Information Technology Jobs in Foothill Ranch, CA
242 positions found — Page 9
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...Joining H&R Block as a Tax Associate means you will have the support of an expert team dedicated to providing you with the tax training you need to be successful. You will also have the freedom, flexibility, and extra earnings you will need to embrace what makes your life uniquely yours.
- Conduct tax interviews with clients face to face and through virtual tools video, phone, chat, email
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- Support office priorities through teamwork and collaboration
- Grow your tax expertise
- Bachelor's degree in accounting or related field
- Previous experience in a customer service or retail environment
- Experience working in a fast-paced, supportive environment
- Ability to work a minimum of 25-35 hours weekly throughout tax season and up to 40 hours during peak weeks
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course1
- Experience working in a fast-paced environment
- Comfort working with virtual tools video, phone and chat
- Ability to effectively communicate in person, via phone and in writing
- Must meet all other IRS and applicable state requirements
- High school diploma / equivalent or higher
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
- Employee Assistance Program with Health Advocate.
- Wellbeing program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Various discounts on everyday items and services.
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
The Community You Will Join:
At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you're looking to make an impact, H&R Block is the place for you.
1 - Enrollment?in?or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Pay Range InformationThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range$11.00 - $27.00/Hr.
Sponsored Job#3317
The Cyber Security Engineer is responsible for designing, implementing, and continuously improving Boot Barn’s information security program. This role protects enterprise systems and cloud environments (Azure, Microsoft 365, and AWS) while helping mature the organization’s overall security posture.
Essential Duties and Responsibilities
- Operate and optimize security platforms including CrowdStrike, Microsoft SIEM, Nessus, and SquareX.
- Monitor, investigate, and respond to security alerts, incidents, and potential threats.
- Perform log analysis and SOC-style monitoring as needed.
- Lead vulnerability management activities including scanning, prioritization, remediation tracking, and reporting.
- Conduct quarterly phishing campaigns and report metrics and trends.
- Lead weekly security meetings and provide insight from prior-week security events.
- Conduct quarterly tabletop exercises in coordination with the IT Director.
- Implement cloud security hardening, monitoring, and best practices across Azure, Microsoft 365, and AWS.
- Design and maintain security controls for cloud identity, logging, networking, and data protection.
- Map NIST 800-53, PCI-DSS 4.0, and SOX controls to organizational policies and technical controls.
- Manage and maintain a centralized Controls Library to support audits and compliance efforts.
- Partner with IT and Infrastructure teams to remediate security findings.
- Develop and maintain security standards, procedures, and documentation.
- Provide security guidance and awareness to technical teams and business stakeholders.
- Help mature the overall security department and enterprise security program.
- Stay current with emerging threats and regulatory requirements.
- Demonstrates high level of quality work, attendance and appearance.
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Performs any other duties that may be assigned by management.
Qualifications
- Bachelor’s degree in IT, Cybersecurity, or equivalent professional experience.
- 4–7+ years of IT experience with at least 3+ years in an information security engineering role.
- Hands-on experience with EDR, SIEM, vulnerability management, and security monitoring tools.
- Experience securing cloud environments including Azure, Microsoft 365, and AWS.
- Working knowledge of NIST, PCI-DSS, and SOX frameworks.
- Strong communication and collaboration skills.
Competencies
- Analytical Thinking
- Communication
- Decision Making
- Initiative
- Innovation
- Organization
- Professionalism
- Results-Oriented
Boot Barn Benefits & Additional Compensation Opportunities
- Competitive salary.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Paid Time Off plan for year-round Boot Barn Partners.**
- Medical, Dental, Vision and Life Insurance.**
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth at every level – we are opening 50+ new stores each year.
**For eligible Boot Barn Partners
PAY RANGE: $100,000.00 - $115,000.00/yr*
*compensation varies based on geography, skills, experience, and tenure
Physical Demands
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
- Standing, walking and squatting less than fifty percent of the work shift.
- Required to lift, move and carry up to 40 pounds.
- Ability to read, count and write to accurately complete all documentation and reports.
