Information Technology Jobs in Dover, NJ

The Auto Property Damage Claims Representative is responsible for managing Auto Property Damage claims within our “Auto PD Claim Unit.” This role demands a high level of customer service, patience, and professionalism while working in a fast-paced environment with significant phone interaction. Strong customer service, organizational, verbal, and written communication skills are essential. The ability to navigate adversarial situations with professionalism is critical. Comparative negligence claim handling experience is a plus but not required.

RESPONSIBILITIES

Policy Analysis:

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.

Claim Investigation:

• Investigate auto accidents to assess liability by interviewing first- and third-party claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information to determine proximate cause, negligence, and damages.

Claims Management:

• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits and seek supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain effective follow-up systems on pending files, advising insureds, claimants, and brokers on claim status.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure adherence to privacy guidelines, laws, and regulations in claims handling.

Subrogation and Legal Handling:

• Investigate and initiate subrogation processes when applicable.
• Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.

Administrative Duties:

• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail timely and in accordance with state guidelines.
• Complete other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree required.
• A minimum of 1 year of related PD claim experience is welcomed but not required.
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.

SALARY RANGE

The pay range for this position is $47,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

POSITION OVERVIEW :

Provide end-to-end architectural leadership for a highly complex, Service Cloud implementation built on an existing multi-cloud Salesforce footprint (Sales, Service).

· Define the target-state architecture, integration patterns, data models, sharing models, and governance frameworks required for scalable community/portal solutions.

· Lead solution design workshops, validate business requirements, create architectural roadmaps, and ensure alignment with enterprise standards and security policies.

· Oversee technical delivery, mentor cross-functional teams, and ensure solution integrity across Experience Cloud, Lightning, Apex, and external systems.

Experience Requirement

· 10+ years Salesforce solution architecture experience; 5+ years specific to Experience Cloud or complex portal architectures.

Certification Requirement

· Salesforce Certified Experience Cloud Consultant (required).

· Salesforce Application Architect or System Architect

Job Title: Salesforce Service Cloud Architect

Location: Parsippany, NJ

Interview: Video Interview

Description:

Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards

Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case

Lead the design of data models, security models, and sharing architectures

Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi

Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape

Create solution blueprints, sequence diagrams, and architecture documentation for development teams

Technical Leadership

Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants

Enforce governance standards, design patterns, and best practices across all Salesforce projects

Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards

Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization

Stakeholder & Delivery Management

Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs

Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing

Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery

Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments

Governance & Quality

Ensure compliance with Salesforce best practices, governor limits, and data security policies

Establish and maintain architecture governance frameworks, technical documentation, and design repositories

Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Basic Qualifications:

Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs

Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture

Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management

Proven track record of leading large-scale enterprise implementations

Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation

Experience in Agile delivery frameworks and global delivery models

Excellent communication, presentation, and stakeholder management skills

Preferred Qualifications

Salesforce Certified Technical Architect (CTA) or actively pursuing CTA

Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)

Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)

Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations

Personal Attributes

Strategic thinker with a strong problem-solving and analytical mindset

Excellent leadership and team collaboration abilities

High attention to detail and commitment to quality

Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications (Mandatory):

Application Architect or System Architect

Platform Developer I & II

Service Cloud Consultant

My client is looking for a Senior R&D Project Manager to work onsite in their Parsippany NJ office.

This is an exciting role who will be responsible for the successful execution of product development projects. You will plan, coordinate and lead the execution of activities to ensure that the goals and objectives of the project are accomplished within the prescribed timeframe and funding parameters. This is a technical position and the candidate must have an engineering background in order to manage and contribute to the development of new products. The projects that will be managed include a mix of new product development, product line extensions, and sustaining engineering releases.

