Legal Jobs in Reston

134 positions found

Pre-Sales Solutions Engineer
✦ New
Salary not disclosed
Cellebrite Title: Pre-Sales Solutions Engineer Location: Tysons, VA, US Company Overview: Cellebrites (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world.

Cellebrites AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy.

Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrites digital forensic and investigative solutionsavailable via cloud, on-premises and hybrid deploymentsto close cases faster and safeguard communities.

To learn more, visit us at , and find us on social Position Overview: As a Pre-Sales Solutions Engineer, you aim to lend your technical proficiency to the sales account team throughout the sales journey.

This contribution is vital for amplifying growth and securing the successful introduction of Cellebrites comprehensive digital intelligence solutions to law enforcement agencies across the Eastern territory.

This role demands extensive travel (50-75% of the time) and will directly report to the regional manager of Solutions Engineering for State and Local Government East.

To ensure success, seamless cooperation with the R&D, Product Business Management, Customer Success Management, Technical Customer Support, and Marketing teams is essential.

Foster relationships with potential and existing clients to actively determine current and prospective customer technology needs and gain a deep understanding of their product requirements.

Collaborate effectively with Account Executives to create and uphold account strategy plans, spotlighting newfound opportunities for expansion.

Establish yourself as a dependable technical consultant for Cellebrite's clients by: Equip customers with a thorough understanding of Cellebrite's solutions portfolio and industry trends to propel their objectives.

Showcasing the technical benefits, cost-effectiveness, and operational enhancements of our solutions.

Collect feedback and effectively relay it to the corresponding internal teams.

Attend educational workshops, review professional literature, build personal networks, and engage in professional groups to stay updated professionally and technically.

Document customer interactions and escalate issues as required.

Organize and host discovery workshops with key strategic clients to identify workflow inefficiencies and amplify the value of our existing solutions.

Deliver a tailored strategy to aid decision-making within these organizations.

Represent the company at industry trade shows and conferences to promote the value of Cellebrite's newest solutions and technologies.

Foster a collaborative environment by working in unison with your Solutions Engineering peers.

Maintain competitive awareness and provide competitive differentiation during sales engagements.

Office Location: Remote Holds a bachelor's degree or possesses equivalent practical experience.

Prior experience collaborating with or working in Law Enforcement, Federal, or Military organizations is advantageous.

Strong knowledge of mobile/computer forensics tools, methodologies, and best practices.

Be able to discuss, display, or relate to LEO Investigator skills such as: Understanding forensic techniques and how to apply them to gather evidence in an investigation.

Noticing subtle details that might be crucial to solving a case.

Ability to analyze complex information, identify patterns, and solve problems logically.

A minimum of four years in Customer Success, Solutions Engineering, or Public Safety leadership.

Broad background in Information Technology
- Familiarity with Windows/Linux environments, networking, SaaS, PaaS, IaaS, and storage systems Exceptional skills in public speaking and presentation Robust abilities in business analysis Proven leadership capabilities across various functions PIa5f1ad3ef5b9-3817
Not Specified
Coordinator
✦ New
Salary not disclosed
McLean, VA 1 day ago

Hive Group is seeking a FOIA Coordinator to join our existing team to provide comprehensive Freedom of Information Act (FOIA) lifecycle support to ensure timely processing of FOIA requests for a federal client agency. This work requires an analyst with basic FOIA knowledge to perform routine coordination and administrative tasks under the direct supervision of client stakeholders, using established SOPs, templates, and guidance. This is a hybrid position requiring candidates to reside in the Washington, DC metropolitan area, with the expectation of working onsite (once per week) at our corporate headquarters in McLean, VA.

Position Description

  • Coordinate closely with client stakeholders to ensure proper redaction processes, legal compliance, and timely responses to requestors in accordance with statutory requirements.
  • Receive FOIA request assignments and update designated trackers with required details.
  • Manage FOIA request documentation using established subfolders and naming conventions.
  • Prepare accurate processing fee estimates using provided templates and calculators.
  • Retrieve responsive documents from client contract repository and upload unredacted PDF records into the appropriate folders.
  • Provide the FOIA request, responsive documents, and instructions to SMEs and assigned Program Counsel for their review and concurrence using established templates.
  • Review acquisition documents and identify potential redactions for SME and counsel review based on relevant FOIA exemptions and agency guidance.
  • Upload all applicable concurrences, email correspondence, and unredacted document versions to the client FOIA management system.
  • Redact documents based on the redactions agreed upon with the SMEs and Program Counsel.
  • Notify the assigned FOIA Program Office Analyst of the need for consultations, notices to submitters, and clarifications in accordance with FOIA Program Office guidance
  • Actively participate in status meetings with the agency’s FOIA Program team.
  • Contribute to the maintenance of FOIA templates, SOPs and training as necessary.