- Must be able to see, hear and speak in order to communicate with partners and customers.
- Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
Work Environment
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
- Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.
California Privacy Notice
AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.
The successful Payroll Support Specialist must demonstrate the ability to research and resolve payroll discrepancies, provide timely employee support, and coordinate with HR and Finance to ensure accurate and compliant payroll. Strong analytical skills, organization, and the ability to meet strict deadlines are critical. The right candidate is a problem-solver and communicator who can explain payroll policies clearly to employees and managers, while maintaining a high level of confidentiality and professionalism.
Location: On-Site, Laguna Hills, CA. This is a full-time, in-office (not hybrid) position.
Hours: Monday - Friday 8:00AM to 5:00PM
Duties and Responsibilities:
- Process timekeeping and reconcile payroll reports to ensure accuracy.
- Respond to inquiries regarding timekeeping, reports, and payroll operations in a timely and professional manner.
- Assist with payroll changes such as new hires, terminations, promotions, and salary adjustments.
- Support administrative tasks such as scheduling, report preparation, and document management.
- Collaborate with HR and finance teams on audits, compliance reports, and other operational needs.
Required Qualifications:
- Effective communicator with excellent interpersonal skills and the ability to manage sensitive information.
- Strong attention to detail, numerical accuracy, and data entry proficiency.
- Strong organizational abilities, capable of meeting tight deadlines and managing large workloads.
- Problem-solving orientation, able to address payroll discrepancies independently or collaboratively.
- Ability to function well in a high-paced and at times stressful environment.
- Willing to assist HR and Payroll staff, ask questions, and take initiative to complete tasks.
Education and Experience Requirements:
- Associate's Degree or equivalent work experience.
- 3 to 5 years of payroll support/processing experience.
- Proficiency with payroll systems (Paychex, ADP, or similar) and timekeeping software
- Knowledge of labor laws, tax regulations, and compliance requirements
- Strong Excel and data reconciliation skills
- Excellent communication and customer service abilities
- High attention to detail, accuracy, and deadlines
- Ability to handle sensitive information with discretion
Preferred Qualifications:
- Experience with multi-state payroll
- Exposure to benefits administration or HR support
- Familiarity with payroll audits and reporting
Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.
A boutique litigation firm is seeking a labor and employment defense attorney to join its Orange County office.
Highlights:
- Gain experience in: Litigation, advice and counsel, policy and handbook drafting, and workplace investigations
- No Billable Requirement (attorneys on average bill approximately 125/month
- Base Salary: $180K-$220K
- Bonus: Bonus eligibility and amount are based upon company and/or individual performance
- Benefit offerings for full-time employment include medical, 401(k) match
- A true lifestyle firm that offers mentorship, collaboration, and a work-life balance
Required Qualifications:
- 6 to 12 years of defense L&E experience
- JD from an accredited university
- Active membership in California State Bar
Please feel free to contact me at for more information.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Litigation Paralegal (Trial) – Irvine, CA
Full-Time | Fully Onsite
Compensation: $100,000–$130,000 annually
We are recruiting on behalf of our client, a respected California law firm, seeking an experienced Litigation Paralegal with at least 5 years of complex litigation and trial experience. This role supports attorneys through all phases of state and federal litigation, including appellate matters. Candidates must have strong knowledge of California and Federal civil procedure and the ability to manage multiple deadlines in a fast-paced environment.
Key Responsibilities
• Manage cases from inception through trial and post‐trial
• Draft, prepare, and cite‐check pleadings, discovery, subpoenas, and correspondence
• Track deadlines under CCP, California Rules of Court, FRCP, and local rules
• Maintain litigation calendars and ensure procedural compliance
• Coordinate discovery, depositions, and document productions
• Prepare trial binders, exhibit lists, witness lists, and pre‐trial filings
• Provide in‐court trial support and assist with post‐trial motions
• Support appellate filings and briefing schedules
• Work with litigation support/e‐discovery tools (e.g., Relativity, CS Disco)
• Utilize trial presentation software (e.g., TrialDirector, OnCue)
Qualifications
• Minimum 5 years of complex litigation experience, including trial support
• Experience in California state and federal courts; appellate experience preferred
• Paralegal certificate from an ABA‐approved program preferred
• Strong technical proficiency in MS Office and litigation support systems
• Excellent organizational, analytical, and communication skills
Benefits
• Medical (PPO/ HMO/ HSA/ FSA)
• Dental & Vision
• Life Insurance, EAP, Long-Term Disability
• 401(k) with profit sharing
• Vacation: 10 days to start (increases with tenure)
• Sick time: 10 days
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
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Make $111 - $117/hourly.
