Intercom Jobs in Usa

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We’re hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact. You will report to the SVP of Sales, be a key member of the GTM leadership team, and work cross-functionally with senior leaders in Product, Sales, Marketing, and Customer Success.

This is a unique opportunity to build a category-defining partner ecosystem that fuels both Intercom’s and our partners’ success. This role is pivotal to how Intercom scales with and through the ecosystem. You’ll play a critical role in shaping our go-to-market future, unlocking new revenue channels, and amplifying our product and brand in the market. You’ll lead a strategic function with executive visibility, operate at the intersection of GTM and product, and help define what best-in-class partnerships look like in the AI-first customer service era.

What will I be doing?Executive Leadership & Organizational Scale

• Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships.
• Establish a clear operating model, org structure, and growth strategy to evolve the evolution of Intercom’s partner ecosystem.
• Build deep alignment with Sales, Marketing, Product, Engineering, and Customer Success to embed partnerships into the broader GTM engine.
• Represent Partnerships at the executive level, providing strategic recommendations, business insights, and market intelligence.
• Define and own Intercom’s global partnership strategy, ensuring clear priorities, execution focus, and measurable outcomes across all partner categories.
• Articulate a differentiated and scalable ecosystem vision aligned to Intercom’s long-term growth priorities.
• Evaluate market trends and competitive landscapes to identify new partnership categories, ecosystem opportunities, and strategic alliances.

Program Development & Scalable Infrastructure

• Design and operationalize scalable partner programs including onboarding, enablement, certification, incentives, and co-selling frameworks.
• Build the infrastructure (systems, tools, partner portal, analytics) to support consistent, high-impact partner engagement at scale.
• Establish partner tiering, accountability frameworks, and performance metrics to drive sustained results.

Partner Acquisition, Management & Revenue Growth

• Source, evaluate, and secure high-impact partners across all segments: Solutions, Technology, and Strategic partners.
• Lead executive-level relationships with top partners to unlock co-selling, co-marketing, and integration opportunities to drive ARR.
• Develop and scale repeatable partner motions that integrate partners into the sales cycle and influence product strategy.
• Drive measurable business outcomes through partner-sourced and partner-influenced revenue.

What skills do I need?

• 12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology.
• Proven success building and scaling a global partnerships organization, including hiring, team design, and performance management.
• Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic.
• Strong operational mindset. Able to design processes, define KPIs, build systems, and implement scalable partner motions.
• Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline.
• Excellent executive presence with the ability to influence senior stakeholders internally and externally.
• Exceptional relationship-building and negotiation skills.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $399,600-$477,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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A leading technology company is seeking a Senior Community Events Marketing Manager to drive its community marketing strategy in San Francisco.

This new role focuses on managing events that support community engagement and marketing efforts for AI technologies.

Ideal candidates will have over 5 years of events marketing experience, strong stakeholder management skills, and a passion for building community.

This position offers competitive salary, hybrid working environment, and excellent benefits.
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Location: Remote-friendly | Sydney-based preferred
Team: Growth | Reporting to CEO (Co-Founder)

About Tactiq

Tactiq transforms meetings from where work gets discussed to where work gets delivered—with excellence.

Over 1 million users across tens of thousands of teams rely on Tactiq to turn meeting conversations into exceptional outcomes. We're a Series A, Sydney-based SaaS company building AI note taker for Google Meet, Zoom, MS Teams.

We're product‑led growth in its purest form: A great product that users love.

We're a small, AI‑enabled team. That means high leverage, high autonomy, and every decision compounds.

The Role

As Principal Growth Marketing Manager, you'll own all acquisition channels (paid and organic) driving efficient user acquisition while maintaining our product‑led growth motion. You'll build the marketing engine that brings quality users into the top of our funnel.

You’ll run paid campaigns, build organic growth channels, optimize conversion, and create the systems that scale acquisition without scaling costs linearly.

This isn’t about vanity metrics or brand awareness. This is about efficient, measurable acquisition that feeds our PLG engine with users who activate, engage, and convert.

What You’ll OwnPaid Acquisition

• Own paid channels: Google Ads, paid social, display, retargeting, and any new performance channels
• Drive efficient CAC while scaling volume, optimize for LTV:CAC ratios
• Run disciplined experiments to improve conversion rates across the funnel

Organic Growth

• Build and scale organic channels: SEO, content marketing, distribution
• Create distribution strategies that drive compounding, sustainable growth
• Identify and test new organic channels before competitors

Performance Analytics

• Own attribution and performance analytics, understand what actually drives efficient growth at every stage
• Design measurement frameworks that connect marketing spend to activation, retention, and revenue
• Run attribution analysis and incrementality testing to optimize channel mix and budget allocation

Cross‑Functional Execution

• Build frameworks and processes that the team can leverage
• Bridge marketing strategy with product‑led growth execution

You Might Be Good Fit If You

• Have 8+ years in growth marketing, with at least 3+ years in B2B SaaS PLG companies managing significant marketing budgets
• Possess deep performance marketing expertise. You've scaled paid channels efficiently, optimized for LTV:CAC, and know how to balance growth with unit economics
• Have experience building organic growth channels (SEO, content, partnerships) that create compounding returns
• Are highly analytical: you work with data tools (SQL, Python, similar), build your own dashboards, and make decisions from data, not opinions
• Understand PLG funnels and how acquisition connects to activation, retention, and monetization
• Can use AI tools to accelerate testing, content creation, and campaign optimization
• Have the ability to navigate and execute amidst ambiguity, finding simple, elegant solutions to complex acquisition problems
• Have a track record of scaling acquisition at PLG companies while maintaining or improving efficiency metrics
• Know your growth frameworks and can apply them with disciplineThink creatively about new channels and distribution strategies before they become saturated
• Have a builder mindset: you run campaigns, analyze results, iterate fast, and own outcomes
• Stay hands‑on with emerging trends in performance marketing, AI‑powered marketing, and PLG acquisition