Qualifications

  • Bachelor’s Degree in Business Administration or related field.
  • Strong ability to manage time and organize priorities within deadlines.
  • Excellent oral and written communication skills
  • Strong experience in Google Workspace (Docs, Sheets, Slides, etc.)
  • Experience processing FOIA requests is a plus
  • Experience in federal acquisition role is a plus

Compensation and Benefits

The estimated compensation range for this position is between $60,000 and $68,000 annually, based on benchmarks in the Washington, D.C. metropolitan area. This range reflects a good faith estimate for all experience levels. At Hive Group, salary decisions are influenced by several factors, including but not limited to the role, location, and the combination of education, training, skills, certifications, competencies, and relevant work experience.

Hive Group offers a competitive and comprehensive benefits package, including health insurance (medical, dental, vision), life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.

A Commitment to Equal Opportunity

Hive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws.

Our hiring and promotion decisions are based exclusively on an individual’s qualifications and suitability for the role.

Protecting Your Information

Stay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists. Hive Group will never request payment details or money during the application process. Official communications will only come from email addresses ending in @ or @ — not from free email services like Gmail or messaging platforms such as WhatsApp.

If you receive suspicious messages requesting payment or personal information, please report them immediately to .

Not Specified
Legal Assistant
✦ New
Salary not disclosed
Tysons Corner, VA 1 day ago

Job Title: Legal Assistant – Trust & Estate Planning

Industry: Law Firm / Legal Services

Location (city, state): Tysons Corner, VA

Assignment Type: Direct Hire

Pay: $60,000 – $65,000 annually

Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM (37.5-hour work week)

Benefits: This position is eligible for medical, dental, vision, and 401(k).


About Our Client:

Our client is a well-established and highly respected law firm with over 50 years of experience serving clients across a wide range of legal matters. The firm offers a collaborative environment and a strong reputation for delivering high-quality legal services.


Job Description:

Our client is seeking a detail-oriented and highly organized Legal Assistant to support a Trust & Estate Planning practice group consisting of three attorneys and two paralegals.

The ideal candidate will have strong interpersonal skills, a professional demeanor, and the ability to manage multiple priorities in a fast-paced law firm environment. This position is ideal for someone who thrives on client interaction, takes pride in accuracy, and enjoys supporting a collaborative legal team.



Key Responsibilities:

• Provide administrative and legal support to attorneys and paralegals

• Communicate regularly with clients and assist with scheduling meetings

• Participate in client meetings and document signings

• Prepare, proofread, and format legal documents and correspondence

• Manage deadlines and maintain organized records and files

• Serve as a notary witness for document execution or obtain a notary commission

• Maintain strict confidentiality and uphold professional and ethical standards


Qualifications:

• Minimum 2+ years of Legal Assistant experience within a law firm (required)

• Experience in estate planning, trusts, or related practice areas preferred

• Strong client-facing experience in a professional setting

• Excellent written and verbal communication skills

• Exceptional attention to detail and proofreading ability

• Strong organizational, time-management, and multitasking skills

• Proficiency in Microsoft Word (testing required)

• Willingness to obtain a Notary Public commission

• Bachelor’s degree required

• Professional, personable demeanor with strong interpersonal skills


Additional Details:

• Department: Trust & Estate Planning

• Team size: Under 10 (3 attorneys and 2 paralegals)

• Firm size: Approximately 100 employees


Perks:

• Opportunity to work with a respected and established law firm

• Collaborative and team-oriented environment

• Client-facing role with meaningful responsibility

• Stable organization with long-term growth potential

Not Specified
Staff Attorney
✦ New
Salary not disclosed
Reston, VA 1 day ago

Position: Staff Attorney

Location: Young America’s Foundation, National Headquarters, 11480 Commerce Park Drive, Suite 600, Reston, Virginia

Opening: Immediate


Mission: Young America’s Foundation (YAF) is committed to ensuring that increasing numbers of young Americans understand and are inspired by the ideas of individual freedom, a strong national defense, free enterprise, and traditional values


Reports to: The General Counsel


Job Summary: Young America’s Foundation is leading the fight for students’ rights on campus. The staff attorney will play an important role in building upon and expanding YAF’s crucial work in this area.



