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You've done a ton of Leetcode.
You've racked up certificates, aced LeetCode challenges, and you know your way around system design like the back of your hand.
On paper, you're everything a tech company wants.
However tech stacks and requirement change every day.
Since 2010, we've helped thousands of candidates land full-time jobs at tech leaders like Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Paypal, Banking, Wayfair, Client, Client and hundreds more with Job offers of $95k to $154k.
Synergisticit focuses on closing the gap between your tech skills and what employers want now.
Open Roles We're Hiring For our clients: Entry-Level Software Programmers (Java/Python) Java Full Stack Developers Data Analysts & BI Engineers Data Scientists & ML Engineers All visa types and U.S.
citizens are encouraged to apply.
Note: Internships, freelance, or personal projects will not be considered toward experience requirements.
If you submit your resume, please be advised it may be entered into a central database shared by our JOPP team (our placement program).
You may unsubscribe if you receive emails.
Check the links below: Please check the below links: SynergisticIT USA Today Article Videos of Synergisticit At OCW, JAVAONE, GARTNER SUMMIT We Focus on Java /Full stack/Devops and Data Science /Data Engineers/Data analysts/BI Analysts/ Machine learning/AI candidates Ideal Candidates: Recent grads in CS, Engineering, Math, or Statistics with limited or no job experience Jobseekers who had layoffs due to Downsizing and want to get in demand tech stack Professionals seeking a career switch to tech Candidates with career gaps or lacking real-world experience Individuals looking to boost their skill portfolio for better job prospects Computer Science grads with limited or no job experience Students who recently finished their Bachelor's or Master's programs Those struggling to land interviews despite having experience Candidates on F1/OPT needing a job for STEM extension or H-1B filing Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/Data Engineers/ Data Scientists, Machine Learning engineers for full time positions with clients.
Top tech companies are flooded with smart grads.
What gets you in the door now is real-world application, confidence in delivery, and the soft skills to own a room—or a Zoom.
please check the below links Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT Technical Skills or Experience? | Which one is important to get a Job? | SynergisticIT Backend vs.
Full Stack Development: Job Prospects | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Is AI Going to Replace Software Programmers? | SynergisticIT The Market's Changed—Have You? Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Resume submissions may be shared with our JOPP team database also.
Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
Get Hired by taking action.
If you just graduated (or you're about to) and the job search is already feeling confusing, you're not imagining it.
A degree proves you can learn—but employers hire for job readiness: projects that look like real work, current tech stacks, interview confidence, and the ability to contribute on day one.
That's why many new grads send hundreds of applications and still hear nothing back.
It's not because you're "not smart enough.” It's because most entry-level pipelines are crowded, and hiring teams filter heavily for candidates who look production-ready.
We are actively considering candidates for entry-level software engineering and data roles, especially Java full stack, Java/Python development, DevOps automation, data analytics, data engineering, data science, and ML/AI—full-time opportunities aligned to client needs.
Our core emphasis remains Java/Full Stack/DevOps and Data/Analytics/Engineering/ML.
SynergisticIT focuses on two high-demand lanes: Java / Full Stack / DevOps and Data (Data Analyst, Data Engineer, Data Scientist) + ML/AI—so you don't graduate with scattered skills, you graduate with an employable stack.
SynergisticIT since 2010, has helped candidates land full-time roles at major organizations (examples often cited include Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Banking, Wayfair, Client, Client, and more) with offers commonly in the $95k–$154k range depending on role and skill depth.
For a new grad, the bigger message isn't the number—it's that results require a structured pathway, not random applications.
Here's a realistic way to think about your advantage as a fresh graduate: you're early enough to build the right foundation before bad habits set in.
If you master fundamentals—coding, debugging, data structures, system thinking—and then layer modern tools on top (frameworks, cloud, CI/CD, analytics stacks), you become the kind of "entry-level” candidate who actually feels like a safe hire.
What roles are companies hiring for right now? A typical market demand pattern is clear: organizations still need entry-level software programmers, Java full stack developers, Python/Java developers, DevOps-focused engineers, and on the data side data analysts, BI analysts, data engineers, data scientists, and machine learning engineers.
The strongest candidates aren't "tool collectors”—they're people who can show end-to-end capability: build an API, connect a database, deploy a service, analyze data, explain results, and handle interviews calmly.
Why fresh grads get stuck— Fresh grads often struggle for four predictable reasons: Resume doesn't match job keywords (ATS filters you out).
Projects look like school assignments (not production-aligned).
