Interpersonal Intelligence Careers Jobs in Usa

Highway Intelligent Traffic Solutions (HITS) is seeking a detail-oriented and analytical Estimator to join our team in Cedar Hill, TX. This is a full-time, permanent opportunity for someone who enjoys diving into plans and specifications and thrives in a deadline-driven, collaborative environment.

Key Responsibilities

• Prepare complete, accurate, and timely estimates for all quote/bid opportunities.
• Develop and submit formal proposals for TxDOT, NTTA, and various municipal entities.
• Review and analyze project plans, specifications, and DOT standards.
• Create detailed pricing estimates based on historical data and industry standards.
• Identify and document any deviations or clarifications from bid requests.
• Track bid status and maintain records of bid/award performance.
• Communicate estimates and pricing details clearly to customers and internal stakeholders.
• Prepare and price change orders.
• Collaborate with suppliers to develop purchase orders in support of project bids.
• Maintain and grow technical knowledge through workshops and ongoing training.

Key Skills & Qualifications

• TxDOT experience required.
• Familiarity with Traffic Signals & ITS Installations, Large Roadway Signs, Illumination & Electrical work.
• Strong Excel and Microsoft Office skills.
• High attention to detail and strong analytical thinking.
• Excellent organizational and time management skills.
• Effective verbal communication and ability to prioritize independently.
• Team player who can also work autonomously and meet deadlines.

Education & Experience

• Bachelor’s degree in Construction, Civil Engineering, Electrical Engineering, or related field preferred.
• Minimum of 2 years of estimating experience in construction or a similar industry.

Position Title: Team Leader
- Mortgage Locations: St.

Louis_MO Time Type: Full time Req ID: JR1038-St.

Louis_MO At Midland, we’re proud to be a little different.

You can see it in our bright orange signs-but there’s more to it than that.

With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions.

For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success.

And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead.

We’re innovating and optimizing our services to ensure we stay unique
- providing strength you can count on with heart you can feel.

You might say we’re unlike any other bank.

And you’d be right." At Midland States Bank, base salary is one component of our Total Rewards program.

Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.

This position offers additional compensation in the form of short-term incentives (i.e.

bonus and/or commission) and may include long-term incentives (i.e.

stock awards).

Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.

Incentives and benefits are subject to eligibility requirements.

Salary Range: $50,200 annually variable compensation package Location Requirement: This position is responsible for leading the Mortgage team within our St.

Louis Region and requires candidates to reside in or be willing to regularly work within this market.

Position Summary This position performs a wide range of duties relating to the origination of residential mortgage loans for branch offices and outside referrals.

Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives.

Assume overall responsibility for the residential mortgage loan from application to closing on personal production.

In addition, responsible for overall production of the team and the day-to-day management of each Loan Originator (LO).

Effectively partner with fulfillment Operations to drive closed volume.

This position is a leadership role.

Primary Accountabilities People Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment.

Coaches, develops, and conducts performance management activities with direct and indirect reports.

Identifies high-potential employees for advanced training and development opportunities.

Effectively manages poor performers.

Manages a team of at least 1 Mortgage Loan Originator (MLO) or Jr.

Mortgage Loan Originator.

Relationship Management and Sales Development Develops and nurtures relationships with referral sources to generate new business opportunities.

Cultivates a sales-focused culture within the team and contributes to the development of effective marketing strategies.

Fosters a culture of compliance and ethical sales practices.

Ability to generate annual production in excess of $20 million.

Manages personal and team production to achieve monthly production goals.

Holds business plan reviews with sales team.

Builds strategic and tactical plans for driving volume growth in assigned area.

Participates in sales calls with Loan Originator’s.

Identifies opportunities for improvement in systems and procedures to enhance efficiency.

Accountable for verifying all loan originators are in compliance with state and federal regulation, as well as policies and procedures set by the bank.

Monitors quality levels of loan originators to insure adherence to standards.

Serves as an intermediary for loan issues with processing, manager and underwriting manager.

Provides support at bank sponsored events.

Other The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.

May require work in a Midland office to ensure collaboration and support of internal and external customers.

Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

Other duties as assigned.