Job Responsibilities: 

  • Work in close collaboration with the General Counsel and program staff to protect conservative students’ rights on middle school, high school, and college campuses
  • Identify and propose opportunities to the General Counsel for litigation and amicus support in support of conservative students’ rights on campus
  • File public record requests with public colleges and universities and review documents responsive to these requests
  • Analyze campus speech codes
  • Track campus free speech legislation at the state and federal levels
  • Provide advice and counsel to staff on nonprofit tax and regulatory compliance, intellectual property (copyright and trademark) law, data privacy/information security, and employment issues
  • Review and negotiate contracts in consultation with the General Counsel


Skills, Qualifications, and Qualities:

  • Committed to and enthusiastic about YAF’s mission and programs
  • 2-5 years legal experience, preferably in First Amendment or education law
  • Strong legal research and writing skills
  • Willing to travel
  • Self-motivated and capable of accomplishing tasks with minimal supervision
  • Must be detail-oriented and organized
  • Ability to work as a collaborative, constructive team member


This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned. YAF reserves the right to revise this job description at any time.


This is an in-office position based at YAF’s national headquarters in Reston, Virginia.


Salary will be based on experience and previous salary history.


Email a cover letter, resume outlining experience and qualifications, professional references, and salary history to:


Christopher Byrnes, General Counsel

Young America’s Foundation

11480 Commerce Park Drive, 6th Floor

Reston, VA 20191

800-USA-1776


*Incomplete applications (i.e., those suggesting references upon request) will not be considered.


While we thank all applicants in advance for their interest in this position, we are only able to contact those to whom we can offer an interview. Only complete and direct applications will be considered. No phone calls, please.

Not Specified
Senior Executive Assistant
✦ New
Salary not disclosed
Fairfax, VA 1 day ago

MAIN RESPONSIBILITIES

  • Manage complex, constantly shifting calendar for an Executive
  • Coordinate and manage travel arrangements
  • Prepare and submit expense reports and reimbursements
  • Keep executive on schedule and proactively manage time conflicts
  • Support philanthropy efforts and related personal administrative tasks (high confidentiality)
  • Facilitate meetings, including scheduling with executive-level stakeholders
  • Maintain files (physical and digital) and revise business documents
  • Support research projects and special administrative initiatives
  • Coordinate legal document execution and transaction-related processes
  • Manage invoices, approvals, and administrative workflows
  • Plan and support internal and external events (client events, team events, industry events)
  • Liaise with internal teams (legal, finance, accounting) and external stakeholders


MUST HAVES

  • 5+ years supporting a very busy executive
  • Experience managing high-volume, rapidly changing calendars
  • Strong travel coordination and expense management experience
  • Ability to keep a demanding executive on track and interrupt when necessary
  • High availability and reliability during peak deal/activity periods
  • Proficiency with Microsoft Office (Excel, PowerPoint, Outlook, Teams)
  • Strong organizational and multitasking abilities
  • High level of discretion and confidentiality
  • Experience supporting fast-paced, high-demand environments


NICE TO HAVES

  • Bachelor’s degree
  • Real estate experience (preferred)
  • Understanding of real estate transactions and development lifecycle
  • Experience in commercial real estate, development firms, engineering firms, or general contractors
  • Exposure to data centers, storage facilities, or commercial development projects
Not Specified
Surgical Technologist Certified PRN
Salary not disclosed
Reston, VA 2 days ago
Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Surgical Technologist Certified PRN with Reston Hospital Center you can be a part of an organization that is devoted to giving back!

Benefits

Reston Hospital Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Reston Hospital Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Surgical Technologist Certified PRN to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The OR Scrub Tech/Surgical Technologist assists with the nursing care of patients under the supervision of an OR Registered Nurse and functions as a sterile scrub person caring for patients undergoing surgery within the OR suite.

  • You will set up the sterile surgical field using aseptic technique, utilizing knowledge of: Human Anatomy and Physiology and the physician’s preferences for surgical instrumentation, suturing, passing, dissecting, retracting, and closing of surgical wounds.
  • Assist the circulating Registered Nurse with operating room set up, equipment, and positioning of the surgical patient as well as break down of instrument table.
  • You will perform supply management duties

What qualifications you will need:

  • Surgical Technology Program graduate, or equivalent training (required)
  • Certified Surgical Technologist and Licensed with the Commonwealth of Virginia (required)
  • Basic Cardiac Life Support must be obtained within 30 days of employment start date

Reston Hospital Center has provided quality healthcare services since 1986. We give patient's access to trained physicians and advanced technology. Our 230+ bed hospital is one of the region's leading acute care facilities in Reston and the growing Northern Virginia region. We offer a full range of medical services, including 24-hour emergency care. Our hospital specializes in maternal/child health, surgical services on both an inpatient and extensive outpatient basis. We offer urological services including lithotripsy. Our cancer care offers state-of-the-art radiation therapy, rehabilitation therapy programs and a wide array of diagnostic imaging capabilities. Reston Hospital Center is a certified Stroke Center, certified Total Joint Center and the only accredited Chest Pain Center in Northern Virginia. We are the only Hospital in Northern Virginia to receive Joint Commission designation as a Top Performer on Key Quality measures for multiple consecutive years.

