Information Technology Jobs in Edgewater, NJ

Key Responsibilities

Architecture & Design

• Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies.
• Architect modern data center fabrics including Cisco ACI, Nexus platforms (7K/9K), and Arista CloudVision / Leaf-Spine designs.
• Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial).
• Produce high-quality design documentation, HLDs/LLDs, migration plans, and remediation recommendations.

Implementation & Delivery

• Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization.
• Lead technical teams during complex changes, including after-hours maintenance windows when required.
• Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki).

Wireless, Security & Identity (Nice to have)

• Experience with enterprise wireless solutions (Cisco Catalyst/Meraki).
• Firewall and security proficiency a plus (Cisco Secure Firewall/ASA/FTD, Palo Alto Networks, Fortinet).
• Strong preference for Cisco Identity Services Engine (ISE)—Policy sets, TACACS/RADIUS, segmentation, posture, and BYOD.

SD-WAN & Cloud Networking (Preferred)

• Exposure to Cisco Catalyst SD-WAN (Viptela), Meraki MX, or Palo Alto Prisma SD-WAN.
• Familiarity with cloud networking concepts (AWS/Azure VNETs, VPN/ExpressRoute, virtual firewalls).

Required Qualifications

• 10+ years of progressive experience in enterprise networking and network design.
• Expert-level proficiency in routing (OSPF, EIGRP, BGP), switching (Spanning Tree, EVPN/VXLAN preferred), and data center networking.
• Hands-on experience with Cisco ACI and/or Arista leaf-spine architectures strongly preferred.
• Strong background in Catalyst campus switching, wireless, and traditional routing/security stacks.
• Experience producing detailed design documents (HLD, LLD) and executing complex migrations.
• Ability to communicate with clarity and presence; able to present to large customers and lead workshops.
• Must be comfortable acting as both engineer and consultant—driving outcomes, influencing stakeholders, and owning engagements.

Certifications

• CCIE (Routing & Switching, Enterprise Infrastructure, Security, or Data Center) – Heavily Preferred

IDR is seeking a Clinical Data Engineer to join one of our top clients for a remote opportunity. This role involves developing and maintaining scalable data pipelines within healthcare environments, focusing on enabling advanced analytics and machine learning applications for healthcare providers. The company specializes in healthcare data solutions, leveraging innovative technologies to improve clinical and operational outcomes.

Position Overview for the Clinical Data Engineer:

• Build and optimize scalable, near real-time data pipelines tailored for healthcare data systems
• Collaborate with data scientists, clinicians, and stakeholders to deliver high-performance, compliant data solutions
• Work extensively with Epic healthcare data, HL7, and FHIR interoperability standards
• Develop and maintain data pipelines using SQL, Python, and Snowflake with a focus on data accuracy and robustness
• Support advanced analytics, predictive modeling, and machine learning use cases in a healthcare setting

Requirements for the Clinical Data Engineer:

• 5+ years' experience within healthcare data engineering or healthcare analytics environments
• 5+ years' experience in SQL & Python
• 2+ years' experience developing Snowflake stored procedures and optimizing data transformations
• Experience working with both structured & unstructured data (JSON, PDFs, clinical event streams)
• Experience implementing robust error handling and monitoring within API-driven data pipelines

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Job Title - Gen AI Developer

** Location - NYC- Hudson Yards- 3 days a week**

** No visa sponsorship / transfer available for this position**

** Must have - hands on Gen AI development- 1 year and UX- Figma , Adobe**

Job Summary

The Sr. Developer role is pivotal in driving innovation through Generative AI and Machine Learning. With a focus on AI and ML concepts the candidate will leverage their expertise to enhance product offerings. This hybrid position requires a deep understanding of Docker and ML Ops ensuring seamless integration and deployment of AI solutions. The role promises impactful contributions to the companys technological advancements.

Responsibilities

The AI Innovation Studio Engineer is a client facing role responsible for representing and presenting Cognizants AI innovations with clients partners and Cognizant leadership. Operating out of the New York Innovation Studio you will be involved in immersive client conversations showcase applied AI capabilities and support innovation workshops and build pathways to further the sales funnel.

