Information Technology People Jobs in Park, VA

*This is a 12-month hybrid role with the possibility of extension. Candidates must be able to work onsite 1–2 days per week in Adelphi, MD. Candidates must be legally authorized to work in the U.S. without sponsorship. We are not partnering with third-party agencies for this role.

The Senior Project Manager will play a key role in leading and delivering IT initiatives within the Agile Project Management Office (APMO), supporting the higher education sector. This role manages complex projects using both Agile and Waterfall methodologies to drive innovation and operational excellence across academic and administrative functions. This position will lead a workstream for the organization's Enterprise Data & AI Platform implementation.

We are specifically seeking candidates with experience managing Enterprise Data Lakehouse and Business Intelligence implementations.

Key Responsibilities

Agile Project Leadership

• Lead end-to-end delivery of IT projects using Agile and Waterfall frameworks (Scrum, SAFe).
• Partner with stakeholders to define project scope, objectives, and success metrics.
• Identify, manage, and mitigate project risks, dependencies, and impediments.
• Define and track KPIs to measure project and team performance.
• Provide regular status updates and insights to senior leadership.

Team Collaboration

• Serve as a servant leader for cross-functional Agile teams.
• Foster a culture of collaboration, accountability, ownership, and transparency.

Stakeholder Engagement

• Act as the primary liaison between the Agile PMO, business units, and stakeholders.
• Maintain clear, consistent communication on project progress, risks, and outcomes.

Qualifications

Required

• Bachelor's degree or equivalent experience.
• 7+ years of project/program management experience, including large cross-functional initiatives.
• Experience supporting modernization, digital transformation, or student lifecycle/ed-tech projects.
• 2+ years of recent experience managing Enterprise Data Lakehouse and/or Business Intelligence implementations (Databricks and Tableau Cloud preferred).
• Strong experience with Agile and traditional project management methodologies.
• Proven vendor, budget, and risk management experience.
• Proficiency with Azure DevOps, MS Project, SharePoint, or similar tools.
• Excellent communication and stakeholder management skills.

Preferred

• PMP or similar project management certification.

Desired Project Experience

• Enterprise Lakehouse Implementations: Databricks-powered Lakehouse implementations supporting scalable, trusted data products.
• Legacy Data Warehouse Cutover & Decommissioning: Parallel runs, reconciliation, and phased sunset strategies.
• ERP Data Ingestion & Modeling: Experience with PeopleSoft, Salesforce, Workday, and/or Oracle.
• External Data Delivery: Secure data delivery to external vendors and partners with SLAs.
• Data & AI Governance: Implementation of fine-grained, policy-driven data access controls

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Test Equipment Engineering (TEE) includes the engineering disciplines responsible for systems design & test with all Raytheon products. Our engineers are responsible for every element of the development lifecycle for test including: test requirements, test system design, flight simulations, hardware-in-the-loop, computer-in-the-loop, advanced engineering prototyping technology, flight operations for manned and unmanned vehicles, environmental testing, environmental characterization and engineering laboratory management.

What You Will Do

We are hands-on, designing with the latest technology and tools, and integrate state of the art test solutions with the most advanced engineering systems in the world.

As part of the Test Environment Support Administration (TESA) team, you be working with both leading-edge technologies and legacy systems to support multiple products and programs throughout Raytheon. You will provide Test Equipment (TE) integration, security consultation, troubleshooting, sustainment and compliance.

• Provide Cybersecurity compliance guidance to engineering for production and procurement of TE
• Support Flight Test capabilities and processes for Raytheon test systems
• Develop Cybersecurity compliant TE (Linux, IOS, Windows)
• Install software packages/updates to enhance operations and testing of production hardware
• Troubleshoot production and development TE to ensure connectivity, functionality, compliance, and test integrity
• Collaborate with Digital Technologies to integrate TE to controlled networks or enterprises
• Collaborate with Cybersecurity to ensure TE compliance (using tools such as Nessus, Splunk, Ivanti, and locally procured software
• Collaborate with engineering to ensure changes do not affect the availability or test integrity on TE
• Support any and all reviews required prior to implementation of any changes to TE

This position is 100% ONSITE in Tucson, AZ

Qualifications You Must Have

• Typically requires a Bachelor's Degree in Science, Technology, Engineering, or Mathematics (STEM)
• Minimum eight (8) years of relevant experience with systems administration of Linux, Networking, and or Windows (in desktop or server environments)
• Experience with user account management, software installation and or technical customer support
• US Citizen - Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer

• DoD 8570.01m IAT II certified credentials (Sec+, CISM, etc.)
• Experience leading small teams to troubleshoot complex multi-system test platforms
• Experience as a System Engineer with an understanding of managing Operational Technology and/or test systems in a production environment
• Experience working in a classified environment
• Troubleshooting ability with all Microsoft Windows and Linux systems
• Customer service and training skills, including oral and technical written communications
• Independent problem-solving ability of complex hardware/software issues

Learn More & Apply Now!

