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Position title: Concession Manager

Location: Nordstrom - Scottsdale Fashion Square

Employment status: Full Time

FLSA status: Exempt

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Job Summary: The Longchamp Concession Manager oversees all aspects of running a profitable business on their concession shop floor, within our partner department stores (i.e., Nordstrom and Bloomingdales). The Concession Manager ensures the success of their team in all aspects of clientelling and sales, operations, professional development, merchandise presentation and merchandise assortment. The Concession Manager also liaises with their respective department store’s Store Director to ensure team alignment and an understanding of/compliance with all applicable protocols and policies. This position reports directly to Longchamp’s Retail Director.

Essential Duties & Responsibilities:

Leadership Responsibilities:

• Perform supervisory responsibilities including planning, assigning, and directing work; reviewing performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Partner with Human Resources in recruiting, hiring and addressing various employee relation issues.
• Assign sales teams daily tasks and goals. Ensure proper completion through follow-up and coaching as needed.
• Complete weekly sales reporting, making suggestions and implementing adjustments to required areas.
• Train and develop shop associates in all aspects of the business; direct and monitor training and professional development.
• Partner as needed with the Warehouse Distribution Center, Customer Service Manager, Customer Service, other internal Concession/Store Managers, and France regarding shipping & delivery information.
• Review department/shop trends and recommend and initiates changes for maximizing goals and objectives.
• Any other tasks or responsibilities necessary, as instructed by the Retail Director.

Sales and Customer Service Responsibilities:

• Ensures consistently high standards of customer service through effective staff planning*, monitoring of training programs and timely communication of advertising special events.
• Provides each guest with outstanding customer service by greeting and offering water/espresso to each client, and demonstrating both brand and product knowledge
• Accomplishes sales and profitability goals for the shop through effective use of short and long-range planning, expense management and inventory control.
• Reviews shop trends and recommends/initiates changes for maximizing goals and objectives.
• Develops and maintains client books; teaches team members how to develop and maintain their own client books.
• Prepares for sales, activation events, and inventory periods.
• Gift wraps and bags items for customers; occasionally mail or arrange delivery for special-order items.
• Perform all POS transactions (including Cegid, Longchamp’s POS, and each respective department store’s POS) proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers’ checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with each POS’ manual guidelines.
• Properly prepare and send shipments; properly receive and check shipments.

Front & Back of House Operations:

• Ensure sales floor is merchandised appropriately and adequately stocked.
• Maintain an awareness of all product knowledge, information, and merchandise sales, etc.
• Oversee all concession floor moves/renovations, window displays, merchandise presentation or sales/event set-up and partners with the Visual Identity team to ensure compliance with seasonal standards.
• Tag merchandise as needed (not only during sales periods).
• Identifies computer price changes and errors and communicates to corporate Buying team immediately.
• Firm control over shrink and expenses.
• Stays updated on new items, shop promotions, and policies.
• Keeps the sales floor and stockroom clean and practices the highest standards of general housekeeping.

Requirements

Minimum Qualifications:

• This job requires a minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience.
• Minimum 5+ years of luxury retail, boutique or sales related work experience.
• At least 2+ years of supervisory experience, which has included: staff supervision, scheduling, training, merchandising, inventory, shrink control, budget management and goal setting.
• Understanding of inventory, customer’s sales experience and merchandising.
• Proficient with various systems, including point-of-sale programs (CEGID) and UPS.
• Working knowledge of Microsoft Excel, Outlook, and Microsoft Word.

Knowledge, Skills and Abilities:

• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are fulfilled.
• Familiar with retail business operations.
• Proven communication and leadership skills.
• Speaks clearly so listeners can understand.
• Great interpersonal skills and ability to build long-term relationships, both internally and externally.
• Organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Ability to operate and use all equipment necessary to run the shop.
• Ability to work varied hours/days as business dictates.
• Strong written and verbal communication skills.

Physical/Mental Requirements & Working Conditions:

• Moderate Work: Exerting up to 50 pounds of force occasionally, and/or up to 10-20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Can confidently express ideas clearly when speaking and/or writing.

The visual acuity requirements including color, depth perception, and field of vision:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

The conditions the worker will be subject to in this position:

• The worker is subject to both environmental conditions: Activities occur inside and outside.

Benefits Offered:

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Accident Insurance
• Company-Paid Short-Term and Long-Term Disability Insurance
• Maternity and Paternity Leave
• Pet Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Gym Membership Reimbursement
• Paid time off, including vacation, personal, and sick days

THE TEAM

The mission of the Sales Department is to sell clothes, deliver world class client experiences, and build loyal client relationships.

THE OPPORTUNITY

Aritzia is growing, and our Sales team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering flawless Right Selling and Right Servicing to every client. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia.

THE ROLE

As the Style Advisor, you will:

• Sell clothes and earn client confidence through unparalleled styling expertise
• Deliver world-class experiences by creating meaningful, memorable moments
• Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia

THE QUALIFICATIONS

The Style Advisor has:

• Passion for providing excellent service and outstanding customer experiences
• A commitment to learn and apply Aritzia's Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• The skills that are an asset to perform in the role and the appetite to continuously learn and develop oneself
• A commitment to quality and investing in results that add value to the business
• An understanding and a passion for the industry in which we operate
• An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences

THE PERKS

Some of the industry-leading benefits you will receive work at Aritzia

• Product Discount – Maybe you’ve heard of our famous product discount? You have now.
• Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
• Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients – deserve.