Principal Responsibilities

Client Engagement & Innovation Leadership

Support high impact client conversations demos and workshops to shape AI adoption and accelerate sales opportunities.

Contextualize demo & solution build for clients.

Support building client presentations for the studio visits.

Work with various stakeholders curate refine and maintain a catalog of AI use cases across industries such as Life Sciences BFS Insurance Communications Retail and Government.

Technical skills

Generative AI Artificial Intelligence Agentic AI frameworks like Langchain or Langgraph Python atleast one of AWS Azure and Google

Adobe XD or Figma experience to build content for client presentations.

Key Competencies

Executive communication and facilitation

Strategic problem solving and innovation thinking

High curiosity experimentation mindset and creativity

Project Description:

10am-7pm EST hours

This is a unique opportunity to get in on the ground floor of a greenfield development project to design and develop a low-latency, electronic trading platform for interest rate swaps, US treasuries and futures. In this role, you will interact directly with trading, quantitative, compliance and risk, and IT functions to deliver new trading capabilities and services leveraging modern technologies and data & software architectures.

For Hybrid Remote work salaries from 13 USD per year dependent on knowledge and skill

For other locations as dependent on location and market standards.

Responsibilities:

- Hands on Senior Java Developer with over 5 years of enterprise development experience

- Work with multiple business teams including trading and quantitative analysts

- Provide work estimates as needed

- Develop system architectures, designs and concepts

- Maintain and improve code quality using static & dynamic code analyses, security vulnerability scans, code coverage and CI/CD pipeline gating

- Provide technical guidance and be a technical mentor to the development team

- Design, build and configure applications to meet business process and application requirements

- Participate in all phases of software delivery lifecycle from analysis through support.

Mandatory Skills Description:

- 5+ years of core Java server development experience with a focus on electronic trading systems.

- Experienced Java Developer (JDK 11 or 17)

- Experience designing and supporting low latency, high throughput trading applications

- Spring (including Spring Boot and Spring Boot Actuator)

- Apache Camel (Version 3)

- REST API (including Enterprise Authentication and Authentication)

- Enterprise services (including monitoring, state management)

- JMS (Active MQ or similar)

- MS SQL Server and/or Sybase experience

- Extensive experience with asynchronous, event-driven programming & concurrency

- Working knowledge of Agile, CI/CD tools (Jenkins, Git, SonarQube)

- Proven track record of leading small-to-medium teams, mentoring developers, and managing deliverables

- Excellent communication and stakeholder management.

- Strong problem-solving and analytical skills.

- Ability to handle multiple priorities in a fast-paced environment.

- Proactive, self-motivated, and team oriented.

Bachelor degree in Mathematics, Engineering or Computer Science.

Nice-to-Have Skills Description:

- Experience designing, developing and maintaining low-latency electronic trading solutions for US treasuries, futures or swaps.

- Experience integrating proprietary components with ION, TradeWeb or Bloomberg

- Experience with Capital Markets, understanding how Derivatives instruments are priced and valued, RFQ workflow

About Us

At Biz2Credit, we seek individuals who are eager to join a dynamic and innovative fintech company on a mission to transform the lending landscape for small businesses. Our values of Collaboration, Responsibility, Empowerment, Disruption, Innovation, and Trust guide everything we do, and our purpose of helping small businesses succeed drives us forward.

As a company, we believe that with the right tools and support, small business owners can achieve their dreams, and we're here to make that happen. That's why we're dedicated to developing cutting-edge solutions. One of them is our Biz2X platform, a fully configurable SaaS solution that leverages artificial intelligence and machine learning to make lending more efficient, effective, and accessible.

But we're more than just another FinTech company. We're a team of individuals who bring their unique personalities, backgrounds, and experiences to work every day. We believe that diversity makes us stronger, and that's why we value a culture that is inclusive and supportive. We're looking for people who are excited about the opportunity to make a difference, who want to work in an environment that is both challenging and fun, and who are eager to bring their whole selves to work.

So, if you're someone who is eager to join a company that is making a real impact, who values a positive and inclusive workplace culture, and who is ready to be a part of a team that is changing the lending landscape, we want to hear from you. Come join us and be a part of something truly special at Biz2Credit.

