Education And Training Jobs in Foothill Ranch, CA

International Education Corporation is a leader in post-secondary education, and we are currently seeking an Employee Relations and Training Manager to join our Human Resources team. This is a 100% on-site role and works out of our corporate office in Irvine, CA.

Role Summary

The Employment Relations and Training Manager leads the programs that shape how employees and managers experience the organization. This role oversees employee relations, performance management, manager training, and new manager onboarding, ensuring leaders are equipped, supported, and aligned with company expectations. The ideal candidate is a trusted advisor who balances empathy with sound judgment and can build scalable people programs that strengthen culture and performance.

Key Responsibilities

Employee Relations

• Serve as the primary contact for employee relations matters, offering guidance, conflict resolution, and coaching to employees and managers.

• Conduct fair, timely investigations into workplace concerns, including harassment, discrimination, performance issues, and policy violations.

• Write clear, comprehensive investigation reports that document allegations, timelines, evidence, witness statements, findings, and recommended actions.

• Identify patterns and recommend proactive strategies to improve culture, engagement, and retention.

• Partner with the legal department as needed.

Training & Development / Performance Management

• Develop and deliver monthly manager training programs in areas such as communication, coaching, delegation, and conflict resolution.

• Create practical tools, guides, and resources that help managers navigate people related responsibilities.

• Evaluate training effectiveness and adjust programs based on feedback and evolving business needs.

• Partner with cross functional teams to build a consistent, scalable onboarding curriculum for new leaders.

• Monitor feedback from new managers and implement improvements to accelerate readiness and confidence in their roles.

• Lead design, execution, and continuous improvement of the company’s performance management processes. Coaching managers on goal setting, feedback, performance conversations, and development planning.

• Analyze performance trends and partner with leadership on talent planning and capability needs.

Other Duties

• Create, update, and maintain company-wide policies and procedures to support compliance, clarity, and operational consistency.

• Lead and support special projects that enhance HR programs, employee experience, and organizational effectiveness.

Qualifications

• 5+ years of experience in HR, People Operations, or a related field, with direct experience in employee relations and performance management.

• Excellent communication, conflict resolution, and interpersonal skills, demonstrating an ability to earn trust and work successfully on a broad spectrum of employee relations issues.

• Experience managing grievances and conducting investigations in a multi-site multi-state organization.

• Strong knowledge of employment laws and HR best practices.

• Experience designing and facilitating training programs.

• Proven ability to write clear, objective, and legally sound investigation reports.

• Thorough understanding of state and federal employment laws.

• High attention to detail and ability to manage multiple, competing priorities simultaneously.

• Ability to handle sensitive information with discretion and professionalism.

• Comfortable working in a fast-paced environment.

IEC is an employee-owned company and we offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that includes Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!

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OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished Bilingual Call Center Representative (Healthcare | Remote After Training).”

** LOCATION: Remote 11050 Olson Drive Suite 100, Rancho Cordova, CA, 95670| (Candidate must reside within 25 miles of Rancho Cordova, CA.)

** DURATION: 6 Months +

** WORK SCHEDULE: 09:00 am – 06:00 pm PST

** TRAINING: 4-5 Weeks

** START DATE: Apr 06, 2026

Pay Rate: $20.25/hr. W2

Note:

• Initial Training will be ONSITE, after training, they will work remotely until TBD.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and Armenian.

ESSENTIAL JOB DUTIES:

• A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma / GED
• One year of experience in the field or related area.
• High School diploma, GED, or equivalent certification.
• Computer literacy with the ability to quickly learn new software programs.
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
• Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Lalit Malgotra

Title: Professional Recruiter

Phone: 925-297-6323

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

International Education Corporation is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - it’s an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.

We are currently seeking a Director of Curriculum and Academic Services to join our team. This is a 100% on-site role and works out of our corporate office in Irvine, CA. This position is responsible for providing leadership and direction within the company for planning, administration, supervision, and coordination of programs and courses offered within the IEC. The position is also responsible for development and/or implementation of new courses/programs and accountable for planning, directing, and evaluating assigned functions associated with maintaining quality instructional programs as well as meeting programmatic, and accreditation standards

Primary/Essential duties and responsibilities

• Complies with all Federal, State, accreditation and institutional policies and procedures.
• Provides leadership in developing a direction and vision for academic programs, which is in line with the strategic direction of the Company.
• Actively promotes the Company’s mission, vision and values statements.
• Ensures that programs meet accreditation, IEC, and Department of Education compliance standards.
• Participates in creating academic policies and procedures.
• Monitors, prepares, develops, and upgrades curriculum for current and new programs.
• Monitors, manages, and recommends for supplies and equipment for current and new programs.
• Makes recommendation for identifying, recruiting, and selecting knowledge-based expert and/or interested volunteers for curriculum development activities.
• Actively participates in market study to stay abreast of changes in program offering and subject matter.
• Actively works with Compliance Department to prepare and submit documentation for current and new programs.
• Actively works with Purchasing Department for inventory and maintenance of new program instructional materials.
• Monitor and manages the program cost to maintain profitability.
• Monitor and manages the quality of curriculum on UNIFY for program delivery in classrooms, and labs.
• Monitors changes in accreditation for changes in curriculum requirements.
• Works closely with Career Services to monitor program outcomes effectiveness for graduate placement.
• Monitor recommendation of Advisory Board meetings for instructional quality.
• Monitors Instructor’s Quarterly Quality Control Report.
• Ensures that all faculty members receive ample training on program modifications and new instructional materials and textbooks.
• Actively works with publishing companies to ensure quality assurance of new technological advances in instructions and training.
• Works with Directors of Education (DOE) and Program Administrators (PA) to understand and to enforce curriculum policies and procedures.
• Works with Directors of Education (DOE) and Program Administrators (PA) to manage the quality of curricula delivery and maintains the academic integrity of the institution.
• Monitors the outcomes of the educational process to ensure programs meet objectives and academic standards.
• Other duties as assigned.

Requirements:

• Master Degree preferred.
• Successful track record of effective leadership and team development.
• Minimum of 3 years management experience in education and experience in classroom teaching.
• Excellent interpersonal and teambuilding skills.
• Ability to function as part of the company management team.
• Ability to work with a diverse population.
• Excellent communication, conflict resolution, and problem solving skills.
• Familiarity with student life, learning, services and outcomes assessment.
• Positive student retention management experience.
• Successful track record preparing and managing department budgets.
• PC competency with MS Office.

We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!