Information Technology Jobs in Reston

Position Title: Customer Service Representative

Reports To: Supervisor, Customer Service

Status: Full-time, Regular position

Category: Customer Service/Support

Location Name: CroppMetcalfe - Fairfax (Service Experts)

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Key Responsibilities:

• Answers incoming phone calls from customers and assists call or routes call to appropriate person
• Maintains good customer relations and ensures that all calls meet Service Experts’ standards
• Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
• Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintains customer records by updating account information
• Accurately dispositions calls in call monitoring software
• Adheres to CPI compliance regulations when taking payments over the phone
• Updates capacity planner whenever calls or booked, rescheduled or cancelled
• Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
• Communicates with customers on the status of service calls
• Assists with dispatching as needed
• Continually maintains working knowledge of all company products, services, and promotions
• Working with dispatch to improve accuracy in scheduling and speed of response
• Reliable attendance and on-time job performance
• Performs similar/other duties as needed or assigned

Qualifications:

• High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
• Experience or training the use of computers and related systems in an administrative office environment
• Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
• Excellent customer-service, communication, and interpersonal skills
• Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
• Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
• Ability to work effectively in both a team and an independent environment
• Ability to make decisions based on established guidelines and procedures
• Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
• Effective organizational and time-management skills. Must be able to prioritize work based on service demands
• An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

• W2 Contract, 12 Months
• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm

Overview

• Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for maintaining a clean and organized store environment with a focus on floor care. Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer
• Maintains all organizational, cleanliness, and recovery standards for the entire store, e.g. Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms
• Adheres to all company policies concerning Health and Safety (includes the refilling of all essential items in the Lounge, Restrooms and Front End)
• Cross-trained in other areas of the store (Backroom, Front End, Sales Floor, etc.)
• Supports and responds to all Front End coverage needs
• Adheres and upholds merchandising philosophy and signage standards
• Initiates and participates in store recovery as needed throughout the day
• Adheres to all operational and loss prevention controls in accordance with company guidelines and policies including shrink reduction
• Communicates accurately and effectively with management and Associates
• Adheres to all labor laws, policies, and procedures, including Associate meal and break period policies
• Participates in safety awareness maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong organizational skills with attention to detail
• Physical stamina to perform cleaning tasks and run floor buffer and scrubber
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Strong communication skills: verbal and written. Listens and responds appropriately
• Capable of lifting heavy objects with or without reasonable accommodation
• Standout colleague, working effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 10300 Main St

Location: USA TJ Maxx Store 0228 Fairfax VA

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

FULL-SERVICE SHOPPER

Start earning quickly with a flexible schedule

Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make peoples day.

Shoppers make it all happensign up now to help create a world where everyone has access to the food they love.

As a full-service shopper, youll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. Its that simple.

What you get as a shopper:

• 
  
• Start earning quickly on a flexible schedule*
  
• Weekly pay with the option of instant cashout
  
• Potential to earn tips
  
• Special earnings promotions
  

Basic requirements:

• 
  
• 18+ years old (21+ to deliver alcohol)
  
• Eligible to work in the United States
  
• Consistent access to a vehicle and a recent smartphone
  

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

*Subject to availability of batches in your area.

Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle such as Converse, Vans, Dr Martens, UGG, Adidas, Timberland, Birkenstock, Crocs and Hey Dude. Through strategic artistic partnerships, event sponsorships, exclusive content, creative collaborations with musicians, and a focus on giving back to the community through charitable events and volunteer programs Journeys has become more than just a retailer, but a universal part of teen and youth culture. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted but encouraged and embraced. Journeys is an attitude you can wear.

Journeys is always looking for great people to join our team!

To recruit, hire, train, and manage store personnel to achieve store and personal sales goals, control expenses, and to protect company assets while pursuing growth opportunities.

