Intercom Fin Jobs in Usa

We are seeking an experienced Project Manager – Security Installation & Integration to lead end-to-end delivery of physical security projects including access control, CCTV, intrusion detection, structured cabling, and integrated security platforms.

This role is responsible for managing multiple projects from award through final commissioning, ensuring projects are delivered on time, within budget, and in accordance with technical specifications and quality standards.

The ideal candidate has hands-on experience in security integration environments and understands field operations, subcontractor coordination, and client-facing project execution.

• Manage full project lifecycle from kickoff through closeout
• Develop and maintain project schedules, budgets, and forecasts
• Coordinate internal technicians, subcontractors, and vendors
• Lead site meetings and client communication
• Review system designs, drawings, and submittals
• Ensure compliance with safety regulations and site requirements
• Track change orders and manage scope control
• Oversee procurement of materials and equipment
• Ensure systems are installed per manufacturer and engineering specifications
• Manage commissioning, testing, and client training
• Deliver final documentation including as-builts and closeout packages

• Access Control (Lenel, Genetec, Software House, Avigilon, Brivo, etc.)
• IP Video Surveillance (Milestone, Avigilon, Genetec, etc.)
• Intrusion Detection Systems
• Intercom / Entry Systems
• Structured Cabling & Low Voltage Infrastructure
• Network-connected security devices
• Integration with IT infrastructure

• 3–7+ years of project management experience in security installation or low voltage integration
• Strong understanding of physical security systems
• Experience managing field technicians and subcontractors
• Ability to read blueprints and technical drawings
• Experience managing budgets and cost tracking
• Excellent client communication skills
• Strong organizational and multitasking abilities

• PMP Certification (or working toward it)
• PSP, CPP, or security industry certifications
• OSHA certification
• Experience in commercial, healthcare, education, or government projects

• Leadership and team coordination
• Problem-solving and conflict resolution
• Risk management
• Vendor negotiation
• Scheduling (MS Project, Smartsheet, or similar)
• Strong documentation and reporting skills

• Competitive salary
• Health benefits
• 401(k)
• Paid time off
• Career growth opportunities in a rapidly growing security integration environment

ABOUT PATHWAY TECHNOLOGIES, INC.:

     Founded in 2008, Pathway Technologies, Inc. is a full-service electronic systems integrator that specializes in the design, installation, service, and support of the latest network, electronic security, audio-visual and healthcare technologies.

     We are an IP centric organization with significant experience in the design and implementation of complex IP network architecture and the supporting structured cabling.  We use this expertise to implement effective, cost-efficient, cutting-edge network, electronic security, and healthcare technology solutions for many vertical markets.

     Beyond technology, we provide clients with training, work-flow design, and post-install maintenance. We are a relationship-driven organization with a proven track record of client satisfaction. We believe that through close partnerships with our customers that we provide unparalleled service and support.

PTI is headquartered in Raleigh, NC, with offices in Charlotte NC, Winston-Salem NC, Atlanta GA, Jacksonville FL, and Colonial Heights VA. We support our customers across the United States and abroad. 

Qualifications:

• High school graduate or equivalent

• At least 3 years of Revit BIM design experience

• Familiarity with NavisWorks

• At least 3 years of relevant experience in telecommunications systems design and construction industry

• A growing understanding of how codes and standards shape design decisions

• A growing understanding of design and construction specifications and their function

• Basic understanding of wiring/cabling connections in relation to a circuit or a link between devices and equipment

• Experience following client design and modeling standards

• Familiarity with Bluebeam or similar markup software

• Strong communication skills

• Ability to estimate hours required for design and modeling efforts based on provided markups and/or verbal direction requests

• Willingness to learn new things

Ideally, you'll also have:

• At least 4 years of Revit MEP design experience

• Knowledge and design experience of semiconductor and/or advance facility environments

• Knowledge and design experience with paging, intercom, and audio-visual systems

• Knowledge and design experience with life safety and security systems, fire alarm, access control, closed-circuit television (CCTV)

• Knowledge of control systems and network components and topology

Responsibilities:

We're looking for a Telecommunications BIM Designer who is excited about working on projects that enable the heart of our clients' business. Our BIM designers are engaged in the design documentation while being responsible for setup and management of Revit BIM models in coordination with other discipline BIM leads and team members. Working under the direction of telecom discipline leads, this position provides an opportunity to showcase your Revit expertise while maintaining consistency among the design staff in accordance with client standards. Using a mixture of the Revit, Navisworks and AutoCAD software platforms you will create and manage content towards fully coordinated 3D models across all design disciplines (C,S,A,M,E,P,T,I,L) as well as creating 2D construction drawings. This is all accomplished in coordination with other designers, discipline leads, architects and engineers who are all under one "roof". Using the client's design methods in conjunction with your keen eye for detail and established BIM skills, you will be part of our telecom design team core working to turn the design intent of our senior telecom design team members into constructable deliverables including clash-free 3D models.

Encore Technology Group is a premier Southeast-focused IT services and consulting firm that designs, implements, and supports integrated technology systems to help organizations work better today and prepare for tomorrow. Encore delivers solutions that drive real business value—not just technology for its own sake. Encore tailors its solutions to serve commercial, education, as well as government clients.

At Encore, we pride ourselves on a customer-first approach. We partner with clients to understand their needs and deliver innovative technology solutions that help them thrive. Our expertise spans IT product offerings, Enterprise Networking, Datacenter & Virtualization, Interactive Technology, Pro AV, Managed Services & Support, Professional Services, Physical Security, and Structured Cabling.

If you’re looking to join a collaborative, forward-thinking team that values long-term relationships and customer impact, Encore is the place for you.

Core Services

• Structured Cabling:

Design & implementation of fiber & low-voltage copper cabling

• Enterprise Networking:

Routing, switching, firewall, wireless, & SD-LAN/WAN

• Physical Security:

Software & hardware for surveillance, access control, & advanced video analytics

• Audio/Visual Systems:

Immersive Pro A/V solutions for meeting spaces, classrooms & auditorium

• Interactive Technologies:

Interactive classroom solutions that drive stronger student engagement

• Data Center Services:

Infrastructure for storage, virtualization, DR/HA, & backup

• Video Conferencing:

Solutions Webcams & interactive displays engage meeting attendees wherever they are

• Public Address Solutions:

IP display, intercom, & speaker systems

• Managed Services:

A full array of IT support to complement your in-house staff & resources

• Cloud Solutions:

Support of client apps & data storage, as well as Encore-delivered SaaS solutions

• Cybersecurity:

Comprehensive support to deter, identify, & address threats & attacks

• CloudVoice:

A fully-supported hosted VoIP solution

Key Responsibilities

• Drive customer demand by maintaining regular direct contact with

existing accounts and conducting weekly cold/warm outreach to generate new

opportunities.

• Serve as the primary sales contact for assigned territory, overseeing all general sales activity.

• Identify, define, and qualify new opportunities; support customers through the engagement process.

• Maintain accurate opportunity reporting using Outlook, CRM, and other

required systems.

• Collaborate with Inside Sales, Solution Specialists, and other team members to deliver accurate, professional proposals and quotes.

• Represent Encore at sales presentations, events, and demand generation

programs.

• Report sales activities, pipeline status, and opportunities to management on a regular basis.

Qualifications

• Minimum of 5 years of technology sales experience required.

• Demonstrated success working with Public Sector and Education accounts.

• Proven ability to generate new business and build strong client relationships.

• Excellent communication and presentation skills.

• Strong organizational skills with the ability to manage multiple opportunities

simultaneously.

• Results-oriented with a demonstrated track record of meeting or exceeding sales targets.

Travel

This position requires approximately 50% travel within the assigned territory.

To ensure that our products, solutions, culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

We expect excellence from our employees. This means we offer a drug-free and safe working environment. All employees must undergo pre-employment drug testing, criminal background check, and motor vehicle record check. These checks are repeatedly annually.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

AI is an emerging technology. Building in-person communities where people can learn, discuss and connect with peers on the topic is critical to raising awareness of AI Agents and accelerating adoption. To help educate the market, we will run inspiring Fin Meetups in major cities in the US.