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Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Sales Representative (VSR) will be responsible for marketing and selling CARDAMYST via teleconference and/or telephone to targeted health care offices and providers, in close partnership with aligned field representatives. They will deliver impactful core selling messages and educational materials as part of their remote engagements, reinforcing in-person efforts and expanding overall reach. VSRs will need to be flexible regarding job responsibilities as they will include a variety of strategic tasks: amplifying call frequency with high-priority targets, triaging and qualifying targeted HCPs, supporting large geographic territories, and engaging aligned sales team micro-focus practitioners. The VSR will create positive, coordinated virtual selling interactions that drive awareness, adoption, and market growth for CARDAMYST. Additionally, they will possess excellent customer service skills and polished marketing and sales acumen to cultivate current office targets and develop new healthcare provider relationships within those offices. These skill sets will also be critical in educating on the clinical profile and first-in-class value of assigned products, addressing questions and concerns, and identifying signals of adoption. Furthermore, they will demonstrate the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, and navigate pharmacy and insurance landscapes to support account needs.
EVERSANA Deployment Solutions offers our VSRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, a 401-k plan with employer match, and a comprehensive benefits package including medical, dental, and vision insurance, along with many additional valuable programs.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their aligned field partners. These results are achieved by:
- Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
- Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
- Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
- Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
- Develop business relationships with field team to maximize coverage of shared targets.
- Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
- Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
- Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
- Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
- Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
- Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
- Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor's degree from an accredited college or university OR equivalent experience
- 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
- Experience selling in the Cardiovascular space preferred
- Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
- Excellent communication & rapport building skills.
- Ability to articulate complex clinical data.
- Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
- Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
- Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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Remote working/work at home options are available for this role.
Responsibilities
- Develop, implement, and maintain the Quality Management System (QMS).
- Plan, conduct, and coordinate internal and supplier audits to ensure compliance with regulatory and accreditation standards (e.g., CLIA, CAP).
- Manage document control, change control, CAPA, nonconformance management, complaint handling, and MDR/Vigilance activities.
- Coordinate proficiency testing programs and analyze results to identify trends and improvement opportunities.
- Ensure all required regulatory licenses and accreditations remain current.
- Maintain quality documentation, SOPs, and laboratory testing procedures.
- Prepare, analyze, and present quality metrics and reports for management review.
- Train and onboard new personnel; review training documentation and monitor ongoing competency of testing staff.
- Maintain working knowledge of laboratory protocols, specimen processing, equipment operation and maintenance, and data analysis.
- Review and approve product labeling, packaging, promotional materials, and technical documentation for regulatory compliance.
- Monitor changes in global regulations, standards, and guidance; assess impact and recommend updates to internal processes.
- Partner with cross-functional teams (R&D, manufacturing, engineering, clinical, marketing) to embed quality and regulatory requirements early in product development.
- Lead or support management reviews, regulatory and quality training programs, and continuous improvement initiatives.
- Prepare, submit, and maintain regulatory filings, documentation, and reports.
- Coordinate with regulatory and accreditation bodies to support product approvals, certifications, and inspections.
- Ensure compliance with internal health and safety policies; report and address violations as required.
- Participate as an external auditor on College of American Pathologists (CAP) inspection teams, as required by the CAP accreditation program.
- Bachelor's degree (required) in life sciences, biology, chemistry, engineering, pharmacy, or related field; Master's a plus
- 3+ years of laboratory experience, including experience with audits, compliance systems, and regulatory submissions.