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

This position offers relocation.

Learn More & Apply Now!

Please consider the following role type definitions as you apply for this role:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:

This position is in beautiful Tucson, AZ. Tucson has a friendly, caring and laid-back atmosphere, combined with the innovation and energy of a metropolitan region and recognized as one of America's 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature's best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson's fantastic weather lets residents enjoy the outdoors year-round.

Tucson, AZ:

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

GSD is seeking a highly skilled and client-focused Solutions Architect to join our growing team in Hanover Park, IL. This role serves as a key technical leader, bridging sales, engineering, and project delivery to design and implement innovative IT solutions.

The ideal candidate is both strategic and hands-on—capable of translating business needs into scalable, secure, and well-documented technical solutions while supporting revenue growth and ensuring operational excellence.

Key Responsibilities

Pre-Sales & Sales Engineering

• Partner with sales leadership to conduct technical discovery and client needs assessments
• Design and present customized solutions across managed services, cloud, security, and infrastructure
• Lead technical discussions in client meetings, proposals, and demonstrations
• Develop scopes of work, including assumptions, constraints, and pricing inputs
• Support RFPs, RFIs, and technical evaluations

Solution Design & Architecture

• Assess client environments, infrastructure, workflows, and security posture
• Design scalable, secure, and cost-effective solutions aligned with MSP best practices
• Architect solutions across on-premises, cloud, hybrid, networking, security, and disaster recovery environments
• Validate solutions against client objectives, compliance requirements, and internal standards

Documentation & Knowledge Management

• Create clear, comprehensive technical documentation, including:
• Solution designs and architecture diagrams
• Statements of Work (SOWs) – technical sections
• Implementation plans and runbooks
• Configuration standards and assumptions
• Ensure all solutions are properly documented and transitioned to support teams
• Maintain documentation within internal systems for scalability and consistency
• Contribute to standard solution templates, service catalogs, and technical playbooks

Client Engagement & Advisory

• Serve as the primary technical advisor during discovery, implementation, and early lifecycle phases
• Communicate complex technical concepts to both technical and non-technical stakeholders
• Build and maintain strong client relationships
• Identify opportunities for optimization, standardization, and future enhancements

Continuous Improvement & Enablement

• Stay current on emerging technologies, cybersecurity trends, and vendor roadmaps
• Maintain and pursue relevant certifications
• Share knowledge and best practices across teams
• Assist in refining service offerings, onboarding processes, and delivery standards

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 10+ years of experience in IT engineering, solution architecture, or technical pre-sales within an MSP or IT services environment
• Proven experience coordinating or leading technical projects

Technical Expertise

• Microsoft 365 and Azure
• Networking and firewall technologies
• Cybersecurity principles and compliance frameworks
• Virtualization (VMware and/or Hyper-V)
• Backup, disaster recovery, and business continuity solutions
• Strong PBX/telephony experience
• Experience creating client-facing technical documentation and project deliverables
• Excellent communication, organization, and time-management skills

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect
• AWS Certified Solutions Architect

Key Competencies

• Strong attention to detail and organizational skills
• Consultative, client-first mindset
• Ownership and accountability for technical solutions
• Collaborative and team-oriented approach
• Ability to manage multiple priorities in a fast-paced environment
• Professional, confident, and solution-driven demeanor
• Willingness to travel locally and perform onsite client assessments and site surveys

Job Description

At EDZ Systems, we are looking for a Technical & Engineering Recruiter to join our team – ideally someone who has experience recruiting talent across both Information Technology (IT) and Engineering disciplines (Civil, Mechanical, Electrical). It’s a challenging, fast-moving candidate-driven market, and the ideal candidate should be highly motivated, resourceful, and tenacious enough to keep up with the pace.