As the Senior Community Events Marketing Manager, you’ll be at the heart of our community marketing strategy. This is a brand new role, that you will play a key part in shaping. You will be the lynchpin for our meetups, partnering with R&D, Marketing, our technical partners and customers to plan, promote and deliver regular meetups and events in the US.

The right candidate is an experienced events marketer who is passionate about building communities and brands.

• Own Fin Meetups and events that support our Community strategy.
• Identify opportunities to connect in-person events with our online Community strategy.
• Own all aspects of event management including partner coordination, venue selection, AV production, signage, logistics, onsite requirements, vendors and budget.
• Collaborate with marketing teams to leverage other assets for events.
• Develop brand-focused metrics to demonstrate the impact of your events.
• Evaluate new opportunities, such as a community-hosted meetup program and Fin Meetups at external events.

• 5+ years of events marketing experience at a technology company, preferably in a community-oriented role.
• Independent project driver who delights in organizing and executing with high attention to detail.
• A generalist who is willing to apply themselves to any area to ensure success, and enjoys converting ambiguous opportunities into clear impact.
• AI-first marketer who already uses AI wherever possible to help evolve their function.
• Strong stakeholder management skills, comfortable setting expectations and keeping teams on track.
• A clear and proactive communicator who can concisely craft messages to internal and external stakeholders, including presenting to leadership teams.
• Understand brand awareness metrics, and can demonstrate the impact of your events.
• You understand the AI market and the topics customer service and product leaders are interested in.
• Experience with Salesforce, Marketo and Intercom is a bonus.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Base salary and benefits details: The base salary range for candidates within the San Francisco Bay Area is $143,100 - $177,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is an equal opportunity employer. Create a Job Alert. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

We’re hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact. You will report to the SVP of Sales, be a key member of the GTM leadership team, and work cross-functionally with senior leaders in Product, Sales, Marketing, and Customer Success.

This is a unique opportunity to build a category-defining partner ecosystem that fuels both Intercom’s and our partners’ success. This role is pivotal to how Intercom scales with and through the ecosystem. You’ll play a critical role in shaping our go-to-market future, unlocking new revenue channels, and amplifying our product and brand in the market. You’ll lead a strategic function with executive visibility, operate at the intersection of GTM and product, and help define what best-in-class partnerships look like in the AI-first customer service era.

• Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships.
• Establish a clear operating model, org structure, and growth strategy to evolve the evolution of Intercom’s partner ecosystem.
• Build deep alignment with Sales, Marketing, Product, Engineering, and Customer Success to embed partnerships into the broader GTM engine.
• Represent Partnerships at the executive level, providing strategic recommendations, business insights, and market intelligence.
• Define and own Intercom’s global partnership strategy, ensuring clear priorities, execution focus, and measurable outcomes across all partner categories.
• Articulate a differentiated and scalable ecosystem vision aligned to Intercom’s long-term growth priorities.
• Evaluate market trends and competitive landscapes to identify new partnership categories, ecosystem opportunities, and strategic alliances.

• Design and operationalize scalable partner programs including onboarding, enablement, certification, incentives, and co-selling frameworks.
• Build the infrastructure (systems, tools, partner portal, analytics) to support consistent, high-impact partner engagement at scale.
• Establish partner tiering, accountability frameworks, and performance metrics to drive sustained results.

• Source, evaluate, and secure high-impact partners across all segments: Solutions, Technology, and Strategic partners.
• Lead executive-level relationships with top partners to unlock co-selling, co-marketing, and integration opportunities to drive ARR.
• Develop and scale repeatable partner motions that integrate partners into the sales cycle and influence product strategy.
• Drive measurable business outcomes through partner-sourced and partner-influenced revenue.