- Strong knowledge of key regulations and standards: FDA QSR (21 CFR Part 820/211), ISO 13485/9001, EU MDR/IVDR, GMP, ICH guidelines, etc.
- Working knowledge of relevant regulatory frameworks
- Professional certification is a plus (i.e, Regulatory Affairs Certification – RAC, ASQ Certified Quality Auditor – CQA).
- CLS Generalist or CGMBS license preferred
- Proven knowledge of quality assurance terminology, software, methods, and tools.
- Previous experience with Laboratory Information Management Systems is preferred.
- Proficient in QMS software (i.e. MediaLab, TrackWise, MasterControl or similar)
- Strong analytical, problem-solving, and decision-making skills.
- Experience in compliance and/or regulatory and knowledge of laboratory standards and regulations
- Experience with Microsoft Office Suite; Word, Outlook, Excel
- Excellent written and verbal communication skills for agency interactions, technical writing, and cross-functional collaboration.
- Able to effectively present information and respond to questions from various stakeholders
Summary
This leadership position will support a designated producer by creating additional capacity. This will be achieved by taking the lead in addressing client issues and providing strategic oversight for assigned small business clients. The Client Relationship Specialist (CRS) will also provide support for the producer's new business efforts and collaborate with service team members to resolve issues, answer questions, and offer strategic guidance. Additionally, the CRS will collaborate with Small Business leadership to develop coverage and program structure guidelines tailored for small business clients in the life science industry, with a focus on consistency and facilitating the transition from small to large commercial teams within the Practice Group.
This position will also assume responsibility as a Client Service Executive for assigned World Class Client accounts and other accounts as assigned. Client Executive Service actsas a leader for the service team members to include Client Service Executives, Client Administrators and Client Managers, as well as Marketing and Risk & Loss associates as the need for their expertise occurs.
Essential Duties & Responsibilities – client relationship specialist
- Act as primary resource for Producer’s clients and collaborate with service team members to effectively resolve issues and provide answers to questions.
- Collaborate with small business service team members regarding service processes, effective deliverables, client communication, and overall service approach.
- Collaborate with small business clients on renewal and ongoing servicing items
- Engage in Producer’s new business activities with prospect audits and ensuring proper placement for new clients.
- Maintain regular communication with producer to address time-sensitive or urgent client needs.
- Collaborate closely with the PG Leaders, Team Mentor, Director of Small Business, and Director of Client Service Executives to ensure the team has the necessary resources to meet their requirements. Engage in discussions to address any project impediments and escalate any issues that cannot be resolved by the team.
Essential Duties & Responsibilities – client Executive Service
Oversee ongoing account service activities.
- Prepare production and activity reports.
- Manage/collect receivables in conjunction with Client Sales Executive.
- Meet regularly with Client Sales Executive to update, advise and inform.
- Coordinate activities on accounts.
- Review and deliver summary, proposals and policies.
- Lead, present and participate in meetings with clients.
- Maintain current Insurance Summaries on all accounts.
- Update EAW’s annually on all accounts.
- Meet World Class Client service commitments (relationship Report, Pre-Renewal Meetings, etc.)
- Participate in new business development and proposals with Client Sales Executive.
- Pursue opportunities to round out existing client programs with additional and/or increased lines of coverage.
- Coordinate coverage placement through managing the direction provided to service team.
- Deliver binders and invoices.
Manage all facets of renewal process.
- Initiate client contact and orchestrate renewal strategy meetings.
- Gather renewal underwriting information.
- Oversee process of preparing and updating underwriting specifications.
- Coordinate coverage placement through instructions provided to Marking and Client Administrator, review and deliver binders, invoices, etc.
- Advise, inform, and involve Client Sales Executive, as required in marketing process.
- Prepare and deliver proposals.
- Prepare all orders and instructions to Client Administrator.
- Manage expiration lists.
Act as a leader for the service team members.
- Create an environment oriented to trust, open communication, and cohesive team effort.
- Facilitate problem solving and collaboration when faced with client difficulties.