A MISSION WORTHY OF A CAREER!

If you're looking for "just a job," then stop reading right now. But, if you're looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent.

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America.

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. RELOCATION MAY BE REQUIRED.

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Role - Contact center engineer - Five9

Location : Phoenix, AZ (Onsite)

JD:

8+ years of commercial software development experience

Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX

(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.

* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.

* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.

* Experience with automated release management using GitHub Actions.

* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

* Good understanding of data structures, algorithms, and design patterns

* Great written communication and documentation abilities

* Strong understanding of cloud security architecture and Encryption and OAth.

* Looks proactively beyond the obvious for continuous improvement opportunities.

* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

An Associate Product Line Manager (PLM) is responsible for engaging with PLM's for the success of our principals’ product line, from development to sales in an electronic components industry. PLM's work to increase profitability and market share by analyzing the market, competitors, and customers, and then help the sales team develop strategies to achieve their goals.

Associate role to include involvement in, but are not limited to:

• Enter/Update New Business Opportunities in Dynamics 365 (CRM) and the principal’s system in a timely manner that mirror each other
• Research to identify opportunities for growth and anticipate trends
• Work internally and with the principals to design and develop marketing and sales strategies to drive growth
• Action/Follow-up on leads from our principals
• Be an advocate for the product lines and promote new product offerings and solutions to the team
• Consistent review of up trending/down trending accounts to determine how best to recapture business or further engage on new or up trending accounts
• Fully knowledgeable of escalation paths within the principals to elevate issues as necessary
• On-time reporting to the principals per their scheduled requests for updates
• Understanding of the principal’s supplier portal and working knowledge to utilize the available resources
• Final review of monthly reports prior to sending to the Regional Sales Managers
• Review and submit split reports timely and accurately to capture Won business moving outside of the territory
• Weekly POS review to identify trends and emerging accounts to review with the sales team
• Quote follow up on all opportunities of significant value with the Field Sales Engineers (FSE) and distributor partners
• Monitor the performance of the line and identify new and lost business and a strategy to protect and grow
• Responsible for planning and documenting the travel and customer visit schedule of principals when in the territory

We are seeking applicants with an energetic, aggressive personality, strong work ethic, and excellent communication skills. MUST be computer literate and able to handle multiple tasks to support the sales team.

Job Title: Power Generation PM

Openings: 1

Duration: Contract to Hire (Will be hired on full time at 6 months 100% guaranteed)

Location: 20 E Thomas Rd #2500, Phoenix, AZ 85012

Schedule: Monday-Friday, 8-5 (Monday Friday remote)

Pay Rate: $50-60/hr

Start Date: January

Interview: Interview times on the books for next week and the week after, ideally in person if local

Required Skills & Experience

Bachelor's degree in engineering

A minimum 2 years project management experience

5+ power generation experience (renewables)

Job Description

Develop and maintain positive and proactive client relationships.

Achieve project schedule, quality, and profitability goals.

Serve as proposal champion/manager and assist with proposal preparation, review of contract terms and conditions, and evaluate risks associated with the services being offered.

Provide daily leadership to the project team and technical staff in completion of project activities.

Provide regular communication and coordination within the project team and with the client such that the project work plan and the client’s expectations on deliverables are understood and aligned. Monitor project deliverables for quality, completeness and conformance to the client’s expectations.

Proactively monitor and maintain the project budget and schedule. Develop appropriate recovery plans in the event of potential shortfalls.

Monitor the contracted scope of work and identify scope changes.

Provide training and mentoring to project team staff on project management and project consulting issues.

Perform design or consulting work in the manager’s area of engineering expertise.

Routinely report project progress to the local and regional accounting and operations team.

Have the ability to handle multiple concurrent projects

Excellent organizational, project management and communication (both written and verbal) skills

All other duties as assigned

Darwin Research Group is seeking an operations-minded, people-focused Research Manager to lead our research team and ensure efficient, high-quality production of our flagship product: a library of syndicated profiles analyzing the most important hospital systems, cancer treatment centers, and physician groups in the United States, as well as other company research offerings.

In this role, you will report to the Research Director. You will be the operational anchor, working with substantial independence to manage people, optimize workflows, maintain standards, and continuously improve how Darwin’s products are produced.

This is a hands-on leadership role for someone who thrives at the intersection of people management, production excellence, and content quality. You do not need to arrive as a health care expert. Yet, you must bring the intellectual curiosity, motivation, and learning aptitude required to thrive in a start-up environment, establish product knowledge and credibility quickly, and build deeper expertise over time.The position is located in our Scottsdale office.