Interview skills are undertrained (DSA, system design, SQL, behavioral).
No structured pipeline (random applying without feedback loops).
A job-placement-first approach addresses these systematically: build the right portfolio, practice the right interview questions, align your tech stack to roles, and keep improving until the market says "yes.” Who this path fits best If you're a recent graduate, you'll likely fit if you match any of these: New grads in CS, Engineering, Math, or Statistics with limited job experience Students finishing Bachelor's or Master's programs who need a real hiring plan Candidates who apply consistently but don't get callbacks Candidates who reach interviews but struggle to close International students on F-1/OPT who need a job plan for STEM extension/H-1B timing Graduates with strong academics but thin practical experience SynergisticIT helps STEM extension and work authorization pathways, and for candidates who need long-term stability, support related to H-1B and green card processes as part of employer-side realities.
If you're tired of guessing, stop treating your job search like a lottery.
Treat it like a project with milestones: skills → portfolio → interview readiness → targeted applications → scheduled interviews → offer.
If you want to explore the program directly, here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact & get a roadmap: Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Bottom line for fresh grads: Your degree is the starting line, not the finish line.
If you want to get hired faster, you don't need "more random courses.” You need a guided, job-focused path and the right people around you.
In tech, it's not just what you learn—it's how you learn and who you build with that decides how far you go.
Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Most resumes never reach a hiring manager.
They're filtered by ATS systems, keyword screening, and recruiters looking for job-ready signals—specific stacks, strong project depth, relevant certifications, and clear experience narratives.
That's why "I applied a lot” often leads to silence.
The fix is not more applications.
The fix is improving what your application communicates in the first 10 seconds.
Since 2010, SynergisticIT has helped candidates land full-time roles at organizations such as Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Walmart Labs, Client, Banking, Client, Client, and hundreds more.
Many JOPP graduates achieve offers in the $90,000 to $154,000 range depending on their role focus and skill coverage.
Our purpose is to align your skills and profile with what employers are hiring for right now—so you get responses, interviews, and offers.
Why you may not be getting replies Your resume lacks stack clarity (recruiters can't quickly see your fit) Projects look like tutorials (no depth, no real-world features, no measurable outcomes) Skills are scattered (no coherent narrative: "What role are you targeting?”) You're missing job-market staples (Git, CI/CD basics, APIs, cloud exposure, SQL) You're not speaking the language of the job description SynergisticIT approaches this from both angles: build real skills and build a market-ready profile.
preparing you for screening, interview calls, technical rounds, and offer negotiation readiness.
Target roles and stacks Current demand often includes entry-level software programmers, Java full stack developers, Python/Java developers, DevOps engineers, data analysts, data engineers, data scientists, and ML/AI engineers.
The focus remains consistent: Java / Full Stack / DevOps plus Data Analytics / Data Engineering / Data Science / Machine Learning / AI.
This breadth matters because today's employers value candidates who can handle more than one layer of the system.
Ideal candidates for response-building support Recent grads, laid-off professionals, career switchers, candidates with gaps, experienced applicants not hearing back, and F1/OPT jobseekers needing a stable tech role.
SynergisticIT also provides support and guidance around STEM extension, and process support related to H-1B and Green Card filing once employed (as applicable through employers).
If you want to explore, here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact Us (Fill the Form): If recruiters aren't responding, it's not the end—it's feedback.
And you can fix it with the right plan.
Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Resume submissions may be shared with our JOPP team database also.
Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
You've done a ton of Leetcode.
You've racked up certificates, aced LeetCode challenges, and you know your way around system design like the back of your hand.
On paper, you're everything a tech company wants.
However tech stacks and requirement change every day.
Since 2010, we've helped thousands of candidates land full-time jobs at tech leaders like Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Paypal, Banking, Wayfair, Client, Client and hundreds more with Job offers of $95k to $154k.
Synergisticit focuses on closing the gap between your tech skills and what employers want now.
Open Roles We're Hiring For our clients: Entry-Level Software Programmers (Java/Python) Java Full Stack Developers Data Analysts & BI Engineers Data Scientists & ML Engineers All visa types and U.S.
citizens are encouraged to apply.
Note: Internships, freelance, or personal projects will not be considered toward experience requirements.
If you submit your resume, please be advised it may be entered into a central database shared by our JOPP team (our placement program).
You may unsubscribe if you receive emails.