- Focus the team on the internal and external client requirements, familiarizing them with client specifications, work procedures and processes, quality standards, techniques and tools to support task performance.
- Provide necessary business information to enhance the team’s professional development.
- Ensure deliverables are prepared to satisfy client requirements, cost and schedule.
- Work closely with department Manager and Director of Client Services to obtain necessary resources to support the team’s requirements, discuss project impediments, and to escalate issues which cannot be resolved by the team.
- Establish and consistently maintain effective and positive working relationships with Associates and clients.
Education and/or Experience
- Bachelor’s degree plus 3 or more years of daily World Class Client service experience is required; or, a minimum of 7 - 8 years industry experience showing increasing responsibility directly related to the performance of the above duties including 3 or more years of daily World Class Client service.
- Maintain a valid unrestricted California Fire & Casualty Solicitors license and a valid Drivers license.
- Achieve and maintain advanced insurance designations applicable to the above duties such as CPCU or CIC designations.
- Excellent understanding of insurance terminology, trends and factor influencing the industry, and the various lines of Business Insurance insurance.
- Proficiency with MS Office Software (Word, Excel, Outlook).
- Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form.
- Ability to present complicated information to a variety of interest groups in a clear and unambiguous way, connecting with the group in terms of style and content.
Work Environment & Physical Demands
- Ability to use computer keyboard and sit in a stationary position for extended periods as well as the use of office equipment such as fax and copy machines, and telephones.
- Work is performed in a typical interior/office work environment.
- Travel to client sites will be required. Usually travel is within driving distance, but may occasionally consist of a 1 to 2 night stay.
The applicable base salary range for this role is $90,100 to $167,900.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
M3 Wake Research, an M3USA Company, is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations (CROs). With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US. M3 Wake Research continues to grow through acquisitions and uncompromising commitment to careful planning and execution in accordance with regulatory compliance.
Conducting studies since 1984, M3 Wake Research owns a proprietary patient database of potential clinical trial participants across the US. As of today, our board-certified physicians have completed more than 7,000+ successful clinical trials, while consistently exceeding sponsor expectations for integrity, timeliness, subject enrollment, human protection, and expeditious delivery of accurate evaluable data.
Due to our continued growth, we are hiring for a Clinical Research Coordinator at Wake Research, an M3 company. This position is on-site and located in Irvine, CA.
The Clinical Research Coordinator (CRC) is a specialized research professional working with and under the guidance of the clinical research site management and Principal Investigator (PI). While the PI is primarily responsible for the overall conduct of the clinical trial, the CRC manages, supports, facilitates and coordinates the daily clinical trial activities and plays a critical role in the conduct of the study.
Essential Duties and Responsibilities:
- Assisting trial Investigator in screening and review of potential study participants eligibility
- Maintaining case report forms, charts and documentation
- Mentoring, training, and high-level oversight of other clinical research coordinators and research assistants
- Ensuring that all clinical activities are carried out in accordance with established research protocol and standards in compliance with all applicable laws, regulations, policies, and procedural requirements
- Collecting and entering data as necessary
- Assist management with potential new hire selection and shadowing process
- Assist with study start-up, maintenance, and close-out of studies as needed for those on the team
- Ability to be flexible with study assignments
- Clinical Research Coordinator with 2+ years of experience
- Phlebotomy & EKG experience strongly preferred
- Excellent verbal & written communication skills
- Ability to learn quickly, read and understand complex protocols, follow very detailed directions, and multi-tasking
- Must be able to maintain strict confidentiality of patients, employees, and company information at all times and adhere to HIPAA Guidelines
- Extensive clinical trial knowledge through education and/or experience
- Successful completion of GCP Certification and Advanced CRC preferred
- Detail-oriented
- Familiarity with the Code of Federal Regulations as they pertain to human subject protection
- Strong interpersonal skills
About M3:
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Benefits:
A career opportunity with M3 Wake Research offers competitive wages, and benefits such as:
- 401(k), 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
*This position offers a competitive pay rate of $30–$40 per hour.
*M3 reserves the right to change this job description to meet the business needs of the organization