Key Responsibilities

Team Leadership & Supervision

• Mentor and manage a team of 10-12 early-career researchers responsible for producing the company’s primary product and other research offerings
• Handle day-to-day personnel tasks, conduct performance reviews, deliver coaching sessions, and lead career development planning for the team
• Identify, develop, and promote growth of high-potential team members toward advanced research analyst and consultant roles
• Lead hiring, onboarding, and training of new research team members
• Foster a culture of accountability, integrity, quality, and continuous development

Production & Operations Management

• Own the end-to-end workflow and deadlines for research product production
• Balance workloads across the team, optimizing for capacity, skill development, and deadlines
• Work closely with the Operations team, the owner of our internal systems, research applications, and client delivery processes, to ensure production and workflow changes are properly reflected in systems
• Track throughput and quality, identify and resolve bottlenecks, and make resource allocation/staffing recommendations to the Director
• Drive the general research interview process that provides valuable insights for the syndicated profiles and other Darwin product offerings

Content Quality & Subject Mastery

• Develop deep knowledge of our profile and research report content, research methodologies, and quality standards
• Review work for completeness, consistency, and proper response to editorial feedback
• Ensure interview insights are accurately incorporated into each report; maintain high standards for interview analysis, annotation, and incorporation into research reports
• Maintain awareness of relevant healthcare industry trends to build credibility as a leader who can provide meaningful content, analytical feedback, and report offering recommendations
• Collaborate with editorial staff and peer reviewers on language, style, and layout decisions

Strategic Support & Product Input

• Over time, grow to support the Director’s strategy, client, and commercialization efforts
• Bring a “product manager” mindset to Darwin report offerings: what do our clients need, what’s working, what’s not, what needs to change?
• Identify holes, gaps, or opportunities to improve product offerings
• Support custom research projects and client engagements when appropriate (especially after year one)

What Success Looks Like

• Product production is smooth and consistent, with met deadlines and top-quality output
• Assigned researchers understand expectations, grow in capability over time, and see a career development path
• Career paths and workflows are clear, efficient, and proactively managed
• The Research Director spends more time on strategic work, not supervising daily production operations
• You quickly become a credible voice in discussions about improving research and product content and offerings, quality, and structure

Qualifications

Required

• 5–8 years of professional experience, including at least 2 years in a formal team leadership, operations, or project management role
• Proven track record in managing workflows, prioritizing competing demands, and optimizing team productivity in a fast-paced environment
• Demonstrated ability to mentor early-career professionals, deliver constructive performance feedback, and design clear career progression paths
• Strong organizational skills, exceptional attention to detail, and the ability to make sound, independent decisions
• Ability to rapidly understand new industries, concepts, and research methodologies
• Excellent written and verbal communication skills with the high emotional intelligence needed to navigate a growing startup environment
• Experience in healthcare and/or life sciences (deep expertise not required)
• Comfort with ambiguity, shifting priorities, and evolving product requirements

Strongly Preferred

• Direct experience in research operations, publishing, or content creation
• Experience with standardized content products, syndicated reports, or recurring publication cycles
• Experience working in a start-up environment
• Track record of significant, large-scale process improvement
• Bachelor’s degree in business, communications, social sciences, or related field

Who Thrives in This Role

You're energized by making things run smoothly. You like building systems, solving workflow puzzles, and creating order out of chaos. You're equally comfortable having a coaching conversation with a struggling team member or building a capacity planning spreadsheet. You can credibly assess the quality of work even in areas where you're not the official expert. You prefer to solve problems yourself rather than escalate everything up the chain- but you know when to involve your boss. You enjoy coaching and managing a team and working in an evolving environment.

Position Title: Entry Level Sales Support

Location: Scottsdale, AZ (In Office)

Position Overview

We are seeking a highly motivated Entry Level Sales Support professional to assist with the retention team to manage inbound cancellation requests, retain merchant relationships, and drive revenue through strategic save efforts and upselling opportunities. This role is ideal for someone who thrives in a performance-driven environment and is motivated by uncapped earning potential.

This individual will also play a key role in refining retention processes and may have the opportunity to help build and scale the retention function over time.

Compensation

• $17/hr base pay plus uncapped commission structure - Average total earnings of $100,000+ annually - bi weekly pay and commissions paid monthly

Compensation is heavily performance-driven, with multiple commission streams tied to saves, early termination collections, re-signs, and installations.

Key Responsibilities

• Handle live transfer calls from merchants requesting to cancel service
• Retain accounts by addressing concerns, offering revised pricing, resolving service issues, and presenting equipment upgrades
• Identify upsell opportunities to new pricing structures
• Manage approximately 50 calls per day
• Work service tickets and re-engage previous clients when not on calls
• Assist in developing and implementing retention processes
• Contribute to building and scaling the retention department

Qualifications Required:

• Strong motivation to earn commission-based income
• Sales or collections experience
• Ability to confidently manage high-volume, high-pressure phone conversations
• Self-starter with a competitive and resilient mindset

Schedule:

• Monday–Friday 8am to 5pm
• 1-hour unpaid lunch

Benefits

• 2 weeks PTO to start, increasing to 4 weeks with tenure PLUS 2 weeks sick time
• 9 paid company holidays
• Career growth and internal promotion opportunities
• Casual, supportive culture focused on learning and development
• Medical Insurance
• 401K

Interested candidates are encouraged to apply to learn more.