Essential Functions

• Must have the ability to implement multiple projects simultaneously outside technical area of expertise.
• Ability to balance electrical, mechanical, and software development issues at the system level
• Lead the execution of assigned product development programs in accordance with established processes and procedures.
• Lead and motivate cross-functional team performance toward the goal of completing projects according to the defined objectives.
• Develop detailed project work plans and schedules.
• Manage product requirements and traceability.
• Lead design review and risk management activities.
• Manage technical partners/ vendors supporting product development activities.
• Effectively utilize problem solving skills and techniques to identify potential issues, assess their impact, and develop and implement mitigation and resolution plans and activities.
• Employ excellent interpersonal, communication and negotiation skills with all levels of personnel and management.
• Prepare and/or manage the preparation of all required project documentation.
• Facilitate and coordinate project team meetings and management presentations as required.

Required/Preferred Education and Experience

• BS degree in Engineering required.
• Advanced degree preferred.
• 5+ years managing technical product development.
• Experience with medical device capital equipment development.
• 10+ years of experience as an engineer developing products, preferably in the medical device industry.
• PMP certification desired.

Knowledge, Skills and Abilities

• Knowledge of global standards and regulations for Design Controls, Risk Management, and Electrical Safety for Medical Devices.
• Demonstrated aptitude for successfully managing multiple projects, of varying complexity, within the specified guidelines, timeframes and budgets.
• Demonstrated understanding of electrical, mechanical, and software engineering practices at the system level.
• Experience with Scrum and Agile processes.
• Knowledge of fluid mechanics or past experience with ventilators/aspirators a plus.

The annual salary for this position is $150K-$160K. This position is eligible for an annual bonus in accordance with the company’s bonus plans. Benefits include medical, dental, vision, 401K, etc.

JOB SUMMARY

The Sr. Buyer is responsible for the end‑to‑end procurement of materials, components, and services required to support operational, production, and customer delivery needs. This role ensures timely and cost‑effective purchasing activities while maintaining strong supplier relationships and supporting overall supply chain performance. This position is a Hands-On role and requires a strong understanding of procurement processes, contract negotiation, and sourcing practices. The Buyer supports the Supply Chain Manager and collaborates cross‑functionally with operations, production planning, quality, and finance to ensure alignment, resolve supply issues, and drive continuous improvement.

Our Strategy and Purpose

• We provide technology and supply chain solutions for the design and manufacture of precise fluid handling components for diagnostic and analytical instruments.
• We improve patient outcomes by helping solve the world’s toughest diagnostic and analytical challenges.
• We will be the recognized leader in helping engineers, scientists, and doctors to solve the world’s toughest diagnostic and analytical challenges.
• We always act with intention and drive to achieve our purpose.
• Teamwork, collaboration, and diverse opinions make us stronger.
• We are unafraid to make timely decisions, and we empower our people to make decisions, execute them and move forward.
• We value people and take the initiative and hold themselves accountable.
• Challenging the status quo helps us grow. Look for and call out improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Issue and manage purchase orders in line with our MRP system, tracking their delivery performance and resolving supply issues.
• Maintain material flow through planning, forecasting and communication.
• Implement & maintain Kanban material management for our key customers, ensuring production readiness.
• Cross-Function collaboration, working closely with Operations, Production Planning, Quality, Finance, and others.
• Support alignment on forecast, material availability, and production needs.
• Providing effective and robust metrics on internal performance for production and supply chain performance.
• Where needed, working with global import and exports to ensure we receive our materials on time and in full.
• Leading sourcing and negotiation efforts for all materials, including critical or high‑value materials, components, and services.
• Developing and executing category strategies that support operational goals, cost reduction, and supplier performance improvement.
• Managing complex supplier relationships, including performance reviews, escalation handling, and long‑term partnership development.
• Reviewing inventory requirements, forecasting demand, and ensuring alignment with production schedules to maintain uninterrupted material flow.
• Supporting business continuity by evaluating alternative suppliers, assessing supply risk, and contributing to mitigation plans when disruptions occur.
• Leading cross‑functional initiatives to improve procurement processes, strengthen compliance, and support cost reduction and efficiency initiatives.
• Providing guidance, coaching, and oversight for team members to reinforce best practices and organizational standards.
• Create purchasing tickets for new supplier requests and contract requests.
• Collaborate with our client’s Procurement Services and Accounts Payable team to resolve general payment and invoicing concerns.
• Assist with researching and evaluating potential new vendors and suppliers.
• Work as directed by Manager.