Bonus Points

• You've scaled marketing at a high‑growth PLG company
• You have experience with Chrome Web Store / browser extension marketing

Why Join Tactiq

• Leverage: Small AI‑enabled team = 10x the impact of a traditional growth marketing role
• Ownership: You’ll own all acquisition channels end‑to‑end. No bureaucracy, no politics
• Scale: 1M+ users, pure PLG, bottom‑up motion. is PLG at its best
• Learning: Work directly with founders who obsess over data, experimentation, and exceptional execution
• Impact: Every campaign you run, every channel you build, every optimization you ship—it matters immediately
• Modern Tooling: Google Ads, Mixpanel, Intercom, Miro, Notion, Claude, and whatever else you need
• Flexibility: Remote‑friendly, autonomy‑first culture. We trust you to do your best work

Our Values

• Build what is right for the customer: We move from customer feedback to customer outcomes ASAP
• Ship fast but thoughtfully: We look ahead, but deliver every day. Outcomes over activity
• Data‑driven decision making: We use rigorous analytical thinking. Data informs, intuition guides
• Autonomy allows us to do our best work: We work independently, collaborate in small teams, keep noise minimal
• Transparency, trust, empathy: We communicate clearly, share openly, and elevate each other
• Measured growth drives long‑term success: We don't grow for growth's sake. We organize ourselves to bring out the best in our people and focus on what customers need

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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

This is a senior IC role for someone who wants to operate at the center of product, AI, sales, and strategy. You’ll shape the stories the market hears, the narratives sales teams use, and the way we explain a very technical product to customers who are trying to make sense of the AI shift. You’ll work directly with product, engineering, sales leadership, and the marketing team. You’ll be hands‑on with the product and the tech. You’ll own major moments like launches, new narratives, pricing shifts, and enablement pushes. This isn’t a lane job. It’s a builder role for someone who wants to work fast, think from first principles, and help define the new way PMM works.

What will I be doing?

• 
  
• Lead positioning and messaging for major product areas, from first principles through market‑ready narratives
  
• Partner daily with Product and Engineering to translate complex AI technology into simple stories customers understand
  
• Build crisp, high‑impact enablement that sales actually uses: pitch decks, demos, battlecards, talk tracks
  
• Be deeply customer obsessed. Listen to calls, study patterns, and turn raw customer signals into clear insights that shape what we say
  
• Create high‑quality PMM assets yourself: pages, scripts, briefs, internal narratives, videos
  
• Drive cross‑functional alignment on what we’re saying, why, and how it shows up everywhere
  
• Lead launches and go‑to‑market moments, working with full‑stack marketers, content, and DG teams
  
• Raise the bar on PMM craft by modeling strong writing, clarity, taste, and technical understanding
  

What we’re looking for

This is a role for someone who is a hybrid: part strategist, part storyteller, part technologist. You should be able to move between customer insight, product detail, competitive analysis, and creative expression without friction.

You bring:

• 
  
• Deep experience in B2B product marketing and a track record of shaping how complex products are understood in the market
  
• Ability to research patterns, synthesize insights, and frame a narrative that cuts through noise
  
• Great writing and communication skills
  
• Comfort working directly with execs and product leaders
  
• Strong judgment and the ability to work independently on large, high‑stakes initiatives
  
• A genuine interest in AI technology and a willingness to get hands‑on with the product
  
• Taste. You know what good looks like and you can explain why
  

Experience Required:

• 
  
• Proven experience owning major PMM work end to end for complex products
  
• Background in fast‑growing startups or high‑velocity environments
  

Attributes we’re looking for

• 
  
• Ambitious & Competitive - You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You’ll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow.
  
• Confident & Decisive - You back yourself and your team. You’re willing to be wrong, you don’t seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning.
  
• Curious & Intellectually Engaged - You’re always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI’s pace, constantly exploring new tools and ideas to improve how we work.
  
• Delivers Great Work & Works Hard - You reliably ship. You make every day count and don’t like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard.
  
• Technical & Internet‑Native - You live in the medium you build. You love technology, try new products, and understand how digital culture works, what resonates, and what feels dated. You can’t be successful with a technology you don’t personally use and understand.
  
• Tasteful & Creative - You understand the zeitgeist and what connects emotionally with people. You draw inspiration from design, art, and culture to create ideas that resonate deeply.
  
• Impatient & Change‑Oriented - You hate when things move slowly and work to fix the root causes. You thrive in ambiguity and love leading people through transformation. You’re here to build something new and better, fast.
  

Skills we’re looking for

• 
  
• Communication (Especially Writing) - You’re excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk.
  
• Creativity - You come up with new ideas and new ways of doing things. You see connections others miss. You’re not constrained by how things worked before.
  
• Critical Thinking - You reason from first principles. You don’t accept "that’s how it’s always been done." You question assumptions and find better ways forward.
  
• Research - You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers—what does a sales rep need? What blockers does a Marketing Generalist face?
  
• Collaboration - You work well across functions. You build trust quickly. You make other people better and more effective.
  
• Relationship Building - You’re good at making connections and building relationships—from internal stakeholders to customers to external partners.
  
• Analysis - You measure whether what you’re doing is having impact. You use data to make decisions and iterate quickly.
  

The base salary range for candidates within the San Francisco Bay Area is $200,000 - $240,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). We also provide a full benefits package to all regular employees.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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