Check the links below: Please check the below links: SynergisticIT USA Today Article Videos of Synergisticit At OCW, JAVAONE, GARTNER SUMMIT We Focus on Java /Full stack/Devops and Data Science /Data Engineers/Data analysts/BI Analysts/ Machine learning/AI candidates Ideal Candidates: Recent grads in CS, Engineering, Math, or Statistics with limited or no job experience Jobseekers who had layoffs due to Downsizing and want to get in demand tech stack Professionals seeking a career switch to tech Candidates with career gaps or lacking real-world experience Individuals looking to boost their skill portfolio for better job prospects Computer Science grads with limited or no job experience Students who recently finished their Bachelor's or Master's programs Those struggling to land interviews despite having experience Candidates on F1/OPT needing a job for STEM extension or H-1B filing Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/Data Engineers/ Data Scientists, Machine Learning engineers for full time positions with clients.
Top tech companies are flooded with smart grads.
What gets you in the door now is real-world application, confidence in delivery, and the soft skills to own a room—or a Zoom.
please check the below links Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT Technical Skills or Experience? | Which one is important to get a Job? | SynergisticIT Backend vs.
Full Stack Development: Job Prospects | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Is AI Going to Replace Software Programmers? | SynergisticIT The Market's Changed—Have You? Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Resume submissions may be shared with our JOPP team database also.
Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
It's also one of the most fixable—because interview performance is rarely about intelligence.
It's usually about preparation structure, repetition, communication clarity, and knowing what interviewers actually test.
Many candidates learn coding, but they don't learn how to present their skills under pressure.
SynergisticIT is designed for candidates who want to stop guessing and start improving with a clear framework.
Since 2010, SynergisticIT has helped thousands of candidates land full-time jobs at tech leaders and enterprise employers—companies such as Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Client, Walmart Labs, Client, Banking, Client, Client, and many more—with offers often ranging from $95,000 to $154,000 depending on role and skill depth.
The focus is: build job-ready ability + interview confidence + hiring alignment so you can close the deal when opportunities appear.
Why do people fail interviews after doing CS or online courses? Typically it's one (or several) of these gaps: Weak fundamentals (you know syntax, but not the "why”) Poor project explanation (you built something, but can't defend design decisions) Shallow system understanding (APIs, DB design, CI/CD, cloud basics are fuzzy) No repetition under pressure (whiteboard/online assessments feel unfamiliar) Lack of structured mock interview practice SynergisticIT addresses these gaps by treating interviews as a skill you work on—like a sport.
You don't just watch videos; you practice real drills.
We emphasize on real interview patterns: coding questions, debugging, project walkthroughs, behavioral responses, and the ability to speak clearly about your work.
What kinds of roles are being targeted? Instead of chasing every shiny trend, JOPP focuses on roles employers repeatedly hire for: Java full stack, software programming, Python/Java development, DevOps, data analyst, data engineer, data scientist, and ML/AI engineer.
In other words, the program builds candidates across Java / Full Stack / DevOps and Data Analytics / Data Engineering / Data Science / Machine Learning / AI—because companies hire teams, not single-skill candidates.
Ideal candidates who benefit from interview-focused help This includes: recent grads with limited experience, laid-off professionals re-entering the market, career changers, candidates with gaps, experienced applicants who can't convert interviews, and F1/OPT candidates needing a stable path.
SynergisticIT also supports candidates with guidance around STEM extension and offers process support relating to H-1B/Green Card filing once employed (as applicable through employers and standard immigration processes).
If you want to explore, here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact Form (Get Started): If you're already getting interviews, you're closer than you think.
Now it's time to train like you mean it—and turn interviews into offers.
Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Resume submissions may be shared with our JOPP team database also.
Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
Apply on
About This Role:
Crusoe Energy is seeking a Portfolio Schedule Manager, Project Controls to provide leadership and governance across scheduling for large-scale, complex capital programs, including hyperscale data center projects. This role operates at the portfolio level, ensuring schedule integrity, consistency, and transparency across multiple concurrent projects.
The Portfolio Schedule Manager will establish and enforce scheduling standards, integrate execution schedules with cost insights, and deliver clear, actionable reporting to senior leadership and Crusoe clients. This role is ideal for a seasoned project controls professional who brings deep scheduling expertise, strong leadership skills, and the ability to connect schedule performance to broader program and financial outcomes.