We are seeking someone who is curious, adaptable, and eager to stay up-to-date with the latest technological advancements as well as engineering industry trends that influence our clients’ hiring needs. If you are looking to take your career to the next level and maximize your growth potential, then this is the right opportunity for you.

Objectives of this Role

• Source senior-level, highly specialized candidates across IT, Civil, Mechanical, and Electrical Engineering for leading national businesses.
• Screen and interview candidates to ensure we put forward only the most qualified professionals.
• Consult with clients on overall hiring strategies and tailor recruiting approaches accordingly.
• Stay informed on industry trends in technology and engineering to evaluate candidates against relevant standards.
• Build and maintain a diverse client portfolio by providing expert consultation that ensures long-term partnerships.
• Leverage your network to generate new client opportunities and expand EDZ Systems’ reach in both IT and engineering sectors.
• Network online and offline with potential candidates to promote our employer brand and attract top talent.

Daily and Monthly Responsibilities

• Partner with clients to understand role requirements for both IT positions and engineering roles in order to source the best-suited candidates.
• Write and post job descriptions for a variety of positions – from software developers and cybersecurity specialists to structural, electrical, and mechanical engineers.
• Source, screen, and build shortlists of qualified candidates across multiple technical domains.
• Interview candidates using a mix of methods (structured interviews, technical assessments, and behavioral-based questions).
• Coordinate onboarding with HR and ensure a smooth hiring process for placed candidates.
• Build and maintain a candidate CRM pipeline to ensure timely communication and accurate data management.
• Attend industry-specific events, including tech conferences and engineering expos, to network with professionals.
• Keep informed about new developments in technology and engineering fields to support strategic hiring conversations with clients.

Skills and Qualifications

• Proven work experience in recruitment – ideally as a Technical Recruiter or Engineering Recruiter.
• Hands-on experience with different interview formats (virtual and in-person).
• Ability to understand and explain requirements for both IT roles and engineering positions (Civil, Mechanical, Electrical).
• Proficiency using tools like LinkedIn Talent Solutions, job boards, and CRM/ATS systems.
• Excellent written and verbal communication skills.
• Strong networking skills, resilience, and ability to manage multiple hiring needs simultaneously.

Preferred Qualifications

• Bachelor’s degree in HR, communications, business, engineering, or a related field.
• Minimum 3 years of recruiting experience, with exposure to both IT and engineering recruitment (agency or in-house).
• Established network of IT and/or engineering professionals a strong plus.

Job Title: Inside Sales Representative (ISR)

Company: Moonshot Solutions

Location: Overland Park, KS

Job Type: Full-Time

About Moonshot Solutions

At Moonshot Solutions, we believe technology should be a strategic driver for business success, not just an operational expense. We partner with businesses to help them manage their technology differently, aligning their IT infrastructure with their core business goals. We are looking for a highly motivated, process-driven Inside Sales Representative to be the engine of our growth.

The Role

The Inside Sales Representative (ISR) is the critical first point of contact for our prospective clients. In this role, your primary objective is not to sell IT services over the phone. Instead, your goal is to sell the meeting. You will proactively reach out to business owners and C-level executives to secure First-Time Appointments (FTAs) for our outside sales and strategic consulting team.

You will succeed in this role if you are comfortable making a high volume of outbound calls, are completely free of call reluctance, and know how to pivot conversations from technical jargon to business value.

Key Responsibilities

• High-Volume Prospecting: Execute a disciplined daily outbound call strategy, consistently making 50-60 dials per day to targeted business leaders.
• Appointment Setting: Secure qualified First-Time Appointments (FTAs) for our senior sales team and strategic advisors.
• Qualifying Leads: Identify if a prospect fits our ideal client profile by asking high-level business questions and uncovering their current operational challenges.
• Selling the Value: Challenge prospects to "look at technology differently," focusing the conversation on business results, risk management, and strategy rather than technical specifications.
• Pipeline Management: Meticulously track all activities, conversations, and follow-ups in our CRM. Build and maintain a clean, high-quality pipeline of future opportunities.
• Target Achievement: Consistently meet or exceed weekly and monthly quotas for dials, meaningful conversations, and appointments set.