Position Qualifications Education/Experience: Bachelor’s degree in business, finance, real estate, or related field.

Minimum of 3 years of experience leading teams with demonstrated success coaching and motivating team members.

5 years’ experience in real estate/mortgage sales required.

NMLS State License or Federal NMLS Registration.

Strong entrepreneurial and business development/sales experience/skills.

Knowledge of FHA, FNMA and FHLMS underwriting guidelines.

Subject matter expert in mortgage compliance regulations.

Business acumen and judgment- bank mortgage products, policies, and procedures.

Needs analysis skills
- analyzing information regarding customer income/debts, etc.

Interpersonal/Persuasive/Influencing and negotiation skills.

In-depth knowledge of conventional, government, and portfolio guidelines.

Knowledge of residential mortgage processing, underwriting, and closing procedures.

Knowledge of federal lending regulations governing real estate lending.

Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.

Excellent organizational and time management skills.

Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.

We’re proud to be an Equal Opportunity and Affirmative Action employer.

At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at

Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions.

In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI2b2d3a750e2c-25448-39944324

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

Position Description:

The Territory Manager owns accounts within an assigned geography, maximizing selling and growth opportunities. This role harnesses internal and external partnerships, business intelligence, customer experience, and revenue analytics to maximize unit and revenue growth within assigned territory.

Key Responsibilities:

• Responsible for prospecting and identifying dealer growth opportunities within an assigned geography, delivering growth through the activation of dormant and/or under penetrated accounts.
• Identify the products or services that best meet the customer's stated/identified needs, use business intelligence and market expertise to propose product screens and product segment recommendations.
• Travel throughout the geographic area of the assigned territory. Travel to the Solution Center or other Distribution Centers as determined by Management.
• Grow program dealers in the assigned geography while improving total units through program as a % of total units sold.
• Develop and grow opportunity accounts graduating them to the Key Account Manager.
• Ensure quality CRM data to enable customer retention, business development, follow-up actions, and other sales activities.
• Work collaboratively with all support roles to drive additional unit/revenue opportunities in assigned geography to build strong customer relationships that drive a positive customer experience.
• Identify upsell/cross opportunities based on understanding of customer needs based on relationship and predictive data models.
• Utilize data, analytics, and standardized reporting to improve time management and drive strategic activity.
• Attend local or regional trade events to enhance market visibility.

Competencies:

• Being resilient: Is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
• Builds Networks: Draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge.
• Business Insight: Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Collaborates: Readily involves others to accomplish goals; stays in touch and shares information; discourages \"us versus them\" thinking; shows appreciation for others' ideas and input.
• Customer Focus: Keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
• Drives Results: Holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
• Instills Trust: Demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.
• Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.
• Persuades: Convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Situational Adaptability: Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

Qualifications:

• Education (Preferred) High School or GED degree
• Work Experience Minimum of 2 years of related experience preferred

Skills:

• Action Planning
• Commercial Acumen
• Knows the Buying Influences
• Customer and Market Analysis
• Strengthens Customer Connections
• Builds Customer Loyalty
• Understands Customer Needs
• Manages Resistance

Physical Demands/Working Conditions:

• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: As required by the position

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

PRIMARY PURPOSE

The Special Activities and Intelligence (SAI) Program in our Operational Warfighting (OPS) Division at CNA is hiring for a part-time Research Scientist. Staff at this level will typically be leading smaller and/or less complex projects, playing a critical role as a team member on projects with specific technical/scientific expertise. For this role we are looking for people that have extensive experience in AI and ML.

The SAI program conducts analyses that help decision-makers integrate information, intelligence, and exquisite effects into fleet operations. CNA has played an active role in the reconstruction of real-world incidents, assessment of the employment of operational teams, and the extraction of operational value from intelligence feeds. We also support efforts to integrate artificial intelligence and autonomous capabilities, crafting policies and procedures to guide their development and bridging the technology gap between defense and industry.

CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are looking for creative and innovative individuals to help carry out our mission.

JOB DESCRIPTION AND/OR DUTIES

1. Routinely produces analysis on structured and unstructured problems that meets CNA's quality standards with limited direction and general supervision. Demonstrates ability to develop and apply creative and innovative analytic solutions to complex problems with assistance/support from more senior staff. Shows the ability to synthesize analytic results into a broader context. Can lead complex analytic projects with supervision. Begins to make connections and synthesize ideas across multiple, related studies.