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• Requires 5+ years of purchasing/supply chain experience in a manufacturing environment.
• Strong understanding of procurement processes, contract negotiation, and sourcing practices.
• In-depth working knowledge of MRP & ERP systems.
• Hands-on experience generating purchase orders and liaising with suppliers.
• Understanding of global import and export requirements, possessing the ability to communicate with the relevant authorities to ensure delivery.
• Cross-function collaboration through operations, planning, quality, and finance teams.
• Excellent organizational skills, while working to a high level of self-accountability.
• Excellent ability to communicate orally and in written English.
• Extensive experience in all aspects of key account management.
• Well-developed literacy, numeracy, and computer skills with a technical aptitude.
• Must have a strong background in sourcing new suppliers.
• Strong understanding of customer and market dynamics and requirements.
• This position requires up to 10% of travel.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor is a plus.
• Microsoft: Office 365; SharePoint; Teams; Visio; and OneNote preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand databases is a must, and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Shall have essential physical skills; be able to run, squat, stoop/bend, kneel, climb stairs, be able to lift at least 50 pounds (or ¼ own body weight).
• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over long periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above-noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

Pay Range: $47.91hr
- $52.91hr

The Project Manager I is responsible for defining and executing project strategies, ensuring cross-functional alignment, and delivering projects on time, within scope, and within budget.

This role drives project execution, leads discussions, facilitates decision-making, and maintains accuracy across project and portfolio management.

This Project Management Assistant position provides support to Project Managers who oversee projects within the Electrical Transmission industry. On site 1-2 days a week. Must be located in the Central NJ or Eastern PA or willing to relocate.

• Prepare project bid packages
• Respond to bidder RFI's
• Interface with bidder/contractor personnel
• Attend job kickoff and walk down meetings
• Assist in the development of project schedules using established software systems
• Gather, organize and validate data for project financial forecasts
• Input data into various programs and maintain various cost and forecasting reports
• Assist in the development of cash flow/forecast plans/budgets using established software systems
• Assess and report on project performance using established industry standards
• Document and provide regular communication on project cost, schedule and risk status to project team members, stakeholders and public
• Participate in project status meetings
• Coordinate the execution of internal and field checklists
• Assist with other project management support tasks as needed

• High level of interpersonal skills
• High level of organization skills
• High attention to detail
• Able to efficiently multitask
• Proficient in MS Suite of software
• Valid driver's license
• Experience in the Construction Industry
• Bachelor's degree in engineering, project management or construction management from an accredited college or its equivalent in education and experience

• Experience with Primavera P6
• Experience in the electrical transmission industry

The staff counsel office of Plymouth Rock Management Company of New Jersey located in Parsippany, Woodbridge, or Mt Laurel NJ seeks a full-time attorney with an insurance defense background to handle New Jersey No Fault PIP litigation.

The senior attorney would be responsible for handling New Jersey PIP cases filed in Forthright. The position would require the Attorney to conduct Examinations Under Oath and attend arbitrations. The candidate must be organized, a team player, and able to handle a high volume of files and virtual appearances.

RESPONSIBILITIES

• Handle all aspects of a high volume pending of 250 or more cases.
• Conduct Examinations Under Oath.
• Attend arbitrations.
• Prepare PIP arbitration submissions and upload same to Forthright.
• Input and maintain information into case management system and ensure data integrity.
• Provides legal research, legal advice and direction to Claims.
• Handle special projects as the need arises.

QUALIFICATIONS

• Fully licensed to practice law in New Jersey.
• New York Bar admission is a plus but not required.
• Possesses at five years’ relevant PIP experience.
• Possesses an ability to analyze arbitration assignments referred from Claims and prepare action plans that address legal issues and defenses.
• Possesses excellent knowledge of NJ No Fault Arbitration rules.
• Possesses an aptitude to work independently in making decisions, in file handling and communicating those decisions to the proper parties.
• Must be able to work in a paperless environment.
• Possesses strong computer skills with working knowledge of MS Word and Outlook.

SALARY RANGE

The pay range for this position is $115,000 to $162,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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