About the Role:

The UX Designer will play a key role in shaping the user experience of Biz2X, our enterprise SaaS lending platform used by banks and financial institutions. You will translate complex financial workflows into intuitive, elegant, and scalable experiences. This role partners closely with Product, Engineering, Data, Sales, and Marketing to uncover customer needs, define value, and deliver solutions that are usable, viable, and impactful.

You will work across both Biz2Credit (small business lending) and Biz2X (enterprise SaaS), engaging directly with clients and internal stakeholders to design workflows, interfaces, and systems that improve speedtodecision, operational efficiency, and borrower experience.‐to‐decision, operational efficiency, and borrower experience.

Responsibilities

• Build UX design across the full product lifecycle—from discovery and ideation to detailed design and implementation.

• Collaborate with cross functional teams to define user journeys, workflows, and interaction patterns. ‐functional teams to define user journeys, workflows, and interaction patterns.

• Create wireframes, prototypes, user flows, and design documentation that clearly communicate intent.

• Use data, user research, and competitive insights to inform design decisions and validate hypotheses.

• Contribute to and evolve our design system to ensure consistency, scalability, and efficiency.

• Partner with engineering to ensure high‐quality implementation and maintain design integrity.

• Facilitate alignment across teams and clients through clear communication, storytelling, and influence.

• Drive continuous improvement of the Biz2X experience across modules and markets.

Qualifications

• 1-3 years of experience in UX/Product Design, preferably in SaaS or enterprise software.

• Strong portfolio demonstrating complex workflow design, interaction design, and modern UI execution.

• Proficiency with Figma, Sketch, Adobe XD, or similar design tools.

• Experience working with design systems and component libraries.

• Understanding of UX research methods and how to apply insights to product decisions.

• Familiarity with front‐end technologies and how designs translate into development.

• Experience working in agile product environments.

• Strong visual, written, and verbal communication skills.

• Ability to think logically, structure ambiguity, and design for both user value and business outcomes.

• Experience with Jira, Asana, GitHub, or similar collaboration tools.

• Experience designing for SaaS products; fintech or lending experience is a strong plus.

• Experience collaborating with offshore development teams.

• Exposure to AI/ML‐driven features or data‐powered workflows is a plus.

• Experience with A/B testing, experimentation, and hypothesis-driven design.

Upscale AI empowers ecommerce brands to leverage the capabilities of streaming TV and video for performance advertising. By combining innovative technology with insightful data analytics, Upscale AI delivers impactful advertising solutions. The company is focused on driving measurable results and helping brands maximize their advertising potential in a dynamic digital landscape. Based on cutting-edge advancements, Upscale AI is dedicated to providing value-driven advertising tools for its clients.

This is a full-time, on-site role for an Account Executive located in New York, NY. The Account Executive will manage sales processes from lead generation to post-sale account management while developing and maintaining strong client relationships. Responsibilities include presenting product solutions to potential and current clients, negotiating contracts, meeting sales targets, and delivering client-focused solutions. The role also includes analyzing client needs, identifying opportunities for growth, and ensuring a high level of customer satisfaction.

• Proven skills in Sales, Account Management, and Customer Relationship Building
• Experience in Business Development and Negotiation
• Understanding of Digital Advertising and Marketing strategies
• Strong Communication and Presentation skills
• Problem-Solving and Analytical skills
• A goal-driven mindset with the ability to meet and exceed sales targets
• Relevant experience in the advertising or ecommerce industry is an advantage
• Bachelor's degree in Business, Marketing, or related field

** REMOTE ROLE, YOU MUST LIVE IN THE NEW YORK CONSIDERED **

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!

Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year

Global Most Loved Workplaces 2025 - Newsweek

About the role:

This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. Conducting the majority of client interactions remotely, this role has the flexibility to meet in person as needed.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

About Thryv- End-to-end client experience platform:

Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market.

We do it all with a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.