At Reston Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Surgical Technologist Certified PRN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Not Specified
Registered Nurse Labor and Delivery PRN
🏢 Reston Hospital Center
Salary not disclosed
Reston, VA 2 days ago

Do you have the PRN career opportunities as a(an) Registered Nurse Labor and Delivery PRN you want with your current employer? We have an exciting opportunity for you to join Reston Hospital Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

The Registered Nurse coordinates and delivers high quality, patient-centered care in accordance with the nature and specific requirements of the department, and consistent with the scope and standards of practice for the relevant state and specialty. In collaboration with medical providers and other members of the care team, the RN provides individualized, comprehensive, and compassionate care using established nursing models such as “Assess, Perform, Teach, and Manage.” The RN serves as an advocate for patients/families/caregivers and models a commitment to the organization’s vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.

  • Advanced Cardiac Life Spt must be obtained within 30 days of employment start date
  • Basic Cardiac Life Support must be obtained within 30 days of employment start date
  • Neonate Resuscitate must be obtained within 30 days of employment start date
  • (RN) Registered Nurse
  • Associate Degree
  • PRN position
  • Must work at least 1 shift a week
  • Must have current Labor and Delivery experience
Benefits

Reston Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position. 

Reston Hospital Center has provided quality healthcare services since 1986. We give patient's access to trained physicians and advanced technology. Our 230+ bed hospital is one of the region's leading acute care facilities in Reston and the growing Northern Virginia region. We offer a full range of medical services, including 24-hour emergency care. Our hospital specializes in maternal/child health, surgical services on both an inpatient and extensive outpatient basis. We offer urological services including lithotripsy. Our cancer care offers state-of-the-art radiation therapy, rehabilitation therapy programs and a wide array of diagnostic imaging capabilities. Reston Hospital Center is a certified Stroke Center, certified Total Joint Center and the only accredited Chest Pain Center in Northern Virginia. We are the only Hospital in Northern Virginia to receive Joint Commission designation as a Top Performer on Key Quality measures for multiple consecutive years.

At Reston Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Registered Nurse Labor and Delivery PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Not Specified
Case Management Director
Salary not disclosed
Dunn Loring, VA 2 days ago
Job Description

Job Description

Case Management Director Career Opportunity

Highly regarded for your Case Management Director expertise
Are you an experienced and compassionate healthcare professional with a background in case management, seeking a career that aligns with your professional expertise and resonates with your personal values? As the Director of Case Management at Encompass Health, you have the unique opportunity to lead a team and make a profound impact on the lives of individuals within your local community. This role combines fulfilling career opportunities close to home with the chance to make a meaningful difference in the well-being of those around you. Join us in this journey of care, compassion, and leadership as we work together to make a difference where it matters most, serving as a key member of our leadership team overseeing the day-to-day operations and management of our Case Management department.

A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.

Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:

- Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
- Generous paid time off that accrues over time.
- Opportunities for tuition reimbursement and continuing education.
- Company-matching 401(k) and employee stock purchase plans.
- Flexible spending and health savings accounts.
- A vibrant community of individuals passionate about the work they do!

Become the Case Management Director you've always aspired to be

- Assume responsibility for the day-to-day operations and human resource management of the Case Management department.
- Oversee the interdisciplinary plan of care and the discharge planning process to ensure the effectiveness and appropriateness of services with a central focus on census management, patient care outcomes, and key care indicators.
- Act as a patient and family advocate, ensuring that services are delivered to meet the needs of patients and their families.
- Provide guidance and support to Case Managers and other staff, including training on managing caseloads and interpreting regulations, policies, operational procedures, and objectives. Review operations to ensure a high level of quality consistent with organizational standards.
- Build relationships with insurance companies, self-insured employers, case management firms, and other healthcare networks.
- Celebrate the accomplishments and successes of our dedicated employees along the way.

Qualifications

- Current CCM® or ACMTM certification is preferred.
- Must be qualified to independently complete an assessment within the scope of practice of his/her discipline.
- If licensure is required for the discipline within the hospital's state, individual must hold an active license.
- For Nursing, must possess bachelor's degree in nursing (BSN) with RN licensure.
- For other eligible health care professionals, must possess a minimum of a bachelor's degree; a graduate degree is preferred.
- Three years of hospital-based Case Management experience, including Utilization Review and Discharge Planning experience.
- May be required to work weekdays and/or weekends, evenings and/or night shifts.
- May be required to work on religious and/or legal holidays on scheduled days/shifts.