What you’ll be working on:
- Lead portfolio-level construction scheduling and project controls across multiple large infrastructure or hyperscale data center projects
- Establish, enforce, and continuously improve minimum scheduling standards, including schedule structure, coding, progress measurement, update cadence, and reporting
- Own portfolio schedule reporting, clearly communicating schedule health, forecasted milestones, critical path impacts, and overall delivery risk to leadership and clients
- Integrate schedule and cost insights to highlight schedule-driven cost risks, acceleration impacts, and downstream financial implications
- Oversee and support onsite and regional scheduling services teams, providing direction, quality assurance, escalation support, and alignment to portfolio standards
- Bridge execution schedules with baseline planning assumptions by partnering closely with Preconstruction to ensure continuity from planning through delivery
- Own the onboarding and transition of schedules from Preconstruction into active project delivery, ensuring alignment with general contractors and key vendors
- Collaborate with consultants, Preconstruction, Construction, general contractors, and OFE vendors to integrate contractor schedules into a unified, program-level schedule
- Support data-driven decision-making by providing timely, accurate schedule insights across the portfolio
What you’ll bring to the team:
- Bachelor’s degree in Engineering, Construction Management, or a related technical discipline
- 12+ years of experience in construction scheduling and project controls for large infrastructure, hyperscale data center, or complex capital programs
- Advanced scheduling expertise; Primavera P6 proficiency and/or advanced scheduling certifications strongly preferred
- Proven experience establishing and enforcing scheduling standards across multi-project portfolios
- Strong ability to assess schedule health, critical path impacts, and milestone risk at both project and portfolio levels
- Experience integrating schedule and cost data to inform leadership decisions
- Demonstrated leadership managing and guiding scheduling teams and external service providers
- Strong communication skills with the ability to present complex schedule information clearly to senior stakeholders and clients
Benefits:
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- MetLife Legal
- Company paid commuter benefit; $50 per pay period
Compensation Range:
Compensation will be paid in the range of $180,000 – $225,000. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Apply on
About FalkorDB
FalkorDB is the world’s fastest graph database, engineered for real-time, high-scale enterprise applications. We are the engine behind the next generation of cybersecurity, fraud detection, and AI-driven systems. As we scale our footprint, we are looking for a foundational sales leader to own the Bay Area and drive our enterprise expansion.
The Role
We are seeking an Enterprise Hunter not a "Farmer." You are a high-octane sales professional with a track record of crushing quotas in the deep-tech software space. You don’t just manage a territory; you dominate it.
You will be responsible for navigating complex, technical sales cycles and building strategic partnerships with the most innovative companies in the world. This is a high-impact role for someone who thrives on the hunt and wants to shape the GTM strategy of a category-defining company.
What You’ll Do
- Drive New Business: Execute a ruthless territory plan to acquire "new logo" enterprise accounts across Cybersecurity, Infrastructure, and AI.
- Navigate Technical Cycles: Lead complex, POC-driven sales motions, moving seamlessly between developer-level technical deep dives and executive-level value propositions.
- Multi-Thread Strategic Deals: Build deep relationships with CTOs, VPs of R&D, and Architects to ensure FalkorDB is the standard for their infrastructure.
- Scale the GTM: Partner with Product and Marketing to refine our messaging and contribute to the regional growth playbook.
- Forecast with Precision: Maintain rigorous CRM hygiene and provide predictable revenue forecasting.
What We’re Looking For
- The Track Record: 5+ years of quota-carrying experience in enterprise software, consistently landing in the top 10% of your peer group.
- Technical Fluency: You speak the language of infrastructure, databases, and developer tools. You aren't afraid to get your hands dirty in a discovery session.
- Strategic Agility: Experience managing 6–12 month sales cycles with a "win-fast" mentality.
- The Startup Mindset: You excel in high-accountability, low-bureaucracy environments. You see a lack of process as an opportunity to build one.
- The Network: A pre-existing network within the Bay Area tech ecosystem is a significant advantage.
The "Edge" (Preferred Experience)
- Direct experience selling Graph Technology or high-performance data platforms.
- Background in Open Source business models or hybrid SaaS/On-prem environments.
- Experience at high-growth icons like Neo4j, MongoDB, Snowflake, Redis, or Databricks.
Why FalkorDB?
- Product Superiority: Sell a product with undeniable technical benchmarks and clear market differentiation.
- Uncapped Upside: A competitive compensation plan designed to reward over-achievement.
- Influence: Direct access to founders and the ability to influence the product roadmap.
- Growth: The opportunity to be one of the first boots on the ground in our most critical market.