What We Are Looking For

• Phone Stamina: You have zero call reluctance and thrive in an environment that requires a high volume of daily outbound dials.
• Business Acumen: You can confidently speak with CEOs, Presidents, and business owners, understanding their high-level business concerns.
• Process-Oriented: You believe in following a proven, metric-driven sales process and understand that consistent daily inputs lead to predictable outputs.
• Coachability: You are eager to learn, welcome accountability, and are open to regular coaching and role-playing to sharpen your skills.
• Excellent Communicator: Strong verbal and written communication skills, with the ability to quickly build rapport and handle objections effectively.
• Experience: 1-3 years of outbound B2B sales or lead generation experience is preferred. Experience in the Managed IT Services (MSP) industry is a plus, but not required.

What We Offer

• Competitive base salary + incentives based on appointments held and closed deals.
• Comprehensive training on our specific sales process and framework.
• Clear metrics for success and ongoing professional coaching.
• Competitive benefits: Health insurance, PTO, 401k, etc.

Position Type:

  Administration-Licensed/Assistant Superintendent

Location:

  Educational Service Center

Date Available:

  07/01/2026

Application Closing Date:

  03/08/2026

Submit an application:

Job ID: 31637 

General Purpose of Job: The Assistant Superintendent—Leadership, Teaching, and Learning—supports the district's mission to inspire and prepare all students with the confidence, courage, and competence to achieve their dreams, contribute to their community, and engage in a lifetime of learning by serving as a key member of the executive leadership team that plans, directs, and coordinates strategic actions aligned with district goals. The position provides system-level leadership for all E-12 schools and program sites, with specific oversight of initiatives and services as assigned by the Superintendent of Schools. The Assistant Superintendent represents the district at the local, state, and national levels and leads efforts to enhance academic achievement, operational effectiveness, and equity across the system.

Osseo Area Schools is where students discover opportunities, build confidence, and prepare for bright futures. From early childhood to high school, we offer experiences inside and outside the classroom that help students grow into curious, capable and connected learners. As Minnesota's fifth-largest school district, we proudly serve eight communities—including Brooklyn Park, Brooklyn Center, Maple Grove, Osseo, Plymouth, Corcoran, Dayton and Rogers—and offer specialized magnet programs in the Arts, STEM, STEAM, Health Science, and International Baccalaureate. With a student body representing over 100 languages and cultures, our schools reflect the global community, creating an inclusive, enriching environment that prepares students for today's world and tomorrow's opportunities. Our 21,000+ students learn across seventeen elementary schools (PreK-5), four middle schools (6-8), three senior highs (9-12), an area learning center (9-12), a fully-online school (6-12), two early childhood centers, and an adult education center.

Learn more about Osseo Area Schools here!

Essential Duties and Responsibilities:

Achieves strategic objectives by leading and representing the district at the executive level.

• Supporting the superintendent, as a member of the Executive Leadership Team, in coordinating action to achieve the mission.
• Serving as the acting superintendent in the absence of the superintendent.
• Representing the perspectives, needs and interests for Leadership, Teaching and Learning.
• Working collaboratively with leaders in Human Resources and Business Services, Community Engagement, Instructional & Information Technology, Communications and with the General Counsel to achieve the mission of the school system.
• Representing the school system at the national, state, and local level.
• Participating in all School Board meetings and work sessions.

Ensures a collaborative culture by fostering trust, professionalism, and effective teamwork across the district.

• Adhering to the organization's core values.
• Practicing the language distinctions and promise keeping associated with leadership.
• Demonstrating trustworthiness (care, competence, sincerity, reliability).
• Designing and facilitating effective meetings.
• Establishing effective relationships with colleagues, students, families, staff, and community members in order to influence action.
• Setting standards for professional interactions and holding others accountable to the standards.
• Providing support and direction to direct reports.
• Ensuring that collaborative teams are setting standards for their area of work, examining data regarding effectiveness, and taking action to meet the standards.
• Working collaboratively with system administrators to achieve the system's mission.
• Responding to concerns and inquiries from parents/guardians, staff and community members.
• Demonstrating a professional demeanor.
• Serving on committees as needed and/or assigned.

Ensures improved student achievement by driving equitable, evidence-based practices and systems of continuous improvement.

• Demonstrating leadership for racial equity.
• Overseeing the design, implementation, and continuous improvement of curriculum to meet the Minnesota Academic Standards and the needs of students.
• Ensuring effective instruction.
• Evaluating programs and practices using data.
• Ensuring that collaborative teams are setting standards, examining data, and designing interventions for students who have already met and who have not yet met the standards.
• Providing student support services to meet the needs of students.
• Supervising and evaluating site and system leaders.
• Providing professional development for leaders that is both job embedded (finances, budgeting, personnel, staffing, student discipline, staff evaluation) and organization embedded (systems thinking/action, instructional leadership, collaborative problem solving, learning organization).
• Providing professional development for teaching and support staff.
• Visiting schools regularly.
• Leading new initiatives to improve student achievement.
• Reducing suspensions from school and eliminating the racial disparity within the suspensions.
• Overseeing the program of extracurricular activities.
• Serving as the catalyst for site continuous improvement.

Ensures effective organizational management by providing strategic operational leadership and oversight.

• Collaborating with staff and local law enforcement officials to maintain a safe and healthy learning environment.
• Providing direct instruction in student management practices to ensure alignment with board policies and to maintain consistency in practices across sites.
• Allocating human and financial resources to accomplish our mission.
• Promoting a positive image of schools and the school system.
• Maintaining current understanding of laws, policies, and employment contracts which impact schools.
• Setting standards for effective operational practice as necessary.
• Effectively communicating operational management procedures and practices.
• Coordinating the work of principals, directors, assistant principals, coordinators and other management personnel to ensure organizational effectiveness.
• Evaluates and supervises building principals and other staff, including hiring, coaching, managing performance, and—in consultation with human resources—administering disciplinary action.

Completes other duties as assigned by the Superintendent.

Qualifications for the position:

• Master's degree in Educational Administration with an emphasis in instructional programming (E-12). A doctorate degree is preferred.
• Seven (7) to ten (10) years of experience in educational administration, including leadership as a principal and/or central office administrator.
• Must possess a valid Minnesota Superintendent license.

Salary: Pay Grade 127, $206,677 to $237,679 annually

FTE: Full-time, 260/261 workdays per year

Desired start date: July 1, 2026

Applications are due by Sunday, March 8, 2026 at 11:59 PM. Key dates for this search process include:

• Thursday, April 2, OR Friday, April 3, 2026
• Tuesday, April 7, 2026
• Wednesday, April 15, 2026

Physical Demands:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Work involves frequent sitting, talking, hearing, and the use of hands to operate a computer and standard office equipment. The employee may occasionally stand, walk, reach with hands and arms, or stoop. Visual acuity is required for reading and preparing documents, viewing a computer screen, and performing administrative tasks with precision. The position also requires the energy and stamina necessary to fulfill the demands of educational leadership in a dynamic school district environment.

Working Conditions:

Work is performed in a standard office setting located within school buildings or district administrative facilities. The position involves minimal exposure to environmental hazards or physical risks. Tasks are typically conducted in climate-controlled spaces equipped with appropriate technology and resources. The work is highly deadline-driven, often requiring management of multiple priorities and frequent interaction with school leaders, staff, students, families, and community stakeholders.

Osseo Area Schools offers:

• Meaningful and impactful work
• Opportunities to grow professionally
• A variety of benefits
• ...and more! 

Equal Employment Opportunity Statement: 

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer. Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, color, creed, sex, gender identity, color, marital status, national origin, religion, age, sexual orientation, status with regard to public assistance, or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District's Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy. 

Veteran's Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application. 

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at   or call 763-391-7007.

Background Check Process Upon Conditional Offer: 

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.

*You are not applying for a job for KLUTCH- We are a recruiting service and you are applying for our client MFM Partners which is a Unishippers franchise with offices in Overland Park, Chicago, and Nashville

As an Implementation Specialist, you're the go-to person helping new customers get up and running with Unishippers. You'll partner with our sales team and their clients to figure out what they need, set everything up, walk them through the tools, and be their main support for the first 30 days so they actually use and love the platform.

Key Responsibilities:

Client Onboarding & Consultation

• Hop on calls with clients to really understand how they work and what they need so we can set them up with a solution that actually fits.
• Be their main point of contact during implementation so they always know who to go to.

Setup

• Customize the platform (Unishippers' CRM, Salesforce, and/or third-party shipping tools) based on each customer's workflow.
• Help move their data from old systems into the new ones so everything transitions smoothly.
• Run initial tests to make sure everything works as expected and that pricing/ratings are coming through correctly.

Training & Knowledge Transfer

• Lead live, hands-on training sessions for clients and end users on MyUnishippers.
• Stick with them after go-live as their go-to support person, handling questions and issues during the first 30 days.