Meet and exceed store and personal sales goals and standards of performance

Recruit, interview, and hire high-caliber employees with in-store needs

Train and develop a successful sales team

Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices

Ensure that all company initiatives are properly implemented and to the standard of the company direction

Conduct monthly performance reviews

Recognize talented staff and develop them for growth within the company

Supervise and manage all aspects of daily store operations

Supervise and manage all aspects of Loss Prevention practices

Plan weekly staffing schedules in compliance with schedules policy

Provide a fun, full service experience to all customers

Resolve customer issues effectively

Complete bank deposits

Understand the Journeys culture and demonstrate it to the team

Prior retail management experience preferred

12 years retail sales experience

Excellent interpersonal and customer service skills

Desire to succeed in fast-paced retail environment

Willingness to learn

Completion of all training programs leading up to Manager in Training position or equivalent training

Ability to work 45 hours per week

Ability to work night and weekend shifts

Ability to climb, reach, bend, and lift up to 50 pounds

Stand for long periods of time

Must be at least 18 years of age*

*Age requirements for full-time employment may vary based on state

Check out the following website for more information on all our awesome benefits: *The pay rate, commission, and bonus structure varies per job title, county, city, state or province. Benefits offered may include medical, vision, and dental insurance, a vacation package, and community service hours but may also vary by state, province, or territory. For clarification, refer to

Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, veteran status, pregnancy, childbirth, or related medical condition, physical or mental disability of otherwise qualified individuals, medical condition, genetic information, sexual orientation, citizenship, marital or registered domestic/civil union partner status, gender identity and/or expression, or any other factor that the law protects from employment discrimination. All employment decisions are based on business needs, job requirements and individual qualifications. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions in force, recall, transfer, leaves of absence, compensation and training. Any applicant or employee who needs a reasonable accommodation to apply for employment or to perform the essential functions of his or her job should email or call (615) 367-7467. Genesco's employment practices will continue to be directed toward full utilization of all available human resources. We believe that this approach to our human resources is not only legally and morally proper, but also is an intelligent and economic business practice.

DocCafe has an immediate opening for the following position: Nurse Practitioner - Psychiatric-Mental Health in Fairfax, Virginia.

Make $150,000 - $300,000/yearly.

DocCafe is the premier physician and advanced practice job board to help you advance your healthcare career.

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Get started with DocCafe today.

Job Description

We are an independently owned and operated company with Bojangles'.

Now Hiring Restaurant Managers!

We are currently seeking highly motivated individuals to manage the operations of a quick service restaurant. Our ideal management candidate would have at least 1 year of management experience and exceptional knowledge of food and customer service. This position requires management of food and labor cost, employee training skills, and the ability to implement company policies. Our managers provide leadership and coaching to the employees, generating an atmosphere where people strive to exceed the expectations of the customer. Leading by example, motivating crew members, taking initiative, and holding others and themselves accountable are a must for this position.

Some of the great benefits of working with Bojangles' are:

• Competitive Salary Based on Experience
• Performance Based Promotions
• 5 Day Work Week
• Paid Vacation Available after 6 Months

If you have one year of management experience, and you're looking for a company that offers its employees opportunities to continue to learn and get additional training and opportunities to advance APPLY NOW!

You are applying for work with a Franchisee of Bojangles', not Bojangles Inc. or any of its affiliates. Any information you submit will be provided solely to the Franchisee. If hired, the Franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among Franchisees.

Responsibilities/Requirements:

• Maintain quality, service, and cleanliness standards
• Maintain operations by following policies and standard operating procedures
• Maintain professional and technical knowledge
• Willing to teach and train staff
• Responsible for driving sales, building guest count, and being profitable.
• Must be able to legally work within the United States
• Must have a flexible schedule and reliable transportation
• Must pass criminal background check and drug-screen
• Must maintain a valid phone number
• Must complete Bojangles required training classes (Travel required)

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older
• Reliable transportation to and from work
• Management skills: supervising employees
• Able to stand for duration of shift
• Able to comfortably lift 50 lbs
• Available to work: weekdays
• Available to work: weekends
• Available to work: early morning
• Available to work: late at night

Preferred qualifications:

• Food Service license/certification: ServSafe Manager Certification
• Restaurant front of house skills: point of sale (POS) operation

We're on the lookout for business partners who are ready to grow and hit their personal goals. We're over the typical 'sales pitch' job ads and the same old noise - it's time for something better. At Mission, you'll get the stability of a 9-to-5 with the excitement of unlimited earning potential. If you're driven, ambitious, and ready to build something real, let's make it happen.