In This Role, You’ll Get To:

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

We Are Looking for People Who:

• We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
• Who are engagement gurus while properly managing expectations
• Have the desire and commitment to do what it takes to be successful in sales
• Have a positive outlook and a strong ability to take responsibility for their successes and failures
• Goal oriented…you’re known for destroying your sales goals
• Persuasive…you can explain software solutions in simple terms
• Exceed sales quotas and expectations
• Build and nurture a pipeline of prospects and close deals
• Develop great solutions to help customers WIN!
• Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.

Basic Qualifications

• We are hiring for both entry level (1-3 years of experience) and senior level (3+ years of experience) candidates.
• Direct sales experience required (preferably in a SaaS role or company)
• Senior level requires 2+ years’ experience in outbound sales (full sales cycle)
• Industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
• Associate’s degree (or international equivalent) or equivalent experience required

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at /careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big, and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment

The on-target earnings (“OTE”)(base + incentives) for these positions is $137K per year with the ability to make more in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Paid paternity leave, Tuition assistance, Disability insurance

Who we are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

About The EIU

As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing high quality, actionable intelligence to the public and private sector, assessing issues that impact the businesses in more than two hundred countries.

Position Purpose

We are seeking an ambitious and accomplished Account Executive, Data Sales to drive revenue growth for EIU’s data and API products within the Financial Services sector across The US.

This role requires a seasoned sales professional with deep industry knowledge, a strong client network, and the ability to translate complex technical solutions into compelling commercial value propositions.

Reporting to the Global Head of B2B Subscription Sales, the individual will play a critical role in expanding EIU’s footprint across financial institutions, strengthening our positioning as a trusted data partner, and contributing to our broader enterprise subscription strategy.

A key aspect of success will be collaborating with existing sales teams across The Economist Group (TEG) to leverage established relationships and drive sales growth.

Key Accountabilities

Business Development

• Identify new business opportunities across banking, asset management, hedge funds, insurance, and fintech sectors.
• Build and manage a robust pipeline of qualified opportunities through strategic prospecting, networking, and disciplined forecasting.
• Expand EIU’s reach into new financial services sub-sectors and US geographies.
• Develop trusted relationships with clients across the buy side and sell side.

Revenue Generation & Sales Execution

• Own the full sales cycle - from prospecting to contract execution.
• Consistently deliver against quarterly and annual sales targets.
• Lead negotiations of commercial terms with C-suite and procurement stakeholders.
• Apply insight-led, consultative selling to position EIU’s data products as essential strategic tools.

Market & Product Expertise

• Develop a deep understanding of client workflows, regulatory drivers, and industry data needs.
• Maintain awareness of trends in data consumption, APIs, and fintech innovation.
• Understand programmatic delivery (APIs, Feeds, Marketplaces) and the infrastructure supporting enterprise data use.
• Provide structured feedback to product, engineering, and marketing teams to inform product development and go-to-market strategy.

Collaboration & Leadership

• Partner with internal teams across EIU and TEG to align product capabilities with client demand.
• Collaborate with colleagues across business units to maximise relationship value and cross-sell opportunities.
• Contribute to a culture of commercial excellence, collaboration, and continuous improvement.

Required Skills & Experience

• Minimum 7 years of enterprise sales experience with a track record of exceeding targets in selling data, APIs or DaaS s into Financial Services.
• Proven success selling data products to the buy side and sell side.
• Strong understanding of capital markets, asset management, or insurance workflows, and how data drives decision-making.
• Demonstrated experience in licensing and commercial models underpinning enterprise data distribution.
• Established relationships across global financial institutions.
• Exceptional consultative sales and solution-selling capabilities with strong negotiation skills.
• Ability to grasp complex API/data offerings and articulate them in clear, commercial terms.
• Excellent presentation, pitching, and interpersonal skills at both technical and executive levels.
• Proficiency in Salesforce, Sales Navigator, and Excel; experience with SalesLoft and Highspot a plus.
• Self-motivated, commercially focused, and able to thrive in a high-growth, fast-paced environment.

Core Competencies

• Solution and Value-Based Selling
• Strategic Thinking & Commercial Acumen
• Influencing & Negotiation
• Results Orientation & Accountability
• Client Centricity
• Collaboration & Team Leadership
• Market & Product Insight

The expected base salary for this position ranges from USD $140,000-$160,000 (plus a generous commission structure - double OTE). It is not typical for offers to be made at or near the top of the range. Rather, salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates may be eligible to receive a discretionary bonus based on role and level.