2. Develops and maintains deep, specific institutional knowledge and expertise of primary clients/sponsors; their culture, organization, and issues. Uses that knowledge to support training & mentoring of new staff, to support on-going work, and to support development and shaping of new work for existing clients/ sponsors.

3. Balances responsiveness to guidance with independent action. Contributes productively and harmoniously to the work of others; treats everyone respectfully, professionally and fairly. Independently identifies opportunities for collaboration within team, division, and operating unit. Supports supervisor's initiatives and helps make vision a reality. Recognizes and acknowledges contributions from subordinates.

4. Supports business development efforts and/or marketing activities by interacting with CNA managers and current clients/sponsors on securing follow on work (e.g., small grants, or above core projects), expanding or developing new ideas for future projects, and occasionally working with potential clients/sponsors on developing new project ideas. Occasionally serves as internal reviewer of technical proposals.

5. Interacts regularly and independently with clients/sponsors and related parties. Typical interactions are at the "peer equivalent" level, but some level of interaction at senior level. Can effectively represent CNA as an organization.

6. Influences decisions by sponsors/ clients; provide sponsors/clients with implementable recommendations. Occasionally supports efforts to enhance CNA's reputation via publishing and outreach activities.

7. Demonstrates strong and effective communications skills, to include ability to summarize and synthesize larger pieces of work into effective executive summaries/executive briefings. Can effectively present work to more senior and larger audiences. Effectively communicates with & engages colleagues at all levels of the organization.

8. Works under limited direction and general supervision from division management. Can lead projects of low to medium size and/or complexity, as well as significant tasks on large or more complex projects. Effectively manages all aspects of assigned projects, to include delivery of high-quality analytic products on-time, and on-budget.

9. Plays a supporting role in the mentoring and training of new staff individually or as a member of a project team. Regularly demonstrates initiative in pursuing improvements in the quality of our projects and analytic products. Participates in corporate initiatives when asked to do so, and makes contributions to initiatives focused on making CNA a better place to work.

10. Performs other duties as assigned.

JOB REQUIREMENTS

1. Education: Minimum Master's degree in a relevant field (STEM), PhD preferred.

2. Experience: Typical minimum requirements 5+ years of experience in research and analysis. Experience with machine learning and artificial intelligence concepts and applications preferred. Experience with Navy and AI-related organizations and processes preferred.

3. Skills:

• 
  
  
• Ability to work on progressively more difficult projects/analyses, including directing portions of large research projects or small to medium projects under general supervision
  
  
• Ability to operate independently and proactively in the execution of assignments; Ability to work in a multi-disciplinary environment
  
  
• Strong critical thinking skills
  
  
• Knowledge of research techniques
  
  
• Strong planning and organizational skills
  
  
• Excellent interpersonal skills
  
  
• Strong and effective oral and written communication skills
  
  
• Ability to interact directly and effectively with clients and influence their decisions
  
  

4. Other: Must have an active Top-Secret Security Clearance. SCI eligibility is highly desired.

Required Documents

Please upload the following documents with your application

1. 
   
   
2. Resume
   
   
3. Writing Sample
   
   

CNA follows a broad band compensation framework that considers a range of criteria in making compensation decisions including but not limited to: skill sets; experience; degree, certifications, other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is around $73.00 - $81.25 hourly.

Hi Rameez here from Beaconfire. I hope you're doing well! We’re currently hiring for an exciting MERN/MEAN Developer role, and I wanted to reach out to see if you or someone in your network might be interested. This is a fantastic opportunity to work on high-impact projects using modern technologies in a collaborative and growth-oriented environment.

About the Company

BeaconFire is based in Central NJ, specializing in Software Development, Web Development, and Business Intelligence; looking for candidates with a strong background in Software Engineering or Computer Science for a Python/Node Developer position.

About the Role

The role involves developing websites and writing scalable, secure, maintainable code while collaborating with team members to achieve project goals.