What Mission Has to Offer:

• Autonomy: We treat you like the adult you are. No micromanaging, just a supportive management team available when you need them.
• Flexibility: Your schedule is in your hands. Out in the work and enjoy time off when you want it.
• Teamwork: Collaborate with driven colleagues who enjoy working together and strengthening the team.
• Training: We pay you while you train, and we don't throw you to the wolves when you're done.

Should You Apply?

• Previous experience needed? No
• Strong work ethic needed? Yes
• Do I need equipment? All needed equipment will be provided

We kept this job description short and sweet, hoping you'll give it a good read before applying. We thought about adding a "secret code word" to make sure people actually read it, but we're going to trust that if you apply, you're genuinely interested. Look, we even put it in bold. Pickles.

The following is required by law. Disclaimer:

• Note that earnings for Sales Representatives vary based on individual performance. We are an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, genetic information, gender identity, sexual orientation, marital status, pregnancy, veteran status, or any other legally protected characteristic. We base our hiring decisions on qualifications, skills, and job-related experience. We adhere to all federal, state, and local laws regarding nondiscrimination in employment.

Location: MUST be located in Virginia – Dulles, VA or Arlington, VA

At TIGER Drylac, we believe great sales start with genuine conversations and strong relationships. We’re currently looking for an Inside Sales Representative to join our North American team and support our customers from our Virginia locations (Dulles or Arlington).

This role is ideal for someone who enjoys connecting with people, solving problems, and driving results through thoughtful, consistent outreach.

• Manage an assigned customer list using outbound calls, emails, and text-based sales outreach
• Re-engage inactive customers and help grow existing relationships
• Support customers by answering questions, troubleshooting issues, and finding the right solutions
• Conduct market and customer research to better understand needs and opportunities
• Apply practical selling and negotiation techniques in day-to-day interactions
• Maintain regular communication with customers, sales teammates, and internal partners via phone, email, text, and webchat

• Minimum 2 years of outbound phone sales experience
• Strong communication and negotiation skills
• Comfortable working with SAP, CRM systems, Outlook, Microsoft Teams, and Excel
• Self-motivated, results-focused, and organized
• Able to work with urgency in a fast-paced environment
• English is required; Spanish or French is an asset
• Must be located in Virginia and able to work from Dulles, VA or Arlington, VA

• Team: Inside Sales
• Reports to: Inside Sales Manager
• Number of Openings: 1

If you enjoy building meaningful customer connections and want to be part of a team that values clarity, ownership, and collaboration, we’d love to hear from you.

TIGER Drylac USA, Inc, In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. TIGER Drylac USA, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The property manager builds and maintains a well-balanced portfolio of properties.

Job Duties and Responsibilities (Essential Job Functions)

• Cultivates partnerships with local real estate sales offices by marketing property management services to agents and managers.
• Onboards new accounts, including providing recommendations to owners in terms of marketability, improvements, and pricing.
• Markets rental properties through the Multiple Listing Service and advises owners of progress of showings, feedback and applicants.
• Processes applicants for tenancy after obtaining screening with owner consultation.
• Conduct, coordinate and review property surveys/inspections for lease compliance, maintenance oversight and recommendation for lease renewal.
• Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices are sent. Recommends initiation of legal actions in a timely manner as needed.
• Coordinates and negotiates lease renewals, including recommended rent increases
• Communicates and advises owner in a timely manner of actions and or funds needed to maintain property.
• Maintains property files in AppFolio and keeps operations team and Customer Experience team updated on status of properties.
• Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters such as HOA, condo or formal complaints in.
• Stays informed on maintenance, inspections, and other items that involve the property.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all

Qualifications

Education:

• College degree preferred or equivalent combination of training and experience

Experience:

• Experience in real estate, preferably in residential property management and/or management related field

Knowledge and Skills:

• Excellent verbal and written communications skills
• Ability to work independently
• Ability to maintain a flexible schedule to include both in-office and field hours
• Knowledge of accounting/bookkeeping fundamentals helpful
• Knowledge of property maintenance and improvements
• Knowledge of property rental values
• Ability to work effectively with team members and contractors
• Must be able to lift up to 25 lbs. and load and unload materials on to and off of vehicle
• Daily travel in personal vehicle

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Must be licensed to practice real estate in the jurisdictions where properties are located.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer