Arcmed Jobs in Usa

JOB SUMMARY

The Engineering Intern will have the opportunity to drive a Research & Development Project, to be decided by the Engineering Manager. The ideal candidate will think logically and enjoy solving problems with creativity, diligence, and achievement. Arcmed offers a great work environment, professional development, challenging careers, and competitive compensation packages.

Our Strategy and Purpose

• We provide technology and supply chain solutions for the design and manufacture of precise fluid handling components for diagnostic and analytical instruments.
• We improve patient outcomes by helping solve the world’s toughest diagnostic and analytical challenges.
• We will be the recognized leader in helping engineers, scientists, and doctors to solve the world’s toughest diagnostic and analytical challenges.
• We always act with intention and drive to achieve our purpose.
• Teamwork, collaboration, and diverse opinions make us stronger.
• We are unafraid to make timely decisions, and we empower our people to make decisions, execute them, and move forward.
• We value people and take the initiative and hold themselves accountable.
• Challenging the status quo helps us grow. Look for and call out improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Modify and improve critical components and program PLC for draw down process upgrades.
• Collaborate with the manifold team to assist with design, programming, and fabrication of CNC-milled components for diffusion bonding.
• Study the existing products to gain an understanding of how Arcmed supports industry.
• Work with internal stakeholders to determine areas of improvement.
• Merge the functional intent of the product with various upgrades to create a project proposal.
• Drive project proposal to a Go/No-Go decision.
• Deliver final presentation to Board of Directors outlining project efforts, results, and lessons learned.

Health & Safety:

• Report and take required action regarding injuries, incidents, medical, and accidents required by policy.
• Make the health, safety, protection of rights, and the development of all employees your primary responsibilities.
• Effectively manage medical and first aid emergencies.
• Follow all agency safety/medical-related policies and procedures.
• Follow fire evacuation and disaster procedures correctly and on time.
• Report unsafe situations immediately; ensuring safety is imperative.
• Ensure pertinent emergency telephone numbers are readily available.
• Report symptoms and signs of communicable diseases immediately.
• Consistently use universal precautions.
• Report any incident that could potentially result in negative reactions from the community, law enforcement officers, and other agencies to the supervisor immediately.

EDUCATIONAL REQUIREMENTS, QUALIFICATIONS, and TRAININGS

• Currently enrolled in an Engineering program.
• Engineering degree, Mechanical or Electrical preferred.
• Recommended to be a Junior or Senior with experience in Product Design and Manufacturing.
• Interpersonal skills.

COMPUTER AND SOFTWARE REQUIREMENTS

• Microsoft: Office 365; SharePoint; Teams; Visio; and OneNote preferred.
• Experience with CAD software (preferably SolidWorks)
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand databases is a must, and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Shall have essential physical skills; be able to run, squat, stoop/bend, kneel, climb stairs, and lift at least 50 pounds (or ¼ own body weight).
• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over long periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above-noted job description is not intended to describe in detail the variety of tasks that may be assigned, but rather to give the incumbent a general sense of the responsibilities and expectations of their position. As the nature of business demands change, so, too, may the essential functions of this position.

****Must have Manufacturing Experience****

JOB SUMMARY

The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects.
• Entering orders and confirming changes in Arcmed’s ERP system. Sending confirmations to customers promptly.
• Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions.
• As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account.
• Performing tasks and duties in support of Customer Service as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• At least 3-5 years’ customer service experience in a manufacturing company.
• Bachelor’s Degree or equivalent desired.
• Strong attention to detail and organization skills required.
• Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Take a hands-on approach to finding solutions to problems.
• Excellent ability to communicate orally and in writing in English.
• Well-developed literacy, numeracy, and computer skills with a technical aptitude.
• Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor ERP is a plus.
• Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand databases is necessary and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over extended periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

JOB SUMMARY *****MUST HAVE MANUFACTURING EXPERIENCE*****

The Key Account Manager is responsible for developing and sustaining strong, long-term relationships with key customers while ensuring their needs are fully understood and met. This role serves as a primary liaison between customers and internal teams, facilitating seamless communication, negotiating pricing and supply agreements, and resolving issues promptly and effectively. The Key Account Manager will identify and maximize sales opportunities, drive customer satisfaction, and support overall business growth. In addition, the role includes prospecting new customers in target markets and contributing to the achievement of the company’s strategic sales goals.

Our Strategy and Purpose

• We provide technology for the design and manufacture of precise fluid handling components for diagnostic and analytical instruments.
• We improve patient outcomes and help engineers, scientists, and doctors to solve the world’s toughest diagnostic and analytical challenges.
• We always act with intention and drive to achieve our purpose.
• Teamwork, collaboration, candor, and diverse opinions make us stronger.
• We are unafraid to make timely decisions, and we empower our people to make decisions, execute them, and move forward.
• We value people who take the initiative and hold themselves accountable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute account-based sales plans to achieve revenue growth targets.
• Strengthen relationships with major customers, ensuring alignment with company strategy and compliance.
• Collaborate with internal teams to optimize inventory and balance service excellence with cost efficiency.
• Monitor performance using KPIs, pipeline reviews, and internal quarterly business reviews.
• Respond promptly to customer inquiries and resolve issues professionally.
• Partner with Engineering and Technical Sales to address product issues and deliver tailored solutions.
• Manage customer complaints and returns, prioritizing resolution and retention.
• Lead Customer Quarterly Business Reviews to gather customer insights and assess performance.
• Negotiate pricing, terms, and supply agreements within company guidelines.
• Pursue and generate new business opportunities through web leads, trade shows, and targeted outreach.
• Oversee new customer projects from concept to production, ensuring timely and successful launches.
• Work as directed by your manager.
• Approximately 50% travel

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• At least 5 years’ sales, account management or technical sales experience in a manufacturing company.
• Bachelor’s Degree or equivalent desired
• Strong attention to detail and organization skills required.
• Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Take a hands-on approach to finding solutions to problems.
• Excellent ability to communicate orally and in writing in English.
• Well-developed literacy, numeracy, and computer skills with a technical aptitude.
• Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor ERP is a plus.
• Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand data is necessary and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
• Must have enough endurance to perform tasks over extended periods of time.
• Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
• Must be able to listen and respond to questions and instructions.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.