• 12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology.
• Proven success building and scaling a global partnerships organization, including hiring, team design, and performance management.
• Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic.
• Strong operational mindset. Able to design processes, define KPIs, build systems, and implement scalable partner motions.
• Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline.
• Excellent executive presence with the ability to influence senior stakeholders internally and externally.
• Exceptional relationship-building and negotiation skills.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $399,600-$477,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

This is a senior IC role for someone who wants to operate at the center of product, AI, sales, and strategy. You’ll shape the stories the market hears, the narratives sales teams use, and the way we explain a very technical product to customers who are trying to make sense of the AI shift. You’ll work directly with product, engineering, sales leadership, and the marketing team. You’ll be hands‑on with the product and the tech. You’ll own major moments like launches, new narratives, pricing shifts, and enablement pushes. This isn’t a lane job. It’s a builder role for someone who wants to work fast, think from first principles, and help define the new way PMM works.

• 
  
• Lead positioning and messaging for major product areas, from first principles through market‑ready narratives
  
• Partner daily with Product and Engineering to translate complex AI technology into simple stories customers understand
  
• Build crisp, high‑impact enablement that sales actually uses: pitch decks, demos, battlecards, talk tracks
  
• Be deeply customer obsessed. Listen to calls, study patterns, and turn raw customer signals into clear insights that shape what we say
  
• Create high‑quality PMM assets yourself: pages, scripts, briefs, internal narratives, videos
  
• Drive cross‑functional alignment on what we’re saying, why, and how it shows up everywhere
  
• Lead launches and go‑to‑market moments, working with full‑stack marketers, content, and DG teams
  
• Raise the bar on PMM craft by modeling strong writing, clarity, taste, and technical understanding
  

This is a role for someone who is a hybrid: part strategist, part storyteller, part technologist. You should be able to move between customer insight, product detail, competitive analysis, and creative expression without friction.

You bring:

• 
  
• Deep experience in B2B product marketing and a track record of shaping how complex products are understood in the market
  
• Ability to research patterns, synthesize insights, and frame a narrative that cuts through noise
  
• Great writing and communication skills
  
• Comfort working directly with execs and product leaders
  
• Strong judgment and the ability to work independently on large, high‑stakes initiatives
  
• A genuine interest in AI technology and a willingness to get hands‑on with the product
  
• Taste. You know what good looks like and you can explain why
  

Experience Required:

• 
  
• Proven experience owning major PMM work end to end for complex products
  
• Background in fast‑growing startups or high‑velocity environments
  

• 
  
• Ambitious & Competitive - You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You’ll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow.
  
• Confident & Decisive - You back yourself and your team. You’re willing to be wrong, you don’t seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning.
  
• Curious & Intellectually Engaged - You’re always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI’s pace, constantly exploring new tools and ideas to improve how we work.
  
• Delivers Great Work & Works Hard - You reliably ship. You make every day count and don’t like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard.
  
• Technical & Internet‑Native - You live in the medium you build. You love technology, try new products, and understand how digital culture works, what resonates, and what feels dated. You can’t be successful with a technology you don’t personally use and understand.
  
• Tasteful & Creative - You understand the zeitgeist and what connects emotionally with people. You draw inspiration from design, art, and culture to create ideas that resonate deeply.
  
• Impatient & Change‑Oriented - You hate when things move slowly and work to fix the root causes. You thrive in ambiguity and love leading people through transformation. You’re here to build something new and better, fast.
  

• 
  
• Communication (Especially Writing) - You’re excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk.
  
• Creativity - You come up with new ideas and new ways of doing things. You see connections others miss. You’re not constrained by how things worked before.
  
• Critical Thinking - You reason from first principles. You don’t accept "that’s how it’s always been done." You question assumptions and find better ways forward.
  
• Research - You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers—what does a sales rep need? What blockers does a Marketing Generalist face?
  
• Collaboration - You work well across functions. You build trust quickly. You make other people better and more effective.
  
• Relationship Building - You’re good at making connections and building relationships—from internal stakeholders to customers to external partners.
  
• Analysis - You measure whether what you’re doing is having impact. You use data to make decisions and iterate quickly.
  

The base salary range for candidates within the San Francisco Bay Area is $200,000 - $240,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). We also provide a full benefits package to all regular employees.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.