critical thinking skills.
- Good judgment skills.
- Ability to handle confidential or sensitive information with discretion.
- Ability to work in a team environment and prioritize work effectively.
- Ability to assist in the preparation, documentation, and presentation of recommendations to management.
Required Software and Tools (Hands on experience required):
- Microsoft Office.
- Vendor Management experience
- Experience communicating with executive level management
- Service Now Experience
Nice to have/Preferred skills:
- Smart Cloud Control Desktop
Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Our enterprise P&C IT organization is on a mission to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions.
As the strategic partner, you will be responsible for building relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans.
P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position will be based on the candidate's experience.
This individual will work a hybrid schedule out of the Cincinnati office.
If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further this is the role for you!
ResponsibilitiesCustomer Relationship Management Helps blur the lines between business and technology
- Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups.
- Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
- Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes
- Ensures the customer is positioned best on technology AND data to support current and future needs
Technology Strategy Influences, provide options for the BU to win with technology and data
- Gathers and communicates market research on insurance and technology trends that is relevant to our business customers
- Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses
- Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
- Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
- Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
- Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities
Delivery Execution & Support - Advocates for the BU and ensures no surprises
- Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
- Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics
- Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the \"OneTeam\" delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit
- Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio's of work for the business unit
- Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services
- Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets
- A minimum of 15 years of related experience required
- Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain.
- Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.)
- Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take
- Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it.
- Ability to influence change, energize business and technical teams and foster buy in at all levels
- Experience with navigating organizations and driving alignment and urgency across cross functional teams
- Prior experience driving business transformation and organizational change
- Prior experience leading complex and large-scale technology initiatives and engagements
- Genuine curiosity and passion for all things technology to apply the industry trends into the business
- Strong communication skills: verbal, written, listening to various levels across the organization
- Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion. Ability to handle complex and ambiguous situations.
- Bachelor's or advanced degree preferred
Business Unit: Property & Casualty IT Services
Salary Range: $155,600.00 -$208,400.00
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