Collaboration & Communication

• Work side-by-side with sales, billing, customer success, and account management to keep implementations on track.
• Share regular updates on each client's status through a weekly Activation Report.

Problem Solving & Issue Resolution

• Spot potential roadblocks early and get in front of them so the client's launch stays smooth.
• Troubleshoot and fix any technical issues that pop up.

Post-Implementation Support

• Keep supporting clients after launch to make sure they're happy and getting value from the platform.
• Collect feedback and pass along insights to help improve both the implementation process and the product.

Required Qualifications

Required Skills

• Strong project management skills and the ability to juggle multiple clients at once without dropping the ball.
• Clear, confident communication skills, whether you're talking to internal teammates or directly with clients.
• A problem-solver mindset with an "I'll figure it out" attitude, no matter how weird or messy the situation is.

Preferred Experience

• Experience with shipping platforms like ShipStation, Shopify, ShipHawk, etc.
• Experience with UPS tools like , WorldShip, etc.
• Experience working with APIs and/or connecting UPS with third-party platforms.

Personal Characteristics

• Extremely detail-oriented, with the ability to manage a lot of moving parts and deadlines every day.
• Proactive, flexible, and always looking to learn and level up.
• Strong people skills and the ability to build solid relationships with clients and internal teams alike.

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate measures client satisfaction vs. expectations.
• Clients have worked with us for over 10 years, on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions' largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Responsibilities:

• Design, develop, and maintain robust, scalable applications and modules, writing clean, efficient, and well-documented code
• Manage the entire software development lifecycle, including planning, prioritizing, testing, and releases, often using Agile methodologies
• Lead, guide, and mentor junior developers, conducting code reviews and ensuring adherence to best practices
• Work closely with project managers, business analysts, designers, and other engineers to define requirements and deliver innovative solutions
• Implement automated testing, debug issues, troubleshoot complex problems, and ensure application security and performance
• Contribute to high-level application design and database architecture
• Participate in internal and external meetings to gather the business requirements and suggest solutions
• Analyze the business requirements and suggest the best practice to apply to the business requirements
• Write clean code to produce fully functional backend processes and frontend UI modules
• Develop a new or existing system of frontend UI and APIs
• Write unit, integration, and production test scenarios
• Troubleshoot and debug to optimize application performance
• Liaise with the development team to identify and plan new features
• Ensure the developed modules comply with Samsung SDS quality assurance standards
• Research and suggest new technologies, applications, and protocols
• Be an individual contributor when it comes to designing and developing frameworks and critical pieces of code that have a wider impact
• Create detailed technical plans for the execution and implementation of projects
• Be available to answer technical questions, clarifications, and clear obstacles for the team
• Being transparent with the team about challenges, failures, and successes
• Writing development progress reports

Requirements:

• 10+ years of application development experience
• Bachelor's degree in computer science, engineering, or a related field
• Extensive knowledge of Java development. This includes the whole process, from the first line of code to implementation in the production environment
• Deep knowledge of operating systems, including but not limited to
• Proficiency with writing automated tests in JUnit, Espresso, Mocha, Jest, Enzyme, XCTest, etc.
• Proficiency in Java, with a good understanding of its ecosystems
• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries
• Know-how of Java concurrency patterns
• Good understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark
• Relevant Knowledge of Java GUI frameworks like Swing, SWT, and AWT according to project requirements
• Extensive knowledge of the class loading mechanism in Java
• Experience in handling external and embedded databases such as Oracle, MS SQL, etc.
• Understanding basic design principles behind a scalable application
• Skilled at creating database schemas that characterize and support business processes
• Basic knowledge of JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests
• In-depth knowledge of code versioning tools, for instance, Git
• Expertise in continuous integration
• Experience in Java Server Pages (JSP) and servlets, Web frameworks like Struts and Spring
• Web Technologies like HTML, JavaScript, CSS, JQuery
• Abstract classes and interfaces
• Constructors, lists, maps, sets
• File IO and serialization, Exceptions, and Generics
• Java Keywords like static, volatile, synchronized, transient, etc
• Multithreading and Synchronization
• Experience with profiling and debugging Java-based applications and products
• Experience integrating with backend systems preferred, such as ERPs, WMS, OMS, etc.
• Solid knowledge of performance Improvement best practices
• Experience in a similar role would be advantageous
• Willingness to build professional relationships with staff and clients
• Excellent communication, motivational, and interpersonal skills