Job Type: Full-time
Enterprise AE x2 - NYC
AI Cybersecurity | Series B | Early GTM
We are partnered with a fast-growing AI-native startup disrupting the ITDR space. Just closed their Series B, attracting the attention of some of the most influential CEOs in the F100.
Opportunity to be one of the first 10 sales people, aggressive growth and high ownership culture.
The Role
Close six-figure enterprise deals end-to-end
Build pipeline from scratch with creative outbound
Influence product and sales strategy as you grow
You
3+ years B2B SaaS enterprise cybersecurity sales
Proven six-figure deal closer, comfortable with execs and technical buyers
Creative, autonomous hunter who thrives in early-stage teams
Sound interesting? Apply now to find out more.
It's a Tech stack Problem.
If you're getting interviews but not offers, you're closer than you think—and that's the most frustrating stage to be in.
You've already proven you're employable enough to get screened, but something breaks during technical rounds: data structures, problem-solving, system design, project explanations, or even the way you communicate tradeoffs.
Most candidates don't fail because they're "not smart.” They fail because they prepared the wrong way—watching tutorials, building shallow projects, or memorizing answers without mastering fundamentals.
SynergisticIT's approach is built for this exact scenario.
Since 2010, SynergisticIT has helped candidates move from "almost” to "offer,” with our candidates landing salaries typically ranging from $90,000 to $154,000 depending on role and stack.
Candidates have received offers from employers such as Apple, Google, PayPal, Visa, Wells Fargo, Client, Client, Banking, Walmart Labs, AutoZone, Client, Client, and more.
SynergisticIT works with clients hiring for entry-level software programmers, Java full stack developers, Python/Java developers, data analysts, data engineers, data scientists, and machine learning engineers.
The focus is on high-demand tracks: Java / Full Stack / DevOps and Data (Analytics/Engineering/Science) + Machine Learning/AI.
Interview success improves when you can demonstrate not only coding ability, but also the "end-to-end” thinking employers want: APIs, backend design, database decisions, cloud deployment, CI/CD, and real project narratives.
Please read our blogs Why do Tech Companies not Hire recent Computer Science Graduates | SynergisticIT What Recruiters Look for in Junior Developers | SynergisticIT Software engineering or Data Science as a career? How OPT Students Can Land Tech Jobs – SynergisticIT Ideal candidates for interview-focused support include: recent grads with limited experience, candidates stuck after multiple interviews, professionals returning after layoffs, candidates with career gaps, and international candidates on F1/OPT who need employment to maintain status and pursue STEM extension/H-1B pathways.
SynergisticIT also supports the candidate journey by assisting with STEM extension and providing process support for H-1B/green card filing through employment partners (actual filing depends on the employer).
Explore resources and get started: If you want to explore the program directly, here are the key links: Event videos (OCW, JavaOne, Gartner): USA Today feature Contact: If you're tired of being "final round” without the offer, stop guessing and start preparing with a plan.
Please note: Resume databases are shared with clients and interested clients will reach out directly if they find a qualified candidate for their req.
Resume submissions may be shared with our JOPP team database also.
Please unsubscribe if contacted or if you don't want to be contacted please don't submit your resume.
For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley: Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveriesany delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do:
Delivery Recovery & Issue Resolution:
- Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
- Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
- Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
- Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
- Track recovery requests accurately across various RFC-specific systems and databases.
- Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
VIP & Escalation Support:
- Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
- Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
- Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
- Process recovery requests strictly within established response time windows to minimize customer wait times.
- Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
- Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
Cross-Functional Operations & Multi-Channel Support:
- Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
- Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
- Execute escalation management protocols effectively when issues exceed standard resolution parameters.
- Maintain a proactive service model focused on issue prevention rather than just reaction.
- Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
- Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
Store & Customer Partnership:
- Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
- Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
- Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
- Complete any additional tasks or special projects assigned by management to support operational goals.
What You Bring:
- Legally authorized to work in the US
- At least 18 years old
- 1-2 years' experience in fast-paced environments, bilingual preferred
- Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
- Strong problem-solving skills, attention to detail while working in a fast-paced environment
- Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
- Ability to work flexible hours, including weekends and holidays. Shifts may vary depending on schedule and business needs: Tuesday-Saturday: 7:30 am to 4:30 pm and/or 10 am to 7 pm
- Maintain reliable attendance
- Thrive in a team environment
What's In It for You:
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
- Extended health, dental benefits, and vision insurance
- Employee Discount from 10% - 30%
- Life/Disability Insurance
- Flex Spending Account
- 401K
- Paid Time Off
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.