Join Us

Join The Economist Intelligence Unit and help global financial leaders interpret the forces shaping markets. You will represent one of the world’s most trusted and respected intelligence brands - empowering clients to make confident, data-driven decisions.

Working Arrangements

This position operates on a hybrid working pattern, with 3+ days attendance at our NY office required.

AI usage for your application

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.

Location: SoHo, NYC (Hybrid)

Salary: $100K - $120K + Equity

About the Role

We are seeking an experienced Account Success Manager to support and optimize our clients' campaigns, ensuring that they achieve their advertising goals and maximize the potential of their creatives and budget. As a key liaison between Upscale AI and our customers, you’ll be responsible for driving account success, providing strategic guidance, and enhancing customer satisfaction through proactive campaign management and support.

About Us

Upscale AI is transforming how ecommerce and DTC brands use video and streaming TV to grow. Our platform combines:

• AI-Driven Creative Generation – turning brand assets into TV-quality ads automatically
• Performance Media Buying – buying streaming TV & YouTube like digital, with precision targeting
• Advanced Attribution – proving ROI across ecommerce and retail channels

We’ve helped brands like Jones Road Beauty, Westmore Beauty, Branch Furniture, and Lalo scale video advertising that drives business outcomes. 

Backed by M12 (Microsoft’s Venture Fund), NVP Capital, and Eniac Ventures, we’re scaling fast and hiring foundational team members to help us reach the next stage of growth.

Key Responsibilities

• Customer Success & Optimization: Serve as the primary point of contact for customers, understanding their business objectives, and ensuring their campaigns align with these goals. Analyze and optimize campaign performance, providing data-driven insights and recommendations to improve creative effectiveness and ROI. Proactively monitor customer accounts to identify and address issues, recommending adjustments to budget, targeting, and creative elements as needed.
• Campaign Strategy & Execution: Collaborate with customers to develop tailored campaign strategies that leverage our platform’s unique capabilities, aligning with their brand goals and KPIs. Guide clients on best practices for creative design, media placement, and targeting to ensure optimal results. Coordinate with internal teams, including creative, data, and engineering, to execute and refine campaign strategies.
• Relationship Building & Retention: Build and maintain strong relationships with customers, promoting trust and collaboration to ensure long-term satisfaction and retention. Conduct regular check-ins and quarterly reviews, presenting insights, achievements, and strategic recommendations for future campaigns. Gather and report customer feedback to internal teams, advocating for features and solutions that meet evolving client needs.
• Performance Tracking & Reporting: Track, measure, and report on campaign performance and key metrics, providing transparent insights to clients. Utilize data analytics tools to continuously monitor success metrics and develop actionable recommendations. Prepare and present performance reports, highlighting successes and growth opportunities.
• Product & Industry Expertise: Stay informed on industry trends, platform updates, and new features to provide customers with the latest information and ensure their campaigns remain competitive. Act as a subject matter expert on the Upscale platform, guiding clients in making the most of our technology.

Qualifications

• Experience: Minimum of 4 years in customer success, account management, or campaign management, ideally within advertising, digital marketing, or related industries. Proven success in managing customer accounts, optimizing campaigns, and delivering measurable improvements in campaign performance.
• Technical & Analytical Skills: Familiarity with digital advertising metrics, performance measurement, and data analytics tools. Ability to analyze data, interpret results, and communicate insights effectively to customers. Experience with advertising platforms, campaign management tools, and optimization practices.
• Communication & Collaboration: Excellent communication and interpersonal skills, with a client-focused approach and ability to present complex information in an understandable way. Strong relationship-building skills with experience in managing customer expectations and providing responsive, proactive support.
• Problem-Solving: Proactive problem solver with the ability to identify issues, evaluate options, and implement effective solutions. Ability to work in a fast-paced, dynamic environment, handling multiple accounts and priorities.
• Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.

What We Offer

• Competitive salary and benefits package.
• Flexible work hours and remote work options (average 3 days per week in office).
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on an exciting and innovative startup.
• Work with a seasoned team of serial entrepreneurs.