Responsibilities

• Develop websites using HTML, CSS, Node.js, React.js, and Angular2+, among other tools;
• Write scalable, secure, maintainable code that powers our clients’ platforms;
• Create, deploy, and maintain automated system tests;
• Work with Testers to understand defects opened and resolves them in a timely manner;
• Supports continuous improvement by investigating alternatives and technologies and presenting these for architectural review;
• Collaborate effectively with other team members to accomplish shared user story and sprint goals;
• Invest time in constant professional development to stay up to date with new technological development and programming languages;
• Discover and fix programming bugs;
• Other duties as assigned.

Qualifications

• Proficient understanding of HTML and CSS;
• Experience in programming language JavaScript or similar (e.g. Java, Python, C, C++, C#, etc.) and understanding of the software development life cycle;
• Basic knowledge of code versioning (e.g. Git, SVN);
• A passion for coding pixel perfect web pages;
• Good verbal communication and interpersonal skills.

Required Skills

• Proficient understanding of HTML and CSS;
• Experience in programming language JavaScript or similar (e.g. Java, Python, C, C++, C#, etc.) and understanding of the software development life cycle;
• A passion for coding pixel perfect web pages;
• Good verbal communication and interpersonal skills.

Preferred Skills

• Bachelor's degree or higher in Computer Science or related fields;
• 0-1 year of practical experience in JavaScript coding;
• Familiarity with at least one JavaScript framework (Angular2+, React.js, Express.js);
• Experience with unit and integration testing of code, with an understanding of JavaScript testing frameworks like Jasmine, Cucumber, Mocha, and Karma;
• Experience providing REST/SOAP APIs for user interface consumption;
• Experience working within an Agile development methodology Scrum.

BeaconFire is an E-verified company and provides equal employment opportunities (visa sponsorship provided).

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Cheerful Twentyfirst

Event Manager - Brand Experience

Events

Summary

We are Cheerful Twentyfirst; a creative brand experience agency based in London and New York. We specialize in strategic and impactful live events, with best-in-class creative and your audience at the heart of everything we do. 

As part of our continued success in North America, we are growing the team and looking for an exceptional Event Manager to join our New York ranks. 

Immediate start. Hybrid working, with an office based in New York City. 

Permanent role. 

Who we are looking for:

A successful Event Manager is a multi-talented professional who combines creative vision with meticulous project management skills. You would be responsible for the entire lifecycle of an event, from initial concept to post-event analysis. This role is fast-paced, requiring a unique blend of creativity, technical expertise, and interpersonal skills.

The event manager will work across multiple accounts and projects, working with our in-house experts, and gaining extensive office and on-site experience. You will be working across multiple accounts and supporting several other production solutions for both virtual and live events.  

Job Summary

The Event Manager is responsible for the end-to-end management of events, ensuring they are executed flawlessly and align with the client's objectives and brand identity. This role involves creative conceptualization, strategic planning, budget management, vendor negotiation, and on-site production oversight. The Event Manager is the central point of contact for all stakeholders and is accountable for delivering a memorable and successful experience.

Key Responsibilities

• Conceptualization and Strategy: Collaborate with clients and stakeholders to define event objectives, themes, and strategies. Develop and present comprehensive event proposals that bring the vision to life.

• Project Management: Lead all aspects of event planning, including developing detailed project timelines, managing budgets, and coordinating with cross-functional teams (e.g., marketing, design, technical).

• Vendor and Partner Management: Research, identify, and secure venues, vendors, and suppliers. Negotiate contracts and manage relationships to ensure all services are delivered to the highest standard.

• Budget Oversight: Create and manage event budgets, track expenses, and ensure cost-effectiveness while maintaining quality.

• Logistics and Production: Oversee all logistical details, including event flow, floorplans, staging, audio-visual (AV), lighting, and décor. Develop and implement contingency plans for potential challenges.

• Onsite Execution: Be present on-site to lead event setup, manage the production schedule, coordinate staff and vendors, and troubleshoot any issues that arise in real-time.

• Communication: Serve as the primary point of contact for clients, vendors, and internal teams, providing regular updates and progress reports.

• Post-Event Analysis: Conduct post-event evaluations, gather feedback, and analyze performance metrics to measure success and identify areas for improvement.