The Encompass Health Way
We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
Not Specified
Customer Service Representative
Salary not disclosed
Fairfax, VA 2 days ago

Position Title: Customer Service Representative

Reports To: Supervisor, Customer Service

Status: Full-time, Regular position

Category: Customer Service/Support

Location Name: CroppMetcalfe - Fairfax (Service Experts)

Location Address: 8421 Hilltop Rd, Fairfax, VA 22031

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

  • Competitive Pay, including incentive opportunities for many positions
  • Paid Time Off and Company Holiday Pay
  • Medical /Dental /Vision Insurance programs
  • 401(k) Retirement Savings Plan with company matching contributions
  • Life Insurance, for you and options you can elect for your family
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
  • World Class Training opportunities through our Experts University
  • Career Development opportunities

Key Responsibilities:

  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned

Qualifications:

  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Not Specified
Test Security Specialist
Salary not disclosed
Reston, VA 2 days ago

Test Security Specialist (3 Openings)

Location: Remote (closest to EST)

Mode: this is a true, temporary assignment covering peak time (test administration and a leave)

Profile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.

Rate: $45/HR ON W2 Benefits


About the Opportunity

As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test

security incidents and score validity concerns. You will manage cases end to end by reviewing and

synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related

reports, and any available supporting documentation or physical evidence. You will apply Client

policies and legal requirements to reach clear, well-supported determinations, including whether

evidence supports score cancellation.

You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.


In this role, you will:

Case Management (65%)

• Own AP investigation cases end to end from intake through final determination and closure,

ensuring each case is handled thoroughly, consistently, and within required timelines.

• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and

any immediate risks or deadlines.

• Collect, review, and synthesize evidence including statistical indicators, test day

documentation, proctor and coordinator reports, seating and timing details (when available),

plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.

• Analyze patterns and irregularities using investigative reasoning and data review techniques to

determine whether observed signals are consistent with policy-defined misconduct or score

validity concerns.

• Document investigative work clearly and completely in the case management system, including

evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.

• Develop case recommendations that align to policy and evidentiary standards, and collaborate

with team leads and peers as needed on complex or high-risk determinations.

• Coordinate cross-functional work with internal partners and external vendors to obtain

evidence, validate reports, and resolve open questions, while protecting confidentiality and

sensitive data.

• Track and report case metrics such as status, aging, throughput, and outcomes, and surface

trends, recurring issues, or process gaps to leadership.

• Support continuous improvement by identifying opportunities to refine workflows, templates,

documentation standards, and investigation playbooks to improve speed, consistency, and

quality.

Customer Service (35%)

• Communicate professionally and empathetically with students, parents, educators, and

student representatives about cases under review, including what is being reviewed, what

evidence is considered, and what steps occur next.

• Draft clear written correspondence that accurately reflects policy, process, and case status,

using a tone appropriate for sensitive situations and escalated concerns.

• Conduct phone calls and written follow-ups to gather additional context, clarify

documentation, and resolve stakeholder questions while maintaining confidentiality and

neutrality.

• Maintain detailed communication records so all stakeholder interactions, requests, and

responses are captured consistently and are easy to reference during review or escalation.

• De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting

expectations, and escalating to leadership or legal partners when needed.

• Help ensure timely resolution by meeting response standards, managing follow-ups, and

keeping cases moving forward without sacrificing quality or policy alignment.


About You

Success Measures

Success in this role will be evaluated by:

• Case throughput and timeliness: Managing an assigned caseload and moving cases from intake

to closure within established timelines, including increased volume during peak periods. Where

applicable, meeting productivity expectations aligned to case complexity and seasonality.

• Quality and audit readiness: Producing complete, accurate, and well-organized case files with

clear evidence summaries and documented rationale that meet audit and documentation

standards.

• SLA adherence: Meeting response and follow-up expectations for stakeholder communications

and internal milestones, including timely documentation of interactions and next steps.

• Decision consistency: Applying policies and evidentiary standards consistently across cases and

escalating complex, high-risk, or ambiguous matters appropriately.

• Stakeholder experience: Communicating clearly and professionally, setting expectations, and

resolving cases with fairness and respect, including effective de-escalation when needed.

• Operational contribution: Identifying recurring issues, trends, and process improvements that

strengthen investigation quality, consistency, and efficiency.

Not Specified
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