Qualifications

• Experience: A minimum of 3-5 years of experience in event planning and production, with a proven track record of successfully managing and executing a variety of events (e.g., corporate meetings, galas, conferences, concerts, festivals, brand activations). Experience with live, hybrid, and virtual events is required.

• Education: A Bachelor's degree in Event Management, Hospitality, Communications, Marketing, or a related field is preferred.

Skills:

• Project Management: Mastery of project management principles and tools.

• Communication: Exceptional written and verbal communication skills.

• Negotiation: Strong negotiation skills for securing favorable contracts with vendors.

• Problem-Solving: The ability to think strategically and creatively to solve problems under pressure.

• Organizational: Excellent organizational skills and attention to detail.

• Technical Acumen: A solid understanding of event technology, including AV, staging, and audience engagement platforms.

• Interpersonal: High emotional intelligence and the ability to collaborate effectively with diverse teams and clients.

• Personal Attributes: Self-starter, highly organized, flexible, adaptable, and able to remain calm and professional in a high-stress, deadline-driven environment.

To apply - please send your resume and a cover letter explaining why you are suitable through to

We’re a global team that champions a culture of creativity and ideas sharing. As part of the team, you can expect to learn from the best, experience an array of interesting projects and work with leading global brands. We offer a competitive package and benefits. Among our 75+ awards, we were recently awarded Global Agency of the Year and best Creative agency for the 5th year in a row. We encourage applications from all backgrounds. Cheerful Twentyfirst are an equal opportunities employer and will make all reasonable adjustments required at interview and throughout the recruitment process.

LOCATION

Las Cruces, NM

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients.

In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

CANDIDATE QUALIFICATIONS

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time

What You'll Do

Reporting to the General Manager, the Shift Supervisor is responsible for planning and organizing the hour-by-hour activities for 2nd Shift manufacturing associates in two New Berlin facilities to meet the quality, delivery and cost expectations of our customers. Assures all associates work safely and any hazards are resolved quickly. Executes production plans and monitors job run times. Ensures active communication with supporting departments and 1st Shift staff.

Shift start time: 3:00PM

Plant Supervision

• Follow through of Production plan hour by hour, daily activities for manufacturing associates; utilizes the strengths of the Lead personnel to help accomplish goals and workflow
• Provides technical support to the production floor by resolving issues as they arise
• Ensures compliance with daily department schedules to meet shipments on a consistent basis
• Monitors, identifies and documents run times and process improvements of shop and production
• Monitors workflow, oversees and directs production, and audits Job Paperwork, Routings, Log sheets, Process Control Sheets (PCS), Work Instructions (WI) for conformity and accuracy
• Documents workflow, achievements, and notes for 1st shift hand-off
• Communicates and coordinates with Engineering, Quality and other support areas as production issues arise
• Reviews all jobs prior to submittal for final inspection ensuring parts are made to print, parts are properly claimed and part counts are correct
• Ensures operators perform set-ups as required to meet production schedule
• Follows safety policies and procedures and ensures subordinates do the same
• Supports all manufacturing functions including troubleshooting and problem solving in all areas of manufacturing
• Provides recommendations and periodic updates as needed to management regarding the status of production
• Utilize reporting and analytics to make data-driven decisions to meet production needs
• Attending trainings, meetings, and participate in continuous improvement programs

Team Management

• Hold Shop Team accountable to goals and objectives set by the Company and Operations Manager
• Participate in union activities such a contract negotiation, grievances, etc.
• Train and mentor new team members and be an ambassador of our culture
• Delegate job assignments and review workload as necessary
• Maintain employee schedules such as approving time-off & staff coverage
• Collaborate with Human Resources for employee performance discussions, recruitment needs, hiring, and terminations
• Work to resolve interpersonal issues and conflicts as they arise
• Advocate a safe and professional work environment

What You'll Bring

• High School diploma or GED is required
• 5+ years’ experience working in a high mix/low volume metal fabrication manufacturing environment is required
• 3+ years’ experience leading/supervising small groups (Team Leader, Group Leader, Supervisor) is required
• Extensive technical knowledge of how machines (metal forming, machining, welding, general assembly stations) operate is preferred
• Exposure to advanced safety concepts or Lean Management experience is preferred
• Experience in a union manufacturing environment preferred but not required
• Reliable transportation
• Strong interpersonal and problem-solving skills
• Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
• Exceptional written and verbal communication skills
• Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
• Proficient knowledge EPR systems, Epicor preferred
• Ability to build and maintain strong working relationships
• Ability to effectively manage time, multi-task, and pay close attention to details
• Self-motivated professional with the ability to work independently and as part of a team
• Regularly required to move, sit, and bend for various hours throughout the day

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We're Hiring an Outside Sales Rep (Valve & Hydrant Services)!

The Outside Sales Rep (Valve & Hydrant Services) will be responsible for maximizing the financial performance of their territory by expanding the sales of Xylem’s Wachs Water Services capabilities for single and multi-year projects. In this role, the incumbent will drive differentiated customer experiences and utilize service knowledge to address customer’s water distribution and asset management needs . The role will combine market intelligence, data-driven insights and a deep understanding of customer needs to identify trends, “white space” opportunities, and develop areas of competitive advantage to drive revenue growth. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Maximize the financial performance of the region by expanding the service contracts of Xylem’s Wachs Water Services capabilities.
• Maintain regular communication with clients to ensure satisfaction and address any concerns.
• Provide prompt and accurate responses to client inquiries and requests, and proactively identify and communicate potential sales opportunities to clients.
• Grow and maintain an effective sales pipeline utilizing .
• Establish new accounts while maintaining and increasing the sales volume of territory accounts and territories in compliance with all company policies, instructions, and directives. This includes aggressively soliciting orders through cold calling, developing marketing data leads, answering incoming requests and all other means possible.
• Apply application technologies to provide useful and practical service, and solutions to customers, while seeking new uses for company products.
• Work in conjunction with Marketing to drive bid reporting services and lead management in addition to build company image to drive new opportunities and brand recognition within the territory.
• Collaborate with different groups to design and execute strategies that generate demand and drive growth through customer acquisition, retention, and win-back.
• Create synergy opportunities for cross-business selling based on Xylem solution set awareness.
• Regularly gathers and analyzes business, market and competitor information and supports the development of the strategic marketing plan.
• Prepare and assist with various sales reports. This includes sales audits, bids, proposals, quotes, workload analysis, sales forecasts, territory potentials, call programs and routes, call reports and expense reports. Also submit any special reports regarding the operation of the territory, acceptance of services, or competitive conditions as may be required.
• Attend, participate and demonstrate thought leadership in sales meetings, training programs, sales blitzes, committee activities, conventions and trade shows as directed. Participate in other worthwhile community activities as public relations asset to the company.
• Builds industry and customer alliances and participates in industry/trade organizations.
• Assist in the field training of any sales representative as requested.
• Participation in Xylem Watermark volunteer activities

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

QUALIFICATIONS:

• Bachelor’s degree in related field or equivalent combination of education and experience.
• 4+ years’ sales, marketing or business development experience (municipal or water distribution experience preferred)or equivalent work experience that provides exposure to fundamental theories, principles and concepts.
• Thorough knowledge of consultative/value-based selling.
• Excellent interpersonal and communication skills, including presentation skills.
• Knowledge of water distribution systems; valves, hydrants, leak detection, hydraulic, pneumatics, water flow, diesel, gas, and electric motors in related field of pumps, pumping systems preferred.
• Previous experience in the use of or other CRM’s is required.
• Ability to present service education seminars to groups of 20-40 people is a must.
• Effective interpersonal skills with customers, employees, and management team.
• Ability to effectively communicate verbally and in writing.
• Strong teamwork and organizational skills with the ability to multi-task. Collaboration and teamwork. Proven track record of teamwork, innovation and results.
• Ability to manage and organize multiple priorities in a poised, self-driven manner.
• Superior business perspective, problem solving, and command skills.
• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
• Proficiency in Microsoft Office products, GIS, and the use of computer applications.
• Ability to meet and continuously maintain authorization to operate a company vehicle.
• Travel: This position requires travel in North America up to approximately 75%.

DAY IN THE LIFE:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

SALARY:

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation